- 91.8LEGITIMACY SCORE
- 92.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
NYC ACCESS HRA App User Positive Comments 2024
NYC ACCESS HRA app received 25 positive comments and reviews by users. Can you share your positive thoughts about nyc access hra?
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NYC ACCESS HRA for Positive User Reviews
✓ Problem with employees at jamaica centerThe app itself is fine. The problem o have is going down to jamaica center. The employees their don’t do their job. Since last year 2017 aug o added my infant son and he still not on the case. 2018 when I renew my Snap case, still he’s not on their. And I spoke to a manger, to no avail. It’s really disappointing. And it so hard just to leave a voice mail. It’s really sad that they act like that. They need to get rid of the entire staff and hired new people who want to work. W.Flowers-Olowofela.Version: 1.4
✓ What Difficulty I face to log on or send Documents??😳🙄🤔It's sometimes u don't know to do like even if U sure about UR Email Address the on line services still say it wrong Email even if U sure 100% U sure about it I hope UR systems make it easier for the public....sometimes u don't know what options to press or go wrong unless someone help u in general is not bad if one help then it will be more Easy thanks Some parts is easy specially when Time to succeed & Ready to take pictures of UR Documents???!!🤭🤭🤭🤫🤫🤫🙄🙄😩😩😩😩😩😩🤔🤔😳😳😳😳🤭🤫.Version: 2.8
✓ Highly satisfiedThis is extremely more convenient than going into a job center and dealing with the stress of crying babies, aggressive clients which leads to unsafe situations and long drawn out processes of waiting for interviews for 4 hours at a time to go floor to floor ...for a interview to complete paperwork that takes 20mins. You can complete this application from the ease of your home or desk at work. Especially even more convenient now when people are trying to practice social distancing given the current national/international crisis.Version: 2.3
✓ How can I possibly thank you!!No one likes to ask for help. But when help is needed, it is so gratifying to be able to access assistance without humiliation and difficulty. Thank you to whoever arranged streamlining this process! I haven’t needed public assistance until Covid -19 hit our lives with full force, and I pushed it off until it was absolutely necessary, but I am so grateful for the ease with using this app. It was one of the only dependable things to rely on during this difficult time! I can’t thank you enough!.Version: 2.3
✓ Please try again later messageSo for the past six months that app hasn't been working. I log in and almost always get a try again message. I try again the app loads but every time I try to navigate through the app ie: check appointment status, download documents, check payments I receive a try again notice; “we are currently having technical issues please try again later”.. I really do appreciate the app; there have been several appointments I would have missed had it not been for this app as a result to never receiving mail so having this “technical” problem is truly an inconvenience. Please fix then technical problems.Version: 2.0
✓ Thank you for this app.Thank lord for this app. It works very well for those who are not computer savvy sorry but if you take your time and read what it asks you to do. You will get it believe me it took me a few times too. But it’s one of the best things because with this COVID-19 around you don’t want to go visit no appointment office, and it’s very convenient as far as submitting your forms you take a picture and download it on the HRA access app. 123 that easy..Version: 2.6
✓ HR workers knowledge about appGood day App is good and helpful, but I don’t know HR workers got my documents because last time I asked about app, nobody from HR office knows about how this app works and HR workers don’t know if they can get my docs through this app. So anyway I have to go to HR office and make sure they have my docs. Maybe new technology department have to have classes for workers where workers can understand better how mobile app works and how they have to explain to costumers. Thank you for attention.Version: 1.3
✓ HRA AppI like the ease of use in this App, especially now that you can upload docs from your phone, atleast for me it was easy, but I did notice that some of the HRA workers are having issues finding the uploaded documents, because I uploaded all the required documents asked for and yet when I called they seemed not to know where to find things and I even received a letter stating I needed to provided these documents before certain date when I already did, I even uploaded three times and everytime I called some HRA workers at info line were very knowledgeable but the ones that do the interviews over the phone can’t find anything. I wish they had more training because now I am still waiting , no response from them and still asking for the same docs! Smh.Version: 1.8
✓ Unable to log in to download documentsI have been trying to reach someone from the help desk for 4 days sending emails calling 311 calling the Infoline and no one has return my response. I had a deadline to submit documents during this pandemic and now I have to find another way to reapply due to this app not working. Please someone give an updated working number what happens to the client that does not have the resources to fax or go in person. I will greatly appreciate this.Version: 2.6
✓ Super convenient!Long gone are the days of waking up at the crack of dawn to go to the office just to apply for assistance, or waiting hours on long lines just to submit recertification documents (something that usually takes about 10 minutes to do). I appreciate the continuous improvements made within the app! One thing I would like to suggest is changing the way documents are uploaded. Instead of having the blue box at the top of the screen list out all of the documents you need to submit, having a list that’s clickable - which would allow the user to easily keep track of what documents they need to submit - would greatly improve this process. Once they’ve submitted the document, that row can be highlighted green to confirm submission. It can avoid someone accidentally tapping the wrong category and submitting the wrong document, and it would help the user keep track of any remaining documents they would need to submit. Aside from that, the app is great! And definitely a huge time saver..Version: 2.2
✓ GThis app is wonderful, it’s a quicker way to view payment history, document history and many other things that are in this app. I’m able to download and upload my documents instead of going into the office which is way more convenient on my end because waiting in the office for house over something that takes literally 2 mins over the phone makes a big difference! I was also able to make recertifications on any case I needed which is the best of both worlds I am very proud and happy with this app..Version: 2.0
✓ Access HRAI downloaded this app over and over and it still doesn’t work , it allows me to sign in but once I do it just gives me an error message stating that there is a technical difficulty and to retry, once I retry nothing happens , at first last year it would work sometimes but now it doesn’t work at all!! Please fix this because I like this app but it just needs to actually work! It’s great when it works Because I’m a single mom who is busy with school and work and it would be convenient to be able to upload a document besides taking off from work and lose money to sit in an office for most of the day for a piece of paper. Thank you and have a blessed day..Version: 1.8
✓ Thank youI had to recertify to receive my benefits from the government, and did everything they said, call to get an interview over the phone, submitted needed documents, and went to there office in my area to make sure I all my documents went through and I didn’t miss anything, all that and they closed my case. So I had to go back to HRA and let the representative no that everything is the same from last time, there is no change. So the representative said they will reverse the action or sanction on my application, and it was still closed. When I went back the second time I was told that they will reverse the action, and it was done the same day. Thank you..Version: 3.5
✓ The only issues I haveSo this app never updates the exact correct specific amount of money that I have available in my snap ebt food stamps and my food stamps never until a week later it will update. Then also the second issue I have is that this app dose not give a option to know when I will have my next refill in my foodstamps and cash assistance once it’s the end of the month and I have no money left over I would like to know what date and time exactly will everything be refilled!!!….????.Version: 3.3
✓ AnxietyI have very little to no anxiety navigating through this process. I’m so happy to be able to upload documents and communicate via email, since in person could be challenging! My only complaint is trying to get through via telephone at the number suggested to call. I was on hold almost 3 hours the first time and 1.5 the second time. However, I did receive a phone call the very next day from a representative by the name of Ms. Polloco (spelling?) She was absolutely amazing, patient, kind, and she made me feel valued as a person, not someone viewed as someone looking for a handout. I was worried about asking for help with moving expenses, which are unbelievably high priced. However, she calmed my fears. For that I am so grateful..,.Version: 3.5
✓ Love itI have to say two years ago this app was crap. I couldn’t download anything and when I thought I did no one received my documents. I know first hand how difficult it is to get to a location and sometimes it can be crazy packed when you do. I love this app. It’s actually so convenient and I love how for every item it has a phone number to call, all you have to do is hit call us. It gives you notifications on the documents you need and tells you your total snap amount. Even the interview process has changed and I love how they are so much organized. Good job !!😀.Version: 1.7
✓ Very convenient and easyUsing this app is a plus. It doesn’t interfere with your employment, like actually going to the center. It’s convenient and doesn’t affect you everyday life. Easy to upload documents everything is a click away and self explanatory.. best thing HRA came up with. Lord knows with my ptsd I don’t don’t do well in crowded places and with my bad back, having to mentally prepare myself because I don’t know how long it’ll take or if the worker assigned to you has had a bad day. I thank you. This has been one less stress thing I have to worry about in my life every 6 months to a yr recertification, or updates for snap..Version: 2.0
✓ More convenient doesn’t mean that convenientI teeter between a 3/4 stars. But there needs to be a clarification that you can’t actually “upload” docs in the truest sense of the word. As in, have the files on your phone, and upload them. You have to take pics of the documents then submit the pic. 2 very different things. I don’t get paper bank statements, pay stubs etc (as most people should) and so I can access docs I need to submit online and save to my computer or phone . Unfortunately you can’t have a file on your phone then submit. You have to take a pic. Which means I have to find a way to print/ potentially spend a good amount on printing. Where y’all hiring developers ? This is basic.Version: 1.3
✓ Download versus uploadsThis app is horrible. Apparently all documents that were uploaded we’re not download it by any of HRA’s ELIGIBILITY SPECIALIST because they are still requesting documents that have been uploaded. Either they don’t know how to download documents that are uploaded by clients or they are just not interested and they just want to give clients a hard time especially when it comes to Recertifications I want to Can’t login.Version: 3.4
✓ App needs to be upgraded ASAPIt rarely works when you want to sign in and submit documents. Like cmon now, people want their process to go fast and the app not working properly is prolonging it! Also is not CLEAR for the recertification of food stamps and applying for regular food stamps, there should be two separate options for it. Because I tried to apply for recertification at the requested time but there was no option so i applied “new” food stamps, thinking it was recertification. There’s only one food stamp option, which is and was a BIG inconvenience for me. Now I have to reapply because I was denied new stamps and missed my deadline for recertification because of the app !.Version: 2.9
✓ Very disappointedAbsolutely trash application I’ve ever download it on my phone does not work has not worked for over two months now can’t sign into my account even when I self sign myself in not with automatic password and fill in crap like the other things do and even then it’ll save that i’ve put in my password one to many times yet I’ve never done it more than just once when I open it which makes absolutely no sense someone should really check this out before people start suing Because I can’t submit my documents that I want to submit without the application.Version: 3.1
✓ I love having the app to upload documents.I only gave 3 stars because I find that the app is not very user- friendly. It takes too much effort to figure out how to do things. Also, it would be more helpful if the app would include SNAP purchase transactions, in order to verify accuracy of balance shown. Also, it appears that the SNAP balance is usually a few days behind, so it is misleading, especially because I cannot see which transactions have been included in the balance shown, and which ones are still outstanding..Version: 2.5
✓ Very surprised how efficient and useful this app was...Only one complaint I faxed 11 pages worth of documents and the app stated I never submitted them. So I had to upload each document for 3 people which was exhausting enough to find out the n TX day more documents were missing then were actually uploaded SMH. ITS HONESTLY MIND BLOWING HOW A HOUSE OF 2 adults and a teenager only qualifies for $299 month and that's the only assistance we applied for Bc we need it after paying rent utilities and frneral life necessities that we spend every dollar to just cover. It's a huge slap in the face .....Version: 1.1
✓ Great App!This app is a great tool! It is very convenient and easy to use. It prevents the hassle of going to the center and wait for hours. You can view the status of your case and upload documents for applications, recertifications and periodic reports. It is so useful because you don’t need to make copies or go to the post office to send documents. I just love how it saves you time, you can do the process at your own pace!!! I highly recommend the use of this app!.Version: 2.1
✓ Extremely ConvenientThis app saves me so much time! I can upload all essential documents from my home without mailing it out or even having to go to the food stamps center and waiting an hour or more to submit documents. The uploads literally took less than 5 minutes. Plus I can check appointment/interview times, EBT balances and cash assistance. There are a couple more things but these were the features that pertained to me. This is a great initiative by the city. I highly recommend it. No regrets!.Version: 1.7
😕 NYC ACCESS HRA Negative Reviews
