Flashfood - Grocery deals App Negative ReviewsFlashfood Inc

Flashfood - Grocery Deals Negative Reviews

4.8
4.84142 star

Total 48 Negative Reviews

Flashfood - Grocery deals App Complaints & User Negative Comments 2024

Flashfood - Grocery deals app received 48 complaints, negative comments and reviews by users. Have you ever had a bad experience using Flashfood - Grocery deals? Can you share your negative thoughts about flashfood - grocery deals?

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Flashfood - Grocery deals for Negative User Reviews

Good App, Retailers Misrepresent PricingThe app is good, the stores do misrepresent the original prices. For example, No Frill had a Larabar , original price $4.99 marked down to $2.00. PC Express for the same store, that Larabar was $2.49. Same with a pack of pre-cooked turkey strips, Ziggy’s brand so original price of $5 is clearly marked on the packaging. Original price according to the store $8.49 marked down to $4.29..Version: 2.35.0

Fix the update!Don’t update!!! It worked great and now “it can’t read the format”. I wish I could go back to the previous version. :-(.Version: 2.35.0

App no longer worksUnfortunately my app no longer works. Says it can’t read data since it’s wrong format..Version: 2.33.0

Damaged goodsA few weeks ago I used this app for the first time to purchase food for a local food bank along with some cereal for myself. I shopped at the Cheshire CT Stop & Shop. While the app works well when I arrived to pick up my order I was surprised to find that almost every can was severely dented or crushed. Two of the three cereal boxes were crushed. Expiration dates were several months in the future so the store was using Flashfood to sell their badly damaged items; not items close to sell by dates. The woman at the store said that the Flashfood app explains this but I see no mention of damaged goods on their site. She also mentioned that I could apply for a refund but I decided to just consider this my not so costly mistake. I was able to donate about a third of the items. I threw out a few items in the store trash can. Not going to give food bank stuff that I wouldn’t consume myself. Good concept but I’m done with Flashfood at least for the foreseeable future.Version: 2.35.0

Nice idea but doesn’t workIt’s a good idea but too much bad in practice. No way to cancel (not even within a short amount of time to order) and sometimes the pictures aren’t actually of what you’re getting. I.e. meat it’s a stock photo, and there isn’t a refund policy. The photos that are there, like apple boxes are poor quality. Good idea to stop food waste but way too much of a risk unless you’re good with weird colored meat and very ripe fruit. Depends on help from customer service desk, which is not reliably there or available within a reasonable time..Version: 2.31.0

Buyer beware! Scam at times.Flashfood needs serious improvement with the stores they partner with. I have encountered multiple instances where items have been misrepresented. For instance, the app will advertise that brioche bread is available but when you go to pick up your order, brioche bread is in fact unavailable. Poor business practices and disingenuous way to operate a business. Not an easy way to request a refund or report a problem with a transaction. If you are going to use this app, stick with the low cost $0.50 or $1 items. In case you get baited you’re only out a couple dollars..Version: 2.21.0

Will not updateThe notifications seem to be to be timely, however if the item has sold out you have to empty your entire order and start again. This results in missing out on the most popular items..Version: 2.35.0

It’s better then nothingIt’s awesome that it marks things down half price but I think it should be on an automatic timer to when things are half of an hour away from being thrown away it should mark then down the rest of the way. They would get a TON more sales but they aren’t because people aren’t doing there job..Version: 2.33.0

Not badSeems like in my area only the superstore is using this app. Sometimes the pictures are deceptive, read carefully what you’re getting. The meat is on its way to the dumpster, it’s been marked down but nobody bought it..Version: 2.33.0

Has allot of potential, but needs workThis app and what it is trying to accomplish is a great concept, but somethings are not intuitive. You would think you could reposition the map and little pins would show up showing stores that participate and you would think you could change how far out you would travel to go to a store that offers these discounts. That is not the case. You have to use the “explore” option at the bottom of the map page and then not all the stores in your area will show up. Also, I don’t see how you can shop a different area. I have family outside my immediate area who I could shop for, pay the bill, and tell them to pick up the food at the store near them if the functionality was there. Just a few thoughts to maybe make the app more user friendly..Version: 2.31.0

Location services bugI have my location services on and it still can’t locate me. Why can’t I just put in where I am? Deleted app, useless....Version: 2.10.3

Values great/hiccups to systemThe premise behind this app is great reduce food waste and save money on your food costs. However there’s been pick ups in the system. The store doesn’t always know how to help with pick ups, and it is inconsistent how dates are listed on the app. I’ve had things be a missed pick up or not they’re at the store when I go even though the date hasn’t expired yet. They need to work on improving the information the app gives you about when pick ups need to take place by.Version: 2.26.0

Stock non disponible des fois arriver sur placeJ’ai payé une commande , arrivé en magasin les produits ne sont plus disponible et aucun remboursement.Version: 2.25.0

Not many productsJust be aware there’s only a few products like fruit or yogurt ready to expire. All the good products like non perishables are taken by staff and never even make it to the App. Don’t waste your time..Version: 2.35.0

Registration ErrorCan’t even sign up 🤦🏻‍♀️.Version: 2.32.0

Great idea, terrible resolutionIn general, this is a great idea for food waste and a very easy to use app. Love the customer interface, or user experience, whichever it’s called. My big gripe is that the photos of the items are TERRIBLE. They’re all so blurry it looks like it’s on purpose. I’ve noticed it’s for every item, for every store, and I’ve read many other reviews from across the app saying the same thing. This must be an app issue, if it’s that consistent of a problem. Especially because the pictures seem mostly clear in the preview list, but become blurry when you actually click on the item. I seriously don’t buy half of the things I’m interested in because I can’t see the exact item, and the weight/volume of the food. How can I tell if x item is a good deal if I don’t know how large it is?.Version: 2.34.0

Nice program idea, terrible execution and customer serviceI have had nothing but issues while trying to use this app. First of all, my local store just received a cooler with no further explanation, meaning they have no ability to confirm pickups or remove them from your account. They apparently need a special electronic device to complete orders, and without it essentially anyone can just walk into to store and take whatever they want. If you are honest and bother to use the app, then “available pickups” just sit there forever until you contact customer service. Until recently, customer service would clear the orders from your account when contacted… eventually. Their customer service team is insanely slow, and seems just as uneducated about how this app actually works. Their latest email to me says that due to vague “policies” in place, only a store employee can remove a pickup from your queue. And it takes several days just to hear back from them. It’s not worth it, don’t waste your time on questionable food that could be bad before you even get home..Version: 2.22.0

Permissions and privacyThere’s no reason you need location permissions. Let us manually enter an address. Same with other tracking, all of the identifiable info is unnecessary. 1) it’s creepy that you’re forcing that. 2) what happens when I’m at work at one end of town, but want to look for options near my home at the other end? 3) I’d have almost considered it if the error message weren’t some juvenile, patronizing nonsense with a sad face emoji and “uh oh! …would’ya mind giving us permission?” Sus af, as the kids say. Also gross, you’re preying on poor people with the above nonsense..Version: 2.19.0

Two devices?Can’t have the same Ap connection on two different cell phones. My wife is always making lists on paper because I can’t access her flashfood ap. Other than that really like.Version: 2.29.0

Good concept, so-so execution.It's brilliant to want to save food from the dumpster while saving customers money, but it's really difficult to buy items consistently and get what I thought I ordered. My biggest challenge is purchasing meats. The pictures are of terrible resolution, and the description is lacking in detail. If I could zoom in on the photo and actually see the label with the weight and description, I could actually make a decision whether I wanted it or not. Is photo storage on the flashfood server limited or something??? I've actually resorted to going to the store and looking directly at the meat in the freezer which raises the hackles of the store employees. My other minor issues are when I buy something and they don't have it. Most of the time the store employee will tell me to get something out of store stock but occasionally I'll get an associate who tells me to request a refund which is a pain in the patootie. Finally, it's hard to get the scale of something when the pics are super zoomed in or zoomed out..Version: 2.31.2

No appI have done everything with app finally had to delete it (your suggestion) off iPhone. Now will not let me install a new app. Have had tech people try as well. Web site is not good..Version: 2.32.0

App is OK but fulfillment not so much…Prices are pretty good. App is easy to set up. The app search function doesn’t search. The only option is to look through each store’s available options. Only 5 stores, all the same chain, are in my state and item photos often don’t match the product description. My main concern is in store fulfillment. In 2 different stores, all available items are kept in locked refrigerator/cabinets at storefront. Orders are not pre-packed and items must be searched for and packed by employees upon pickup arrival. This seems like an unnecessary step and the employees look miserable having to do it, especially if pickup is at a busy time in the store. Stop and Shop needs to do better. I understand protecting inventory but remember the goal is to minimize waste. Don’t make it harder than it needs to be..Version: 2.26.0

LimitedApp is very limited and difficult to use. If your location is not on, it is a headache to find shops in your area. You have to zoom in the entire America continent to get to your local town. You cannot enter address or postal code. You cannot favourite shops. Because it is so hard to use the app and shops are very few, I could not purchase anything over the app yet..Version: 2.33.0

Ne fonctionne pasIncapable d’accéder au Consentement du client afin de terminer l’inscription... je suis dirigée sur une page « page not found » Idem pour la rubrique Aide dans AppStore.Version: 2.2.17

Could be amazing….It would be an amazing app except the stores give you no information on how many pounds all the meat is. Also my stores don’t go based on the sticker price so sometimes sticker price they go based off the retail price. Which means you think you could be getting a good deal but no it’s half off the full price not the sale price which ends up being more than the sale price most times. The stores also use the wrong photos for things quiet often and it get confusing..Version: 2.24.0

Cost me more than it’s saved meThis app has not saved me any money, it’s cost me money. The app, though it has the ability to tell you when your local store has new items, lacks the function to remind you via push notification that your pickup time/window is closing. The first purchase I made displayed that I had 2-3 days to pick up the order. The way it was written made it appear as if this was the standard amount of time orders would need to be be picked up by. (Digital affordance-type issue) Come to my second order, that I placed on a Thursdsy night, and decided to set my own reminder to pick up Saturday morning… I go to my app that Saturday morning and see no pickups, just my receipt. I navigate to the pickups again, wondering if it was simply because I was on a hike and lacked proper connectivity at the moment - no, it was gone. I decided to call the store to make sure it was gone and sure enough, it was. I navigated to FAQ for FlashFood and OF course, wouldn’t you know - they don’t offer refunds for missed pickups! Absolutely predatory in my opinion. If you’re going to let people spend their money that they are trying to save anyway, then you better make sure they know when they have to pick it up by. Where did my money actually go I wonder? 🤔.Version: 2.29.0

Added noise which makes using the app more annoyingNot sure whose bright idea it was to add the pet stores to the map but the fact they cant be toggled off is very stupid and in some cases blocks stores i would be looking at otherwise..Version: 2.35.0

I don’t get itMy son works at the grocery where this service is newly offered. So I downloaded the app and took a look at what was offered. Not much, nothing that makes it worth my while to do a separate “shopping” trip, nothing that can’t brought for sale prices if you’re a conscientious shopper. And I’m not taking a chance on the $5 produce box. Ultimately I don’t get it. My store already has a bent and ding section. So I guess that’ll be going away because a third party got involved..Version: 2.18.0

Scam - cross check the original pricesThe concept is incredible but don’t trust that you’re getting the discount they say that you are. The “original price” which they advertise in the app is higher than the price on the shelf. Meaning you think you’re getting 50% (oh and it’s never more than 50% even if it’s expiring tomorrow) but actually it’s 50% of a false price and you’re actually getting maybe 20% off. I’ve taken screen shots between this app, RCSS app and prices on shelves in stores MANY times and provided these to Flashfood and RCSS and nobody gives any reasonable answers (copy and pasted and scripted answers) and the problem continues to persist. So I simply don’t bother using this app anymore. Which is a shame because I would love to make use of food which is about to be discarded - I just wont be manipulated and lied to in order to do this..Version: 2.9.0

RemboursementLorsqu’in commande des choses et que finalement c’est périmé il ne te rembourse pas et on est poigné nous mêmes pour faire des démarches avec flashfood pour obtenir un remboursement.... je n’utiliserai plus cette application trop de trouble.....Version: 2.5.1

Why?Why would I have to have location services enabled constantly instead of just being able to pick from the 3 stores that use this app in my city? Stoopid waste of battery power & information mining / privacy concerns..Version: 2.19.0

80% gave no weight per kg 20% blurry u cant read itThis is falling on deaf ears and owners who echo the mantra ‘we are trying ‘ sure!!.Version: 2.32.0

Store Management isn’t good enoughI downloaded this app because I like the idea of discounted foods and reducing food waste. So far I love it aside from the following two things! There are two issues. I placed an order and picked it up, and noticed there was a LOT of food inside the Flashfood cooler that was not listed on the app. Things like ice cream, pastries, fruit boxes, etc., all things I would have purchased. I think this is a store issue UPDATE: I thought there was an issue with billing, turns out when you pick up your order it doesn’t disappear from the app. So I have 2 receipts across 2 days, but both orders are listed as waiting for pickup. It would be nice if there was a way to confirm pickup so that the items disappear from your cart:).Version: 2.14.2

Needs workGreat concept and I want to love it. It seems though that individual stores set prices and often the original price is something outrageous that no one would pay in store. Eg almond milk being listed at $8 original price marked down to $4. If you went to the store you’d pay around $4 and it wouldn’t be expiring the next day. If you want your moneys worth you need to know the actual price or look it up on their website. My other complaint is there is food regularly missing when I would make orders and then you have to file a refund request which is a pain. Customer service is great but takes some time..Version: 2.33.0

Quand il n’en reste plusJ’ai commandé des articles un samedi soir (19h15) et je suis passé les chercher à 8h15 le lendemain! Il manquait un fromage! J’ai dû appeler le service à la clientèle qui m’ont dit que je serais remboursé exceptionnellement... je reste un peu sur ma faim avec cette réponse! Une cueillette en moins de 24 devrait être remboursé intégralement tout le temps si non honorer!.Version: 2.5.3

OkAre u ever going to fix the startup bug, where it says there are no locations within 2100 km, but it finds several after I pan the map over 10 km. Yeesh. Also, support higher-res photos. (Tho the pix taken by my local stores are often too crappy to matter).Version: 2.35.0

Not efficientI tried to make a purchase and after adding 12 items to my cart I kept getting an error saying can’t purchase more than available. It never said what item was sold out and I never added more than 1 quantity to my cart. I had to remove all items from my cart several times. Resorting to try to check out one single item and got the same error. If an item has been purchased just remove it or zero the quantity out. Seems it’s not real time stock or availability that displayed. Or specify what’s sold out and this would be great..Version: 2.34.0

LeafThe reason I’m giving only 3 stars is because of the items for purchase. I’ve beefed to the one in Kamloops, BC and they have roasts, chicken, burger, etc. Theses in Alberta just have a lot of junk. Bread, fish, yogurt etc, mostly, rare to see meat..Version: 2.31.2

Not that many dealsApp works fine. But not that many deals where I am. Most of the food expires the same day..Version: 2.32.0

Needs a little workFirst time I used it I was so impressed how easy it was, however used it again today and the store personnel gave away one of my bags of Caesar salad mix and claimed they were replacing it with a Cobb salad pack….which I had also ordered and paid for…so I got ripped off for $3.50 worth of salad mix. Not a huge loss I know but when your using an app. like this you are on a tight budget and 3.50 is 3.50, is there a way to comment directly to the store so they know their people are acting careless?.Version: 2.26.0

Great idea - poor service and technical issuesI was excited about this concept. However poor customer service when dealing with technical issues and problems with the stores info matching your info. The stores do not help or call when issues happen and flashfood supplies you with copied and pasted answers without really addressing the issues. Don’t even bother wasting your time..Version: 2.5.4

Location tracking requiredI do not keep apps that REQUIRE location tracking. While you could choose to only allow while using app, there should be the option to search by zip. There isn’t. I will be deleting. Didn’t get to see stores or get a feel for what type of deals are offered. You can’t see, do or check anything out without giving it location tracking. Don’t know what I’m missing out on, so I won’t be missing it. Had to give a star - but wouldn’t give it any. Downloaded and deleted within 5 minutes..Version: 2.19.0

BewareWatch what you’re paying! This is a scam. The only two stores that I’ve seen on here are Meijer and Save A lot. Save A Lot items are all the damaged packaging. Meijer is imo the scam. For meat you can see original price and the 1/2 price that you pay. You do not see the size or weight of the package. I recently bought chicken breast which ended up being around $6.97lb original price?!? Meijers prices are much higher than our local Tony’s or Walmart but I fig the Flashfood price would still be good. But almost $7/lb for chicken ?! Yeah I don’t think so! So I ended up paying $3.5 lb. Which is the every day normal price I pay elsewhere. So I look at Meijer meat Dept. Chicken breast is ON SALE for $2.29 lb!! I PAID MORE on Flashfood than I would have had I bought it directly at the store! $1.99 is the normal sale price I pay elsewhere. The chicken thigh id also bought was .99 lb which was the SAME price at Meijer since it was on sale. But I bought meat that was near the end sale date!! I could’ve purchased fresher meat for the same price!!.Version: 2.34.0

Good if grocery store is goodThis program in its entirety (not just the app) is dependent on the quality of the grocery stores, and it doesn’t seem there’s been much training at my store. The staff do not know how to validate your pickups so they sit in your pending queue until they expire. Once they didn’t have several of my items and the CS person at Meijer couldn’t refund me or provide substitute goods, but the Flashfood CS team did refund me in a few days so it was fine. My Meijer near me has good deals with $5 produce boxes, which has saved my family a lot of money, so I keep using it..Version: 2.29.0

App upgradeGreat upgrade, now I can’t get Flashfood to recognize my location. All I keep getting is “unknown error” Whenever I try to go to help..Version: 2.13.0

Good butYou can’t see ingredients, so even though you save 50% you might waste 50% because it might have ingredients that you don’t like. When you go to put in a credit card to actually buy something, it will not let you scan the credit card to put the stuff in. You can’t paste your credit card number in so if you have some thing like glass pass or PasswordBoss with your information in it you can’t use it, you can’t even take a picture and copy the number out of the picture and paste it because they don’t allow you to paste. What is the sense for Apple to come up with new things that you can do with an iPhone for them to limit you on what you can do?.Version: 2.31.2

Location trackerThere is no option to enter the stores you shop at. It only uses Location tracking. There is no need for this app to track your location..Version: 2.10.3

Can’t see product detailsI’ve tried this app several times, but my biggest complaint is you can’t see details on the somewhat blurry tiny photos. It would be better if I could zoom in and read product size, Ingredients etc. It’s hard to know if it’s a good value. Having the original price shown crossed out isn’t the way I judge if it’s worth it. I need more details without having to use the store’s app. It should all be available on Flashfood. I would like to see multiple sides of the package..Version: 2.29.0


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