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ThriftBooks: New & Used Books App Complaints & User Negative Comments 2024
ThriftBooks: New & Used Books app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using ThriftBooks: New & Used Books? Can you share your negative thoughts about thriftbooks: new & used books?
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ThriftBooks: New & Used Books for Negative User Reviews
✓ Registration does not workTried to register. Once I did it the app would not let me sign in. Still will not..Version: 1.2.0
✓ Don’t buy “Good” or lesser quality.The bad; I would just assume that anything “Good” or “Acceptable” will show up in pretty poor condition. How to Win Friends and Influence People (supposedly in Good Condition) showed up with 4 out of every 5 pages dog-eared, notes on every page written in pen, and half of the notes scribbled out so there are large blue ink borders surrounding a large portion of the book. Additionally, I had to pull out nearly as many sticky notes and tabs as there are pages. I also ordered a dictionary of finance terms that showed up in pretty dismal condition, I am not sure if it was the post office’s fault or Thriftbooks though. The postmen out here probably manhandle more strangers’ packages than Bill Cosby. The good; cheap books, fast delivery, huge selection, and anything in the “Very Good” or “Like New” category shows up in excellent condition! The only reason I haven’t recommend this app to my family and friends is because I want to collect their order points. Thank you guys at Thriftbooks for what you do. On a final note for fellow book-lovers! If you have to dog-ear 80+% of the pages, maybe just reread the book instead😉..Version: 1.2.0
✓ Thriftbooks=Great! App=Disappointment*NOTE* My review is not of THRIFTBOOKS, but of the THRIFTBOOKS APP. The app is trash, but thriftbooks as a whole is great, and worth checking out online if you’re new to them. I love Thriftbooks, and while they’re not always the best price for certain books, I’ve never had a problem with the quality of books I’ve received, and the prices are often far better than anywhere else online. They’re decent books for good prices. You can choose the quality of book for a variant of prices, add books to a wishlist and opt for notifications when the books you’d like are available. However, their app is trash. While the app was severely buggy before, now it won’t even load. It times out and crashes before I even get the option to log in. I don’t want to have to go onto the internet, load up their website, and re-log in every time I want to glance at my wishlist and tell my friends. It’s not worth the time, and the mobile website is frustrating to navigate. I talk about books A LOT, and the app used to be so convenient. Now, it’s entirely unusable. I’ve tried redownloading the app multiple times on multiple different occasions, and the same thing always happens. It is entirely compatible with my phone, and nothing has fixed it. All I can hope is that this bug will be repaired soon! In summary: the app isn’t worth it. Check out and order your books on the website, when you happen to be seated at a computer..Version: 1.3.0
✓ Like New... I think not!First let me say the app is wonderful. Haven’t had any problems. Ordered on Monday received on Saturday. I live in Arizona so most of facilities are not that far from me. So I made my first purchase... I bought 8 different types of books. The thing with this is you can’t see the books or SMELL them!!! I bought hard cover books. I also bought a variety of books so that I can see what condition each of the books were in by their standards. I bought 2 like new books. Only one of them was like new. The other one had highlights throughout the book. Now the one that really bothered me was the fact that they would ship a book that smells like Mold. It smells like it was stored in wet moldy basement. This was the very good condition book. Very disappointed. My other very good condition book looks like some spilled something on the front cover of the book. Finally the good condition book was in better condition than the like new book, despite the highlights in the book. I’m a serious book collector. If I pick a book that’s like new. I would think that’s what I would receive. I’m scared to pay anything more than $4.99 for the books they have. I have books that’s $79 in my wish list... but I would refuse to pay that much for a book and get anything less than new. Don’t like markings in my books. Dust jacket needs to look like it was stored on a bookshelf and not a garage. Very disappointed with first purchase..Version: 1.1.3
✓ Not In Very Good ConditionI ordered Harry Potter and The Sorcerer’s Stone in Very Good condition and it just got here today. I was really excited because I wanted to read it again and when I got it I was super disappointed when I saw it being taped together. I know it wasn’t a lot of money, but I spent the almost 5 dollars to buy a book in very good condition. Whereas the book I got was in practically the same condition of my old copy except for the fact it was taped. The spine was falling apart and not in good shape at all. Normally I wouldn’t care, but the whole reason I bought it in ‘Very Good’ condition was so it was nicer than my old copy which was falling apart just as the copy i bought was. If I wanted it to be functional I wouldn’t have spent the money to buy another book and i would’ve just taped mine together..Version: 1.5.1
✓ Improvement requiredUsing iPhone 6s Plus, the screen flashes when trying to sign up to Paypal for the first time. Also no padlock symbol is visible to show its secure. I am a U.K. buyer.Version: 1.1.5
✓ ThriftBooks stressed me out!I ordered “The Duckling Gets a Cookie” (among other books) for my 6 year old I received 2 copies of “The Pigeon Takes A Bath” instead of the ducking book. I emailed, they apologized for the mix up and claimed to have sent out the correct book. I received a third copy of the Pigeon book instead.. emailed again. This time they refunded me for the price of the duckling book and assured me they weee sending the correct book. I then got a FOURTH copy of the same pigeon book. I emailed again and the response was that the book is out of stock, shipping/delivery takes roughly 2 weeks per order so I’ve been trying to get this one book for my daughter for over month now. Not to mention on the website and app the book is in stock with multiple copies. If there is a book you REALLY want from ThriftBooks, I recommend trying to find it somewhere else first because it’s not guaranteed you’ll get the book you paid for apparently. I would’ve given them 1 star if it weren’t for the fact that the rest of the books I ordered were correct. It’s been such a hassle trying to get this book from them..Version: 1.5.1
✓ Love ThriftBooks, however……the quality of the books is starting to slip! I’ve been a ThriftBooks user for about a year and a half now. I’ve bought both new and used books, but mostly used. My last order included a book that was deemed “acceptable” quality, but I’m going to have to replace it as soon as I can locate a better copy. It smells like a wet, moldy basement and is so filthy, I felt compelled to shake it out in case there was critters in between the pages. There’s very visible water damage on more than half of the pages and should NEVER have been listed as acceptable. I wish ThriftBooks would list the name or some sort of ID of the seller, so I can avoid deceptive sellers like this. With that being said, I’ve ordered many books from ThriftBooks (and received several free ones!) and issues like the one above have been very few until recently (another book from the same order was RIFE with notes, highlighting, and underlying). I’ll continue to order from ThriftBooks..Version: 1.5.1
✓ Shipping CostThe cost for me to ship it to Canada is more than my order. My order is $36 and the shipping is $38 that’s crazy, I’m only getting four books!.Version: 1.5.1
✓ Disgusted & horrifiedI used to love this website & app. I’ve purchased countless books for myself and my 3 year old daughter. However, after the most recent purchase, I’ve decided I would never order again. They clearly don’t check quality or even look at the book for that matter. I ordered a holiday book for my little one, and it was supposedly in “good” condition. When my order arrived, that particular book was not in good condition at all, but I didn’t mind; I know I’m ordering used. The issue that changed my mind completely was when I flipped through the book and found a dirty, used bandaid inside the back cover! Had I not checked beforehand my 3 year old could have gotten ahold of a strangers old bandaid, complete with dried blood and all. I reached out to the company, horrified, and I got some generic response about how they were sorry I wasn’t satisfied and I would get my money back. They didn’t even address the issue of the disgusting used bandaid and have since sent emails asking me to rate them. Thanks for the reminder ThriftBooks! Here’s the rating, and I hope no one else gets something as disgusting with your zero quality, non-checked books that are being sent out! RETHINK BEFORE YOU PLACE AN ORDER!.Version: 1.1.7
✓ UnimpressedDon’t even bother!! They claim 6-9 business days to receive your order. It’s been 2 months and I am yet to receive mine. Pretty horrible service. They even stopped responding to my emails. Go to a local used bookstore, prices are around the same with shipping. You’ve been warned..Version: 1.1.6
✓ App is still horrendousWhile I love the actual site, the app... Is HORRENDOUS!!!! It doesn't even work. Won't even open. Don't bother with the app. Go to the actual site. Such a disappointment. I thought I'd give it another go, to see if I could get a discount through the app. How can I? I won't be downloading again. I'll stick to the site..Version: 1.1.3
✓ Back button doesn’t work properlyJust got this app and started looking at books. It is very annoying that the back button does not work right. If you try to go back more than one page it just switches back and forth between two pages instead of going to previous. I tried the “Back to Search Results” link but that does the same thing, takes me to the page I came back from, not to search results. This is very annoying. I have started my search over at the first page three times. Steps to reproduce: go to category page, click through to book, click on author link, click back button to go back to book. Next back button should take you to the original category page but instead takes you to the author page. Please fix this!.Version: 1.5.1
✓ Has some issues to fixAs a book lover I love thrift books for its prices and wide selection of books. Customer service is great and resolves issues with no hassle and quickly. Only issue I have is that about two or three times I’ve received books without dust cover even when it didn’t say anything about missing dustcover I wish they wouldn’t accept books without it and resell it it’s frustrating especially when it’s part of a collection or a series.I have contacted customer service where they said they’d send me another one with dust cover at no cost to me. When I received the book it was missing the dust cover again! I’ve also received a book at some point with writings and highlighted parts in it. A little highlighted part here and there don’t bother me I just hope I never get one that has a lot of that..Version: 1.5.1
✓ Smelly BookSo I used this once and bought Every Man Dies Alone by Hans Fallada (great book, by the way). I was super excited to use this app because I love a good deal. I understand that people have bad experiences where the books are in horrible condition even when buying a ‘like new’ book- but that wasn’t my issue. The book is in great condition, super happy about that. But it smells SO bad. Like mold and cheese and farts and mint and perfume. I know that it’s used, but y’all- this book was stinking up the library. I know it may not be ThriftBooks fault for the smell, but because of that smell, I doubt I’ll be using this website again..Version: 1.5.1
✓ Issue resolved by customer supportI purchased over $30 of books that were listed as being in "good" condition. 3 out of 5 books were in terrible condition. There was writing on every page of one book, a second book had most of its pages taped back in, and a third belonged to a public library. (I know libraries sometimes sell old books, but this book was quite new and popular so I doubt it was sold by the library) I was pretty upset about the whole situation so I called customer support. The lady who assisted me was so kind and understanding, it changed my attitude about the situation! She offered two solutions: a full refund or replacements. I chose replacements. They arrived in a timely manner and were in excellent condition. I think I'll give thriftbooks another shot..Version: 1.1.7
✓ Something is wrong …I LOVE ThriftBooks! I use it a lot and never usually have problems till now. I just want to make this be known so maybe someone can see this and fix the issue. I am trying to buy books but it won’t let me continue. I pressed the address I want to use and it will load but stay on the address page. Seems like there’s a glitch problem and I couldn’t find on the app “help” button so I figured this would be the best option. Other that this, ThriftBooks is awesome! & I recommend this app to anyone but just seems like they are having some issues right now which is fine! I hope they can resolve it sooner than later cause I would love to get these books ASAP!.Version: 1.4.0
✓ ClunkyThere’s a lot of censorship. The app is clunky and as stated navigation is tedious. The postage charges sometimes make it not the best option. Use but don’t depend on it..Version: 1.5.0
✓ Love the website, not the appThe app does nothing but crash. Great website, I use it all the time, but the app is useless..Version: 1.1.3
✓ Hard to useWhile this store offers amazing deals, the app is very hard to navigate and logs you out automatically.Version: 1.1.3
✓ Do they have a quality assurance department?I love the app, I found all the books (7 in total) I was looking for, and the order got to me quick. However, I didn’t get any of the books I ordered. My name and address was on the package, but a bunch of random books were inside. I sent a message and they said they could give me a refund for some of the books and send new ones of the other books I was missing. It’s pretty disappointing because I was looking forward to this and I really wanted to like this app. So not only did I not get the books I wanted, I also won’t get replacements for them and I have to wait another 12 days for them to replace the two they said they could replace. Not impressed, that’s something that should not have happened if they did a good job with quality checks..Version: 1.5.1
✓ Why is this even necessary?This app has the exact same features the website does and is designed so similarly you cannot even tell the difference. The only difference between the app and the website is that the app keeps signing me out.😡😡😡 I was hoping that I would be able to see my orders more clearly instead of having to click five different links to get to one shipment. I wanted to see all the books I've ordered on one page and maybe notifications from the app for when my order ships would be nice but it doesn't seem to do that either. I don't really see a reason why I should keep this app on my phone when the website has the same exact features and even works better..Version: 1.0.4
✓ Good and BadI’ve been isn’t ThriftBooks for a few years and there’s some pros and cons to it... Pros - Inexpensive used books you won’t find cheaper anywhere outside of a yard sale - A massive selection so you’re most likely going to find the book you need - Free shipping on orders of $10 or more (which is 3 books at their least expensive) Cons - Shipping is odd. No matter where the books ship from, they always follow the same insane route (EXAMPLE - Some books ship from Phoenix AZ, I live in Tucson less than two hours away yet the shipping always sends the books through Nevada and other states before it ends up back in AZ). This happens no matter where the books are being shipped from and a shipment that should take a day or two to reach two hours down the road takes an entire week. - The “Free Shipping” no longer includes the original price of the free books you’d earn in your rewards like it used to towards the free shipping limit - Their customer service is pretty much non-existent I do like ThriftBooks and I’ll continue to utilize them but their shipping methods are insanely awful. From someone who’s spent most of his career handling shipping and receiving issues, I really don’t understand why the shipments ALWAYS go for a multi-state tour when the delivery address is less than 120 miles down the road..Version: 1.2.0
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