Royal Farms Rewards Negative Reviews

Royal Farms Rewards App Complaints & User Negative Comments 2024

Royal Farms Rewards app received 13 complaints, negative comments and reviews by users. Have you ever had a bad experience using Royal Farms Rewards? Can you share your negative thoughts about royal farms rewards?

Royal Farms Rewards for Negative User Reviews

✓ Since update unable to useThis app is terrible with iOS. I called help desk and someone said they would call me back they still haven’t. The app is telling me wrong password and to reset but never sends email to do so. I went on a computer and logged in with the same email and password the app told me was invalid and changed the password. App is still telling me the password is incorrect. I have deleted it and re-downloaded the app and still no luck. Awful and no customer service on the help line..Aevans13151Version: 2.1

✓ Needs improvementI don’t understand all the good comments about the game. I have such a long delay that I never get past 3 matches. I also don’t like that there isn’t a way to get discount if you forgot your card. Most reward programs go by telephone number. I understand that probably isn’t possible because the purchase is debited from your account but the cashier could verify your identity with license. I also would prefer to have 2 cards on the same account because we the account being debited is a joint bank account..HbbeeVersion: 2.1.5

✓ Can’t import import into Apple wallet no matter whatNobody wants to carry around yet ANOTHER physical card, and it doesn’t support paying at the pump with the app, so what is the purpose of the app? Also, tried every possible way to import the card into Apple Wallet and it doesn’t work. Try it from the app and it says “error”. Try to import it manually via Apple Wallet and it says the card type is not supported. Even went as far as marking my card “lost” and replacing it with a brand new card. Try to import it to Apple Wallet? Nope. “Error”..55reasonsVersion: 2.1.6

✓ Can’t order on the appA new RF opened near me a little over 2 months ago. I waited for all the excitement to die down and decided to download the app. Unfortunately I can’t order at my store since I downloaded. Not really worth having the app for now and will delete but will try to download again in a couple of months..Laura buckVersion: 3.2

✓ Really not what I thought at allI downloaded this app b/c I go to Royal Farms daily if not twice daily and the cashier kept telling me how I could be getting every seventh cup of iced tea free. So I finally downloaded it, added the card the cashier gave me and went on about my day. I forgot my phone in the car and the cashier told me to enter my phone number and it will bring it up. I did and it said invalid. I left and double checked my phone number was right when I had my phone and it was so I don’t understand y it won’t recognize me with the “alternate option” of providing ur phone number. I also have been trying to add it to my apple wallet where I keep all my cards and it won’t allow me to, it keeps giving me an error every single time. So what I have learned is that this app is the same as if I carried the actual card in the store with me and scanned it in that way, which is pointless b/c the reason I downloaded this was to have the digital app and receive my punches with my phone number. If not fixed within a week or so I will be deleting to make room for an actual digital reward card app that honestly just does what it says it will. Really disappointed in this app.MelMaderaVersion: 2.1.6

✓ Always fresh #7I have been a loyal customer for many years and I have a problem for years with my ROFO card to the point with nobody helping me to figure out why when I use it is still says invalid loyalty, so I opens a new account and the same thing is happening to this day ! I spend about 150 to 300 a week in gas as I have a company vehicle and no one will fix this , so I have moved on to another vendor ( your loss ) I did get a response but they just told me I need to contact a different number which I did and got no where . This is inexcusable, so to this day I still cannot rack up any points , very disappointed with this company. Sad . Brad.Always fresh #7Version: 3.2

✓ Very inconveniently complicated!Royal Farms made this rewards system so complicated it’s downright inconvenient. I even called their tech support and it seems like it’s a one man operation. He explained how it works and it is very confusing. To lay the low ROFO price, they want to link a bank account or debit card. That’s definitely a security concern. Why can’t we just put in a phone or account number like every other gas station? Simple and convenient! Overall 1 star for this terrible app and rewards program..MgntzVersion: 2.1

✓ UnusableWe have been trying for 2 months now to try and get into the app. When we follow the step to forgot password to link our card to the app it never sends an email. When I try to set it up manually, it says my card is reported lost or stolen.(no it’s not !!!! We use it every couple days for gas!!) even if I get an account set up manually, the next time I log in it says my credentials are wrong and won’t let me in. For an app that I know worked great in the past, this is a major let down.RobertdoverVersion: 2.1

✓ Horrible app experienceI have downloaded my share of crappy apps from Apple’ App Store; but I have to say this one bites the Big One. This is definitely an app that will get deleted immediately after writing this review. I would have expected the poor design & lack-luster experience on the Royal Farms app 10 years ago... but it is now 2021 and every app should be 100% at this time. It’s not even worth the bandwidth in my opinion. It really should just be marketed as a Digital Loyalty Card only, it’s useless otherwise. You cannot even use the digital card at their gasoline pumps, therefore you still have to carry the physical card too which totally defeats the purpose of having a digital loyalty card. Also, I tried to add the worthless RoFo card to the Apple Wallet on my iPhone and of course that wouldn’t work either; just error messages when trying to add it. I have added three other digital cards to the iPhone Wallet without an issue (although the Apple Wallet is severely lacking overall with digital experience in mind, should be much better at this point as it has been years)..Guppy Guy MattVersion: 2.1.5

✓ Worst Rewards App I’ve Ever DownloadedI’m not much for installing lots of rewards apps that hog up space on my phone; so when I do, I want them to at least function. This cannot even fulfill that. I downloaded this for the gas rewards, as I live in a remote area and this was the closest and most convenient gas station in my area to reach. Created an account. Went to login. Password’s wrong for some reason; so, naturally, I use the “forgot password” tool. It tells me to check my email. I tried probably five times and received nothing. Screw it. Make a new account. Wants a physical card number (I don’t have one; isn’t that the point of the app???). I uncheck the box so this question disappears. All seems well until I hit submit, and the app tells me an error has occurred. I can’t even create an account, let alone use it! Tried using my phone number at the pump today. Said it was invalid when it most certainly was the correct phone number. Worst thing is it doesn’t even let you try again or try an alternative method. At this rate, you’d think they didn’t want you to join their loyalty program at all (Congratulations! You’re succeeding!). What an utter waste of resources and time. I’ll be ecstatic when the Carroll Fuels opens next-door..FranzFerdinandFailedTheExamVersion: 3.1

✓ Customer service is horrible.I am hung up in their system where my online account shows my rewards points etc, but that doesn’t translate to my store card. Have tried several months to speak to a real person to get it fixed, I’ve called, visited on line, emailed customer service and get no response. If I delete the entire account and try and get a new account, I lose the rewards point and risk upon reentering same but new card information being told my personal info and email etc has already been used..PugsbunnyVersion: 3.2

✓ Points gone after transferring to new rewardsI had over 4,000 points before they updated to the new rewards when I logged in and followed the prompts to transfer my points to the new rewards system and my rofo pay card, used same phone number and email like it said and when it logged me in I had 0 points rofo pay turned off and no linked card at all. Disappointing cause for the last 5 years I strictly only went to rofo for gas and snacks to use my rofo card..Tylerharper1998Version: 3.0

✓ Doesn’t work as advertisedAdded my bank info to the rofo card to get the reduced priced gas. Paid using the rofo card and I was still charged regular price for gas. Went into the store to ask about it. I showed them my payment confirmation from RoyoPay in the app and on the receipt. They said I need to call claims and open a claim to get a refund “if I believe I was over charged because the store can’t handle this issue”. This card is false advertisement. Don’t waste your time signing up..Sassi5Version: 2.1.5

Royal Farms Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Royal Farms Rewards.