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NYU Langone Health App User Positive Comments 2024
NYU Langone Health app received 34 positive comments and reviews by users. Can you share your positive thoughts about nyu langone health?
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NYU Langone Health for Positive User Reviews
✓ William Fuller Heart CareI am 78 years old , a retired veterinarian and a Medicare patient . I live in Bluffton , SC now for 17 years. Previously, I lived for over 30 years in the Boston area. My medical care there was provided by Mass General Hospital. The care there was excellent. Medical care is a business and Medicare is a low margin payer for practices. The time spent with and dedicated to Medicare patients by private practices is alarmingly short. Patients are overly treated like a number. They are churned out. Basic care is provided and to be expected. It frequently does fall short of to be expected outcomes. Since I was in a medical field in my professional life , I can well understand this. In my case of heart failure due to a failed prosthetic aortic valve for bicuspid aortic valve stenosis and previously attended coronary artery disease , I made the decision to seek academically oriented medical care for heart failure. My acute condition was over looked by a 6 minute exam. I could not have confidence that I was going to be given the attention and quality of medical care my condition required for the best chance of a positive outcome. I made the right decision to come to NYU for continued medical care. I well appreciate the comprehensive care and time spent with me by attending doctors and the follow up communications through the portal has been terrific. The para medical staff including receptionists have been exemplary in their work..Version: 2.11.1
✓ Stellar careNo one ever wants to go to the hospital but sometimes end up in one under emergency circumstances. I arrived in the Emergency Room under the care of Dr. Daniel Matalon. I was swiftly examined and it was determined that I needed abdominal surgery. Dr Leon Pachter fortunately consulted with Dr. Daniel Matalon and I was admitted. The pain was intense but the medical team - Dr. Pachter & Dr Hui, saw to it that I was as comfortable as could be up till the surgery and then after. The nursing staff was beyond stellar. I asked one of the nurses - how is it that everyone is so kind and thoughtful and he remarked “we try”. I corrected him to say “ that’s the thing you do not have to try “ you are all genuinely kind and professional. An extra pillow, a warm blanket , making my bed so I should be comfortable was part of their daily routine and they were a busy floor but you wouldn’t know if. I hope and pray that I will never need surgery again but do know there is no hospital like NYU - first class service for everyone..Version: 2.8.0
✓ GlitchesIn preparation for a future radiology visit, I fully completed all forms, answered all questions and signed a required document in advance. Nevertheless, the system kept coming back to me via emails and text messages to sign the required document. I re-signed several times and was still being notified to complete the process. While this system is a great tool and source of information for patients, apart from the particular incident referred to, it is generally redundant with repeated notifications and reminders which in my opinion are not necessary. The system needs a close look see..Version: 2.11.2
✓ It Gets Better and Better!It’s been my experience that “My Chart” has improved the proficiency of both the patient and their provider(s). I am usually able to click on, read a summary, view test results and communicate with any of my providers within 24 hours of my office visit, test or lab work. I also have the confidence of knowing that my providers in the system have immediate access as well. They, nor I, have to rely on my relaying information that may differ from being fully accurate. There are occasional glitches, but overall it is easy, informative and very convenient..Version: 2.11.2
✓ My 5-Star LifelineThis app has been my lifeline for the past five weeks. The prospect of me possibly having lung cancer was daunting but being able to keep in touch with my care team has been a blessing. I love how quickly my doctors respond to my messages. I also love all the daily tasks the app sends me & educational resources. The app is very easy to navigate and everything is at my fingertips. They upload my test results in a timely manner, which is very helpful. I just love everything about this app. I’m too scared to switch to another hospital/cancer center because they might not be as organized as this, lol..Version: 2.12.0
✓ Rock StarsI have been a patient of NYU Langone for 3 years. Everyone at the practice has been very responsive to all of my needs. They respond to requests for appointments and prescriptions very quickly. The online portal is easy to use and they respond timely! I had a prescription for a controlled substance sent by a mail Rx service of my choosing which was stolen from my box. The pharmacy made it as difficult as they could but NYU Langone stayed with it and got it refilled. Dr. Rockland rocks. He is on top of everything and displays a thorough understanding of all issues I have had. When he needs to make a referral, he has referred me to A+ doctors. If there was a sixth star, I would have given it..Version: 2.8.1
✓ The providers are excellent, but not all the staffI’ve being a patient at 38th street east location, I would give it a 5, but every time I need to make an appointment or ask any questions at the reception, Mr. Rodrigo Novillo (receptionist) seems to be upset and after you see him typing for a few minutes he just asks you again what is it that you need, no paying attention to whatever your request was, and he ends just sending you to call customer service. this morning I finally expressed to him that I didn’t think he provided a good service and he could do better since his job is customer service..Version: 2.11.0
✓ Best Healthcare AppThis app is user friendly, providing detailed information regarding all healthcare mattersThe menu is complete, I’ve never had a situation that could not be handled by this app. Finding providers is easy and gives full details of each provider. Making appointing, including rescheduling or getting on a wait list is simple and the wait list is a great feature. All after visit summaries are available within hours or sooner. Results of every test, procedure are available for my review. Reminders are always on time and helpful. I appreciate the messaging service for non-urgent matters; I’ve used this for questions I may have and for asking for renewal prescriptions and I receive a response in less than 24 hours. During Covid or when I have a contagious disease I used the Virtual Visit, even sending pictures of a severe rash which my physician reviewed prior to our Virtual Visit. I could go on with much more but all that needs to be said is that it is the most all-inclusive, user-friendly healthcare app out there..Version: 2.7.0
✓ Doctors nurses care at NYUThere are no words to express the amount of gratitude and appreciation I have for the care I received during my stay at Kimmel . At a time in my life where I was so in need of attentive care after surgery , your state of the art facility is second to none ; your wonderful caring nurses and team; and the best surgeon , Dr Sen and his team ; thank you from the bottom of my heart. Although , I still have to recover , I am content in knowing that I have the best doctor to care for me. God couldn’t be everywhere that’s why He created Dr Sen and all of you . May God bless you and again thank you from the bottom of my heart..Version: 2.11.1
✓ NoticesThe app has so many great features in helping to keep one’s medical status in the forefront. Communication, test results and the connection to my busy calendar are great! The one area that continues to pose a problem, in that the link does not help identify what area the unread notice still remains. I have spent hours reviewing all areas and still am not able to close out these unread notices, including this in Messages and email. How can this notice of outstanding notices be made to identify what areas the notices are still unread? The other area that confuses me is the billing area. I see a billing notice, send a check from my bank and it takes 3 to 4 weeks before my account is credited, and this is still with identifying where this payment is for physicians, or hospital billing. Meanwhile new billing comes in with the same posted amount and causes me to wonder if my payment has been posted, or this is a new charge. Why does it take so long for payments to be posted?.Version: 2.7.0
✓ Very helpful appThe ability to view test results and communicate with your providers makes everything easier and streamlined. I feel more involved in my healthcare decisions because the information is available regarding my conditions. It is also easier to pay any bills right from the app. I do have one problem in coordinating the app sign-in between my iPhone with Face ID and my tablet with fingerprint sign-in. One seems to cancel out the ability of the other to use their respective methods. Would appreciate a fix to be included in next update, if possible. Thanks again for a wonderful app..Version: 2.7.0
✓ Great post operative care.I have been in the hospital several times and I have fund all nurses are very helpful and nice. But this past week I went in to NYU Mineola , the nurses were unbelievable, to the point I remembered their names,(which I never do) Veronica , Mike, Dee, Ellen from the OR unit. Mike went out of his way on multiple occasions it seemed he was more of an old friend. He was there 12 .5 hrs, he should have left but first wanted to make sure I didn’t need anything else and to shake my hand goodbye. I apologize if I left anyone out but again the staff was amazing. Thank you Dan Brandi..Version: 2.12.0
✓ Simply The Best!The best app for the best care team! This app lets you interact with your care team seamlessly, whether it’s scheduling an appointment, question for your care team, requesting refills, viewing your test results, sharing your medical record with family or medical personnel outside the NYU Langone network. This app does it all. Integrates with apple calendar, apple health and uses location services for checking in. Provides educational information on a variety of health related topics related to you. With NYU Langone Health App it is NYU Langone Health staying with you on the move, there when you need them. They set the bar for what others should strive to achieve!.Version: 2.11.1
✓ Giving Birth at NYUI am so blessed and honored to say I have given birth at NYU Lagone this past week. What a wonderful experience I must say! From the doctors, nurses, MA, service and cleaning staff everyone was so friendly, caring, supportive and helpful!! They made me feel safe and comfortable throughout my whole stay there. I love how informative everyone have been to me, providing me with tons of information for my health, my baby, how to breast pump and take care of my mental health. It was truly a blessing for me to be taken cared of there. I would recommend this hospital to anyone. Thank you everyone for your remarkable hospitality! NYU Lagone has amazing staff members!!!!! Thank you for having me. God Bless, Farath Raphael.Version: 2.10.2
✓ Current version excellentIt’s really quite a useful app. My previous review talked about how problematic one of the updates was. Since I no longer have any problems with it, I must conclude that a subsequent update fixed any glitches. I regularly communicate with doctors via the message function, which is great because it eliminates having to play phone tag with busy physicians. It’s nice having a central location for appointments, too. I’ve often used the test results area, and it’s helpful seeing a doctor’s summary in that area. The only problem I’ve ever had is that sometimes the billing seems to get confused; if I pay my copay at a doctor’s office, subsequently I have gotten billed again through the app. But this seems to be a billing dept problem, rather than a problem with the app..Version: 2.10.1
✓ Dr. Nolan Karp's Eyes procedure“I had the pleasure to visit Doctor Nolan Karp and it was an unforgettable experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The luxurious accommodations, made me feel truly amazing. The receptionists were very helpful and answered all my questions. I can’t wait to return on my next visit. Highly recommended!” He is personable, a great listener, and empathetic to the concerns of their patients. Thank you for your tremendous skill in performing my upper and lower eyelids procedures. Your talent and caring manner are a credit to the medical profession. You are truly a lifesaver. Thank you, again.Version: 2.11.0
✓ Good way to manage my health informationOverall, I’m quite happy with the app. I can check in with my doctor’s office to ask a question or to make a request; all my appointments along with their summaries are available when I want them, as is information about vaccinations, test results, The main thing I think could be improved is being able to import information about tests, procedures or vaccines I might have received from different entities beyond NYU Langone and have it show up alongside the other things that were done within the system. For example, I have uploaded information about COVID tests and and flu vaccines that I had done outside the hospital setting, and I can’t see them when I look again. These are or should be readily available via the other entity’s portal as well as by direct uploads by me, but they don’t seem to ”stick”..Version: 2.8.0
✓ Almost perfect…but a GREAT appThis is the way healthcare SHOULD work: A centralized place where I can review results from past visits and tests (including imaging results! Amazing!) Also scheduling appointments including video urgent care works incredibly well. However, it only operates in portrait mode, not landscape. I use my iPad rather than phone for the type of detailed information provided here, but it would be better if it worked in landscape as well. Especially for viewing medical imaging results: details are not as clear in portrait mode and this is a flaw which the developers should take a look at addressing. Five stars if this gets implemented, otherwise it’s a solid four star app.Version: 2.12.0
✓ Best hospital app that helps me keep my husband alive! Ty 🙏For the last two years this app has been used continually by me to coordinate my husbands many many doctors appointments and monitor test results. It’s super easy learning to use on-the-fly and even allows you to communicate directly with your doctors!!! It also enables connection to other hospitals running on EPIC, (which clearly allows U/X personalization -meaning other hospitals can design their app differently so when you look for information it won’t be laid out the same) which is great for coordinating care and enabling multiple providers across health systems to share test results, and to read notes from other doctor visits, enabling greater continuity of patient care. Having had my husband in multiple hospitals, over a recent two-year period, can confidently say this is by far the best use of the customization functionality. Well well done and THANK YOU - this app helps me keep my husband alive!!.Version: 2.7.0
✓ Extended wait time for svcNo access to my new Pcp, due to existing Pcp retirement. I hv called everyday since my first visit on the 8 of month. I’ve held on waiting for a response more than thirty minutes on each call. The recording is over n over repeatedly. I applaud the increasing of hospital sites for more quality care, however if no one respond to yr calls I’d rather hv less sites with quality care as to more sites with no patient care. I’ve been a patient for several years with Winthrop/ NYU and I’ve never received this type of treatment. I had to call my previous doctors number to try n get a referral for appt for neuro visit. The good thing I found out was I didn’t need a referral since they are all in the same network.? I am a disable senior can you imagine the frustration of constantly getting no response yet knowing you must get the appt. due to wait time to see the doctor. I thought it was patient care which is important from recording message apparently not. People fail to realize TODAY IS ME, TOMORROW IT could be you. You must do better. It’s all about money the quality care has left the building..Version: 2.0.0
✓ Dr Victoria DeMarco physical therapyI recently had to get physical therapy on an issue that was plagued with for years. I had been to a chiropractor who recommended laser treatment for my shoulder which I kept injuring at the gym, I even injured it with a trainer. I started with Victoria and she knew just what to do. After about 4 weeks she had gotten rid of most of the pain and even gave me exercises to do on my own. So far I have not re injured it again. She also helped with an abducter injury. I just finished with it. That was also years of pain. Gone. I cant say enough good things about her. Very caring and considerate. Helped with my pain from past injuries no one else could fix. She is just great. What more could you ask for?.Version: 2.12.0
✓ Emergency roomI unexpectedly showed up there today because I was already visiting others at Kimmel. After my shift was over, I was heading for the elevator; when I got on, I almost collapsed. There was a doctor that happened to be a cardiologist in the same elevator and I asked him what I should do. He graciously got me to the emergency room to check everything out to make sure I was OK. He wheeled me down himself! This doctor, Dr. Webster went way out of his way, and I was very grateful for that. The people in the ER were exemplary in their care and courtesy with me and toward me. His name was Dr. Webster. I recommend a Nyu Langone highly. Louise Fitzgerald.Version: 2.11.0
✓ Amazing App - NYU and Epic App are outstandingNYUs app is the best possible tool in the shed that any patient, regardless of condition or how many Doctors (1 or 100) you have. Immediate access to test results and appointment feedback. You will see the results of your test before your doctor even gets to review it. If you’re an adult you can set it up to MANAGE YOUR ENTIRE HOUSEHOLD’s CARE, and it is EASY. This app is designed by a company called Epic and although the color of the screens and the hospital logo may be different, this seamlessly integrates with all the hospitals. I have all my Doctors at NYU, had a procedure at NY Presbyterian and everyone could communicate because they all use the same app. I unfortunately got Covid, had to go to St. Francis emergency room and instantly by NYU doctors has everything and St. Francis medical team had everything they needed. My Uncle uses the same app for Duke in NC. NORTHWELL HEALTH IN LONG ISLAND NY *GET ON BOARD** You are one of the biggest hospitals and your patient systems are antiquated. Get Epic!.Version: 2.11.1
✓ Outstanding staff on the Peds Acute unit-8th floor- Hassenfeld Children HospitalThe staff working on the peds unit 8th acute are all amazing and should be recognized for their service to their patients and their families. They were cooperative, professional, and helpful. Special recognization to the following nurses Amy, Girlie, Stephanie, Vivian and the PT and OT team. They ensured my son and I had everything we needed as he recovered from major surgery. They ensure his pain was well managed and he was active to ensure his recovery process started on the right page. Dr. Rodríguez (Pediatric Orthopedic surgeon) was the attending physician for his case and he ensured I was informed and prepared for the road ahead prior to the procedure. Dr. Rodríguez truly cares for his patients. He visited my son several times after the surgery to ensure he was ambulatory to ensure a successful recovery and answered any questions we had regarding recovery. NYU definitely has a rock star team and each and everyone of you is appreciated. Health care heroes..Version: 2.8.0
✓ NYULangone AppThis is one of the best apps a patient can have. You get your test results at the same time as your physician which may relieve any anxieties you may have. When you make an appointment, it shows up immediately in the app and you can add it to your personal calendar from there. All information is filled in for you. The same happens if you book an online appointment. You can also communicate in writing with your physician who will answer you back in 48-72 hours. This is not for emergencies. It’s good if you’re thinking of something and want to ask them..Version: 2.7.0
✓ OvernightKatherine Christine is amazing I was kept overnight from august 4 to the 5th on the Kimmel pavilion 2 16 floor room 12 she was the sweetest most pleasant nurse I ever had in my 35 years of living she makes me wanna get sick on purpose just so she can help me and I can come back lol but thank you everyone I also was happy to have Nigel as well this am before surgery he kept me from crying and made sure I was comfortable before surgery of course I cried but he cheered me up you guys are amazing keep it up when you love what you do you will be amazing at it and you can tell that these guys are for the patients thank you dr Quirno you took great care of me Sincerely Eugenia brown.Version: 2.11.0
✓ Convenient & a time saver tooI’ll admit, when it seemed like any (& every) medical office was using tablets, and medical facilities were using “My Chart-type apps”, I was not thrilled…I was more “Ugh!” HOWEVER, I am happy with this NYU LANGONE MY CHART APP. I like being able to quickly type a BRIEF message to my Dr’s office, and getting a response, rather than dealing with a phone call. Of course, there are times when a phone call may be warranted, but, it is NICE TO HAVE THESE OPTIONS. Today, for the first time, I used the “check-in” for my appt, via the My Chart app. You just need to ENABLE LOCATION on your My Chart. I checked in on my phone, but, I also checked w/front desk to be sure it was working. It worked!! But, I’d say ALWAYS PLAY IT SAFE AND DOUBLE CHECK, so you don’t sit there thinking they know you’re here, when the feature may not be working, because no matter where OR who, sometimes even the best technical equipment and software might not work. Overall I like My Chart with NYU LANGONE..Version: 2.8.0
✓ Bloodwork appointmentI’m typically a needle phobic person and I would love to avoid the doctor at all cost. I had to come in for some routine bloodwork and I have to say that I’ve had the best experience that I’ve had at any doctors office with their nurse (Patti). She was extremely patient and understanding of my fears, before I knew it my blood work was completed and I never even felt a pinch. This experience has eased my fears to finally experience a patient and gentle nurse who helped me get through my bloodwork painlessly. Thank you for being very sweet and anytime I need bloodwork again I will definitely make sure I put in a special request for Patti..Version: 2.8.0
✓ Helpful with Booking, History and TransparencyMy family sticks to NYU doctors and facilities because of how automated it is to share results between doctors, as well as see the results clearly yourself. Book experience is super straightforward, you can tie your pharmacies to your profile, and your entire test and vaccination history is easily accessible In instances where you need to get the info. When I or a loved one has been to the hospital, I really liked the experience getting lab results direct on MyChart. I didn’t see my nurses or doctors much but I felt like I knew exactly what was going on because I would ask what they were ordering as they took it, and saw immediately what the results were as they were completed. Lastly, you knew the exact name and dosage of the medication you are taking or need to take, as well as when. The only area that needs work is telehelp (experience is a bit clunky, but that’s most of the industry). I wish everything about the American healthcare system was this straightforward..Version: 2.8.0
✓ Hyperbaric TeamThe team is above exceptional and truly beyond excellent in their ability and care of anyone taking hyperbaric therapy. When I began it, I was totally afraid of the treatment but by the next day I was totally comfortable with it that is thanks to Danial for walking me through the process. Kudos to Kevin for his calming personality and working through scheduling problems as well as preparing me for my visit. Carley is just wonderful. She runs the therapy sessions with a calming support system. Besides their expertise, they genuinely care about the patients and their problems. They listen to you and care about your well-being. I know that I did not mention everyone but they are also included in my appreciation for the outstanding treatment that I received. Again, thank you Catherine Walsh.Version: 2.8.0
✓ Works well!Uhh what? This app is actually so good. Apparently the old UI was better based on some reviews but I never saw it and this new one was a breeze so! Hey! Take that as you will. As someone outside the NYU health system I was having trouble finding doctors with my horrible insurance, even using their own provider locator. On this app I was able to find a lot of specialists in-network, and then schedule an appointment seamlessly. And video conferencing is even built in for remote appointments (have not used this yet admittedly)! There are so many shoddy medical webportals out there that it’s nice to see one that works effortlessly..Version: 2.6.2
✓ NEUROLOGY-YOPDWe are very thankful to had the opportunity to be part of NYU family as patients, since 6 years ago we started our son treatment for Parkinson’s disease, Dr Drummond, Dr Pan , Dr Mogliner had help us to manage the disease , they are very humble and attentive to everything regardless to manage treat and understand the disease , after few years with the disease my son at 28 years old had DBS surgery and definitely we recommended, but is very personal , is a long process very slow recovery and each person with Parkinson need to be 100% sure to go through the process but it is worth the process we saw a miracle just first programming. We feel optimistic and confident been in there care ..Version: 2.8.0
✓ Amazing AppI’m a young, healthy college student who has had an unexpectedly rough semester. I’m so happy that I was introduced to this app. I see all my visits to doctors and the ER, medications, payment prices, and I was even able to add my insurance in. This app has literally everything you need regarding medical health such as scheduling an appointment and filling out the pre-appointment questionnaire days prior to appointments. You can even submit payments on the app instead of sending checks, very convenient. Definitely grateful for the app! It’s a great, simple, and easy to navigate interface…I’m amazed..Version: 2.5.0
✓ Great appI don’t normally take the time to write any reviews even when it’s for a great app. Just wanted to say that from the moment I scheduled my first appointment with a neurologist, through my hospital stay over the last few days, the app has been essential to keeping me up to date. I received test results as they immediately became available which helped to keep me calm and in the loop throughout my stay. (I most often received results 10-30 minutes before staff would come to talk to me about them.) All my MRIs are saved within the app and all of my NYU Langone doctors have the ability to access each others’ notes and my treatment plan. I was able to quickly schedule a follow up appointment with a specialist who will have every bit of information available to him when I meet him in two weeks. Can’t complain about this app at all!.Version: 2.8.1
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