- 62.0LEGITIMACY SCORE
- 62.5SAFETY SCORE
- 4+CONTENT RATING
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VA Video Connect App Complaints & User Negative Comments 2024
VA Video Connect app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using VA Video Connect? Can you share your negative thoughts about va video connect?
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VA Video Connect for Negative User Reviews
✓ App is uselessApp does not open from email link as instructions say on the introductory screen. Clicking the email link instead sends you to your browser. This app could use a feature to enter a meeting identification number to join a session from the app instead of trying to interface with email. Summary: The app is unusable in current form. Needs Revision..Version: 2.2.12
✓ Just use the web browser…Don’t waste your time with this. Tried to get into my appointment through the text message and email link and nothing. Web browser. This app just sat on my phone taking up space, telling me to open it using the link through my email and even when I went back to my email to open the link it would keep going to the web browser. So save your self the download times, frustration and memory in your phone and just use the web browser..Version: 2.1.2
✓ Impossible to use on IOSThis app is worthless on the IOS system every time you have a link to an appointment it opens up a browser instead of opening the link in the app. Have tried to fix the issue using the settings on the app but there are none. App needs to be reviewed and reworked on so Veterans have more accessibility to use it..Version: 2.2.12
✓ App Does Not Auto-OpenWhen I click on my VA video appointment link, it does not open the app like it’s supposed to. It instead opens a web browser tab and then prompts you to put all your info to join the appointment. Then you click connect and it freezes. This is not a user error. It works fine on the VA iPad tablet that I was sent. But on my iPhone 12, this issue is persistent..Version: 2.2.7
✓ Flipped camera orientationThey need to fix the orientation of the camera so that when someone looks at themselves, the picture should be like a mirror. It’s flipped to where when you turn your face to the left, it turns to the right on the app and thats very annoying. Just make it like FaceTime. I don’t think it’s that difficult in this day and age..Version: 1.6.6
✓ Does NOT WORK on Cellular Service with less than 3 BarsI’m not whining, simply stating the truth. VA Video Connect will not function on Cellular Service properly. I read a review that says “Quit Whining!” and sure, it works fine for them, because they stated they have Internet at home with WIFI. I don’t. All three of my devices run on Cellular Service, and neither this APP nor the Web Portal will function properly on less than three bars (EVEN IF THE TEST is Fine) That should be a HUGE DISCLAIMER for the VA Video Connect. It DID work at one point, but all the updates have broken both the web portal and this APP. I do appreciate the effort, but I’ll drive over or have them call me instead..Version: 2.2.7
✓ VA video connectThis app works well once connected, but.. 1) for IOS it will ask you to do a test . Once the test is completed the screen will not close and the microphone takes over the phones mic and mutes any other media apps until you shut the phone down. 2) At the time of your appointment the link has you do a complete registration sometimes with a room # and pin. This means going back to the email with the info or having the letter snail mail appointment info or it asks for completed name and address. This is more than asked at an in person appointment. 3) Once the appointment is completed I had to uninstall the program in order for my phone to gain control of the mic and camera. The app continued to run even when the other party at the V. A. Signed off . 4) The app for patient use has no sign off or exit tab/link/button whatever They would be better with just using FACETIME..Version: 1.7.6
✓ App not working in Chrome (iPhone), use SafariClicking the appointment link in my email, made it open in the Chrome web browser with a blank screen and not the app. I copied the website address in Chrome and pasted it to the Safari web browser. This caused it to open in the app. So it’s buggy as heck. Wished they fixed it or made it properly open directly from the app..Version: 2.1.2
✓ App no longer launches properlyWhen the app cooperates, it works fine. The problem I’ve had recently is that the link I receive no longer launches the app. When I had this issue in the past, I could open the app myself and enter the vroom information myself from the URL. The only thing the app says when I do this is a notice that the link should open the app, a deadlink to virtual scheduling, and immediate help resources. VideoConnect in the browser just spins and/or tells me there’s been an error and it cannot run..Version: 2.6.1
✓ Needs workMy biggest issue with the app is that when I joint 5 or 10 minutes early, I’m still waiting at appointment time. I have to exit and rejoin the meeting to get connected with the person. It doesn’t stream as well as zoom. Lastly, you have to reenter you address information every time you use the app..Version: 1.10.3
✓ New version doesn’t work with dark modeThe interface is adequate although the delays make it very difficult to communicate with my doctor. We were talking over each other quite a bit. Initially I couldn’t see the text when inputting my name and address but tried turning dark mode off and it resolved the issue..Version: 1.6.6
✓ Clicking appt link in email does not launch VVC app on iPhone 14I have an iPhone 14 Pro. I have the VVC app installed. When I click on my appointment link in my email, it does not launch the VVC app as intended. Instead, it launches a mobile browser session in the Chrome app, and requests permission to access my camera and microphone, which I grant. The experience of connecting with my VA provider in the Chrome mobile browser is not a positive one. I have tried copying the appointment link from the email and pasting it into a mobile Firefox session, but this is no better than Chrome. Is there anything I can do to make it launch the VVC app when I click on the appointment link in my email — or to find out why this is not happening as intended? I am able to participate in troubleshooting this issue in a phone or video call, if you would like to connect me with a help desk technician. I myself am a healthcare IT help desk technician, so I am well versed in troubleshooting end user issues with computers, mobile phones and browsers. I look forward to hearing from your team..Version: 2.6.1
✓ App does not workApp does not work on my iPhone or iPad. It says click on email link and it will open app. When I click on link it always takes me to a web page and never opens the app and the web page is blank. Only way I get the video to work is on a computer. It would extra helpful to be able to use my iPhone or iPad..Version: 2.1.2
✓ Broken app since updateThis app is broken for some since the wait room update. I used to be able to log in instantly from the provided email link, and now the link is just a broken empty tab making any of my apple products useless for telehealth..Version: 1.10.3
✓ Was this designed by VA techniciansThis app. works as good as my previous doctor at VA. Was this app. designed in a third world country because it functions poorly. Ineptitude is the standard throughout the whole VA system. I worked 13 years for state government and similar less than quality products were created and awards were given to the technicians for simply going live, no one cared how bad the thing worked. The problem is the same in local, state, and federal government, too many people are allowed to sit in positions for too long. They resist change because “we have always done it this way” and those who sit in a position for 30 years have never experienced other employment so industry best practices are never applied. When younger and brighter staff is hired, their input is ignored and shunned so this is the reason this app. doesn’t work correctly and will never work correctly. But like true government, very soon they will switch to an more inferior product happily..Version: 1.10.3
✓ App issues iOS appWhen I get a link via email the app doesn’t open the email open up in a browser and then I have issues with the camera or mic. If I get a link via text it open the app and everything work. Call customer service and the person who was extremely rude and disrespectful stated to tell my providers to send me the link via text instead of an email..Version: 2.1.2
✓ Great AppI’ve been using it for a few years now and it seems to work just fine. However, make sure when you’re done with your session to go into “privacy” and turn off your microphone, video, Bluetooth and network access for the app. It can run those devices even after your session is complete. And they don’t tell you that. It took me awhile to creatively figure that out but you definitely want to do that. Other than that it’s a great tool!.Version: 2.1.2
✓ Didn’t seem to workYeah I jumped on for the first time to have my first time visit with the VA. Sat there in darkness for 20 minutes. Finally gave up. I was a few minutes late to my appointment because I couldn’t figure out how to get the app to work, maybe that’s my fault but I don’t know. Kind of felt the doctors should’ve tried to tune back in. To see if I was there. Maybe have a help line for using the application? I don’t know..Version: 1.10.3
✓ Doesn’t workTried to use this to setup video appt today with va. Application doesn’t work with iPhone 11 ProMax. Could see video but audio did not work. Only option for audio was listed as “default” and that didn’t work. Speakerphone works fine on this device. Nice agent at VA thought it was Safari web browser problem, tried google chrome same problem. Very frustrating given long lead times to just get ahold of someone at va..Version: 1.9.0
✓ Typical vaSo I have done what everyone says to do and reached out and asked for help because of the way things are in my life and I can not think of one single time I have been to the back where I’m not filled full of excuses about how the phones and computers are down and that’s why this or that is not possible for the scheduled time. Now they tell me about this pile of junk which I was supposed to get an email about after talking on the phone and low and behold I never received it. I have been trying to get help and make my life bet r for four years and have had absolutely zero luck and nothing but excuses and garbage like this shoveled on me. Thanks for the help.Version: 2.0.1
✓ Bluetooth brokenI’ve tried on my iPad and on my iPhone rebooted and even reinstalled the app and Bluetooth still does not connect even though it all the other apps were fine. That used to work before but you guys Musta did an update and completely broken it. Get it back to 100% and I will give you more stars..Version: 2.0.0
✓ App failed, now hearing delayedI was supposed to have a hearing today regarding my claim that has been years in the making. The app connected me to the room but audio and video failed. The judge declined to hear me out due to technical difficulties. So after years of waiting for a hearing now I don’t know what will happen next or when I will be rescheduled. Not fair, not my fault. But I paid the price for the VA defaulting to using this service..Version: 2.0.1
✓ One Star RatingThis is the first time using this app. Now before we start, I have the latest iPhone and M1 Mac. Internet speed of 1000 Mbps. I used the link to get into the meeting and it joined the meeting with no video or mic and i could not hear anyone. I opted then to download the app and then amazingly it worked intermittently frustrating connection issues from their side. The facilitator who began the presentation could not be heard from the start, and no one was being heard. They logged in, then out, then back in a number of times until they managed to maintain somewhat of a connection. He was also within the VA Hospital, I can see the office. I, on the other hand, could not hear anything the facilitator was saying. Nor can I understand anything; the presentation video was relaying so choppy and 80% with no sound. This is very frustrating; if we as Veterans are to use this venue for appointments, how can we use this efficiently if the VA has poor connection issues due to being routed through bottleneck network access. I think that the IT department needs to be evaluated and the app in general. Both need to be at par with the demands of Veterans and their experiences with the app. We need quality not quantity from apps..Version: 1.10.3
✓ Customer Support GarbageI normally don’t take the time to write a review even after having a bad experience but the customer service for this app is utter garbage. This is why veterans commit suicide but when they ask for help they just get pushed to the side and pawned off on somebody else. Call my cellphone provider to resolve issue that was the response I got. Iphone 12 which is a year old and able to connect with other devices in my house with now issues. Even tried another iphone with same issue. Customer service acting like I’m a idiot that can’t press a button and being told either it’s cellphone or internet provider. This is why veteran hate the VA let’s just pawn it off and somebody else will deal with it or they won’t be around anymore and no worries..Version: 2.0.0
✓ ConnectingI find it irritatingly difficult to connect from an email or a text. The link always wants to open the browser, with which iOS doesn’t work. I’ve missed so many appointments as I struggle to route the link to this app. It’s an awesome tool, and it works well once connected, but there needs to be a more direct way to connect. My life is full of things I need to remember how to do; talking to my doctor isn’t supposed to be one..Version: 2.2.12
✓ No responseSigned on 4-5 minutes before my confirmed 10:00 AM appointment. Waited and waited and waited for 20-30 minutes, no one ever connected. After calling numerous numbers I finally got a return call about a hour and 20 minutes after my 10:00 AM appointment. I was told that the person the I was to have the appointment with was on leave. Common sense would expect notification that your appointment needs to be rescheduled..Version: 2.5.2
✓ App doesn’t connect from Gmail appThe app says, “Go to your email and tap the link that was provided with your appointment. It will then launch this app with your appointment information.” This does not work. It just opens from gmail into google chrome. I’m also a veteran overseas, and cannot easily call the help desk. So I must rely on the App to work effectively..Version: 2.5.2
✓ It’s unreliableThis app and VA video connect process has been nothing but problems. Did all the process the test my connection before the meeting and it worked no problem. Even had a VA employee reach out to me to test a video call with her and had problems connecting but we got there in the end. On the morning of my appointment that I had waited 3 weeks for I attempted to connect to the call via the appointment link they sent to my email. I even tried to connect to the call 15 mins early just to make sure there we no problems. I tried 6 different times to use the link just to be meet by a grey screen. Processed to try and call the VA hospital mental health office to try and resolve the issues and get further instructions were I was greeted by voicemail on three different attempts. I just wanted to get some help but it doesn’t look like that is going to happen. Again thanks for nothing VA. I can only imagine how many other people slip through the cracks as well..Version: 2.2.12
✓ Never works on my iPhoneEvery time I try to connect on my iPhone 12 Pro Max, it never connects. It just go to a blank page after it ask me for permission to use my microphone. I even tested my connection before my appointment time and that works fine but every time I connect to the actual appointment, it will not connect. I have deleted the app and reinstalled, close all current running apps, reboot my phone and nothing works. Please fix this as soon as possible cause I can never make my appointments I always make at the time I make it..Version: 2.2.9
✓ IPhone Tip use Safari only!If using an iPhone save yourself a ton of stress with this app. Go to Settings scroll down to Safari and make it your Default browser then try the test site again. The app does not work reliably with an IOS device using Chrome. The app should have a visible warning banner..Version: 2.6.1
✓ What a piece of crapLike the phone waiting queue and voicemail system, this is absolutely terrible. The test link works flawlessly but then when you try to use it with an actual appointment you have to use a web browser because the link sends you there and when you click open in app it opens the app but not the appointment. The, when you call their tech support, they blame it on your cell phone company..Version: 2.0.0
✓ ConfusingThe individual sending links out should state in subject more detail information as I receive numerous VCC links by email daily. I have no clue which link is for what instructor. The user needs to be informed and probably class giving to the End User here at the VA. The app itself works well if I use my cellular network. If I use the VA network the App sound fails constantly because of bandwith issues.Version: 1.8.1
✓ Buggy and unreliable. Lack of support.Good luck getting anything to work very well when using this app. The user interface seems decent when it works. If your Provider is sending you anything via chat while in session, you will need to select on the red circle to see what is being sent. If the session closes, you will lose out no longer have access to anything your private has or is sending. There is no way to save anything. There is no easy tutorial explaining how to use this application or any of the features. Most of the options do not function at all. Worst of all, the app isn’t stable and will often crash during a provider session and the only way around it is to have your Doctor/Provider call your person cell number. Support is a joke. There isn’t any. When trying to find out how to use or if there is any issue, the literal response is as follows: “ Get Immediate Help If this is a medical emergency please call 911. If you are in crisis or having thoughts of suicide, call the Veterans Crisis Lineat 988 then Press 1. For urgent matters related to an appointment within the next 72 hours, please contact your VA Facility. “ The app is frustrating and poorly designed to be reliable. You will miss your appointment, often, when attempting to use this app..Version: 2.2.12
✓ App doesn’t workThis “video connect” app doesn’t actually provide any functionality with which to connect over video. if you open the app directly, it tells you to click the link in your appointment email which will open the app with your appointment information. Doing so does in fact open the app but it just shows the same screen telling you to click on the link in your email. there is no connect button or any way to enter any appointment information..Version: 2.2.12
✓ GarbageThis is a terrible application. It is too bad that administration are not listening to staff and veterans with regards to the connectivity of this application. Currently my patient connection rate is about 33%. My 80+ year old veterans get very confused with this application. The VA left Doximity which took two minutes to connect for this application. Which veterans take 30+ minutes and still can’t connect. It’s just a shame..Version: 2.5.2
🙂 VA Video Connect Positive Reviews
VA Video Connect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact VA Video Connect.
⛔ VA Video Connect Problems
