Xfinity Mobile App Support

What is Xfinity Mobile? Description of Xfinity Mobile 782 chars

Rated #1 in Overall App Quality by ACSI*

Want to manage your Xfinity Mobile service on the go? With the Xfinity Mobile app, you can:

· Check how much data you’ve used
· Switch between Unlimited and By the Gig data options
· View your bill and update payment info
· Manage account settings
· View order information
· Contact Xfinity Mobile for support

If you want to manage other services such as Xfinity X1, Xfinity Home, or Xfinity xFi, check out those apps instead.

Learn more about Do Not Sell My Personal Information options at https://www.xfinity.com/privacy/manage-preference


*Compared to all measured full service providers in the 2020 American Customer Satisfaction Index® (ACSI) survey of customers rating their own wireless service provider’s performance.

Xfinity Mobile App User Reviews

What do you think about Xfinity Mobile app? Ask the appsupports.co community a question about Xfinity Mobile!

Xfinity Mobile Pros

✓ XFINITY Mobile AppIntuitively designed an continuously improved, easy to navigate, gives all the billing and usage information (down to the 0.1 GB), make monitoring, budgeting and control really easy. Occasionally when I am not on cellular or at home (on Comcast network) while I am on public or school WiFi this app does not work, this is actually a good thing because it is not secure enough so Comcast refuse to yield information. Good job Comcast, keep up the good work, provide better service, lower the price, becomes a true world class company..Ashburn VicVersion: 2.13.0

✓ Great Mobile ServiceI have been an Xfinity customer since 2016 always being satisfied with Comcast Xfinity service. When Xfinity started a mobile cell phone service, I decided to give a try with my past exemplary experience with Xfinity. I could not be happier with Xfinity mobile, especially with their outstanding customer service and the reasonable monthly price. Their hotspots are expanding all the time. Thanks Xfinity Mobile for doing such a great job!.Prayer HermitVersion: 2.24.0

Xfinity Mobile Cons

✗ Do not rely on real-time infoThe bad IMO is that the app is faaaarrrr from accurate with real-time data usage information. In fact, one time the app showed that I had used 80% of my plan’s gig allotment for the month up to that point, but I had actually started a new month already when it should’ve shown that my plan was starting from 0.1% again. Obviously if you have an unlimited data plan, this does not affect you; but I only use about 1-2 gigs a month because I am always on Wi-Fi. The good is that it is a very convenient way to change your plan at any time without having to contact customer service or go to an Xfinity store..DlumsfVersion: 2.42.0

✗ Horrible customer serviceApp doesn’t work half the time to suspend a line. Messaging doesn’t work to suspend a line. Customer service is horrible and impossible to deal with. They don’t even have a Chat service available on their website or App. When you do get a live person they don't know how to help at all. Unfortunately xfinity has a MONOPOLY here and there are no other options for wifi service. Am actively looking to switch out mobile service since I DO have control over that at least. They use Verizon towers but have always had a decent unlimited rate for $30/month but what’s the point when you can’t even use their app to manage your act. Prices have become more competitive these days so i know I have other options to find another carrier that uses Verizon towers. Customer service and convenience is what you need to work on xfinity when it’s the only thing that can set you apart from its competition!!.AhdheinsdVersion: 2.39.0

Good news! You can now take advantage of new Unlimited options that provide data at our highest-priority speeds, 5G hotspot, and HD video resolution. We’ve also fixed some bugs and made additional enhancements to the app..