Virtual Vision Test App Negative ReviewsWarby Parker Inc

Virtual Vision Test Negative Reviews

4.7
4.75209 star

Total 31 Negative Reviews

Virtual Vision Test App Complaints & User Negative Comments 2024

Virtual Vision Test app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Virtual Vision Test? Can you share your negative thoughts about virtual vision test?

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Virtual Vision Test for Negative User Reviews

Can’t use an IPADI downloaded the app on my IPad and went through the entire process successfully. I submitted and was informed that a doctor was reviewing my test. It was only a few days later when I inquired that I was told I did not use a proper iPhone device. If I was using the wrong device, I should have been informed before even doing the test, and at worst should have been informed after completing. I never would have known it didn’t work unless I explicitly asked days later. DON’T TRY THIS APP WITH AN IPAD. Even if it goes through successfully, it won’t work and you will not even know..Version: 3.0.2

Good idea but doesn’t workIt’s a great idea, but frustrating from start to finish. I tried to use it 3 times but ran into technical issues each time and gave up. First, the app detected movement and asked me to recalibrate (I didn’t move and I did recalibrate) and then it kept asking me to do the same thing in a loop. So, I tried to do the test on a bigger computer screen and couldn’t even see the box to drag to size. It’s a good idea and I would’ve been more than happy to pay for the exam but I will be going back to renew my prescription in person..Version: 3.0.5

Such a let down.I took the online vision tests one week ago and have heard nothing, after the prompt said I should have my prescription back within 24 hours. I used the Liingo app that scanned my existing glasses and it generated my exact prescription right away (which was correct), sent my 5 pairs to try on same day and charged me ZERO dollars. At this point, I couldn’t seen my eye doctor several times over. Also, there is no communication via the app or email about status updates. I did call in and the gentleman who answered the phone was wonderful and apologetic, but did let me know that he couldn’t tell me when they would be able to get to me..Version: 2.3.11

Love the idea, but 12 Pro is unsupported.I’ve been a longtime WP customer and was excited to try out the Prescription Check app. Worked really well, easy to use.... but after waiting 4 days to hear back about the results, I reached out to Customer Support and found out that the 12 Pro and 12 Pro Max are unsupported and couldn’t be given my results. Since they’re new phones, not a lot of users have them, so I get it takes time to update the app. But at a minimum there should have been an alert before I started the process..Version: 3.0.4

Didn’t workI downloaded this to renew my prescription for Warby Parker glasses. First it only works for distance prescriptions so if you have anything other than that don’t waste your time. The concept is great but flawed. You use your computer and your phone as a “remote”, my computer kept powering down because I wasn’t using it- possibly a setting that I could change and nothing to do with the app- so I had to keep going to my computer to re-wake it and then had to recalibrate distance every time. Also the app says you'll have your results within 24 hours and won’t be changed until then- I’m past 48 hours and have a pending charge on my card but no results. Not super impressed..Version: 3.0.2

I really want to love it…If you meet the qualifications, this app along with the service… I’m assuming would be amazing but if you’re like me and have had progressive or bifocals, let me just save you the trouble of downloading the app and wasting your time cause you’re not going to qualify. Even though I knew I most likely wouldn’t… it was still worth a shot to me I guess. I would’ve rated the app higher even though I didn’t technically prequalify… cause I don’t think the initial process should be this complicated to see if you just prequalify or not, maybe to some it's easy or not an issue but I had to go through a lot of trouble to free up space on my device, finally get the app to download, wait forever for it to download… only to be told within the first minute of literally downloading the app “that I don’t qualify” and then having to go through the trouble of deleting the app faster than I was able to even download it in the first place. I think the initial qualification questions should just be something that’s just offered online on the actual site and if someone qualifies, cool… then have them go through the trouble of downloading the app but it’s very counter productive and highly annoying in my experience and that’s why I rated it poorly..Version: 24.0.0

BuggyHey. I love WP and decided to give this app a try. Seems fairly straightforward but here is my issue. First the positive - the test is really quick and easy. But then… the app says your RX will be reviewed by a doctor within 48 hours of submitting it. Now although I did the test over the weekend, it’s been three days and I’ve got nothing concrete from them (took the test on a Saturday and it’s Tuesday night, now), which brings me to my next point. After you take the test, there’s no record of it, what the progress is, when you took it, no test id, etc, either in this app or in the WP app - no confirmation email, order number, nothing like that, which seems either lazy or like maybe the app is broken. The third thing is that I was finally sent an email today announcing my RX was ready, and it included no specific information but it did link me to what it said was my prescription. The link took me to a broken page that wouldn’t load. I contacted customer service and they said the test was still pending and they didn’t know why I had been charged or why I had received the email saying the Rx was ready. To their credit they offered me free shipping on my glasses so maybe that’s something??? Finally, the lack of communication from this app, the lack of transparency in the process and the lack of communication across the apps (WP and vision test) is frustrating and messy. In retrospect I would have just gone to an optometrist and gotten my prescription in an hour..Version: 16.0.0

Eye test doesn’t work!!Excited to be able to do an eye test at home was fantastic! Set everything up according to instructions and proceeded to wait for instructions…nothing. Absolutely nothing after trying 4 different times would the eye test worked. Measured the footage, computer set up to see me, well lit room still nothing. Here I had already picked out my style of glasses now I hope I don’t have as much trouble sending them back. Since the eye test didn’t work I know the glasses won’t..Version: 14.0.0

FrustratingIt’s great for the most part. It was really easy to use, but at the end when trying to submit a payment it keeps saying, “Our Apologies, something went wrong. Please try again later.” I’ve tried multiple times now but it won’t submit. It’s super frustrating to have to take the test multiple times because it won’t go through. It also doesn’t save your results if for some reason the app closes on you..Version: 3.0.2

A Great idea But…..This is a great idea and I wish I could have tried it. I thought the eligibility test was related to my insurance and not what it turned out to be… The app tells me that it is not available in my area. That fact alone isn’t a reason to criticize this app, how ever not understanding what the service area is or who is eligible to use it and not being able to find this information bothers me. The TV commercials also failed to mention— as far as I know after seeing them so many times— that you cannot take an eye test with an app if you are an older person with a dual prescription or someone who leads bifocals in plain English. I can imagine that might be challenging to do in an app based on the phone, but hopefully in the future that will be possible..Version: 24.0.0

Broken and uselessI've tried this thing three times and had the same error from up every time. It will say that the distance from my computer has changed (even though I haven't moved) and that it needs to reset the distance. Okay, fine, reset it then. Except it doesn't do anything from there. It just puts up a screen saying that it needs to reset the distance. No buttons to press, no instructions on how to reset the distance, and no ability to continue the tests. I kept tapping the screen trying to figure out how, exactly, one is supposed to reset the distance. Nothing happens, it just stays on that screen. The only thing you can do is to restart the app and begin the entire process all over again. I did this three times before finally giving up. Seems like a neat idea and the actual tests were easy enough to do, but this app is completely useless until they fix this issue..Version: 1.3.12

Useful to buy glasses you already know will workUpdate: DOESN’T WORK WITH IPHONE SE 2020! After the original hassle I thought my glasses were finally on the way, but Warby Parker responded that my device was too old, it needs to be an iPhone 5S or newer. I have a new 2020 iPhone SE. Apparently they haven’t yet made the app compatible with this device, but they won’t tell you that until days after you submit your results. Knocking off another star for the poor user experience. Original review: I wasted a bunch of time due to bugs in the app the first time I tried it. Once I got past that I was able to complete the exam. Hopefully they will ship the glasses I already paid for. This app is no replacement for a real doctor visit. I would use it again if it’s the only way to buy glasses I know will work, without visiting a doctor office, although next time I’ll probably shop elsewhere first..Version: 3.0.2

Doesn’t Even Let Me Start the Vision TestThis app just doesn’t work. I got to the point where I was supposed to start the eye test, but it just didn’t register my press of the start test button. I tried closing the app, I tried restarting my iPad but it never worked. I tried pressing the help button in the app and that didn’t work either. I’m writing this negative review because it is literally the only way I could get in contact with the apps developers and let them know that this app is completely broken. I just lost my insurance and I did not want to pay a ton just to renew my prescription which has not changed. Pointless and a waste of time. I will be moving my business elsewhere..Version: 13.0.0

You Need a RxYou need a copy of your prescription to use this apparently. Do not bother if you don’t have a copy and only have your glasses. The app says you either need your prescription or your current glasses. I assumed if you didn’t have your prescription you would do something similar to the glassesusa app to obtain the prescription from the glasses using your camera and computer. Wrong! I went through the entire test and finally at the end it tells me I need to send a copy of my current prescription. I wouldn’t have minded as much if I would have known this before I did the test or if only certain users need to submit the prescription then a disclaimer of this would have been nice as well at the begging of the testing process..Version: 2.3.2

Too limitedIt’s such a cool concept and I admit I download the app just to try it. However, the on-boarding process sets a lot of constriction. For example if you have more than a long distance eye problem, they won’t let you continue. The most frustrating part is you have to enter your eye exam information in order to continue, otherwise, it shows only two buttons: call to make an appointment or call WP, there is no exit button. That said, this app is not for new patient, it’s not for anyone that has more than distance eye sign problems. With all of the denying without continue process to the real function of the app, 1) it’s too much work to try out the app, if it requires me to see an eye doctor, I’ll have my eyes test out without having to open this app; 2) lost of trust, and the limitation feels this app is more of a toy than an actual tool to use for eye exam..Version: 1.3.19

Misleading scam, I can’t even use it!I opened the app and was caught off guard when the app asked me to answer a few questions to see if I was “qualified” to use the app. It then pinged my location and said that they don’t have any doctors licenses to practice in my state. So this is actually a glorified doctor referral app and you “qualify” if you’re in an area they service. There’s nothing wrong with using an app to refer business but at least let people use it, even if they can’t be referred..Version: 33.0.0

Great concept, TERRIBLE execution!I downloaded this app thinking that I could bypass going to an optometrist and spending almost $75 for an eye exam. The app basically instructs you to go onto their website and sync your phone with your computer, so that you may use your phone as a remote during the test. Sounds awesome, right?! It then instructs you to stand 11 feet away from your computer. Easy! The problem comes into play when the test starts. During the first test, I noticed that there was a bit of lag between what I was doing on my phone and what was happening on my computer, which caused me to select some things erroneously. So, I started over and just took my time to make sure that I accounted for the lag. When the second test came up, I was instructed that it needed to recalibrate the distance between my phone and my computer, which were still the same. It did this over ten times. When it finally passed this point, and started the second test, the lag was even more apparent. It also would stop in the middle of the test and make me recalibrate, even though I didn’t not move an inch from where I was standing the whole time. So, I just gave up. I’ll be going to my eye doctor soon!.Version: 2.3.2

Don’t Bother If You Don’t Have “Distance Prescriptions”First, I had difficulty logging in to this app with my Warby Parker login and was forced to change my password several times. When I finally found workarounds to eventually login, the app stopped working twice. When I was finally able to complete the exam, a final question asked me to select the frames I used for the exam. But when I went to select the frames I used, only then was I told that my prescription is “ineligible” because only people with distance prescriptions are able to participate. What a huge waste of time without any prior warning..Version: 3.0.2

Want to love it, but it doesn’t workI have been trying to use this app all morning and can’t get it to go past the location services. It tells me it needs to check my location and the “alrighty” button pops up. Each time a click it the app shuts down, and when I open it again, I’m back at the home screen to watch the video or skip. I tried clicking multiple times, I tried not pressing and just leaving it, I tried deleting and redone loading, I tried turning off my phone and starting up again, I tried turning on location services manually but this app doesn’t pop up in the location services settings. Nothing works, just nothing or crashes every single time..Version: 2.1.0

Location issuesApplication does not give right allocation. It tells that my location is not supported by the app. But when I check available vision offices they are 15 minutes a way from me on the car. I could travel it’s not a problem. Also app is downloading very slow when you open futures, but it could be on my side because my phone doesn’t have enough operation memory. Application required to have a good internet and storage on your device. Unfortunately because of this issue I couldn’t even go trough all processes. Feel as not accepted to Warby customer care :(.Version: 33.0.0

This is a racket.My prescription has not changed but apparently it has “expired” but have no fear, Warby Parker aka the music man has a solution to the “problem” they created. They will charge you an extra 40 dollars (1/2 the cost of the glasses) to either give you a “new” prescription or make you go to the dr anyway... no 3rd option available of just let me order new glasses with my “old” prescription please. Anyway, I caved, agreed to this online exam and as other reviewers here have stated, the connection between your phone and the computer is so glitchy and some weird lag I had to give up 1/2 way through the tests. Aurgh..Version: 2.3.5

Joke/ScamI was told I need this to update an expired script. Well the app tells you to go 10’ away from your phone and they automatically tell you when that is reached. I do the test and can’t see anything and I was shocked. after the test was done I measured the actual space and it was 15’ away from my phone. Wow explains why I couldn’t see. Oh and 36hrs later I’m Still waiting for the results. 1-800 contacts you get in 2 hours and your items shipped an hour after..Version: 16.0.0

Super frustratingIt seems like a good idea but it’s not! It didn’t work properly. Constantly resetting distance, which I understand, but then it would freeze afterwards. My issue is why do you care what my prescription is? I’ve purchased multiple pair of glasses from you and my last prescription didn’t change but I don’t want to have to go to the trouble contacting the eye doctor because I’ve already lost the prescription they sent home with me. My kids broke my current glasses (purchased from warby Parker) and I need a new pair ASAP. Didn’t even do the try them on thing, every pair I’ve purchased have been amazing. Just needed a new pair quick. But that can’t happen. I’m paying for it what do you care what the prescription is?????? I dont get it. Do not use this app. It won’t even work. It’s not like you’ll loose any money, you’ll just get super frustrated and say screw Warby Parker for even teasing me with this option..Version: 1.3.12

Had to restart 7ish times.The good news is that I was finally able to complete this test. The bad news is that I had to redo the test seven times including the videos which cannot be skipped. My computer and my phone kept saying the distance had to be recalculated. At first I was doing it with Safari, when I switch to chrome it worked all the way through..Version: 3.0.2

Frequent crashing with total loss of progressThe app crashed 3 times in the span of 40m. Each time resulted in a total loss of progress. This meant answering all of the bot screening questions, signing into my WP account, synching my computer with my phone, skipping through the instructional videos, only to get to the exams and have it crash midway through. THREE TIMES IN A ROW. Just no. Great concept. Poorly executed. Please spend some more dollars to fix this flighty behavior. Now I have no confidence in the app and have to go get an Rx renewed anyways..Version: 3.0.5

Waste of time and memory spaceThis app is totally worthless, first off they didn't want to take all of 5 seconds to tell you that if your prescription feels like it changed to not bother. However the test is functionally broken although it wants access to your camera and mic it cannot and does not do anything with either. Supposedly it must have a comparator so if you step back 10ft it can guess that. but that function just sits at zero feet. i'm unconvinced that all the reviews are fake..Version: 11.0.0

A waste of time.I took the eye test and answered all the questions. Then I was prompted for my credit card information, and an error came up. The error said “something went wrong. Try again later”. I tried several times and even different credit cards. Then the app closed and didn’t save my test results. The test takes 20 minutes, I don’t want to take it all over again just to lose the data again. A waste of my time..Version: 2.3.5

Preys on the uninformedThis is what happens when tech people think they can be doctors because being "disruptive" is supposedly better than being good. See your doctor IN PERSON. You only have two eyes, so take care of them. Just because you feel that you see well it doesn't mean your eyes are healthy or that you're seeing your best. Update: so now he’s a “doctor”? This reeks of misleading information that shows just how stupid they think you are. This may be a violation of federal regulations. Apple would be wise to remove this app before fines and/or civil liability ensue..Version: 1.3.18

Completely worthlessI live in one of the poorest states in the country, where we actually could use cheap updated I prescriptions, yet this service is not offered at all in my area. If you’re in West Virginia save your time and don’t even bother downloading the app. When the closest place to me to get a free exam and two pairs of glasses for a decent price is two hours or more away, an app and service like this could really shine. That’s if they didn’t require optometrist in your area to review the results. Which makes zero sense to me with the world we live in today a person on the opposite side of the world should be able to review them..Version: 14.0.0

Don't recommend! Just a hassle ...I thought I would give the virtual vision test a try because the holidays are coming up and it would probably be challenging to get an appointment before the year ends. My vision has changed since last year. I completed the vision test using the app, which was easy, but then I was asked to either upload my expired prescription or scan the boxes of my contacts. I chose to scan the boxes but the barcode of the Acuvue contact lenses wasn't recognized. Then, I emailed Warby Parker a picture of my boxes of contacts and I got a response back within 5 minutes that it would be an unofficial copy and not accepted. If a picture of the boxes of contacts is not accepted (even though it is explicitly listed ad an option!), then why offer this option. It was just a waste of my time. I don't recommend it!.Version: 10.1.0

This App Needs GlassesI got thru the questionnaire fine and was trying to set up the distance. I pointed my iPhone at the checkerboard on my laptop, kept backing up per the directions, got to a certain distance and it said “we can’t detect your screen.” I got as far as 9.2 out of 11 which I assume means number of feet away. But I was standing next to the 15’ mark of the tape measure I had on the floor next to me and somehow the app is still telling me I’m only at 9.2 (feet away) out of 11. Then it turns yellow and says “we can’t detect your screen”. Yes, maybe because you had me back up so much, I’m now in Canada. I shut off all the lights to avoid a glare. Same thing. I dimmed my laptop screen a bit. Same thing. I brightened my laptop screen a bit. Same thing. I took my iPhone case off. Same thing. I tried for 30 minutes to get it to stick. Nothing. Just me tripping over furniture in the dark. So now I need an orthopedic prescription, too..Version: 1.3.19


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