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Eufy Clean (EufyHome) App Complaints & User Negative Comments 2024
Eufy Clean (EufyHome) app received 82 complaints, negative comments and reviews by users. Have you ever had a bad experience using Eufy Clean (EufyHome)? Can you share your negative thoughts about eufy clean (eufyhome)?
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Eufy Clean (EufyHome) for Negative User Reviews
✓ Robo vac 25I tried multiple times to connect my Apple 8 to this app and failed every time. Spent hours sitting right next to the router. My computer tech relative couldn’t get it to connect. My teenage son was able to successfully connect his Samsung phone with google app in minutes. He had to give me permission to use. Super frustrating, I was thinking I had to return it. The plus side is, I love this product, and programmable time’s to clean is a sweet feature. Please fix the bugs to get it connected to Apple 8 phone. Due to the app lacking connectivity I can’t give hire rating unless the app allows me to connect to it with my phone..Version: 2.5.4
✓ Impossible to connect using this app to the robovac 30CI get to 99% connection then they say connection failed! We’ve tried everything. This app just doesnt work with robovac 30C.Version: 2.5.2
✓ Can’t connectJust bought the 53C. Haven’t been able to connect to the 53C to the app. Having same issues as others. I wait to the 99% and says failure to connect. Also after first vacuuming the blue button to remove the tray with the dirt broke. Not a good start..Version: 2.6.80
✓ Used to be good, latest updates worse than everHad a higher end eufy robot vacuum (Hybrid L70) for a couple years now, and the app has gotten worse and worse over time: - map gets corrupted and no go zones are lost. Resetting doesn’t help. Update: After 2 more attempts, the app finally saved the map properly with new no go zones - relentless ads for other eufy stuff in the app that nobody asked for - constant reminders to change/buy new robot vacuum components when they have plenty of life left - gets stuck over and over in the same spots, and when you try to add a no go zone for that spot, the map gets corrupted again - uploads map data about your house to a Chinese AI company, and refuses to work if you block internet access to that company I’m sure I’ll get a generic response from the devs below asking me to contact support (yep) and get a scripted response from support to try things I’ve already tried. Why can’t the developer reply here to the specific problems with the app noted above? When are you going to let us shut off the ads and maintenance reminders in your app? Are there plans to allow the robot to fully work offline?.Version: 2.17.0
✓ Why have you changed the appI have multiple devices and it’s far better and easier to see them all in one screen why would you change that? In one screen I could see how much charge they have, what’s their status and even start or stop. Now I can’t even see how much battery left and have to enter each individually to check. Please change back instead of this one device at a time it’s an awful update..Version: 3.0.0
✓ Needs more scheduling optionsInstead of just having one time per day that it cleans, can you make it so that you can add multiple scheduling times?.Version: 2.15.0
✓ No WidgetApp has a widget feature but it doesn’t work. The how to add a widget video is outdated and there is no option to add a widget from your iPhone Home Screen..Version: 2.29.0
✓ Vacuum keep dropping offApp is good when it doesn’t drop off my vacuum. It is very frustrating to have to keep pairing it. Hopefully this is fixed with this update.Version: 2.6.80
✓ Most maddening and frustrating experience ever!I have a Eufy Smartplug Mini. Everything was fine until I had to have a new router installed. No matter what I try I cannot reconnect this plug to the internet. I have quickly and easily switched over most of my smart devices from other brands, but with this Eufy plug I just can’t get past Go to Enter WiFi Password >Go to Settings > Connect Plug to WiFi>. It NEVER connects! The plug name is there but it refuses to connect, no matter how many times I try. Over and over again. I’m ready to pull out a hammer at this point and just smash this whole dumb smart plug!!.Version: 2.6.90
✓ This app doesn’t work, at least for my G30I just was gifted a G30, and this app literally doesn’t work. It works for about 3 minutes out of an hour, with me constantly closing and opening the app. Says it’s offline when it’s clearly online. Can’t find it’s way home to charging station, doesn’t react to anything I set on the app. I’m not sure if it’s just the model I have (bc it’s clear to me you all have many 5 star reviews). I love this product, I just need my app to work. Please please please help this work for me..Version: 2.13.0
✓ Shocking appDoes not work properly with Apple anyway. Can’t fix Password issue or log in to it so stupid too Vacc is useless. Don’t buy it..Version: 2.7.44
✓ Does NOT support Sunset/Sunrise scheduleI love the Anker brand and because of that, I recently purchased a vacuum from them as well as a smart switch. The vacuum is fantastic but the switch is missing a very key option for me - the option to schedule via sunrise and sunset. That seems a pretty silly omission for a brand as renowned as this and for having a smart switch out for as long as they have; well over a year. C’mon Anker...or Eufy...whatever your name is. It’s well past time for you to implement this option. Otherwise, I’ll return the switch and just go back to TP Link..Version: 2.2.0
✓ Something went wrongNow the map is not horizontal nor vertical but wry. When trying to clean a zone, the shape can be either horizontal or vertical - hence unable to mark a zone properly..Version: 2.19.0
✓ Overall very good with one key missing featureUpdate: A recent update to the app or X8 has caused it to get stuck in a loop cleaning the same space backwards and forwards. Pausing and unpausing the robot fixes it so it’s clearly a firmware issue, which is really annoying because it is another reason not to update things. Update 2: Now I also find myself having to force-quit and relaunch the app because it gets stuck on “positioning robot” even when the robot is on charge. This was not an issue until recently so yet another thing that has been broken by shoddy updates. Old review: I’m very impressed with the app and the Robovac but there are a couple of issues, one of which I can’t believe is a missing feature. The main issue is the lack of reminders to empty the bin. It would be amazing if it could remind you after a certain amount of cleaning time since there’s no “bin full” sensor on the robot itself. Because of this we forget and it gets clogged. Another small issue is that it sometimes seems to randomly forget the no go lines and zones, but then will fix itself a few days later. Aside from that it’s all very robust; it has never failed to get back to its charger, the app is easy to use and it very rarely can’t start a clean properly. Please consider adding bin reminders to make it the perfect robot..Version: 2.7.0
✓ Mostly goodIt works.Version: 2.20.0
✓ Has potentialThis app does what it is designed to do well but the developers missed some of the key features you’d expect from even the very basic robot hoovers these days. 1) Schedules - you can only schedule one clean a day which is fine but if you need more than one a day you’ve got to manually start it. 2) Smart Home - Alexa integration is great but we need Siri Shortcuts or even direct to HomeKit. 3) Location awareness - it would be great if it could be set to go once a day when I leave in the morning so the pets don’t get in the way and try to bring it toys. Linking to HomeKit would also solve this problem. 4) Maps - it records a map as it goes but has no memory for the next clean? With a map memory it could have virtual boundaries rather than using mag strips. As apps go this one isn’t bad but with a few tweaks it could get 5 stars.Version: 2.5.70
✓ Have loved it butSince the latest update it is constantly showing offline for my robot vac. Such a shame. I’m loving it again when they fix this issue. Cheers.Version: 2.6.11
✓ Eufy X8 Robovac - terrible mapping appEufy engineers please listen. Your mapping app is awful. My new x8 can not map my house. It took 13 times to finally get a map of my house I was exhausted. When I finally got a map to work it worked for a few day then lost the map for some unknown reason. There’s no option to go back and get a previously used map. This is a huge flaw in the programming of this app. I ended up having to remap my house four more times before I got another map to work properly. That map also lasted about two weeks and for some reason when I sent the Robovac out to do a specific room the map got lost and an error message was presented and it returned to the dock.I now have to remap my house for an 18th time which I will not do. I am sending this back in hopes that they can get the app to work because without a functional app this Robovac is completely useless. This is very disappointing because this is a good product that I REALLY wanted to keep but with just a completely terrible app this product is useless!.Version: 2.6.31
✓ Disappointed. Update makes app worse.The latest updates to simplify the landing screen are very disappointing. You could previously, at-a-glance, see battery level, select vacuum/water level, and start/stop/charge a device. Now you have a enter button and start only! What’s the point of losing functionality? You could spend time adding features like a manual cleaning cycle or improving manual controls..Version: 3.0.0
✓ An app that you can’t use remotelyWhat’s the point of an app and an internet enabled device if you have to resort to pressing the button on the vacuum manually anyway because the silly thing shows as being offline??! And no none of the other causes were the problem. The robot vacuum goes into “sleep mode” so you have to press it to wake it up. That’s really quite helpful when you’re trying to activate it when you’re not at home. What an expensive waste of money….Version: 2.15.0
✓ Upgraded modem broke wifi functionalityGreat until upgrading my modem completely broke the wifi connection. Wi-Fi is dual mode but will not work with this vacuum..Version: 2.17.0
✓ Makes bulb reset impossibleThe original smart bulb setup was already plagued with issues but I’d figured out a way to work around it by selecting “manual setup” & entering out wifi name n password. The current app update has made this option useless and after being forced to reset our bulbs I can no longer get them connected to our wifi, they just show as an unprotected option in wifi settings. After trying every possible way to get them re-set for 3 days I’m BEYOND frustrated & throwing them all in the trash! I’ve tried: •Regular Setup: entering 2.4gHz wifi password, selecting the eufy lumos bulb when instructed too, & going back to app. All it does is come up with a processing circle for a minute and nothing else happens. No connection to bulb, no option to go any further. Nothing. •Manual setup selection- The update now makes this option useless since it just switches from the app to the wifi settings (where I assume your supposed to select the eufy bulb since there’s no instructions) but once connected to the bulb there’s nothing further to be done. I’ve even gone into the bulb’s wifi info screen & manually entered our IP, DNS, etc info. I’m on an iPhone XS Max with the latest iOs- if I could go back in time and prevent this app from updating I’d do so in a heart beat. If you ever have to reset your bulbs & connect them to your router/smart home manager like alexa...GOOD LUCK!.Version: 2.3.4
✓ Works well, but a little basic.What it does, it does well enough. But the app is pretty basic. I use it specifically for my Robovac. There’s an option for “Notifications” but no clear instruction as to what these are actually for, as I’ve yet to receive any - so I can only assume that functionality is not for the vac devices. It would be great to have the option to receive status notifications when the robovac completes a job successfully or encounters a problem. I get notifications on my Apple Watch when the cleaner is stuck - but not, bizarrely, in the app itself..Version: 2.1.7
✓ The app has issuesMy main issue with this app is that over half the time it cannot see my vacuum. I can clearly see that my vacuum is connected to the internet and have tried multiple restarts of the vacuum and my router. Beyond the unreliable nature of that, I can’t seem to get it to update my RoboVac 30c’s firmware even when the vacuum is connected to the app. 2 stars as the app is well designed and easy to use, but if it doesn’t work then….Version: 2.6.60
✓ Good app but needs HomeKit and widgetsThe app works well and is pretty simple with loads of features. BUT I don’t understand why the Eufy Security app has HomeKit integration but this one doesn’t. Also, the app has the option to add a widget to the iPhone, but I’ve tried about 10 times and it never works. It adds it to the menu in the Eufy app but the widget doesn’t make it to the iPhones options. Annoying.Version: 2.5.62
✓ Terrible appThe app used to work. I have to recently delete my account as my map disappeared. I’m now trying to edit the map but it is buggy and glitchy. It basically won’t work anymore. Spend your $1000 elsewhere..Version: 2.7.32
✓ I can’t get past the home WiFi setup section...I just got the Eufy Genie speaker and I can’t seem to get past the section in the setup where it asks for you to put in your WiFi network. When I click next after putting in the password, it just freezes, then at the bottom of the screen it says that I didn’t connect to the Eufy Genie (even though I did) and then the app crashes. It seems to me as if it’s an app issue and not a hardware issue with the speaker because I can actually play Apple Music when just connected but I can’t do anything more because I didn’t get through the setup process. I hope this problem gets fixed as soon as possible as I would like to take advantage of all the features that the Eufy Genie has to offer..Version: 2.1.0
✓ App freezes on iPhone 15 ProThis has worked faultlessly on other iPhones. But on the new 15 Pro it freezes and causes the phone to lock up and become unresponsive. I’ve tried Eufy support and it’s just an automated chatbot. I just want to know if this is a known issue and when a fix will become available. 5 stars for normal use, 0 stars for current use and support from Eufy.Version: 2.27.1
✓ Ho humThis app is necessary to the operation of your Eufy device, so a review is almost pointless. The devices seem great, but the app itself leaves little to be desired. The biggest fail in my mind is the scheduling utility. For example I have the lightbulbs. I have to go to each individual bulb to create a schedule. I have yet to find a way to group and set a schedule for that group. Which brings me to another point...it’s kind of clumsy finding your way around some things; it’s not very intuitive. But anyway, once I create a schedule for, let’s say a time to turn on my bulbs, I have to create yet another schedule to turn them off, use the app or switch to manually turn the lights off. I have six bulbs at the moment so creating a schedule for something as simple as turning on when I get up and off shortly after I leave becomes overwhelming and complex very quickly. A duration and group scheduling feature would be very very convenient for those of use with multiple devices. Again, if the features are available, it’s not very intuitive to find them...and I’m in IT. Be warned....I guess it makes sense now after thinking about it, but it didn’t occur to me until setup. Because the lamp or fixture has to always be in the on position, if the outlet or fixture has multiple devices then you will have to put a bulb in every outlet to work properly. I will say setup was very easy. Took a minute or two to setup each bulb..Version: 2.3.6
✓ Good app, but…I find it a bit irritating that I can’t schedule the RoboVac to clean more than once per day. I have cats that shed and kick litter around throughout the day, so I’d really like to be able to have the RoboVac run at least once in the morning and once again in the evening. Obviously, I can manually tell it to clean, but this seems like a really simple and obvious feature that should have been added years ago..Version: 2.6.70
✓ Love the vac, hate the appFor some reason the app keeps forgetting the vac and I need to go through the entire set up process again. Today the vac was literally running, and all of a sudden the app had forgotten it. Fix the app or lose ongoing customers of an otherwise great product..Version: 2.27.2
✓ Suddenly unable to set light bulb and smart plug scheduleFor a few years now the EufyClean app has worked fine for my Lumos Tunable bulbs and Smart plugs. But recently it looks like now all the app allows me to do is turn the lights on/off and change their brightness/color. I cannot change the schedule I have set for them or make changes to Default Light State. It returns me an error saying the device isn’t connected to the network, but that’s clearly false since I can control the lights on/off and also color/brightness. Smart plugs have the same issue not being able set the schedule with the error that the device isn’t on the network. This clearly is a bug introduced in one of the recent app updates. Please resolve this bug quickly with a new app update as I need to change the schedule of my lights for an upcoming vacation..Version: 2.29.1
✓ No Room schedule cleanI have the Robovac X8. I am a bit sad and also confused why I am not able to use the Scheduled Room clean if I have the multi map option enabled. What is the point of being able to manually selecting a map if the robot then can not use that information for its schedules? It really seems like from a software perspective that there should be a way to make this work. Maybe have a map selection tab inside the scheduling portion of the app. Or have a “primary map” which is the only one that one can select from for scheduled cleans. Anyways it’s always going to be the map where the base station is located anyways..Version: 2.24.1
✓ Updates downgradeThe biggest downfall to these vacs is the app. I’ve owned x8 for 18 months & it’s seems with every app update comes a downgrade to the equipment especially to the battery. I’ve only used this vac a handful of times & now it can’t even go 200sq ft without needing to return to base to charge. It’s set to auto return cleaning if battery runs low after charging yet it never does. 1 update wiped out my old maps another time I deleted the map & wanted to create a new map because it wasn’t cleaning the whole area. After hours of creating a new map it followed the exact same path of the deleted map big waste of time. Activity log upload is set to on & if anyone bothered to look at these logs they might be able to correct the slew of problems customers are having. If eufy wants to respond to this review don’t bother you have the log uploads go read them. For now I will refrain from updating the app & just use the vac occasionally as that’s all the battery is good for at this point. Will have to research other manufacturers.Version: 2.24.1
✓ THE WORST UPDATE !!Avoid the latest update, it’s terrible! 1) I’m logged out after updating 2) update deleted my saved credentials 3) cannot log in! 4) light green text it’s impossible to read on white background 5) white text on light green coloured buttons , is impossible to read!! WHO’s TERRIBLE IDEA WAS THAT?? Edited WARNING: dead w/ update ! Latest update has killed my robovac! It only lasts exactly 15 minutes after starting😫😡 (even after replacing battery) I strongly believe this has been done deliberately via the numerous updates, ‘cause my robovac is only 2 weeks off warranty. Never buy eufy ever again!! USELESS AGAIN ! AVOID UPDATES! None of the updates improve anything, instead they make it worse ! After any update, I’m logged out and cannot login again, or it looses all my devices and I have to upload them again and give them access to my wifi/password again. Far worse though, are the cleaning modes become a mess! i.e. it’s going through Edge cleaning mode and suddenly changes to Auto mode, out of the blue!? I stop it, start with Edge mode and a couple minutes later, it starts to do the same randomly. It’s frustrating and disappointing. DO NOT UPDATE. OLD: Terrible new update! -Advertising as notifications? - NO THANKS !! - “New design” is a laugh, first page only, nothing much. Keeps dropping off the network. Keeps un-syncing itself from app! (this means it’ll be rendered useless soon). Latest update is broken! It takes almost 10 seconds for the RoboVac to move after my instructions. It takes almost 1 minute for the battery symbol to show up, after I launched the app. -KEEPS DISCONNECTING FROM APP. -KEEPS ASKING FOR PASSWORD -DOESN’T CONNECT TO APP -CANNOT USE APP ARROWS TO CONTROL IT. EVEN 2 METERS AWAY FROM IT....Version: 3.0.0
✓ Not working anymoreWas working perfectly with my 15c max vaccum until last update, the wifi connection has been reset during the update and now it’s impossible to get it back.Version: 2.6.31
✓ Custom map constantly deletedI must have made my custom map a dozen times, the app can’t remember the map you take time to create. Even with the latest update, you will have to create your map and your “no go” zone again and again and again….Version: 2.29.1
✓ Glorified remote controlThe app is ok but understandably lacks features of more expensive models. One area that needs improvement is the ‘modes’ screen. It just displays a series of abstract icons in a mostly empty screen. Surely some kind of name or description can be provided? I don’t want to press any of them because I don’t know what they do. I shouldn’t have to dig out the manual to find this out..Version: 2.5.51
✓ Mostly works wellThe app is fairly easy to use with my color bulbs. I would like if the changes between colors, white and intensities would have smoother fade transitions from one to another instead of snapping quickly from one to the other. Or at least options to change the transition duration. Sometimes the color wheel isn’t the most responsive. It won’t always let me smoothly swipe through colors. Gets stuck and or snaps backwards. The color adjust isn’t always accurate for which color is active. ie. dark blue shown in app and light blue or even purple is the physical light color. There’s more control and features that could be added over time. Overall it’s a good app with some need for a little more tweaking and development which would make it a great app. Hopefully the developer gets it there!.Version: 2.1.1
✓ Could offer so much more.App works perfectly well for the items I have purchased so far. But it could offer many more features which have been available on iOS for quite a long time, HomeKit integration would be great but even just Siri Shortcuts would help so I can create my own commands for Siri to activate my products such as the vacuum, also can’t even create Home Screen widgets yet....Version: 2.5.4
✓ Eufy LR30 hybrid robovac no mop zone issueHi I have the new LR30 hybrid robovac and when I mark a room on the map for no mop zone so my bed room carpet dose not get wet the robovac say cleaning area cannot be reached so please eufy fix this software update.Version: 2.7.32
✓ Worked fine before the last 2 updates...The app worked fine before the last 2 updates, but now, even after another update that supposedly cured the app of bugs, I STILL can’t control my grouped bulbs as a group. I have 2 bulbs grouped together that I was able to dim and brighten remotely, but, after the second-to-last update, all of a sudden, I couldn’t dim and brighten my grouped bulbs. The last update was supposed to deal with bugs, but I still can’t dim and brighten my bulbs simultaneously. I can dim and brighten, plus change the color temperature of my bulbs INDIVIDUALLY, but not SIMULTANEOUSLY..Version: 2.0.1
✓ Awful setup processBought a new Eufy Verge. Spent two hours trying to set it up. Must have re-added the device to the App twenty times. Each time the setup failed at some stage, until finally it worked. Couldn’t tell you what I did differently. Found myself trying to follow poorly- written paper instructions and skimpy notes on the app. Online discussions fleshed out some of the detail, but it was a hit-and-miss process. Conscious that problem could have with app, router or robot, so very hard to know what do to do after the umpteenth fail. Now running the device for the first time, but wouldn’t wish the setup hassle on anyone else. This product needs to have instructions checked by people who are not familiar with the workings of the app or their router..Version: 2.6.41
✓ BrokenFollowing the update today, the app has proven to be highly problematic. All my Eufy smart plugs and bulbs (total 10) have disconnected. All my other smart devices and WiFi work fine — it’s just Eufy devices on THIS app. Despite investing the majority of New Year's Day attempting to reconnect smart plugs and bulbs, even after restarting my router, the issue persists exclusively with devices linked to this app. Additionally, the app's product registration feature proved unresponsive. Regrettably, hours were spent in vain, leading me determined to avoid Eufy products in future as my New Year's resolution..Version: 2.29.0
✓ RoboVacI like the app as it is clear to read and it was easy to set up and link to Alexa, however having paid so much extra for the upgraded RoboVac model with app support I am sad to find only one routine per day to programme. Ideally I would like at least 2... one for while I’m out at work so I come into a clean house, and another for the night so that I come down to a clean house in the morning. With such limited programming I’m not sure the extra money spent on the higher spec model is worth it..Version: 2.2.0
✓ Robovac great! App, not so greatBeen using Robovac for nearly a year now. Very good and easy to use but let down by the App which continually says the device is offline whilst displaying an operating network connection! Just means you can’t control the device from the App, only from its onboard controls. Given up with the App altogether now!.Version: 2.16.0
✓ EufyClean Widget No Longer Accessible in iOS 17While I have not had any major issues or WiFi connection issues with my RoboVac devices and the app as some have reported, I did just encounter an issue when upgrading to iOS 17. At first, the EufyClean widget indicated that my device could not be loaded; however, after removing the widget, I could no longer find it in the list of widgets. I had even removed and re-installed the Eufy app and ensured that I have the latest app and firmware updates. I did report this already but figured it could get more traction and visibility on here..Version: 2.26.2
✓ Needs a lot of work.Needs a lot more than just a fresh coat of paint. While the new update does improve the UI’s appearance, the functionality is just not up to par yet. First, IFTTT integration needs to happen to be a truly competitive product. Then, I would be able to do such things as schedule the lights to come on when I get home or when the sun sets in my location since the app that comes with these light bulbs does not provide this functionality. Next, the favorites vs starred effects seem to be similar types of methods to accomplish the same end but it's confusing to have both simultaneously. It's annoying that you can't change the preset started effects in any way (rename, change color or brightness) and that you can't even select either the started effects or the favorites when you set up a custom schedule on the light!! What is the point? Right now, these are basically "dumb" light bulbs that can be turned on or off with your phone. Without the ability to select preset favorites in schedules or integration with IFTTT then these will never be smart lights..Version: 2.0
✓ Not allowing me to connectWhy is it not allowing my partner or I to connect to the Hybrid LR30. Previously worked fine and now it keeps saying password incorrect when it doesn’t connect to the actual thing properly..Version: 2.7.70
✓ Impossible to connect to my Eufy 30C with iOS appDevs, a quick Google search will show you I am not alone in that I can't connect the vacuum to the app. I can connect to the Wifi from the vacuum but returning to the app gives a please connect to your eufy device error, despite me being connected. Bluetooth and data is disabled, and its still not working! People have been having this issue for at least a year..Version: 2.3.5
✓ Broken setup on iOS 14I officially hate this app, already! New device setup is broken. Like unusable. I just got a RoboVac and it is impossible to use this app on iOS 14 to set it up. The app does not recognize the device’s wifi, and gets stuck on “Connect error. Please connect to your eufy device”. I have tried everything, different router, airplane mode + wifi (from forums...), different iPhone, iPad, network reset, factory reset. I reached out to support, unhelpful, unfriendly, waited 30min to be told my dual band router was the problem and would not proceed with further debugging. I have spent my whole day debugging connecting, reconnecting, resetting. Eventually, I ended up pulling out an old iPad, with iOS 12, and run the setup from there. Guess what, it worked on the first freaking attempt! Eufy, fix your app and tell your support your app is borked and won’t work until you fix it..Version: 2.4.5
✓ Google Home & RobovacEufy Robovac won’t communicate with google home. Following instructions to authorise Eufy account (says Done) as a device in google home it fails to appear as a linked device. According to Eufy, Robovac is compatible with both Alexa and Google....Version: 1.6.1
✓ Useless appDownload this app to use with my new Eufy Robovac. Went through the steps to register & connect to the vac but could not connect. Realised the the wifi connection is UNSECURED & will only connect on a 2.4Ghz wifi, mine is a 5Ghz so this means if I use the microwave it will interfere with the app. Please update so wifi connection is SECURE & will run on 5Ghz & I will consider trying this app again. App has now been deleted & I’ll just use the remote. Love the vac though..Version: 2.13.0
✓ The App is a jokeThe app won’t allow the machine to access the network. And the support is a joke. Don’t buy..Version: 2.26.1
✓ Latest update has made it virtually unusablePrior to the most recent update this worked pretty well. However after the most recent update the house map is completely screwed up and doesn’t always show the history correctly. Eufy now constantly seems to get stuck and because of the screwed up house map can’t properly keep it from going where it shouldn’t. Please fix whatever you broke- it was better before..Version: 2.27.1
✓ Great Vacuum-App doesn’t perform as promisedThe Eufy 8x is a great vacuum and I love it. Unfortunately, it doesn’t performs as promised because the app is terrible. Updated app, and updated firmware on unit and it still doesn’t work as promised and advertised. Took about 25 attempts to get both floors of my home mapped. I followed all instructions, but it would never save the second floor map. There one second gone the next. If and when you can complete the mapping—divine the rooms is a headache. I’m not exaggerating when I say it took me an hour. It adds areas to rooms I didn’t ask it to, subtracts away from areas I did want etc. After finally getting it to save both maps, and spending an hour getting rooms divided—it STILL doesn’t work correctly. I can’t switch back and forth between maps—the app just sits and idles when I try. When I attempt to vacuum from the “current map” (my second floor) —it loads that map but overlays it on the first floor floor plan—so then it vacuums the wrong spaces. Literally one of the most annoying and disappointing pieces of tech I’ve ever experienced. Works great if you have one single level. If you have two floors, get a different brand..Version: 2.27.1
✓ No notifications?The vacuum seems to work very well and the app seems pretty intuitive, but where are the notifications? My vac got stuck the other day and I didn’t get a notification. It would be nice to get notifications when I getsstuck or when it’s completed successfully. I am not getting those notifications. Even if I open up the app and go to notifications there is nothing there. I’ve looked at all the notification settings on my iPhone and everything seems to be set right..Version: 2.1.3
✓ Not bad but missing Siri/better widgetsNot a bad little app but would be good if the widgets support used the new widgets in iOS 14 so I can have it in my Home Screen in various designs! I’d also love to be able to do something in the Home app - even just start/go to home at this point with some Siri integration or Siri Shortcuts. Not a big fan of having to use a 3rd party app when all my other things are in the Home app but this particular 3rd party app for home control isn’t actually that bad..Version: 2.5.62
✓ UselessDon’t buy it. Can’t connect to device. I tried so many times. And no mopping too. Waist money..Version: 2.8.0
✓ Crashes on startupApp starts, but after a few seconds it crashes. App page says it is compatible with my device..Version: 2.28.0
✓ Latest update and room in map lostI can see the rooms, but can not select a room for cleaning, since last update. Room button at bottom greyed out. Lr30+ hybrid Must I recreate the rooms, that does not seem to work either..Version: 2.19.0
✓ Why do I need an account?I’ve paid allot of money for a product that is a slave to your server? Worst part is I can’t even use the app as it won’t let me create an account because the service is unavailable. This has been going on for two days. Absolute rubbish..Version: 2.5.4
✓ SECURITY WARNINGRecent changes in EufyHome App now requires access to location services. The is security issue, since many of the products are in my home, but what if you have these devices are install in a high security location and you have provided the device WiFi access to your network and location of the device. Anyone from the company or who hacks the company will have information to access your home or work network. It would be good practice to place home automation devices on their own network or use the guest network on your router..Version: 2.3.8
✓ No Notifications??I just got the x8 Pro SES, which is a great vacuum so far. My issue is with the APP. It will not send me notifications at all. If the robot gets stuck and I don’t hear the vacuum itself announce this, that’s it. I have to open the app to see any notifications. What is that?? Even all the off brand ones from China send notifications. I have an iPhone 15 Pro Max. I absolutely need to be able to receive notifications. And yes, they are turned on in my settings. I’m not ignorant to technology. And there’s no Apple Watch app?? Come on! Get up to date please..Version: 2.29.0
✓ Impossible to connectWe keep trying to connect but after 99% it says ‘unable to connect’!! What can we do for this?? The customer service button also is an empty page on the app. Quite frustrating!.Version: 2.5.3
✓ Average App, Needs ImprovementHuge pain connecting my vacuum to wifi. If one setting is incorrect on your phone, it refuses to connect. Spent the better part of 3 hours trying to get it connected, and I’m pretty tech savvy. App buttons are only symbols without labels, so it’s really difficult to figure out which Mode does what. For example there’s a button with an A, a cyclone button, and a curved arrow button - what they all do is anyone’s guess. Battery percentage is microscopic, so it’s impossible to know how charged your vacuum is before you start it. App requires you to be connected to the same wifi as your vacuum in order to do anything with it, which doesn’t make any sense. You can only control the vacuum if you’re home. No starting it while you’re out or at work..Version: 2.17.0
✓ Why do I need an account/Internet access for a local devicePlease, allow your devices to not be hostage to your servers, if I want to use the device on my own network. Take a look at Phillips Hue bridge for an example - an account is not forced, unless you want to share things..Version: 2.5.2
✓ App update isn’t user friendly.Vacuums, work well. And the app was fine last week however, today when I got on it, both of my vacuums which I only have two of. Are on two different screens that I have to swipe over to get to. I cannot change the order of which one shows up first and I cannot see what both are doing at the same time I have to swipe through to see each one. Why? On my iPad Pro only 1/3 of the screen is being used by the app and 2/3 of it is just white space that could easily hold the information of both vacuums on it, I have no idea why the update was changed to be like this as it seems more like a downgrade. I was thinking of adding another vacuum to my upstairs, but if this is how the app is going to be, it will not be from this company. Again. The product works just fine. But this update isn’t helpful or necessary. And I’m hopeful it will change..Version: 3.0.0
✓ Very poor supportI bought a number of these bulbs some years back. At first, at least they worked and were supported in the app. They could only be controlled by Alexa or Google. They never supported HomeKit. I have requested support for Shortcuts so that you can work around this, Anker obviously has no intention of doing anything but the minimum for Apple users. As of the latest update, the app can’t run for any period of time without crashing. I have an older model of EufyHome bulb that has a music mode but the app can’t stay running. I get that the bulb I bought is more than two years old and I shouldn’t expect it to continue to work now (really?) but the app has become useless. I used to think that Anker was a a reputable company, but obviously I need to move on to another another brand that actually supports the Apple community and assign all of these bulbs to the landfill where they belong..Version: 2.5.70
✓ HomeKit?....Version: 2.2.2
✓ Poor quality and customer assistance.I received a eufy vacuum for my birthday in April, from my son. Super excited!! Downloaded the app and started using it, with in 2 months, it had something wrong with it and bc my son, gave as a gift and I don’t have receipt, they basically can’t or won’t do anything. The customer service manager keeps saying have your son go to “ Walmart” and get a new receipt for purchase made in April, with cash. Very disappointed That my 21 year old son spent his hard earned money on a product that didn’t last..Version: 2.7.50
✓ How Does It Work?When I look On My Dads Phone To See How To Control it It’s Pretty good but when I try to set it up on my iPad It dosent work we even tried deleting the app from my dads phone,but even then it dosent work So Some feedback on how to get The Robot On my iPad thanks I’m Talking About The Vacuuming bot.Version: 2.6.31
✓ Problem still not fixed.Abkut a month ago, my Google home lost connection with my eufy smart bulbs. After hours of troubleshooting and connection errors on eufy end, I reached out to customer service and they acknowledged a problem. Today, 2/6/24 they replied saying it is fixed. But it is still not fixed. I will post below but please reach out to their customer support on their website and annoy them enough until they fix it. “ I hope this message finds you well. We are reaching out to inform you that the backend issues affecting the interaction with voice assistants and the saving of schedules for your smart bulbs have been resolved by our technical team. To ensure that your devices are functioning correctly, we kindly ask you to confirm if the connectivity and scheduling features have been restored on your end. If you find that the issue persists, please try manually toggling the physical switch of the device to trigger a reconnection. This simple step can often help re-establish communication with your smart devices. Thank you for your cooperation and understanding. Warm regards,”.Version: 2.29.1
✓ Version 3.0.0The app is now broken... unable to load floor maps... it just hangs with the lovely little Eufy box graphic... clear history hangs, with the lovely little Eufy box graphic. Looks good but no longer functions. I'm packing the little guy up and selling it....Version: 3.0.0
✓ Great but a couple of bugsI’ve been using this app without a vacuum for 24 hours now. I have created a map twice and both times the app then forgot how I had divided the floor plan into rooms. When I go to manage maps I can see the rooms, but when I am in the main robot vacuum screen I can’t select all the rooms. It’s quite annoying when our kitchen gets more filthy. A workaround is to set a cleaning zone in the kitchen, but I shouldn’t have to do that. There is also supposed to be a widget for iOS but I don’t see that. That would be so handy to just press play on the vacuum rather than go into the app, then to the robot et cetera That being said, no other problems with the app so far these two issues have been reported to eufy support, so I will also report back on the speediness of their response..Version: 2.14.0
✓ Glitchy app!!App keeps glitching out. Have had to add my device (robo vac) multiple times now. Finally got it to link up with my device and started mapping out the house. Then the app half way through wanted to upgrade. Afterwards the robo vac alarmed it was stuck in the wardrobe, moved it then the app wouldn’t load the map. Closed it down and refreshed everything and now it hasn’t registered the robo vac! Very disappointed considering the price of the device..Version: 2.7.20
✓ A very frustrating productA constant set of problems with the X8 and the EufyHome app. Fix one issue and more arrive. When dividing a room the line divider cuts through the whole map not just the doorway. So you end up with lots of rooms within rooms. When using the Room clean function the robot wanders into rooms that have not been selected for cleaning. When selecting a different map to use it does not not work most of the time. The X8 and the app are not products I would recommend..Version: 2.7.44
✓ Latest Update Destroyed FunctionalityThe latest software update totally removed my L70’s ability to handle baby gates. Once I finished one side of my house, I was able to manually drive the robot up to the gate, pick it up and place it on the other side of the gate and have the robot clean the second side of the house successfully while maintaining a map of both sides of my house. After the latest update, not anymore. It cannot figure out where it is once it is on the other side of the gates and continually thinks it is on the first side of the house, re-writing the map (incorrectly) as it goes. The only way to use it now is to reset the map every time I clean, also redoing my no go zones, which is a huge waste of time. I’ll be looking into competing products that allow me to store multiple floors in their app, which would accommodate baby gates..Version: 2.5.90
✓ App doesn’t workGreat bulbs but this app doesn’t work. I’ll fix my review when the issue gets fixed. I get all the way to the part where you connect to the bulbs WiFi from your settings. After that it asks you to log in to your WiFi but when you type in the password and hit next, a loading sign pops up then NOTHING HAPPENS. It just stays on the same screen. Been trying all day. Reset the bulb. Redownloaded the app. Tried 100 times. Apps just buggy and broken. Edit: I fixed the issue by manually entering in the WiFi. The app itself is intuitive and good but the bugs are still an issue. Connectivity isn’t always great and that Set up bug was app breaking. Added a couple more stars..Version: 2.0.1
✓ App is brokenFrom my personal experience after the latest app update. The app is broken. Though it shows the status of the robovac. It won’t allow the vac to start cleaning. I’ve tried reconnecting the device and uninstalling it. It still doesn’t work. My partner’s app has not been updated and it still works on her iPhone..Version: 2.6.70
✓ IPhone Support???????Can’t log in with my iPhone..Version: 2.7.70
✓ Not resume cleaning anymoreI don’t know where to put this review but after firmware update my robovac does not resume cleaning anymore..Version: 2.26.2
🙂 Eufy Clean (EufyHome) Positive Reviews
Eufy Clean (EufyHome) works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Eufy Clean (EufyHome).
⛔ Eufy Clean (EufyHome) Problems
