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Circuit Route Planner App Complaints & User Negative Comments 2024
Circuit Route Planner app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Circuit Route Planner? Can you share your negative thoughts about circuit route planner?
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Circuit Route Planner for Negative User Reviews
✓ Trial worked well.Trial worked well with an easy to use interface. Was nice because I could see the name of my stops as they appeared in maps and not just an address. This was changed, and as soon as my trial expired my saved routes would delete themselves almost weekly. I couldn’t login via phone email or google account as the login services are constantly down. I also couldn’t get the app to recognize my subscription on multiple devices. Team replied quickly to my issue once and then took weeks to get back to the original question. App probably works great if you work 1 day out of the month as a delivery guy, but lacks consistency a full time job requires..Version: 1.33.3
✓ Don’t like new updateThe new update is not good, I have to push more buttons now. How do I get version 3.1.0 back?.Version: 3.1.2
✓ Great Route Planner, Drains Battery too muchI deliver for one of the major shipping companies, this app has made my job so much easier to do and I couldn’t do it without it. The problem I’ve been having is constant battery drainage I have when using it with google maps. I’ll have about 80% leaving the building and about 2 hours in, I’m already at 20% battery life. There’s also a glitch where when you click delivered, it will show completed for one second and then re appear on your list again which is annoying to deal with when I’m trying to deliver in a rush. The couple of seconds that it wastes throughout my day having to re click delivered adds up and it has been bugging me for months. Pls fix.Version: 3.0.6
✓ Works wellIt works well but I canceled the subscription in app and still got charged this month when I no longer use it. Very disappointing.Version: 2.3.7
✓ Why disregard the re-optimize feature?!I’ve used this app for the past 5 months and I’ve loved it, but since this new update I’ve received over night I can no longer re -optimize my route freely (like before the update using the three little dots in the top right hand corner) after I enter my route in and it does its initial optimization I don’t understand the logic behind this because in now I have to literally edit my route - delete one of my stops - and add the same stop back just to get the re-optimize function to pop up and for this headache I’m considering canceling my membership and give this app the 3 star treatment I really don’t understand why the feature has been removed unless it’s just hidden either or it has made my job more frustrating due to this since I run 200 stops a day pls fix this or I’ll just find another app to use my money on.Version: 2.3.4
✓ Not Worth the MoneyI used this app for almost two years for my delivery driving 5 days per week. I would have upwards of 250 deliveries per month. This app has seen many updates and changes, most for the better, and that’s why I’m giving it any credit, really. As for the app itself, I’m sad to say I no longer can pay $6 per month to make my deliveries. They are now charging $11 for the same service that a different app will get you with a cap of 200 stops. Very disappointed and upset because I liked how quick the interface works, even though with many options it simply doesn’t. For example, gas savings calculations, finding fastest routes, end stop Arrival time (I always beat it anywhere between an hour or 30 minutes before it said I would finish), and once in a while incorrect addresses (when I tap on a Southeast location, it’ll put down southwest and refuses to put the southeast no matter what I try). Overall it was great while it lasted but I’m not going to pay an EXTRA $5 per month for an already overpriced system without unlimited stops....Version: 1.30.3
✓ Shrink problemI don’t know, but it’s Start shrinking(zoom in and out itself) when we complete a stop.. please need to re-solve cause it took too much time. Please fix this...Version: 3.2.3
✓ Do not subscribe!This company tried taking money from me after I tried for a week to unsubscribe it doesn’t do what it says I download for my sons paper round and it had us driving all over the place! .... still trying to unsubscribe have spoken with my phone company and now need to go in to their shop tomorrow to get it disconnected so they can no longer take money from me!! Total scam ... you may as well use google maps!.Version: 2.0.4
✓ App constantly changesStop changing the way the display looks it was fine the last few months, if you keep changing it you will have a higher chance that people won’t like it, me included. We also get used to it then you change it so please revert it back to what it was last week..Version: 3.5.3
✓ Straight to the quirks1) I am noticing the app is eliminating addresses. >i had 100 pkgs typed in. At the end of my route I had 20 pkgs left but the route was "complete". I had to manually type them back in. This leads to 2) Inefficiency. >once loaded back in I had to re-drive areas that I had already been in which caused me to incur higher gas and mileage costs. As well as end my day HOURS late. 3) Even with the addresses that are calculated, they are not optimized in the highest efficiency. > I literally passed by streets that were on my route because circuit's destination was placed else where. I tested circuit to see if its algorithm was smarter or more efficient than my common sense. It wasn't. It made no sense to be driving in circles, skipping, then coming back to, then skipping more.... it was zig zag landing which again leads back to point #2. I was recently charged after the free trial. I am out of state, working with a transportation company. When I make business investments into ANYTHING I want to hold it accountable if it's gonna take my money. And you should too. Between the cost of the app and the loss of money incurred by this app's inefficiency, I've already unsubscribed. But if your work is not important this app is decent. I like the layout, how quickly you can upload data, and when its working right how quickly and seemlessly you can follow its mapping protocols..Version: 2.5.8
✓ Would give 0 stars if I couldLet’s you put in all the addresses only to ask for $30 a month, waste of my time I want my times back.Version: 3.1.5
✓ Excellent but subscription too$$$I love this APP it is great. However I often have 10+ stops but I only deliver one day a week, so it is too expensive at $25/month to upgrade..Version: 3.3.6
✓ Can’t edit routeOnce you start a route you can’t edit it, you have to clear the whole route and start from scratch, super frustrating. Sometimes throughout the day I’ll get another order in and I have to be able to add a new stop and manually move stops around, instead of just tapping optimize and using whatever route it gives you. Add the option to manually edit the order after you start a route and this app would be great..Version: 3.6.1
✓ App is now brokenSince you last update you have broken the app! Please send me a refund for tho month It gets stuck at creating route. Restarted phone and rinistalled the app still not working!!.Version: 3.0.6
✓ Works pretty wellSometimes plots addresses incorrectly but mostly good..Version: 3.10.1
✓ Oh the PossibilitiesReally Great concept but very hit and miss results. Routes me past drop offs I need to do only to come back (with no obvious logic). If you add stops along the way it isn’t clear how many times you should re-optimise. Reoptimising has caused me big headaches, but I am new to couriering . Links with Google maps have stopped working so I use wayz. I have found it a bit if a help not the fix all I’d hoped for..Version: 2.3.2
✓ Great Planning rubbish sat navBeen using it for 6 weeks now. It puts the destinations in perfect order every time. However the drawback is it uses google maps which time and time again don’t find the correct destination or they pin point a destination in a parallel street which happens to be the wrong street. It had me going up and down the motorway as I my destination was a street next to the motorway. Please link up with a better navigation tool as Google nav is poor..Version: 2.4.7
✓ Please roll backYour recent update of forcing drivers to use zoomed in maps is useless. I have many seasonal roads on my route and have to deviate from the circuit route. With the zoomed in maps, I now miss deliveries since I can no longer see the big picture without having to take additional steps of going back and forth to the main map. Additional, the stop number is not as easy to see and notes I’ve added just blend in with the other text. This update caused me to spend more time messing with the app than delivering..Version: 3.1.2
✓ Good App But To ExpensiveI think this app is brilliant its ideal for what I need it for. However the cost is way to expensive especially when there are other options. I think a reduction in the price to a more realistic amount would make this app more viable for smaller businesses. The price per month for this app puts it on the level of professional programs, shame..Version: 1.33.13
✓ Best app Before its last updateThis app used to work very well but since they removed the "INSERT" everything became a disaster, now it is automatic and if you want to put a note to your stop and you move it a little to the right or left, it takes any other direction the camera can reach and you have to waste time backtracking to find the stop you were at and be able to put the note you wanted before scanning another stop, long story short you waste a lot of time trying to delete all the directions you capture by mistake, it's a shame because I loved this app..Version: 3.5.7
✓ You will not get what you pay for!I used Circuit as an experiment. The route never optimized the same way twice. The directions are in another app, so you have to stop and wait before being able to move on. Now the money. I forgot to cancel the trial (totally on me). I emailed the company hoping to get back at least a portion of my $120 (two extra drivers - the multiple drivers feature is junk). The representative said the first step was to cancel my subscription and he’d forward my refund request. When you cancel, you give up your leftover time. Now I’m out $120 and can’t access for this month. I literally canceled it within 5 minutes. Either refund or let the time finish. Doing both is shady and unfair..Version: 2.6.14
✓ Free only for 7 daysIt’s a nightmare to cancel it.Version: 2.1.7
✓ Money grabbing appI’m a courier driver and been with circuit for a lot of years and had few issues. Recently though circuit has been taking double payments each month by forcing me to resubscribe each month even though I have a subscription in place, you can’t restore the purchase as the app won’t let you get that far, circuits attitude is tough luck and said they don’t have a refund mechanism in place. I’ve now asked my drivers to put roadwarrior on trial at half the cost of circuit..Version: 2.6.1
✓ Don’t have time for thisFirst time the stupid ap worked all the way through without giving wrong directions.Version: 3.0.8
✓ PoorFor the price you would think this would be a good app as it is very expensive half of the house names don’t come up and also when you are in a local area it will suggest a road with a similar name 500 miles away. Also for example if it says I am going to finish at 1530 o’clock even if there is no traffic and I am very quick at every stop it will stillAdd-on around Two hours during the route for no reason the software is poor at judging how long the route will take and the price isn’t even worth £5 a month.Version: 2.4.17
✓ Poor performanceThey don’t reply to you and unless it’s good feedback the nickname is taken - joke.Version: 2.0.4
✓ There are several bugs in this app that need to be addressedThe ability to scan text is great but when it scans the wrong road in the wrong town and you don’t notice it that kind of screws your route up. Yes, you can adjust it and then re-optimize but I shouldn’t have to do that. I’ve also had it when I’ve changed the address that it scanned incorrectly that it still tried to take me to the original address. I also don’t like the fact that you have to close out the map in order to go back to your list, I wish there was a button on the map that would take you back-and-forth instead of closing out the map and then have to open the app back up. That’s a headache. I’m probably gonna cancel my subscription just because of those two issues..Version: 3.9.1
✓ DisappointingHad this for year paid monthly subscription, was perfect for what I needed... however suddenly stopped working and allowing me to do routes insisting I upgrade, after several messages to help team the only suggestion was to upgrade my subscription to get it to work again? Which meant paying more per month for what?.. I was paying monthly and I wasn’t getting the 200 stops.. absolutely appalled the only option was to pay more, total con to get you to upgrade. Sadly they have lost a customer!.Version: 1.33.5
✓ Optimization is absolute trashI don’t want to sound too angry here.. this app absolutely made me not make my deadlines. On part of my route, there is one main highway with multiple business-lots on either side. I honestly can’t event explain it correctly here, but I swear it was TRYING to make it more difficult for me to make my deliveries. The whole time, it was having me finish 3-4 drop offs on one side of the highway, cross the highway, finish 3-4 more drop offs on the other side, cross the highway again, do 3-4 more drop offs, cross again, etc… it was infuriating and thats not even the half of it. I wanted to trust the app and do what it told me to do since it was my first time using a route optimization app but NEVER AGAIN!.Version: 3.4.4
✓ Application error and bad customer serviceApplication is been acting weird from past couple of days. Doesn’t take more than 10stops to optimise (I am already subscribing). If added more then doesn’t optimise !!!! Requested for help and got reply after 24hrs, replied to it within 2min May be I should wait for another 24hrs to get any reply?!!!!.Version: 2.5.9
✓ Almost had itI’m an inner city courier and besides not being able to drag and drop stops freely on your routes, it WAS perfect, the app was easy to navigate and straight forward, it had almost no regular bugs and was overall great, then maybe a little less then a month ago the app changed and not only is the new lay out not as good, there is multiple bugs that screw with my day to day driving, it doesn't reroute properly anymore, there is always drops labelled as “+” that even if i specify to make first on the run it just won’t do it. Being that this app costs $30 a month which is already $10 more than the last one i used, on top of the glitches and not being able to drag and drop, i’ll be moving to a new app come the end of this billing cycle..Version: 3.1.3
✓ FeedbackPlease add option to set the app to send Address to Navigation apps instead of GPS coordinates. Because Circuit send GPS coordinates to the Navigation app (e.g Google maps, Apple maps) so sometime the navigation app shows the wrong and/or much further direction, especially if the destination is a house in a big complex or a building in a corner next to a motorway..Version: 1.24.0
✓ Why am I paying $20 a month for a routing app that doesn’t work?If you’re going to force people to pay $20 to use an effective google maps routing add-on, you shouldn’t use google maps and it’s incredibly incorrect plot points and directions. Please stop having me turn left on roads that I’m not allowed or able to turn left on. Please stop having me go 4-10 minutes out of my way to TURN AROUND when I could just TURN AROUND ON THE STREET I’M ON. Please stop bringing me to destinations that don’t even exist. If you’re going to continue having these massive flaws in the extremely simplistic function of ROUTING then you should not be charging the insane price of $20 a month. Why would I pay a monthly fee for something that does not work?.Version: 3.4.3
✓ Good but far from PerfectUse this a couple of times a week but to truly optimise the route some manual work is required and that is not easy. Also does NOT allow for Live traffic updates so the times can blow out. Given it links to Google Maps I don’t see how it couldn’t be amended to allow for Live traffic when Route is started?.Version: 3.10.10
✓ Optimizing is garbageI deliver for FedEx and I tried this today because the terminal I work out of doesn’t upload to GroundCloud or road warrior. It was great for typing in addresses because it brought up the correct addresses with minimal input. But when I was doing the route it had me jumping back and forth. I was stopped at a stop and I had a stop next door but it kept sending me to another development first. When I hit re optimize it sent me to another stop and placed the stop next door further down the list to come back there when I was next door already. So this defeated the whole purpose of using the app. I might as well used the FedEx scanner’s gps which all FedEx drivers know is useless. Back to testing other route planning apps..Version: 2.4.0
✓ DisappointingOn second use, estimated first delivery over an hour in the past, and deleting and redoing list made no difference Then after a drop could not be completed, and we were half way to the next stop which was 20 minutes away followed by a stop an hour away in that same direction, it wanted us to do the 20 minutes drop, go back to the ‘missed’ delivery and then double back to the 1hr away stop, then return back again to the main route. NOT what I call optimised.Version: 2.3.7
✓ Not user friendlyThis “app” is basically google maps. Don’t recommend if your looking for a route planning tool. This is not it..Version: 3.0.5
✓ Too expensiveUseful and does the job but overall not worth it.Version: 3.10.14
✓ Too expensive for subscription- going to use Road WarriorToo expensive for subscription- going to use Road Warrior.Version: 2.0.2
✓ View of the adressWith the new update, I have to open the address to be able to start the journey! I prefer the old one where we could have an overview and continue our addresses by sliding from left to right or by clicking on the navigate icon at the bottom of the screen on the right while having an overview on the course.Version: 3.5.0
✓ Pretty good optimiserI’m a driver for Fed Ex and overall my experience with using circuit has been good. I feel it truly helped me get to know my two routes that I do and makes a route that actually makes sense and allows me to be more efficient. My only two issues I have are the following: 1. Has days where it takes forever to enter stops - I feel this isn’t entirely on the app and might be a network issue, but I have days where it takes a few seconds to load a stop and days where I had trouble getting 1 stop entered (3-5 min to load). I would have to move around my truck until the signal was able to help load the stop I was looking for. I’ve used other apps with the same type of network and had 0 issues loading stops. 2. Reoptimising the route sometimes messes up the flow - I can remember there were a few times where I had to repotimise my route and it had me leave a neighbourhood where I was delivering to go and do two stops and then had me come back. In that situation you just have to outsmart the app when it does that. Overall I say the app is worth using if you’re a delivery driver because it will cut down time on your route along with a good pace you put into it..Version: 2.6.3
✓ Need to fix the timingThis app would work perfectly if the times were correct. Every time I start a new route, for some reason it begins at 15:39, even though I’ve selected 8:00 to start… Other than that, I find it incredibly useful..Version: 2.6.7
✓ Changes to circuitWithout warning or new instructions you changed the ap. it’s worse than before. No option to complete after entering stops now. Found by accident if you press “x” twice it allows you to sort. Not a good change marks out of 10 from a paying customer - 5. Nearly dumped you..Version: 2.3.2
✓ Good but needs improvementCan definitely route calculate but to earn 5 stars would need to be compatible with Apple car play and also be able to adjust from one stop to the next instead of having to mark each one off then start another in the app..Version: 3.5.0
✓ ExpensiveCostly.Version: 3.7.0
🙂 Circuit Route Planner Positive Reviews
Circuit Route Planner works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Circuit Route Planner.
⛔ Circuit Route Planner Problems
