Vrbo Vacation Rentals App Negative ReviewsHomeAway.com, Inc.

Vrbo Vacation Rentals Negative Reviews

4.8
4.84138 star

Total 147 Negative Reviews

Vrbo Vacation Rentals App Complaints & User Negative Comments 2024

Vrbo Vacation Rentals app received 147 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vrbo Vacation Rentals? Can you share your negative thoughts about vrbo vacation rentals?

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Vrbo Vacation Rentals for Negative User Reviews

Don’t even deserve one starBooked a room with a vendor and then decided I needed a bigger room so I booked a bigger room with the same vendor and requested a cancellation on the smaller room. A month on, hundreds of dollars spent on international calls to Vbro, the smaller room is still not cancelled. Worst part is that Vbro team hangs up on me when they don’t know what to do!!!!! All those security labels on their site are a SCAM!!!! Buyer beware!!!!.Version: 2019.14

Language configurationThis app does not allow me to change the country and language configurations. I’ve tried deleting it and downloading it again, several times, but the problem persists. Annoying!!!.Version: 2024.12

When bookings change ownershipWhen a house changes ownership, the process is not an easy one for the guests. We have to cancel with one owner and get a refund and try to rebook straight away with the other owner and hope we don’t miss out on the booking that we booked a while ago! Ridiculous..Version: 2022.11

AVOID!The app is full of scammers & the customer service is the worst thing that I experienced in a long time. If you see this review don't use this app to book, I'm saving you troubles, money & wasted time!.Version: 2022.05

ABSOLUTELY UNPROFESSIONAL & DISGUSTINGY stay started out okay until day 4 and flying ants began to crawl in through the patio door… IM TALKING 60 or more!!! The property manager responds to everything until an actual problem occurs. I was told maintenance would be sent on march 3… after reaching out numerous times and having to contact “vrbo” customer service, maintenance was sent on march 9th, after I had already booked an early flight home due to being bitten in my sleep & I was officially FED UP. Maintenance confirmed they’re was a nest of flying ants & were able to get in through crack of door which isn’t aligned correctly. The kitchen sink has a dead smell on the side with garbage disposal any time you turn on faucet, also doesn’t run hot water! ONLY COLD. Had to clean some dishes in bathroom sink. I’m The property manager stopped responding, Wouldn’t even answer when “vrbo” reached out about the situation… also refused to give me a refund. I have submitted all evidence and pictures that I have. I will never ever book with vrbo again if this how they allow property managers to treat you, Airbnb would never! Worse booking of my life, ruined my whole trip. Please don’t waste your money with these people. I left my stay 3 days early and have yet to hear from them till this very moment..Version: 2022.05

Awful app but good housesApp is really clunky and hard to use. Continually ‘forgets’ filter info and freezes especially when you are reading reviews so you have to delete the app and reload from the App Store. Having said that I’ve booked some good holidays (but only because I am determined and single-minded!) also payment is a bit ropey - not yet compliant with UK banking two factor authentication. Could be a whole lot better.Version: 2022.07

No currencyThe App doesn’t provide the right currency. It even doesn’t show US$ so you know how much you are going to pay!.Version: 2023.45

The WORST experience!Firstly, when I arrived. The place was nowhere to be seen. No one even sent me a address to the place or details. $80 a night?! And first encounter ,no a very nice way to start of my week. Then spent approximately 4-5 hours on the phone with a people telling me for my Id and it didn’t really help. Afterwards, I eventually entered the home looked outside and there was a random camper van? Someone was living in. Anyway in the website, they told me it included free breakfast. After 5 hours on the phone I was so excited to finally eat! Then realising the food was stale. And NOT very appealing for my family.. after I checked the rooms. And the sheets were old and stained and who, god knows what’s on them. Anyway I don’t want to be rude but DON’T ever spend you’re money on this. I think there are some better accommodations that you can spend on. Me and family are not very happy..Version: 2023.13.1

Worst customer serviceI was reading some of the reviews on here and I am shocked that there are so many positive things being said about Vrbo’s customer service. Unfortunately that was not my experience at all. I have never experienced such an awful customer service or I should say lack of. My family and I had an awful experience with our Vrbo rental, after many back and forth the owner gave us 2 Nights free( we stayed for only 2 night) however the balance was towards the cleaning and admin fee , $250 total. The main issues from this rental was that the house was not cleaned at all , they came the next day but during that time we had to leave the house and keep in mind we found d a dead mouse in the drawer. I escalated the issue with Vrbo , the process of even getting a claim is brutal , they finally sent me an email where I would provide all issues relating to the rental I have a full description with pictures , timeline etc. Once that was submitted I followed up for 3 weeks and every single time I followed up I was being told it was being worked on and escalated. Lies! I finally got on the phone and was told nothing was done on the case and nothing could be done , no supervisor to speak to no one to escalate it too, just “sorry no we cannot do anything.” Absurd. No apologies for the lies , no accountability. They really do not care. I will be deleting Vrbo and using Airbnb 100% for now on..Version: 2022.20

Terrible company with no control over their hostsHost illegally charged extra costs after we left and VRBO could do nothing about it. Will never use them again!.Version: 2024.7

App does not functionI receive everything in Spanish. My website and app are all in Spanish. I am Canadian and wanted it to be Canadian English. I have tried several times with agents and get nowhere deleted the app reinstalled blah blah blah so frustrating. Update I am still experiencing the same problem. Do not even want to use this website anymore if they cannot fix it..Version: 2024.12

VRBO should be ashamed of themselvesNot only do they have the worse email and the customer service is operated by a computer that answers question by a computer. We had to take my mom to the hospital and I tried to contact the owners multiply times. I’m beginning to think that VRBO does this on purpose. Do not go with this company and Expedia has dealings with them as well. I’m going to contact both companies and delete my accounts from both.Version: 2022.1

Terrible CompanyMade a booking. At checkout price was indicated in CND. However, upon checking my bank statement I was charge in USD (eg. shown $500 CND but charged $500 USD). Reached out several times to bring this to their attention but was given a number of irrelevant explanations. At one point they even tried explaining the concept of currency conversion and told me I should discuss any issues with currency conversions with the bank😓. Next, I was told that I should contact the host. In the end I was told that they would not honour the posted price because I didn’t not have a screenshot of the checkout window for my booking. I didn’t anticipate having this issue therefore I didn’t think to take a screenshot of the checkout screen. Vrbo is unreliable and they have poor customer support should you have any issues. You’ll be given the runaround. I had 3 dropped calls which would constantly cut out..Version: 2022.05

Appalling Customer ServiceI would not recommend this company to anyone!! I recently booked a night away in London for myself and 5 other women what I hoped would be a luxury apartment in Canary Wharf. Prior to going I was unable to get hold of the host to find out how to gain access to the property. I called VRBO and was told to call again on the day I was actually going; still couldn’t get hold of host on the Saturday so called VRBO again! I was told they would try to get hold of the host if they couldn’t they would find alternative accommodation for me, whilst I was in watching the show, and email me the outcome. This did not happen!! I had to call them again, I was on the phone for 1 hour and 20 minutes, eventually they said for me to find alternative accommodation via VRBO or Expedia and they would reimburse me. It is now 2 weeks since my weekend away and I am still waiting for a refund, £1200 hotel and £326 in telephone calls. I have to keep phoning them and it is so expensive as I am having to call America. I will never use VRBO again and would not recommend them to anyone!!!.Version: 2022.05

I was ripped offI booked for a depto in Destin for 8 people ( usd 1200) not all of the family was going to be able to attend, I requested for support, Vrbo mentioned I should go direct with the owner at Beach view vacation rentals “ Patti place”, as I am new in the app I cancelled the booking on the app but try to look for the owner to solve the problem. They did not answer the phone and finally mentioned they could not help with changes. I signed the contract and when I arrived the department was not ready. I called Vrbo as the owner did not answer the phone and after 1 hour standing outside with my mom 77 years old and my three children ( 4,5 and 9) Vrbo mentioned that we will be relocated in a hotel or will have a refund of the money. We decided to ask for a refund and when to another place, paying usd 200 more than what we expected. After 1 week I realized the money was not in the bank, I called Vrbo and they mentioned that they made a mistake as it was cancelled in the app. I explained them all again , They were very rude and advise that a Supervisor will call me and pitifully they never called neither made the refund. When I mentioned I signed the contract, they said that is something that comes from the system, totally irresponsible, they do not care about customer. Be careful!.Version: 2023.11

Worst app!I booked for a beach holiday, and cancelled because the listing was still available on AirBnb on the 5th of oct. it’s now the 16th of october and my refund request hasn’t even been looked at, let alone processed. No protection for people who are booking. Horrible..Version: 2022.20

Don’t Trust The ReviewsI used VRBO to book a cottage in Whitney ON with a host named Karen. After my stay I gave a bad but honest review based on my experience there. The host contested my review and VRBO immediately removed it from the host’s page without even talking to me. I rely heavily on reviews to book my trips and after VRBO did this I can no longer trust their reviews and will never rent through them again..Version: 2023.16

Really poorReally surprised by how poor the searching on this app is. When searching multiple destinations with multiple filters, each time I try to change destination the app hangs. I have to then close the app, select the new destination, reselect my filters. Time consuming and extremely frustrating, I should be able to change destination and all filters should be remembered and applied and the search returned promptly. As a result, will try an alternative supplier..Version: 2023.17

Mrs Joy ShieldsIn the past few weeks I’ve tried to book properties with you and twice my brand new bank card details have not been accepted. There is money in my account and it’s a card I used ok this morning . We’ve had to use my husbands card to pay both times for both properties. Plus on the first booking your system took the full payment, instead of the deposit only. I’ve noticed that others have complained about your payment system. I look forward to your response. This is an update to my review above. I’ve had exactly the same experience as described above whilst booking another holiday on Vrbo this morning!!!! They’ve taken the full amount again , instead of the deposit. I’ve contacted the company who manage the property and (hopefully ) will be refunded our over payment. Vrbo please take note!.Version: 2023.43

DISGUSTING SERVICE!DO NOT USE THIS APP! I had booked accomodation over Easter for 6 nights & paid months in advance as required. I was driving 25 hrs for this trip & 3 days before leaving got confirmation of booking & accom from VRBO. I did not receive access info so I contacted the owner with no reply. We headed off on our big drive & 16 hrs into our trip I received a message our accom had been cancelled!!! No reason just cancelled with less than 24 hrs notice!! I called VRBO & they couldnt care less just saying we’ve been refunded & it will take 7 business days to get out money back. In the road with no accom, I asked for VRBO to be accountable & find us accommodation, they refused & when I said I’d be getting legal advice they hung up on me. Our trip was ruined, we were left out of pocket & no help was given. DO NOT RISK YOUR MONEY & TIME WITH THIS TERRIBLE APP & COMPANY!!.Version: 2023.06.1

Unsatisfactory dealingWe used this company to book an apartment in Seville on 7th October for the chance to take part in my first triathlon on the 9th October. When we arrived at the apartment the woman in the reception told us she didn’t have a booking under my name. We explained money had been taken from our bank to pay . We would have liked to have spoken face to face but she refused to come down stating I didn’t have a booking. We had to drive back to Gibraltar and return to Sevilla on Sunday morning after little sleep to take part in my first triathlon. Very disappointed with this company.Version: 2021.20

Too slow; fewer filter options than on website.A needlessly slow app with fewer features than the website which it is trying to replace. Stick with the web..Version: 2024.13

Keeps changing to FrenchI have no idea why this happens. Tad annoying..Version: 2024.4

Rude hosts, Terrible Customer Service - use AirbnbFirst time trying to book using VRBO and won’t be using it anymore. I made a request for five nights that were available on the app and just assumed I was done. Less than a day later the Premier Host updated my stay to the next day for $10,000 a night. I couldn’t cancel because it was outside the cancellation window so I call VRBO customer service. The agent I talked to couldn’t do anything to cancel but said that even though it said my payment was scheduled for $6000 (half the total plus fees and taxes) that it shouldn’t charge me but I should call back tomorrow (guessing I had an after hours agent). I called back the next day and the agent contacted the host and then came back to me and said that I didn’t respond quick enough to the host (again who is premier) saying the dates were no longer available and that they had accidentally updated the dates to the next day and the nightly total to $10,000 a night. I am baffled the agent didn’t see any issue with this and asked for a supervisor. They said it would have to be scheduled for the next 24-72 hours. I said I would like to speak to one now and got out on hold and then the call disconnected. Why did the host not just reject my offer if it was truly unavailable minutes after I requested it?.Version: 2023.03

Frustrating experienceUnfortunately you’re forced to use the app when on a mobile. However there is a bug with the sharing links. When the link to a property is sent to someone it doesn’t open properly and the recipient just ends up with a random list of properties. Also, there seems to be no way to report bugs or contact anyone. The link in AppStore and in the app itself just takes you to a help page but none of the options presented are for app or website help :-(.Version: 2022.11

Clunky and horrible to use.This is a disgrace. It keeps freezing and you can’t share a link to a property and have the header shot come up. I can’t believe your hosts pay you for this rubbish..Version: 2023.48.1

Use any of their competitorsHighly recommended that you avoid using vrbo and use ANY one of their competitors. Our group of 10, which was inclusive of individuals who work as first responders/essential services (nurses, teachers, seniors care, firefighters, lawyers and law enforcement corrections) wanted a deserved break/kid free weekend and decided to book a property in early December when the region we were staying in was still in the “green zone” and allowed indoor gatherings. However, due to the uncertainty of future events, it was confirmed in writing by the owner of the property that if for some reason he could not rent to our group due to government mandates, that we would be issued a credit and allowed to rebook for a future date! When the covid lock down occured and the "stay at home order" was imposed in Ontario, we attempted to reasonably come to a resolution to rebook for a different weekend, which was previously stated by the owner to not be an issue. But to our surprise, the owner went back on his statement and instead told us that he didn’t offer refunds or rescheduling and that he would not allow us to rebook for a different weekend as previously stated because “he could still honour our booking and recommend a one household limit” (even though he charged us for 10 people) and that we would be responsible for any fines issued if we were in violation of the rules. He then suggested that we cancel our booking (no refund) and rebook a weekend that worked for us (charge us another $2,100) so that he could attempt to rebook our dates and only offered us a “chance” of receiving a refund based on the funds he could recoup. We were then threatened with fraudulent claims that we would be held responsible for damages to his property for the weekend we had booked even though we told him we were not coming due to government restrictions. I contacted vrbo multiple times to get help in resolving the matter and on many occasions I was either hung up on or disconnected from the chat. They didn’t want to deal with any of it. They also just kept saying they can’t change the cancelation policy, which I wasn’t arguing with them. I was arguing the fact that one of the owners they advertise for was going back on a written agreement that was in place before I booked the property. Needless to say, they did nothing. Their customer service is a joke. Following our weekend, in which we didn’t attend, I received an email from vrbo to write a review. So I reviewed my negative experience with the owner and how useless vrbo is in resolving any issue and to use caution when booking a property through them. I then contacted vrbo after 2 weeks of not seeing my review posted and was told they rejected my post because “you didn’t stay at the property”. So I wasn’t allowed to review my negative experience with the owner (to warn others) or with them as a useless company because “I didn’t attend the property” which I wasn’t legally allowed to do...I also asked to put in a complaint about the owner they advertise for and was given an email that doesn’t even work. In conclusion, I would avoid using vrbo. If it was so easy for this one owner to get away with taking money from travellers and not receiving any help from VRBO in rectifying the issue, I would assume that it is common practice..Version: 2021.02.1

Keep clear if your money is important to youAs others have mentioned here. The customer service is beyond horrible. And it amounts to £££ lost. We were wrongfully charged with £400 for trumped up ‘damages’ The people at VRBO didn’t even check the claim and were very quick to deduct it from our account, but then after several calls we finally got a representative to look at the hosts claim And he admitted that they were completely false. You would think at this point we would get our money back with an apology from VRBO. You would be wrong. We have contacted them on the phone, on the app chat, on their Twitter page, and all we ever get is ‘someone will get back to you shortly’. This has been going on for a month. NO ONE got back to us. It is always us who have to call them. We will not give up, but will never use this dreadful company again and will recommend to anyone we know to do the same. Keep clear!.Version: 2022.18

Property not visibleI have used VRBO since they were Home Away and although I had a number of problems with HomeAway I have had many more of a greater magnitude with VRBO. I had an annual subscription which meant a lower price for guests and lower fee per booking for me. This option was removed during covid and only the more expensive pay per booking option remained. Despite being informed that the annual subscription option would be available as covid settled down, I have now been told that this option is not available. More importantly, I have had the issue of zero visibility for my property on the app despite my property being available. This is a huge issue as @ 70% of bookings are found on the app!! I have spoken to VRBO without success and am still not visible. I would recommend another platform if you have a property which you wish to rent without issue..Version: 2022.22

Moved from Stayz app - just an awful software portDownloaded Stayz app - sorry you have to use VRBO. Download VRBO app. Search for properties “oh, you must want GBP currency”. Change currency to AUD - nope. Kill app, try again, nope. Ok, I can use a currency converter if I must - search for “Woy Woy” accommodation - nope there’s an error. Try again, same error. Kill app, same error. Oh yes, that booking I’ve made for Christmas. I wonder if we can stay another day. Let’s try the chatbot. “Please select an existing booking from this list”. Hit the select button. I’m sorry, I don’t understand that, please select a booking. I give up, just give up - off to the Stayz.com.au website to try for a better, even a usable, experience..Version: 2023.18

No way to pay through appI use and like VRBO a lot but the app is deeply flawed because when I try to book a place, at the payment stage the credit card can’t be authenticated. They have known about this problem for a long time but failed to fix it. A customer service representative told me early last year that they know it’s a problem and the only way around it is to book on the main webpage. That works fine but not being able to complete a booking through the app at the payment stage renders it pretty useless. I really don’t understand why they can’t solve this longstanding problem which must be costing them a great deal of lost business. Until I was told to use the webpage I gave up on several bookings and went to AirBnb instead. Others who don’t realise you need to use the webpage must be doing likewise..Version: 2023.05.1

ProblemsI think there may well be some sort of problem with this app recently tried to book a long vacation with the app and the website and on my computer It appears possible to attempt to book specific dates without any intervention to automatically stop you, then you provide banking information and what followed was the news that the property is not actually available. I realise its a large multinational site but if you offer a service then you have live up to the customer’s expectations. Very annoying and anxious about the obvious cybersecurity potential..Version: 2023.49.1

Issues with appThe app is super flaky, I booked a rental and it told me twice it couldn’t process my credit card and then. I suddenly got an email saying I was confirmed and it was paid. Now I have messages from the owner and I can’t open them in the app to respond. Pages in the app regularly just sit in a state like they’re trying to load but never display anything..Version: 2022.02

I want to switch to hostingPrefer to talk to a human. Bot doesn’t understand me..Version: 2023.48.1

Host canceled AFTER we were already on-siteApparently we are not the only people this has happened to. Yesterday my friends and I pulled into the driveway of our beautiful booking in San Diego (exactly on time) only to discover… doors locked… and someone else's belongings inside. We reached out to the host and received an email 20 minutes later canceling our booking (though we'd booked months ago). Let me say that again: they canceled our booking AFTER the scheduled booking time had already started, WHILE we were in their driveway. We'd driven about six hours (one way) and now we are stranded in San Diego with nowhere to go, except to shell out hundreds of extra dollars. Vrbo is offering only to credit the paid amount toward another booking, but the only options this last-minute are honestly pretty sketchy, or exorbitantly expensive, and we are spending all our time dealing with this instead of being at the convention we spent 100s of dollars and months of planning to attend. This is not okay. UPDATE: They got us into a sketchy hotel with no hot water, and no w/d, in a very run-down part of the city. Far inferior to our original booking. And apparently this sort of thing happens a lot with this company. I've warned my 30,000 online followers to never use Vrbo..Version: 2022.14

Customer service is horribleThe customer service is awful. We rented a property through VRBO and there were many things that were in the ad and weren’t working or provided at the property. I contacted VRBO before the trip with the owner telling me there were things missing and they said once you’re physically there, get in touch with VRBO and they’ll find you a new place. We get there, I waited on hold and had 2 separate conversations with people who ended up disconnecting the call with me. They refused to help in any way. VRBO is quick to take your money but slow to help you when they promise beforehand. I will never be using them again..Version: 2021.24.2

Very poor serviceWe rented a place in good faith with 9 ppl then after we had arrived 4 ppl from our group as a result of a family death couldn’t make it . You at Bookabach would not refund us due to this plus we have had nothing but really bad things happen at the house . 3 days out of 5 we had no hot water due to a fault then we had no heating in the rooms as the owner had said that the previous ppl renting used the heat pumps continuously so they took the remotes away when in fact it is advertised in the booking so this is false advertising and when in the south island wouldn’t you think this was a necessary thing . We had my elderly in-laws in there 80s and this was unacceptable. To be honest I would not ever recommend to anyone to Use your services . There was a genuine reason for my brother in law and children not being able to come with the death of there mum / wife This is unacceptable!.Version: 2022.20

ShockingShocking service do not use. Booked and host messaged to say they had already sold the properly. The company had already charged me and then I had to call an international number to get a refund taking 15 mins and I am still none the wiser as to whether they have refunded me or not. Do not use this service if you value your sanity or cash. Shop elsewhere! So now you get in contact via apple and ask me to make contact with you via a link that takes me to a menu with several hundred option and you expect me to find you in there to help you with a problem that you created. That the problem in a nutshell. You do not make it easy to do business with you. You have a very convoluted way of doing business and your way of dealing with customers is not thought out from the customers perspective. If you want to speak to me find a way. I’m not coming to find you. Thanks..Version: 2024.12

Misleading prices advertisedNeed to show full price straight away.Version: 2023.17

Review of PropertiesIt would be helpful to see more information about new properties or more info about property hosts. I believe some of your hosts and properties listed are fraudulent and there is not enough security or protection available with your app when signing up new properties. Your staff however are top notch and very helpful. You need to look at this >Property ID #2874461vb Bankstown NSW Australia to see it it is legitimate..Version: 2022.12

NIGHTMARE!!!This company was an absolute nightmare. I booked a vacation and paid in full five months ago. Today I went to share the property link with a friend only it’s no where to be found. VRBO assured me that it was still booked and it had to be honored. Out of an abundance of caution I messaged the host and thank God I did. Their response is the property was sold, the rental was canceled, and VRBO should have contacted me. Not only did NO ONE contact me, I never got a refund of the money I paid, and the trip still showed “booked” on the app. Had I not done the leg work to really find out what was going on, id have shown up there next month with no where to stay!!!! No one seemed to think this was an issue. Everyone is pointing fingers and placing blame on the other parties and NO ONE was even slightly helpful. I had to call twice to get my refund processed which should have happened IMMEDIATELY upon sale of the property if they weren’t going to honor it! That was two months ago by the way that this sale took place. That would’ve given me three months to find a new place. But no here I am one month out looking for a place on a holiday weekend and begging for my money back. Absolute NIGHTMARE. Avoid this site at all costs! You can actually book it cheaper by booking it direct almost all the time just google search the address and find the property management company or social media pages! Learn from my experience - Save yourself the headache and money in fees!!!.Version: 2023.07

Not user friendlyI installed the app on my iPhone and keeps bringing up a message Sorry, something went wrong on our end. Try again. It doesn’t allow me to get into the property details I need for a trip I am taking in less than 3.5 hours and I’ve been trying for hours. Not happy!.Version: 2024.11

Great properties, poor booking system, awful customer serviceWhen you book a property… it’s not booked. The original property agency calls you to process the payment. Only after that do you get a confirmation - and only after the owner approves. So basically this is a advertising network for rental agencies. I called customer service twice for an explanation: the same person answered. She hung up the first time, after she realized she had no answer; when I called back she pretended all of a sudden she couldn’t hear me after a few minutes. Of course no call back. My advice: go directly to the rental agency..Version: 2022.02

Could use some workUse of the app is okay. Does not save my trip boards and creates a new one (which later can’t be found under trip boards) every time I want to save a property. I do not like the fact that there is no way to contact a representative from VRBO directly in the app. It takes you to the website which then takes you through a maze to locate contact information. I also didn’t like that you can’t see a list from the map view when you “search here” you have to click on each individual price bubble to preview listings. I had an issue with a host canceling a day before I could no longer receive a 50% refund. In my opinion it is really unfair for me to pay half price for a place I never got to stay in and had to find something within a week before my departure. I reached out to host to confirm well before the cut off date with no response up until the message that they could not accommodate me and would issue me a refund. All I got was 50%. I booked in July and it is now October if that gives you a timeline. Just be wary if you don’t get a response from a host. Make sure you confirm your stay and even then there’s nothing to stop them from suddenly saying they can’t accommodate and you losing out on your money..Version: 2021.19

Horrible service5 days before we we’re supposed to leave on our vacation to Mexico we were contacted by the owner who cancelled our booking even though we had already paid! We contacted VRBO right away and although we were refunded in a couple of days we had no place to stay and no time to spend finding something. We were repeatedly put on hold and told we would be contacted. We were assured that our booking was guaranteed and they would help us. They never did and we wasted hours on the phone and looking online. We finally booked a place on our own for more money and not where we wanted to be but by this time we were desperate! Worse service ever!! We still haven’t heard back! I would never recommend using VRBO.Version: 2022.22

Do not trust, you might be recorded for your entire stayVRBO has an explicit policy that hosts are not allowed to have outdoor audio or video surveillance unless it is explicitly on the listing. We booked a 3 months stay and our host has a doorbell camera and audio recording device that records all of our conversations in the living room and kitchen areas of the apartment and observes us anytime we come in and out of the apartment, which is located in a secured building that has plenty of professionally monitored surveillance. VRBO decided that it is ok for the host to violate the policy and that we cannot leave unless we forfeit the $8k we paid to stay here. Huge violation of our privacy and literally ruined our honeymoon. We are under stress now daily and cannot wait for our holiday here to end. In addition, the host harassed us by asking for documentation for our service animal, had a camera inside the apt which he eventually let us take down, told us we can no longer get mail or packages after the incident, and tried to intimidate us by threatening to send the police on us if we refuse to be surveilled by him. He also lied to us by saying that the recordings are monitored by a team, only to later say that only he has access to them. VRBO continues to ignore our case, and insist that he is in the right. Never use them. They are horrible. If you have any problem, you are screwed..Version: 2021.01

Worst booking siteNo communication couldn’t get into our accmodation as no email had being sent and they don’t reply to emails - will never book through this site again.Version: 2023.45

Very bad serviceI booked with them and when I reached location no one answered my call and then they said we can’t do anything my whole trip is spoiled because of vrbo thanks to them not recommended to anyone.Version: 2021.11.1

Virbo condo owners cancel at own willBooked a $200 condo in Edmonton, a month in advance to watch soccer game with my son, a block from Commonwealth stadium so watch for this listing. Owner cancelled the rental for no reason the night before our flight. Sent a message asking why, no reply. He probably got a better offer for more $$ from someone else attending the game. So much for planning. So much for the owner being an honest person. There’s no regulation with this Virbo I won’t be using their service again..Version: 2021.22

Not everything as it seemsWe tecentlty rented a house in Palm Springs. The ad read “Pool Heyed” for $74 a day,. We ended up paying over $90 a day.Version: 2024.13

SCAM COMPANY- AVOIDSCAM COMPANY - AVOID Booked a Villa through this company. Paid the full amount of over £4,500. Next day get an email to say that they have cancelled my booking. No reason, just cancelled and will refund in 5 days! Not only have they not refunded, I had already booked flights for the family, car hire and air port parking to accommodate this. All of which is NOT refundable!! Absolute SCAM of a company! So now I have to pay extra to change my bookings and book somewhere else, but can’t because they’ve got my money!!! Awful experience! 2 weeks later, I now have a refund, but they have still taken £300 which hasn’t been refunded! UNBELIEVABLE!!!.Version: 2023.11

The absolute worst companyBooked a house far away from my home 2 months in advance. Paid in full. On the day of, I contacted the host to get instructions, and he told me he is not honoring the booking. He said something about not knowing I was coming until I contacted him, but he DID take my money back when I booked. The customer service at VRBO was laughable. The usual runaround (over 2 hours waiting/speaking with them). Here’s what I learned: a host can not honor a booking for any reason, whenever they like. If they cancel on you the day of, you can’t book another VRBO place because there has to be 24 hour notice to book. On rep told me the problem was test I had booked for only one night (huh?). The next two said they had nothing to do with it. The customer service reps all told me (again and again), there is nothing VRBO can do about it, including trying to help you find another place. Which was a repeated lie- once I got to a “Supervisor” (after being hung up on) he said it is policy to try and find a hotel room in these situations. Nice consistency of message. Of course, the nearest hotel that was available 2 1/2 hours away. I’ve been a customer for a number of years and this is the way I was treated. Not one person expressed any real regret for this screw-up, no one took responsibility, and eventually I was told straight out- your on our own finding your own place, nothing we can do about it..Version: 2022.16

The worst customer care everI booked a rental based on the pictures and that VRBO gave the host a “super host” designation. When I arrived the apartment was moldy and the Furniture and bedding smelly and old covered with fresh bedsheets. I contacted the host and he refused to refund. I checked out anyway because it was unsafe for us to stay due to the mold. We were planing a 3 week stay. I called VRBO stayed on waited for an agent for 30 minutes then waited for her to resolve things for 59 minutes. At the end all she could offer was 100 EUR for “minor problem”. I would never use this crappy company again and would never recommend it to anyone..Version: 2022.12

Reply to host messageDespite spending 15 minutes, downloading an app, etc I am still unable to reply to a host message. I just get pages wanting me to book another holiday!! I would like to give a really positive review to my host but can’t find out how to do it. I think this is pretty poor Mary Anderson.Version: 2024.10

LiesI used VRBO twice last year. One time was a Miami townhouse that was supposed to have a balcony with a hot tub and free wifi. Neither of those options were available. The second trip was way worse. I booked a one night stay in Chicago in August. The person renting the place listed a nice 1 bedroom that would have worked perfectly. That was just not true though. The renter had listed this property as a shared dwelling. The renter was there, wouldn’t leave and wouldn’t allow for private access to the property. He wouldn’t provide a key, there was no access to the house unless he was home and this was beyond bizarre. I chose not to stay there given that I’d be in essence in the next bedroom from him with no ability to keep him away from my space. I complained and got told it wasn’t a shared listing. I escalated the grievance to a “higher department” but didn’t get a response for over a week. At that point, the renter gave me a trash review for my stay although I never entered his property. I complained further to VRBO with no help. I don’t think anyone should have to share a home through this service and definitely not for several hundred dollars for a night. I now watched a VRBO commercial that said you’d get guaranteed privacy and wonder why they’d let that ad air when they don’t practice this in real life!.Version: 2022.23.1

Nightmare Booking ProcessIt just shouldn’t be this hard. VRBO works great until you need help. Apparently they were having system issues. Wouldn’t accept our perfectly-good card. Rejected payment, tried to book again which resulted in two bookings, several conflicting messages…you’re pre-approved for your next booking, booking rejected, on and on. Unsure if card was charged, tried chat (it’s a bot, zero human response), called several times with a wait time of 30+ minutes, gave up few times, finally decided to wait it out, got through, explained problem and he hung up on me. We are long-time users of this service and this is not the first time VRBO’s absence of customer care has proved to be a several-days-long fight to straighten out an issue that occurred on their end. In this day and age where customer care means everything, how can they still in business? No accountability, no higher management to refer problems to, just outsourced phone lines where you explain issue over and over again, and a complete lack of care when they mess up. I just went and found the same listing on the competing site and booked it in 5 minutes. So much for customer loyalty, doesn’t mean anything to this business. It’s a shame..Version: 2022.19

Fees are RIDICULOUS, don’t bother.Downloaded this in hopes it wasn’t as money hungry as AirBnB. It is somehow worse. Didn’t think it was possible. My total went from $495 to $1200 all from “fees.” I know fees are necessary to keep the app running, but come on people. There is no way on God’s green earth I will ever pay for something that is more than doubled from fees like “$125 - management fee” 🤡. Edit: After receiving a response from the developers, I’d like to expand just a bit. First off, I respect that you take the time to thoughtfully respond to reviews. I think it is a great idea to incorporate more transparency in your fees. It’s rather jarring seeing your total more than double, but if I knew why it doubled, I might be able to bring myself to buying it. What exactly is a “management fee” and how does that differ from the rest of the *expansive* list of fees? I don’t remember the rest of the fees but adding some type of information as to why those fees exist and what they are would at least be a good step in the right direction. Another thing, if price is solely dictated by the hosts then they need to be regulated. A $125 “management fee” is 25% of a $495 total price. That fee alone has added an additional quarter of what I’m already paying. That is ridiculous. So, hosts either need to be constrained within more reasonable percentages or outright denied from charging outlandish fees like this one —outlandish in my opinion, that is..Version: 2022.16

Teresa MorrisI have tried over 20 times to make this payment over the past week and every time it has said “this payment could not be authenticated “ even though I had plenty of money on my account to cover it. I spent 25 minutes on the telephone with one of your helpful assistants but she could not get it to work either. She gave me a case number and referred me to someone else who was supposed to sort it out but they have not contacted me in 3 days. Today I used the Chat service but was told they couldn’t help me either. I don’t know why it worked this time but I shall never book a holiday with Vrbo again. I book several holiday cottages every year and have never had this problem with other holiday companies. I really am extremely annoyed about it all. I was afraid I would lose my holiday cottage and possibly my deposit too. I will not be recommending you to any of my friends. Teresa Morris. HA-9P43XG.Version: 2022.07

The current version of the VRBO app.This version is so bad it’s unusable, the previous version was so much better and easier to use. I cannot even find half of the apartments I have used before and the saved apartments folder is useless. Also when searching for Playa de las Americas why does other towns apartments show in the list, all that does is frustrate !! Please sack the 5 year old who’s designed this version and bring back the adults !! Oh and my real rating is minus 5 stars, I’ve had to give it one to send in this review..Version: 2023.49.1

Unacceptable customer service experiencesThe app is okay at finding rentals. However, my first experience with VRBO was so terrible that it will certainly be my last unless they improve their customer service support and fix their cancellation policies to protect renters who get ignored by the rental owner/manager. We unfortunately got a rental that was manage by someone who did not respond for days. I VRBO directly first through the website online chat support, which seemed to be positive, but then I was told to call the corporate customer service hotline number to speak with an agent to “escalate” my grievance about the lack of communication from the rental owner/manager. Because of the lack of contact from the manager and a negative review on the property I was confused about how to proceed and whether or not this rental was legit or a scam. I requested to cancel, and the manager finally responded by cancelling the rental and keeping the $1,700+ for 4 nights. So now we are out $1,700+ and have no rental! The agent from VRBO kept referencing policies and sounded cold and unable to make any changes or even partial refunds. At times, the agent could barely be understood. The customer service was abysmal at best. Apparently, VRBO does not do a good job at quality control and keeping property owners/managers in check to ensure customer satisfaction and good communication..Version: 2018.20

Wish I could give ZERO starsTRAVELERS BEWARE I’m giving this a 1 star only because I can’t give zero. The house I rented in Macon Georgia was absolutely nothing like it was advertised. The furniture was burned with cigarettes and broken- the furniture in the kitchen was broken to the point that it was dangerous. There was a huge hole in the deck walking up to the door that almost cost me an ankle fracture. I called the owner and she refused to refund my deposit so I began my nightmare attempt to contact customer service at VRBO. Not only did my “please hold for 15 minutes” turn into an hour and twelve minute hold waiting to talk with a customer service agent who not only had no interest in resolving my issue, when I asked for a supervisor, I was told that she would have one return my call within 4 hours because they were all too busy. That was 9 hours ago. When you call the wait times are so long that you’re in outraged to quit. The online chat help is no help either. They keep you online for an extended amount of time only to tell you to call the customer service line. I have now been at this for 8 hours non-stop just trying to get someone to help. I would be a fool to use this service or it’s glitchy app ever again. TRAVELER BEWARE!! There is absolutely no protection from the owners misrepresentation of their property nor VRBO’s complete lack of concern for the people using their service..Version: 2023.03

Horrible refundsThis was my first experience using VRBO. So I booked a place for 5 weeks and paid for it right away. Turns out there was a glitch in thier systems that allowed double booking at the place that I had prepaid $3200 for amd it is not available. The host issued the refund right away but for some reason VRBO is going to take 15 days to process my refund. Why? You took my money right away why wont you give it back? Now I still have to find a place to stay while NOT having my $3200. I am in such a bind right now because of this. Stick with Airbnb. These guys have put me in such a bad position. Dont know what I am going to do now 😡 I need a place to stay and now I dont have the funds to do it. I do NOT recommend these guys at all. If I could give zero stars I would 🤬.Version: 2022.05

Strange payment processI went into my booking to pay, clicked on remaining balance, put in details, which we unsuccessfully processed, so tried another card same again (although more than enough funds in both cards). Then went into booking and went in via a different way and was able to pay successfully. Strange.Version: 2023.02.1

VRBO currency settingI have used Bookabach in New Zealand for years. Recently I logged in and was prompted to download their new app - Bookabach is now VRBO. Once I’d done this I booked the property I wanted which cost $450 per night. It was only when I checked the invoice that I discovered I’d been charged $750 NZD. The listing was in US dollars! I had to go into the app settings and manually change this - Kiwi users beware!.Version: 2023.15

No Stars!!!We had this property booked a year in advance, paid our first payment and we were very excited to experience beach life for a month! We had many plans with friends and family in the area and were ready to leave when Houzlet The sponsors under Vrbo informed us our rental has been declined! The entire day of back and forth with Houzlet. Trying to reclaim this booking. DECLINED with no explanation and informing us we lost our first deposit! They pulled the rug out from under us. My husband had spinal surgery recently and has great problems with stairs. This property has an elevator, parking space and pool so he could totally recover and enjoy this Holiday. To make things worse, Houzlet offered this same booking to us after l had to find a new property at the last minute. Absolute nightmare!!!!! Shame on You. C and D Dejong.Version: 2024.13

No customer supportWas scammed by an owner at the outset of the pandemic and VRBO did nothing to support..Version: 2022.1

Vrbo appThe keyboard doesnt come up on screen so we can fill in details….Version: 2024.10

Double booked on NYE after driving 9 hrsWe had a trip to NOLA planned for NYE and the Sugar Bowl and drove 9 hours to our rental home that we booked a month in advance. We arrived a half hour early and just waited in the car for instructions. At our check in time, we were unable to access the home and we’re not given instructions, so we called the host, only to find out that someone else was already staying there and wouldn’t be leaving until the next day. It was a 2 night stay on NYE and New Year’s Day. Do you know how hard it is to find a hotel with 2 available rooms on NYE in a city that hosts the Sugar Bowl?? We ended up paying $1000 out of pocket for a hotel. The whole point of renting a house is to see our friends that we traveled with. The host was nice, but this was her fault for not checking to see if she had double bookings. VRBO customer service was absolutely horrendous. We were on the phone for 3.5 hours, being placed on hold for a half hour at a time and being hung up on, we were getting the run around simply trying to cancel our reservation. They finally canceled it and issued a refund that would take up to 15 biz days. They wouldn’t cover our extra expense for the hotel and didn’t have another home to let us stay in. We will never use them again..Version: 2024.5

High Point Rosemary FlWent here on April 2nd - 9th 2022 for Spring Break. Had gone previous year so went back to same place to stay. This trip was different as far as the stay. They hired new security guards that made it feel more like a jail than vacation. We were not allowed any guests to come visit us in our room or any areas on the property. We rented bikes on the property and because they were left by the door the bikes were taken and put into a locked gate but no one let us know where our bikes had been moved to. We lost a couple of days of our bike rental because of this. A security guard there took two of our bands from us so we had two people that couldn’t get in or out unless someone else was with them. The security guard told us that the owner would have to come to get the bands back. We called the property manager right then to let them know. I was told a few days later by the property manager that the bands were lost or misplaced(by the security guards) but they wanted me to replace two bands at $300 after there insurance claim that I purchased beforehand was denied. In my discussions with the property manager I was shamed by her and told to stay somewhere else from here on out for something that wasn’t my fault. Needless to say this was $9000 for one week. Irresponsible security guards and property managers. Very disappointed..Version: 2022.07

So disappointedBooked and paid for an apartment for 8 people including two young babies March 2022 The apartment was in Maldon Essex for three nights over the August Bank Holiday weekend - three days before our trip I contacted the owner about a travel cot only to be informed that the booking was cancelled - no explanation or reason was given I was appalled by the way we have been treated - we could have turned up at the apartment if I had not contacted the owner I have heard nothing from Vrbo in the way of apology My son is getting married the weekend we were meant to be in Maldon and all our plans have had to be changed as unable to find any other accommodation!!.Version: 2022.16

Absolute junkCant view the listing even after making a booking. Messages are delayed or don’t come through. Can’t copy details to click through links in messages. My email is spammed everytime I receive a message from the host and the email doesn’t show you the message contents. So stupid. Absolutely junk in it’s current state.Version: 2024.9.1

Predatory BookingI booked a rental through VRBO in March 2022 and made the first payment on April 1 of $223. I was told the remaining balance would be due on June 10 and it would be around $1500. However to my surprise after attempting to make my payment over the phone with the actual rental agency I was notified that the total balance was more than $1700. I was told that in an email it was made clear to me that I would have this additional charge that I would have to make, however it was never explicitly stated (and I spoke with the rental company a handful of times since I booked to clarify details!!!). In addition to that, the invoice went to my spam mail (of which the customer service rep at the rental company stated “happens often”) and was told there wasn’t much that could be done and it was VRBO’s fault with their marketing. It’s quite unfortunate to me that VRBO would market in such a way that is harmful to the people booking with them, but that’s exactly what happened to me. Now I’m being forced to pay a service fee to the rental company in addition to the service fee I’ve already paid to VRBO in order to book - when none of this was explained upon booking. It’s predatory. Think about the people that can’t afford to pay the “hidden costs” associated with booking through agencies like this. Wild!.Version: 2022.11

Poor sign up / login processNot a very user friendly login or sign up process. Couldn’t get past front screen.Version: 2021.19

Contacting VRBOI had trouble paying for my booking as my credit card wasn’t being accepted but I spent a half hour trying to find a phone number to contact VRBO for assistance but was unable to find a valid number which did set off the alarm bells as I was starting to think it was a scam website, because why wouldn’t you have an obvious means of contacting them ! However I did manage to pay using another card but it still leaves me suspicious that I have no means of contacting them..Version: 2023.17

DisasterWe reserved this property for a family reunion one month ahead of traveling. At 9:02 A.M. on the day of our scheduled arrival, we received a text from Chris, the owner/host,explaining that they were unable to host us this weekend because the management software DOUBLE BOOKED THE PROPERTY!!! At this point, our dogs were already at the kennel, and the car was loaded for departure. The host was not sympathetic, but he gave us a phone number for VRBO’s customer service for stranded travelers. (Seriously? Does this happen a lot?) VRBO was UNHELPFUL, saying that they couldn’t help us find another property, but we should book hotel rooms for the family and send them the receipts. This wasn’t a good solution for our family reunion , so we wasted four hours calling everywhere and finally found a property with Vacasa to accommodate all of us. It was an extremely stressful experience and terrible start for our family trip which we had planned one month ahead. To add insult to injury, during the long weekend we continued to receive emails from VRBO, “How was your first night? Did you find everything OK? Christopher” The next day, “We hope you’ve enjoyed your stay at the Ranch” with check out instructions. What a mess! Beware of reserving this property, You may become a stranded traveler on your day of arrival. Never again..Version: 2021.20

VRBO will scam you and leave you hanging while running you in circles to fix their mistake.Absolutely horrible customer service. They had a listing up from scam owners and kept telling us they’d contact them to contact us. Tell us they owner will call in the morning after contacting customer service 4 times prior, never called, customer service then tells us call when you are out front. Do so, 6th call, they tell us they will call the manager AGAIN! Meanwhile the window of the actual building says it’s owned by a completely different person, whom we talked to, and has been FOR A YEAR. She was appalled that VRBO has it listed and recommended talking to them HAHA, like that helps at all! VRBO only employes non English speaking CS reps so we continue telling the same story over and over again as we get transferred from one inept CS rep to the next. STAY AWAY from this horrid company. We and the people we are with will never ever use vrbo again. Use Airbnb or an actual hotel because vrbo is horrendous and provide awful support/care for their customers. These positive reviews are all fake too! Look at the actual comments. One talks about getting scammed and it’s 5/5 stars?!? VRBO is a scam! It’s only a guarantee you’ll be hung out dry if you’ve gotten lucky with them so far!.Version: 2021.22

Villa booking cancelled when arriving in OrlandoHaving booked two villas on the champions gate resort we arrived in Orlando and immediately one of them was cancelled. Shocking! We called the VRBO and whilst they were sympathetic we received no assistance. We had to find another villa and deal with everything ourselves. Not great when you’ve got 40 athletes arriving within the week. Fortunately we found a villa and managed to book the next day. VRBOSeems to have no control on bookings. And once here you’re on your own..Version: 2022.07

REVIEWS ARE LIESAfter using Vrbo for my first time I was extremely upset with my stay. Hotel was dirty, the room was cleaned twinge and still was dirty, extra fees that where not stated by the owner and after leaving the owner a 1 star review he went and trashed my name. I couldn’t even defend myself from the review left by the owner. If Vrbo looks into the last 3 people who stayed with this owner. All 1 star review. The worst part is the property owner was so disrespectful in his review. I had to sun it my review 4 time before Vrbo would let me even post it. Stating it’s against their policy to report pricing on specific hotel. If I was a customer I would want to know that the hotel charges an addition $60 a night after paying all the fees and taxes on Vrbo. They charged us for towels if we swapped them out, got charged for toilet paper, they charged us for blankets on the pullouts. This wasn’t stated in the contract. Then the owner on top of it all state in his review that I should stay by the freeway where it’s cheaper. It’s not about the money, it’s the fact that he’s not stating the extra fees in contract. The owner is a liar and Vrbo has no support to remove his review. Crazy how mine got kicked back 4 times at that point most of the things I wanted tot state in my review where deleted. I WISH THEY LET YOU REVIEW THE OWNERS WITH THE TRUTH. THEY DONT!!.Version: 2020.25.1

TerribleTerrible app. How can I close my account?.Version: 2021.12.1

Stick with AirBnBWe had a few different places rented in Dahlonega GA for our wedding in April, some on VRBO and some on AirBnB. When the quarantine began in March I cancelled all of my bookings. AirBnB immediately processed my full refunds and had an excellent response to the changing needs of their customers. VRBO on the other hand has really dropped the ball. It took them weeks to process my refund and I had to get the owner to actively help and make sure that I got my money back. VRBO only has chat support and the operators have no idea what is going on. Even worse, my father also had rented a property through VRBO. He wasn’t lucky enough to rent through and honest owner like I was. The owner took advantage of the lack of communication between the company, the owner, and the renter and told my dad he would have to book a new date before the original date could be refunded at 75%. So my dad rebooked first the end of May and the original date was never cancelled or refunded. Now that the quarantine is going to last through the summer he is stuck with a second booking that the owner and VRBO refuse to cancel and refund. Save yourself a the headache of poor customer service. Don’t use VRBO. You will never find a more wretched hive of scum and villainy. Stick with AirBnB..Version: 2020.09

FIX YOUR EMAIL VERIFICATIONHow is it that, when you sign up for VRBO, you can take someone’s money without verifying their account first? My personal issue was that I signed up through Facebook (which had an old email from college attached to it). Without knowing, I booked a vacation and gave a deposit, but then I was not able to verify the trip because the verification email was sent to the old email. Therefore.. I could not cancel my trip, I could not verify my trip, and yet you guys still took my money! I THEN had to go through a two hour process of talking to customer service people that were not able to change the email, but rather took me through an arduous process of connecting me with the property owners (which did nothing the first go around). I eventually had to call and cancel the order myself through the property people outside of VRBO, re-create a new account, talk to the property owners that I was re-booking under the same name, and then wait for the money to show back up in my account (still waiting). One of the most ridiculous experiences I’ve ever had trying to book something in my life. If it wasn’t for it being a timely manner I would’ve definitely looked at other options. Figure it out VRBO. And spare me the “we apologize” response with a contact number to call. I’ve had enough time on the phone with your “professionals”..Version: 2021.24.3

Won’t open in correct language.Doesn’t seem to matter what I try it’s always in the wrong language..Version: 2024.12

Despicable CompanyThis is an Expedia owned company that didn’t help us out when we weren’t even allowed to leave our country to travel to our rental property during the COVID-19 pandemic. Greedy owners took all of our money, and VRBO just stood by and supported them. AirBNB did full refunds for their renters - they get ALL my business from now on..Version: 2020.06.1

VRBO customer serviceWhen I booked my trip, I unfortunately typed my email incorrectly into the reservation details. I booked the trip and was prompted to verify my identity through my email in order to receive the reservation confirmation and details. I immediately recognized my mistake and called VRBO to resolve the incorrect email. I was told that my email could not be changed and the reservation could not be cancelled. My only option was to continue to call back till the host could be reached and change my reservation. I CALLED 3 TIMES AND SPENT 4 HOURS ON HOLD. I was told I could not speak to a supervisor because they couldn’t do anything for me either. When I insisted, I was told that the call had taken too long and that the supervisors hours were over and he couldn’t be reached. It was 4pm my time. When I asked what time zone the supervisor was in, he was in fact in my same time zone and his hours were until 5:30pm. When I informed them of this they changed the supervisors location and then HUNG UP ON ME and did not call me back. The next time I called I asked to leave a review and was told that one would be sent to the incorrect typed email, which I obviously couldn’t access. THE CUSTOMER SERVICE IS SO POOR, AND OBVIOUSLY GEERED TO AVOID GETTING CUSTOMERS TO THE SUPERVISORS AND PEOPLE WHO CAN ACTUALLY HELP!!! I was eventually connected to a supervisor who was able to amazingly, change my email and fix the problem very quickly. FIX YOUR CUSTOMER SERVICE PLEASE!!!.Version: 2023.01

PaymentI have a terrible memory and being computer illiterate I also don’t know how to set payment reminds, so prefer the option to pay for items in full. I therefore found it frustrating as there wasn’t an option to pay the whole amount outright rather I had to make three individual payments. 🫤Hopefully this will be changed, or if there is this option maybe make it more clear how to access it..Version: 2022.07

Slow with poor usabilityNeeds attention from an expert UX designer.Version: 2023.49.1

Pas satisfait de notre transactionNous avons booké notre voyage il y a de ça 1 semaine. On a reçu un email nous disant que VRBO a oublié de collecter une taxe. Nous avions réservé en fonction du prix total. Au lieu de respecter l’engagement, ils ont décidé de nous demander de payer..Version: 2024.12

Abuse seems to be toleratedJust bumped across a listing that said it’s fully available over Christmas. So I booked it. The owner provided instructions to communicate outside the app’s messaging platform, only to then tell me over the phone the property was not, in fact, available as shown in the app. He then told me to cancel my booking, which the app warned me would cost me 50% of the rental fee (as the booking date is less than a month away). I had to call the owner and get him to cancel the booking. I don’t understand why this is so hostile to users, but after this stressful experience of having done nothing wrong and finding myself with no booking and feeling lucky I didn’t lose money too, I won’t be using it again. Nightmare!.Version: 2021.23

Totally unreliableThis app has a super disorganised back end - I was trying to book a house for hours and kept getting wrong pricing, houses that were in fact booked but showing available….then comparing some properties to the same ones listed on Airbnb and seeing them on VRDO HUNDREDS of dollars more expensive! Avoid. Stick to airbnb if you want to know you’re safely booking reliable accommodation..Version: 2022.1

Worrying appI have used this app for a number of years with no problem what so ever. I had a booking at the same venue as I have before and had major problems trying to make the final payment. It took weeks and I eventually managed it on the website. I now can’t access my inbox to be able to contact the home owner. What was a really good well functioning app has become unusable will not be using it again. I have tried contacting customer support and was hung up on more than twice. All in all worrying..Version: 2022.20

Ice Storm in the PNWThe ice storm in the Pacific Northwest caused all flights to be cancelled. This were not able to use the VRBO I rented for the week of Christmas. I reached out to VRBO, as I have done in cases of emergency weather like this on Airbnb (Airbnb has fully refunded in similar situations), and VRBO said nothing could be done on their end unless the host decided to come to a resolution and give a refund. We decided to catch a flight a few days after Christmas, the earliest that was available to book. I told the host, and she said that VRBO notified her to cancel and that she was going to put the place back up as available. Our intention was to just pay for the full stay and only stay half the time since no refunds were accepted. The host decided she wanted to make extra money by canceling our booking, keeping our money (since it was past the refundable periods under VRBO apologies), and opening it up for others to book. VRBO is not doing anything about this. So we lost all of the money and now have no place to stay when we come. We will need to spend more to book another place due to our host’s decision. We do not recommend using VRBO due to their policies that allow hosts to take your money like this and have no consideration for guests. We will not be using VRBO again and hope this can help anyone considering it to avoid it. That way this doesn’t happen to you, too..Version: 2022.23.1

Guests and Hosts - This App Needs HelpAs both a host and someone who books through both VRBO and Airbnb the VRBO app has slowly gotten worse. Here are the major issues with the app from a hosting perspective. By the way I’m using the latest iPhone pro. Finding messages is horrible. You are notified and then you have to search for it an often when you run a search it will indicate the search failed (with something like a first name search). If it’s a new message why isn’t the first message in the inbox? Additionally, you cannot schedule messages to go to guests. This feature is in Airbnb and it makes it easier to automate message delivery. When it comes to listing - you are limited by the amount of text to enter house rules, so you have to send a separate document in a pdf (very clunky). It also doesn’t yet have a feature to list if your property has EV charging. The app often logs you out for some reason. Last week it couldn’t retrieve any messages and the app had to be reinstalled on every phone and tablet my group uses to manage reservations through VRBO. I really feel like VRBO needs to work on this app and develop a new version with both guests and hosts in mind. If the app continues to be problematic it will lead to people just not using it or directing people to use a competitor..Version: 2022.10

Messaging mishapWe booked a home for our daughters wedding in San Diego in Jan for May. On the message site we received confirmation of booking through Avant Stay and also we received messages from another person named Ryan Michaels. It appeared Ryan was the owner and Avant Stay the manager of the property. We conversed with Ryan several times throughout the months leading to May. I noticed a discrepancy in dates and address at least 3 times in our conversations. I kept asking Ryan if we had the right home? He said yes. He never double checked and vrbo doesn’t require the people messaging clients to check bookings. The day of travel (we are on the tarmac) Ryan messages me we don’t have a booking with him! I can’t call anyone now since I am on a plane. Mind you 5-9 I asked all these questions with him stating I still had a reservation. We did not know we still had a place to stay at the avant- stay location until we landed in San Diego. This should never happen. I called avant- stay and vrbo for some compensation for the stress and calls I had to make on day of arrival due to their site error and got met with it is all your fault. This was sounding like a scam and we were very worried. House was mediocre with unsafe conditions for a child to be in. Buyer beware of using these sites. Vrbo should have checks and balances..Version: 2023.10

TerribleCompared to air b and b this app stinks It’s hard to log in - it’s terrible to navigate and does not remember we are hosts.Version: 2024.5.1

Greedy ScammersVRBO refused to issue a refund after i was unable to travel due to Covid19. They would not assist in any way and their live chat was frequently disconnected by the chat agent anytime it was convenient for them. Do. Not. Support. This company..Version: 2020.06.1

Name only!This review is for the name only, not the service. We used to use HomeAway, which we found easy and reliable to use. Apparently they have been bought by another company with this stupid name. It’s the sort of meaningless jumble of consonants and vowels that Silicon Valley thought was mold breaking about 15 years ago. The world has moved on, and ‘current’ or ‘relevant’ name styles (branding) have too. It creates a sinking anticipation that the service will be as mediocre as the branding. I really hope not. Update: The app is broken. My trips won’t load; can’t pay for a property; host phone number is a wrong number. When it was HomeAway it was so much better. Now it has lost my confidence. Avoid..Version: 2022.05

Correspondence when a problem is terribleThey take commission from both owners and travellers and do very little to help when things go wrong (see other reviews on sister sites). Would definitely NOT recommend this company. We lost hundreds- our deposit and the lack of correspondence from homeandaway (one of vrbos sister companies) meant we lost chance to change our flights. When the owners didn’t respond in midst of lockdown, the only help was for them to call the same number ... but take 3 days to do it and state Covid-19 is an act of god. You have to chase them up to get any answer and no help when things go wrong. Would never book with them again. Understand things go wrong, but farcical help..Version: 2020.21

Ok butHas an invite friends option bit it doesn’t work.Version: 2023.45

Rosie AnsticeDo not use this app. Your booking is not safe and liable to be cancelled at the last moment with no warning. I would never use this app again. On 13th February this year I booked a 5 bedroom house in Shinfield Reading for 10 friends to use to sleep in this weekend (May 14th). These friends are musicians from my husbands old band. They were reforming to play at our party locally this Saturday night. 2 nights before they due to arrive the host cancelled my reservation as he said we were holding an unauthorised party. I had confirmed twice in February that our guests would be using the house to sleep in and maybe eat breakfast before leaving at 11am the next day. At no point did I suggest we were holding a party. Our guests would not be at the property until they wanted to go to bed. This host has broken the terms of our agreement and left me 2 days to rehouse our friends. Livid..Version: 2022.09

Believe me, please do not rent from VRBOI have booked Jan2nd, 2024 to 6th through VRBO back in October, 2023 for Flagstaff, AZ trip for family and friends of 13 members. We have called host company REBL and VRBO several occasions for confirmation of attending parties, host, etc. prior to the trip even a day before the trip and both VRBO and REBL confirmed the booking confidently. Once we have arrived at the rental place, owner claimed he has never rented the place and we end up stranded at place 7 hours from home. Our family and friends hurdled up at restaurant and try to figure out the issue and resolution with both VRBO and REBL but both either put me on hold or hung up during the service call. With several tries (and I strongly believe VRBO service agents are not from US) for several hours into late night, they end up calling me to give me the refunds of the trip without help or compensation to cut the dialogue or agreement. Our family and friends end up staying at last min hotel and book the stay with AirBnB to continue our trip. I will never book again through VRBO as they weren’t taking any responsibility through their issue and only to cut the relationship when things go sour with their mistake. I am warning others who is thinking to book through them as I highly recommend to book through AirBnB or other reputable site rather than VRBO..Version: 2024.1

Never Again…I booked a place 10 days before arriving and the stay was supposed to be for 30 days - we are relocating and needed temporary housing. We were traveling by car and running a day behind, I messaged the host to let them know and got no response. The day we were arriving, I messaged the host again because I hadn’t received any check-in information. The host informed me she canceled the booking, and since I didn’t show up on the first day, she thought it was canceled - 5 days later the app still doesn’t say my reservation is canceled. I received no refund, and as a consolation vrbo tried to book a motel 6/ super 8 for 3 days until they found a comparable place to house us. I declined and asked for a refund as the motels they suggested did not look safe! The rep said she was making sure my request was escalated, puts me on hold, then hangs up. I called again later that evening, and another rep hung up on me - after placing me on hold to get to their resolution team. Meanwhile, they still have over $2,800 of my money with no date/ expectation of when it will be returned! Moving across country is stressful enough, to arrive in a busy city and have no where for my children and I to lay our heads - and to have to pay more money for a hotel AND another temporary place to stay until we find permanent housing. I am going to fight for a refund AND the refund of the hotel stay that I shouldn’t have needed. Vrbo did not act in my best interest in this situation whatsoever..Version: 2023.12

Deceived by Property owner and VrboWe planned a girls trip to Dallas and we were so excited to get here. We booked what we thought was a beautiful location. I reviewed this property several times because the pics were so nice. We arrived Friday to a house that was nothing like we saw. We entered the home to see a BIG tacky board sticking from under the carpet. It’s covering a hole in the floor. There were air conditioning units in the window which was not a issue but it was hanging out the window and anyone could just come up and do anything. Take in mind again all ladies not safe at all. The house is beyond outdated for what we paid. Back yard looks like a construction site and we were planning to hang out side but not at that place. We had to go book a hotel in the downtown area so pricey yes. We proceeded to reach out to the host/property owner name Jerri and she proceeded to hang up in my face. We called VRBO and all we get is back and forth between the 2 and everyone wants to email. I will be contacting a lawyer about m refund since neither can seem to do anything about this mishap. I even sent a video of the place and the VRBO employee was agreeing the place looks nothing like the pics posted. VRBO allows these people to post deceiving pics so these places can be booked and upon arrival the customer is scammed. Bad business and trust me I will be going up the chain and this was my first and last time using VRBO!.Version: 2021.12.1

Do not book through VRBO!For the love of God, whatever you do, just spare yourself and don’t book through VRBO. I’ve been hung up on by 7-8 different agents when troubleshooting my stay. I’m sure there are some good hosts where this wouldn’t be an issue, but my first booking experience was a nightmare. I couldn’t get check-in instructions for my stay, tried to get on the phone with VRBO and was hung up on multiple times while trying to prep for my flight. Finally reached a decent agent who helped force contact with the host who had went AWOL. Then, we show up to the property and there are all sorts of issues.. wet towels, bugs, pool was disgusting, etc. of course, no communication from the host. The first night, LITERALLY another family walked into the house at 4:30am with checkin instructions to get through the door (double booked the place). Contacted VRBO again and they escalated my issue to a customer care specialist. They forced communication with the host, and we discussed terms of a refund and terms for improved service and communication. The rest of the stay went fine. Now, my host is having issues submitting a refund (supposedly) and I have been hung up on by 4 different agents and they hang up after I describe the scenario. Please, spare yourself.Version: 2022.11

Disappointed in VRBODisappointed that VRBO does not hold owner accountable for their mistakes. I booked a trip March 2019 for March 2020. I reached out to the owner and told her we were excited to come. In May, the owner sent me a message to my personal email stating that there was a mistake in the booking and our trip would coast an additional $100 PER NIGHT (plus additional taxes and fees). The email actually went to my junk mail and I just saw it (Sept 2020). I contacted customer service and was told that it went against their policies however nothing was done. They advised I could cancel for full refund, however the availability of other places at the same location was slim and closest thing in our price range was $300 more. I asked if they would waive a portion of their service fees on the new booking and they told me no since it was so far away. There is no way to write a review on the owner. She admitted to me that she sent a few others the same email in regards to wrong price so I know there are others that she did this too. Had she informed me right away, I would have understood however she waited over 2 months to contact me and when she did contact me she sent to my private email address instead of thru the app. The situation is very shady and VRBO should require owners to honor their bookings when it’s their mistake or help vacationers find another place comparable in price..Version: 2020.21

Doesn’t work with safari…Big website that’s easy and clear to use. However payments don’t work with safari or through the app on the iPhone (or from an automatic payment set up through the App). Online chat was useless so had to call. They can’t take payment over the phone for security reasons, although this seems to be something that just about every other company in the world has mastered. Ridiculous that a big company like this can’t get this sorted!.Version: 2021.14

UselessIn French and won't let me change to English. Tried to push me in various directions offering useless options and nothing I am trying to find..Version: 2024.12

Unable to input desired locationUnable to ascertain why this would be..Version: 2024.2

Good app could be better....Found the app easy to use until I wanted to see the property details. Many of the pictures out of focus (on so many properties). Hard to see the actual property when searching. Owners need to share more pics about location so you can gage exact locality. Scrolling your chosen area challenging. But saying that, found a great place that is not on the usual platforms I have historically used 😊.Version: 2021.05.1

This App is rubbishFollowing my experience on this app, I will never be using this app again ! And I will never recommend anyone to use this app! The customer service in this company is absolutely abysmal ! No one has been trained on the most simplest things! Calls always cut off in the middle of speaking to anyone ! No one has a clue of what they are doing as you will be asked the same questions over and over as you are pasted from one person to another ! Truly the worst booking app I have ever used and will NEVER be using them again as I’ve deleted my account and deleted the app ! I advise anyone to not bother with this app whatsoever ! Do not waste your time, energy and money !.Version: 2022.09

AVOID VRBO!!!Used to love VRBO until recent buyout by Expedia. They couldn’t process a simple payment on my recent rental leaving me scrambling to contact the owner myself. Multiple calls and online chats ended every time with promises to get back to me, elevate it to tech department, a resolutions department etc. All went unanswered. No responses until I re-initiated contact. Their final resolution? PAY THE OWNER DIRECTLY IN CASH!! Spent 3 days of my “vacation” travelling across a Caribbean island to meet up with the owner and pay him as much cash as my debit card would let me withdraw each day. On the third day the bank flagged my card due to multiple large cash withdrawals in a foreign country. 2 hours on hold for that.... I have used AirBnB as well with NO issues whatsoever. They have my business now. VRBO - never again. Cam I give Zero stars?.Version: 2020.05

Doesn't workNotifications are turned on in my settings but I don't receive them. I click on the owners calendar and I get a message saying 'something went wrong on our end'. A guest turned up at my house but Vrbo hadn't notified me of their booking so I lost £1,200 of income. Trying to speak to someone at Vrbo is impossible unless you're happy to waste a couple of hours on their painful chat option. Airbnb is 100x better and more professional in my opinion. Vrbo will fail if they don't sort this out quickly..Version: 2023.45

No ProtectionsIf you use this app, know that you have only one recourse when things go wrong- to leave a negative review. That’s it. My wife and I recently rented what was basically a small hotel room in a desert community for over $200 a night. We made a two night reservation but could only handle one night because the air conditioner didn’t work. It was 95 degrees outside and started at 81 degrees inside. The a/c unit blew hot air after the air passed through insulated duct work. We contacted the owner who said we needed to use the thermostat properly. It was set to 68. We asked her to send someone over to take a look. After hours of back and forth texts, the room was 83 degrees at 6:00pm with no relief in sight. We notified the owner we were leaving. Some time later, she finally agreed to sent maintenance but we were a well into the six hour drive home. We asked for some consideration from the owner considering the room was barely habitable with zero response. Don’t use this app. Go with a company that will protect the customer. Even VRBO will tell you that, if the room isn’t as advertised (such as no air conditioning in the desert), write a review. Again, that’s your only option..Version: 2021.16

Two Terrible ExperiencesMy husband and I go to Las Vegas every year for CES in January. In 2019 we reserved a two bedroom, 2 bathroom condo that was very close to the LV Convention Center. The place smelled, there were burnt-out lights, the blinds in one bedroom fell the middle of the night and everything was worn out, i.e. the bedding, kitchen cabinets. For our trip in January 2020 we made a reservation for a condo at the Jockey Club. On December 9th we received a message that our reservation had been cancelled and a refund was being sent. It is very hard to get a decently priced room during the week of CES, which is why we always book early. My husband contacted VRBO. They said the owner is not allowed to do that. They tried to reserve another condo for us and said they would pay the difference. They also told my husband that if the owner didn’t respond within 24 hours they would call him to help book another place. They didn’t. We will never book a place to stay through them again and are telling everyone we know. BTW, a friend of mine who goes to Hawaii every year has had several people tell her about the nightmare experience they’ve had with VRBO. At least two of those said when they arrive at their destination, found out that the place they had paid for was rented out to someone else..Version: 2019.26

First time userThis is the first time I have used vrbo. I use air Bnb very regularly. I am frustrated because I have sent several messages with no responses.Version: 2018.18

WorthlessApp and company are both worthless. Will not refund any amount or allow you to reschedule a booking even during a global pandemic. They could step up and force the policy but refuse. Use AirBnb at least they actually care about people..Version: 2020.05

Don’t Take A Chance of Losing Your MoneyI have NEVER left a bad review on anything. Ever. But I refuse to keep quiet about how screwed over my family was by this company. My family of 10 (3 families) were booking to go to a family reunion. A week out from our date, which by the way we paid in full in February and it’s now July, our host cancelled our reservation saying their “renovations were not complete”. Sounds like a bunch of bogus. I was returned our full refund (well hopefully, we will see in 5-7 business days if it actually hits our account). VRBO website states that they will help accommodate you if your host cancels. The recommendations they gave us were FIVE HOURS AWAY and you had to cross into another country. Unacceptable. Their website also says they will help to pay the extra if the place available to replace your cancellation is more. However, the customer service representative that was no help to me at all informed me that the policy only applies for host cancellations if they are 24 hours. So this company announces to their hosts that if they bail on the customers within 24 hours, they will bail them out. This is NOT how you create loyal hosts. This is how people get screwed over. Save yourself and your plans and stick with AirBNB..Version: 2021.12.1

Negative reviews for Properties get censoredVRBO does not take negative reviews seriously or complaints with properties. I left them a message two separate days and neither call was returned. On the third try, I was finally able to speak to someone but they were of no help whatsoever resolving the issue with the property I was staying at. They just blew it off and said to resolve it with the property manager that rented us the place. I used VRBO for an entire month renting about 6 different places and I will not be using them again. Lastly, since nothing was done about my serious security concern, I left a negative review for the property. After a couple days, they said my review didn’t meet the guidelines because I discussed security deposit pricing (one of my concerns) so I had the opportunity to remove that portion and resubmit which I did. They said they would review again but this time they waited about 3 weeks to respond again stating that it didn’t meet their guidelines. They didn’t give a specific reason either. This time when I tried to edit and resubmit, it stated that I was outside the window and could not post the review. This is a very shady practice for VRBO and I would highly recommend using a different app for your short term vacation rentals..Version: 2022.08

Lalbari Kolkata scamTried to book the Lalbari red brick property in Kolkata for three nights for three adults. It was advertised for $70/ night,as a historic heritage property . Not a modern property with up to date facilities and several reviews mentioned this, that it was a little tiered and musty. However I thought we would give it a try but was very surprised and concerned when I sent my booking that the response came back not with the advertised price of $70 / night but I was informed that that $70 was incorrect and it was now $150/night. Seems like a bait and trap. Very unprofessional and concerning that this sort of activity is happening on Vrbo. Obviously we will be avoiding any further contact with these unscrupulous people..Version: 2024.7

The worst everThis is first and last time I use Vrbo. Their customer service is awful. I was promised a deposit of $500 but never got it. I sent an email which was bounced back and forth between customer service and accounting with no answer. It’s been 5 days already. I’m trying to call someone and cannot find a number to call. When we were in Winnipeg the property owners were not even in the city. We had heavy snow for days. I requested a shovel and got no answer. This site sucks big time and I will use social media to bring the house down. I’m so irate now that I want a full refund not just my deposit back..Version: 2022.22

Nick lThis is the first time i have reviewed an app. I’m driven to it by the exasperation with the app. Searches hang up if you attempt to use filters. When you use the map you cannot click on the properties shown so what’s the point of it. Magnifying the map does not reduce the properties on the list so you end up with scrolling through dozens of properties, which again causes the app to freeze up and requires a re-start. I have not yet got to the point of actually booking a property buy looking at other reviews i am not encouraged. Come on VRBO, get your act together or younwill go out of business..Version: 2023.18

Wouldn’t use again - felt sketchyThis was my first time using vrbo and I can confidently say it will be my last. Vrbo’s customer service, app, and help center are lacking. Beware, you may have to make payments outside of the app which is a major liability issue. You’ll also be asked for gov. ID by the actual property manager for safety reasons, but that should be asked by vrbo… for safety reasons. When I reached out to their customer service team to ask about outside payments, they just said that it’s a norm! When I pointed out that it was concerning, they responded with “we are aware.” So, yea, save your time and go with another service..Version: 2022.05

Great AppEasy to book and pay.Version: 2023.45

Don’t use - worst customer serviceWe booked a place and it happened to have mold and no AC after advertising they had AC. We had to leave and book a hotel nearby. We reported this issue to the company and after being one hour on the phone with the company, they didn’t reimburse us. Since then we have tried to get reimbursed and the customer service keeps on telling us to call back in 2 days to get an update. It has been over a week. UNACCEPTABLE.Version: 2022.12

Gliche and technical errorsThe site is very gliche and since I complained about not receiving my payment on time I have found messages on my listing saying “this property is unavailable due to a technical problem. Pleas explore other properties” Not at all happy.Version: 2024.7

Oops!For a couple of years now, when I try to access my bookings in the app, I get the “Oops! Try again” message. So frustrating. Never happens in airBnB app so what’s the issue here, VRBO? I just access my account via Safari now..Version: 2020.01

Holding $3000 deposit for two weeks.Poor experience with the app. The property I stayed at was good, but the app is so poorly implemented that opening the inbox takes > 5 seconds, and loading the messages takes another 5 seconds, which is quite ridiculous given the sheer volume of users of this app this level of QPS basically means the app is not usable. I booked a property and declined to purchase the $79 insurance for damage (seemingly very high price for a two-night stay), Vrbo then left me with the only choice of paying a $3000 deposit upfront, and refund me once the trip was over. I did not know when the refund was going to happen until the trip ended. TWO WHOLE WEEKS. I have to pay up my credit card in the mean time, which includes the $3000 deposit I was charged. This is really poor user experience as Vrbo is either forcing me to purchase an overpriced insurance that I’m sure I won’t need, or holding my money up for so long for no apparent reason. Feel robbed. Assume I book three short trips for three consecutive weekends, I’ll end up with Vrbo holding $9k from me and I’d need to pay it up on my statement closing date. Whoever came up with this policy inside Vrbo might have been sent by Airbnb. Will never use the app again..Version: 2023.02

International paymentWhy? So many scams 🙃 AirB&B do not require “international payments” for Australians! Hassle!.Version: 2022.20

SharonI spoke with 3 different reps. The first rep. Understood how we wanted to pay, there were 3 parties, and we each wanted to pay our share of the down payment. 1st rep said we were only able to use two cards but thought we could get permission from owner to use 3 cards. He took 3/4 of the payment due on two cards. All was fine. 2nd rep- we can use two cards. So I needed to discuss with rest of family. Spoke with owner, all was fine, could use two cards. Called back to book....rep said No we could only use 1 card for down payment, and could use second card for final payment. Spoke with owner 2nd time, with rep on phone with us, but with 3 families each wanting to pay their portion of down payment seemed again difficult to reach an understanding with me using 2 cards, so I just paid down payment on one card. If the 1st and 2nd rep could understand everything without any confusion I am not sure where the breakdown in communication was and why the differing opinions. I finally got the 1 card down payment made, knowing that my original desire to use 3 cards may have been unusual, but with the 1st rep easily possible. The owner was so very gracious, and her property was so beautiful, right on the water, and private. I just think the issue could have been made clear right up front, and no changes in procedure between reps. We are going to have a great time anyway..Version: 2021.10

Wrong languageEvery time I sign in the app automatically switches to Spanish I can not make it stay on English.Version: 2024.13

Buttons don’t workI’ve been trying to view the check in instructions and the “View instructions” or “contact the host” button just won’t work, what’s wrong with this app?.Version: 2022.11

Useless appThe app doesn’t work. It just passes me Around different apps that you’ve made us download and delete. Now I can’t use the website on the phone without using the app. You’ve lost all business..Version: 2022.22

Full of bugs and owners reluctant to refundFirst and last time to use this platform, bad user experience, inbox always fails to load messages, I had to cancel my booking within the 100% refund window and it’s up to the owner of the property to approve the cancellation, still waiting for my refund, after a few messages the owner became unresponsive and Vrbo failed to obey its own T&C. Very disappointed and annoying experience, I do not recommend Vrbo in any way, travellers are not protected by this company.Version: 2022.03

No Toronto options?I want to book in May and your site says there are no availabilities in the beaches in Toronto?.Version: 2024.12

Very disappointedOur experience was completely and totally terrible when we arrive to the Resort the computers were down and it took them an hour and a half to be able to finally give us our apartment opening it with the security guards key this was at 11 o’clock at night we were we did not arrive in our room till 1230 after that the next day when I went to get our keys they claim that we were not there registered the Night Shift had not communicated with the dayshift so our experience was that they nobody knew who we were we were able to finally get into our room when they finally gave us keys again the following day and when we arrived in our room employees of the of the resort we’re doing laundry in our washer and dryer inside the apartment without all of our belongings there the following day when we arrived back in the hotel again our keys did not work and again they claimed that we were not registered there they requested an extra fee that we had to pay after all these problems and us with a handicapped child with us what they offered back to us was $100 which I thought was completely horrible my experience at this resort was terrible in my experience with the people that are managing it is also terrible since they did not have our back beware be very aware of what if you book here.Version: 2022.05

Not impressed with AppI have finally been able to book what I wanted. However: 1. When searching different areas to holiday in the App seems to stick on the first area looked at returning to it despite entering entirely different places. For example, initial search “the Cotswolds” new search “The Yorkshire Dales”, hit enter and back you go to property in the Cotswolds! Only leaving the app and waiting a hour can the search be revised! 2. It took me three different and completely funded cards before payment was completed. Was it because I altered the payment details from my wife’s name to mine during the process? Only when we used her card was payment processed? Clunky or what?.Version: 2023.16

Poor customer serviceThe customer service is a shambles. When I tried to put a deposit down for a villa, the app would not take a payment. Called customer service and was given a different price to the app. Call back and was given the same price as the app by a different person. I tried to speak to customer service several times and they do not know what they are doing. Mangers are never available and the whole process is a shambles. Manage to book the villa but very time consuming. Never again. If I like the villa, I will book with the owner instead..Version: 2023.09.1

Wouldn’t recommend to my worst enemyVrbo gave me a nightmare experience. The host for my stay in Amsterdam completely ghosted me leaving me stranded. Vrbo was unable to provide me with new accommodations as they assured me would be possible. Their app made it impossible to chat, none of the provided customer service numbers worked, I had to have a friend help login to my account on a computer just to get an international number that did work for me. I was not only told I would be completely refunded in 3-5 business days but that a stay free of charge would be found for me. When they sent me the options they could give me, none of them were even available and they kept putting on me to book a new place in order to move forward. I kept stressing that they weren’t giving me viable options and thus a pointless cycle continued. I ended up having to spend an extra $1300 to book a new place on my own wasting two full days of my trip because of them. I’m still waiting for my refund and have since gone through my credit card company to get a refund. Absolute worst service and I would never suggest anyone go through them unless you want to have your time and money wasted while they do absolutely nothing to make it right..Version: 2022.09

Vrbo do not honour the 100% cancellation policy at all!Awful experience so far. Booked a family villa in Florida for August 2022, while showing a family member the villa on the Vrbo website it had been taken down. I questioned this and was assured there was no issue. As time went on I started to panic and didn’t want to turn up to Orlando with the family and not have anywhere to stay. Basically we found the villa we hired on sale on the American version of rightmove. Explained this to Vrbo, the owner would not reply and after several phone calls, emails and chats Vrbo did put the cancellation through. It has now been nearly 3 months and the cancellation is still pending, our cancellation policy was 100% no quibble refund and as yet Vrbo have not refunded a single penny. On top of that I have spent nearly £30 calling America and many hours trying to get this sorted. I am now considering taking legal action as I am still awaiting my considerable deposit of nearly £900 to be refunded. Needless to say their cancellation policy and customer service is useless and j would advise staying well clear, even if you have a cancellation policy..Version: 2022.11

Bad ServiceI booked a room with this company. My card was charge twice. I immediately file a report about a duplicated transaction. I was told the refund will take three weeks because of COVID. I was already disappointed, but I understood COVID makes everything more difficult. I waited the three weeks and decided to called. I was told they need to call the hotel to confirm my transactions. I kept going back and forth between this app and the hotel for two weeks with no answers and no refund. After the 5th week I was told Vrbo will not be responsible for the refund because it was Expedia who was in charge. I never made no deal with Expedia, but I was stock with them. Once again, I spent hours calling and asking for answers every call was at least 1- 2 hours with no answers. At the end this company blame the hotel and they blame Expedia. The hotel blame Expedia and Expedia blame the hotel. Bottom line I am still stuck with out a refund and no one wanting to take responsibility for the transaction. This is the first and last time I would ever use this app. Their customer service is horrible and I wasted at least 20 hours trying to fix something that it was not even my fault. Bottom line I paid twice for my same room. Saving a little money cost me twice as much the money I was planning to spent. This is so disappointing 😒..Version: 2020.15

ScammedRented a condo with bay tree condominiums in Port Aransas through Vrbo. I had a night shift at work so I skipped my 4pm check in for an early am check in the following day. The room was horrendous roach in the fridge, dog hair all over the bed, dirty showers. The room looked nothing like the pics would leave you to believe. It was worse than a motel and what I paid for they stay was just unacceptable. I kindly let staff know I would not be able to stay and requested a refund by front desk for the dirty room. I was lied to by the host Deborah that they didn’t offer refunds so I had to call Vrbo and argue with the host who was extremely rude while speaking to Vrbo on the phone. I was given every excuse as to why the room was dirty and my pictures of the room were brushed off. Took a 4K pic of the roach in the fridge and host tried to tell me it was a piece of old lettuce… I got a partial refund. They had they nerve to take a cleaning fee and service fee out of my refund for a room I never stayed in and that was never clean… Vrbo also won’t post my review of the property. If you look at their Google reviews they have a low rating but they don’t tell you the full name of the property until you rent. They just try to lure you in with picture. Vrbo allowed the host to to essentially be paid for below par service and lies. I’ve used rental services before but I don’t think this company is worth trusting..Version: 2021.18

ShockingThe app allows the property owner to cancel using any feeble excuse possible, deposits taken straight away and refunds take 15 days to process. Account cancelled and I will never use this app again after two bookings cancelled on the same day..Version: 2023.01

Can’t load messages!!!Whilst this is a good service the app itself is rubbish. I can’t load any messages and get the check in details of my accommodation. Luckily I have the owners phone number from a previous stay otherwise I would be screwed. Please fix up your up VRbo.Version: 2021.24.1

The platform & the worst customer serviceAvoid VRBO at all costs. The customer service does not help you AT ALL. When all things are leading to the booking clearly being a scam, they make you wait PAST the time of booking to handle the problem. Left stranded with NO place to stay the day and MINUTE of check in, they offer no solutions, creating immense stress and no problem solving skills. Every single thing is preventative and the VRBO team does absolutely nothing to help you. You will be left with no place to stay..Version: 2022.03

Vacation stayIts property was beautiful but the unit we stayed in needed some work, but over all we enjoyed our stay.Version: 2024.12

ConfusingBooked what looks like a lovely property (we haven’t gone yet!) and added insurance cover, just in case! Unfortunately, I cannot seem to find out if the insurance has been added! I don’t seem to have paid for it so far and have had no confirmation that it has indeed been added to the booking. Contacted vrbo 3 times through chat and the adviser ended the chat twice whilst I was still typing (different advisers too!!) On 2 occasions I was told to contact their insurer, which is irritating as it was added as part of the vrbo booking! And to add insult to injury the phone number they gave - gave a message saying I couldn’t be put through!! So who knows if the insurance has been added or I will be charged nearer the time of our trip! Hugely disappointing and I would be reluctant to use these guys again, even though they have some lovely properties!.Version: 2021.17

Poor user support and protectionBasically, use this service and you might have a great holiday, or have it completely destroyed at your cost. Vrbo on face value is an excellent service like most other applications of this nature. Vrbo offer cancellation policies for the house owners/managers as well as protection in the event anything goes wrong. For the customer however there is absolutely none. They can cancel your holiday last minute and destroy your holiday. You will not receive any assistance or compensation for lost flights, or any other cost. At most, they offer an apology and tell you that it is not their responsibility. Vrbo does not allow reviews to the house owner/manager in this case either, ensuring that you think you are getting the best service, when in fact the accommodation you’ve booked has a very poor reputation..Version: 2022.11

AvailabilityIts really annoying when properties are listed as available when they are not..Version: 2019.17


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