4.80077 star

Total 29 Negative Reviews

Safeco Mobile App Complaints & User Negative Comments 2023

Safeco Mobile app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Safeco Mobile? Can you share your negative thoughts about safeco mobile?

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Safeco Mobile for Negative User Reviews

MehIt’s an ok insurance company, not too expensive. My only complaint is I tried to get an special quote because I’ll be storing my car since I’m going to military Boot Camp. First I called a representative in Spanish and she said they didn’t do that (I notice a lack of knowledge so I decided to call again to an English representative). This other one said o could do it but I had to get a document through DMV and call again. Definitely something o won’t do since I’m leaving tomorrow and even if I had time I find it unnecessary. I know there’re others insurance companies that make things easier for costumers. I’ll definitely get different company when I have the chance..Version: 3.5.0

No fingerprint support; doesn’t remember passwordImagine this, I’m in an accident, want to use this app, which I haven’t logged into in ages... just emailed I want the app the most, I’ve forgotten my password... I’m trying to talk to people, the app won’t work, gotta call people... or I want to check my policy... or... but the app doesn’t remember my password. The way banks handle this is they let you create a read/only account, and/or use iPhone’s fingerprint reader. No risk to anyone, and now I don’t have to remember a password. Now I *use* the app. I create aggressive passwords that protect me. The only risk is when phone is lost or stolen... but with 10 tried wrong passwords, phone erases itself or I can remotely erase manually, if my phone was stolen. Alternatively, you’ve incentivized me to pick weak, easy to remember passwords in order to use your app, which means I don’t use the app. Every major bank has a solution to this. You should also..Version: 1.0.5

Poor design and poor execution on IOSThe logon screen would benefit from loading the email entry keyboard. After logging on, the opening is screen patently uninteresting and badly in need of an actual graphic designer. I suspected there might be trouble when I saw that the app only functions in portrait mode. I selected the view ID cards button and got to a screen with no ID cards. Looked around and saw a button that says ‘I’d like to...’. Correct me if I’m wrong but didn’t I already tell you what I want do just a few seconds ago??? So I’m in for a penny, in for a pound, I tap on it. Three layers in and still no cards. But there is a link to a pdf that says view/print. I’m thinking I finally arrived so I tap on it.I am directed to what looks like a home grown display of a two page document that is my cards. But it’s like a bad practical joke because this display has no user interface except fore a “done” link. What is most glaringly missing is any facility at all to print the document. So somebody tell me, why did I download this app. I am newly switched to Safeco and I am already questioning that decision. Maybe they keep their premiums low by skimping on the web development staff. Makes me wonder where else they skimp... well off to my laptop browser to see if the website is any better..Version: 1.0.8

ClaimsThis as been far the worst company to deal with if you have a claim. They want to pay the least they can and you have no idea why???!! The adjuster and the contractor can be on the same page but the company will come back and lower it more than 1/2 or more than what the cost can be. Same problem with a hail storm about 5 years ago. I stuck with them because I’ve literally had them for almost 20 years. And until recently I’ve seen a decline in their customer service and willingness to help or want to pay claims. But their premiums continue to get higher and they sure don’t help you when you have a problem! And mind you I have only had 2 claims In The past 2 years. I’m not one to turn everything in! So you would think they would be willing to help..Version: 2.4.0

App needs some TLC!Seems like the developers or Safeco forgot they have an app. The app hasn’t been updated to support iPhone X much less the XS and XS Max. Like other reviewers I cannot view my insurance card. I mean at a minimum the app should do that even it not full screen. Poor experience with the app and I hope that does not translate into a poor experience all around. My agent says they are a really good company. And Liberty Mutual is the parent so as long as I get great service and coverage then that’s more important but if I have to rate this app I’m finding it hard to even give it one star. Maybe half star is more realistic. I see no benefit in having this app take up valuable memory space on my phone..Version: 1.0.8

Terrible application! How embarrassingI wanted to download a PDF of my declarations page. The app allowed me to view it but there is no button to save or forward the PDF. Come on, this is basic functionality folks. Is there no manager at Safeco who is responsible for overseeing this application? The app doesn’t allow you to add, delete or change vehicles. It forces you to call your insurance agent which completely misses the point of being able to use an app for simple functionality..Version: 1.0.5

Terrible "App"This app should actually be banned for violating terms of the App Store Guidelines, specifically section 4 Design, subsection 4.2 Minimum Functionality: "Your app should include features, content, and UI that elevate it beyond a repackaged website. If your app is not particularly useful, unique, or “app-like,” it doesn’t belong on the App Store. If your App doesn't provide some sort of lasting entertainment value, or is just plain creepy, it may not be accepted." I just actually got stuck on a webpage within this app and couldn't even get back without force quitting it. Please remove this embarrassment, Apple..Version: 1.0.4

Righttrack trip assessment is miserableBraking on one single trip to avoid someone who jumped lane without warning changed my rating category…. Just 1 out of 23 trips..😲…. I don’t do rapid acceleration but one on my vehicles defaults to sports mode and is a little jerky even with the slightest acceleration now flagged as sudden acceleration and my rating’s changed… wth I’ve tried talking to CS but not helpful at all. …..Version: 3.4.0

Too sensitive!I am a grandmother of two and drive a HYBRID Honda that basically drives like a slow lawnmower! I drive like a grandmother. I’ve driven almost 100 miles in the past couple of days of using the app. I have all excellent ratings except for 1 “hard brake” that I was not even aware happened because I had no incidents of needing to brake hard. Now my overall rating on soft braking is “good” instead of “excellent”. The app is detecting the braking way too sensitively. The app may end up making me move to a different insurance company. I’m 50 years old and haven’t had a ticket or wreck in 20 years or more. I’m an extremely safe driver and don’t appreciate the app dropping my overall rating due to 1 false “hard” brake..Version: 3.6.0

Most awful experienceWhen trying to update contact information it would not allow me to correct my phone number. It kept saying something to the effect that the format I entered was not correct. They did not tell you the correct 10 digit format. After trying every possible 10 digit format I had to cancel my changes and move on. After moving on, I could not go back to previous screens in the claim..Version: 3.7.0

Worst app it has been my misfortune to use.Despite my insurance company suggesting and assuring me all my info and tasks needed to pursue my homeowners claim can be handled with this app, nothing could be further from the truth. The Liberty insurance app they also repeatedly urged me to use never even allowed me to sign in. I had that same problem with this one but eventually was able create an account. Too bad it crashed immediately after and I only found out weeks later I was successful when the company sent me a physical letter confirming the account creation. Since then all my efforts trying to use this app have been a waste of my time. The features don’t work and the options offered don’t apply to my situation. Yet the company behaves as if everything can be handled through this portal, and all my communications by text, email or phone are apparently ignored..Version: 3.8.0

Can’t print, can’t save, can’t can’t can’tYou can’t print a copy of your insurance documents (such as ID card) from the app. For that matter, you can’t even “share” it to your email to print them, save them to Files (iCloud Drive), Dropbox or anywhere else so you can access them another way to print. You can’t do much of anything with your insurance documents except enjoy looking at them..Version: 1.0.7

Needs improvementI echo other comments in that it appears they just used a mobile-friendly version of the website. Both need improvements in the way Billing is presented and used. Specifically, the due date for a payment online (website or app) is different from the bill I receive in the mail. Thank goodness I choose to keep paper statements for insurance companies. Also need to be able to schedule a payment at a future date—currently only option is the current date. Also it would be nice to view cancelled policies and billing for them. It’s confusing Safeco uses a different “billing account” for each policy as well. Finding and reviewing coverage/PDF of policy isn’t intuitive at all. It’s nice I can initiate a claim online, but if I need to do that I want a live human being for it..Version: 2.1.4

Can’t upload photosIt appears it is necessary to use a mobile phone to upload damage photos. I have a desktop computer with email. I have a iPad Pro with email and the Safeco app but still cannot complete my claim without sending photos of the damage. I was told on the phone that I would be given an address where I could upload the photos I have of the damage. Not true. The email contained a button that started a process telling me that I was not on a proper device to use this function, that I needed to use a mobile phone. I was never told when I purchased this insurance that I would need a mobile phone to file a claim. It should be very simple. If it can be done on a mobile phone why can’t it be done on an iPad? Even more important why can’t the process be done on a desktop computer?.Version: 2.5.0

Terrible.I downloaded, poked around, and uninstalled immediately. Then I went back and downloaded it again just so I could leave this review. This is not an app anymore than watching the movie is a suitable replacement for your book report. It just redirects you to the website, where you still sign in and everything is formatted and optimized for desktop computing. It doesn’t translate well for mobile. It crashes, dead-ends, and basically all roads lead you back to a phone call to your agent..Version: 1.0.5

RightTrack function is horribleIf you drive in any sort of traffic you’ll get dinged for “hard braking” simply for being a good defensive driver. If your car has any kind of automatic collision prevention where it’ll automatically apply the brakes, prepare for “hard braking” to be put on you by the app. As a matter of fact, I’m not sure that Safeco gives any credit for collision prevention systems in cars….maybe I should disable the system so I can brake to Safeco’s liking. Oh…and Safeco’s evaluation of your driving through the RightTrack app is 120 days….ONE THIRD of the year! Have to accelerate onto the interstate and have a short “on ramp”? You’ll get dinged for hard acceleration. Grabby brakes? Touchy clutch? Yep…you’ll get dinged. Never mind that you’ve avoided accidents this entire time… My advice: if you have to use the app, put it on a separate device, do the minimum number of miles, and then put that device away until the 120 days expires. Or find another insurance company. As it is I’m only slated to save $120/year…i’d gladly give that to another company that doesn’t need me to drive their app..Version: 3.6.1

When it works, it’s helpfulIt is not a bad app when I can get it to load. Often when I am on the opening page and click on “Make a Payment” it goes tot he loading screen and then back to the opening page. Same with the “Manage policies.” I remove the app and download it again, which sometimes that works and other times, right now, doesn’t. I have sent an email to their mobile support last week and have not received a reply..Version: 1.0.8

Worthless AppStay away from the app & SafeCo/LibertyMutual. The App is merely a tool SafeCo/Liberty Mutual uses to prevent so many customers from calling and speaking to live customer service. Like the website, the app is NOT accurate, it is NOT updated with the information you provide to the app or the customer service rep (claims specialists), and as far as “Booking a Rental”, it does no such thing. It gives you the information and location of the rental car companies they have contracts with and allows you to click a button. You click a button to “book a rental, then it confirms you have booked a rental, only you have NOT. There is not a confirmed vehicle at any of those locations for you. You STILL have to call each car rental location to find a rental, while none of the places do anything to help you find one, none offer you an up charge for an upgrade to get you in a car, NOTHING. I never had this issue with State Farm, Progressive, Farm Bureau, or Geico. The $20 difference a month? Totally worth paying a higher price for the better experience with better customer service at competent insurance companies..Version: 2.4.0

Not any better than just using the websiteThis app appears to just embed a web browser of Safeco's mobile-friendly website. Aside from being able to use TouchID/FaceID to login, I don't think this app provides any functionality you couldn't get using the web browser on your phone. And the app is old enough it doesn't use the full screen dimensions on a modern iohobe, so the web browser actually works a little better..Version: 1.0.8

Right track App is a jokeThis right track program is a joke. The App has issues tracking location and relating correct location information. It only tracks deceleration and acceleration which is sensitive enough to be set off if you start your forward roll on a hill. That’s the only information it tracks to tell if you are a “good driver”. Should you feel the need you could run every stop sign from here to Florida while doing 90mph and still get an excellent review for the trip..Version: 3.8.0

Contact infoI was told by a claims rep on the phone that no phone number was present for my account when he looked it up by the policy number but that I could update that by going to the web page or the app. When I looked for the place to do that under Personal Info, or Contact Info, or whatever the wording was, the only item that could be changed was my email address, no place for phone contacts at all..Version: 1.0.8

Safeco documentationSafeco app is not getting all my driving trips for some reason and the time recorded seems shorter than actual time driving. Total trips and total miles are also not accurate due to not documenting all my trips. It does seem to be documenting my husbands trips correctly..Version: 3.7.0

Need to utilize apple walletWhy don’t you have a feature that allows you to download copies of your insurance cards to your apple wallet? You have the ability to download a pdf, but that isn’t quickly accessible. I see that the update you rolled out last week is suppose to allow for sending ID cards to the apple wallet, but I do not have that button on my app. I’ve reinstalled the app and it still isn’t showing up..Version: 2.2.0

Hard breaking at stop signs?Called SafeCo and was advised that your phone needs to be 100% secure/steady in the car because it’s the actual phone that is being tracked and not really how you are driving. So any sliding or movement of the actual phone can affect your “score”. We use Life360 and have been using it for years. It has better software that actually tracks how you are driving…even tells me when my teens are using their phones while driving! Maybe you should contact them to see how to improve your software!.Version: 3.6.0

Our experience.I opted out of autopay a few months back like April, when Safeco decided to double dip into my bank account. 2 months ago, May, Safeco took it upon themselves to once again double dip into my bank account even though autopay was turned off, my routing number removed, and I used my bank card to pay with. Go to this week July 19th and once again Safeco double dipped BUT WAIT.. this is the best part, I used my husbands card to pay it.. BUT WAIT. they also took it upon themselves to charge my bank account a few days later EVEN though autopay was turned off and my account was removed from the payment options FOUR MONTHS BEFORE THIS HAPPENED. now let’s fast forward to Friday July 23, they decided again that one payment and a almost second payment was not enough… THEY THEN CHARGED MY.. MY BANK ACCOUNT AGAIN even though they got their money with my husbands card. Safeco is a joke, and I do not recommend them to anyone..Version: 2.2.1

Spectacularly badTransaction history displays incorrect information. Drilling down into a transaction displays a PDF that’s not viewable on a mobile device. The transaction amount on the history page does not match the detail view. Each page is slow to load. Most pages appear to be a web view with its crappy user experience. To do anything useful, I have to go their website..Version: 2.2.1

No support for the appI’m trying to find someone that an explain why when I try to create the .pdf of my cards they are not downloaded as a .pdf. They by default are saving as “Data” without any extension. I’ve tried renaming it with .pdf and .doc without any success. I wasn’t able to rent a car today because the company needs to have a copy of the card on file..Version: 2.1.5

Terrible -they’re not readyTerrible. They’re not ready to roll the app out, but they’re advertising it. First they’re letter doesn’t help you determine which app it is when you search the apps to download. Second, when you finally figure it out and get logged in your account your account information is not complete. You get some type of error message that your policy is not ready or available to view. Third, of the little information that’s there you cannot update some of it online. If you try to do so the app refers you to call your agent. What’s the point. I guess I’ll go on my app so it can tell me to call my agent. wow! They sure impressed me today..Version: 1.0.8

Absolutely useless!I can’t set up an account. I can login via their website with my email and password but the mobile app can’t be set up until they’ve addressed the glitches. I’m told I have the wrong user name or password. When I go to reset the password/username I’m told there’s no account associated with the email. I try to create an account and I’m told the email is already associated with my email address. After calling Safeco recently for a claim, that’s actually a prompt to select a number if there are problems with the mobile app! It’s a mess!.Version: 2.2.1

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