NYU Langone Health Negative Reviews

NYU Langone Health App Complaints & User Negative Comments 2024

NYU Langone Health app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using NYU Langone Health? Can you share your negative thoughts about nyu langone health?

NYU Langone Health for Negative User Reviews

✓ No accountability for scheduling personnelThe app doesn’t show a list of people info (or reference numbers) performing scheduling and cancellation. I called to cancel appointment (because Online cancellation button was disabled for that location), a completely disinterested and disengaged woman picked up the phone, she didn’t even confirm the appointment info, and cancelled two completely different appointments for different location but kept the one I was asking to cancel. Well, I found out that 2 hours later, that spot was already filled, I had to schedule a new one, instead of next week I have to wait 7 weeks. No way to found out who that person was, no name, no reference number, no accountability, no consequences. No contacts to file a complaints nor give a feedback or suggestion. Technical support couldn’t help, only provided with a random number they had in files. This is how totalitarian systems works - built to provide services for the users but completely ignores their experience and feedback..Dee25577Version: 2.10.2

✓ Nastiest HospitalThis has yet to be the nastiest hospital I have been too I had to stay in this place for five days and it again was the worst nastiest unsanitary place they never changed my sheets the garbage was over flowed constantly had to be reminded to give me antibiotic had the lady next to me wait for an hour just to be changed the whole entire room smelled because she couldn’t use the bathroom on her own after coming out of surgery slippers were missing had to walk out the hospital with out a wheel chair after having surgery the night before as well as walked out with hospital socks because my slippers were missing that was the first and the last and I pray no one has to experience what I went through in a couple day of pure disgust literally the hallway floors look like that have been swept or polished in months had blood gooze, plastics gloves, wrappers in the floor disgusting.Feliciano JVersion: 2.8.1

✓ Wacky billingMy billing for Dr Ohri, who I only see about twice a year, I get billed multiple times over a period of a few months. Furthermore, if you owe a doctor from a missed payment/co-pay - they send an NYU Paper bill (God willing if you didn’t decide to go paperless) when you got to pay through the app AKA paperless the bill doesn’t show. You just have to then stay on the phone for a while, get a customer service rep to review things for a while, find the missing bill, then post it to show on the app, then pay it. I love my doctors, their excellent, everyone I have dealt with is nice, hence the 3 stars…. The billing of NYU and/or the app… (???? I’m not a tech guy or a bookkeeper there, so I’m not sure honestly) is honestly mediocrity at best. I have truly and honestly never left a bad review for any business! But receiving bills stretched out over months and I keep paying them … has got BEYOND frustrated. Additionally, if it straightens out I will most definitely change my review..MJS460Version: 2.10.0

✓ Fair, not good app..Too many options in the menus - Simplify! Plus - There is no good mechanism to contact the provider except email, which is a slow process and might not be in time. There are issues that are not an emergency, but need less than 3 days to be responded to. I had an appointment which was supposed to be a Televisit, but I keep getting reminders to show up at 38th St; last was today. Appt is tomorrow. I called GI, since sending an email would’ve been too late; the appointment was in one day. They said they would correct it and send me an email confirming it. I have not received one. As of this writing, I have a visit to the clinic listed on the app, which is still not correct; it is a video visit. I will be there to sign in for the video visit, and hopefully NYU will correct the situation before that. If not, NYU will have wasted my time - something I positively hate. They should have corrected it by now. Bad patient sevice..Lohan GaultVersion: 2.8.1

✓ Emergency roomMy question is how is it possible that I will take my girl to the emergency room on Wednesday the 15th with a fever of 102 and pain in her body? The girl was diagnosed with a urine infection and influenza, they sent me home with antibiotics, but the The girl continued with a fever between 103 —-105 on Saturday I returned her to the emergency room with a high fever and a swollen side of the face, I explained to the doctor that I felt that something was wrong with the girl's body, especially in her mouth, which looked infected They told me that her mouth looked fine and that the infection with the antibiotic would disappear, in the emergency room the girl had a fever of 103.5 and they still sent me home. On Monday I called the emergency because the girl continued with a fever of 105 even taking two antibiotics and they told me that a nurse would call me back and that never happened. On Tuesday morning I brought her to her pediatrician and she drew blood and did the tests which came out abnormal and at night the girl's tooth fell out and she almost choked on it. On Wednesday I brought Amelia to the dentist and they brought me to the emergency room at Bellevue hospital for surgery and here we have 4 days and we don't know when we're going home. This situation could have been avoided and I hope it doesn't happen to another Child..Modesta ToribiiVersion: 2.9.0

✓ Very poor communicationAlthough I did like Dr Zarif as my doctor, I need to find another neurologist. I am on a medicine that requires me to have it renewed at the pharmacy each month. I was told that all communication needs to go through My Chart. Because I was going to be away for a month, I wrote in My Chart the pharmacy name, address and phone number which the prescription should be sent. Either no one bothered to read My Chart or totally ignored my instructions because the medicine was not renewed at the out of state pharmacy. It was sent to the pharmacy here. I must have called the office at least 5 times and was told it would be corrected. No one called me back and no one sent the meds to the out of state pharmacy. Because I was near the end of my prescription, I had to contact my primary care physician to help me out. I refuse to deal with office staff that does not care enough to even return a phone call. It’s a shame because Dr. Zarif is a very caring doctor..MeficalVersion: 2.12.0

✓ Gotta Take The Good With The Bad — But Do We?There technician who administered my mammogram could not have been more lovely or more profession. She made an extremely uncomfortable exam manageable. She always had a smile & was encouraging & clearly competent. That, sadly, is not the end of my review. The staff at the front desk could not have been less competent if they tried — and they certainly weren’t trying! They are an embarrassment to a hospital like NYU. I arrived 30 minutes early — as instructed. The front desk claimed to not have a referral…and as I stood there — with my doctor’s assistant live on the phone — the staff claimed — for an hour — that they did not have the referral — as the doctor’s assistant continued to fax & re- fax & send again and again and again. She even sent a referral to my phone — and I begged the staff to let me email it to them or to take a picture & print it — I’d have done been speaking to the wall. Beyond disappointing..KellmanesqVersion: 2.8.1

✓ Dissatisfied with adherence to medical appointmentsI had a scheduled appointment on October 26, 2022 with Next Generation radiology in Great Neck and they canceled my appointment with no explanation. When I called to determine when I was to be seen again, the staffer tried to give me a date in January of 2023. I did not accepting this date becauseI will be traveling abroad. I was given a date of Saturday, October 29, at 3:15 which I accepted despite that fact that the service was offered at another facility less convenient to me. Today, October 29, the staffer called me twice asking me to move up my appointment because this location has a shortage of technicians. I don’t know what the truth is but I am very disappointed and dissatisfied with the service. I want to get this mammogram completed so I’m attempting to do everything I can to get to the appointment early, including having my husband leave his job early to accommodate this request..Lorilei9Version: 2.8.1

✓ Where is the courtesy at Langone?I just went to get a bone density test at the Women’s imaging center at 221 Lexington Ave. I waited 4 months to get that appointment. This morning when I arrived I was told by a nurse that the bone imaging machine had just broken. I told the women at the desk the machine was broken, and they asked me to wait in the waiting area. They said they would get back to me, but they let me sit and wait for an hour in a very cold waiting room. Finally, I asked at the desk about what was happening. I was not given an answer, so I made the decision to reschedule. The woman at the desk instead of offering me an opportunity to reschedule at the desk offered me a card with a phone number for rescheduling. She should have been kind enough to reschedule on the spot. This is no way to treat me or anyone else. But, what do you care? I am writing this for my sake, not yours..LoviscorinthVersion: 2.11.0

✓ Used to be great, now it’s the worst hospital in nycCame in via e.r got in at 7:30, told them I needed to know asap how long this will take since I have a job and need to make work place arrangements. I also asked for some water and some food. At around noon the next day I had enough. How do you expect people to not eat or drink for 18 hours??? Adding onto the fact that o hadn’t eaten the whole day when I checked in. There is no treatment with human dignity, they couldn’t even do discharge papers in a 7 hour time span, they do not communicate with you at all, you are left to fend for yourself in every way possible. But don’t worry, they will run as many useless tests as possible to rule out some exotic causes. Got some cellulitis? You need a cat scan! I told them what the issue was, and explained everything, my mother is a doctor. Trying to bill insurance for as much as possible I’d unfortunately standard, but the fact that they do not feed you, do not give you water, do not treat you with human dignity and do not communicate is unacceptable. I highly suggest going to another place.GasstronamicleVersion: 2.8.1

✓ Horrible experienceCalled in July to schedule appointment, they told me first available was October but I could do a video visit 9/11. Doctor did not get in the call. NYU app didn’t work. When I called the first person said we will reschedule to 9/25 and order bloodwork. Then another called and said that would have to be done in person and next available is in November, and then course of action would be the one after that 4-6 weeks later, so from first attempt to get help to when I MAY get help is after the holidays almost 6 months later. NYU is getting too big, 6 different answers from the same phone number and no one seems to know what’s going on, and worse, doesn’t seem to care. I hope NYU reads this review because there is no other way to complain to them but use the phone, no place to leave written reviews… Hmmmmm.NweishebVersion: 2.11.0

✓ Syosset ImiagingIt’s a shame that I wouldn’t return since the staff is wonderful but the procedure to get my appointment & results are ridiculously time consuming & frustrating….it took me WEEKS to get an appointment…first you talk to a receptionist who take some information & tells you she can’t make an appointment I have to speak to a nurse….Days later the nurse calls takes all the information except what color socks I was wearing….then she says she can’t make an appointment until the Dr looks over the information! When some time passed I called several times to make the appointment to no avail….finally the nurse calls to say the Dr hasn’t had time yet to go over my information again NO APPOINTMENT….I start calling again for a nurse to call me back….when another couple of days go by I called very upset & another nurse finally made my appointment for almost a month later! The day finally came….no the fun begins to get my results! We’ll it’s been a week. & you guest it…no report…wish me luck maybe tomorrow???.Diseaving adVersion: 2.8.0

✓ Prefer The Old Layout, New One Is Now More ConfusingI preferred the original layout of the NYU Langone My Chart app. The new layout doesn’t look as aesthetically good, the Home page is way more cluttered, and therefore it is now more confusing to find what you were looking for when it was a lot quicker and easier before. The old layout was simple, to the point, and visually aesthetically pleasing. The “upgrade” was completely unnecessary, the app worked perfectly fine the way it was. It would be nice if they just put it back the way it was. I really hate “upgrades”, they always just end up ruining everything by changing things that don’t need to be changed, and adding useless unnecessary “features” that are just messy clutter. Advice: Always keep it simple- if it ain’t broke don’t “fix” it!.BlackMagikWomanVersion: 2.11.1

✓ App needs workI tried to schedule a virtual visit with my cardiologist using the app, so I messaged her. I found out by whoever replied to my message that she went on an extended leave. They could have posted something here about this. They still had her info and profile up. I tried to use the NYU app to find another female cardiologist . I found someone, made a virtual visit appointment online. Later that day I got a phone call that she does not do virtual visits. Obviously a disconnect there. I have since gotten 2 more messages about my cardiologist being out and offering other doctors. Very odd that the senders had some setting that would not all me to reply to them. This is very cold. I had some questions about their messages to me. I feel abandoned. I also wanted to find out if they had another provider in Westchester. I like NYU but with other options like Columbia, Montifiore and Yale New Haven nearby I am going to seek a physician with one of them..BigALofNYVersion: 2.10.0

✓ Terrible new update as of May 2021This latest update is terrible! It takes so much more work to find the basic things. Why are my visits not on the home page? That’s the section I use more than any other to look at after visit summaries and see what I have upcoming and where I need to go. It’s so far down the menu. The label of “schedule” is confusing because at first I thought it meant my schedule of upcoming appointments. I far preferred when all my options were in one place, this makes no sense. It feels like they’re just trying to make it look flashy but have completely screwed functionality. And the way things move makes it a lot harder for me as a disabled person to access them. Everything was more accessible on the old version and I wish I could undo the update..EsteoliVersion: 2.2.3

NYU Langone Health works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact NYU Langone Health.