- 97.0LEGITIMACY SCORE
- 97.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Running Trainer: Tracker&Coach App Complaints & User Negative Comments 2024
Running Trainer: Tracker&Coach app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Running Trainer: Tracker&Coach? Can you share your negative thoughts about running trainer: tracker&coach?
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Running Trainer: Tracker&Coach for Negative User Reviews
✓ Current pace feedback incorrectI have used the app for years and love it. But since a recent major upgrade the Current Pace feedback (verbal reading) is consistently incorrect. When ave pace is 9min/km it would say current pace is 54min/km. This happens every time now and never did before. Clearly a bug that needs correcting..Version: 4.0010
✓ Pace Not CorrectI have a 5 mile course which I used a landscape wheel to measure. Not to say it is totally accurate but it is pretty close if not consistent. I ask run tracker to provide pace every 1/4 mile. The GPS does not provide very good accuracy but then again, I really didn’t expect it to. However, what is truly a problem is in providing my pace. Given that computers should always do well at math .... for some reason this app can’t do the calculation correctly. I am 70 years old and “run” at about a 15 min to 11 min mile. The app provides a pace anywhere between 22 mins and 9 mins .... I don’t exercise anywhere close to the range. I don’t think the GPS inaccuracy has anything to do with the problem. I will keep looking for an app that provides pace more accurately..Version: 3.501
✓ No tracking my distanceThe app is full of monetization features, it was not able to track my first 27min run..Version: 4.0010
✓ Don’t get this appSigned up for the 7 days free trial period. Following the seven days, they charged me 137$ of annual subscription fees without my consent. I never intended to pay for the app. Very misleading. Would give 0 stars if I could..Version: 3.740
✓ SubscriptionI signed up for the week premium trial & was promised that 36 hours before the free trial ends, I would be notified that I would be charged. I was not notified at all!! I also selected the renewal cost at £9.49 a month that I could cancel at any time. A week later, I wake up to receive a £90 bill that won’t be refunded because they say that I selected the option, when I know for a fact that I did not..Version: 3.750
✓ Mostly functions but poor serviceDoesn’t log workout properly with Apple health app. When you ask for support expect a nasty reply. The ‘comprehensive help database’ is sorely inadequate and mostly about how to get your money back. Why would I spend money on an app that doesn’t work in its most basic form?.Version: 3.880
✓ Free with no registration but poor GPSGreat as no need to register/create an account unlike most famous big apps/brands! However GPS does not work very well and you end up with an incomplete representation of your trip (lower distance than completed, wrong mapping of the run and wrong pace obviously). Please fix this and it will be 5 stars for me!.Version: 3.201
✓ UnreliableI have been using this app to improve my time running 5k and sometimes this app has been helpful with that. Unfortunately, there have been times where it has not recorded my time and distance for a good 5 minutes from me pressing the start button. I’m not using the premium version so a guess you get what you pay for but still come on guys this is a basic!! Would not recommend for people with anger management issues because I have damaged my SIM card from chucking my phone in frustration or at least get a screen protector..Version: 3.751
✓ Can’t unsubscribeJust not for me. I don’t want it and cannot find out if I just have free trial version. I’m not able to unsubscribe. I do not want to get charged for something I don’t intend to use. When I go to App Store purchased apps, this app appears. I did not purchase it. I was trying free trial. Supposed to be able to unsubscribe before trial period ends..Version: 3.870
✓ Very expensive and u reliableThe app is very glitchy. No way to lock it during warm up. Often stops working in middle of run and skips to end. No cool down screen or ability to say run completed at the end. Also it takes a full year subscription!! Instead of monthly and it is very expensive. PLEASE FIX.Version: 3.851
✓ ScamThis happened to me too. 130$ without me knowing. It’s not ok. I had this app from before and was never charged for the basic parts. I wasn’t using so I deleted it. Downloaded again thinking I would use it as before and it charged me 130$. So upsetting as I do not have 130$ to spend on an app..Version: 3.740
✓ Fake reviewsThis app is not free once you download it they will charge your account $130 No chance to get it back It was quite a nice surprise This app does not offer anything more than other running apps which are free....stay away!.Version: 3.851
✓ TerribleTerrible. Charged me without approval. Don’t get this app. $130 just for wanting to do a free trial. Absolutely ridiculous. If I could zero stars I would..Version: 3.740
✓ Fun while it lastedI’m so sad about having to find a new app. I’ve used this running app for almost 5 years and it helped me accomplish things I didn’t think I ever could. A few months ago I had a technical problem and found that there was no longer any customer service. Just an email saying “we are busy”. Literally an email busy signal. Lol. Then started up last week again and it’s total garbage. They changed the voice to some horrible sounding bot. But worse of all if they deleted all running plans, except for 3. There used to be literally dozens of plans. The highest level of training is a 10k. Must be a proprietary issue or they just got bought out and trashed (gotta love capitalism). Canceled by yearly subscription which I paid for because it was great. Do not purchase. They are done..Version: 4.0010
✓ Great app but I’d like to be able to create a profileI’ve been using this app for years. I actually like it better than any of the other apps I use/have used, but my only issue is (and forgive me if this is possible and I just don’t know how to do it) I would like to create a profile. This is the third phone I’ve had where I’ve used this app and each time I get a new phone, my run history is gone. The other apps I use, I create a profile and all my runs are stored to the profile. When I get a new phone, I sign into my profile on the other apps and there are my previous runs! This app is great. I just wish the run history wasn’t so temporary. Edit: at some point, they made the split timer part of the premium content. I’m lowering my rating from 4/5 to 3/5. If they would offer the split timer as its own content for like $1-2/month, I’d get it. I don’t need the other premium features, but I would like that..Version: 3.880
✓ HorribleThis app keeps experiencing technical difficulties It takes so long to load up And it clears my run history for no reason.Version: 3.740
✓ HorribleCharged without approval for an entire year, and it is impossible to get in contact with anyone to get it refunded. Not worth the free trial..Version: 3.740
✓ Non inclusiveNo gender options other than male/female and also weight is cut off to 119kg. Pathetic in this day and age..Version: 3.750
✓ Extremely Basic and UnhelpfulThere are a multitude of ridiculous problems with this app. I’ve been using it for 3 years now, but I’m finally cancelling my subscription in search of something better, leaving 3 years of stats behind. (It used to be less awful but subsequent updates have made it virtually useless.) 1) There is no feedback option for a halfway point in the work out!!! How are you supposed to know when to turn around? 2) Partly due to the issue in #1, frequently my plan workout finishes when I’m still someways from home. However, the app stops tracking you after the plan workout finishes, and yet I have / want to continue. That means whilst running I have to fumble around past all the post-workout screens and achievements, pause my plan, start a freestyle run and skip through the 10 second countdown and it is VERY annoying. 3) The plans are also highly inflexible. My main goal might be to run further distances, but sometimes I am short on time and would like a shorter but more intense interval training workout. But the ability to swap between plans like this was taken away a year or so ago. These are MASSIVE issues and oversights. I cannot fathom how these issues never occurred to the developers, as they are pretty obvious and basic things that a running app should offer. Trust me, if you’re thinking about using a running app this is NOT the one for you..Version: 3.841
✓ Just not reliableIt’s a real shame because I like this app and it’s interface but it’s just not reliable. The last time I used it, my usual 5k run was recorded as 8.5k and apparently I ran the first 4K at an impressive 60k/h. I’ve been using it (on the same route) for around a year so decided to give it a last chance only to find no gps signal. Whilst these issues are infrequent I have experienced them before. I’ve now moved to Strava..Version: 3.300
✓ Cool App that could use a few features and fixesI love using the app, especially because it's free. But there are a few things it's missing. I wish the music would begin to play as soon as your workout began. It doesn't make sense that I would have to start the music manually after beginning the workout. I wish the app would track elevation changes and would automatically pause when I stop running. There is one problem with the app. The GPS isn't always accurate and sometimes my pace jumps around by a couple minutes when I know that I've been maintaining the same pace within a few second margin. Overall though, it's pretty good..Version: 2.1
✓ ... but it can’t track distanceHad the app for maybe 2 months. Run in the same place consistently. Tracker worked fine in the beginning. Then after I’d declined the paid version multiple times it simply wouldn’t track location so you couldn’t see the distance, only duration. Deleting and reinstalling app would make the GPS work for maybe a workout or two, then it would drop all connectivity again. This wasn’t a connectivity issue as google maps would know where you were while this app would say no connectivity, and the app had previously had no trouble in the exact same route, and would have no trouble when first reinstalled. Without ability to track distance, app is useless/basically an annoying stop watch. Don’t download, giant waste of time/source of frustration. If I could give zero stars I would..Version: 3.751
✓ Quite goodWhat would really help is to be able to preset a run with a distance or time. Reason being ...for example you complete your 5k, by the time it takes to stop the app, it records an additional part of a kilometre which skews the stats and although you can edit to remove the extra, it doesn’t recalculate averages. A little bit annoying to have to do those tweaks (if you can be bothered) to keep it accurate. Overall a useful app and using it regularly..Version: 3.830
✓ No Apple Watch appWhat’s ripoff. Upgraded from their previous app, at a ridiculous price of $149 a year. Then found out there was no Apple Watch app. I run with my watch, not my phone. What a waste of money..Version: 4.0010
✓ I hate this updateI have used this app for a little over a year now. Before the update, I would have given it 5 stars; I could just turn it on, run, and not worry about it again until my run was over. Now, after the update, it lags and takes forever to update the mileage so it tracks mileage completely different than it did before. For example, I run the same route in the mornings and before the update, it would count as 1.5 miles. The new update shows I run anywhere from .5 miles to .7 miles. I have taken into consideration that it could very well be more accurately tracked now than it was before, but the fact that it takes forever to update the mileage is what concerns me. My other issue with this new update is that as soon as I reach “1 mile” it turns off and stops tracking my run which drives me absolutely insane because I don’t want to worry about a stupid app the entire time I’m running. I am BEYOND frustrated with this useless update..Version: 4.0010
✓ Not goodThey won’t return my emails about cancelling the subscription. There’s no place on the app or App Store or on their website that has anything to do with canceling a subscription. They’re making it as hard as possible to cancel and that’s just messed up. It’s really great for running though, their customer service is just terrible..Version: 3.750
✓ Not happyDisgusting I hadn’t even finished the trial didn’t like it and you took near on $150 from my account!!!!!.Version: 3.840
✓ So badI downloaded this app, it’s so expensive and it doesn’t allow me to have the menu for free, when I noticed it deducted my money! 😠.Version: 3.740
✓ I thought I would like it..I used this app around the neighborhood and that worked out just fine but not when I go to the gym! This is a HUGE LET DOWN. Other apps will allow you to select what method of cardio you are using ( walking in place-tredmill, running-treadmill, walking/running-path, stair stepper, elliptical etc), So when I was done on the treadmill at the gym I expected to see 2.44 miles (power walked and jogged) but instead I got 1.34 and the route showed green and red all over the parking lot ? It did allow me to go in and edit the mileage I completed which is good but the fact that it was inaccurate during my walk and run regardless of where I did it is very puzzling to me. I’m hoping this can be fixed really soon..Version: 3.870
✓ Good when it worksThe app tracks your run, announces each kilometres and gives you info on speed, all for free. So far so good but twice in the last week the app failed to register the whole run, for some reason the app closed down ....I am disappointed as it had worked perfectly for 3 weeks..Version: 3.710
✓ DumbCan we not do this whole hiding the fact that this app costs money? They burry it in the description so they can say “this is no secret”. This app is free for 7 days then it charges you. I wonder how many people forgot about it and accidentally got charged $110??? Pretty shady and immoral. Shame..Version: 3.800
✓ ScamCharged me 150$ for a free trial and has no customer service!.Version: 3.740
✓ Used to be greatThis app used to be brilliant, for months it recorded all my runs without any problems. When they added the elevation feature into it, it started to failed to record my runs fully. Now I receive a message to say I don’t have enough GPRS signal and none of my runs are recorded properly. I don’t understand what has changed, especially as I’m running the same routes and using the same phone settings. So disappointed as I really want to support the smaller apps instead of the market dominators..Version: 3.840
✓ Can not stop membershipCan not end membership.Version: 3.880
✓ Good but not customizableAt intervals mode, there is just one chance to run: 5km. It's not customizable, so if you wanna extend your run training you should use just normal running mode.Version: 3.851
✓ Doesn’t work anymoreThis app used to be great. I paid for the lifetime subscription to unlock all the training plans that have really helped me improve my running. After starting with the 5k I’m now training for a half marathon, but in the last month the GPS tracking feature has just stopped working. Sometimes it is completely off and has no idea where I’ve been. Other times it’s is erratic during the run and starts and stops. Today it just decided not to record me at all. Even though it was accurately showing my location on the in app map. I’ve contacted the customer services but they have stopped replying to me now. I hope they get this app back to where it was..Version: 3.750
✓ Doesn’t allow purchaseTried to purchase the app to continue my training and it won’t work Really annoying.Version: 3.740
✓ Would improve average pace displayGood tracker that maps your route accurately. I like that it tells you a lot of information. However, it doesn’t tell you your actual average pace per each km. Instead it shows you a colour on your route that corresponds to a key at the bottom. This doesn’t really tell me what pace I was running, rather just if I was faster or slower..Version: 3.830
✓ DésabonnementDifficile de se désabonner....Version: 3.851
✓ Ok-but expensive !Good-but charged the FULL ANNUAL amount instead of a monthly subscription! A fairly expensive app for what it does..Version: 3.810
✓ Disappointment on disappointmentI’m on the free plan of this app. When I first got it, a bit over a year ago, it worked great. I really enjoyed it. Getting back into running this year, I started using the app again and found the « current pace » readouts to be severely wrong. When running a total of 5Km in 29 minutes, somehow my « current pace » is always well above 50 minutes per kilometre, making it very difficult to judge my performance during my run. Upon trying to reach out to customer support, all I got back was an automated email saying support is only provided to customers of the paid plan..Version: 4.0010
✓ Crashing App !This app was cool for a very long time but lately has been garbage. It drifts on the map and doesn’t seem to be as accurate with mileage as it was in the past. Another new feature is the app will crash half way through a run and give you zero credit for miles put in. The only way to fix this is by going in and editing the run if you know your mileage from previous runs. Downside to this is there won’t be any route data with map details saved. Not sure why they haven’t stayed up and fixed any of this but it’s very frustrating considering we pay for it. For the past month or so is the first time I’ve thought about getting rid of it..Version: 4.0010
✓ Good, but not comparable with SIRI and cannot plan a routeVery good and accurate as far as I can tell, easy to use and clear feedback too. But it should be comparable with SIRI really, and the ability to draw out a route to work out distances before starting would be really great..Version: 3.750
🙂 Running Trainer: Tracker&Coach Positive Reviews
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