BritBox: The Best British TV App Negative ReviewsBritBox, LLC

BritBox: The Best British TV Negative Reviews

4.5
4.58209 star

Total 112 Negative Reviews

BritBox: The Best British TV App Complaints & User Negative Comments 2023

BritBox: The Best British TV app received 112 complaints, negative comments and reviews by users. Have you ever had a bad experience using BritBox: The Best British TV? Can you share your negative thoughts about britbox: the best british tv?

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BritBox: The Best British TV for Negative User Reviews

Changed my mindI’ve been watching a great show “Silent Witness” (absolutely amazing really) on here but I think I’m going to cancel Britbox and pay for just this show that’s how annoying I find not having PIP. This is literally the only streaming service that doesn’t have Picture in Picture and it makes zero sense. And I’ve seen comments from older reviews where they respond and say it’s “coming soon” from a while ago and still nothing. Safe to say that I think they were lying because there still is no PIP in app and I really don’t wanna wait a month or even a week really of using this app without that feature. Absolute shame because I wanted to gift this to another friend who’s into British procedurals but I think Acorn would be the better bet..Version: 2.2.5

Terrible AppWe like the shows & the app installed on our Chromecast works. BUT the iPad app doesn’t work at all. Every time I try to sign in I get a blank screen. Deleted and reinstalled the app and it’s still totally useless. So don’t expect to be able to watch on more than one device..Version: 2.2.6

Useless on AppleTVJanuary 2021. If you’re going to use this app on a TV it’s now somewhat stable. On an iPad, forget it. What a piece of junk. It forces the Home Screen into portrait mode and then when you select a program it will finally switch to landscape mode. No thought to look and feel? Next it will sit their with a spinning arrow for an inordinate amount of time. It appears to be downloading or caching the entire show before starting. February 2020 update: works fairly consistently on iPad. On AppleTV4 (latest) it frequently crashes. “Could not load BritBox, network error - Retry” gets stuck on the screen and the only solution is to delete the app and reinstall. May 2020 update. Crashing on AppleTV4 has gotten to the point the app is unusable. Almost a daily occurrence now that on loading the app, the usual BritBox could not load - retry error comes up, but now it does that with the previous viewed content blurred out but still running in the background. When is this going to get fixed!!??.Version: 2.0.4

Chromecast is broken in latest update and very limited seriesApp crashes when asked to cast after this last update. Moreover, series like the Atkinson Maigret used to promote it is just one series or two programs. Other titles have only some of the series available..Version: 1.07

POOR QUALITYThis app has good programming content but delivery is poor. The images aren’t full screen on my Samsung TV, the bar at the bottom of my iPhone screen that you push up to close the app displays constantly on my TV while the program is playing. But what is REALLY annoying is that the program frequently freezes or the audio is momentarily interrupted during streaming via screen mirroring via my Apple TV. ARRRGH!! This is extremely unpleasant. At first I thought it might be my iPhone or Apple TV but I shut them down and restarted, checked for software updates, etc., and it didn’t resolve the problem. I reset my internet modem and wireless router, then checked my Wi-Fi streaming speed and it reads 60+Mb down and about 12Mb up. This is way beyond adequate and none of my other apps have this problem. The problem is in the BritBox app. So, if you don’t mind this frequent momentary, jerky loss of audio and video freezing, the programming content is good for us Anglophiles. Just exercise patience and don’t expect good playback quality. Or alternatively, you might treat yourself to three fingers of good whiskey before you start watching BritBox..Version: 2.0.5

Could be a whole lot betterGood content, but lousy app. Conked out again today. After a long search I found the help line only to discover they had technical difficulties, but were working on them. A simple message on the screen would have saved me time and frustration. The menu must have been invented by Rip van Winkle, asleep for the last 20 years. For instance when you watch something they put in under a menu item called Watchlist. It should be called Continue Watching or Already Watched like every other streaming app. Watchlist should be reserved for something you’d like to watch in the future. Despite that, Watchlist actually sometimes misses something I’ve watched. Occasionally it tries to make me log in again despite the fact that I pay for the service in advance. An uninstall and re-install fixes it, but a sheer waste of time..Version: 1.09

App redevelopment neededAs many people have commented, the content is great but the iPhone app is really buggy. We consistently have problems steaming, the app says “something went wrong”. When we force the app to close, we seem to have to restart it a few times to stop the error message “something went wrong”. After a few app restarts if works ok. Really flakey! W we don’t have this issue with other TV steaming apps like SBS OnDemand and 9Now..Version: 2.0.6

Serious issuesI really like the shows on here, especially the classic Doctor Who that you can’t watch anywhere else, but if you subscribe through iTunes you can only watch this through Apple TV, if you want to watch it through another device such as an iPad, it says you need to sign up again, therefore having 2 subscriptions going! Absolutely ridiculous, when apple devices use iTunes for subscriptions but you can’t use them all to watch. I only keep it for a little while until I get completely frustrated with it & get rid of it. I’d keep it a lot longer if they’d just fix the issues!.Version: 2.0.10

HorribleI finally gave up on this app. It crashed constantly. Never keeps the show I was watching on que, I’d have to search for the show again and find my episode. If lucky, occasionaly the show would be under watchlist (mabye). Hit resume only to start a completely different episode at the beginning or crash. Auto start next episode, crash. In the middle of a show, crash. It does display the episode on the AppleTV Home Screen. Click on it and wait for a surprise as to what the app will do. Switching from one AppleTV to another, never saves anything. They have certain shows I want to watch and can only watch here. I no longer care. Canceled and deleted, I’d rather have commercials. I know apps have issues but this many, constantly? AppleTV 4K newest model, software updated, no internet issues, 1200mbps speed..Version: 2.0.9

Excellent Except…The only area I feel Britbox has failed is bringing your customers the last seasons (9-25) of Last of the Summer Wine. Truly an painful void in our daily viewing schedule. Also, more mystery programs with less bad language and gory details. Thanks for the opportunity to state our opinions. Thanks.Version: 2.1.7

A bit rough around the edgesWonderful selection, worth it for me just to get access to all the old Doctor Who episodes. Streaming works fine for me, and I’ve more than gotten my money’s worth from the subscription fee. But there are some rough edges in the app. For example, in trying to catch up on classic Doctor Who, where stories may span several episodes, there is no indication in the app as to which episodes have been seen. And there’s no “binge watching” feature: in most apps that stream series, you have the option of continuing immediately to the next episode; but not here. It wouldn’t be so bad if the app repositioned the list to the episode you just saw; but no, it goes back to the beginning and you have to scroll back to where you left off. Of the two, I would most want to see some mechanism for tracking which episodes have been seen. A progress bar at the bottom of the screen shot would be nice..Version: 1.05

App could work better! Please Improve functionalityBritBox has great content but the app functionality leaves a lot to be desired. Developers could learn a lot from Netflix! App doesn’t show current or most recent watched episode correctly. Every time I go back into the app it starts the wrong episode from the beginning (the last one I watched) and when I go back to look at the history the app tells me that or more past episodes - I can “continue watching” when in fact they were all watched in full beginning to end so I have to fumble around to try to figure out where I actually left off! For As Time Goes By you have to watch the intro and ending credits every single time, trying to use the 10 seconds skip ahead works a bit but, clearly a skip credits button would be much helpful! For $6.99/ month, especially compared to similarly priced streaming services, I expect more..Version: 2.0.4

Awful appI like the content, but the app sucks. Watch history is inaccurate and often cannot watch a show on AppleTV as it gives a “path not found” error. It’s like they don’t care about improving this app for better service. Take your money and run! Sad..Version: 1.16

Cancelled my subscriptionI went to cancel my subscription because BritBox no longer has anything good. Tried to open the app so I could cancel, but the app does nothing except crash constantly. The only thing left for me to watch on it was every single episode of Doctor Who ever which I loved as my go to what to watch, but that doesn’t even exist any more so BritBox has no purpose left to waste money on. But the app is useless so cancelling means having to take extra steps, Very annoying..Version: 2.2.7

Awful insecure messI have had a terrible experience with this app as it has caused me to waste multiple hours trying to get it to properly connect the correct episode of doctor who to my chrome cast tv Restarting the app does not get rid of what was happening in the latest session and restarting my new iPad mini has not cleared the latest session. I have tried with mine and my partners devices but each device works for about three or four episodes and then you can never watch the app on them again without reinstalling.Version: 2.1.3

SubtitlesPlease make it so that the subtitles stay on. It is tiresome to have to turn on the subtitles for every episode during a single session. Some older series have less than ideal sound quality. If on a binge, it it really annoying to have to turn them on for every new episode..Version: 2.2.7

Great content, lousy appThe available films & series on BritBox are excellent. It’s great to be able to get the older & less well known shows. However, the app is utterly rubbish. It logs me out constantly & crashes 2-3 times before accepting my login details. It doesn’t automatically play the next episode when using Chromecast. The app disconnects from Chromecast within a few minutes. You can’t save your preferences regarding subtitles. The app on FireTV works better & will play the next episode, but there’s no option for setting subtitle settings for all programs..Version: 2.1.7

Please turn off auto-play-nextUPDATE in response to developer response: You have told me what I already know (knowing that I already knew it!) Obviously, your product developers do not understand the behavior of the serious binger and are blind to the need to improve your product by (a) providing option to turn APN off, (b) programming APN not to cut off program before its actual end, and/or (c) both. One star rating stands. ORIGINAL REVIEW: I would give BritBox five stars for content and overall functionality if it weren't for the dang auto-play-next. It would be OK if the next episode would play after the current episode were actually over. However it frequently cuts off the end of the program, when the action continues under the credits. It also cuts off closing credits music, some of which is rather good, and I would like to listen to it and have a less abrupt transition to the next episode. The only solution that BritBox offers is to instruct you to" simply hit cancel if you don't want to continue onto the next episode." The problem is, you do want to continue onto the next episode, you just want to finish the one you're watching before you do..Version: 2.1.3

Developers are MIA. Poor design.The content is really wonderful, but the app is quite poor. It is impossible to navigate, and the app continually loses the connection to any device you’re streaming to, and forgets where it left off. Update- after contacting the developers, three times over a month long period, no response. Unsubscribing..Version: 1.16

Dec 2020 update is a travesty. Fix the forced orientation!!The new update that forces a different orientation while scrolling through content and then when viewing, is a crime against users and experience design. What hare brained logic determined that people want to turn their devices around multiple times while watching something?? Did the designers even consider how people use a device such as this. With a stand, or perched somewhere while they’re working. The reorientation is inexplicable with no benefit and only friction. The previous version of this app was functional, if not the best, but now it’s literally painful to use. If you aren’t going to make it better then maybe leave it alone?? Not just this bizarre reorientation issue, the new interface freezes and has a lot of experience errors. Fix or revert back to the previous version of expect to lose me as a subscriber..Version: 2.0.1

What year is it now??We are a month into 2023, but Countryfile seems to be stuck in 2022 - no episodes from the new year have been uploaded yet. Winterwatch also has yet to be updated even though the new season is well underway in the uk. Get with the programme(s) please, Britbox!!.Version: 2.2.4

Worse app and search ever!If you try to look at all the shows available on ipad pro it hangs up every time at some point and then the search wheel of death. If you select a show from a-z and you decide to look at a show when you return search you have to re start from A again. It should load load the entire shows list. This is keeping me from subscribing. Apple tv will not go back from search to the main menu. I found my Apple TV has many issues requiring rebooting even. Leaving the app requires voice to say main menu pressing the menu key does nothing.I also started watching a program paused the program the audio continues, even when backing out and starting another program, then you have two soundtracks playing. Using the Apple TV and search once you're done can not back out stuck again use voice to say main menu at least you're are taken completely out of the app. This app need a rewrite and a real beta test.Version: 1.04

Just not up to scratchI was looking forward to watching all the UK shows I remembered and all the new ones I’ve read about, unfortunately that was not to be. This feels like a beta version. The buffering itself shouldn’t happen these days. All other apps, Netflix etc perform as they should. I’ve designed and built many apps, many in the finance sector and can’t see why this is so bad. I think they need to go back to the drawing board. Won’t be renewing the subscription. Best of luck with the new version, when you are competing with the big boys you can’t just drop a MVP. There’ll be no take up or return. You’ve already lost me. And I’ve told lots of other ex pats..Version: 2.0.8

Terribly flawed appUPDATE: they finally gave us landscape mode on the iPad so I’m adding two more stars. Now if they would just give us a way to delete shows from the “continue watching” list other than to watch the entire thing. And if it’s a multiple series show, you have to go to the last episode of the last series and fast forward to near the end, and let it play all the way out to the end to remove it from continue watching. And even that doesn’t always work. This is a big deal because there are loads of things I preview and decide are not for me. The continue watching list becomes littered with don’t wants making it tedious to find those I do want to continue..Version: 2.0.6

I wish I could just buy the seasons from AppleThe only reason I got this app was because you can’t buy the shows on apple. This is one of the worst streaming services. 60% of the time you get error codes that the format isn't correct so you can’t watch them anyways!.Version: 2.1.9

DisappointedWhy can’t you fix this app? You have people subscribing only to be very disappointed with the poor performance of this app..Version: 2.1.1

Great App, Lacking Feature Parity with Other Streaming AppsI really enjoy BritBox and they have a great selection of material— I really enjoy their catalogue of cozy mystery shows and panel comedy series. I find it very frustrating, though, that Picture in Picture (PiP) doesn’t exist with the app. My other complaint is that pickup can be glitchy when you navigate away from the app and then return - sometimes it will buffer a bit and then pick up where you were, sometimes it will start from the beginning. Together the lack of PiP and the pickup timing are very aggravating. A less important gripe: sensitivity for playing an episode is very high, and I’ve started episodes easily by just scrolling past them, which can mess up “continue watching” for a given series..Version: 2.2.4

AppleTV app Download Options ConfusingWhen trying to “get” this app on AppleTV, it would not recognize my active paid Subscription to your streaming service obtained within the AppleTV app on my AppleTV for the same AppleID. It appeared that I would have to “subscribe” again, plus pay for the app and be subject to “InAppPurchases”. Had to explain this three times to AppleCare Agents as they got confused with their own overlapping product names. When “getting” the Britbox app after previously Subscribing to BritBox on the AppleTV app on AppleTV device, it should first ask if the account holder has a paid-up Subscription to the streaming service on AppleTV APP, or better yet, recognize the fact and then state that the account holder will “get” the App Free and without “InApp Purchases”..Version: 2.2.0

Great shows, but please fix the captionsI love to use this app, especially to watch Classic Doctor Who. But there are two big issues I have with the app, specifically on the Apple TV. One is that whenever I go to a show on the watchlist, it takes me back all the way to season 1 of the show. I want it to be on the season I am watching. The other problems are regarding captions. I wish the captions worked like in other apps, where it’s connected to the Apple TV settings for captions and is able to be turned on or off from the pull down menu. It’s really tedious and difficult to press the specific button, and it doesn’t continue in autoplay. Additionally the button for captions doesn’t appear in some menus, like the main page for Classic Doctor Who. The captions don’t always line up with the show either..Version: 1.09

Glitches GaloreHave had this app and paid for the service for about a month now. It is full of glitches which is super frustrating. The main ones 1) Resume/Start From Beginning When you hit resume, it doesn’t resume the spot you were watching and often starts the subsequent episode which is super annoying considering spoilers. This has happened to me every time. It never starts in the correct spot. 2) Pause/rwd/ fwd etc does not work on Remote For some reason can’t pause it with my physical apple remote when watching (no problems with any other streaming service). This is not a problem with my remote. It works fine. Have to pause by connecting my phone to the TV. Super annoying. 3)Closed captioning doesn’t turn on even tho it says it is on and I always need this with British tv and thick accents. It may work, but in terms of user experience getting it to work on your tv is not easy. 4) it would be nice if the shows you were watching came up on the main Home Screen. Instead you have to look for them. From a layout standpoint, that is annoying. I like the shows they offer. Only reason I have the app. But would suggest Acorn instead for a better user experience and similar content..Version: 2.1.1

First it was lag times...When I got this App, I had all kind of problems with lag time on Fire TV. Then, color jumps on Apple TV. I finally gave up on the Fire TV App. Everything seemed to be going well on Apple TV. Tonight, I get a message that my credentials aren't any good. So, I reset my password. That took just fine on this end. Too bad it didn't take on BritBox's end! I'd be okay with an occasional hiccup if I knew Tech Support would be helpful, but my experiences with them has been far less than stellar. If I didn't enjoy the programs so much, I would have given up by now. Oh, and don't believe the ads, some shows that are supposed to be updated weekly, aren't. This App's days may be numbered. UPDATE: Today's problems are a service outage. For that, I put 2 stars back. That happens beyond control sometimes. And, Tech Support did let me know within 30 min or less..Version: 2.1.3

Great shows... lousy app!I’m still in the trial period and want to have access to the shows but the app is such a hassle! It’s poorly organized. Shows are difficult to find. The series I’m currently watching does not show up on my list. Every time I pause for too long it goes back to the Chromecast pictures, just like Netflix, but when I’m ready to watch again there is no way to resume and I’m unable to find the show without doing a search. Then when I start again the app does not remember where I was and starts over at the beginning. I have to manually locate where the show was paused and if I was using closed captioning I must restart that as well. Sometimes the Chromecast icon is nowhere to be found and will only show up if I first start streaming a Netflix show or delete the app and reload it. This is a great idea for an app but it clearly needs some serious work!!!!!.Version: 1.09

Subtitles do not work on AirplayI have an older Apple TV in one room that I cannot download the Britbox app onto, so I have to use my phone to AirPlay it, which I do not mind at all. However, if I am trying to use subtitles with what I’m watching, the subtitles remain on my phone while the video plays on the TV, which is in no way useful. I AirPlay from lots of other apps and the subtitles make it onto the TV screen with no problem, so it seems to be a Britbox only issue. Hope it gets fixed!.Version: 2.2.7

App has issuesI was able to watch one episode of a show. Then the app seemed to partially freeze. My connection to chromecast was no longer recognised so I was unable to cast a new episode. Completely closing the app did not change this. I had to wait for the connection to timeout. Additionally, it did not appear that the next episode was going to auto-play, an it seemed that I would need to search for the show again to start the next episode. Not a good user experience. Also, why is there not the ability to have multiple profiles so that different watchers within an account don’t interfere with each other’s watching preferences?.Version: 2.0.1

Worst Streaming App Ever!I have many streaming apps, and they all work fine on my Apple TV except Britbox. Whenever I stop watching a show and then go back later to resume I can never get back to the show that I was watching. If I’m watching anything other than the first season of a series and I click on say season five it always goes back to season one and I can’t continue watching my show until I get out of the app entirely and then go back in. This is extremely annoying. Sometimes, I will click on a show to watch and I get a blank screen and the only way to get out of that is to wait a while, and then delete the app and reinstall it before it will work. Despite this, I love the content available on BritBox. I just wish the app was not so glitchy..Version: 2.2.6

Love the shows, hate this appI have never had to deal with the quirky navigation problems on any of my other streaming apps that this app has. I have to really work at getting to a latest episode in the correct season. Episodes are marked New when they are 2 weeks old and have already been seen. I try to click on a desired episode but the app keeps moving my cursor above or below the show I really want, ARGH! I get notified there is a new episode of something but the app doesn’t yet show the latest episode on the top menu. I have to work at drilling down through the show and select the right season and then toggle over to the latest episode. So frustrating!.Version: 2.1.4

It is not okay…I subscribed to Britbox so I could watch Doctor Who and other favourite British television shows. Unfortunately I can’t get it to play directly through my Apple TV, apparently it’s not available in my country (Australia). I can’t log on via the television and on the off chance that I can access it, it won’t let me play anything, decoder not working, content unavailable, whatever. I can use it through ‘air play’ on my iPad but I don’t want to tie up the iPad whenever I have the television on. Contacting Britbox didn’t help, I got the generic answers, check the internet, restart, check the plugs, all that stuff. They didn’t work! Please fix it properly..Version: 2.1.1

Christine {Christine}Since the last update the app won’t load. Why should I continue to pay a subscription when I can’t load the app?.Version: 1.16

Very buggyThe app is constantly stuck at Loading and even after closing and reopening the app it remains stuck. Have had to delete and reinstall the app many times just to get to a point where I can access it and watch anything. The shows are great and there is a huge selection of things to watch but for the price I’m paying, the app needs to actually work. Not very pleased. Please fix the casting issue or I’ll have to seriously reconsider my subscription. It was initially tolerable but now, it’s frustrating!.Version: 2.0.9

App crashes everytime we use itI love the selection of tv shows but unfortunately about 5 minutes int9 the show it just stops playing. It’s pretty much an unusable app..Version: 2.1.10

Would give five stars except for the “retry loop”Brit box content isexcellent but it can make you crazy when it goes into a “retrying“ loop. Apparently this happens if it loses the Wi-Fi connection for an instant, and then even when every other app is working fine on Wi-Fi, this app is still in a “ retrying to get information “ loop that will not let you get anywhere. I closed and reopened the app A half dozen times and still the same message. No way out just a blank screen that says it’s retrying. I would like the developers to have a button on the screen that says “OK, time to give it up!” Just went back after a 20 minute break and it’s still telling me it’s retrying to get the information. I just want to watch my show and I can’t now, lunch hour is over and this has been going on for at least 30 minutes maybe 40. Why am I paying for this app that I cannot use when I want it?.Version: 2.1.7

Needs multiple profiles.Love the service and would give it 5 stars, however it needs multiple profile options as I purchased the annual subscription for mum and my husband. Mum gets a bit confused which show she was watching if my husband watches something. She’s not very tech savvy. As she won’t come in the other room and ask for help she just turns it off and reads instead so he has stoped watching so she doesn’t get confused..Version: 2.1.9

App doesn’t work properly via chromecastI read the reviews dating back months assuming the old issues would have been fixed. No such luck. I would have continued with the subscription but, like many others, I had to cancel because the App was so useless via chromecast. I had to delete and re-load the App after EVERY programme I watched. All the other subscriptions I have, work perfectly. The fact that they have the audacity to charge the same as some Of other the major players for a below average App with limited content is mind blowing..Version: 2.0.8

Not impressedThat somebody who is totally blind from birth, he uses voice-over screen reader on iOS, found under settings, accessibility, vision. I am very extremely disappointed with this application. Whilst the signup process is accessible, I cannot get any of the content names of the shows to be read by the voice-over screen reader. Horrible accessibility and needs massive improvements. Definitely worth only one start on the ratings. Sorry brick box, I'm not impressed..Version: 2.0.1

Chromecast/streaming disappears constantlyCan you please fix this app, so that the streaming/chrome cast app doesn’t disappear constantly! It is seriously, the most frustrating thing and the only way I can fix it, is to delete the app (maintain subscription), and download the app again, log-in and the chromecast/streaming app is back BUT after streaming another program or a couple of series, it’s gone again, only to repeat the process over and over. This never happens with any other streaming app I have. It’s such a shame, as there are so many great programs; but if this isn’t fixed by the time my annual subscription expires, I don’t think I will renew, as it’s incredibly annoying and frustrating..Version: 2.1.9

Doesn’t offer PIPThe one reason I might cancel my subscription is that they don’t offer PIP, unlike many other streaming services..Version: 2.2.3

Latest app update (2.1.10) no longer supports Chromecast Gen 1Until this update, all versions of Chromecast had been supported - I have several generations of Chromecast in use. But Support have confirmed that Chromecast Gen 1 is no longer supported. All Britbox’s competitors (Netflix etc) still support Gen 1 Chromecast. Glitchy app and content is so-so..Version: 2.1.10

Content is amazing, app is infuriatingFor the record, the content is worth every penny of my subscription so I do wholeheartedly recommend it, but the app is SO ANNOYING to use. Small things really but they add up to a frustrating user experience. For example: - My shows don’t sync when I move from one device to another (I use iPhone and Samsung TV). So I can’t pick up where I left off. - Even within the iPhone app, shows I’m in the middle of watching sometimes don’t show up in my “continue watching” list so I have to search the database for the show, scroll to the episode and find my spot again - I only stepped away to use the bathroom! - If I want to delete any shows that do appear on my “keep watching” list I can only do it on my phone. And when I do it doesn’t sync with my Samsung TV app - there’s no way to do it on there so I’m stuck with a long list of shows I don’t care to watch any more. - The search and back functions are super clunky. In short the interface is not designed user-first. All of that said, I do stand by the fact that the content is great. I’m British and live in the states and use the app every day and despite the stone age interface I do love it. Sort the apps out and this would be a 5* review..Version: 1.17

Why did you fix something not broken?!I have had Britbox for years now. I loved it. It was my ‘go-to’ app to watch. I’ve watched shows over and over, just because I love Poirot, Midsommer Murder, Miss Marple, etc. I’ve recommended this app to all my friends and acquaintances. But, with the new update I HATE It! Right away the screen switches the wrong way. When I went to play a video it did switch back to landscape view, but almost like letterbox view, but WORSE. The sides are blank, top and bottom are blank....the screen only takes up about 2/3 of my iPad...like watching on a phone,..and I HATE watching tv on a phone. Please, please, please switch it back. I would hate to lose all my favorite shows, but I will NOT continue paying for something that pains me to watch now. Why did you take something beautiful and ruin it?!.Version: 2.0.1

The app has a lot of usability issuesThe content is good of course, but the app has many usability issues. To mention a few: * No Picture in Picture (PIP) support on iPad * Only supports one size in Stage Manager on iPad. It needs to support multiple sizes * The app itself and many of the shows take a looooong time to load * The watchlist button should be on the bottom row along side the home button (at least on iPad) * Often when I try to touch the screen and scroll, whatever show I touch the screen over launches when I am merely trying to scroll * There should be a way to filter by parental content rating (i.e. tv-14, tv-pg) * there should be an option to hide shows that have a particular rating (i.e. tv-MA).Version: 2.2.3

Good service, app needs workI love the concept of the service and overall am enjoying the content. The app is really glitchy when connecting to ChromeCast - also a dealt shame there episodes don’t auto play (especially when watching Line of Duty lol). But really looking forward to seeing significant improvement with the usability of casting to ChromeCast and Auto-play..Version: 2.0.6

Frustrating to useBritbox has lots of shows I like. Using the app is so frustrating that I give up more often than not. Today it’s insisting the “service isn’t available in your country”. There’s no reason at all for it to do this. It’s just the kind of thing Britbox does..Version: 2.1.1

YikesWorked just fine before I actually paid for a month of it, let me scroll. Keep getting a screen telling me it’s only available in US & Canada; I’m in Canada..Version: 1.16

Sad that Doctor Who is leavingI have been loving Britbox and I really wanted give a higher rating but I’m so sad that Doctor Who is leaving. I hav really enjoyed the trip down memory lane as I watched every episode from the start, up until the mid-1970s with Tom Baker. It’s disappointing to lose such a delightful programme from my childhood, especially as Britbox is the only streaming platform, that I know of, that offers Doctor Who in Australia. Can someone explain the reason please?.Version: 2.2.6

App needs improvementNo complaints about the content offered, but the app itself has a long way to go compared to the Netflix app. I have no problems using the Netflix app, whereas the Britbox app closes each time a program ends and sometimes loses its connection to my Google Chromecast. The app also lacks support for different user profiles so it’s difficult for family members to share..Version: 2.1.9

Terrible appThis app makes the service impossible to use. I have just had to delete the app and reinstall it before it would recognise that it was not casting to the chrome cast anymore. When you are part way through an episode the bar at the bottom of the screen covers the cast app so you cannot access it. Even restarting my phone did not help. Fix your app or I will cancel my service..Version: 2.1.7

Absolutely AppallingSigned up for the free trial as I have been desperate to watch the new season of Line of Duty. App won’t stay open for five seconds before crashing. It’s managed to connect via Chromecast twice out of a dozen tries, and then when I hit play on the episode I want to watch, the app immediately crashes again. Other times, it crashes a few seconds after I open it. Complete waste of time and total rubbish - as others have said, it’s appalling that an app should have this many issues and still have the audacity to expect payment for the privilege of not being able to use the thing. I have every other streaming service known to man and have never used an app with this many issues right off the bat. How they got the rights to so many great programs when their tech is this bad is beyond me. Save your time and money and just torrent the stuff you really want to watch!.Version: 2.0.6

Love the idea hate the executionSo I’m all for more British drama and willing to pay for it but this app is subpar. Britbox is Acorn’s poor relation. The app works on apple tv but not on amazon fire. Getting close captioning on an episode is a convoluted and difficult and once you do they are virtually illegible. On Amazon Fire I have to stream through a third party app so it’s less than ideal but on the upside the subtitles through the website are customizable and nice and readable. I get a lot of error messages and need to coax it into playing again when I do. I should mention too that I’ve voiced all my concerns to Britbox and naught has been done about it. I’m starting to weigh my options about keeping the service..Version: 1.17

Not worth it!First of all, if I was 60+ the shows on this streaming service (if you can even call it that, so buggy and glitchy like all the other reviews say) would be fine because they're the shows my parents love. No offence to 60+ year olds but if don't add come dine with me (and I mean every episodes ever) then I won't be rejoining any time soon, how can you call it the best of British television if you don't have that show?! Seriously, if you are under the age of 45 you'll probably get the free trial and then cancel it because it's boring AF murder mystery copy and paste BS. Bye Brit Box..Version: 2.0.6

Is this app ever updated?Britbox has a great selection of shows, if a bit limited in terms of full sets. That’s where the good ends. The app is almost impossible to use. Why on earth are the casting issues that were pointed out last year still happening? You’re lucky if your chromecast is recognised at all, and it always resets after 10 minutes. My app is now stuck on one show no matter how often I close it and won’t let me view any others..Version: 2.0.9

The worst Application,Practically this app doesn't design for use on TV and failed to upload many shows. Despite my contacting the help center, they couldn't solve the problem..Version: 2.2.6

Really bad appIf you purchase with Apple Pay, once the free trial is over, it tells you you have to subscribe to watch, yet Apple has already charged your credit card. When you call BritBox they tell you to call Apple. When you call Apple, they tell you to call BritBox. Never again to BritBox or Apple Pay..Version: 1.17

Still No Landscape!I really don’t understand what happened to this app. It was a perfectly serviceable app up until a few months ago. That update broke it. There has been no landscape mode navigation since. Also the first video I chose rarely loads. I often have to chose a second show I don’t care about to prime the pump. Only then will the app load the first show. I was really excited to see the app was updated again in the last week, but it’s still trash. I haven’t noticed any fixes. I don’t understand why we can’t have landscape mode anymore - a feature the app had for years! I’ve been a BritBox subscriber since day 1 before there was even an app and I am seriously considering canceling because of how terrible the app has become..Version: 2.0.5

Chromecast integration is poorThe integration with Chromecast is really poor. Every time I open the app and attempt to connect to my Chromecast the Britbox logo appears on the tv, the app itself shows the episode is playing, but the two never align. I have to disconnect Britbox casting via my Google Home app, close the Britbox app, reopen and attempt all over again. 1/3 times it works and I am able to connect. I will be cancelling my subscription until Chromecast integration has been improved..Version: 2.0.6

PIP!!! Why don’t you have it yetAll the other viewing apps have PIP. I’ve read Reddit reviews where a lot of people are complaining about this. You must know this is an issue. Please change this!!.Version: 2.2.7

QOL features neededThe app is functional and stable. It’s easy to navigate and works well for the simple task of watching content. Chromecast support is extremely appreciated. There are some features missing though, which detract from the overall experience somewhat: - PIP support is essential for me, and is a tremendous omission. This adversely affects the experience every single time I use the app; I always want to search various things when watching… Please add PIP in the future. - There is no way to select or restrict video quality; this is the other major omission. There needs to be a setting to prefer high resolution streams (to minimise blocky streaming on unrestricted and/or fast connections) and the inverse, an option to restrict stream quality for mobile connections. Preferably this would be settable for each WiFi & Cellular. - Closed Captions appearance cannot be changed beyond size. The default font is somewhat too thin for comfort, and the text outline is also somewhat too minimal. Text shadow or full background colour fill are sometimes desirable as well. Otherwise, the app can be very slow to load content pages..Version: 2.1.10

Bad. Not recommendedEasily the worst streamer in the app store. Slow & no pause feature. You want to pause an episode? Restart the app. NOT recommended..Version: 2.2.5

Poor appLove the programs but sure having trouble navigating the app. Brian Julius.Version: 2.2.8

App won’t openI have paid but it won’t play. Just loading loading forever. I want to cancel but to follow the cancellation instructions, the app must open. I’m so frustrated..Version: 2.1.7

Where is come fly with me and little Britain??Hi, i am somewhat of a fan of doctor who but the seasons are so confusing i don’t know which season is what doctor. The apps ok so thats why Ive given it 3 stars but where is come fly with me and little Britain? I watched these shows as a kid with my parents and i wanted to watch them again. They are english shows are they not? Bit disappointing but like i said i gave 3 stars as the app still has improvements and otherwise good. Thanks for reading..Version: 2.2.5

Needs an update to fix bug issuesThis app could be better. No, it needs to be better when people are shelling out their money every month to it. Until now the only issue I had was that there is no fast forward or rewind button when casting to your TV and often times the app won't remember where I left off on an episode of a show so that option is needed. Now I have to deal with crashes. It works perfectly when watching the first episode of something but the moment I try to load up the next episode it crashes or freezes 15 seconds in. I don't want to cancel my subscription but I don't see how it's worth keeping if I can't actually enjoy watching the shows. Come on guys, you can do better..Version: 1.04

What happenedThe last few days the App is not loading, very frustrating. If this doesn’t improve soon, I will cancel subscription, I can get a lot of British tv elsewhere..Version: 1.17

This “update” is pure rubbish! Not worth having the app for iPad any longer!I was literally in the middle of watching a show on the old (and FAR superior) app, when play was interrupted and I was told I had to update the app. I obliged the request and upon opening the newly updated app, the entire formatting has changed....for the worse! 1. Now the landing page is ONLY vertically oriented, so if your lying in bed watching you iPad, the vertical orientation is a pain and not worth adapting to. 2. Then, IF you can tolerate the stupid landing page and subsequent navigation to find the video you want to watch, the playback orientation, now able to go horizontal, only offers a window within a window sort of video. In other words, it no longer takes advantage of the full horizontal, wide screen playback and feels more like I’m watching on a phone or worse yet, like I’m watching on an old cathode ray tv...via an iPad! NO other streaming apps have such ridiculous interface and I totally regret the lure to and eventual capitulation to update the app. Unless it’s redone like it originally was and per the standards of all streaming apps for iPad, I’m deleting the app and I’ll just have to watch via telly for the foreseeable future. Your developers just set back this app by about 10 years!.Version: 2.0

Chromecast symbol inaccessible and very poor captionsThe Chromecast symbol is hidden by the white bar of the last show you watched creating needless bother when you want to use it. Avoid completely if hard of hearing as the captions are atrocious and clearly computer generated with no human oversight. They sometimes cause laughter (character dying of heroine overdose) which distracts from the show but often they imply each actor is having a stroke and mumbling random words instead of making sentences. If a character has a strong accent you will just see [unintelligible] a lot. I expected better, not worth the cost to our chrome casting deaf household but if neither of those apply to you the selection of shows is great..Version: 2.1.9

3 Years into the App and still...I am new to Britbox and while I enjoy the programming, all versions of the app need work. Has the app ever had the ability to turn off auto play. It would appear that at least since Nov 2019 people have requested this. Developers need to give people the option to decide how to watch the programs. After all, we are paying for the service. There are far too many programs that continue the show well into the 15 seconds and even beyond the credits. Older folks like myself have difficulty seeing the smaller window and cannot resize it in time to catch what we missed. Fix this problem already and stop taking your customers for granted. It’s not as though you were forcing a commercial for us to see. Stop shrinking the end of the shows. Other services shrink the auto play warning. Other still simply overlay the warning. Why are you making us miss the ending or go blind trying to see it? I thought Brits had their brit together! Fix this already..Version: 2.0.1

Need better navigation system!Honestly it’s one of the worst apps I’ve ever used! The navigation system on both iPhone and Apple TV are horrible! Once I’m done watching classic doctor who, I’ll stop using it.Version: 1.08

A scam - find another streaming service!I signed up for the free trial, entered in my payment information, and then I couldn’t even sign in through the app to watch anything. Britbox said I had an incorrect password, so I requested password reset MULTIPLE times and it never sent to my email (only email I received was a welcome). Britbox charged me after the 7-day free trial ran out. I called them, they said my email and my pay details aren’t even in their system. I told them that the email IS correct, and I’ve been charged already. while I’m on the phone with customer sevice going back and forth, somehow MAGICALLY i’m finally able to log into my account……but to my surprise, there’s no record of my charge underneath the billing history, and I can’t even delete my account??? This was a complete scam and customer support didn’t really help. I could care less about the $8, (the website says $6.99), I just want to delete my account!!! They are completely lying when they said they don’t have my payment info on file, how else would I be charged?? Feels like a violation..Version: 2.0.8

Great content, terrible design for casting/ sharingLove the variety of content on here but 2 things need to be addressed, 1- casting to google chrome is always an issue and hard to locate the casting icon every time is unacceptable. 2- users in my house have very different interests/ ages etc and would love to have separate accounts to avoid confusion/ ease of viewing choices - These would be an excellent upgrade to this service..Version: 2.0.10

Crashes 95% of the timeThis app is so incredibly buggy. It crashes almost every time I try to watch an episode, and my partner and I have to go back and forth between our phones and see which phone can finally get something playing. Once it gets going, it’s fine but we’ve been spending around 20 mins just to get an episode to play without the app crashing. Lucky that there is a free trial period because I won’t be willing to pay for a subscription with the app in its current state..Version: 2.0.6

Too many fails, considering cancellingWhile this streaming service has fantastic content, that content is no good if it can’t be accessed via our smart tv, which happens far too often with this app. I use about 6 streaming services, and it is always the Britbox that is the first to fail and the last to come back online. By the looks of the reviews this is an historical problem with this app and it’s absolutely not ok that they haven’t fixed it. I subscribe to these streaming apps for use with my tv, not to watch on my small devices..Version: 2.0.9

UndercookedI agree with a portion of the reviews. I would be happy to pay if there were better options and the navigation system was easier to move through.Version: 1.09

I was enjoying....Until the option to cast this app is no longer there...what happened?.Version: 2.1.7

Issues with castingGenerally the app seems to work pretty well (have only been using it for a week). One issue I have repeatedly encountered is with ending casting to TV. When I try to stop casting casting and open up the tv show that has been playing, it flicks down again too quickly for me to touch the casting symbol and disconnect. …supersonic reflexes would be required to achieve this! Possibly I’m doing something wrong given I’m new to this app? The only way I can ‘un cast’ is to start another app casting….this breaks the connection. Others no other problems with the app..Version: 2.0.8

DisappointingThe app crashes on Roku & crashes on my iphone. Some good titles, but incomplete. Customer service was unpleasant.Version: 1.16

Pretty terrible appThe content of the site is great, but is let down by a pretty miserable app. It is difficult to cast to devices and frequently delivers a message of “something went wrong, try again later” which is very poor for a subscription service. When on mobile data, there is a frequent message of “this is not available in your country “, requiring a full reboot of the app. It will be great if they ever fix the app as the programming is top notch..Version: 2.0.1

What have they done to the Britbox app?Here I am on a ginormous 12.9 inch iPad pro and suddenly the interface absolutely INSISTS on turning sideways like it thinks I'm on an itty bitty iPhone screen, make it nearly impossible to use since, of course, my big TV-like iPad screen is resting compfortably in its keypad case, and now I have to search for my programs by turning my head sideways?! Oh thank goodness. Doctor Who is still there and plays in landscape once you FIND it, although the nicely organized front page of the library is all gone and it seems like my watchlist has lost nearly everything too. Please, please please fix the iPad app. Some of us old people who like older British programs cannot SEE teeny tiny iPhone screens. Tablets are iPhones for the vision impaired, ok? :).Version: 2.0.1

A bit glitchy and basic.Use it a lot and love the variety of shows. Quite regularly though if I have to exit mid show to another app, it crashes with an unknown error and even when I close down the app and retry many times it won’t let me continue playing. Also would love it to switch off screen automatically when inactive…if I get called away mid show, come back to a flat battery from the screen being left on..Version: 2.2.5

Two changes would bring it to 5 starsThese are them: 1. Ability to disable auto-play 2. Stop the practice of automatically playing a show when simply selecting it. Otherwise, content is 10/10!.Version: 2.1.9

Great content but terribly awful software that won’t workThis app has excellent content, but the software behind it is awful. I managed to watch one episode which would have been 1.5hrs and it took me nearly 4 hours due to the app constantly freezing and shutting down. I have not been able to successfully watch anything since due to the it constantly failing to load. Really disappointing as I was so excited for some of the shows. Considering it something you pay for- it really needs some serious work on it..Version: 2.0.5

What Happened to this app?When are you guys gonna add more shows, movies and documentaries, especially ones that aren’t detective themed ones? Thinking of canceling my subscription cuz its very limited in selection to begin with and after a year now not much has been added since. Not everyone likes who done it/murder mystery/detective shows but that’s all there really is on the app to watch. Ive watched everything on this app already and there’s been nothing new and new seasons hardly even rarely get added. Like what happened to the rest of the seasons from All Creatures Great and Small? What about more Britcom shows like Vicious, Chewing the Fat, Still Game, Chef, British Men Behaving Badly etc etc? So many other drama series old and new that could be added as well. It was a great start but it seems like this app has been neglected by its creators for some time now. Its disappointing to us in the US.Version: 1.17

Issues with app on mobile devicesThis streaming service works pretty well on my Apple TV and once it gets going on the iPhone or iPad, it’s fine. But it’s aggravating to get it going, especially on the iPad (which admittedly is six years old). Firstly I have it in landscape mode but as it opens it flips to portrait and won’t actually flip back till the episode starts playing. It gives the option to continue watching what you’ve been viewing, but when you tap it (at least with tv episodes) it does a mad scroll up and down the whole season, and you have to find and tap the episode again. Then it takes forever to load, and four out of five times I got HLS streaming error. I tried uninstalling and reinstalling the app, rebooting the iPad and just trying over and over. Once it does work, it’s great, but I’ve just spent 20 minutes trying to get it to start. I have Binge and Netflix too and both are much easier to operate across devices. Fix the app issues and my rating will go up to five stars. I got this for Doctor Who and I’ll keep it because I can watch classic Who episodes, but it’s aggravating when it doesn’t work much of the time. Also the streaming error appeared as I was binge watching after a few hours so it’s clearly a major issue..Version: 2.0.1

Very Deceiving to Cancel on iPadAfter downloading, I had trouble trying to get BritBox hooked up to TV or Apple TV through the iPad. Kept with it during the free trial but gave up. When tried to Cancel, the App said I had to do so on the device on which it was downloaded. Could not find anywhere on the iPad!! Two days later after constant looking, it’s hidden in “Settings” - “iTunes & App Store” - hidden at bottom in small blue script “See how your data is managed ..l” and a link is hidden way down in “App Store and Privacy” about third party subscriptions. Could have ripped my hair out and screamed. If you wish to go insane this is the App for you. Great idea for Brit TV but cruddy company!!!!.Version: 1.16

Terrible ServiceThe content is good, but the service is awful. The free trial went fine but as soon as they started billing me they managed to lock me out of my account. Calls to customer service promised 5 minute wait times and were never answered. After 20 minutes the call simply went to dead air. Email to service produced no results other than a polite email promising supervisor contact - that never happened either. My experience is basically that they steal your money the first change they get. Find another way to watch BBC and ITV..Version: 1.17

Good shows, interface could be improvedI like the shows, although lately I seem to watch Acorn more often. Not sure if acorn has had better programs lately or what - but that has nothing to do with the app itself. There are a few things that bother me about the app: 1) it doesn’t show that you’ve already watched an episode or movie. I don’t usually remember the name or number of the last episode I watched so then I need to read the descriptions and usually watch part of several episodes to find one I haven’t seen. 2) you can’t jump ahead and backwards 15 or 30 seconds. If you want to go move up or go back you have to drag the dot on the progress bar. That’s really inconvenient and hard to do just 30 seconds or so. I usually like to skip the intro that’s the same in all episodes.. can’t do it on BritBox. 3) you have to choose close captions every time you watch a show. It would be nice to set that as a preference and then it would default to that choice each time..Version: 1.17

Terrible App, Good ContentI really want to love this service. I’ve waited for something like it for years. But the app just does not work. It is poorly designed and it crashes often. At some point, in every show I watch, the app crashes. Worse still, when I relaunch the app, it doesn’t remember what I was watching. When I find the show and episode, it doesn’t remember where I left off. I have to scan the episode until I find my place and cross my fingers that it doesn’t happen again. Unfortunately, it often happens several times in a row. If this isn’t resolved soon, I may have to cancel. It’s a shame, because, from looking at other reviews, this seems to be a persistent problem, and resolution seems unlikely. Even without the crashes, the app would be a soft 3 stars, for other UI problems, but crashes for a paid service are not acceptable..Version: 1.04

StunnedNot updated for the iPhone X after two years. Should have known I guess the pictures show it above. Just shows a company that doesn't care. No profiles for separating users. Long running shows like Question Time list should start with most recent episodes not first. Need ability to remove this from continued watching if you don’t finish..Version: 1.16

Could be betterGood content, but this app could use some work. Would be great with a few tweaks. It only makes sense to give the browsing mode the ability to rotate to landscape, since when you are watching you’re most likely going to have your phone in landscape. Makes it very annoying for navigation. Would be really nice if it supported Picture in Picture mode, like Netflix does on the new iOS. That would make it much more seamless when you have to do something else on your phone or iPad while you are watching. Would also LOVE to have the option for 2 saved lists: the watchlist (which BritBox already has) and a favorites list. That way you can differentiate between shows you’ve already seen and will return to again and again, and shows that you want to watch for the first time..Version: 2.0.5

Don´t waste your time and money on thisI ´d give it 0 stars if I could. Trying to use it from Canada. Have had three weeks of it being down more often than it is working and now I am getting on screen messages that it is not available in Canada, when the website says it is. Don ´t waste your money - wait for the shows on PBS instead. Now just having to figure out how to get a refund from these crooks..Version: 2.1.9

Cannot download episodes, multiple errorsEpisodes cannot be downloaded to watch offline, unlike every other streaming app I’ve ever used. Playing episodes on Apple TV constantly fails as they are “not formatted correctly” for my 2 year old Apple TV. Very disappointing..Version: 2.1.9

Needs Picture in Picture ModeSorry to rate so low, but I’m hoping to get the dev’s attention. I’ll pay $100 a year. I’ll change my review to be 5 stars- just please make this app have Picture in Picture mode so I can get other things done on my phone while watching BritBox. Thanks.Version: 2.2.7

Chromecast functionality faultyApp gets stuck thinking I want to chromecast everything. There is no way to cancel it looking for chromecast connection. I cannot watch any more shows on the go on my mobile because it keeps trying to connect to Chromecast connection that isn’t there and doesn’t allow me to cancel it. Very frustrating..Version: 2.2.7

Keep having to uninstall and reinstallGreat programs but very annoying app. Unless I choose the next episode in a series to watch ‘before’ the end credits finish of the previous one I get an unable to load, try again error. I try again and again, no luck. Other streaming apps and internet is fine. The only fix is uninstalling Britbox, choosing‘keep subscription’ and reinstalling the app. Then it’s fine. So annoying..Version: 2.1.6

Terrible AppWhile the streaming of Britbox programs seems to work ok via Apple TV, the subtitles are so small (and white) they’re incredibly hard to see. There’s no ability to adjust size and the Apple TV settings make no difference within Britbox. So I dl’d the app to my iPhone and attempted to screen mirror. The program mirrored ok, and I could see and adjust the size of the subtitles on the phone, but hey, the subtitles do not cast. Using a browser on my Mac laptop to mirror the program is a total disaster; freezing, lags and, while I can see subtitles, they freeze and will not progress with the scene. Added bonus is the play, screen size and other controls refuse to respond to clicks. In short, this app is hot garbage..Version: 2.0.9

Terrible customer serviceI signed up for their streaming service on my iPad thru my Apple ID. I was charged right away but I wasn't able to watch anything. (Every time I clicked on a program it said "choose subscription" and I would, AGAIN. Then it would say, "already subscribed" over and over again, never letting me access any content. SUPER FRUSTRATING!) I sent TWO emails to customer service over 4 days ago, never got a single response (not even an automated generic response of "looking into your case"). I finally called to talk to someone and they said they had no record of my account being active and said it was a problem with Apple. The rep was "immediately referring my case to tech support" (no one called me back). I called Apple (who was quite helpful immediately) and after trouble shooting for quite awhile, couldn't find the problem and refunded me my money. The only thing I can think of is the interface isn't set up properly with Apple. Stick with Acorn, they have better service and better content. Britbox is not worth the hassle and terrible customer service..Version: 1.16

Not goodI have had to download this app each time I want to watch something because it is unstable. If I dont watch anything for a couple of days, it sticks on the same program and wont exit it, hence having to delete and download over again, it is not good enough. Also, it doesn’t stream to all devices, only my ipad, so I can’t watch anything on the TV which is tiresome. It is not worth the $9 you want a month if I can’t use it. Pity, because there appears to be alot of content I would love to see. Just fix it already, or is it not really compatible with Australia. Don’t put a shoddy app on Australian sites if it doesn’t really work and you know about it, it’s wrong..Version: 2.1.1

Price Hike for a service that barely works?!Maybe they can spend the extra $1 from everyone to make a platform that operates the way it should… when i try to choose a program i have to go back and forth *hoping* it will land on what i want as one click of the remote arrow = one to five spaces moved. the app regularly kicks me out MID-EPISODE and signs me out as well so i have to go over the whole process of signing in again - sometimes several times in an evening. want to FF or REV a few seconds? good luck there too, the control is so laggy and jumpy i wind up going 10 minutes back instead then forward past where i was to begin with. really guys, it’s not worth the $7.99 you are currently charging because of the bother of actually getting around (or being allowed!) to watching anything on this horrid app. that’s my iphone AND my roku tv. and before you blame it all on my devices, as is the custom these days, know that that excuse holds no water as it is on you to keep your product functional with the current times..Version: 2.2.7

Great content, but...... app freezes when using with chromecast. Apparently there’s no autoplay function so I have to manually go back and find each episode? Very frustrating when watching shows that are only 20 minutes long. Similarly frustrating to navigate through the app. Not at all user friendly, which is such a shame as the content on offer is great..Version: 2.0.1

One [long term] inconvenienceWorks perfectly well except for a very flakey touch screen, which means it’s way too easy unintentionally to start an episode. This is particularly frustrating because the app quite slow, meaning you have to wait while it whirrs its way back to the Home Screen. Two ⭐️ because this fault has been pointed several times over the last few years. Surely such an unnecessary inconvenience can’t be that hard to fix ??.Version: 2.2.1

“Something has gone wrong, please try again”A really poor app, one of the worst I’ve used (although ‘used’ is probably not the right word as it doesn’t work well enough to really use it). Sadly seems the developers have no interest in fixing the longstanding issues that plague it either. Will be cancelling subscription and can’t recommend - they really shouldn’t be charging for such a substandard product..Version: 2.1.6

Plays up after free trial endsWhile I had a few minor bugs during the 7 day free trial, I was able to work through them easily enough. I decided to proceed with the payment. It’s now 2 days after my annual subscription started and I can’t play a single program. “Can’t play program now…” I’ve logged out and in, nope, chosen other programs, won’t play, deleted and downloaded the app, nothing, used a different device. It will not play anything. I have several other streaming services and they work as advertised. How is it this app struggles so much? I used the free trial to decide if worked well enough to proceed, but apparently the real trouble starts once they receive payment. Please don’t apologise, just get some decent IT people to fix the bugs..Version: 2.1.9

I want my money back!During the free-trial period this app, while not brilliantly organized, worked fine, no crashes. The day after the first month was billed, it began crashing! Every darn time I start to watch an episode of something, about 10-15 minutes in, it crashes. Doesn't matter which device (iPhone, iPad, Apple TV) or what the program is. Close app, reset device, restart app, crash, repeat. Delete app, reset device, reinstall app, sign in again, choose program, start to play, crash. Doesn't matter at that point that I like programs offered, I'm fed up! As for the app's design, it's as if whoever the developers were, they must have never used any other streaming service themselves, since the app has virtually none of the features a good streaming service has. Doesn't properly track and save what you've watched so you can immediately return to a series and/or episode you've already watched. Search makes it crash. What's the point? While I like the huge selection of British programming that it has, what use is it if the app is unusable?! The only reason I gave this app two stars is the size of its library of programming..Version: 1.04

Finally Getting GreatIt has taken a long time. Thinking of ways to cut costs lately. I was in my account ready to cancel my account. I still can’t download shows onto my phone, sad to say. Over a year ago this message was on there HELP site “ We're always adding new options to view the best of British, and plan to bring offline viewing options to more devices in the future. “ They have never added a download option. I don’t have Apple TV available. After much disappointment on was on the edge of cancellation. BUT, something in me said try connecting by Google Chrome one more time This is the first time since I started my subscription that I could cast from my phone. Now I hope they work on allowing downloading shows..Version: 2.2.3


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