Lime - #RideGreen Negative Reviews

Lime - #RideGreen App Complaints & User Negative Comments 2024

Lime - #RideGreen app received 167 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lime - #RideGreen? Can you share your negative thoughts about lime - #ridegreen?

Lime - #RideGreen for Negative User Reviews

✓ Yes and no but over all it’s a no.I really love this idea of this product, but it is so insanely over priced, from personal experience you can ride for under 2 miles and pay more than you would to Uber 15 miles... so unless you are using lime for the experience then cost effectively there are cheaper ways to travel home without a dui or safely and efficiently without a car. (Also I would like to say on multiple occasions the app has given the impression that scooters were over half way charged, then once activated they wouldn’t work and I have yet to be refunded the amount regardless of me filing a complaint both times and them stating they would reimburse me the money the for the second time, either way I’m still waiting for my reimbursement from one occasion let alone the second that they stated they would. The app also states in the App Store that it costs $1 to activate a scooter which is a blatant lie because it was $1:50 when I first downloaded the app and has raised once again) over all I would say this is a money hungry business looking to take as much money from customers as possible until they are irrelevant and no one uses said product anymore, which is sad because it seems like such a great idea if lime could only manage to care about it customers as much as the money it makes. This company makes me wish there was a 0 stars review. :/.Gchrome@5Version: 2.51.0

✓ LimePod is TrashThis is for LimePod usage. Firstly, I had trouble signing up. I got an error push notification from Lime saying they needed more information from me to process the application. I clicked it and...got taken back to the app with no other information and no way to find more information. Your app needs more explicit error messaging. I happen to know what the error is because my girlfriend also went through this rigamarole, but if she hadn’t, I wouldn’t know what my next steps were. That’s a bottleneck where you could be losing customers. I also happen to know other problems she has (with pausing rides, seeing cars marked as “available” on the app and then getting to them and them not being available because of problems with gas or with the cars themselves, locking and unlocking and the capabilities that the support team is allowed to perform) which is why I’m giving two stars. The extra star is because once the cars are rented, they’re usable..ReviewMindedVersion: 2.59.0

✓ Be careful, rate 0 star if possibleI downloaded this app and I saved my credit card. Yesterday I was walking by the scooters locations. I was surprised they charged me 46$ even though I didn't ride any scooter. They just got the money from my account for walking by the scooters location!!!!!!.Noah's 84Version: 3.111.0

✓ Charlotte Nc. Horrible experience after horrible experienceHello all I’ve been a juicer with this company for a few months now and it’s been an absolutely nightmare to say the least. As a juicer (Charger) you go out every night to pickup lime scooters and charge them by or before seven in the morning the next day. Well the games this company play is for instance they drop the pay rates right as you pickup these scooters, customer service is pretty terrible they read off a list so every problem is treated the same weather or not it actually is. Hubs which are drop off location disappeared to the point that no hubs are available any longer leaving you to manually drop each scooter which causes the pay cycle to get completely screwed up and it leaves room for them not to pay you. They will also leave you waiting hours and or days on end for responses to problems that should be fixed immediately. They also send out their operation team to shut down and pick up scooters while the juicers are out, so while looking at the map to harvest ,all you see is big white van and large numbers of available scooters depleting due to operation removing available scooters to harvest. App glitching constantly causing wasted time and wasted money wear and tear on your vehicle. All around a really lousy company to work for..BrooklyncoolVersion: 2.41.0

✓ Need timerThe scooters are really fun to ride but they should have a timer on them showing how long you have been riding for or show much balance you have left in your wallet or at least make a beep when your on your last dollar. For the app, there should be a disable auto top up button, when i was driving them after my money in my wallet finished it just kept taking money out of my bank without my approval. the scooters are awesome though but the pricing is kind of as expensive as taking an uber.GoofeeyswagVersion: 2.21.0

✓ Falls far short of the promiseLime has been brilliant in the past and I loved it in LA & when it first came to London. But… 1) it does not seem to be possible to check the map of where you can park before you ride. Lime have restricted parking locations for ages now - yet that view of the app can only be accessed during a ride. They’re a pretty big tech company - someone must have realised that would be an essential feature and added it to the product roadmap. But years later I’m still asking, where is this feature? 2) I have many suitable parking locations around my home - they’re out of everyone’s way, off the road, off the busy pavement. There’s a big Boris bike parking area here - fine for 30 bicycles but apparently not ok for a Lime scooter or bike. What is the point of Lime if you can’t park even in sensible locations, and have even fewer parking options than boris bikes?.Ollie+unique_identifierVersion: 3.150.0

✓ Almost the same price as an UberRiding in SF I could have taken an Uber for $15 and the scooter cost $13… it took longer, gave me a headache, and was 1000x more dangerous. Other than the convenience of being able to pick one up whenever, there’s little reason to use it. In addition, the pdf receipt feature in the app doesn’t work. Can’t attach whatever file gets downloaded to a gmail for expensing..MrchrispbVersion: 3.133.0

✓ Serious issues with the app / scooterI picked up a scooter from the drop off point and (having activated it) found out It was not able to be started/used as this zone was now not in use. I then was forced to walk the scooter home to drive it 5km to another drop off point as you cannot pause or end the ride otherwise. Oh, and the sidewalk alarm binged the entire way for the drive - so even that sucked. Awful experience. While My “ride” was refunded ($25 of it) this wasted 2 hours of a weekend to drive a scooter around town. Never using again..TappererVersion: 3.14.0

✓ Very poorly designed and dangerousThis is not a well thought out app, particularly got scooters. Automatic restrictions on speed (placed incorrectly) have meant that my bikes engine cut out on Pall Mall, not the best place to have unexpected issues in heavy traffic, particularly when traveling uphill. The scooter restrictions have cost me to miss an appointment, I have spent over 20 minutes trying to dock at 3 different stations which are all marked out and suggested, only for the app to refuse to allow me to dock because 2 - 3 other scooters are in the area. These stations are not close to eachother and I have more had to park 15m walk from where I initially parked. Of course, during all this redirection, Lime are charging you on the meter. I’ve unsubscribe from the app and recommend not relying on this service at all..IndieJVersion: 3.107.0

✓ Good idea, poor executionI used to love using like bikes and used them very often. Recently I’ve had a bunch of issues with the, the app is terribly glitchy and never lets me end my ride and the prices per ride have gone up drastically. There is thousands of bikes “jail broken” into by younger kids who then ruin the bikes and it somehow counts onto the last person who used it so I always get a fine for the bike being placed somewhere else. I don’t know how you go about fixing that but it happens nearly every time I use the bike.(few times a week) The customer support via app is not quick enough nor that useful. I think you’re better off getting a Santander bike because that has more reliability with parking and less issues..A.MalkanVersion: 3.114.0

✓ Do not recommendHalf way through the ride stopped, we missed our restaurant reservation as a result Could’nt even park cause “no ride zone”, as other scooters were flying by us. No mention of this on their app/their quiz before starting the ride. Had to call to cancel the ride, the lady continued to argue with me how we have to pay for our full “ride” (even though we had to walk for 15 min to find designated parking area) as “it was working when started” after 10 min of back and forth, wouldn’t refund, and said have to be on phone for 10 more min to see if it can be refund lol Not a good experience, terrible customer service.Kurdish zeeVersion: 3.72.0

✓ Beware the new scooters!I live in Austin, and I used to love this app. The scooters were convenient and usually within a reasonable distance from me, however, recently I’ve seen new scooters around (I guess a new model) and every time I’ve used one I’ve had a problem. One wouldn’t go above 10 mph, one was jerky (it would accelerate for a second then stop for a few then start again), one stopped working while I was in the middle of an intersection (and I almost got hit by a car because of it), and I just tried to take a ride home and I had to try two scooters (both would not start, so I am currently trying to be refunded) before I found one that worked (and it was the older model). They need to fix the new models or go back to the old ones before someone actually gets hurt. It’s unfortunate because it was very convenient for me, but now I feel like I’ve wasted too much money on scooters that didn’t work, and honestly, I feel unsafe using them. I may have to switch apps or find another way to get around..Mmf2339Version: 2.15.0

✓ Poor communication from the app to the bike leaves me out of pocket on holiday.Flew into Sydney today and thought Lime was an excellent choice to explore the city. Had a few issues with unlocking the bike due to a wheel spoke resting against the wheel lock on the bike. In trying to unlock the bike, there was no indication that this was the case from the app, but after adjusting the rear wheel, the lock opened with no issue. After finishing my journey, I’ve noticed that my account has been charged the correct amount, but also an extra $28 has been withdrawn from my bank account. While I have no issue with preauthorisations, overdrawing a customer’s account without their knowledge due to a technical issue with the bike itself, as well as poor communication from the app to the bike, isn’t really fair. I understand that in pre-adding balance to a Lime account bypasses preauthorisation stage, and this was suggested to me as a solution to the issue, but this wasn’t actually clarified until I had to call support. Nowhere on my ride receipt does the preauthorisations show, and even if the money isn’t lost forever and will return to my account, I’m out of pocket while I’m on holiday, and the reimbursement will not be expected to return to my account until I’m home. I would suggest a clear message to the customer so they’re aware of the preauthorisations, as well as fixing the hardware issue that caused the issue in the first place..Waxed pop:)Version: 2.28.2

✓ Couldn’t end the ride.I wasn’t able to end my ride and had to walk all the way back where the scooter was picked up from. Said there were too many scooters parked at my destination, only you have no way to know how many are currently parked there. Such a waste of time..JajxiajxbsjxanlzmakzoabqVersion: 3.125.1

✓ Unfortunate.Needs a notification for when you go into areas where you cannot park. I had to go all the way back down the hill that the lime helped me get up because the juicers couldn't be bothered going 500m up a hill. Other GPS based apps are more than capable of producing sounds and vibrations once the user reaches a certain area, like Google Maps, and because this one didn't, I'm down an extra few bucks on top of having to walk all the way up the hill at 1am after an extremely long midnight shift. If this is rectified, I will change my review..Lloyd from NZVersion: 2.45.0

✓ Sign Up Via App Needs ImprovementI haven’t tried riding a Lomé scooter yet but wanted to write a review about the sign up process through the app and I’m not sure if anyone else had trouble with this. So a couple of days ago I downloaded the app and tried to sign in using my email address, at the time, I didn’t want to use my Facebook account or phone number as I wasn’t sure if I was going to use Lime on a permanent basis yet, so email was a good choice. The problem is that there is no signup option on the app itself, only a email entry if you’ve already signed up. I went to go sign up on a Lime website thinking it could be used on the app to find out it was for the Lime community and couldn’t be used for the app. I tried going through customer services with little luck. I ended up having to sign up using Facebook even though I didn’t want to use that account. It would be good if Lime would add a proper sign up function for email like most subscription or email lists based companies have..Lamont1989Version: 2.83.0

✓ No refunds for error in what the policy says the scooter will doI am very disappointed with my first experience using the lime app and Scooter . How can there be an app that runs the scooter software but doesn’t have a backup to turn it off ? Online yes it says it will turn off after so many mins , I waited over 30 mins bc my phone died on the way home with the scooter, being a first time user I will never make this mistake again, if I ride with lime again . It continued to run up my debit card the entire time . My husbands ride cost him $9 , mine cost $19 for the same fairly short distance . I called the customer service to see how to turn it off , auto response was not help . I went online followed the directions, had the bike in park , never turned off . I had to literally sit outside next to the bike while my husband went to get my charger , charge phone in the car next to scooter , then take the stupid picture to turn the scooter off . I got billed for time I wasn’t riding it off of what I see as a flaw in the software . Any given time something could happen to a phone, what if the person drops it and it breaks ? Would the scooter just continue to run up the card . I tried turning it off with my husbands phone and app , nothing , no back up plan . Disappointed in my fix experience..Nia.JVersion: 2.94.0

✓ Terrible rideThe App only shows the parking lots but no restricted zones. End up, the bike suddenly stopped operating! ( it is too heavy and hard to ride when it is not functioning). It charged me over CAD 60! only for 7.5km!! Because it is not allowed to park the bike, while we are site visiting . If I know the bike is not allowed to use in the destination, I wouldn’t rent the bike! Won’t use it again..No being customer comingVersion: 3.76.0

✓ Harder than I thoughtHarder than I thought. I’d rather walk because it’s less tiring. Not like electric bikes, we must do all the effort and more to also push the weight of the scooter. Followed all the instructions..OhSidneyVersion: 2.61.0

✓ App doesn’t let you progress through help section when scooter is brokenPaid a fare to use the scooter and it wouldn’t disengage the kickstand - and could never ride it. I wasn’t in an out of bounds area and had helmet out. Ended the ride and paid the fee for standing idle for 5 minutes, app shows a feature to select if scooter was broken but doesn’t let you click through and do anything about it or get a refund. Tried multiple times the following day and still no luck. No wonder why these are found in the Yarra.JackDKerrVersion: 3.150.0

✓ The application doesn’t work and it keeps charging youI was late to work, so I got the scooter to arrive on time. What happens next is that I got to work and tried to lock the app on my phone, but there was no option to “end ride”. I stayed with the lime for 5 minutes and closed and reopened the app but it didn’t work. I was already late for work so I left. It is now after 20 minutes that I arrived to work and unfortunately it is still charging me and I don’t know what to do. Still I don’t have the end option and some homeless may jump on it and use it now and I’ll have to pay. It happened last time too. It took me 2 minutes after I arrive to be able to lock it. If it happens again, I’ll never use lime again..AliK1980BrisbaneVersion: 2.56.0

✓ Bikes not thereThis is a great service but 3 out of 6 times I’ve reserved a bike it hasn’t been there or has been locked in an underground car park. And worse still there’s no way to flag when this happens so that they can take action against the people who park in private access car parks and/or can’t fix when there is a bug. I’ve tried everything to alert when this happens but they’re so intent on not having to deal with problems they make it impossible to get them this information. Get your act together Lime and start to value the improvement opportunities you will get from allowing your customers to provide complaints outside your narrow categories..James from sydneyVersion: 3.76.0

✓ Charges for faulty equipment. Charges for scans for faulty equipment.I was charged for the minutes it took trying to figure out why I was getting the ⚠️ on the actual scooter when I tried to excel. Finally walked to find another one and dispute the fail on their end. Got to my destination finally. Had some drinks. Scanned the nearest scooter. Got charged. Scooter and app didn’t process but my payment did. Transferred more into my account. Got charged to scan again, closes the app, the app didn’t refresh to show the ride was initiated. Repeat previous paragraph it worked, yet I was not refunded for the previous unsuccessful attempt stated above. Jesus take the wheel, I’ll just take an Uber unless y’all own Uber then i’m using my escaLEGS or lamboFEETies and lose some weight. This is too much scams y’all it’s hard times and I risk my life riding y’all’s MF scooters at my account, and y’all just wanna be greedy like Violet Beauregard, y’all should be naked Coconut cuz y’all coo coo for coconuts trying to come at me at 15 mph on some drunken Karen I can drive an suv but not a razor type of ish. I’m madder than a hatter y’all got me twisted like an umbilical chord. Y’all got my heart racing like a presidential election. I’m hurt like a Sarah McLaughlin commercial..NviiimVersion: 2.108.0

✓ App IssueHalf the time the Lime Scooter don’t show up on the map and the app says no connection also if I just want to move the Scooter over the other side of the road or something to get it out of the way I usually have it unlocked for less the 30sec but now the app refuses to lock because of “no connection” so I have been charged $1.60 twice even tho I had it unlocked for 1:30 according to the clock, I also know I’m not the only person having these problems because my friends app does the exact same thing so if you want to move the scooter over somewhere to get it out of the way don’t scan it!.Minecraftlover102018Version: 2.28.2

✓ Good way to get around but too expensiveI’ve used the Lime bicycles a couple of times and really liked it, so easy to find them (they’re everywhere!) and being electric makes riding around so easy and fun. Having said this, I probably won’t be using them much at all as o find the price way too expensive and I can get a Uber ride for the same price (quicker and less effort) 🙄 I really hope this will change as Lime gets more popular!.Serverus//Version: 2.36.0

✓ Horrible!!! Walk insteadDO NOT USE LIME SCOOTERS--THEY ARE A RIP OFF!!! The app is difficult to use. The scooters are untrustworthy. The company is criminal. Let me illustrate... I decided to try aLime scooter out as I needed to get somewhere faster than I could walk there. So after going through the rigamarole of signing up and unlocking a scooter, it kinda went and kinda didn't, so I decided I'd end the ride after only a few hundred feet. But when I went to do so, Lime threatened to fine me!! So, feeling obligated, I continued, only to have the piece-of-crap scooter die on me (it said it still had 2.4 miles of charge left) in the middle of a huge "no parking zone" --which I didn't know I was in because of the crappy app displaying so many stupid confusing windows it was almost impossible to see anything useful like the map on my phone screen. So when I tried to end the ride after it died, Lime wouldn't let me end the ride, again threatening a fine!! So I had to WALK the PIECE-OF-CRAP scooter out of the no parking zone I had unknowingly entered WHILE I WAS STILL BEING CHARGED FOR ITS USE!! And because dealing with the crappy scooter took so much time I missed my appointment!! What a crock. What a terrible "service"--it's more like an extortion scheme with all the threats and poor app function. I will most definitely NOT use Lime ever again, and I suggest you not even try it. Unless you like being scammed out of your money..BNofNVVersion: 2.58.0

✓ AVOID APP IF BLACK AND DARK SKINNED.So I was in a rush so I decided to get a lime scooter, when you first register it makes you do a test after that it makes you scan your id then take a picture of your face, wasted 10mins doing the stupid test, it took a few tries to scan my id then when it got to taking a picture of my face it wouldn’t work I tried several times before giving up if that method doesn’t work you have to wait 48hours before your picture is approved. I needed that scooter at that moment not 48hours later. The sign up takes about 20mins, the journey was going to take 15. If you live in a big city like London get a boris bike don’t waste time on an app that isn’t made for all faces. Waste of time..TerriblewithacapitalpVersion: 3.32.0

✓ DO NOT USE LIME!!! USE BIRD INSTEAD!!!!!I tried to use lime for the first time on a trip with some friends in San Diego first off the app is trash I had good reception but the app wouldn’t allow me to register a scooter for the longest time. I decided to get the $20 option and Once I finally got one I rode it for about 20min, about 8 miles of riding then got off at bar parked and snapped a pic. As i returned for some reason I couldn’t use the same scooter when there was plenty of battery left so I tried to use another one and it didn’t work so I used bird which is way BETTER THAN LIME. After a very pleasant experience with bird I notice I had a notification that said lime had take $40 dollars from my account plus another small $5 fee I check the app and there is no remaining funds in my wallet. The ride I originally took with them was no more that $8 dollars SO WHAT HAPPEN TO THE REST OF MY MONEY ? Customer service is trash after emailing them and waiting for about two weeks they didn’t answer any of my questions and just told me I would be refunded $1.40. I didn’t understand why that amount Would be refunded and they never said anything about why there was no remaining balance in my wallet for the app. So to conclude THIS SERVICE IS PATHETIC AND I WOULD GIVE ZERO STARS IF I COULD PLEASE IF YOU ARE READING THIS USE THE BIRD SERVICE INSTEAD IT IS WAY BETTER!!!!!!!!!!!!!!!!!.かめきんぞくVersion: 2.41.0

✓ Pluses and minusesI like the scooters overall and the value is good. It was great when I thought I would be about 5 minutes late walking to work, but found one on the way, and ended up 10 minutes early. But I've come across some serious downsides. 1: you can't use them for errands, because they don't have a basket. And you can't use GPS, because there isn't a phone holder. (And a GPS app that shows you bike routes would be VERY useful with these things) 2: a lot of the ones I've looked for were located inside private buildings, so you couldn't get to them. I reported them, but who knows if they can get banned. They were at the local rich college kid apartments, so they will probably just use another card and keep doing it. There's no real way to stop it. 3: Since the chargers only do so at night, there are very few scooters available during the hours I need to get around. 4: you can't rent more than one scooter at a time, so no sharing with friends or family that don't have smart phones..ScoobysgalVersion: 2.17.0

✓ Ridiculous pricing - stay away from Lime!First time using Like. Rented 2 bikes for 1 hour for me and my son in Oslo and got charged $60 which is almost $0.50 per minute. Pricing is not shown anywhere in the app and I couldn’t find it searching for it so it came as a complete surprise that I got charged so much. The only pricing I could find in other cities was a fraction of that amount. If the company charges so much in Oslo they should put pricing in the app and show it to upon scanning the bike. I find it surprising they can get away with charging such amounts without displaying pricing anywhere..R28RVersion: 3.114.0

✓ Bogus $25 parking fine = deleting appI wish I could rate this 0 stars. What a let down after my initial joy riding LimeScooter for the first time in Austin this past week. I picked up my scooter in front of the JW Marriott and rode it half a mile to Moonshine Grill. There was a problem with the gas lever: I had to turn it like a dial instead of pressing down the lever for speed so that made for a tricky and somewhat dangerous ride. I only discovered this after I started my ride, but I got the hang of the broken lever. My real disappointment happened when I found another scooter (this scooter had a working gas lever) and returned to my hotel. When I initially tried to park and lock the scooter, I received a notification that I was in an illegal parking spot and I could receive a fine, so I moved to an area with other Lime scooters. I tried to park and lock again and got no notification when I proceeded to end the ride so I snapped my picture to complete the process. As soon as I completed the process, I was notified that I was charged a $25 fine! I have tried to reach Lime via the app support process, via their internet page, their phone number and text, but they have yet to respond. If I don’t get my $25 refund from Lime, I’ll consider it the cost for a lesson learned. I should have stayed with Bird Scooters. Their scooters were more likely to be in service than the Lime scooters... and NO BOGUS FINE!.Virginia ShopperVersion: 2.18.0

✓ Horrifically expensivePaid £45 for two scooters for 2 hours. First time ever using the app. There were some basic instructions when opening the app, but no warning about what the time limit for inactivity is before the scooter locks, or what the fine will then be (because the app assumes you’ve ‘parked’ the scooter in an out of bounds area even though you’re just looking at a map to try and find your way before moving again!! I still don’t know if it was genuinely that expensive or if that’s including a fine for the ‘parking’ that didn’t actually happen, because there’s no breakdown of the fee. It’s either shamelessly expensive, or deliberately not giving enough information to new users in order to make money out of them through fines..BeeecheeeVersion: 2.75.0

✓ Blocking side walkI can’t comment on the scooters or the service just yet. Only want to highlight it was disappointing to see the a bunch of scooter blocking the sidewalk early this morning in Kohimarama-Auckland-New zealand. It was clear they weren’t left there by user, but the company who deliver them in the morning. In the scooter it clearly states “DO NOT block side walk or traffic”. Please lead by example. I have taken pictures but cannot be attach here. I’m hopping this comment lead to improvement..ALX_NZVersion: 2.20.0

✓ Don’t botherDon’t use this terrible service. It’s expensive and you can’t even park it where you need to go. It’s a complete waste of time and money..ShadyDriveVersion: 3.65.0

✓ This is getting old1.5 miles from my house. Decide to go a little out of my way to get a scooter. Can’t find it even though I’m right on top of it. Start walking and spot another one .2 miles away slightly out of my way again. Same story. It’s not where it says it is and the bell accomplished nothing yet again (I’ve never seen it work). Continue walking and decide (stubbornly) to make one last effort to go for a slightly out of the way scooter. I find 2 next to each other and am told by the app I need to add at least $10 to my account. As I reluctantly do this one of the scooters is taken. I then realize upon refilling my account that “my” scooter won’t run because I happened to try to scan the one that had too low a battery. I’ve probably spent 30-50$ on life scooter rides and have probably shaved a net 2 minutes off of my walking commute because of instances like this. While they are fun to ride as a means of entertainment they continue to not be a viable option for transportation..PatrickromVersion: 2.19.1

✓ A blot on the landscape.Below is my original review. The scooters are still very fun to use. However, Lime have not taken into account the selfishness of people using the scooter and parking them. Most people in my area are already sick of them being parked directly outside shop entrances, in the middle of pavements, tops of stairs etc. Until Lime are proven to be more responsible to the towns and cities they operate, I can no longer in good conscience use these vehicles. Shame. Love using these scooters. They’re great fun for a quick get around. Problem is absolute idiot parking by a lot of users is going to make the scooters a scourge amd subject to greater regulations. I live in stockholm and the amount of times I’ve tripped over the scooters in the middle of pavements, tops of stairs, outside shop entrances etc is unreal. Seems a lot of users aren’t the most considerate. I love using them but even I find the concept a public nuisance where parking is concerned. Hope there’s a solution to this..Bumblefluff37Version: 3.10.0

✓ Unpredictable messAs much as the service might be convenient at times if u need a quick ride, the app is absolutely unreliable and a total mess, whoever developed this needs to go back to school. The gps system of the app often gets stuck and therefore you cannot unlock the bike even if you are standing next to it. At times the app just glitches and goes blank. There is a useless safety system that at night puts u through a test to see if you reflexes are active enough to ride. I was completely sober, the test wasn’t working and when the stop signal appears and I have to tap on it the app doesn’t recognise the tap, so it thinks you are drunk and LOCKS THE APP FOR AGES, leaving you in the middle of the street. It is just an excuse for an app. Bikes are always half broken and ruined, which is unacceptable considering that they make you pay a fortune every time you use the service, not mentioning the amount of ghost bikes that you walk to and don’t exist because people literally bring them inside their homes or their gardens… Kids all over London use the bikes illegally without paying breaking them and abusing them… a disaster..TommasopetroloVersion: 3.112.0

✓ “Safe to ride”I’ve tried to unlock a bike at nighttime 3 times in a row now, and every time it asks if I’m ‘ok to ride’. Every single time it appears to just be an image with the button not working. I thought it was because I was tired the first time, but even when I’m completely fine and just need to get home, it doesn’t let me use a bike. I’m extremely disappointed and I hope this glitch changes soon, until then I refuse to use lime as I can’t trust it to work. Please fix this as I used to love this service..Dutchy011Version: 3.147.0

✓ Beware International Transaction FeesI’m in Australia and was charged an international transaction fee on top of the ride fee for a scooter ride. Not happy that Lime does not disclose this. Lime, please provide local payment service in Aus to avoid these fees! Would prefer not to be forced to preload $10 credit and instead pay for each ride individually. Sign up failures in the app happened a few times for myself and friends when first signing up. Trouble scanning the QR codes as well in poor light. Great concept and enjoyed the ride but needs work on app sign up process and disclosure of fees. Also think surge pricing for scooters is ridiculous. Flat rate/transparent pricing please. Helmet holder wouldn’t go astray. Often scooters have 2 helmets on them and you have no idea where to leave the second one if there are no other scooters around..CailoupeaVersion: 2.28.2

✓ Constantly overchargedEvery time I have used the lime scooters, I have been over charged. They always take $7 out of my account no matter the price that is displayed on the app. I have never spent over $7 in one go on the scooters yet I’m being charged that amount. I have reached out to the support centre and I am very unsatisfied. Their answer was extremely vague, and I still don’t know if I’m going to get the money I was overcharged, back. I have sent more then one emails and still have not received an answer on whether or not the excess payment will be refunded back into my account. The ride on the scooters are really fun and really smooth. I would definitely recommend trying them out!.Lover (usually)Version: 2.28.2

✓ Way too expensiveToo expensive I’d rather take the taxi or Uber instead.RreDdaVersion: 3.128.0

✓ App performance is so badApp performance is so bad, I promise you I’ve never managed to book a bike, ride, reopen the app and be able to just end the ride…. The screen would always show me to book another bike, I have to force close the app and then End ride becomes available. - reporting a problem for bikes sometimes is “unavailable”. - reporting issue flow when you have to provide the bike id never works, I always get bike id invalid - I’ve booked so many bikes and ended up not being able to use it as it either lost a pedal, wheel got stuck, etc - booking a bike and walking to it, just to realise the bike gets further and further away, as someone is probably using it.. - app lags so much, and becomes unresponsive very frequently, at every use - the app state is never on point, as mentioned before, whenever I’m riding and going back to the app, it takes about 10 seconds or force closing the app to actually see that you’re riding and be able to end ride - the map finder is also very laggy, unresponsive and always have to wait for bikes to show around me I love the bikes, makes commuting and getting around very convenient and fast, but please please fix your app… Bike quality is great most of the time, unless you end up finding your booked bike with a missing pedal...TorgeadelinVersion: 3.111.0

✓ ChargeI love LimeBike they're easy to use and fun. But they use to charge me small amounts when I barely used any time. They used to charge me like .20 when I used 5-10 minutes. Now they changed the prices to be cheaper for a half hour, but I'm getting charged .50 for 3 minutes. Update: one year later, it’s now $.50 to just check it out and then $.05 for every minute, which if you calculate it is now $1.50 per half hour, so a total of $2 per 30 minutes. Which.. sure? I get you’re trying to make money— but it’s cheaper for me to take a bus now to the store instead of using a bike. And I think I saw something that said you’re changing it to $1 to check out, which is ridiculous. I used to see everyone on limebikes! They were all over our university now (this year) I had to go off campus to find one regular bike. It’s sad to see a great idea be more focused on who will pay more for this item, instead of being a cheap reliable bike. Go back to last years prices! I would love to see more people using it if you brought down the price!.EmilyNicholeCroneVersion: 2.17.4

✓ Beware the poorly worded free offerSo, you’ve never tried Lime before, and you download the App and are met with words to the effect of “Connect your payment method and get 30 days Lime subscription free”….and you go off pedalling, only to find you’ve been charged $XXX for the ride. Now, seasoned Lime users will say ‘of course you were charged’ but this is an offer targeted at new users, and in my opinion, was poorly worded such that it is quite reasonable for a new user to infer free use of the bikes for 30 days. As I did, and, I’m sure as many others probably have. The thing is, if the Comms team wanted that message to be clear, they could’ve easily done so, but they chose to keep it murky. Poor form. Now, I thoroughly expect to be corrected - that the wording wasn’t exactly as I mentioned - and yep, I accept that. Because I can’t recall exactly. But I know with certainty that it led me to believe that there was no cost to trial the service. Poorly communicated the more cynical members of the community my think it was deliberately so..04evildaveVersion: 3.80.0

✓ Bullied away from using an available scooterDon't put your money into this. The customer service may be good, but fellow customers are bullies. I was not allowed to unlock a scooter by jerk who had it "reserved"..No me gusta nada...Version: 2.62.0

✓ Ways to improve UI/UX1. Implement a map rotation on/off toggle, improving alignment with popular navigation apps like Google Maps for commuters who rely on consistent map orientation while using Lime. 2. Introduce an option to cancel existing ride pass and book a new one for users who frequently travel across multiple countries and want the flexibility to switch between different ride passes based on their current location. 3. When multiple bikes are available at a specific spot, display the bike with the highest charge at the top of the map for a smooth and uninterrupted riding experience. 4. Expand the troubleshooting options to include common bike issues such as malfunctioning pedals and broken phone holders to enhance user satisfaction and maintain the overall quality of their bike fleet. 5. Integrate a dedicated button that allows users to report any personal belongings or items left by previous riders. This feature will enable riders to reclaim lost belongings in a timely manner. 6. Only show parking spots that have available slots and update this in real time to improve parking experience.Fspl600Version: 3.115.0

✓ Don’t give me a fineWhy would you not be alerted if your parking isn’t right? Why am I being given a fine? $25 with no warning is ridiculous, the rules for parking are not clear and don’t make sense. If you park somewhere and it isn’t right, why do I have to wait until the next day and a $25 fine to know that it’s wrong? Surely you’d TELL ME in the moment if it’s wrong, not wait until it’s too late and you can fine me? This seems like you’re just poaching customers for fines..Donald the dealerVersion: 3.129.0

✓ Good but could be perfectedI like Lime scooters... they are handy for getting around and I think they are well priced. However, it is frustrating to see a scooter in the app, walk towards it and have it disappear as you get close only to have to find another one and have the same thing happen. There should be an option to reserve the scooter to stop this futility. Also, the scanner in the app does not work at night unless you are right under a street light. And if you try to wheel the scooter a short way along the road to get it under a street light it screeches at you - which is very loud in a suburban street and no doubt the bane of any parent trying to get little ones to sleep. I tried to use the torch on my phone but as soon as I opened the app it shut off the torch - perhaps the app could be fixed to allow these to work together for people who want to get a scooter home after dark..TinkimeganVersion: 2.24.0

✓ Annoyed - App glitchI love the scooters! Absolute fun! However, the app itself always lags out for my phone (iPhone 8+). Whenever I go to end my ride, the app stays on the page that’s says “locking ride” and I have to close the app, and then restart it. Yesterday I paused my ride, and when I went back to unpause, the app kept on saying failed. So I had to restart and re unlock the scooter, causing me to use my last (of three) $5 coupons. Super annoying and the app always glitches whenever I go for a ride!.Xana PMVersion: 2.28.2

✓ Crappy app and scooterI really liked it at first but I started having a lot of problems with the scooter. I tried to end the ride but it wouldn’t let me. I wasn’t in the red zone and it kept on asking to put the helmet there but there was no helmet there in the first place. I was stressing out and waking to areas that didn’t have the red zone but the icon won’t show me where I am on the app. I was standing there trying to end the app for roughly 5-10 minutes. I kept on worrying about the money going up cause I didn’t let me pause the ride. I have had so many problems with this scooter, especially when it stopped in the middle of my ride. I will only use neuron from now on..Crystalllll7Version: 3.45.0

✓ Lime app used to be dodgy but passable. Now it crashes so I can’t loginAs titled really. Used it for a year and it was acceptable though buggy with lots of annoying small problems. There was also the small issue of them telling me that I couldn’t have a lime prime subscription due to committing ‘lime fraud’ but refusing to explain what they meant by that - as far as I know I have never committed fraud in my life so it was a ridiculous statement on their part. They were of course still fine with taking over £400 of my money for full price rides over several months. In any case my partner has a lime prime account and now we cannot login to the app at all as the app crashes every single time I try to login. They’re still happy to take my money of course! Cannot recommend lime app or their customer service - can’t wait to receive my electric bike and be done with them forever 👌🏻(getting a volt bike).Alexac2812Version: 3.18.0

✓ Great service but expensive if you think of using it in regular basisI have tried the app today for the first time, and as much as I enjoyed the ride and I thought that the UX was ace (finding the bike, riding it, and locking it) I found it extremely pricey if you think of using it on daily basis. Compared to other large european cities which offer monthly/yearly rental bike memberships for a fairly reasonable price (i.e Barcelona), I estimated that if I use Lime to get to work, that I am going to pay £2.5 for a 10 minutes ride each way(aprox), and that I am planning on using it 5 days a week at least, the montly price goes above £100 which I find extremely unreasonable even if it is electric. Would love to see a membership price for Lime customers that want to use it regularly..SonieeerVersion: 2.41.0

✓ Great idea, abysmal executionIf I had a penny for each time I am unable use your service because the app is refusing to work, I would be rich enough to buy the company and sort the technology problems myself. It is absolutely appalling. Opening the app itself is difficult, and I find myself having to quit it or power my phone on and off just to get it to open (I believe this is no fault of my phone which is one of the newest models and other customers seem to have this issue too). The issues however do not stop there. Almost any action on the app makes it buffer and the amount of time wasted waiting for a single request on the app is extraordinary. Ending a ride can also be problematic as the app seems to sometimes just forget a ride is in progress and it just comes up with the map page. This has meant that I don’t think I have ever been able to use the app without some sort of problem occurring. Overall, Lime bikes are a fantastic idea and I am all for ways of travelling with the less damage to the environment, but I think that improving the app should be a top priority. Until then, using them is often an unpleasant experience and potential business is lost..Hughes99Version: 3.86.0

✓ Break James the rear wheel on my 1st scooterBreak James the rear wheel on my 1st scooter.QiangFuMontrealVersion: 3.119.0

✓ All other scooter companies are betterI usually don’t bother leaving reviews, but they really deserve it... I purchased their £6/day offer yesterday and it couldn’t have been a worse experience! All of their scooters didnt last longer than 15 minutes before notifying me that they have low battery! The app showed 15 scooters fully charged on my way home so I tried to get one of them. I entered the building and asked the receptionist if he knows where the scooters are. I got yelled at as they assumed I’m the owner of the scooters. It turned out to be a landfill site, how ridiculous! Luckily other companies don’t seem to have had any scooters on that landfill site. That means either their scooters don’t have to be replaced every 15 minutes and thus aren’t left in weird places or their app is simply well-designed and doesn’t show a landfill site as some collection point. If that wasn’t enough, since I paid already I wanted to use their scooters again later, but again then the app simply stopped showing any scooters in whole city and didnt let me scan them from the street..Top-ranked_playerVersion: 2.106.0

✓ Delete AccountYou cannot and Lime will Not Delete or cancel your account once they have your credit card Number Lime will not delete it they will continue to charge your credit card until you contact your credit card and block lime from your account what a Hassle what a Fools mistake for getting a lime app and account FUK ME.Hogg777Version: 3.93.0

✓ Significant bugFor the most part the app works well, however there is one significant bug that I’ve encountered more than once. When attempting to pause a ride, I’ve noticed that the app seems to freeze and won’t let you resume riding again. Nor will it let you stop the ride and start again. For all I know, I’m still getting charged despite not actually using the scooter. This needs to be sorted ASAP..FbdofbsoVersion: 2.29.1

✓ RegistrationOpened app to register and can’t. You have to scan a unit 1st. Why? Is lime charging me to register? Why can I not register 1st so I can scan and go? Or have to option of doing both… Gave three stars as it’s middle of the road and haven’t used it yet..Mr.mylesVersion: 2.62.0

✓ Run of Lime3 years ago I would give 5 stars for the Lime in Munich but now if I could give a negative stars I would. I was in San Francisco and tried to use scooters for 7 days and it was impossible. They always have some issue - sometimes was reserved and the most times was without battery or some issue they couldn’t explain. On day I pay $20 for use all day and I walked more than 2 hours searching for one scooter able to use so I lost my hope and my day (I kept trying all the scooters on my way and nothing changed). Now after those days I, at home, I checked my bills and saw a ride at 7 a.m. costing $18,80 plus taxes and wasn’t me and when you try to contact help they only have A.I.. If you need agility or to talk with a human you need to send an e-mail and pray for the answer. The scooters are good but all the service are too bad..LecoldVersion: 3.37.0

✓ WORST CUSTOMER SERVICEI would give this company 0 stars if I could. The other day our lime car randomly locked with ALL of our stuff in it- backpacks, school books, computers, wallets, etc. and we could not get it open! No matter what we tried the car stayed locked. When we called customer service we were on hold for hours before we reached an agent who could help. Once we finally got through they were rude, told us the couldn’t send someone (even though it was on a weekday during normal business hours), and left us stranded! Anytime we asked a question we were met with the same answer of “I don’t know” or “No one can help”. We finally asked to speak with a supervisor and low and behold were on hold for even longer. We even called AAA and the police department for tips on how to get the car open. If this company wants to be taken seriously in a big city with a lot of customers, like Seattle, then they need to reconsider their product reliability and customer service. I would recommend avoiding their products at all costs..CamiTnameVersion: 2.66.0

✓ Unreliable and dodgy pricingIt’s a great idea and when it works well, it’s handy and I had over 50 rides. Unfortunately there are some major problems. The pricing is based on their calculations and I was over charged numerous times, after locking the bike correctly. Unlocking a bike is luck, I’ve attempted multiple bikes just to get one to work. Even though the bikes are brand new in Sydney, they started to get worse in condition and reliability of power. I’ve even had to pay to unlock a bike that ended up having no power despite showing full battery. Nice try but still to many problems and too expensive to be reliable..FleggyVersion: 2.32.0

✓ Horrible service for Sydney at least…You could be getting off the bike having parked next to other lime bikes not in use and it will say you are not within parking zone… also whenever I finish a ride the app seems to crash and won’t relaunch for a minute or two all the awhile charging me time I’m not using. The speed restriction is soo over the top too, about 22kph according to my gps… incredibly over priced too. How is cycling around a city 2-6x more expensive than catching a bus… what a joke lime is and support is no help.HugoBlankVersion: 3.127.0

✓ Very InconsistentLook it’s not a bad option if you live in an area where it works out better to take a scooter than it is to take a car. I live in Los Angeles where you can take a scooter almost anywhere.. almost. I have issues with the app randomly changing up my preferred payment method to Apple Pay instead of my card and then telling me that Apple Pay didn’t work. So now here I am wasting time trying to change up my payment method. Also the app randomly decided to log me off. I had a day where it logged me off more than 4 times all during very important times. Times I’ve scanned a scooter, get charged, and have to scan again + deposit again because apparently it didn’t read the previous scan even though they took a deposit for it? Imagine someone with very little in their bank accounts trying to go through this? Yikes.. All in all, this service is very inconsistent and full of bugs, even after all this time of being in operation. I wouldn’t call their services terrible however this company needs to iron out the kinks and only then will I change my rating. Until then, it’s sits at 2 stars because I can at least find some use for it from time to time. E scooters are a great idea, let’s just make them better and easier to use. FIX THE BUGS.M SamaVersion: 3.64.0

✓ Poor app and featuresThe app itself is quite basic, and functionality is poor. Often, it will show you a bike, but when you get there, the bike wont unlock (has happened over 50% of tge times i have tried). They could easily allow in-app testing to see if the bike is functional before walking to the bike. The app is clunky, and after trying to add in an rmail address after signup, i gave up as the confirm email link kept taking me to the app store to downlod the app. Also, charged me in a different currency to where i live. Overall, pretty disappointed..Rob Allen - SydneyVersion: 2.79.0

✓ ShameGreat concept but seems buggy as hell. The amount of scooters scanned to scooters ridden must have been 12-1. And group ride seemed to be buggy as well, insisted the 2nd unit could only be a bike as the 1st one was a scooter. Super great and fun when it worked, but the headache to get it to work makes it hardly worth the hassle..316_117Version: 3.118.0

✓ SucksThe scooter died half way in a no park zone. That sucked..Ryan Brough 89Version: 3.108.1

✓ Bone-shattering, noisy and embarrassingSince being introduced to Like Bikes I DO love them: they're convenient, the app is easy to use, the bikes are plentiful and easy to find and when you get a good one in good repair, they’re a real pleasure. Sadly they’re not kept in a decent state - whether that’s the public mistreating them or Lime not maintaining them efficiently or a bit of both, they rattle like a roller coaster from the 1980’s, the backboards are always loose, banging and making such a racket when you ride them that people on the street glare at you. When the bike is in a bad state it is also a really uncomfortable ride, especially with all the cobbles, bumps and road humps in London. Some are worse than others, but it’s becoming so embarrassing now I am turning to other bike suppliers in my area and only use Lime when I have no choice. It’s a shame because it’s a great scheme - although expensive - and the rivals are coming out with better bikes and better prices..AnnaGordonVersion: 2.103.0

✓ They keep charging until you find special parkingThey keep charging per minute until you can fine one of the few parking spots to drop it off. It will Not let you end the ride and keeps charging you. I ended up walking the same distance because of their limited parking. Hold off for now because without a lot more bike parking this app gets expensive quickly..Jon on fireVersion: 3.128.0

✓ TerribleThe app is terrible. Not user friendly. I had a credit of $25 for about a year because it charged me several times so I just decided to finally use it. First it’s not easy to find how much credit you have, you have to search for it. Ok so I go to use it and decide to do a group ride. When I ended the other rider I didn’t realize my own scooter didn’t end til I saw it was still on. The app doesn’t show the rides that are currently running and it’s not easy to find. I had to search around to find mine and finally end it. The credit I had ended without warning and it just kept charging me. It would be nice to get a warning. It’s not like I can keep track because it doesn’t show history on what I’m being charged for the other rider on my group ride (something I figured out later). I thought I still had more of my $25 credit because my history showed only my ride which I had to figure out on my own. I thought it showed history of the “group ride” together but it doesn’t. So by the end of the night I figured out my credit ended and I continued to be charged. Not good business and I won’t be using Lime anymore and neither will my husband and friends. Disappointing..AbygfeyVersion: 2.126.0

✓ I paid to walkI was a first time user. I did not know we had to park the scooter at a specific location before ending the trip… I found the scooter I used in the middle of a parking lot so I thought that I could leave the scooter, not in a parking lot, but in a place where it would not bother traffic and pedestrians. When I found an adequate space, I ended the ride on the app. But the app failed to let me know before I ended the trip that the scooter could not be left at this space. It would have been ok if Lime let me use the scooter while I was looking for an adequate parking. Wrong. I had to carry the scooter all around by foot. I injured my ankle in the process. Plus, Lime indicated that I should go down stairs with the scooter. I am a petite woman… there is no way that I am risking to fall down the stairs with a scooter that is heavier than me. I am disappointed. I paid 20$ for 38 minutes. My ride lasted 10 minutes and I spent the 28 other minutes looking for the parking lot. I hope this message will help future first users..Andrea&meVersion: 3.71.0

✓ AwfulNever thought I’d be the one to take to the app store to write a review on a company’s service but wow Lime really are trying to scam me hard and have pushed me to do this. They offer 10 free minutes to use a scooter when you first sign up which was an offer I decided to take up in Budapest. The bike I chose didn’t work despite several attempts and I decided to end my ‘ride’ approx 6 minutes in. Not to worry, I shouldn’t get charged as I didn’t exceed the 10 minutes, I thought. OVER A MONTH LATER, Lime decide to take money out of my account (you have to upload card details initially although they guarantee 10 free minutes). Not only was it absurd that they were incorrectly charging me, but over a month later with no notice whatsoever? I tried to complain to get the money back but the customer service team were useless. Was going to leave it at that BUT a whole month after that, Lime try to charge me 4 TIMES again… luckily all were declined by my Chase bank account (I would recommend them) but seriously watch out with a company like this. Better to just stay clear, hardly any of the bikes worked anyway and you can’t even take them to certain locations. AVOID!.Sebo16Version: 3.70.0

✓ The scooters just stopI’ve been traveling the world and since I’ve been a New Zealand have really enjoyed riding these scooters. However the difficult part is some of them have stopped working within just a couple minutes of the ride even when the battery indicator still shows there’s a charge left, actually this has happened three times now. I’ve tried to contact through the app and it goes nowhere almost as if they’ve set it up that way. This is very frustrating and I feel I am owed a credit for at least three rides where I went out of my way to find a scooter and never had the chance to make my destination..Wiki SteveVersion: 2.25.0

✓ Charged to push a broken scooterThere good until something goes wrong!! I tried to take a lime scooter out - it was broken so I tired to cancel. Turns out the rider before me had parked it in a no park zone (maybe because the scooter wasn’t working- idk) anyway because of this I couldn’t cancel my ride and had to push the scooter around looking for a bay - this was hard and made me late back to work. Anyway, after this I contacted Lime expecting they refund me the charge they did, but only partially. I really don’t see how they can see that as fair. I paid to push a scooter to a bay. Surly I should be paid for this or even compensated!! Anyway that’s why it’s gets a 1 start rating from me. Also very overpriced compared to bikes and bus fares..Scooter pusherVersion: 3.32.0

✓ The app needs to be more responsive.I use Lime bikes almost daily and in general I enjoy the experience. I think the new design of the bikes added some friction to the experience. It was much more convenient for me to unlock the bike through the app and lock by hand, but I assume the redesign had some serious reasons that I don’t know about. What I don’t understand is the quality of the app. Every time I open it, it feels like it has to load everything from scratch. It’s often unresponsive for me when it’s time to finish the ride, so I almost always have to restart it. I don’t know what it does in the background between the time I request to end a ride and the time it replies, but it often takes a while to complete the request. Occasionally it gets stuck, triggering another restart from me. Then there’s the new photo-before-lock feature. I guess I get why that is useful for 5-10% of the cases, but it probably isn’t for the rest of us that park carefully..Arkanoid00Version: 3.81.0

✓ SafetyI found myself in a risky situation while using one of the e-bikes. The map screen went completely black during my ride, which prevented me from confirming if I was within a permitted riding zone or not. Unfortunately, it turned out I had ventured into a non-permitted area, causing the e-bike to stop functioning. I found myself stranded on a main road, unable to continue riding. Luckily, it was early, and there weren't many cars around at that time. I tried to walk the bike to my destination but couldn't complete the ride because the bike remained inoperable, and I couldn't determine where to park it due to the blank map. In conclusion, my experience was marred by a sudden map malfunction that led me into a non-permitted area, leaving me stuck on a main road with an inoperable e-bike and no clear guidance on where to park it. Please Fix the map!.Isol.abellaVersion: 3.125.1

✓ A horrendous experienceI used a LimeBike in London. When I parked, I received an immediate £10 fee for where I parked it, even though I thought I was in a parking area. I used the instructions to park, took a picture and left it next to a bunch of locked bikes. Apparently parking in central London (where most of the bikes are) is riddled with these zones that will charge you £10 without warning. The app easily has the capability to warn you if you’re in a no-parking area, as evidenced by charging me the second I locked the bike. However, it doesn’t do this, instead saying to leave on the pavement—which I did, next to a bunch of locked bikes. How is that not acceptable? Customer service has been dire since, as there is no UK number and they can’t respond to tickets quickly enough. Couple all these things with this: - if there was no issue, it was a £2.65 cost for an 11 minute trip?! That’s so expensive!! - the eBike electric motor cannot be controlled independently, and it’s very low power indeed (I couldn’t tell it was there) Overall gutted with this, I’d hoped it would be good. Still waiting for support to reply to me, let alone refund the false parking fine I didn’t deserve. Not sure why the app has good reviews otherwise. This was on an iPhone XR so maybe it’s different. Or maybe the reviews are all fake. AVOID..DannyJBurkeVersion: 2.54.0

✓ No customer serviceWhen it works it’s fine. Had an issue where I went into negative credit (not sure how with a valid credit card on file) so they put a hold on my card. I messaged them about it and they said I had to clear the debt which wasn’t an issue but they wound my accept payment from my card. I have used the card previously without issue but they had since put a hold on it (no reason given when asked) and was told to use another card then to continue? Customer service was not helpful when questioned re issue. Have used the app in Auckland late night with no prevail. Currently getting a taxi home, wouldn’t recommend any further..That_Guy__Version: 2.44.0

✓ Lime Scooter - essentially useless in Central LondonWhere to start? Read carefully all of the details on the app, scanned scooter and off I went. After much swearing (more on this below) finally got to my destination, parked safely as per the multiple pictures and instructions...to be told I couldn't park there. London apparently has (few) designated parking spots - the nearest was, ironically, just after where I'd started my journey! Back I had to go. The limited parking isn't Lime's problem of course, but I'd expect very clear warnings before hiring it, which were completely absent. The journey itself was random, with the scooter reducing speed and effectively powering off regularly. Checking the app, seems there are many areas where the scooter can't be used or must be used in low power mode. Unfortunately, the GPS is not very accurate with tall buildings near, meaning even when on a road where it could be legally used, the scooter kept powering down. Spent £5 and wasted 20 minutes to travel 300m. Will not be using again..AchitophelVersion: 3.18.0

✓ Worst customer service I’ve ever seenNever have i seen an app with such bad customer service. Absolutely no proper help is given with any issues. From having had the bike stolen from me on one occasion and not having received any assistance whatsoever to not being able to go home on multiple occasions due to other users parking the bike in areas where it is not allowed making me have to get angry and waste ten minutes of my life trying to get my money back just to walk back to a tube stop. When it works lime works very nicely but when it doesn’t it’s horrible. DO NOT GET THIS APP, there are so many other options if you want to waste time and lose money then go ahead and download.LondoncithVersion: 3.57.0

✓ App getting worseReview update I have now cancelled my prime membership. Frequently bikes are not where they are located on the app or I will book a bike and go out of my way to get to it, only to find it’s missing a pedal or both pedals, making me late to work. Bikes no longer “ring”, it’s no longer possible to submit faults in bikes. Bikes are very dirty and often the seats are broken too. Lime bikes are not cheap- they are more expensive than the tube - the fleet should be cleaned and repaired by the charging team. It’s a real shame because they are obviously battling against some vandalism with pedals being removed etc. On a positive note it’s got me into biking so I will be buying a bike through my work’s cycle to work scheme instead. Old review - I’ve updated the app but it seems to be getting worse, today I booked a bike that had been parked outside my flat, but it was gone when I walked back for it (the booking still live on my app). No bikes “ring” anymore when I try to find them. I can no longer submit photos or report faults with bikes. The who charge the bikes also need to clean the baskets more frequently, often these are too dirty to put a bag in. The new very small parking spots around London bridge make it impossible to park there as reception is poor so the app will never recognise you as in the correct location to park..Stardust1233Version: 3.98.0

✓ Poor GPS leads to lots of finesWhilst I love the concept of pick up and go bikes and have used other brands, the issue with Lime is that they have quite a few exclusion zones, particularly around the city area. The GPS on the bikes isn’t good enough to detect that a bike is in the very tight zones you can park and I literally get fined £10 3 or 4 times a week for parking in a exclusion zone when I am clearly not. Lots of reports to support, pictures of where I am and most are refunded but it’s a pain and not a good experience. For the price I’d expect better, I’d use Mobike or Boris Bikes if I could but Mo have exclusion zones where I need to go for my daily commute. Shame as the GPS accuracy is letting down an otherwise fantastic service..DesB68Version: 2.56.0

✓ Not worth itI had my first experience with these scooters and it’s a total scam!!! once signed it into the app with all your card info your ready to get an “available scooter” but like the app is so laggy u sometimes have to rescan multiple times since the “scan didn’t go in” then a screen show up saying it “10 dollars for an hour and another option 18 dollars for 24 hours” so I got the 1 hour pack and my friend got the 24 hour pack and came with alot of complications. My friend scooter was so low on battery it stopped an hour in. we wanted to cancel her ride to get a new charged scooter and me buy another hour. but we couldn’t cancel her ride at all with the app! and once I checked my receipt I was being charged 25 dollars!!! and my friend 30 dollars!!! we of coursed called the company since it’s double the amount we thought we were paying. the representatives were completely rude and were all saying it was our cards fault and that the transaction wasn’t completely made but the money was completely taken from our cards!!! I feel like this company makes profit from lying to their customers with their fake starter prices shown while completely charging u double or even making multiple transactions from people cards without telling them. DON’T GIVE MONEY TO A COMPANY LIKE THIS!!.LexyniVersion: 3.68.0

✓ Lovely bikes but poor app/serviceWhy do you make it so hard to disclose that your eBikes cost 30c per minute in Australia? Also, why is it so difficult to raise a complaint via the app, having to type in personal info you already have from me and going through endless captchas to prove that I’m human? Why does it sometimes take 5 attempts to unlock/rent a bike (ending up with 5 pre-authorisation charges)? Why do you refer to prices in £ in Australia? Don’t get me wrong, the bikes are great but your app is substandard..AumelleVersion: 2.23.1

✓ App is in need of an overhaulI love Lime - so easy to find a bike, jump on and ride off to where ever I need at any time. As to be expected the fleet at times will have quality issues - a wobbly peddle here, no helmet there, a slightly bent wheel somewhere else. But generally very well maintained. The issue I have is with the app - for a digital company it has a terrible user experience when anything goes wrong. Today I had an issue where the lock mechanism didn’t open upon start of trip and it charged me for this despite needing to physically force the lock open upon second attempt (and open charge). When it comes to disputing this payment there is no easy option. No trip ID to reference, no option to click into the trip and flag a problem. Just resort to taking a screenshot on my phone and emailing support. This is a bad experience and would no doubt be costing Lime significant staffing costs in reviewing these rather than automating. Need to pick up the game and hire a user experience consultant to get cracking on a refresh.Bobbbym aussieVersion: 2.52.0

✓ Rip off and sneakyIn Sydney, I rode an e bike for only 1hr and 20 minutes only to discover later that I got charged - a staggering $37. The app never gave me a price figure before , during or after but only finding out from my bank account . So I made a phone call as to why I was charged that amount seeming it was too high. They told me it was 45 cents a minute which I wasn’t aware of before. The only message it said about price on the app was it said $10 will be deducted but reimbursed later. I could easily rent a bike for $30-50 a day at a rental bike store. Its the lack of transparency that gives me mistrust for this company..Shuraz12Version: 2.117.3

✓ DO NOT USEMultiple times I have been charged 35$+ for incorrect parking and I parked in the designated parking spot and now my account has been flagged for suspension with my card and ID on it and I have no way of recovery because on there lime support site there’s no section for account recovery and I have no way for anything to be reviewed my account with lime bucks or whatever they’re called is just gone.CalllllmesosaVersion: 3.126.0

✓ Horribly inconsistentI have never had anything but problems with this service. It has failed more than it has worked. Half the scooters are busted or dead. Good luck using it. I would never rely on it working. Always have a backup plan..B-Rockin OutVersion: 3.128.0

✓ Ridiculous priceCharge way too much compared to other cities and countries. If you want people to adapt to healthy and convenient life styles. Charge a reasonable price like other cities and countries actually do. Robber?.Daisy EntzVersion: 2.21.0

✓ Once my favourite app, now another unaffordable city luxuryThis app used to be THE BEST! The ride passes were reasonable and the bikes were in good condition and you could park and find bikes easily. Since the SECOND price increase in a short space of time, I will no longer be using Lime. I grit my teeth at the last price increase, but this new one is pathetic - what are we paying for exactly? A decreasing quality of bikes which often seem to be dangerously broken? Increasing and unpractical parking restrictions which cause Lime pile ups in busy areas? No, not for me. I'm disappointed and saddened by greedy apps like this which start great and then show their true capitalist colours. You were great Lime but I'm ending this. Back to the bike shed for me..DhakitaVersion: 3.148.0

✓ Excessive fares!I signed up only to try the service, it estates it was $1 for unlocking the bike, plus $1 every 30minutes, they do not stipulate that there is a difference between electric bikes (everywhere) and non-electric ones (no where.. I wonder why..). I got charged $13 instead of $3... they DO NOT tell you the fare they will charge you, and just to make a comparison, the Uber ride (normal Uber, not Uber Pool) would have cost me between $10-$12.. I feel scammed and even though I sent a request and tried to complain, no response was given, they just charged me more than an Uber..!!! BE CAREFUL WITH THIS APP..!!!! I already deleted my account and asked the bank to cancel the transaction. 200% NOT recommended..Mau AustraliaVersion: 2.23.1

✓ Does not deserve 4.9This App and service is absolute garbage. I will be calling their customer service first thing tomorrow morning for a refund. I downloaded the App on a walk when my partner needed to use the restroom and could not wait the length it would take to walk to the nearest public bathroom. So I DL the App and check the map and we head to the nearest two bikes. First problem, you can’t actually rent two bikes from one account! What kind of business only sells one item per customer?! That is ridiculous. Ok so I figure I’ll just get the one so she can get going but no, the E-bike was unavailable. Quick check of the map says there’s another one .5 miles away in the wrong direction bit we decide to make the quick walk and try again. We get there and guess what, this bike is unavailable too. 2 strikes and wasted time all the while my poor partner is on the verge of ruining their pants. We decide screw this company I guess we’re walking. Then on the walk we came across one more bike not even a E-bike and gave it a try. To no surprise it was unavailable as well. Three times I tried to use their products and three times they wasted my time. If a bike is unavailable it shouldn’t be on the map. How is that something you didn’t think of? I will never forget this..PatrickO'SullivanVersion: 2.3.0

✓ AVOID LIME MOPED!!!I have no idea how Lime got 4.9 stars on App Store given so many negative reviews and my personal horrible experience!! 1. You are required to do 4 trainings before the first moped ride which is fine for me, BUT chapter 3 of the lesson could not even load properly!! We spent 30mins in front of the moped trying to complete the trainings and both mine and my husband’s phone was stucked at chapter 3. My phone had good internet access so it’s not the network issue. What a waste of time!! Please hire some reliable engineers!! 2. When we tried again couple hours later, we finally completed the training and was able to ride on the moped. For a 3 mile 35 min ride we were charged almost $20, which is even a bit more than Uber. Why would I ride a moped for most money and time?? Maybe just for the one time experience but certainly not us a frequent option. 3. Finally and the worst part of the experience and parking and ending the trip. Be aware, you could only park in some designated and limited spaces. The closest spot we count was 0.3miles away from our hotel in a parking a lot. I had to walk back to the hotel. AND!! After we parked at the parking space and on our way walking back to the hotel, the parking lot supervisor chased after us telling us to move the moped out of the garage!! So we had to go back again and drag the moped out of the garage. Overall extremely terrible experience and delete the app right away! Garbage!.SherryzsxVersion: 3.34.0

✓ Total RIP-OFF!Lime is a total RIPOFF! I would give negative stars if I could. The app claims my city now forces scooters to be parked in designated parking spots (though Lime seems to be the only one). However, I have attempted to park in designated spots, such as my very last ride with Lime. It was a spot indicated on the app’s map, marking on the sidewalk, and other Lime scooters parked there. But, each time I attempted to park, the app kept telling me it was not a parking area. I moved Lime to the other side of the highway, and it finally allowed me to park. The app though kept charging during the whole process, so Lime was making extra money. I talked with a person from Lime, and says this is a common occurrence, the parking issue. Why is Lime not fixing the issue?!?!? I believe it’s because most people won’t complain about the extra minute or two. I think Lime is purposely not fixing the problem because all those extra minutes really add to Lime’s bottom line. I think they would rather make the extra money than really care about their customers. Thanks for being such a terrible company!.Someone61849Version: 3.72.0

✓ Pretty good, not perfectThe app isn’t quite as intuitive as I’d like, but you can eventually figure it out..TjyyzaccVersion: 3.121.1

✓ One of the worst and not maintained ebike companies!I used lime in Paris and most of the bikes were broken. When you took a bike then you realise the electric motor is unfunctional, you cancel right away and no compensation. Lime marks modt of the parking spots unparkable, so when you reach your dedtination, you cannot park in a designated parking spot and have to ride too far away. This was not the same with Dott and other companies. There is no support or person to talk to, so you waste time and loose money and frustrated. It is also well overpriced. Not recomended at all..Saraparis2023Version: 3.125.1

✓ Slow menusThis app is constantly padding for time with its slow menus and sometimes completely unresponsive buttons, it’s been an issue for so long now through multiple owned phones that I’m starting to believe it’s by design so that the timer can get a few extra seconds in hopes of charging you more per minute. It’s incredibly frustrating and the new addition of a pop up menu when you open the app that you CANNOT close out of unless you click the link is infuriating. All this and still there’s an ever-present issue of scooters showing on the map that aren’t even there. I use Lime because they accept PayPal which is far easier for me, but that’s the only upside. 2 Stars..FinnahopperVersion: 3.149.0

✓ Great scooters, great prices, annoying bugsFirst of all, Lime scooters are great if you live in a downtown/inner city area. I attend the University of Louisville, and I find them to be a fantastic resource if you end up running behind for a class, or if you’re just feeling lazy one day and don’t want to walk. However, I take issue with the payment system, specifically Apple Pay. Ever since I’ve had the app, and no update has fixed this, the screen will freeze the moment the app attempts to initiate your Apple Pay. This is resolved by closing the app reopening it to resume your purchase, but it is an obnoxious bug that has eluded the updates and continues to plague the system. Normally, I wouldn’t fault an app for a bug or two here and there, but this occurs every single purchase, no matter what. This easily takes the app down two stars, in my opinion. I could also ramble about the state of disrepair some of the scooters can be found in, but that’s mostly attributable to the other riders that trash them and don’t report it. All in all, please fix this bug and I’ll give you all 5 stars..Brad EadesVersion: 3.90.0

✓ OverprotectiveWhy is the age 18+ to ride lime scooter? I see plenty of 11 year olds riding them. If you are making 18+ then technically they are only for adults yet 50 percent of the people I see riding them are kids. Please reduce the age so I can feel comfortable riding them as well. It is not like it is a car or anything maybe I would like you to rate it 13+ or something but 18+ is definitely too overprotective. in America 13 year olds are aloud to drive in there neighborhood with a parent..Dissapointed customer❗️Version: 2.28.0

✓ Drained my battery in 20 minI used the app for the first and last time today. The plus: finding a bicycle nearby was easy and unlocking it went smoothly. It was the first time I used an electrically assisted bicycle and that went well too. Nice basket to put your stuff and convenient place to put your phone. The minus: very bumpy ride! I don’t know if it is the saddle or the wheels but it was the least comfortable bicycle ride I have had in London. The very very bad: the app completely drained the battery of my iPhone 6 in 20 minutes. I was still cycling and unsure where I was going after that. When I finally reached my destination I locked the bike and heard a little music so assumed everything was fine. When I started charging my phone again 5 min later the app told me the ride was still on and I clicked on several buttons to report a problem but nothing happened for another 5 min. I am unsure how much I am going to be charged as a result. The app really needs to be improved to use less battery!!.Londonista1Version: 2.75.0

✓ So FRUSTRATINGThe app has significantly gone downhill recently. I’ve been using Lime for almost 3 years and all the issues I’ve encountered with them has happened within the last couple of months. The app will show you an available scooter but when you scan it, it’s all of a sudden unavailable but still showing up on the map. When you try to ring scooters to find them, nothing happens. They don’t want to use the scooter on the sidewalks but they have implemented “speed zones” where your speed drops from 20mph to 5mph and it’s totally unsafe if you’re in traffic (it’s happened to me a few times and I’ve almost been ran off the road because of it). The app is super slow when it comes to pausing/ending your ride so your just getting charged waiting for the app to do its job. Also if you are going to use a lime scooter make sure everything works before you take off; about half of the scooters I encounter don’t have functioning brakes. Overall, not safe, kind of a rip off, would not recommend. 👎🏻.MrspilcherVersion: 3.17.0

✓ Issues with locking and appI rode a Lime scooter to the very end of the allowed area and attempted to park in several different spots with no restriction whatsoever but the app didn't let me. After moving around like half a block and trying to lock again, the app just killed my phone. There's no phone you can call to get support, and because I had to charge the phone but still was like 1 km away from my final destination, I decided to leave it behind and walk to get the phone charged. Trying to avoid extra charges, I paused the ride but surprisingly enough, after raising two tickets online to get support from who knows who, I came to realised that despite of having the option of auto charge the wallet off I still got charged 27 dollars extra over the 10 dollars I had charged initially to my wallet. Really, very disappointing and now I feel that I'm arguing with the air because I didn't get any reply to the reports I sent..Anonymous Bank UserVersion: 2.38.0

✓ Good product, terrible app.I’ve lost count of how many times I’ve been unable to end my ride. When I reserve a bike the app glitches so that I can’t find the bike I’ve booked or start the ride when I eventually do find it. The prices have also gone up tremendously since I first started using the app. Every time I have had issues ending my ride or if I’m with someone who is struggling to start their ride, the price continues to go up due to all of the faffing required and it ends up being even more expensive than it should be. The bikes are also damaged when you find them which causes even more of a headache. I’ve now vowed to stop using Lime because although it initially seems like a easy and pleasant way to get around the city, it always ends up being a painful and stressful experience. It really is such a shame that the app is so bad because it has the potential to be a great product..Graciek345Version: 3.125.1

✓ Got bamboozledI usually take the lime scooter to the area I park from my uni cause it’s expensive af to park near the university. And I convinced my girl today to just get a lime scooter so we could get there easy. So I made her download it with my referral code so we can both get it 1$ off. Usually it’s only a 2.50$ ride there, so me thinking oh if I get the 1$ unlock fee out we only have to pay 1.50$. She was against the whole thing and kept telling me can just walk it’s not a biggie but I was being hella persistent cause it’s so fun.So I get my girl to download it and it’s all g we get on and all of a sudden we get hit with a warning on the scooter saying theres a speed restriction so we going slower than 10 year olds on the street. Now we embarrassed af cause these little kids are passing us saying on your left like captain America. So my girl already annoyed and I laugh it off and say at least it’s cheap and we don’t have to walk. So the usual 5 mins ride took 10 mins and when we finally got to the car and tried to lock the scooter we get hit with the message saying you can’t lock it cause it’s outside the allotted area. So now my girl really mad cause we have to this take this slow a** scooter back to where we got it from then walk back to the car. And she’s fuming at this point cause instead of a 10 min walk it into turned into 25 min ordeal of embarrassment all cause I said babe it’s faster if we just take these scooters and they are just so fun to ride. So next time warn a brother before you update your policies?!? Cause mans just got hit with a 10$ bill and that’s what ever. But the L I just took is forever engraved into my soul cause my girl is never gonna let me forget the time I didn’t just listen to her and just walk. And that’s my day folks ✌🏽.TarpkidVersion: 2.62.0

✓ Won’t refund your money, won’t unlock, brakes don’t work on someThe first time I used Limebike, I requested to add $10 to my account and next thing I know there’s $40 on there. I went ahead and attempted to unlock a bike and figured I would handle the $40 later. Well, the bike I attempted to unlock wouldn’t do so, even though the app said it was unlocked. So I left that bike and went to use another. But couldn’t unlock another because it said I was already on a ride. 4 hours later I went back home and passed the original bike on the way, still not unlocked, but I was still charged $9 for the ride I never took. So once I got home I called Limebike and talked to a representative who “refunded my $40”. That would be all fine and dandy if I actually got my money back. Unfortunately, it’s 5 phone calls and 4 weeks later and I still don’t have my money back. On a side note, these bikes are cluttered around the city and most of them have crappy brakes or rusted bike frames. Slightly dangerous if you ask me. Check your bike before you unlock it!! it will charge you for the 2 minutes it takes to realize the brakes don’t work..Emily JarrardVersion: 1.34.1

✓ In New Zealand. Some work and you’ll be great.Cons: -Scooter works well although not a lot of torque, which is a problem being that Auckland CBD and the greater New Zealand has frequent hills might need some further investment and research on this for a better motor. (Perhaps a mode which changes the drivetrain to allow a slower consistent speed for hills). -Price is in USD then converted to NZD. Not to point out the obvious but it needs to be said... we aren’t in America, I don’t feel this is relevant. With the USD the way it is and New Zealand pays a premium for everything. Please fix and have a reasonable fixed rate in NZD. Pros: -App is very functional so far (2 trips) rather seemless to get activated and ride. -Great notification on reducing Co2 emissions.(I hope that the energy required to charge these is from a sustainable and green source eg wind hydro or solar). -scooters picked up at 21:00 yay no inebriated people! A suggestion however, a little later might help those whom do late night groceries/ shopping, 22:00. -Great work keep it up..Leighton&ValdairVersion: 2.19.1

✓ Fun but SO expensiveI just got around to trying one out a bike as there was one parked outside my house. It was fun and so easy to ride, unlocking and everything was fine. But I only took it around my neighbourhood for 15-20 mins and a few km’s and it cost over $15. If I was to use one it would be to go a lot further than that (otherwise I would just ride my normal bike) so that would surely end up costing close to $50. That would end up way more expensive than Uber, ola etc. so I don’t see the point. Feeling confused!.G_987789Version: 2.133.1

✓ Do not use this scooter in DubaiThis is hands down the worst scooter I have ever tried. There is no customer support, the scooter was fast for a total of 10 seconds then a turtle appeared and was so slow For entire ride, I never used this company before and got stuck with the scooter for an extra 8km On 3km An hour because there was in a slow zone which they did not indicate or should even allow scooters in if that’s the case!!! It was dangerous too, unsteady and crappy, and no clear indication of where I can park it!! No customer service! Beyond rubbish experience.SummzVersion: 3.84.0

✓ Permanent warning messagesMost of the scooters are locked inside the private property. The app doesn’t allow you to properly find it or report missing. The idea sounds fun (even though it is expensive) but it is a disappointment..AlexDraganVersion: 2.57.0

✓ Great idea not enough working bikesCame to Sydney and bought a day ticket. On Saturday night and Sunday it was impossible to find a working bike so I feel my day pass was wasted. Also the quality was okay, too many times I could not adjust the seat or the brakes made annoying noises. Have used similar services in South Australia and the availability and quality was so much better. Sydney market needs to pull its socks up. Bigger city, needs more bikes, needs better charging service and better maintenance..BooiiiiiVersion: 3.64.0

✓ Great system with one MAJOR problemWhile I absolutely love almost everything about the Lime app, Limebikes, and Lime scooters, there’s one glaring issue which has existed from the start which is a big enough deal to turn what would be a five-star rating into a two-star one: lack of panniers/other means of carrying more than one small bag of groceries safely on EITHER vehicle type. Now that the Lime carshare service is gone (at least in my city, but in others too from what I’ve heard), Lime is no longer an option for going on large shopping trips. I’ve seen all kinds of huge panniers mounted over the back wheels of other bikes, and I’ve seen countless drivers from services like UberEats, DoorDash, Postmates, etc. and even Domino’s using large baskets mounted above their rear wheels that are nearly the size of shopping carts. Why can’t Limebikes have those? I’ve had to get creative when I have take them shopping, sometimes with unfortunate or near-disastrous results, and I’m beyond puzzled and endlessly frustrated at why nobody has ever had the the simple idea to fix this..IguessmynameisnickVersion: 3.139.0

✓ DONT USE LIME PERIOD, TERRIBLE COMPANYWhile visiting Seattle, my friend and I wanted to use the lime pods instead of renting a car for the weekend. After applying to use the pod, reading the requirements, I agreed to use the 15 dollar deposit fee knowing that I had nothing to worry about. After agreeing, my drivers license was declined and I was told I would receive an email explaining why. Never got an email... so then I called the next day complaining because I had been declined and told no reason why and was told the problem was because my issue date of my current license was less than a year (even though I’ve legally been driving more than a decade and that was not explained in the requirements) and that the only way to be cleared was to scan my old license that says VOID on it. I don’t know why anyone would carry an old, unusable license around. Upset with this issue and explaining I wanted to speak to a manager about this problem since this was a glitch in their system I was instead hung up on and they have successfully taken 15 dollars from me that I can’t even use in the state I live in. TERRIBLE company, don’t support them, you’ll just be disappointed..Chapres11Version: 2.58.0

✓ Not quite the adventure I was looking forI was enjoying the beautiful weather in Dallas with my daughter today on a lovely lime scooter. As I was nearing a turn, I noticed the steering wheel seemed a little tight. I turned it a little and it seemed to loosen up. I then jetted of again. The feeling of the wind in my face and the my hair blowing in the breeze made me feel like a teenager again. Then, all of the sudden, baaammm. The entire top end of the scooter falls completely off sending me on a 14 mph dive onto the concrete. I may be going out on a limb here, but I’m guessing these aren’t serviced often. After my daughter determined I was in fact alive and there were no holes in my head, I stood up and hobbled about 1/2 mile to my destination. I then decided to give Lime a little call and tell them about my “travels.” Customer service was kind (she seriously was very nice) and sent me a multiple page incident report that must be completed in order to be considered for a refund. Should you feel adventurous, especially if you are over 40, might I suggest 5mph and bubble wrap. I, however, will be avoiding green scooters like the plague for likely the remainder of my years..LJ2300Version: 2.58.0

✓ Good to ride bad AppWas using daily until someone at Lime decided to put a hold on my card for balance of 2.35 outstanding. I think it happened cause my card renewed so exp date changed. When I tried to update it would not let me. After seven emails back and fourth they finally told me what the prob was. But they can’t over ride it. Instead they told me I have to get a new credit card... pay the bill... and then I can then put my old credit card back on. Really this is nz... we’re not that stupid. Anyway I was using twice daily but back to walking again. As I write this they just sent me an email to say I had not used in a while and giving me a $3 credit. Funny yea nah..Cookie1203216Version: 2.28.2

✓ Great 1st rideSaw these being utilised between Auckland cbd and mission bay last night. My girls were able to have a good look around mission bay because of it and fun at the same time. I hope this sticks around. It’s a great alternative for getting some where quickly for a single person rather than a car, or jumping on a full bus/train. Great Idea. Just worried about safety of no Helmet and idiots being reckless and ruining the good that this could do for traffic..Kids Korowai - Hiria AorangiVersion: 2.21.0

✓ Constant temporary holds being placed on my account????I’ve only used Lime scooters/bikes a few times, but almost every time I’ve been charged $15 for a $3 ride. They refund it “instantly”, but it actually ends up taking days for the money to come back into your account. This is infuriating I didn’t sign up to pay $15 or I would’ve just ubered. I won’t be using this app again..Ariana (not grande) :)Version: 3.139.0

✓ Jump bikes are terrible.I used this for Lime bikes a while ago (the green ones) and it was good. Used it yesterday (early October 2020) and firstly there was a bike on the map that didn’t seem to exist, so had to walk far to a different one. There didn’t seem to be any green lime bikes anywhere, and the red Jump bikes aren’t very good. Had three in the day and two were badly damaged. The power is noisey and doesn’t start instantly so is difficult sometimes to get going on hills. The locking is a bit weird and there’s no ‘stop ride’ on the app in case it doesn’t lock properly on the wheel. Not too clear what the buttons did on the dash. It would be good to have an ‘electric off’ function to save power. Also KERS would be good to recharge. Seems expensive for what it is and the power dropped very quickly. Doubt you can get the distance it says. Not impressed. Also where are the electric scooters in London?! Sort it out Lime!.Spearsy85Version: 2.113.3

✓ Continuous bug, terrible appHad problems with parking, stoping a ride although I have arrived at designated parking area and there was only two other scooters parked there. Restarted the app and just wouldn’t detect that I was at the designated parking area. A waste of my time and money..Jennylim0831Version: 3.125.1

✓ Never using lime againGiven the price of an Uber is only a couple £ more this should not be this expensive for such a poor service. The bikes: hardly accelerate, crap uphill and extremely heavy, sometimes you can’t get to them or they don’t activate when you do get to them. The app: full of bugs, sometimes you can’t sign in and my latest problem is I couldn’t “end my ride” because of app problems, charging me more by the minute. The price: I just took it a couple of miles where the battery seemed to die halfway leaving me in agony trying to get to my destination. The Uber for the same journey is £8, lime just charged me £5.86 for the same journey and it took longer with a lot more energy. This is JUST NOT WORTH IT. Last thing, these bikes are ugly and litter our neighbourhoods and look like trash, they don’t even blend in. The sooner this are off our streets the better. They won’t be getting my money again..PhillyoneVersion: 3.142.0

✓ Expensive, slow, frustratingI rented a bike in Kelowna and rode along the waterfront. These are very heavy bikes. The electric assist sporadically turned on and off without warning, but only for about ten percent of the ride. So basically you are riding a really heavy and slow bike that once and awhile has a little electric burst. Trying to park this is a nightmare. The app will give you an alert saying you’ll get a fine if you don’t attach it to a bike rack but the lock is too short to attach to anything except the helmet. I took mine to a bike rack only to get an alert that I’m not allowed to park at a bike rack. I spent about half of my money just trying to figure out parking because the meter is running both while you figure out how to unlock it and trying to figure out how to lock it. The user experience is awful, the ride itself is awful... not sure that there’s anything to like here..YVR2019Version: 3.63.0

✓ HERES WHY I GAVE 3 STARS!I love lime because it’s fun and it is a good way of socialising for a very low and affordable price. What’s been the issue lately is that I haven’t been able to ride for a full day without the constant need of thinking about how much time I’ve got left before my ride pass ends. I used to use the 24 hour ride pass which was great because I had no interruptions and it lasted me the entire day. You’ve now removed the 24 hour pass and have given the option which is the 240 minute ride pass which gives a lot less time and is more than double the price than the 24 hour ride pass was. I’ve now got to pay more for less time, doesn’t make sense right? I originally switched from Neuron to Lime because Neuron was just way too expensive for me and it didn’t seem like they had many benefits for the buyer. So I checked out Lime and saw the 24 hour ride pass and went wow… that’s an amazing deal. That ride pass was the reason that I switched to Lime and probably the reason for a lot of other people too. Please bring back the 24 hour ride pass so that myself and others can ride comfortably and stress free for only a very low price..IfjehxjdhshdhdhbrsVersion: 3.75.0

✓ InconsistentI have been riding these scooters and bikes for about 3 months now (over 200 rides), and at first they were great, not super fast but fast enough to get to where you need to go. Over the last 3 months I’ve noticed speed decreasing. There’s no reason an ebike should only be able to go 10-15 mph especially if I’m pedaling and trying to go faster. When I’m in a rush I try to use the bikes because they were faster than the scooters which is to be expected. But even when pedaling hard the speed tops out and at that point there really is no use for it besides maybe hills which I have very few of. Fix the speeds in Denver please. I use these almost every day and It seems the limits and speed reductions are just to get more money from people spending more time on them. Idk it’s really frustrating sometimes when one bike will be great and the next one I use will be extremely slow. You aren’t supposed to take them on the sidewalks so at least make them fast enough so I’m not getting honked at every time I happen to get a slow one..ItwontletmemakeanameVersion: 3.81.0

✓ Test your software before dumping scooters in cities. Work with local communities to make it happenThis is an untested, unthought through app. There is no way for one user to activate another’s scooter. What if I kids or I want to pay for someone else’s ride? This problem is identified on the FAQ but WHY WASNT THIS THOUGHT THROUGH INITIALLY????? When the product was RELEASE?! The scooters have been here for months. why hasn’t it been solved? what happens when someone’s phone dies? why would you keep charging someone or worse, risk a scooter being stolen by another person because YOU DIDNT THINK THROUGH THAT SCENARIO. Also, why weren’t city and local governments included in your decision to litter our city with scooters?! Very unfortunate and frustrating experience. Also, my scooter clocked 20 mph. Not the 15 that was promisedr. I really hope there is more thought put into something that effects so many people. It’s frustrating that factors like other pedestrians, motorists, stoplights, the inability to monitor and regulate drivers as they barrel down sidewalks and risk the lives of others, drunk or incompetent drivers, etc, are not consider. This puts people at risk and you’re really just asking for a law suit. All things that weren’t thought through and if they were, weren't given the proper attention they deserve. I hope more consideration is given the future..Danielle BlountVersion: 2.19.1

✓ Some problemsThis app has a great idea and actually works pretty well... for the most part i still have troubles with some of the vehicles being kinda broken or havin lower battery than anticipated, but thats not the main problem, and is going to happen regardless anyway. The problem i am experiencing is the app. Sometimes itll error on me three or four times in a row before i can end my ride making me pay for unused minutes. There are also times where the app shows a vehicle having a full battery when it actually doesnt(idk if thats the system or the vehicle itself tho). What does make me kinda mad tho is i noticed theres no way to end ride using the app for the lime bike, and the lime bike will purposly take until the next minute EXACTLY to end the ride causing you to pay for unused minutes. Its some nitpicks i have, but its those kind of nitpicks that make people think this app is so bad. Its really not. It works for the most part but could definitely use some tweaking and revision..Person of thingsVersion: 3.21.0

✓ “Avoid sidewalks”Recently a change was made so that the scooters will bark at you through a voice box that screams “AVOID SIDEWALKS” if you ride on a sidewalk. That sounds well and good except that you know, PEOPLE PARK THESE THINGS ON BIKE RACKS ON THE SIDEWALK YOU ABSOLUTE MORONS. So the NANOSECOND you start the ride, before you’ve even had a chance to retract the kickstand and get on your way, the scooter is already berating you in front of everyone like you did something wrong! It’s such an absolutely MISERABLE and HUMILIATING experience. Furthermore, because you rely on buggy trash geofencing for this “feature”, it often goes off IN The MIDDLE OF THE ROAD. And god forbid you’re lucky enough to have a bike lane to ride in, because it will scream at you THE ENTIRE RIDE. no cap lime you straight up need to fire whatever talentless mouth-breathing hack suggested this as the solution to sidewalk riding. Instead of shaming riders who simply wish to not be MAULED by a distracted SUV driver, you could lobby your local government to build more protected bike infrastructure instead of capitulating to their pathetic car-centric demands. You are such a miserable mediocre company and I can’t wait for you to go under. Update: your parking fine system is disgusting. I literally followed all rules, parked inside a viable zone, against a rack and still got a ticket. Beyond pathetic. The contempt you have for your riders is astounding.FjalkdjVersion: 3.104.0

✓ Scooter coasts to a stopIt would be better if you were given the option to ballpark your destination, so that you knew if your destination would be “out of bounds”. I was on my way to destination, and then scooter coasted to stop. I was then paying for my ride time while trying to figure out what was wrong. The app wanted me to walk to scooter back where I came from because I was out of bounds. Half my ride time was figuring out why I couldn’t get any power, plus then walking the scooter back to the “scooter pile” (where other people obviously abandoned their scooters too).Third cupVersion: 3.106.0

✓ Useless, thieves! BEWARE!!!Great idea, garbage delivery. Never any units in the newer areas of the city, ever. I would have to drive a few miles to reach one which renders the service pointless and pretty much useless. Its like they are only available to people who live down town/city central/old run down desolate areas or willing drive a few miles to reach one. This has opened my eyes to how much more simpler it is to just buy one and have it available right from home or any location of my choosing vs having to drive to a garbage neighbourhood, park my car and pray it does not get vandalized or stolen will using one of your products. If I have to drive my car to reach one then I might as well just drive my car lol. Update: This company is filthy rotten thieves, they will bill you for a service you did not subscribe to, do not give them access to anyway to steal from you!! BEWARE!!!.Bigdaddy-o-Version: 3.129.0

✓ If it’s not one thing it’s anotherWhen it comes to the scooters if it isn’t one thing it’s another, some the screen doesn’t work, some the throttle is broken, most are hardly ever charged and today I got one AND THE BREAKS GAVE OUT ON ME!!! I was riding home from work and I don’t get off until anywhere from 12:00 am to 2:00 am and there was a single car on the road that decided to RUN A RED LIGHT, and when I went to go break I COULDNT! Plus the steering was off so I couldn’t really swerve out the way, so my two options were to 1. Get hit by a car and end up in the ER, or 2. Bail out and get road rash from my hip all the way up to my elbow. So guess which I went with…. Well IM FINALLY DONE WITH LIME!!! Don’t expect to see me use your scooters anytime soon. Y’all need to really fix up those scooters before anyone in the Denver area should ride them. If I would have gotten hit by that car, lime and Uber (since they are partners) would be paying for my hospital bill! Sincerely - A 19 year old guy who y’all couldn’t care less about.Reckless303Version: 3.19.0

✓ If you would like to get charged double the amount go for Lime!I have used this service twice now and both times I have been charged incorrectly - the calculations from my journey history do not match my bank account. My second journey 2 x my bike didn’t unlock but of course I paid the £1 unlocking fee and 0.15 for 1 min! I got lucky the third time round and got charged £3.40 as stated on my journey history. From my bank account £4.42 was taken? The only reason I’m giving this a 1 star is because the ebike was a joy to ride and unfortunately I will not be using this service because of their financial errors. They have now refunded me after 3 days of emails and going on their messenger support...so so disappointed because I loved riding the bikes! I’ll stick to the good old Santander bikes after this!.8678499202tsVersion: 2.46.0

✓ Faster to walk than set up this crapThe walk to my destination took less time than trying to set up your garbage app. Never again.HdhagkdhdhdjjdhdVersion: 3.114.0

✓ Greedy scootersSo I was riding my scooter in Austin then the scooter just died. I went down a curb so I thought I may have knocked something loose. So I thought I should end ride then start again so it would re register or what ever. But didn’t work but after troubleshooting i learned it was dead. The app warned me that I was parked in a illegal spot or out of the area and thought it’s fine because I’m not leaving it here. I move the scooter to a correct spot then got another one. Later that night I got a text saying I would receive was a 25 dollar fine. I thought again it’s fine because I move the scooter and took the picture and everything. I check my bank account and they took the money out almost immediately after I parked the scooter. I tried calling the number but I can’t ever talk to a human and reading other reviews on here I feel like I’ll never get it back. They are too expensive and quick to charge. 1 filler every time you get on a scooter and 15 cents a minute adds up quick. Though that is not to bad with the good experience of riding the scooter but be carful they will be quick to fine you..Fire Panda42Version: 2.43.0

✓ Bad bikeNo helmet!! Pretty bad!! I started a ride and after few minutes it stopped and I couldn’t continue.. finished the ride and started again for 20m long charged me too much for a bike you need to push too hard.. and thought I did a mistake, finished the ride and started again for another 20m up the hill and didn’t worked again.. so frustrating I had to gave up and continue walking.. at the end of few meters I paid 8$ and got few hundred meters, will not recommend at all.N8tobiVersion: 3.37.0

✓ Absolutely shocking in LondonThe experience I had on this bike was so awful that I purposefully downloaded Tier as this has now become the norm for Lime in London (don’t know or care about other locations). 1. No acceleration. Do you have any idea how dangerous it is to be on main roads in London on a bike that weighs more than you and the electric acceleration does not work? In the last 3 trips this has happened every single time and today I was nearly rear ended at a junction. 2. Damaged bikes that are still marked as working on the app. I’ve had bikes with broken brakes, missing pedals and seats all come up as functioning on app so waste time booking them to find you can’t actually ride them. They likely aren’t reported because the reporting function rarely works on the app. Took several tries today to log a missing seat. 3. Poor customer service: circular FAQ & chatbot feature is not what customers want. 4.I want a refund. What should have been a 10 mins journey took 15mns purely because the bike did not function half the time and I had to cycle it UPHILL I really hope Tier is better than this.RoLo152177Version: 3.86.0

✓ Good idea but the worst app I used in a whileThe idea is great and I was super excited to rent a scooter and just enjoy. I have the app for 2 days now and I still haven’t been able to rent a scooter in Lisbon! 1. So buggy that a click doesn’t work and I ended up topping up my wallet twice and overpaying. 2. I’m in Lisbon and the app charges me in British pounds. I guess because my card is British. But ... why do you not warn me?! 3. So I am paying more than someone with a Portuguese credit card? Absolutely ridiculous. 4. The map is completely useless. I was chasing 4 scooters and 2 of them were not there. The other 2 had low battery and I could rent. So, I gave up at some point. 5. My app is in English, then I get notifications and in app alerts in Portuguese?! What the hell? It is something about parking fines but I guess I will never know ... I develop apps and I know it can be difficult thinking about all the details but these are core things you need to have right before you take my money! Worst experience I had in a long time. Good concept but localisation is just bad, very bad!.SandraVan09Version: 2.21.0

✓ Happy but not happyLove the idea, had an enormous amount of fun but would not lock... kept charging me for 10 mins after I wanted to..Bebegirl75Version: 2.62.0

✓ Fun and great idea but takes more money then it saysThe app said I was charged 2 dollars. I tried a scooter for literally 1 minute and was charged 7$. 100% never using this again, immediately lost my trust..RaidenElVersion: 2.61.0

✓ Poor App UI, broken bikes, and unresponsive customer serviceWhile traveling in Berlin my partner and I decided to rent Lime bikes for the day via the group day pass, using the app for the first time. When I went to buy the pass, my phone crashed and in a rush to meet friends I must have purchased a one person day pass by mistake. We go about our day renting bikes (encountering several broken lights (illegal to ride in Germany) and flat tires) and accidentally rack up 75€ in fares for my partner (!!). There was no notification at the end of each ride letting you know what was charged, so we had no way of obviously knowing one bike wasn’t covered by the day pass When I contacted customer service to see if they could retroactively reduce the fare, they would not be work with me and did not respond to my specific questions (they copied and pasted a policy and gave me a discount on my next ride as a “courtesy”). 50% off my next ride is not helpful when my day of bike rides added up to the cost of a rental car. There are so many bike share app options - don’t waste your time with Lime.Laurah1738Version: 3.39.0

✓ Keeps saying I’m not parked in a designated parking spot when I amPLEASE READ BEFORE USING THE LIME APP: I’ve been using lime bikes for the last two years. About half the time the app says I’m not parked in a designated parking spot(even when I am) and tries to charge me $10. Most people probably don’t call in to complain(since they don’t post a contact number) and just accept the charge. This is terrible business practice and very scam like. Fix the app and stop taking advantage of people who are trying to save the planet by lowering their carbon emmissions..Your boi JVersion: 3.128.0

✓ Can’t get the helmet offWent to three different limes and spent the money to unlock but no matter what the helmet would not come off, and the lime would not go until I did. I’m not a idiot I did what the app told me to do, I pulled up in every way imaginable and it wouldn’t come off, I even got my friend who miraculously got his helmet off to try and he could not repeat the feat. All this for something that let’s face it nobody even wears anyway. Eventually just had to download another scooter app that didn’t make you go through the helmet nonsense and use that..Destroywizard111Version: 3.82.0

✓ If you are wondering whether to try out Lime…Lime was incredibly frustrating to use. My husband and I were visiting Washington D.C. for a few days and needed a way to get around to different sites. We decided to try Lime and bought a ride pass for 60 minutes of use over two days. The idea of Lime is a good one, but the practical use of the vehicles (especially parking and maintenance) is very poor. We were unable to park in multiple locations where other Lime vehicles were parked, even in locations where the app showed us parking was available. There is little to no parking available near the typical sites travelers visit in D.C., which means you must park blocks away from the locations you are trying to reach. We rode a total of 10 vehicles in two days and experienced issues with brakes, accelerating, and locks on 5 vehicles (bikes/scooters). For those looking for transportation options in D.C., we highly recommend NOT using Lime, as the experience was frustrating, confusing, stressful and extremely inconvenient..MadisonkupVersion: 3.122.1

✓ Worst App everConstantly mistakes zones and turns off power and doesn’t let you end the ride. Garbage customer service that doesn’t reply or refund charges made for no reason.Maestro416Version: 3.138.0

✓ They stole my moneyI use this app a couple weeks ago and at the end of my ride instead of charging me for the $2.33 that was owed. They instead charged $15 to add back onto my wallet that I did not authorize. Today when I tried to log into the app so that I could use the money that they had stolen from me, my account was locked out for some reason so I called contact support. They were basically helpless in every single way. I asked them to transfer the funds to a new account they wouldn’t do it. I asked them to help me login because the email address attached to the account is no longer active. They wouldn’t do it. And basically, the lady just kept talking in circles saying that there is nothing she could do nothing she could do so I’m calling my bank and telling them that I did not authorize that charge because again they stole money from me. Don’t use the app it’s better heard such as Uber really anything else I’ve never had any issues with us one after stealing money for me, has left a really bad taste in my mouth would not recommend..Bradley's IpodVersion: 3.114.0

✓ Frustrating glitchWasted an hour and 10 minutes tonight trying to cancel a ride and figure out what changed to card. App freezing and nothing you do including driving to the zone results in a successful cancellation of the ride. Never get on these things!!.Delilah GVersion: 3.118.0

✓ Walking for nothing...When you look at the map you see a scooter. Then you walk to the scooter and it’s gone. Then you find another one.. when you walk some one already picked up. When you realise you are already out of your route and spent time finding a scooter. The app itself is amazing, easy to use... but it’s just frustrated walking for nothing. It should have an option to book temporarily, and even if you don’t make in time, you would be charge a fee to book and don’t pick it up. Easy! And save the frustration.CacothiiVersion: 2.27.0

✓ Absolutely horrible product and service.Lime just hit Nashville and as excited as I was to try it my first experience has been terrible. First it took me walking blocks and blocks trying to track down one. (I was walking for more than 30 min) None were where the app said they were and I reported 4-5 missing before even finding one. It’s battery was almost dead but it got me across the pedestrian bridge where I found another that said it had 15.8 miles. When I got on it my app now said 13.4 miles range. I was going 2.7 miles. About half way through the trip I hit a hill and the thing started struggling (btw I weight 135lbs) and the range now said 7.1. Got to my house and the range said 0. So I put it by the bus stop on my road and took a picture for the app to know it was there. Couple days later I get an email not asking me but actually accusing me of taking the scooter. And demanding that I immediately return it to the public. First of all, an accusation like that better have some strong evidence since I know for a fact I don’t have the scooter. Second the tracking tech has to be able to locate it. Or this entire business model is doomed. Will never use this service again nor can I recommend it in good conscience..CMaxx21Version: 2.15.0

✓ Wrongful AdvertisingEducation time! When you say “ #RIDEGREEN Lime is on a mission to build a future where transportation is shared, affordable and carbon-free.” First of all there’s a big big difference between “carbon” and “carbon-dioxide (CO2)”, everything you see and feel is “carbon” based, including humans. Second of all with the batteries, do you know how big of a operation it is to mine for the rare metals in the batteries you use? AND these batteries contain more elements than a whole car does. Before they even see a customer, they’ve already created a big amount of “CO2”! Not to mention the minerals for the metals (scooter frame, micro chips, breaks). Now the oil based products used, Rubber handles, tires, plastics. Now unless you charge these batteries from solar panels or windmills/dams, the main power source and usual from a gas burning electric plant. I’m giving this a 3 star because of the wrongful advertising, there is absolutely nothing green about scooters. But I do enjoy the shenanigans and fun I have with these..<*{{{}}><Version: 3.118.0

✓ Bikes great. App - not goodMap technology is terrible. Can’t see streets or lanes. You will walk to where the bike appears and find it’s not there. Map is unable to be rotated to get better bearings. Once you are where the bike appears to be located on the map you Zoom in super close and see a faint alley barley visible making the convenience of the bike for transport ruined by the extra kms you have to walk to actually find the bikes. Once the app is better this should be a good service..Ben that sleepsVersion: 3.37.0

✓ First experienceTried doing a group ride with 3 scooters and found only one was operable and 2 of them would not work due to the scooters being parked by previous riders just out of the zone where they would work. Tried to drag them to the operational zone and they still did not work and could not disconnect until we were there. They should not have been allowed to connect in the first place and start charging per minute. Tried a second time my card was declined due to the 5.00 hold and then the charge an immediate charge for the full amount causing it to flag as fraud. Partner had to use their card and we chose the scooter that worked and two new scooters and again, only the first scooter scanned for a group ride was operable. Decided to walk the 25 minutes back to our hotel. Had to call for a refund on both rides as it was more frustrating that both times we were u successful in getting all three scooters to work at the same time. There was no assistance through the app either..KeltnerivanVersion: 3.147.0

✓ Forget about using this company until they make improvementsMoney hungry organisation. I would ride the bike every single day to college, which is about ten minutes biking, but every time i try it charges me ten pounds!. Then the card gets declined obviously because I’m only a teenager and I don’t have a lot of money. To improve the app stop charging by the minute and get the customers to pick out exactly how much time they would be riding for, because I’m not paying for a 30min pass for five-10 minutes of riding!!!!!. Also, stop charging ten pounds. You lot haven’t even given back the tenner you took off me two days ago. Which by the way I didn’t know about, it put me into negative numbers with the bank and I had to take a loan from a family member to pay it back. All in all I’m very angry 😡😡😡😡.AppreviewteenVersion: 3.145.0

✓ Buggy screen signed me up for Prime without my approvalThis morning I clicked on a notification from Lime. When the app opened the background was greyed out and a ‘We've updated our Privacy Policy’ pop up was displayed at the bottom of the screen. I was attempting to tap on the ‘I agree’ button but it was unresponsive. So I tried to click out of the pop up and still the app was unresponsive. I then closed the app only to immediately receive an email saying that I’ve signed up for ‘Lime Prime.’ Not only did it not ask verification from my Apple ID for this purchase, it charged my registered credit card within my approval. I only use Lime on occasion and had no issues with service. But this is ridiculous and scammy!.Kiyomi__Version: 3.108.0

✓ Great but can be betterI’ve been using scooters to come and go to work once it’s 2km distance from my place. The experience is really nice, however, I’ve noticed that some of them don’t have horn which can be dangerous. Also, I think that should have more scooters available in the CBD and nearby suburbs once it’s very annoying walk long distance for getting one and when arrive get surprised without any at the place it shows in the app..Rodrigo GuilhermeVersion: 2.28.2

✓ Quick to take extra money from your accountI have been enjoying Lime bikes until recently. I was so pleased that ebikes are finally reaching my area as I travel 1 h by bike therefore recently when I was leaving bike in same area where was the parking sign marked and I was allowed to park the bike and it was area where it wasn't blocking anyone. I got a warning first time so next time I mad sure it's parked properly again and doesn't disturb anyone. For a second time I got warning and 2£ taken straightaway from my account. I requested refund as bike was parked correctly. I was awaiting refund and what happened 2£ that was taken from bank account didn't came back there only were placed on app as a Lime cash which I will not use as I only buy passes. Completely disappointed still awaiting if I get the stolen money back..GoszuaneczkaVersion: 3.80.0

✓ Just wish I could reserve one!The scooters are awesome and I love hoping on one to get around. Just super frustrating and annoying when I go the long way around or out of my way to grab one, only for it to disappear right before I get there. Really wish you could reserve scooters when you’re within a certain distance so they disappear off the map and other people don’t go out of their way for nothing..Protea11Version: 2.29.1

✓ At first it was good but then they let me downI got this app thinking it would be a quick and fun way to get around London but instead something expensive and unsafe to use . I had unlocked a bike which had supposedly been left in an area which it shouldn’t of been , little was I to know and got charged £2 for leaving it in a prohibited location , the app confined to pop with notifications to say that I was being charged £5 every minute despite the bike still being where I left it as I had to cycle there to check. When I first used this bike it was great sadly this experience has made me delete the app..SosksloeornfnfVersion: 2.103.0

✓ Awful. Don’t bother.So I downloaded as in London there is the new escooter test as well as the lime bikes. App is awful. I’ve done a few deletes and reinstalls, and finally given up and permanently deleted. I’d log in, then for a second it would show the map, then it would throw you back to the log in page. Nothing worked, phone, email, apple sign ups, nothing would stop it from jumping back to the log page. Then you hear all the other bad reviews of it being expensive, scooters not charged when they say they are, people getting stuck with a non working scooter 100 yards down the road and you can’t argue the fees lime gives them for a short trip. App not knowing the parking areas, then fining people when it’s actually left in a parking bay! I’ve used lime in the US and it’s fine, I have no idea what clowns are in charge of the UK version..KoolerkingVersion: 3.15.0

✓ Too many fines nowI LOVED lime bikes when they started getting big in London, I was using them multiple times a day; even signed up to premium. Worked out cheaper than the tube and I was getting in exercise too. Now, it’s constant £2 fines without any evidence provided you just have to accept Lime taking money from you. No way to appeal or anything - I think they need to be careful because in my eyes this is almost illegal… you can’t fine someone and not give a reason. “Parked incorrectly” is not a reason to give someone a fine if you can’t share the picture. If anyone reading this also wants an alternative, human forest is great and first 30 mins is free. Never got fines from them!.SmellyxVersion: 3.86.0

✓ Lime scooter wouldn’t let me end my ride, overcharged me by 3x amountI want a refund for my ride last night. When I tried to end my ride I was told there was a “network Error” . So I rode the scooter to a new area a few blocks away in hopes of better coverage. But I got the same error. Subsequently I was overcharged by 30 minutes and I traveled a quarter mile more than I wanted to. This network error IS NOT MY FAULT and lime has a duty to provide a way to end a ride that doesn’t depend on a Network. For example scooter could be attached to the user’phone via Bluetooth so that users can end without relying on a spotty network (mine is Sprint BTW). It is very suspicious that my phone had the same amount of network ‘bars’ when I was uploading my credit card information, and getting Lime to START charging seems to work perfectly with only 2 bars! It is UNETHICAL and ILLEGAL to trap a customer in a service that they are unable to end. It is frankly suspicious that Lime hasn’t implemented this very simple fix, please refund my money immediately AND fix this issue or I will report this to the City Attorney’s Office..ArtsdistrictchicVersion: 2.72.0

✓ Idea is great but the app is a disaster!The biggest problem with the app is help is unavailable. Any errors say to contact support but no contact information is available. The only phone number available is if the scooter is damaged but problems with locking, payments, anything else won’t let you contact support. The app is originally from the US so the only payment phone number was an overseas text to the US (we’re in Brisbane). If you’re just using the app for yourself, you will be frustrated but if you’re using for you and family, it’s a new level of frustration. I used my credit card for my wife and daughters and the system would not let us use the card on multiple devices. The app said to (you guessed it) contact support without telling you how to contact them. We literally wanted to give them money and they didn’t take it..Eagles4Ever!Version: 2.28.2

✓ Annoying & disappointingCannot select search for bike only or scooter only. Every time I open the app it selects a scooter near me which I am unable to close especially when I’d prefer a bike, so then I have search manually until I find what I want on the street then I can select it through scan only. Often tells me that a bike I scan isn’t available but if I delete the app and reload then it will..Double03.5Version: 3.3.0

✓ Lime scooter sucksI went to San Francisco for the first time and rode a lime scooter. Tried to get to the Golden Gate bridge and the scooter died 3 miles from the bridge and left me to walk. I tried to lock up the scooter, and it did not lock. I tried to contact customer support, and no one was there to help me. I would avoid lime scooter like the plague as this was absolutely awful.CJchristensen77Version: 3.122.1

✓ Terrible experienceI finally tried out the scooters and on my first ride I had to change scooter 3 times! First one the battery was almost dead but no warning. Second one the brake wasn’t working. Third one the accelerator wasn’t working. Fourth one got me back. Not entirely their fault if people don’t report the issue, although no way of knowing if they were reported. Messaging them apparently gets me some free starts on my account and a small bit of cash. Then the app stops loading entirely. Going through support gets it working but only temporarily. I finally give up and ask for my account to be deleted and the money to be refunded to my card. Now apparently there is no money to be refunded. Wasted a few quid on a journey full of hassle and don’t get any back. Not offering a decent service and relatively expensive for what it is. (Even when you pay the right amount for a ride).Kalmaro.comVersion: 2.86.0

✓ Useless nowI used to be able to see where every scooter was regardless of where I was. Now it only shows them if they’re right next to me. I found one the other day a few blocks away by zooming all the way in on a random spot. Then it suddenly showed up. I don’t mind walking a few blocks to a scooter and with this app that’s impossible. Also they charge way too much now. It costs more for me to scooter than to Uber. Upon further inspection, I can only assume they’re trying to limit the amount of scooters used in certain areas. I’m not in a red zone but I’m not in a great neighborhood, so instead of making it a red zone, they just make it impossible to find a scooter. Yesterday I tricked it into showing me a scooter. I walked all the way over to it and even when I was standing right on it, it wouldn’t tell me it was there. Completely invisible to the app and it had 10 miles on the battery. Thanks for making your app borderline impossible to use. And the other scooters are just useless so I have to use lime..Apple is incompetentVersion: 3.28.0

✓ Numerous problems stopping it being a 5 star rating.Lime is great when it’s great but there are a few notable issues for my perspective, especially given that it’s quite spenny. 1) trying to end a ride can be excruciating - I would imagine they coin a lot of extra revenue from the app hanging at the end of a ride and not presenting the ‘end now’ button immediately, sometimes you have to exit and re enter the app a few times in order to end it successfully. 2) in my area (south Barnsbury) it’s obviously popular to vandalise the bikes - pedals / seats / chains removed - ok lime cannot prevent that but it should make the reporting process much simpler so that bikes can be taken out of circulation immediately the problem is reported. But as things stand you report the problem but it doesn’t cancel your booking - weird. This process really needs improving to save booking a bike, walking to it, and the bike being no good. 3) since the kids are back at school, there are frequently no available bikes in Islington - again, lime can’t influence where people ride to but they must have software indicating that there is a massive shortage in that area in the daytime on weekdays - so, maybe get some more bikes? Consider discounting rides out of the city so that people bring them back to the area? If it wasn’t for these things, it would be a 5 star rating cos it’s a brilliant service when all the things that should work, work..SaraklkVersion: 3.126.0

✓ Subscription charge in the winterI got charged a subscription fee in the winter, where lime does not run there scooters during the duration of winter and idk how I’d go about getting a refund, imma toss a scooter off a bridge for the 8 dollars I’m not gunna get back..NorthsiderailVersion: 3.85.0

✓ Charged us for 10 minutes of going nowhereMy boyfriend and I were trying to use these scooters on a bike path in Austin. Having never used them before, we weren’t sure if they were allowed on the path or not but we assumed it would tell us if they weren’t. We started our ride and they worked for a little bit, maybe like a few hundred feet, but after going down a large hill onto the dirt path part of the trail we couldn’t get either of them to work. We tried but they wouldn’t start back up and at this point we figured they were not allowed on this path (although nothing changed on the app or scooter screen indicating this at all). We tried to end the ride but they were “not in a proper area” to end it so we had to push them all the way back up a hill and back to the pavement we got them at just for the app to charge us the whole time we pushed them. Both of us were charged almost $10 to go nowhere and become out of breath having to push these scooters around. After submitting a complaint 2 weeks ago I have yet to hear back or get my money refunded lol..Mdupo6Version: 3.62.1

✓ PaywallYou cannot see the zones and designated parking spots. If you are not actively renting. So actively paying. I travel a lot in the USA for work, that mean that i cannot know in advance which hotel would be best suited if i want to use your services Service that i would LOVE to use Completely absurd and greedy.Vince-003Version: 3.126.0

✓ UnreliableLime used to be a viable way for me to get around (albeit a little expensive - but fast and fun), but I have so many issues unlocking bikes all the time now, or just not having any bikes around at all. When you need to be somewhere you don’t have time to click the help button every single time. It’s not worth taking the time to walk over to a bike only to find it’s not going to take me where I need to go. It usually means I’m late because I’ve missed the bus I should have gotten, or I’m forced to call an Uber. Also there haven’t been any helmets on any bikes for ages! Apparently lime says if there’s no helmet then walk to the next bike - not the best plan when 99% of bikes don’t have a helmet, you’d be walking all day!.LileyyyVersion: 2.72.1

✓ Couple things,Lots of fun to ride & is a great idea to have introduced to NZ!! Although it’s fairly cheap to use money-wise, we aren’t in America so I don’t understand why we top up our accounts in NZD$ but pay our trips in USD$ something to think about and HOPEFULLY change that in the near future. Also would be great to expand the “service area” or “green zone” to the whole of Auckland..ManuelTrifilo105Version: 2.24.0

Lime - #RideGreen works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Lime - #RideGreen.