Shop: package & order tracker App Negative ReviewsShopify Inc.

Shop: Package & Order Tracker Negative Reviews

4.7
4.78763 star

Total 96 Negative Reviews

Shop: package & order tracker App User Negative Comments

Shop: package & order tracker app received 96 negative comments and reviews by users. Can you share your negative thoughts about shop: package & order tracker?

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Disappointing updateLet me start by saying before the change from Arrive to Shop I would have certainly rated this higher. Unfortunately the change has removed some of the basic, and most important imo, features. Things like being able to swipe to mark delivered or archive a delivery, auto detecting when I have a tracking number copied to enter, etc. are pretty basic for an app of this type and was surprised to find they no longer worked for me. I am hopeful the developers will consider putting these features back but in the mean time I’m actually exploring other apps. On the plus side I like the interface/UI and the wide variety of shipping providers available to track. Oh and the new carbon offsetting feature sounds great! Unfortunately removing functionality still means the positives can’t outweigh the negatives for me..Version: 2.0.0

Convenient, but not very reliableMy experience using shop app has been very on and off. Sometimes, it gives me correct tracking information and lets me know my package’s exact location, but other times it’s not accurate at all. Take now for example, I ordered clothing from a website that allowed shop tracking. I quickly checked to see the location update on where it was a few days later and shop told me that my package was already delivered. I went to check if it was and there was nothing. 2 days later, I receive it. This has happened to me SEVERAL times while using this app. It’s not reliable a lot of times for tracking however I do like the whole concept of the app. A lot of stores accept using shop tracking service, but it defeats the whole purpose of using it if the information Shop App is telling you, is wrong. This app has so much potential to be amazing! But it is not at this point yet, they have many improvements to make with it. There should also be a contact button for you to either email or call the provider if your package was never delivered when claimed to be..Version: 2.15.0

Latest update killed a great appI loved “arrived” and used it all the time. The new name/update has killed everything good about it. I can’t even tell what’s in the package that’s being tracked anymore, nor can it link me to the email it’s pulling tracking info from. So I just search my emails again. For example, it can tell you something from amazon has shipped, but not what it is. Something the old app could - it used to even link you to the order. Not anymore..Version: 2.0.1

Shop “Soldeli” is not trustworthyThis app works with most of the shops but “Soldeli”. Always mistakenly update or actually even no update. Probably this is not the problem of this app, “Soldeli” shop must have some issues theirselves. No delivery for weeks although the delivery status was “shipped” on this app. All of sudden status back to “order placed” although still no delivery or no hear from them at all. I use this app to track deliveries and find it very useful but I’m not sure about online grocery shop called “Soldeli”... Their website keeps crush and the customer service is terrible (as usual in the UK!).Version: 2.25.0

UselessI’ve had the app since February and was great to see the map of tracking information. It since august this app has not updated any of my orders with tracking numbers and I had to contact sender as no information loaded. They sent me another tracking number and now my parcel has left for destination country Australia on 12th September. 2 months later and it still says on its way to destination country..Version: 2.15.0

Your app stinksZero functionality.Version: 2.0.0

I don’t want to sync a Gmail accountDoes a fine job at tracking parcels. However, there is an annoying red notification dot on the profile tab which you can’t get rid of unless you sync a gmail account. It’s small but infuriating and I just want a way to indicate that I have no interest in syncing a gmail account and do not want to be continually pushed to do so..Version: 2.15.2

Useless that it doesn’t cover all carriers around the worldIt doesn’t even have any of the NZ postage carrier. What rubbish app. What’s the point of asking my customers to install this this app to track their packages..Version: 2.0.1

Change the name back!!The name Arrive was great! The new name sucks. I don’t want an app named “shop” on my phone. Lame!!.Version: 2.0.1

Good but could be betterThis app the concept is great but it needs improvement. It is powered by Shopify however when it retrieves emails of ordered shipped through Shopify it does not pull up the tracking number because Shopify doesn’t put tracking numbers in their email and you can no manually through arrive app go to the email and copy and paste the tracking number. Because of this I now have a bunch of orders “waiting shipping” information that I have already received because I cannot delete the tracking request manually and since it’s still “pending” shipping info the app assumes that it still needs to be a listed item for tracking. Also it is has a huge lag in updating current tracking info on packages even when manually forced to update which is frustrating. I can have 5 packages delivered at the same time and it can take 1-6 or 7 hours for the app to update each packages delivery. Overall I enjoy the concept but it does have some bugs to work out.Version: 1.2.6

Do not trust this shop appI legit wouldn’t trust this app and I don’t for the reason I ordered something and the day I ordered it was the day it was sent out and this app claims it tells you where it is no it don’t one of my items is saying waiting for information it’s been like this for the last 6 days and it’s really annoying if I do not get my parcel I will be suing the app shop for putting me through hell I’ve got lawyers with 100% wins I’ve sued once before and I’ll do it again.Version: 2.10.0

The worstThis has been the most useless app I’ve ever had the misfortune if being forced to use to track a flower order. I still don’t know the status, had to email the florist and text the intended surprise recipient to find out the delivery status. Completely useless app. I’d give it zero stars if I could ..Version: 1.11.0

Get logged out everytime I leave the appEverytime I exit the app, I got back to it and I have been logged out. No option to log back in, when I go “sign in with email” I have to verify my account every single time if I want to check the app. Was working fine until the last update. Now anytime I leave the app, I’m logged out. Pointless even having it at the moment as o have to keep logging in all the time. This needs to be fixed otherwise I’m deleting the app and won’t be using arrive for anything.Version: 1.10.0

No. Just...noNope. Don't like you. Took an app I found useful and ruined it..Version: 2.0.0

Doesn’t workNo local data.Version: 2.0.0

Literally pointlessDownloaded this because I couldn’t get royal mail tracking website to work on my phone and the online store I was using to track a purchase suggested it - took years to get through to a page with my orders and then had a load of historical orders which had been already been delivered. Had no update or location on the parcel I’m waiting for and now the only one actually showing as delivered is the one I’m still waiting for. Exactly the opposite of what I needed and a waste of time..Version: 2.23.0

TrashApp is trash, says my package is in transit for 3 weeks but hasn’t moved. Says it’s somewhere in California. I messaged the supplier and they said it’s in Canada. App doesn’t help one bit.Version: 2.23.0

HUGE PRIVACY BREACH: ARRIVE WANTS FULL access to your email account!So the problem with this App is the insane level of privacy violations. When you download the app and are trying to sign up it asks for FULL ACCESS TO YOUR ENTIRE GMAIL ACCOUNT. That means that it has access to everything you’ve ever sent to anyone and if you get emails from your bank it also now has full access to your banking information. And if you don’t have gmail account at all, or try manually enter your gmail instead of directly signing into gmail like they want you to it will barely work and rarely send you your delivery notifications. So essentially Arrive will refuse to work properly until you let them access all your personal information/as well as if you don’t possess a gmail account at all (which is ridiculous because how many people use yahoo/hotmail etc.). That’s why it’s free with no commercials, because it straight up makes far more money from scanning all your emails and private information & then selling it to various companies than it would by making you pay a set fee to track all you deliveries. Never trust an app that requires full access to your entire email account just to function properly..Version: 1.10.0

DisappointingThe app never told me no updates didn’t tell me it was already delivered it still says it’s in transit, I had to market as the Delivered then did a little confetti like it was the one that announced it been delivered I was the one that had to tell the app.Version: 2.15.4

Loved it, but now I’m confusedI loved the app, efficient, tracking my orders perfectly (and boy I order a lot on Shopify-backed websites!). But now it’s “Shop”?! The previous branding was nicer, made more sense and was good at one thing: tracking deliveries. Whoever decided to rebrand made a mistake, but we’ll see where it goes in the future..Version: 2.0.0

Not very goodThis app is not useful to me at all. I have ordered something and it doesn’t track my order and i don’t have a tracking number all i have is an order number. I don’t know what to do because it says it’s shipped when i’ve been waiting for two weeks. It also doesn’t say the carrier. I don’t know whether to contact the company i bought of off or if anyone could help. Overall, i think it would be an amazing app if it worked for me :).Version: 2.18.0

Not really helpfulI had two packages put into the app. One I only received updates for after it was delivered, the other none at all. It’s useful to have all your tracking numbers in one place as you can quickly click on it and it redirects you to AusPost website for example, but I thought the point was to receive notifications along the journey which didn’t happen for me..Version: 1.10.0

New Update SucksThis new update is really bad. Changed the entire look of the app. The entire app is now not functioning properly. Orders that were delivered are saying in transit. They no longer have proper images or anything. I am not a fan of this merger or whatever they just did. No longer a fan of this app. Going to move onto a better app..Version: 2.0.0

Loved Arrive. Hate Shop.Hate the new design. I don’t need a shopping app. I just want a good tracking app.Version: 2.0.0

It’s OKIt’s handy, and it seems accurate much of the time. My first issue with it is that it is not always easy to match the right delivery with the right tracking item (not enough info in the Shop listing). The second is that I don’t like that it often marks items as delivered when they haven’t actually arrived yet. I would like the option to confirm that the delivery has occurred before the app marks it as delivered. Thirdly I haven’t seen a satisfactory handling of orders that come in separate deliveries. So overall, handy most of the time but not really “there” yet in terms of being a truly great app..Version: 2.12.0

Not what I expectedThe app is great although I really thought I would see my parcel moving in real time.. that would’ve been cool but unfortunately it has been stuck in transit in nsw since day 1. Yet Australia post has already emailed me its already delivered while Shop still has it as in transit lol I’ll just stick to Australia post tracking updates instead. It must be where I’m located probably doesn’t support live tracking.Version: 2.6.0

Never received an order that was marked as shippedNever received an order that was marked as shipped. This was pre COVID-19. Then I contacted the vendor who told me the order hadn’t been shipped. Then he disappeared. I still don’t have the product. This is a completely useless, pointless app..Version: 2.0.1

Don’t make me download your app!I can’t stand that you cannot just input your tracking number online to track your package like FedEx, UPS, etc. I shouldn’t have to be forced to use your app to find the tracking the belongs to me! If you give both options my rating would change drastically..Version: 1.11.0

Not accurateI purchased clothing from a store back in March. It’s now October snd they still haven’t arrived. The app says they were delivered, but fails to provide an order from the supplier. The supplier email attached to the app doesn’t even let me email them to ask questions. I have yet to see what this app has even done. My second purchase from a supplier has been pending for 2 weeks..Version: 2.13.1

It was fine until it became a brandI just wanted a tracking app! It was great. The app grabbed tracking numbers from my email and it was lovely. Simple. Exactly what I signed up for. But now it’s a shopping app with a payment system? What? No. How did we go from tracking packages to this? No thanks. Deleted the app. You’ve overstretched and it’s not a good look..Version: 2.0.0

No security, no support for consumerFollowing a complaint of theft/fraud, without delivery of goods paid for, I engaged the app’s “support” to no avail and two poor responses. Risk Support Advisor did not answer questions posed, did not investigate, did not escalate despite direct requests. Referred me to my payment method institution. Referred to Privacy Policy as protection for seller. Reference made to Shop / Shopify as ‘The Shopping Centre’ and when asked what would warrant a serious matter or breach of policy to investigate further, ignored the question. Using the analogy of a Shopping Centre, if a crime has occurred the Centre support investigations with security, CCTV footage and wanting to create a safe environment for shoppers. With that in mind, Shop/Shopify cannot guarantee the same in a digital platform, offer no insurance or recourse. Ignored when asked what would constitute a serious breach of their policies (ie. Theft, Fraud, Breach of Contract, Data Security). Did not take matter seriously. DO NOT USE THIS PLATFORM. DISAPPOINTING. NO SECURITY. NO ‘SUPPORT’..Version: 2.10.0

CrappWill only let me open up with my google account and not the email address that my packages are associated with. The link sent to my associated email does nothing except open up the page to send a liink email again. I have 2 packages that have not arrived and I have no way of tracking their actual progress. Why anyone would use this crapp as opposed to the freight companies actual webpage based tracking is beyond me. I have rated this one star because it won’t let me rate it zero..Version: 1.11.0

Works okay but I’m concerned about privacyThe app does a good job of notifying me about purchases and deliveries. However, when it started notifying me about purchases that didn’t involve shopify, I became concerned. Having just scratched the surface and seen mention being made about scanning incoming emails to see if they looked like online shopping orders, my concerns are increasing about what this app accesses and, in turn, its links to things like Facebook.Version: 2.24.0

No ideaIt would be nice to know what some of my packages are. You have a tracking number with no details on anything.. how are we suppose to know what it is?.Version: 2.1.0

Arrive Was So Much Better!I downloaded the Arrive app in early December to track my Christmas packages. It was amazing! All of my package shipping info in one place! They Arrive app would “grab” the shipping information from my email for most of my packages. If it didn’t grab the info, I could go into the app and it would search my emails for shipping info. When I looked at the Arrive app I could see the sender and the arrival date. It was seriously so user friendly and easy to use. The Arrive app just updated to Shop and it’s so disappointing! There are multiple notifications for the same package and the notifications don’t show the sender of package. Since the sender can’t be seen on the main screen I need to go into the package notification, find the tracking number and then find the sender from the shipping website. This is no easier or convenient than searching from my email. With the Arrive app, when a package arrived I could swipe left to archive the notification. This is no longer an option with Shop. So disappointed with the “update”. I will be deleting the shop app..Version: 2.0.1

Updates and notificationsSince the move from Arive to Shop updated tracking information has been slower or not at all compared to the official delivery service app notifications. Also, I no longer receive push notifications even though all notifications are turned on. Please fix..Version: 2.0.1

No control over sellersI wish I could rate them even less then 1 star only used once and never again had worst experience. Lately been doing a lot online shopping but regret to use this one. Don’t even try to delete my review because I would be making sure that it’s there and making people aware. I bought something and trying to return it’s almost impossible..Version: 2.15.1

Where’s the tracking?I see the order. Where’s the package now?.Version: 2.1.0

Pointless, over complicatedWhy make me install an app that’s full of pop-ups instead of just showing me where my package is like a normal website does? [update in response to developer reply] Thanks for your condescending explanation of a standard UI convention. You are right that is like to see where my package is, however your app tells me that it hasn’t shipped yet despite the fact that it was delivered yesterday. I recommend you try spending more time on making your app actually do something useful and less on trying to defend its many failings here..Version: 2.15.4

Karon. wI ordered a Father’s Day Bracelet in May a month before Father’s Day. The bracelet was to be engraved with 3 names. I kept waiting for an email letting me know when my order was being shipped. When I finally received the email it was a notification that they needed the names in order to get my order to me. I replied with my ordinal order showing that the names had been typed in the provided spaces. But I still sent the names and let them know that I was very disappointed that I wasn’t going to have the bracelet by Father’s Day. So, I still wait for another week to only be sent another email requesting the names. The subject line was written as such...Need Names!!!...really? The email warned me that if I didn’t send names that they would ship the order without the names. I once again replied with the names but this time warned them that I would be calling my bank to request my money back because this was ridiculous. The next day I received an email that my order was shipped. I tracked my order for weeks. I’m finally received my order on July 25, 2020. The bracelet doesn’t have any names engraved on it. Just a blank bracelet. I was so furious. I will be contacting my bank early Monday to get my money back! The bracelet looks cheaply made and I don’t like it at all. Will never purchase anything from this company again!.Version: 2.6.0

Company’s can scam youHopesea scammed me and Shop couldn’t help me. No tracking was provided and when I complained they told me to contact the seller, when I wanted a refund after 2 months waited for my item I bought to be tracked let alone shop up I was told to contact the company I bought it from. The company I bought it from generates emails that say to be patient and wait. Refusing to refund me because my item is on route. But without a tracking number that’s actually legitimate then that can’t be proven..Version: 2.13.1

Typical made in China rip offSaw the add on Pinrest with the video showing a big machine swinging a 4 year old girl n been unloaded from a truck by 3 Chinese person and thought the deal was really good especially after getting 40% off the asking price so I decided to buy ($76US=$106 Au) it for my kids...you can imagine my big deception when I received a small toy in a shoe box size at a scale of 1:24 when it was advertised as a 1:8 scale!!! Went on eBay and saw the same one for $43 AU so got ripped off $60!!! The one they falsely advertised was for sell on eBay for $1120Au...typical Chinese fake advertising!!! Don t buy ,don t recommend it...and also you cannot contact the seller thru any means even thru PayPal!!! Buy Australian or American or European but don t buy anything “made in China” or you ll get what you paid for!!! Rubbish!!!.Version: 2.15.4

Good StartThis app has a lot of potential. It has a pleasant UI and works quite well. The bad: It would be nice to have a way to uncheck deliveries as I have hit the big button marked delivered by accident and there is no way to revert this that I know of. Also some deliveries do not show up even though I’ve received a notification saying they have been shipped..Version: 1.0.1

Parts missingIf almost the whole order is delivered, Shop tells you it’s all delivered. Inaccurate. Please fix..Version: 2.23.0

Missing featuresHi there, This is meant to make things more convenient and it is a good start. However... reason why I use it is to keep track of the little bits and pieces I buy and only receive half the time. This means I am looking to fix orders that always go wrong. 1. You have a contact button but it only creates a new email. There is no order number or anything that goes into the new email which makes it hard to type the issue. 2. The text on your order screen is not copyable - which means I can’t copy and paste the order number. 3. You track Gmail accounts which is great but unfortunately I don’t use gmail. So why don’t you make an email address that we can forward our emails to. You then identify the email address and process it accordingly to that users account (like “TripIt” does for intineraries) If you added this - I would be using your app daily instead of once every 2-4 weeks - and would be more likely to use you as a checkout method when given the option over PayPal. (And will modify this to 5 stars).Version: 2.3.0

Could be betterDownloaded this and was anticipating a really good way to see all my packages in one go and be able to track them easily. Only thing is that over time I have used two different email addresses for varied accounts I use to shop so had to continuously log out of one and into the other to track parcels. This app only automatically downloads tracking information on things bought using gmail email address, I have both yahoo and hotmail so was having to manually put my tracking information in to get the live updates. Some of them never updated me and I had the parcels delivered and it still been ‘waiting for further information’. Not as reliable and great as I anticipated it to be and I’ve since deleted the app. If this was able to track multiple packages with more than one email address, and do this automatically using yahoo and hotmail accounts. I would be all over this. Lots of great reviews so feel like I’m missing something here but did try to persevere for a while and didn’t get very far with it..Version: 2.15.4

I Hate Your New AppI do not like this new app. It is not user friendly, I can’t find anything anymore. My tracking number is gone. I can’t find the link I used to go to to see the status of my shipments. It’s complete trash. Please go ba k to the original app. If I could rate this app with a -1000 I would Piece. of. Garbage..Version: 2.0.1

InaccurateUpdates are late or don’t happen at all. I can look at status on carrier website and have more updates than this app. Even refreshing the app or the package the updates don’t come through for hours. You can’t edit a carrier either so packages that go from ups to USPS require you to delete the package and re add it under the new carrier. Edit: tried to give this app another chance and still not change. To add my list, there’s no estimated arrival date! What is the point of knowing my package is in my state if I don’t know when it will be delivered? Often times packages get held up due to smart post so I can never assume that just because it’s local that it will be delivered in a timely fashion. What’s the point of the app if I have to copy and paste the shipping into the carrier website for an estimated delivery date? The UI is cluttered. It often missing tracking info from emails. Gives less details than similar apps. For example when I plug in a new tracking number into this app before it’s shipped other apps will tell me where the shipping label was created. This app? Nothing, just says it’s waiting for data..Version: 1.7

Tracking Updates are Non-Existent and InaccurateI downloaded this app for the holidays so I have a place I can check and see when I can expect all of my packages to be delivered except it hasn’t been working... I don’t know if it is a problem with the carrier or the actual app but I ordered a gift way back in the beginning of November and while I’ll admit the company was extremely slow in getting it out, once it shipped it said it was in the same location for over a week. I reached out to the company who I ordered the gift from to ask if there had been some kind of glitch and didn’t ever get a response from them. Yesterday, exactly a month later I received my package. As of right now, I’m waiting on another package and having the same issue. Again, I’m not sure whether it is this particular app or the carrier (UPS, USPS, FedEx, etc), it may even have something to do with the influx of orders due to the holiday, but it kind of defeats the whole purpose of having this app and being able to track your packages. I will say however that I love the fact that you are able to see all of your purchases and (supposedly) be able to track them in one place..Version: 1.2.7

Was way more intuitive when it was called Arrive.Really don’t like the new version.Version: 2.0.0

Totally uselessWas strongly encouraged to use this app when it was still called Arrive to track an order I placed online. 5 days after placing the order the status in the app still said ‘order placed awaiting dispatch’ - the wording may have slightly varied but the meaning is 100% correct. My order got delivered 2hrs later, which I personally received, and about an hour after that I got a notification from the app that the order had been delivered. I fed back to the company I purchased from how utterly useless the app was & how badly it reflected in them. I’ll cut the developer a break - the app is only as good as the information it contains, therefore it is totally reliant on the courier or source company to update it. In my case neither bothered rendering the app useless. A total waste of my time downloading and setting up..Version: 2.0.1

Bs!!!! The old bait and switch!!!! Scam!!!Order this great wooden Halloween advent Calendar. Normally like $60 on sale 1/2 price. GreT. Had to have it! Looked just my x mad one I have had for over 20 yrs. from Lillian Vernon Waited all this time. Showed up today in a flat 12”x12”x1” thick. How the F does a wooden advent calendar fit in that and feels like a bath mat. Opened it up and it was a kindagarden art project at best!!!! Velvet 2 ft 3ft long. After I unfolded my so called wooden advent calendar. That had doors that open and little wooden drawes. Just like my Xmas one. This had I think. Didn’t look at it. Looked like Halloween ur outs w/ a template. Stacked on top of each other. Looked like with a glue gun. Not sure if the little pockets got the day’s. Is sewn or glued. W/ a little cut out u move each day. To the next. No wood. Not doors. No drawers and what’s suppose to be a table or counter item. Hangs on a f n wall or door. I got beans from them a pair of USED shir laces. Not even new ones. Not ordered & now this BS! Bait & switched. Why can’t any one b honest any more. I will NEVER order anything from China. Ever again. They rip u off any time they can. Gave us this virus and now this b s too. Keep it. My kids did a better job with their art projects. Then this crap I received Don’t buy!!!!!!!!!!!!!!!.Version: 2.12.0

Hopefully Will ImproveA great app in theory, having all your delivery info from all providers in one easy to navigate place. The app itself is very well designed and easy to use. However it's most likely hampered by the availablity of information given by the third parties in the quest for this aim. Whether that's the availability or capability of said third parties with GPS information or only having 'out for delivery' as the go to information, limits it's appeal. This app will only improve it the delivery companies themselves improve their own tracking data..Version: 2.17.0

Very slowGreat to keep track of deliveries but it’s not even close to real time. I get updates around 8-12 hours later than just visiting the courier or postal services website. I’ve had things updated as being ‘package sent’ by the time it was delivered in the first place. I’ve always had to manually mark the package is delivered. I only for the app to track a package from a store linked to it however now it’s been delivered the app itself is fairly useless..Version: 2.10.0

STOP PUSHING GOOGLE!!Started using this app and it had great potential, the odd problem with not recognizing shipment numbers or delivery companies, but none the less was looking like it could have been a good app. I’ve deleted it now as it was telling me I should update my profile with a Gmail account, and unless I do, it will have a big red dot over the profile to tell me I’m missing something from my profile. Why?? I don’t want to create a gmail account, and why should I?? Do your customers a favour and give them the option ‘not’ to have anything to do with Google..Version: 2.15.0

Worst CampanyIt has been over 20 days I have no clue where my order is. Trucking # don’t work, no updates, no information whatsoever. Worst company ever. How come they are 5 STRAS when you can see TENS OF ONE STARS..Version: 2.23.0

Does not keep in sync with delivery statusI had a delivery from Sydney where it was tracked by Arrive and Australia Post. Unfortunately Arrive was not synced with the delivery status and I was notified the the delivery was completed from Australia Post long before Arrive could tell me. Maybe Arrive, you need to arrange better monitoring of the tracking of your items as i don’t think your clients are getting their money’s worth here. I’ll stick to Australia Post... sorry Arrive.Version: 1.11.0

Total lack of accuracySee title.Version: 2.0.1

This app doesn’t do anythingFor an app called shop. You can’t find anything.Version: 2.1.0

Works fine, but the latest update...I’ve been using Arrive for the better part of a year and it’s been pretty great. However, the UI was recently redesigned - not for the better, I’m afraid. The main screen lists the deliveries but doesn’t have any update or location information; in order to see any of that you need to drill down on each one. Otherwise, all you see is “waiting for details” or “on its way”, which pretty much tells me nothing. It’s also very bulky considering how little information is actually displayed - a “compact” version would be better IMO. I also wish there was a way to get more status update notifications, rather than just the delivery notification. At the very least an “out for delivery” notification would be nice, just so I know to keep a lookout for the truck..Version: 1.3.2

Recurring delivery details need sortingI ordered from an online retailer a couple of weeks ago to send a gift to my daughter. I had to download this app in order to track the parcel. I ordered myself something a few days ago and once again they were using Shop. The form came up again with my daughter’s address, which I amended as she lives 37 miles away and this was a purchase for me. Despite amending the delivery address to the same as the billing address, it insisted on replacing it. When I completed the transaction I realised it had ignored my amendments. I rang the retailer, who was no help at all. Hopeless all round!.Version: 2.15.1

Bit pointlessHandy to have everything in one place but that’s about as far as it goes. Doesn’t show anymore than the couriers own tracking (obviously) and is more often than not hugely inaccurate with package locations in completely different cities. Unless you’re ordering several items a day and you’re happy to know nothing more than the package is out for delivery the accuracy issues make it not worth using. You end up double checking everything on the couriers tracking..Version: 2.21.0

ShamefulThey are associated with a company calling themselves the-Christmas-shop.com which is a FAKE company!.Version: 2.15.1

Never deliveredThis product does not exist....the company is a fraud ...stay away..Version: 2.13.2

Was once greatThis app was great when it was just Arrive. They changed the name and added a bunch of useless features (I mean, we don’t need another social media let alone one for only shops). What’s next? Instagram-like stories on this app? Stick to package tracking pls.Version: 2.0.1

Not all it sets out to beIt’s great having all your orders in one place but kinda defeats the purpose if it doesn’t update with real time tracking info. You still have to leave the app to trace parcels just as you do when you get an email or sms. Save the few megabytes of space on your phone for something that’s not trying to finically benefit off a pointless idea.Version: 2.8.0

Slow and/or out of date updates make this app almost uselessThe concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all..Version: 2.1.0

Why!?Why did you have to take a perfectly great tracking app and add a bunch of bloat onto it? Arrive did not get better it got bloated..Version: 2.0.1

Getting worse and worseThis app used to be good before it was bought out. Now it feels like one big advert and shopping tracking app. Many packages I order come from out of country and then change couriers but now apparently I can't update or change the courier to Canada post. Shipping updates barely refresh and I find myself linking into the courier site more and more. Some purchases don't register as being the same item and when trying to update or delete them they just show sales or invoice information not the actual shipping/ tracking info. I gave 2 stars because I am using it to centralize incoming items but as a tracking app I'm Less and less impressed to the point I might just delete it..Version: 2.13.2

Tracking doesn’t workShop was the tracking option on two recent orders I placed from separate companies. Neither tracking system worked. I waited around 3 weeks for both parcels (not shops fault) but this meant I wanted to track them to ensure they weren’t lost in transit. The app didn’t tell me where the parcels were and I was also not informed when the parcels were delivered. Completely pointless downloading app, gave me no information and didn’t help me track orders..Version: 2.15.4

Not usefulFedEx tracking shows me all the details from the last week. Arrive shows my order but says it hasn’t received any tracking info. Useless and is being deleted..Version: 1.2.10

Concept could have been cool, but...The concept is cool that I can find LOCAL and other SmallBiz shops that have a Shopify platform site, but everything is based on delivery addresses. Why? Also the stores aren’t really listed... it’s just a link to the stores site... why not? Why not allow me to pick a location to find local shops and shop it? Also being locked into a payment method is kind of lame. How many of these things can all these companies have? Just get onboard with Google/Apple Pay already. The idea has so much potential to help small businesses on the Shopify platform, but it feels too much like a walled garden and a money grab. The concept of following your local stores and other non-local business stores would have been awesome. The social media approach to following and then having their own page is cool... giving some ideas here! Maybe if the platform would help these small business grow into the higher tier subscriptions, then you wouldn’t have to worry about the payment income. Just saying!.Version: 2.1.0

Fausse publicitéLes bottes que j’ai reçu n’ont aucune ressemblance avec celles proposées et la qualité vraiment médiocre, je vais retourner le produit car c’est un arnaque de fausse publicité....Version: 2.23.0

Downhill Since App Changed to ShopifyAs mentioned in many other reviews, this app really went downhill after Arrive changed to Shopify. Not only does Shopify want access to your email (invasive!), it doesn’t even read your emails correctly! What’s the point of invading my privacy like that and NOT get shipping information right??? For example, my package arrived today and the tracking number reflected as such. But Shopify insisted that my package would arrive 4 days later. Where is Shopify getting this information??? Further, the map updates are all wonky. The map says my package was “delivered” but the map shows that it was delivered in “Oakland, California.” I don’t even live in Oakland! Please fix your maps! It’s incredibly irritating when map updates are not accurate. Overall I resent the fact that this app forces users to give it access to their email but more than that, the app doesn’t even read your emails correctly!!! If you’re gonna invade my privacy, the LEAST you can do is provide me accurate information based on the data you’re farming off of me..Version: 2.8.0

Doesn’t show tracking informationI was advised by an online retailer that I needed to download this app to track my order. So I downloaded it. The order showed up ok on the app with status “Order Placed”. I then received an email from the retailer that it had been sent then an email from DPD to say they’d got it, however the status of order on this app never changed. My item arrived a couple of days ago and still said Order Placed, I had to mark the item delivered myself. So what’s the point of this app if it doesn’t give you delivery information as it says it does?.Version: 2.16.2

Hum not sureKeep crashing and only use google e-mail.Version: 1.0.3

If I could give it a 0 I wouldThis app has never provided me with accurate shipping info. It’s great if all you want it a list of purchases collected from your email but other than that it’s useless. I had a parcel delivered to me 1 hour ago and the app has only just registered the tracking number now giving me a notification that my item is ‘on its way’. Deleting for the second time round..Version: 2.15.2

Not sure if the app works as well as it soundsThe app preview says you can track your parcel in real time on a live map but the app kept giving me delayed and randomly false information. Royal Mail updates were faster. The parcel was returned to sender the ‘Shop’ app didn’t update the info till a few hours later. Sender sent back the parcel to me a few days later the app showed my parcel had been returned to sender again then said it was delivered to Warwick (I’m in London) then 5 mins later, my parcel was delivered to me by Royal Mail. And 15 mins later ‘Shop’ finally updated that the parcel was delivered to me. What?!.Version: 2.21.0

Great in theory, poor executionThis app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself....Version: 2.0.1

App was much better when it was “Arrive”I’ve had numerous problems since the app change over , hardly gives any details for tracking info anymore , no visual update for map area (where you pkg is located), notifications only occur when it’s been delivered now, no ETA’s on items , basically your only benefit to this is you have your tracking number handy , so you can go back to Amazon to check the status on your pkg, seems redundant to me.... Wouldn’t download this app anymore , back when it was “arrive” , it was amazing ! I’m never one to trash software in reviews , but when you had gold before and are now given lead, that doesn’t jive with me. If any developers are reading this, please restore the format that was there before, it was fantastic ! Thx.Version: 2.15.4

Another app designed to do something that it knows it can never doI have tried to track 30 parcels with this app, not a single one was trackable. I couldn’t even see which country my parcels are in. The fact retailers are pushing this app to customers makes me think this is the best scam on the internet right now. It’s just about collecting data on what you’re buying and selling that to advertisers. The parcel tracking is a vague lie (because you can’t track, the retailer isn’t the carrier so how can the app know who the carrier is?) to get you download it. Big waste of time and storage.Version: 2.17.0

SMS Notifications at 1:30 am! Not happy!!!The one star is due to SMS notifications being sent in the middle of the night and waking us up. Not sure why your designers did not allow for this. There is nowhere to request push notifications to email only so I had to turn off completely. (And if you do fix this, please make sure you consider WA time and not do what some other apps do and send notifications at 6am on a Sunday). Now awake and not happy..Version: 1.10.0

Terrible Performance & Huge Privacy IssuesFirst of all, Shop’s privacy policy clearly states that customer personal data is collected and transmitted to third parties. This is terrible and considering how strong the app is pushing its users to provide full access to email accounts, this should not be allowed on the App Store. The app is also advertising real-time updates which are in fact delayed by 5-6 hours. False advertising is another red flag..Version: 2.15.2

Not sure all stores are legitOrdered a lamp from a company called Luna-Flora, tracked the package through this app to see it leaving China and ending up in the Netherlands. Tried to contact the store (Luna), and they don’t actually exist. No website and only a gmail address for contact, one that doesn’t respond. This item was bought early March and apparently deliver a week later. Nope. Defo not the case!! Not sure how you as a company approve stores using your app, but I think some more due diligence is required on your behalf! Such a shame as the app shows lots of promise!.Version: 2.21.0

Map integration badSo this is clearly a US-based app because when it comes to Australia (where I live) this app is hopeless. Why has my package mysteriously been beamed from Melbourne, Australia to Melbourne, Brevard County, Florida, and why did you let Montgomery Scotty get away with it? So many times the app messes up two similarly named locations and decides that my package is now in Siberia instead of Sydney or Memphis, Egypt instead of Memphis, Tennessee. You’d think that if they relied on Google for the map services they’d at least be a little better at tracking..Version: 2.14.0

This new version isn’t betterI’m very disappointed in this new Shop. Archiving an order is now hidden deep in the app, which is NOT convenient. It was better when you could just slide it. Also, could you show the date it was ordered? That would be very useful..Version: 2.0.0

It’s only just been delivered...What is it about these companies? They expect you to use the product, as quickly as they take your money. It’s only just been delivered, and they want me to a review, which I find very annoying. When I have found the time, to valet my car, I will let everyone know, what I think. And that won’t be until Mercedes can tell me where the Auxiliary battery is located, in my car, which appears to be a German state secret. Google Mercedes W176, and watch 63 different videos, which will still leave you none the wiser. :0(.Version: 2.23.0

What happened?This app used to be great, it would have all current information on my packages, even the orders I placed through other sites but now I have to check other tracking apps to get the latest information on my packages & most of the time I have to “mark as delivered” even before the app has updated the package as sent? I am sooo disappointed with what was the fastest & up to the minute tracking on this app that I only use it to mark my packages as delivered since it just isn’t doing what it used to do at the beginning of it’s launch. I loved the fact that you could actually see in real time where my packages were in the world map & couldn’t get that on any other app but that has become null & void since it doesn’t keep up to date information now. Please fix this app!.Version: 2.13.1

Lack of empathy for the consumerThis app is simply a platform to allow consumers to get ripped of. How can a platform that allows sellers to interact with the consumer, have ZERO policy for vetting sellers to weed out the scammers? We have lost £70 with no chance of seeing either a refund or the product we ordered? Shopify who developed this platform have given me more excuses than a 1920’s Tea Dance. Disgraceful!!! I cannot raise anyone at New Store Christmas who are using this platform. The app informed me of my delivery being shipped but no tracking number and no empathy for my frustration. Utter sham and nothing more than a fence and a vehicle for scammers..Version: 2.16.2

TerribleI ordered Raycon E25 wireless earbuds online, and was sent to a link for shop. I put in my details and set it up, it was good at fist and notified me when my order has been shipped although a few days later I started to wonder where it was as I needed it before Christmas so I emailed raycon personally asking then regarding my purchase the employee was extremely helpful and gave me another link which showed me the estimated date it would arrive. It finally arrived on Christmas Eve and I jubilated, all in all don’t Use this app.Version: 2.15.4

Total complete crap.I don’t know why companies insist that a customer use this instead of just providing the customer directly with tracking information. This is just a middle-man app because the company can’t be arsed to inform you themselves. It doesn’t work anyway! I try to sign in using my email, then Google then my Apple ID. None of it takes me into the app & instead insists that I keep trying to sign in. It makes me wonder if there’s something slightly fraudulent about this app. It’s total crap..Version: 2.15.4

Unable to track my package.I’m disappointed that it’s been over two months since I ordered my product. This app tells me I should be able to track my order. However, no matter how hard I’ve tried to figure it out it doesn’t track my order so I have no idea where my order is. Even if it took a year at least I would know where my package was..Version: 2.23.0

Trying to force me to use Gmail addressGuess what, folks? This sounds like a great idea, however... when I went to create an app I signed up using my Hotmail account as I primarily shop using that. Then I wanted to add my Yahoo account because that is the other email that is attached to PayPal, which I use on occasion. Why do I use these two emails, because they each receive about 200+ emails that are nothing but junk every day. They have been basically ruined for me as any sort of personal account. I have a Gmail address, but I have kept it STRICTLY for personal correspondence, just to keep the proliferating junk mail from appearing. So far I have had it a year and not one piece of junk mail, Only email from friends and family to whom I have given the address. Now this App is trying to force that email address onto this account, by making me log into Google to add another email and then it is automatically trying to pull in that gmail account. Not having it. Won’t be using this app. I might have given it two stars, but there is no way for me to converse with the developers..Version: 2.3.0

Privacy risk and poor user interface without a gmail accountIf you do NOT want privacy and enjoy letting these guys read the contents of your private emails, this is the app for you! Very rarely do I see an app that wants access to scan the personal contents of your email account (this app wants your gmail account, and all the other email accounts your gmail account is linked to, they really don’t want another email address, and will keep nagging you for gmail until you give it). Don’t have a gmail account? Expect limited functionality. My advice: READ what personal information this app wants access to, and remember that data breaches in private corporations happen every day. Don’t believe them when they say they “protect” your data ... hackers have no such self-imposed restrictions. Also, the app is very poor at making your order accessible (unless it’s on gmail) for updates, so despite all the inflated ratings here, I urge you to examine this app critically and not to belief the hype. Deleting! ***UPDATE: Given the answer of the Developer, I am even MORE convinced this app is BAD NEWS. The Developer just acknowledged limited functionality without a gmail account, and told me we should accept their “assurances” that our private emails will not be read because they’re “filtered”, and they only read emails with certain keywords linking them to shipping details? Really? So we should make ALL the contents of our emails available to you guys, and trust you won’t read them because you PROMISE you won’t? And what about your disgruntled employees and anonymous hackers who tap into this vast amount of data ... will you promise they’ll be honourable too? If anyone reading this doesn’t remember the Equifax hack, where millions of personal credit files were hacked, or the numerous hacks on other shopping sites, dating sites, etc., and you trust these guys to protect your privacy, then you really DO need to have your head examined. They may be well-intentioned, but they are simply INCAPABLE of making these kinds of guarantees. I am also not sure that the federal and provincial privacy commissioners would be on board with the amount to data this developer requests access to, in order to use an allegedly TINY portion of that data for tracking packages. I will refer this issue to them. And lastly, I STILL do not believe many of these inflated, glowing ratings on this app are genuine. I can’t prove it, but I just have a hunch these ratings are padded. The critical ratings are very specific and detailed, whereas the glowing ratings are nebulous “I love it!”’ or “Best app ever!” types of comments. Colour me VERY sceptical..Version: 1.9.0

Tracking numbersIt shows you tracking numbers but it doesn’t tell you who’s it from half the time, it’s really hard to keep track of what’s what. You have to go look at your emails and find the tracking number to know where something is. Also you have to mark it as delivered yourself instead of it knowing that’s it’s been picked up like Australia post..Version: 2.9.0

Don’t want to use my Google account...Opened up the app, and it asks me to log in with Google. I don’t use my Google account and don’t want to connect it to the app, but I don’t see a way of bypassing that....Version: 1.0.1


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