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MyMetro App Complaints & User Negative Comments 2024
MyMetro app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyMetro? Can you share your negative thoughts about mymetro?
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MyMetro for Negative User Reviews
✓ Its good but could be betterFor me, the app works, i was able to set-up the auto-pay functipn and etc… The bad side is, that this app didn’t get any update for the Iphone 15 Pro Max. What i mean the top left and right corners. I can’t press on the function keys there, like the Back, Help or the X (close), so every when i HAVE to press one of em, i just cant, so i have to close the whole app and start over and its really frustrating. You should update the interface….Version: 1.680.5
✓ They robbed me but made it betterSo on April 6th I called a guy on customer service and I wanted to switch to a $30 bill so he said there will be added fees and I said that’s fine then I gave him my card info to pay my bill he then stole 20 extra dollars and set my next bill at $10 more so it would be $40 for a $30plan which made no sense to me but luckily TODAY APRIL 27th the customer service woman I called was amazing and so helpful she seen that guy stole extra money and added extra insurances to my phone that I didn’t need and she was the best customer service I had she knew it wasn’t right and she was destined to get my problem solved if it wasn’t for her I would’ve sued y’all mfs 😂If anyone wants to switch plans keep in mind do it through the app u won’t get robbed and the charges are how they are supposed to be.Version: 1.1.30
✓ App updateSince the new update it’s more complicated to access the app. Now the customers have to enter the phone number, get a temporary pin and also does the face recognition or ask for the account password. Same problem to access the account through the website not only ask for the account pin it also send a another one by text message. This features should be for easy access not to be complicated specially for the population who are not computer savvy..Version: 1.670.14
✓ Not worth itEverything is not good from the service to customers service to this app. Cell service is horrible and my wife gets a message saying restricted access when she calls me. Metro can't seem to get it fixed. Then they close the trouble ticket and leave notes on my account saying that the issue has been resolved. The issue was never resolved. This has been going on since the beginning of July its July 30 today. Well that's why I gave a one star review..Version: 1.620.18
✓ It worked until it didn’tSo I called metro telling them their app didn’t work anymore. The call representative said I could make a payment over the phone. I told her that’s not the point in me calling! I want to make my payments through the app and the app was inaccessible and didn’t function for a while and she or anyone by metro didn’t bother fixing this issue. No wonder they are rated less than 3 stars. Should be zero. I can make payments online. But I prefer the app. And I definitely do not prefer paying over the phone. Those days are over!.Version: 1.611.17
✓ Puts your money on hold !If you don’t want to wait a week to get your money back, DO NOT USE THIS APP !!!! This is the second time I’m going thru this because of using this app, but when I use it to pay my bill, I go to submit it and then it goes to a screen that says it’s not able to process my payment, HOWEVER they still take the money out of your account. I am VERY dissatisfied with this app !! Definitely will be deleting it and making my payments either in-store or on the actual website now. I just spent $120 for no reason today, and won’t be able to get the $60 until the 20th of October.. that’s 7 days away !.Version: 0.1.1
✓ Metro cost me incomeFor a year now, I’ve blamed my gig apps for not working. Turns out, it’s metro that doesn’t work. This service has cost me thousands upon thousands of dollars because it doesn’t work. Next week, I will fork over the extra cash to go back to Verizon just to have a dependable network. “I’m sorry for the inconvenience” doesn’t cut it when the landlady is standing in front of me needing rent. Never again metro. NEVER again. Update: to the developer response, why in the world would I get on fb to send you a message when I’ve called you multiple times about my network not working. I have been paying for a service and you haven’t delivered. I don’t know what you’re doing over there at metro, but when I open my apps and it constantly says “no network connection”, you aren’t providing service. I’m sick of it and your savings aren’t worth a nonworking network. This sneaky little thing you’re doing with data throttles will eventually get you sued..Version: 1.620.18
✓ Good-luckAs someone who has never missed a payment let alone been late to pay one, I’m appalled with how horrendous this app functions. If you want an extension on your bill, be prepared to call 5 different people and talk to 3 bots to get it. It says there’s a button but at this point I think it’s just there to mock you because it just doesn’t work! HAHA. This app has made me consider switching services altogether because if I have to endure this obstacle course of an app any longer I may not want a phone at all. It’s made me question if my service is even good to begin with. Overall just be prepared to fight for your life to get decent help!.Version: 1.61.36
✓ Make sure to read the fine printWhen you sign up for service to take advantage of any of their “gift card” promotions make sure you read all of the fine print. I recently signed up with Metro and am financing my phone with my Apple Card. I specifically switched to a prepaid service so I wouldn’t be tied to any one carrier to get a “free” phone and I could go wherever I choose. However because I got the new iPhone about a week after I started service and transferred from my old phone I was ineligible to receive the $200 gift card. Dumbest thing ever, why does it matter if I got a new phone when I signed up and brought my own device anyways? At no point did they even come close to making it easy to see that anywhere when advertising the offer. The service has been fine and the customer service has been fine, but I’m still switching to a different carrier because of the lack of transparency..Version: 1.57.23
✓ Pure CrapThe app is mainly geared for paying your bill on line. You can check your usage and that’s about all. No bells and whistles. Boring. 😬 Also, if you’re up to date on your monthly payment and unsuccessfully attempt to top up data for $5, your entire service is suspended. Has happened 4 times and no one can explain why. And, there was nothing wrong with the credit cards I tried. Only works when speaking to a live agent. It’s frustrating and f’d up..Version: 1.1.30
✓ Monthly paymentI wish I could give this app no stars. Every time I try to put in my payment method it keeps saying that the name or the card number is wrong even though it isn’t. (I’ve checked over it several times) It has nothing to do with my card either because I called the card company and the card is still active. I don’t want to keep calling metro pcs customer service every month just to pay my bill when this app was made to make things easier. And when I call them they make me pay an extra $3 along with my bill. Can you please fix this app? Thank you..Version: 0.4.2
✓ It just never works anymoreI remove WiFi in order to make my payment as instructed but it never works anymore. Recently an online employee hacked my account, made purchases to my metro account, but the worse and scary part is that he/she hacked my PayPal and Accorn account. I don’t know what else this person has access to. So far No one has given me answers. They said the cyber team was going to contact me, but it hasn’t happened yet. When we call customer service they ask for our password and we give it to them without hesitation. Not knowing some of them are criminals and use our private information to steal from us. I demand an answer or I’m going to speak with my lawyer regarding this horrible experience. And please fix the useless app. It’s getting old..Version: 1.61.36
✓ Error putting in payment infoThe app won’t let me put my Debit information in at all, it consecutively tells me there’s something wrong with my card, I went to my bank nothing is wrong with my card, I then proceeded to speak to an agent after being in hold for about 5 mins, they insisted it was on my half that was causing the error. My whole thing is I have been paying my bill with the same card for years and just this month it decided to stop accepting my card I can’t top up data, pay my bill etc.. very inconvenient if you ask me, I tried resetting my network, I’ve deleted and reinstalled the app, I made sure I had an internet connection and still no luck, I’m very close to switching teams metro is messing up.Version: 1.611.23
✓ Impossible to CancelFor a reason unknown to both Metro and Apple, my iPhone 6s suddenly informed me that Metro had stopped service. I discovered that without voice or text access, it was impossible to cancel my account by me or by Metro itself. I’ve been to two Metro offices and made numerous calls (call center in the Philippines) and they’ve all been baffled by this problem, all the way to supervisor level. Metro continued to charge me $45 a month despite my efforts to get out !!!.Version: 1.660.5
✓ Fails when you need itI don’t hardly leave reviews but today I am. This app right here seriously need a lot of improvement. I have been using metro for years but I try to avoid using this app for the times I need to pay my phone bill and this consistently asinine app. Is the most excruciating annoying thing ever to be factory installed on a device. The luck of it working in all favor is equivalent to winning money of a $1 scratch off ticket. The automated voice system when you call is a third better than this app. FIX FIX FIX FIX FIX FIX this app to work accordingly with/without internet connection please. Metro makes too much money as a brand to offer such low quality apps and services to their customers..Version: 1.630.26
✓ Low class garbageShould be called Metro piece of Sht.. This is the most ghettoest, most low class, low budget trashy company that exists. The people who represent this company are losers with no education, the creators of this company AND app are also low lives. This app stops working randomly for no reason and asks for you to disconnect from wifi. What difference does it make? I shouldn’t have to check my VPN or disconnect from anything at all. Garbage people and garbage company. I wish I can curse here and defile this company and it’s partners and creators but then my review won’t get posted. You are all rapists!.Version: 1.61.36
✓ Just as poor as in storeNot only is this app complete crap, but so is the company! When I signed up (mind you I had no phone, or anything & signed up for the free phone to get a job) I was put onto the $30 plan, yet I’m being charged an extra $5 for a service I used one time & have no way of turning off on this app... I’m not willing to go into their stores because the last couple of times I went into the stores I was trying to pay my bill, but instead was charged for “topping up your data.” When I called the store to complain & ask why the heck I had no service the girl who helped me said “you should of spoken clearer.”.Version: 0.1.1
✓ Auto payI had enrolled in auto pay and they charged my account 2 days before the actual payment was due. I found it very odd they would do something so dumb. So if you are enrolled in autopay be careful as the day you pay can get pushed back. No reason you’re debiting my account on the 18th when the bill is not due till the 20th! What if the funds had not been available? Thankfully they were but no other company decides that they will charge its consumers earlier to get the money faster! Something very corrupt is going on. So be aware of this place.Version: 1.611.17
✓ Weeks later and still won’t workSo weeks after the interview here I am still not able to use the app. I have even called metro and told them about this they acted like they had no clue anything was even wrong with the app. And it had already been down for 2 weeks when I made the call. It is still flashing when I open it and that’s all it will do. Metro will this EVER be fixed??!!! Do you even care if your app isn’t working???!!! This has been going on for over 3 weeks now!!! This is how I paid my bill and kept up with the amount of hotspot data I have left and now I just have to hope I’ll turn my hotspot on and it will work and I have to go miles to the metro store to pay my bill and get charged $3 to pay. And I get charged to call and pay but I go to the store because at least I can understand what they are saying to me there. The app was one of the best things about the metro over all setup and now it doesn’t work and you all won’t give us a new update to fix it! Yup you all really care about your customers. I can tell..Version: 1.1.8
✓ Didn’t work App 1 star MetroPCS 4 starI downloaded the app to view my account info, pay etc. I was not able to access the app due to an error. I am new customer to metro pcs but not to apps or service. After reading all the complaints about the app I decided to pay directly through website to avoid the in store charges. From experience with other carriers I usually only do business with “corporate” stores instead of “authorized retailer/seller”. The non corporate store have their own fees and charges, etc plus if you purchase any metro pcs items they may not honor the warranty or exchange due to store being independent authorized reseller and didn’t make the profit off the initial sale. Service is fair and that is dependent on where you need the service. Some areas only get ATT, or Verizon, Sprint. T-Mobile towers are good if they cover your area. I like the simple billing and all fees included price and no contract. I buy my phones unlocked from Apple so I can literally take my phones to any provider Verizon, ATT, Sprint. (ATT and T-Mobile use same technology on phone service so if your phone is unlocked it can be used between those two device by changing SIM card)..Version: 0.3.0
✓ Switching PhonesTrying to switch my phones on the app since it is the free option, however, the app has a bug that it will have me click “continue” after i typed in the i imei number and then once i do, the same pop up comes up again and it will not go away no matter what i do..Version: 1.611.17
✓ Top up data is brokenI’ve had this problem multiple times, and it happened again today. I topped up my data on the app today because I saw I was close to using my monthly allotment. About an hour later while I’m using my phone I get the notification that my monthly high speed limit has been reached. No big deal because I just bought top up data right? WRONG. I check my data usage on the app because I notice my connection is slower. I see 2/2 of my monthly gigs used and 9.5/2.0 gigs of top off data used. I haven’t used any top up data yet and it somehow is calculating 9.5 gigs already used. This has happened multiple times before and it hasn’t been fixed. The only way to get it to work from here is to spend an hour getting a hold of a customer service agent and they make you reset your wireless settings which causes you to lose all your saved WiFi networks and passwords which is beyond inconvenient. This is unacceptable. If there is a top up function it should work without me having to spend an hour on the phone to get it to work..Version: 1.1.54.41
✓ No a happy camper!Service is keeps cutting on and off like someone’s trying to violate my telecommunication privacy rights protection and data communication privacy rights policy act. Third party customer service help that’s really no help at all. Show my caller ID stopped working, they want you to give out your phone to several techs that hang up on you. I’m not calling back since it’s my fifth day with this service problems that’s always blanks in and out. Cloning and hacking is no sweat for a company that should be securing your telecommunication privacy right. The world of outsourcing, beware!.Version: 1.1.54.41
✓ App Runs So Slow and Barely WorksI’m just trying to pay my phone bill but the app just keeps saying they can’t verify it and after 5 seconds of being on the troubleshooting screen it just says my request has timed out and it takes forever to boot up regardless of where I’m at/how strong my signal is. My phone’s up to date, my app’s up to date, and my private relay’s tuned off. What gives?.Version: 1.611.23
✓ WHAT A SCAMThis app is the only method of directly paying your bill without a 3rd party fee from either paying through a phone call or paying in store. However, it’s so unreliable. I submit my payments and it always comes out as “Sorry!”. I check my bank account and it has withdrawn $50 from my account and takes couple of days to restore. As a company, you should make the effort to update the app and bug fixes for your consumers. Very disappointed and might be forced to pay the 3rd party fee if I have to pay elsewhere..Version: 0.1.1
✓ Needs Updating VersionWas able to make payments before at home , on the go and now the app always says something about turn off wifi and use cellular and then it never connects , so basically cant make payments or changes to account on the app , I keep checking App Store to see if update is available & nada still (FYI I had to pay using 611 , but don’t wait till your billing cycle is over or you will be screwed having to find a metro store and have to pay extra $5 to pay at the store ) Metro Wake Up.Version: 1.620.18
✓ This app is trashCan’t connect. Called metro twice. Every time I call, I get access while on the call but when the call ends, it gives me the “Sorry… we’re unable to load your account information at this time” and gives me three options. 1) Try again… which I’ve tried. Nothing. 2) Troubleshooting Tips (went through all 5 steps and still nothing) and 3) Call Metro… which does nothing to help solve the current issue. They even did a network reset so I lost all my voicemails just to make this work… what a terrible app..Version: 1.59.19
✓ Never WorksThis app never works!! I've tried for months to access this app and it never works! I turn off the wifi and it tells me it can't authenticate my account. I've had this account for 5 years. This is ridiculous. Y'all never help when you call the number and customer service in the store is a joke! My son's phone hasn't worked in 6 months without wifi and nobody at Metro can tell me why his data stopped working. Get it together Metro.Version: 1.621.16
✓ Junk app redoAlways crashing. Have to erase and redownload on iPhone even after an update it freezes, tells you no info found or password wrong. And for the last 3 weeks I’ve opened app and “ account information not found.” I have downloaded and erased this app 4xs today. Sugar Honey Iced Tea app or Sierra Helo Indigo Tango app Oh man response. “My phone, system and everything is up to date on apple. It’s the app not the phone. Nothing you can do on Facebook if I can not download and continuously get an error message.Version: 1.611.23
✓ This app is crap!I swear all the 5 ⭐️ reviews I have read are fake or something. This app has only worked once since I have had metro pcs. When I’m on WiFi it tells me to temp. disconnect so they can connect to the metro network or some crap and it goes through this little connecting thing. I get the first little ✔️ and then next I get an ❌ because they can’t verify metros network or some BS! I have updated, uninstalled, reinstalled. The app is just useless. I’m two shakes from switching service! (And P.S. to the person who said it must be our internet, I have full service so if it is my internet then it’s also metros fault for having faulty data).Version: 0.4.2
✓ Was this app made in 2009?Wow. My session was timed out 3 times while i was in a chat with 3 different customer service reps. Way to waste 30 minutes of my time. You literally have to keep your screen moving the whole time you're in the chat with the rep because if your phone screen shuts off due to inactivity, you get kicked OUT OF THE CHAT. And the third time, it just timed me out bc i was on the app for too long!!! Omg how frustrating. It doesn’t ask you if you're still busy or using the app, just decides to lock you out. Just a really annoying app overall. I also can’t see what my past history payments are. You click on the payments tab and it just immediately asks you to pay what you owe. 1 star..Version: 0.4.2
✓ App wording rude how about thank you for your payment byI find the wording of this out very rude every month I pay my bill and every month the first thing I see when I open this app is if you don’t pay by your account will be suspended I don’t need to see that first thing when I open this app well aware MetroPCS will catch you right off the first second you don’t pay right when they think you should.Version: 0.4.1
✓ Limited FunctionalityI’m able to use this to pay my bill, but that’s it. All the other features don’t work. I’ll give it three stars because it does handle the most important thing, but its lack of working features has led to more than one trip to a store, because forget about doing anything on the phone; it’s pretty much luck of the draw with that. All in all though, MetroPCS is basically OK for the money..Version: 0.5.29
✓ Slow and AnnoyingI used to login to my online account to make payments and anything else and I was relatively comfortable with that. After I switched to a plan with hot spot, I downloaded this app to be able to quickly check my usage. The app takes a significantly and annoyingly long time to load and it does not have anything seriously useful AND every time I try to check my hot spot data usage, it prompts me for account pin!! while it doesn’t do that to check my bank account and credit card info! This is as ridiculous as it can be. I needed the app just for this simple thing, to check my data usage quickly, and now it takes me more time than logging into the online account. Absolutely useless..Version: 1.1.54.41
✓ You’d be better off going to the websiteThis app is great in theory, but there are so many connectivity issues and bugs. Worst is when you can’t even open the app and it says you have to go through all these manual troubleshooting steps just to regain access - and having the app still not work when trying those steps. Additionally when I change my plan, the screen goes totally white and I have to close out the app and restart it. Was the change made? Who knows. The farthest thing from usability..Version: 1.641.10
🙂 MyMetro Positive Reviews
MyMetro works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyMetro.
⛔ MyMetro Problems
