- 90.0LEGITIMACY SCORE
- 90.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Neptune - Mobile Security App Complaints & User Negative Comments 2024
Neptune - Mobile Security app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Neptune - Mobile Security? Can you share your negative thoughts about neptune - mobile security?
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Neptune - Mobile Security for Negative User Reviews
✓ I cannot read alerts as it’s in German.Hard to evaluate when alerts come on a different language I read..Version: 5.6.1
✓ Intrusion on appTo the developers and users of this app, just to raise awareness I was involved in an identity theft and Cyber Connectix crime. I did report incident with governmental authorities since we are potential or actual victims of cyber crime whether on IOS or IP, i reviewed this product to ensure the safety of my personal information and privacy from being exposed. In the attempt of sending an email unfortunately it prevented me from doing so, too also include noticing that the app has some discrepancies. The device name does not match up with the device itself, meaning upon utilizing the app I noticed in the device category device name stated iPhone8 even though I have an iPhone 6s; secondly I took a snapshot picture where the remote section part of the app as it was loading it showed 2 devices connected even though this is the only device I have that is only authorized to be utilized, so even though because of this intrusion it also notified me which gave me enough evidence to support my case. I also have other programs that I am using to better secure my phone but honestly anything can be bypassed. I hope this review helped anyone and including the developers to ensure their security system is updated without losing any sort of credibility on their product..Version: 4.1.4
✓ 1 year without newsHow could this app be at 13th place of paid security app since it didn’t receive any update in one year?!.Version: 4.1.4
✓ HmmmI actually really liked this app, but the new update really sucks. It’s like Instead of improving, you took two steps back.Version: 5.3
✓ HelpIts not showing all the information on the device part!?!?!? And I don’t know how to contact supposed..Version: 4.1.4
✓ In GermanIt would be a lot better if this app was in English so I can at least make full use of it. An app that is purchased in a country should at least be in their native language..Version: 5.4
✓ Needs to check iOS version reliablyGood idea, but many of the items are still in German after having selected English as the language and it says my OS is unsafe after updating to the latest (11.4.1) version in Settings..Version: 4.1.4
✓ App crashesJust downloaded the app to my iPad mini. It crashes when I click on the ‘Security’ tab..Version: 4.1.4
✓ Useful but needs improvementPros: - Shows whether a phone has been jailbroken, a necessity for buyers of used devices or anyone concerned about sophisticated zero day attacks - Easy to use - Did not notice any invasive ads Cons: - App was unable to correctly identify what version of ios I was using - Some of the app is in German even when set to English.Version: 4.1.4
✓ Just bought but crashes on iPhone XI tried to go to your support page but I get a security warning, therefore I am reporting the problem here in the review. Whenever I press on the “Security” icon at the bottom of the screen, the app displays the “Security” screen then immediately crashes..Version: 4.1.4
✓ How to useNot sure how to use to make sure it’s working.Version: 4.1.4
✓ Keeps crashing on security tabJust downloaded this for extra piece of mind, but unfortunately when clicking on the security tab, the app crashes every single time..Version: 4.1.4
✓ Doesn’t syncTells me my iPad Pro has an older iOS version. Doesn’t appear to synchronise..Version: 4.1.4
✓ Can't even loginPaid for nothing.Version: 5.3
✓ Minor IssueThis app is a great idea and promises to allow me to monitor all of my devices to ensure they are up-to-date. It works great for checking multiple iPhones and iPads to make sure they are all up to date and secure. The only issue I have with the app is on my 12.9 inch iPad Pro. I can view the security of the device but when I try to open the tab to add the iPad to the list of my devices, the app crashes..Version: 3.8.8
✓ ReviewPlease update the app. Please please update the app. I feel like I got scammed.Version: 4.1.4
✓ Beware! There’s no way to contact Neptune’s developer for support!Before buying this app, click on the button on Neptune’s page here in the App Store to contact support/the app developer. You’ll see that Neptune doesn’t provide a legitimate app/company/developer website link, email address or even a social media account for customers to get in touch with the developer for questions or troubleshooting. I was able to track the developer down on Twitter when I had a question about Neptune after I purchased it. But he hadn’t tweeted in over a year so of course my question was never answered. Apps, especially ones customers have to pay for, should offer a point of contact for customers’ support needs. This app not only fails to do that, but it intentionally gives fake contact info on the app’s page in the App Store to confuse and deceive its customers..Version: 4.1.4
✓ Not workingI’ve just downloaded this app and it won’t let me sign up!.Version: 5.2.4
✓ Was is das?Would give 5 stars but halo of it is in German.Version: 4.1.4
✓ Good app. Issue on 12.0.1 update.Seems good so far, until I updated 12.0.1, the security is saying I have 11.2.1 Beta version installed on my phone. A bit worried, I called Apple and they said software is up to date on there end...just wondering why it says Beta Version on my security. Hope to get a response. Thank you kindly..Version: 4.1.4
✓ Not updated to run with iOS 12.xI purchased this quite a few months ago. App works as described. Some language issues - as for it seems to default to German on certain pages - even though language default is English. Upgraded to iOS 12 and have constantly update my apps - but this app says that it sees iOS 11.2.x but then shows me on iOS 12.1 and then iOS 12. You need to update your core app to get these bugs ironed out - as for your app is gathering incorrect information - which leads to false positives -.Version: 4.1.4
✓ Requirements too highRequires you to sign up for Neptune Cloud. Another service that needs a user name/password. Not worth it for me. Deleted..Version: 5.2.2
✓ MehBasically it is good all until it tells you it is unsafe. Like on the 3rd one it says ganz schlecht like what the heck does it mean😡😠.Version: 1.0.1
✓ Not much use reallyIt’s information does not match that of the iphones “settings-general-about” which tells me I have 13.5gig of space and Neptune tells me I have 4gig only, I am bemused, basically the Neptune app just looks around your phone for the information it shows you, is it telling me anything? No not really but is it gathering info? I don’t know, it’s possible. Am I going to keep it on my phone? Well no at least not until it’s capable of telling me something new. I have emailed the developer for info but he seems unwilling to respond positively. Goodbye for now Neptune..Version: 4.1.4
✓ Stuck in database updateThis app used to work. Currently if is spinning its wheels saying database update. For 12 hours straight..Version: 5.2.2
✓ Eh, its cool...But some random sections are in German. Not great quality control, I guess..Version: 4.1.4
✓ Neptune securitySuspicious app as it’s not very well known. And not much info online about it as well as the app developers Twitter is basically unused??? Any info if it’s safe or not ???.Version: 4.1.4
✓ How can I tell if my phone is still jail broken?My phone got jail broken by a hacker. I factory reset my iPhone and then downloaded this app. How can I tell if it’s still jailbroken?.Version: 5.2.2
✓ Great Application If You’re a Jailbroken App Or File!The application that is meant to warn us of such Apps or Files isn’t really looking for them. I think? I thought the same as many before me, “Great for keeping an eye on things, especially if you’re a paranoid person. I have used this app for awhile without any problems, but the last two months my phone has gone haywire, with the last two days it becoming unusable. I managed to locate a Jailbroken File on my phone via the Analytics luckily enough, but unfortunately Neptune Failed to pickup on this and, possibly more Files, Even Apps. Would give a 1 Star but it still a great app....Version: 4.1.4
✓ LANGUAGE....Developers need to sort out the language on this app. Even though my version is set to English certain words are appearing in different language....Version: 4.1.4
✓ READ BEFORE PURCHASINGThis was pretty good....while it was still getting updates. Now I’m currently on iOS 12.4 and it says I’m running iOS 11.2.1 and the current version is 12.3.1 which none of that is true. Second there is multiple words in a different language even when set to English. So it doesn’t really work so don’t buy it..Version: 4.1.4
✓ GimmickApp is a gimmick. It tells me a new version of iOS is available not aware I’m using it. When I check security I’m the app, it says I’m on version 11.2.1 when actually I’m on 12.1. This is only one issue aside from the language issues and the limited reach of the apps ability to inspect. In fact, I am suspicious of this app and whether it’s protecting me or ....Version: 4.1.4
✓ Why does app crash when I click security?I like the idea of this app and the only thing that doesn’t work for me is when I click the security link at the bottom the app always crashes. This worries me as maybe someone has jail broken my phone and is circumventing any program designed to check..Version: 4.1.4
🙂 Neptune - Mobile Security Positive Reviews
Neptune - Mobile Security works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Neptune - Mobile Security.
⛔ Neptune - Mobile Security Problems
