Unfold: Reels & Story Editor App Negative ReviewsSquarespace, Inc.

Unfold: Reels & Story Editor Negative Reviews

4.8
4.86137 star

Total 87 Negative Reviews

Unfold: Reels & Story Editor App Complaints & User Negative Comments 2023

Unfold: Reels & Story Editor app received 87 complaints, negative comments and reviews by users. Have you ever had a bad experience using Unfold: Reels & Story Editor? Can you share your negative thoughts about unfold: reels & story editor?

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Unfold: Reels & Story Editor for Negative User Reviews

Easy to use, flexible, but poor output resolutionUpdate: I stand corrected, I didn’t notice it last night, but the app automatically saves low resolution (2.2mp) images of each page. For social media, e-mai, etc., that may be fine, for printing anything bigger than 5x7 it just won’t be sufficient. There is no reason why it can’t save at a higher resolution. There are plenty of apps that will combine infidelity images into a single PDF, but if the original resolution is bd, the PDF will be no better, and in most cases even worse. The Dev needs to work this issue out, and take the app Universal, and then he/she will have a winner. Original Post: While the app is very easy to use, and offers a lot of predesigned templates to make “story telling” simple, the lack of any output option is a real disappointment, making the end product functionally useless. A simple “save as PDF’ option would go a long way to making this app truly functional. Even being able to print the pages would be helpful, at the moment their is nothing. Let’s hope the developer can make this work. The app also needs to be taken Universal. This type of app screams to be run on an iPad; I edit my 24mp DSLR images on my iPad Pro, and building a story book with an app like this that can be saved as a PDF would be marvelous..Version: 3.3.3

MoneyThe app itself is a good concept but the price is insane. the amount of options is also extremely minimal. i did a bit of digging and found a FANTASTIC app that is $22.00 a year with 500+ design layouts and options..Version: 7.21.0

Cannot switch around the cards or deleteSo once you create a card in your story, you cannot move it around, and you cannot delete a card you don’t like anymore as well. Very basic features, how can these not be available? It is like expecting us to know exactly what should be put in what order. Other than that everything is so aesthetic and beautiful..Version: 6.5.1

I love this app but...I love this app! I’ve been using it for years now and recently started using Plus so that I could get more versatility with my stories. Then...today I discovered that my Plus+ isn’t working? I’ve tried cancelling and renewing my subscription, updating the app, subscribing again and again...to no avail. I would prefer NOT to delete the app as I have 2 years worth of stories on there. Please fix this before I have to report this app as with faults.Version: 5.0.8

IdkkI’m not a fan, sorry just my opinion !!.Version: 6.2.1

Glitchy but still like the appI really like the app and the whole idea of cleaner templates for stories etc, however I’ve purchased the CS2 themes (the money has been taken from my account) and yet it’s constantly stuck on a spinning wheel. Due to this I’ve never got to actually use any of the CS2 themes as it just says I need to buy them, then tells me I’ve already bought them and they’ll be downloaded but never are?.Version: 2.0.3

I’m confusedHow do I write a story I won’t let me type?.Version: 6.4.1

Not workingImpossible to input anything in there.Version: 8.15.1

Matt_RBeen having a great time with the app until now. Can’t complain generally other than one of the templates I used regularly failed to work. I deleted the app and reinstalled, then choosing to re-install previous purchases. I get a message saying that there are no purchases to re-install. I found proof of purchase in my Apple ID and I’m signed in under the correct ID. I’ve tried to find another way, but continually get looped around from the Unfold website back into the App Store. How do I get around this problem?.Version: 5.0.6

WowThis app is amazing and has really beautiful design. All the stickers are awesome and I love all the ways you can personalise the photos! The only thing that isn’t that great is the fact that there’s only one template (Classico 1) available without the pro version so it would be really good if non-pro users could have access to some more templates and maybe stickers/labels/alphabet things? Of course, this is all said from a very uneducated point of view- I know nothing about app building! Update: There are 2 more free templates now, which is great. I really like the ‘stay home’ ones. However, both have only 3-4 page options. Could you please maybe add to them or make some more free ones? Update: when I try to get the Pride templates which I really want it won’t let me and says ‘purchase error’ even thought they’re free. What’s going on????.Version: 5.14

OptionsI believe there should be more free and available options.Version: 5.0.2

Warning !I have been ripped off ! Paid for 1 year and now I can’t open anything ! Trying to make me pay for next version unfold + DONT purchase !! WARNING.Version: 7.2.0

Good concept, annoying to useThe idea of Unfold is great, but having used it for a few weeks, I’m getting pretty annoyed by its interface. First is the keyboard. I often write in Japanese for my work, and the way that Unfold’s text boxes are formatted makes it impossible to write in Japanese. I have to copy and paste everything from my notes app into Unfold. Next, There’s also only a select few background colours to choose from. Don’t want black, white or a pastel colour for the background? Too bad. Organising slides is incredibly annoying. When you make a new slide it automatically goes to the end of your slideshow. Want it in the middle of your slideshow? Be prepared to press “left” 30-odd times to get it where you want it. I hate how I have to select my template BEFORE I select my photos to insert. Why can’t I move around my photos and easily experiment with different formats? I’m constantly creating a new slide just to view my photos, only to delete it and create it again in a different template. Not sure if I’m making sense. To summarise: I want to like Unfold and I was going to pay for their premium service, but their interface is just too finicky to use..Version: 4.3.1

Love the app but cannot export any pages!!!I don’t know what happened but the only format I can export the pictures in is PDF. Everything else results in error.....Version: 6.7

Unfold; Missing it’s PotentialCharging fo a great app is fine, but in this case they charge a lot for very little, often close to 3 dollars for a few story blanks that are soon recognized making stories predictable. I paid for one such add on because I wanted to keep things fresh, but what I received was only a few more templates, within a few weeks I left this app and went to an annual plan on another and for much less than buying one theme, I received all of the themes and have had over 7 themes added without additional cost, including themes with motion/automation. That App, “StoryArt” is amazing and they constantly improve their app. Go ahead and buy one of what Unfold offers and you too will be switching soon. I wish I could get my 3 dollars back, it was a poor investment. Unfold is easy to use and has great potential but very little creativity is offered and what is offered is very limited..Version: 4.1

Squarespace missed an opportunity...You’d think that Squarespace would realize that if they allowed their subscribers to have access to this app as part of their subscriptions that it would increase it’s usage & attract more paid users! It’s potentially a great app, but i’m not going to pay additional money when I already have paid a hefty fee for my squarespace site subscription. Hence the 3 stars...it’s just a money grab right now..Version: 6.6

Lacking basic featuresShould definitely include resize option for insta posts. Especially in the paid version.Version: 7.1.1

Great app... but have had a few glitchesApp is great. Great themes and just love the simplicity of it and look. BUT I’ve had once lost all my purchased themes and had to repurchase and now when I use video in the frame it struggles to download the single page. Error keeps coming up or it only processes 15 seconds of video. I hope this if fixed real soon!.Version: 3.4

Not working properly.Not easy to navigate adding pictures to the paid for templates. Should naturally progress through the template. But does not. I like the templates but it waste time trying to figure out.Version: 7.0.3

What changed???Seems to have changed.. can’t access all photos and can’t save now to my device? Loved it before but not these new glitches or changes.Version: 6.4.2

What happened?!Loved this app so much and didn’t mind paying for the templates at all, very well priced and a great selection. BUT, with the last update it’s completely bugged out on me? All my stories are messed up and the templates have all changed/half of them have disappeared? I bought them, you can’t just take them away again?! It would have been a five star review but for these super frustrating, recent glitches..Version: 3.5

Could be betterOn first look this is great and works really well however, as with most insta templates these are just for stories, where are the options to make square insta posts? We create far more posts and hoped this would have options, it hasn’t which is a shame. We’d cancel and discontinue using as it’s no use for us. A shame! Please do options for square templates!.Version: 5.0.8

Creative editing appThe app is an excellent way to be creative with pictures and videos, I wish the text could be shifted in a diagonal way to fit the polaroids. I had an issue with the app, I paid for the FF1 on a previous phone and when I brought a new phone the app downloaded, without the FF1 add on, so I had to buy it again and paid twice?? Can anything be done to fix this?.Version: 3.8.6

Monthly chargesMonthly charges for an app I use very rarely as a photoshop alternative not worth paying monthly use to be great when you could purchase the filters and they were always adding new ones to buy but now they add hardly anything and want to charge way too much for it! Also Lost all the filters I bought and they charge for everything! No one time purchase anymore it’s all monthly!.Version: 4.11.3

After consideration...The user interface is decent enough. The iPad support is appreciated. I get the $ grab for access to more user options/templates, you have a business to run. I have 1 major gripe which has been mentioned multiple times in the reviews and gaging from your response to these reviews isn’t going to be changed. That gripe is the lack of options for export quality within the app. Most the players in this industry figured out ‘full-res’ exports years ago. And while I get ‘full-res’ exports in cellphone apps aren’t really such it bothers me when I see very obvious depreciation in quality of imagery upon export. That’s just not how I roll and no matter how good your templates and app aesthetics are it just does not make up for the noticeable depreciation in image quality. Fix it, and I’m up to 3.5/4. Why not a 5? Well the whole exploitative approach to sourcing content from creators sans monetary compensation strikes a sour note with me particularly so when I consider what is you do and who say you do it for. Lead with genuine purpose, Charles J. Tice Studio 223 Owner & Managing Creative.Version: 7.17.0

I REALLY want to like this app but the bugs are making it hard!I’ve been using this app to build my brand and find myself constantly having to shut down the app in the middle of a project where none of my work or changes were saved because the screen goes black or dark if I lose signal. I end up losing EVERYTHING I worked on. It’s incredibly frustrating ESPECIALLY when I paid for this app to have all of the functionality and templates. I really hope there are some improvements ASAP. I have Squarespace and really want to use it to its capacity for my website. Please fix this issue..Version: 8.27.0

Great concept, not very user friendlyLove the designs and fonts but text application, sizing and positioning is fiddly.. also there are a few functions that just shut down the application when you click them..Version: 3.2.1

SUCKSGot a new phone and all my data is wiped, won’t even let me restore my app purchase 😩.Version: 5.17.1

Purchases goneThe new update has removed all my old purchases. I no longer can use them and have tried all the trouble shooting suggestions. Also new update tries to get you to buy a pack every 5 seconds. Super annoying..Version: 6.9.3

InvasiveConstant pop ups asking for reviews and to allow notifications. Makes it non user friendly..Version: 4.11.3

I want to love itIt’s easy and user friendly for story creation. The biggest and most frustrating flaw is that even with a brand account you cannot sign in from different square space accounts. This makes no sense especially in the age of social media consultants. I should be able to sign into client accounts and use their brand kits and then sign out and into another clients account without issue. The no account sharing aspect is very frustrating. I also wish they would allow some customization of the templates themselves beyond just color and font. Overall it’s pretty decent and I supplement the animations you can’t do in Unfold with Canva..Version: 7.7.1

Very disappointedPurchased the pro feature to be able to link two business Instagram accounts and it does not allow it. App keeps crashing and I emailed for help. Now requesting a refund after trying to use the upgraded features for 4 days and not even being able to log into the Instagram account. What was the point of purchase of the upgraded feature if it see not even work..Version: 7.17.0

Awful customer serviceI did not have a good experience with Unfold in the slightest. Their website is nearly impossible find any contact info and when they send a reply saying they’ll get in contact to sort your issues they just don’t reply or it’s a severely delayed reply. I would never use Unfold just due to how poorly they handle their customer issues and how it’s nearly impossible to get ahold of anyone at the company..Version: 4.12.2

Interface is impossible to utilise purchasesIt’s so annoying to have a decent app ruined by an interface that constantly pushes new products to purchase rather than view the ones you already have. Every time you go into the app it shows locked projects - I have circa 7 or 8 template purchases but can never find them as I troll thru unfold + icons and locked templates. Invariably I just avoid using the app is its full to the brim of clutter. In their attempts to continually get you to add more and more templates you end up abandoning doing anything with this app. Creativity is effectively cancelled out by greed..Version: 8.8.0

OK AppThe app has got some cool templates and stock images are nice too. Only thing is that you can’t upload photos from your own library. After selecting your photos from the Camera Roll, you click on “Done” and nothing happens. Hoping to get some feedback from the developers. Good luck..Version: 3.3.3

MehI really like the app and all the features it includes but my big problem with it is that the app continues to close and take me back to my Home Screen when I’ve gotten into the app for only a minutes and it seems to happen when I go into the animated section when creating a template. My phone isn’t old either I have an iPhone XR.Version: 7.22.0

Bought annual membership & it disappeared a week laterLast week I upgraded to Plus so I can access the nicer fonts for my business IG stories. I got a few days with Plus and today I opened the app and no longer have Plus. I never cancelled my membership. I clicked “restore purchases” and there is the wheel of death then after 2 minutes of spinning, the app has an error message saying “cannot connect to iTunes”. It seems like many others are having this issue too lately. I’m going to look into other apps now. This is not acceptable to pay $20 to upgrade then a week later claim I never upgraded and not refund..Version: 4.12.3

Ok but not what I thought it was!I’ve just made a beautiful book. I absolutely love your layouts and fonts and everything really. Trouble is I’m slightly older than the instagram generation and would love a way to print my book. I didn’t realise I wouldn’t be able to! You obviously don’t provide paper books but is there anyway of uploading my pages so I can use another company for the printing?.Version: 4.11.3

I NEVER AGREED TO THE SUBSCRIPTION!If I could give no stars I would, I got the app ages ago and used it once, I definitely did not agree to paying a subscription. Then I just went to delete the app and it asked if I wanted to keep the subscription... I’m glad it alerted me or I would have been furious when the next lot of money came out. I’m already angry enough at the money that must have been taken without my knowledge. I am so careful with things like this and a subscription to this app is something I never would have paid for and definitely didn’t sign up for. So download with caution!!!.Version: 6.3

Always freezes on my phoneHas amazing presets and templates but the app always lags and freezes which is annoying and not user friendly..Version: 7.18.0

Horrible interfaceThe app used to be so easy to use but now it’s so cluttered and practically unusable. Everything is animated. What happened to all the simple templates? Shame this app has become so terrible..Version: 8.15.1

Plus membershipSame feedback as kitty124. I pay for the monthly Plus subscription but recently, every time I open the app, it does not recognise me as having a plus membership, prompts me to purchase templates individually etc. Restoring purchases does not work. Beautiful app that I’ve used for at least the last couple of years, but so very disappointed with the subscription glitches. Hoping this gets sorted soon..Version: 5.0.8

Good app, doesn’t save if moves to new phoneI do like this app, great layouts and easy to use. Unfortunately found that the stories created do not restore if you need to use a new phone. If it did this then definitely would be 5 stars, but this is a big loss of stories created that can’t be used again..Version: 5.14

Can’t restore App on new phoneI’m a little disappointed that I just bought a $26 app and my new phone will not let me load all my upgrades over. They want me to re buy the app. Really!?! No!!.Version: 6.4.2

Sign-in with Apple ID worthlessTheir implementation of Sign-in with Apple ID appears completely broken; masked ID created, but when you go to login, claims the account is not found and attempts to force the user into creating a direct account, SCAM.Version: 7.6.0

3 stars why?I truly enjoy this app because of its easy featured & ... however recently it doesn’t save your whole note so I have to screen shot and start being creative myself and that’s very annoying. The video doesn’t save more than 15seconds so only useful for story... please improve...it’s such a shame!!! But I highly recommend it ;).Version: 4.11.2

I don’t like the new lay-out.I have used this app almost two years. In the past I have rated 5 stars. This time, I have to give you one star. Why did you change the design lay-out? There was nothing wrong with the old lay-out. It was easy for me to categorize my projects. I spent hours working on a project last night. I go to work in it today and guess what? It is no where to be found. I am not happy with this at all. Also, I don’t need or like to scroll through the templates. It’s not like you’ve added anything new. Why the extra click? In order to open a template, I now have to “click” to get the template? My work moves fast. I don’t have time for all of this. Not a happy customer..Version: 7.0.2

BuggyImpossible to work with this app anymore. Editing is a nightmare. It does not download as it appears on screen and when you try to work with this app to create your posts, things like text is not visible or clickable but when you actually download it, it’s there. It’s actually frustrating. The worst part is I pay for stuff and now the app is unusable, unreliable and inefficient. Been using it for years as well and it was always quick and easy to whip something up and had no issue. Going to cancel my sub and work with another app..Version: 8.24.0

Only creates photos but it’s easy to useThe tools are easy to understand and the interface is friendly. The app only exports images that you post yourself. I don’t mind that, but the cost to upgrade is high. You don’t get access to use anything other than the very basic features. For example, additional colors beyond the basic options are extra which seems a bit excessive. I pay (not a small amount) for my Squarespace website so I think some of the features in this app should be free to current customers..Version: 7.16.0

MehApp lost a lot of its momentum and user-friendly feel when square space bought it. Just a pay to play now for any advanced feature and apps interface is very confusing and poorly organized. Good templates but unfortunate way this app has been handled..Version: 8.30.0

Brands needs workI’ve been using unfold for years and love it, I was always hoping that we could upload our own PNG files as stickers as I use this to manage brands and wanted to use their logo without switching to another app to add it. When I saw that you could do this with the new brands, I bought it, but for $100 the functionality you get is pretty minimal… And when you upload a PNG file to use as a sticker it turns the transparent background white. Meaning that you cannot use your logos like you can on other apps or even an Instagram app it’s self :/ Would like to see more features for brands and would like this fixed.Version: 6.4

App not workingApps been playing up ages now and it really been getting on my nerves won’t let me add my photos.Version: 3.4

Don’t bother downloading if you don’t want to spend money.I use this app infrequently. They used to be easy and they had free features that you could select to use to create a beautiful story. But recently their app has been updated and the free features are no longer easily accessible or if at all. I see many responses from the Company saying they still offer free features. If that’s true they are not easily accessible (I couldn’t find me) making it pointless to download this app unless you want to spend money. Pretty disappointing to see the free feature taken away. I personally wouldn’t recommend downloading if you are not looking to spend money on a membership..Version: 7.17.0

Disappointing with potentialThe best app for stories out there, but when you make a paying feature you should make sure it doesn’t bug. The FF1 templates bug. They stretch my square photo when there is a clearly square frame. I’m talking about the last one. Also a bit sad that you can’t control how much border or the exact dimensions of the image you want to have. It’s an unadjustable frame and all that says to me is that the designers of the app think their template is so good and artistic that they don’t trust people to resize as they wish because the people using this app don’t have enough taste to do so well. This app also only has 3 template selections, which is very limited. Ok, that’s not that bad, but still a bit sad considering that some templates don’t work.Version: 2.6

Too much for too littleThis app will cost you ~$130 for the year and the only thing it allows you to do other than the free version is to upload a watermark sticker. You can’t change the background colours so you have to use white even if your brand colours do not include white. Absolutely not worth purchasing..Version: 7.0.4

Good App BUT...This is a pretty good app and it gives my Instagram Stories different styles. The only thing that I don’t want about this app is it reduces the photo/Story quality. I have had Instagram Stories (didn’t use Unfold app) and all my photos in Stories have really good quality that they are better than the ones uploaded on Instagram feed because Instagram compressed it (yep, Instagram does that, BUT NOT on Instagram Story; they upload it with high quality or as is). I tried to check the quality of my photos exported from Unfold, the saved ones on my Photos also have poor quality, so maybe Instagram has nothing to do with the exported Instagram Story since they already have poor quality right before they get uploaded on my Stories. I love this app and I’m looking forward to seeing some improvements. Thank you!.Version: 3.4.3

TerribleAbsolutely terrible- won’t stay removed from my phone no matter how many times I delete it. Editing looks cheap..Version: 3.10

Not worth itReally limited. You can’t really make something great with Unfold +. Unfold fro Brands is needed and again, haven’t tried it ‘cause Unfold + is not worth it that I don’t trust the brand version. At least the templates are beautiful. The quality is here. It is just too limited..Version: 6.3

Frustrated with the limited featuresI loveee the templates on this app, but am very frustrated with the limited fonts, and the flexibility with using them. I don’t like how the font can only be in one direction. I can’t rotate it, change it to a different colour other than black or white, and I can’t apply italicize, bold, etc, to just one part of my sentence. As of the latest update, my app also stopped uploading “unsplash” images to its templates, and that’s frustrating to say the least considering it was working fine a few days ago. (I’ve already submitted my information to unfold) The app definitely has the potential to be great, especially for those of us who enjoy a minimal look, but it’s got a ways to go before I start recommending it to other people considering I still use various apps for the fonts and styles. I mainly use this one for the layout..Version: 3.4.4

Hard to navigate/useBought it but suddenly got logged out and not able to use my Apple account to sign in. Support doesn’t work and can’t be connected. Would love to speak to someone..Version: 8.2.1

Can’t do simple thingsThis app doesn’t allow you to upload from folders other than your camera roll. If you import the images from your computer into your device you cannot upload these images to the grid which is essential for any professional. I have allowed access to all folders within the phone settings. This app displays a grey line between grids in the grid view. Which makes it difficult to see what your photos will actually look like on the grid within Instagram..Version: 7.15.0

DumbCouldn’t get a refund on a accidental purchase 👎.Version: 4.3.1

One MAJOR FlawThis app is so amazing with simple, beautiful layouts. I wanted a place to “journal” and preserve all the photos and videos on my phone (I have over 10,000!), and I’ve tried other apps and not loved them. So I created a beautiful “story” from our month with plans to start doing them each month to share with family..... share with family.... ooops! THERE IS NO WAY TO SHARE THE STORIES!!! Except on Instagram I guess... ? But my story is over 100 pages and my family isn’t on Instagram. I spent hours over the last month creating this with the intention to share, and now can’t share, even if I had everyone download the app (which I would be totally cool with!) Oh and when I “saved” it to my phone, it just threw all the pages into my photo library individually WHICH IS WHERE I WAS TRYING TO RETRIEVE THEM FROM TO BEGIN WITH. Once this is fixed I will absolutely give a 5star review because the app is amazing. I just need a way to save and share, like a slideshow or something..Version: 3.6.1

Don’t bother... basically stole my moneyI used the app and tried the free 7 day trial of unfold+ and subsequently signed up for a year membership. My free trial ended yesterday, I was charged for the membership, and I no longer have access to any of the membership features I’ve paid for. I tried to “restore purchases” and nothing happened. I deleted and reinstalled the app, and nothing happened. I even tried to subscribe again, and nothing happened. I’ve reached out to customer service but have not received a response. Pretty garbage experience, unfortunately. I was really enjoying the app until this happened, but now I wouldn’t recommend it to anyone..Version: 5.0.8

Love it but ..Love this app !! The best but when I buy my template ( single pack template) where are they ? why can I not find easily what I bought ...Version: 8.15.1

It’s great when it works…I love this app. I’ve been using it for over a year and it’s great since I can use my branding colours and fonts. HOWEVER, over the past few months, the app has been very annoying: - it doesn’t save my work onto the actual app. - sometimes when I save onto my camera roll, it saves a different story rather the one I actually just created. Not sure why - I could ages working on a story, and the app will just randomly turn off…and of course, it doesn’t save anything into my projects anymore and so I have to start again. The only reason why I’m still using this app is because I don’t always have my laptop available to create a story and sometimes I need my fonts or colour palette..Version: 7.14.0

Why 3 StarsThis app has the potential of being a 5 star app. What is lacking is the ability to save longer pages via video. The app is acting much like the cutter apps which breaks it down into 15seconds. Which means i actually have to use another app to get all the 15second pieces first from day a 4minute video and then go into Unfold. If the developers of this app where to take notice of the direction Instagram is heading with IGTV and up to 10minute videos you guys are onto an app that is easily worth 5$ in my opinion but if you keep it free and keep creating unique templates that it’s a win win either way. But unless you have the ability of updating this app rather quickly with up to 10minute video it’s a three star app. Kind regards..Version: 3.4.3

Unforld Plus 👎🏻Ever since you launched this I have been aiming to write to you. You’ve restricted the users from buying individual features and you’re forcing them to get a membership. Could you maybe add both options? For instance I only want one different theme. I don’t see a reason why I should be paying so much for a membership that offers me 7 things when I only need one. I’ve been using your service in nearly two years now and I am very pleased with it. It’s only this issue....Version: 4.5

Could be improvedI love the app but have a few gripes... After using for a while, I am getting a bit tired of the limited amount of fonts and also the limiting font colours. It’s weird they would bring out a red set for Christmas but you can’t have a red font! It would be nice to have a dropper so you can match your text colour to the image, like Instagram offers in stories. I also use the app for text only images and have noticed that small text box lines appear in any overlapping text which is a bit annoying. And finally, if you want to have text only it would be nice to be able to change the background colour without having to embed a background as an image, to get the effect you want..Version: 3.8.1

Some suggestionsWould be great if u could add transitions from one page to another and could then save as a mini flowing movie.. I think that would make this app so much more appealing.. also the ability to add audio could be cool too?? Oh.. and ability to either add more fonts or purchase a larger number of fonts and ... change font color for text. Thanks for listening 🙂.Version: 3.3.2

Won’t even openI can’t even get the app started. It just sits on a loading screen and nothing happens..Version: 7.12.0

UselessHorrible, tried the free trial and deleted straight away. When you choose a template to make videos, there is no option to molde the pictures in the right ratio. Useless!.Version: 8.25.0

Has Potential…I have used Squarespace for several years and was so happy to add the “link in profile” feature as well as the Unfold app. It has some nice options for templates, but the scheduling/planner portion is not as user friendly for me- probably need to explore more. The reason I gave it only three stars is that it doesn’t sync with my website, instead you have to pull in all the branding colors and logos, which to me is a serious chore as I don’t want to flip back and forth typing in the color numbers, looking for old photos that I uploaded a year or more ago. I would give five stars if this app synced, but really not much different than something like Canva. I’m hoping that writing this review will prompt Squarespace to make the use of the apps for owners of a Squarespace website cohesive. Thanks for reading!.Version: 8.23.0

Great app but slight glitch!The app is great in general! I love the fact that we can put videos into grids and the wide range of templates that are provided. Although one thing that needs twitching is probably the fact that once you preview the page, the sound continuously plays in the background even when you go to the home page. It only stops once you force close the app. That’s a bit annoying so hopefully can be fixed in the next update :).Version: 2.5

Coincée avec l’applicationJe me retrouve avec une application où je ne peux télécharger aucune photo, et qui refuse de se supprimer. Une perte d’espace et de temps..Version: 6.7

Awesome stories, Terrible UILove unfold, I absolutely despise this UI layout that shoves paid templates in your face, especially when new ones are added..Version: 6.5.1

ScaleWhy do the images that I making on this site not fit on Instagram? Seems very odd.Version: 6.4.1

Everything behind a paywallLooks like there might be some nice templates, but can only access maybe 4 before paying $5 monthly to try and test out UX, only to see all the good templates are behind another subscription level at $127 - how much do you need to $$ to see if I even like it 👎.Version: 8.14.0

Amazing but has glitches and no customizationI really love using Unfold for planning Instagram stories. It’s super useful for organizing long stories because it can get confusing knowing what comes next. I’m giving it 4 stars because there are a lot of issues that I was surprised to find, as well as embarrassed because I discovered the issues after I had posted for a client. If the videos aren’t 15 seconds long then they replay over and over instead of skipping to the next story. I posted a 3 second video which plays 5 times in a row... There’s not much room for customization. For example, you can’t use your own custom colors and you can’t move the text diagonal. The templates are what they are and even though I have purchased every pack it is a struggle to not reuse the same templates over and over. You don’t have the option to adjust the size of the squares so it would be nice if they offered variations of each template. It’s time consuming changing the text for every slide! I wasted so much time going setting the same font,color, size, spacing, etc. for every single slide. There should be the ability to set a default text style for a story. I recommend Unfold and think it’s a great app but until they fix the items listed above I’ll be looking for an alternative..Version: 3.9.2

Needs UI adjustmentsFirstly, the app itself is great and simple to use (mostly). However, there are a few UI adjustments that need to be made. Font size - Please make this bigger. Universally on the web and in mobile the font size should be a minimum of 17-22px per Apple/Google’s HCI guidelines. My eyes strain when trying to read action items especially with the dark background. Contrast - Again, for accessibility please make things with more contrast. Some of the grays don’t work (like choosing a collage template) it kinda blends in together and I have trouble discerning a few of these. Sizing - Make buttons larger...at least 44px width and height. Some of the tap areas require me to push constantly because the target area is too small. Overall, things need to be adjusted a bit. The design of the app itself is great in it's simplicity but things are too small all around. I hope that the creator of this app reads up on accessibility and some form of minimum design standards for mobile. If/when these things are adjusted the experience of using it would be better!.Version: 2.6.2

Love it, but major photo quality issuesI love the entire concept and what the app has to offer! I even purchased one of the film packs because I love it so much, and normally I dont even bother spending money on photo apps. The designs are great and its easy to use. However, I really care about the photo quality of my pictures after I process them with an app. That leads me to the only issue I have with this app. I upload a great quality picture to one of the presets, only to save it with really mediocre quality. As a photo app, I believe you guys should focus more on improving the quality of the pictures! Compressing the pictures to lower quality really makes the app less enjoyable as a lot of the details in the original picture are no longer sharp or as visible. I hope you guys can work on improving the quality of pictures after we save them to our camera roll!.Version: 3.7

Extremely irritating bugThe new update changed the title font, which I dislike quite a bit. It messed with my aesthetic. I’m not okay with it at all. Not only that, I decided to update all my story covers and each time the app closed on me. I continued to edit and get kicked off for every change I made. By the 4-5th time this occurred, my patience gave out. In all, I’m disappointed with the new update. I hope the title fonts will be fixed soon. A suggestion would be to allow us to change it to suit our style. The last design was amazing, but perhaps others prefer the new one. I’ll be taking a break from Unfold to allow changes to be made. It really is a good app, just this latest version took a bad turn..Version: 5.0.1

Kinda worth it, but not the bestI use the paid version. I was an easy customer to convert because I use Squarespace for multiple websites. It made sense to me to streamline everything. However. I had to email yesterday to say there is a glitch on the colours of the wording (which renders my biosite unreadable). The response was essentially ‘thank you for the feedback but don’t expect anything to be fixed right away’. Not really the customer service I expected, but also, if we’re paying for something to work - it seems reasonable to expect it to work, no? Really attractive biosite - I WANT to use it. Sadly, unreadable. I emailed when I originally signed up to make a suggestion which technically actually isn’t a lot of work, or had to achieve: having the ability to upload multiple brand packs and keep them separate. As previously noted, I clearly am a fan of Squarespace (who actively encourage you with incentives to have multiple sites — and I gladly do!). Seems logical to enable customers to do this with ease, as different websites (thus potentially different bio sites) have different colours, logos and fonts. Again, I was kind of fobbed off with a generic response. Kind of like one you’d get from ChatGPT. I wonder if their customer service is real? Hope so!.Version: 8.23.0

Mire difficult to navigate.Have it used other apps of this kind I find this more difficult to navigate. Maybe I need to just get used to it more but IMO unpaid version is not worth worrying about and subscription is more than I’m willing to pay..Version: 7.16.0

Beautiful templates (scratch that)Love this app and design of templates. I get super excited seeing my photos in a new way when creating pages. It really makes them standout. —— After a while of not being on this app, I come back to find it overtaken by squarespace and a complete overwhelming mess. I appreciate apps need to make money - it’s a business but I also think big companies like squarespace assume that more features = better app=more opportunities to make money. I think this is wrong. So wrong. I am really tired of photo apps that were originally beautiful and tasteful in design adding so many features that you can no longer figure out who this app is for and the purpose, nor find the original beauty and simplicity. One other distinguishing factor of bad app evolution is when items that were originally free (ie classic template?!?) - that you have used to create content are now a part of the subscription model. There are still free items here - they’ve created new substandard stuff for free use. I also paid for templates in the past and have no idea if I can get those back. For the love of all good design, before people sell their apps, can they leave an old renamed version out there for those of us that don’t want to cover our designs in tacky stickers. We are the users that made your app popular enough to sell..Version: 8.5

A decent app, but a bit of a cash grab if you already pay for SquarespaceI’m a bit shocked that there is an additional fee on top of a Squarespace subscription for basics like analytics on a bio site.. (like what buttons people clicked) I get it for the purposes of people signing up through this app there should be a cost, but for Squarespace paid users another additional fee seems a bit steep. It’s a shame because the app and bio sites are good, and the post templates are nice too. But give your paying subscribers a bit of love (even if it’s not all of the features, but a little more to match the subscriptions we have on the main Squarespace would be nice).Version: 8.24.0

Too bad there isn’t more free features, lots of in app purchases and subscription requirementsTitle says it all.Version: 8.7.0


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