Adobe Scan: PDF & OCR Scanner App Negative ReviewsAdobe Inc.

Adobe Scan: PDF & OCR Scanner Negative Reviews

4.8
4.87603 star

Total 40 Negative Reviews

Adobe Scan: PDF & OCR Scanner App Complaints & User Negative Comments 2024

Adobe Scan: PDF & OCR Scanner app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Adobe Scan: PDF & OCR Scanner? Can you share your negative thoughts about adobe scan: pdf & ocr scanner?

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Adobe Scan: PDF & OCR Scanner for Negative User Reviews

Close.Brilliant scanning app, this manages to grab the page you need most of the time. Some blurry images, some errors in page recognition and the OCR isn’t flawless, but I’ve captured thousands of pages of manuscript material with this and it’s a godsend to my research. Please, please, please add a feature to delete LOCAL data, though. Recent scans are saved locally, even after uploading to Document Cloud - and deleting from within the scan app also deleted the Cloud file. ‘Old’ files do seem to be removed locally eventually, but without any instruction or clear reason - really limiting the usefulness of the app for prolonged scanning missions..Version: 18.07.31

Weird shrinking glitchWhen I make my PDFs they look good and when i save them and open them in the Adobe Reader App they for some reason Shrink. It is Quite Irritating. Please Fix it. Thank You.Version: 20.03.16

Very frustratingThis app infuriates me more often than not. When it works well, it's great... but it rarely works well. I constantly have issues uploading documents, the app constantly makes copies of each scan that I do manage to upload (which forces me to have to manually delete the double, triple or quadruple copies) or it completely locks my scans and says that they've been modified outside of the app and can therefore no longer be accessed which requires me to have to redo my handwritten paperwork to try again. I pay for this service out of my own pocket. It's neccessary for my line of work. It makes me wonder why I bother spending a cent when I can't even access the documents that I NEED access to whenever required. Any requests for help that I put in are either ignored or I'm basically told to fix it myself. I'm ready to find another app and just start keeping hard copies of all the files I uploaded using this app. It's an absolute crock. I started using this app purely because I was frustrated with CamScanner but their issues were nowhere near as bad as this one. I think I'm about to go back. If you're reading this review and wondering whether or not to get the app, learn from me and DO NOT USE THIS APP..Version: 21.02.23

PDF document scannerIt’s the first time I have used this app and so far I have found it useful and helpful ...I learnt to scan documents and create them as PDF ‘S.. I will need to find the scanned documents in adobe cloud.. I’m about to note each of my documents (names)labels so I can see the document I need when I need it, rather than searching through or around for the info.. great app so far thumbs up...👍🏼👍🏼.Version: 18.12.11

Bloated with bugs and self-promotionThe app gets buggier and buggier with every update. I'm staring to wonder if Adobe software engineers put anymore work into this or they just update it constantly. There are barely any newer features than the version 6 months ago, but the app is crowded with ads and promotions. First it resets my setting of "sending usage data", I had this toggled off, and it's automatically switched on again after the update. The settings menu is plastered with ads to subscribe to Adobe services. I can no longer tap the top of the screen to jump back to the top. Scrolling between pages while editing a pdf is buggy, laggy and broken like never before. I can no longer select images from specific albums when choosing the photos option. That's all within 5 minutes of use after updating the app. I don't see any reason to give this app more than a 1 star, every feature or functionality is worse than any version has been in the past..Version: 22.08.31

Bit of a scam…I tried the free trail period - then cancelled my subscription before the trail period ended as it didn’t fit my purpose. I see that I have been charged a monthly subscription even though it is showing as a cancelled subscription in Apple subscriptions. Can’t find anyway to contact, and the online support forum is filled with other complaints of exactly the same nature. Not good at all - wouldn’t touch this with a barge pole. Be warned!.Version: 21.10.26

Good, but aggravating!I’ve been using this app for over a year, and though features have been added, the use of the app has become more and more frustrating. I use an IPhone XS, so not an old model, but when I’m cropping scanned pages, it has a delay between where I’ve cropped to and my finger lifting off the screen, so it’s never quite where I’ve dragged the edges to. In addition, when I choose to share a copy of the document I have to do this action twice, because the first time it always just sits on an endless ‘waiting’ message at the upload stage, but always works fine the second time. Otherwise, a great app..Version: 20.03.16

You will need an accountI just want to scan easy and fast . This thing require to cloud your stuff with them. No way..Version: 20.01.07

Needs Greek OCR Support, but otherwise great app!Once this app supports Greek as one of its recognized OCR languages, I will happily upgrade this review to 5 stars. Love the way this app gives you the ability to crop uneven diagonal edges of the paper to make it straighten itself out. (That feature is wonderful) One big issue the scan feature currently has though is that it often erroneously auto-crops just parts of the page. (For example, it will often erroneously treat either a fold-line of the paper you're scanning or a spreadsheet gridline section as though it was the exterior borders of the whole page, so many times won't capture the whole page in front of you (even though the camera can clearly see the whole document on the screen). So this app could also do with a way for the user to set where the scannable area starts and finishes (pre-scan), so that we can correct what the app thinks is the whole document whenever it recognizes the wrong sections as the edges of the paper. Otherwise, this is a great app though! (Definitely the best scanner app for a smartphone I have ever used), so once the above two points have been fixed, I will gladly upgrade my review to the 5 stars it otherwise deserves! Great work adobe!.Version: 17.07.26

Actual scanning is great but bugs remainI couldn’t get any scans to save when I first installed this despite closing the app, reauthing—all sorts of stuff. Now, weeks later, it works fine. Maybe it needed a phone restart? Who knows. The other major bug is that it appears to not have a notion of folder hierarchy in Google Drive beyond one level. Hard to say if this is Adobe’s fault or Apple’s, because Drive integration appears to only be available via the iOS “share” menu. It’d be nice to have new docs sent to a preferred cloud provider automatically rather than just Adobe’s—the share workflow is clunky—but perhaps this is best filed under “don’t hate the player, hate the game”. Otherwise this app does a nice job of border detection, OCRing and sane defaults for leveling colors etc. No watermarks in the free edition! And the upsells seem to be for other adobe apps, not for features. In this respect it compares favorably to CamScanner (though the capture process is perhaps a bit slower)..Version: 19.11.12

They claim it’s a bugThe annoying auto text that fills for advertising makes the app highly useable except for the odd time. Anyone that wishes to use this daily has to delete the text. They claim it’s a bug but your most basic code could change this in 5 minutes…. It’s intentional… another adobe product gone to crap. The “bug” has lingered for months through multiple updates. Most companies have moved away from adobe and I see why.Version: 23.10.17

Great app but…The app is great but since they have added the auto text to all outgoing emails when sending a file from the app it has gotten annoying to delete the text every time. This needs removed immediately!.Version: 23.09.12

Why do I need an account?Oh look, yet another app that forces you to give away your personal info for seemingly no good reason..Version: 21.03.23

Absolutely their own productCumbersome to work with outside of the adobe world. Scanning then trying to save or email is a bit of work. Certainly not intuitive or simple unless I guess you have worked for years in adobe products..Version: 20.05.28

Interface misleadingI originally gave this a 1 star rating believing adobe was doing their usual ‘everything for a subscription’ creating a photo to PDF app that did not export PDFs but instead forced one to use their online services or purchase a subscription I was wrong it is able to save pdf via sharing. So 3 stars for somewhat misleading interface and also scans were wonky. If one were really paying $16/mnth I would want it to crop documents in a manner that corrects mild perspective distortion automatically..Version: 21.10.26

Adobe Scan reviewToo soon to tell. The program keeps shutting down while scanning. I don’t yet know if the OCR function works, nor have I had time to figure out how to turn off auto scan. I’ll have a better idea once I’ve had a chance to use this app for more than 10 min or have just scanned only 5 pages. I would have waited to comment except an annoying pop-up showed up on the screen asking me to review the app right in the middle of when I was trying to save a pdf, so if my document wasn’t saved, I’ll feel even more annoyed than I was with this app only 10 mins ago. If I may make a suggestion it would be to please wait a little while longer to ask for a review and figure out a way to do it during a moment when there isn’t any scanning saving activity going on. Most people don’t want to stop and review an app when they’re in the middle of using it, especially apps that replace often used office machinery and tasky work like activities. Thx..Version: 18.09.18

Horrible, Unreliable, Almost cost me 40% my finalNow let me start by saying I used to love this app, it was perfect, I never paid for it but it worked fine every so often for a quick scan and submission and that’s all I needed it for, now I have no idea why but recently all my previous scans were deleted and it just wouldn’t let me do a scan, I had a submission due in about 25 mins (plenty of time) but it just didn’t work, every time I tried to scan it said (scan failed) 5 minutes to go I gave up and just took photos with my iPhone, managed to get the assignment submitted with 1 min to spare but the point is, is that it failed me greatly when I needed to use it, now even if I was planning on buying the full version, this has entirely put me off and I think I will invest in a different app (and so should you) because problems like these are far too dangerous to have coming up, it was a large percentage of the course I would have lost and I think that’s a ridiculous thing to happen with an app that’s just taking photos and changing the contrast, granted I am fairly annoyed hence the 1 star but still, I suggest getting 1 or 2 other scanning apps just in case..Version: 23.09.12

Doesn’t tell you that you can’t save locally until after you scan a whole documentI’m not signing up for creative cloud to scan a pdf from my phone. It’s framed as “you’re out of free storage space” which shouldn’t matter if I don’t want to upload to Adobe’s document cloud service. Then it just deletes it off your phone because we live in hell..Version: 20.02.11

Poor qualityPoor quality, did not capture signatures etc The nickname feature is rigged so you cannot leave a bad review.Version: 23.09.12

Vers of May20 borked. 8-10 seconds to scan. SLOWWWWOld version worked snappily and efficiently, finding the white paper against a black Matt surface (good tip for all phone scanners) and I could burn through big stacks of tasks in a short time. New version: which MORON made this update? We went from under 5 seconds a scan to 8-10 seconds a scan! Application takes its sweet time figuring out “ohhh we have some paper here lemme see... uhh... I’ll just piss around putting some blue circles on the corners. Jiggle them around slowly for a while, and then finally, after a few more seconds....8,9,10 SNAP!” Unbelievable. 100% free scan apps are better than this hot garbage. And before you ask devs, this is on an iPhone 6, and don’t give me that “older phone” bullshiff, plenty other devs make scanner apps that work faster and better than yours on even my older iPhone C and 5s! Then again a company as big as Adobe, who could never get flash player right, is it all that surprising they can totally mess up a perfectly well functioning application by fiddling with it? Reminds me of Microsoft. They can never leave things alone..Version: 20.03.16

Superior performance and scanning technologyOne of the highest quality scanners available for researchers and students. Convenient to scan multiple pages to one document as well as post scanning edit functions. On the downside arranging documents into folders can be fiddly. So far it is best to open in a web browser rather than the app to perform this chore. I assume the paid version can solve this issue. It is also easy to lose documents. There is no back up, so be careful. Somehow I accidentally deleted contents of my document but an empty file still exists. Still no idea how this happened. There is no ability to retrieve earlier versions (unlike other software)..Version: 23.06.06

Annoyingly STUPIDWhat a complete waste of time and effort. You MUST save to cloud. You MUST share all apps activity with Adobe. You can not just scan and send the scanned document. You MUST upload to their cloud. You then can only assign others to view, edit. What a completely stupid app. Just use your included iPhone note pad, click camera, click scan document and done. You can then send via text, email or save. Too easy. This Adobe process is a complete waste of time and effort..Version: 22.04.19

Camera roll upload auto cropI’ve seen numerous complaints online that have not been fixed. They ask for an option to stop the autocrop for all pages. You see this as a problem with scanning and you rightly fixed it by allowing to turn off auto crop when you’re scanning a document with the camera. THE PROBLEM THAT NEEDS TO BE ADDRESSED IS WHEN YOU ARE MAKING A PDF WITH PICTURES ALREADY ON YOUR CAMERA ROLL…. My case specifically: My current online classes do not allow me to save the lecture slides as a PDF. I solve this problem by saving each individual slide as a photo on my camera roll on my iPad. Then after I’ve selected all my photos it gives me a review of each of the slides individually and they’re all cropped out of wack. And for each individual slide, some being more than 200 pages long, I have to click the crop button and then click on crop and then click save so it saves that one slide. There is no way I’m doing that for 200 slides. PLEASE FIX THIS. I have seen complaints on your website that date back to 2019. This is pathetic in my eyes concerning your customer support department….Version: 21.06.15

Document sizeWorks great with a two exceptions: 1. When cropping/setting corners, I can set the crop corner perfectly but as soon as I release my finger the corner shifts and I have to redo it. It takes several attempts to get it where I want it. iPhone 8. It’s almost like I need a stylus to use this app. 2. There’s no option for setting the finished document size. So I can “scan” multiple pages of an 8.5”x11” document and crop nearly perfectly, but each page will end up different sizes entirely (often times much smaller than Letter size). This is frustrating when printing. The best print from PDF setting is Actual Size (Fit to Page is garbage), but if anyone prints actual size the document will print much smaller than original size and each page will be a different size. Basically, the result is an unprofessional PDF..Version: 20.03.16

Poor since updateUsed to be good. Whilst the last update did significantly improved its ability to define the edge of a scan, it also riddled it with bugs. App frequently freezes and requires exit / restart. Keyboard disappears when sharing to email so can’t write a message or enter email addresses. Stretches scans when adding copy to email. Also attaches completely different scans to email despite you never leaving the current scan..Version: 20.08.11

It used to work for me…I had this app on my old iPhone 7 Plus and it worked fine. It saved my files to my phone and I was able to submit them to teams easily, however ever since I’ve gotten an iPhone 13 it doesn’t work. Nothing saved to my files, and so I tried to change my preferences and “allow adobe scan to” on settings so that I could store the files on my phone - but the option just isn’t there. It has permission to use my camera and camera roll but there is NO OPTION allowing me to store the files. This is quite inconvenient as I have to get my old phone to submit files, and even that’s not flawless (ie certain files don’t show up). Can you try to fix this issue of files just not appearing on the cloud?.Version: 21.10.26

Not freeYou can’t scan for free. It automatically uploads each scan to the cloud, but then tells you that you reached your cloud upload limit and that you should upgrade. The problem is that every feature requires a connection to the upload file but since you can’t upload for free, this app this unusable unless you pay 14$/month for its premium features. Will be downloading another app..Version: 22.09.20

Forced advertising drops 2 starsAs a long term Adobe DC professional user I have historically fought off the suggestions that I save money by using one of the free alternatives. I did this because the Scan app was so superior. It is now severely reduced in usability because of the need to remove the clumsy advertising which is introduced to any email sending a scan. This has to be deleted manually every time as it is out of place in professional communications. Give us a setting to remove it please or you will lose paying users..Version: 23.12.07

ExpensiveExpensive.Version: 23.11.14

Lost half my documents out if nowhereThey say they have your data on the cloud but thats clearly not the case. Half of my most recent documents have vanished. Im devastated and never trusting this app again. Will never recommend to anyone.Version: 23.11.14

Randomly shuts down and loses scansIt’s happened so many times to me by now…I’ll be in the middle of editing the scans and the app just shuts down and when I reopen it, it’ll lose any progress I’ve made with editing. It’s extremely frustrating, please fix this nonsense.Version: 22.08.31

Starting to get problemsThis app was great until about a week ago. I like it because I can clean up smudges etc before uploading to cloud, but recently this feature hasn’t been great. The file looks fine when I finish cleaning but then I go to save it and there are white patches as if the eraser has either cleared a larger area than it was showing as I did it or like the eraser has been dragged across randomly. It means that portions of text are getting obscured and it’s no annoying because I have to revert back to original to start again- which means any other changes (I.e cropping etc) are also lost. It has wasted so much time re-doing it. Please look into fixing this ASAP as the clean-up is my main reason for choosing this app!.Version: 20.03.16

Confused AppI have used this app so many times, it is a great app, no complaints there, but it sucks that for some reason, it cannot seem to remember my login, and I have to sign in every single time using it, which is a big pain. If there was someway that they could fix this, that would be greatly appreciated..Version: 23.11.14

Seems you can’t save locally only to cloudThe app itself seems very good and I have no problem with the quality or functionality EXCEPT for the fact that you are forced to save to adobe cloud and then all you can get is links to your documents. if that works for you great, but I want the actual PDF file so I can copy it, save it to flash stick and access it off-line. Not everyone wants private stuff in the cloud. For this reason - I’m out !! Sadly I’m uninstalling and using something that allows me to do this..Version: 20.01.07

Constantly CrashesThis app is great...when it works. However you simply cannot get anything done when it CONSTANTLY CRASHES. I’ll be halfway through a scan when it’ll crash with no warning. It becomes impossible to get anything done. Another irritating flaw is when you save scans as jpegs, if you wish to reinstate them into a file they no longer hold the cropped amendments you made and return to the original which is incredibly time consuming if you have a large number of pages to then re-crop/rotate. If you only have a few pages to scan I would recommend, otherwise don’t bother - it’ll keep crashing and cause you a headache!.Version: 20.08.11

Painful to useApp is not very user friendly, and quality is not always that great. Limited options to scan such as ‘whiteboard’/‘document’ etc but no picture option meaning results of ID scans and the like are all washed out as it’s trying to concentrate too much on the text recognition. As well as this it wants you to sign in with Google or Facebook which is just another way to harvest personal data for them to sell on, or store on a database that could be hacked, under the guise of ‘improving customer experience’. Why not just be able to have an app that scans without the need to link Google accounts and/or Facebook accounts etc??.Version: 22.01.25

Lost filesI have pictures I’ve taken in my adobe scan. I don’t often use this app but I was taken aback because my files are now gone. I don’t have any back ups because after I scan I print it out immediately and just leave it in my app thinking it will stay there. Can someone help me with my concern , please? Thank you!.Version: 23.11.14

A step backwardsWith the old Adobe scan, I could choose the area to be scanned. Now your so-called upgrade keeps on wanting to decide for itself what area should be scanned and always gets it wrong. I tried it once before. It did not work. I then deleted it and went back to your old program. No problems. Now it won't give me the option to scan and has forced me to load the new one again. Same problem still exists. I want the whole page. It will only select part of it. I'll now be looking for another product that gives me what I need..Version: 18.02.20

Need to be able to choose where to saveThe OCR feature on this is great, but for me even as an Adobe subscriber, I find this app unworkable. Firstly it auto saves in Adobe which is not where I want to store anything and then it’s a right faff to upload it where I want (in my case OneDrive). Secondly scanning is sometimes not that easy, although you can turn off the auto-capture it does not always highlight the whole document. But even with auto-capture off, it’s not easy to quickly adjust the frame to capture what you want. Big shame!.Version: 18.07.31

Privacy problems.I tried to submit a privacy question. After I had already successfully logged into my Adobe account , I had to correctly solve a captcha,Provide my email address and name again, probably verify my address, submit my question and then solve a second captcha correctly. Asked: I am wondering about your privacy policy as a relates to documents scanned with Adobe Scan - your iOS mobile pdf scanning app. I’ve been looking through your policies to try and find a clear statement that you’re not going to look at or share of my scanned documents unless required by law. And that that applies whether I’m in the US or UK at the time. can you make such a statement? Can you please make it easier to find if you’ve made such a statement? And refer me too it/them? I have opted out of the machine learning part but that doesn’t address my question really. Also it’s pretty low to make it so hard to submit questions like this! I’m already logged in and I have to give you all my information all over again and validate my email address? Do you think that’s respectful? I’m trying to decide between using your product and camscanner or neither. and when you reply please include this question in your reply. OK? And can you answer the same questions for Adobe acrobat reader PDF maker iOS app?I hope they respond and I’ll update this if they do!.Version: 21.05.11


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