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Bluebikes App Complaints & User Negative Comments 2024
Bluebikes app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bluebikes? Can you share your negative thoughts about bluebikes?
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Bluebikes for Negative User Reviews
✓ Avoid!I should have read all the reviews before daring to rent a "city bike". I can't understand how this company gets away with charging customers for errors that arise from their own logistical challenges. Can't the city of Boston demand of their contractors, something better for their citizens? I am having the exact same experience that other users here. Rented 2 bikes, had to ride more than 5 extra miles than my original plan as the 5 different docking stations that we found were either full or not "online", returned both bikes at the same time in the same docking station, received a notification in the app that the ride was done, but then the next day I noticed that a timer was still ongoing in the app. Come to check, the trip is still open for one of the bikes. Customer service tells me that I never returned the bike and that I will be liable for the $1,200 penalty. No solution offered other than "return the bike to the docking station", I went back the next day and no bike with the mentioned number is to be found. This is very frustrating. Please don't ever use this system, but if you absolutely have to, document everything, record videos and take photos. Sadly, Do not trust this company. And cover all your bases..Version: 12.31.3
✓ Worst App EverNot friendly for foreigners it won't accept a canadian credit card.Version: 12.28.0
✓ Didn’t work and wouldn’t refundBought four 30 minutes rides while at a docking station in Boston. The bikes wouldn’t unlock because the app said there were “0 bikes available” (this was not true, the app just didn’t realize there were bikes docked). Contacted customer service asking for a refund since we never used the rides anyway and they just ignored me..Version: 12.15.0
✓ HORRIBLE SERVICEDO NOT USE THESE BIKES, they are terrible - seats slide around, breaks don’t work well and the docking system is defective. They will charge you up to $1200 if your bike gets stolen or if their dock does not work. Just Google it and you will see how many people get their bikes stolen and have to pay up to $1200. When you sign their contract, you also agree to never sue them even if you are injured because of their defective bikes. They abuse customers and try to extort money from you..Version: 12.31.3
✓ Absurdly bad serviceThis is consistently one of the most frustrating services I have ever used. The theory is great but in reality the bikes, docks and app have so many glitches that you almost always have to spend a bunch of extra time. Go to pick up a bike that’s listed and it isn’t there or is broken. Go to dock in an empty spot and it’s actually taken or the dock won’t accept the bike. Dock correctly but the app doesn’t recognize it so they charge you a bunch of extra money. Oh and if you contact customer service they might get back to you in two weeks with an unhelpful response. No real-time support. Little maintenance of anything. More efficient to walk and then just beat your head against a wall for the same effect..Version: 12.8.1
✓ False docking station dataI had been using a 3rd party bikeshare app but kept showing up to stations that claimed to have docks available - only to find none. Called Bluebikes about this to tell them and they recommended the official app. Same bad data with faulty station info so I had to walk over a mile from the nearest station to my destination. Service has gone rapidly downhill since it’s switched from Hubway (New Balance sponsored) to Blue Bikes (Blue Cross Blue Shield). When I called them, I was directed to a call center in North Carolina. Will not be renewing my membership and look forward to switching completely to using Lime Bike and my own personal bike more often... too bad, I’d used this service for over 6yrs.Version: 12.1.1
✓ Great concept needs a lot of workI had the monthly membership for about two months I actually got a lot of use out of these but it’s not the most convenient and could be a lot better. Time windows are too small return method is problematic and everything’s glitchy. The reason I’m deleting it and buying a bike is because Of the glitches today when I got to the bikes the app wouldn’t load at all even after deleting and re downloading it. Couldn’t even go on my bike ride had to walk home so I deleted the app and am buying a bike. Again great concept but until it is made more convenient and less glitchy it’s not worth it just buy a bike.Version: 12.20.0
✓ Upgrade ruined the appMy account is active, I have a corporate membership but my account does not show I have a subscription and keeps prompting me to pay for an annual membership, the customer reps have been slow to respond which I can assume is due to the overwhelming complaints they have received. This is harder to use, not user friendly, and highly inefficient. At this point PLEASE get a bike instead, less frustrating then trying to manage blue bike subscription..Version: 15.36.3
✓ Some Problems, but great customer serviceAs a bluebike traveler I normally don’t see problems with the system or any problems within the app. Today I rode through a thunderstorm and when I got to a spot to dock my bike, it wouldn’t lock in. I rode through the rain to another stop just to find out that the dock over there wasn’t working either. My next step was to take the bike with me on the train to another dock yet the dock over there wasn’t working. I called and talked to a friendly guy named Tony who quickly resolved the problem. In the end I did not get charged an extra fine and was thrilled to have this docking problem over with..Version: 12.31.3
✓ Great but frequent connectivity issuesGreat service, I use it all the time, however very frequently the code I am given in the app will not unlock any of the bikes on the rack. Also the app says there are no bikes when I'm standing next to one or two on the rack..Version: 12.14.0
✓ It would be a fine app if I could actually do anything with itI’ve been in Boston for a couple weeks now, and I also enjoy biking. Paying $20 a month for a bike seemed like a pretty solid deal. I couldn’t bring my own because it would’ve been very troublesome getting it here. But the problem is that the app simply won’t let me purchase a pass. I’ve already put in a payment method but every time I try buying a pass it just says that the transaction failed. I’ve tried multiple cards but none of them go through. It also won’t let me buy a bike at the station without my physical card, meaning I have to pay $2.95 every time I want to ride a bike. When I try enough times, it just tells me to call customer service, which was no help. The lady just told me that the bike station was down and to try at another one. That wasn’t even true. I literally got a bike out from that station later with a physical card. I’d like to not have to pay almost $3 every time I want to go riding. If this gets fixed then I’m sure the app itself is fine. But until then, this app literally is useless..Version: 12.26.0
✓ Lyft ruined this appDelay updating/migrating to the new app as long as you can! This app used to tell you trip distance and estimated calorie burn. This data synced with Apple Health and fitness apps (e.g., Whoop). It also showed you your total number of trips and total distance biked. I am really disappointed that Lyft is removing these features from the Bluebikes app. It seems like Lyft is killing them off permanently/indefinitely, just like it did with the Citibikes app in New York City a couple of years ago..Version: 15.32.3
✓ There is no log out option?????I tried to switch account in the app and I spent ten minutes couldn’t find it. Bluebikes UX designer, what are you thinking????? Ok I want to amend to my comment. After half an hour and talk to the representative on the phone, I finally found it the log out button. It is hidden so well that normally you won’t be able to see it. I’m hoping someone can do a better UX design in the next release. This is so frustrating to use..Version: 12.12.0
✓ Terrible customer serviceI picked up a broken bike and called Bluebikes to help me with my issue. They told me to store the bike in my house and they will come pick it up. I have called them repeatedly and they have not sent anyone to pick up the bike for THREE DAYS. They are using my house as a storage facility for their broken equipment, and if I choose not to keep the bike in my house, they will charge me $1200. This is no way to abuse customers when this is not my fault at all. For example, if I were traveling and leaving town soon, I would have no choice but pay them $1200 since I would not be able to store the bike. Furthermore, when I called, I asked them to end my ride on the app so I could get other bikes to go places, and they refused to help. Overall, such a terrible experience, really too bad they’re the only bike sharing platform in Boston..Version: 12.26.0
✓ No payment methods workedThe single time I got the blue bikes to work I loved the speed and convenience of using them, but there is something seriously wrong with their payment system. I tried two different cards and also Apple Pay and it was NEVER ABLE to process my payment. I most definitely had more than the $3 needed in my account. Spent so much time trying to reinsert my card info and get the bikes working that it completely messed up my plans two out of three times I tried to use them in a single summer..Version: 12.26.0
✓ Never doing this againI rode a blue bike from the station near my house to the station outside Harvard Kennedy School. There were two docks available both were broken. Rode to two more stations in Harvard square, one said two docks were available...there were none. I called customer service and was told there was nothing they could do and they couldn't call someone to pick up the bike because they communicate with those people via email. I also saw two other people biking around looking to dock their bikes. Two hours later in 90 degree heat and I'm NEVER doing this again. Horrible customer service and they need more docking stations or less bikes at each station..Version: 11.3.0
✓ When it works...When it works it's great, but that's maybe a third of the time. The rest of the time there are no bikes, no free docks, ALL parked bikes are totally broken or won't release. Most importantly, they make it way too difficult to turn off auto-renew. You can sign up for an auto-renew membership in-app but you can't turn it off in-app? Predatory tactics and not worth it. Edit: Bringing down to one star. A bike broke on my way home and the app glitched, refusing to let me replace the bike after I docked it. Had to walk home, tried to get a refund on my membership and they refused..Version: 12.31.3
✓ Great idea, unreliable in useI love being able to use a bike to get around, and this service... well, it needs work. 3 experiences with this service In the week I visited Boston left me frustrated. - Road a bike to an area and could not park the bike. All the bike docking stations in the area were full. -road to an area and could not ride back, all bikes in the area disappeared at rush hour. -returned a bike and then got locked out of the system, when the returned bike did not register, even though it locked into the dock..Version: 12.5.1
✓ Attention: If you got bike with problems, you are wasting money!I rent a bike today, and after riding a few minutes I noticed that the seat is start to loose, I tried to tight it but the screw is stuck. So I returned it to the nearest station and want to replace. I only ride one mile within 10 minutes. However, the station does not allow me to replace. They just charge me money. I contacted customer service, they told me al long as I rerun the bike no matter what reason it’s done! The rental bikes in DC allow user to replace bikes within a period in case the bike has problem. Never though Bluebikes have such imparity clauses. So If you are unlucky to get a bike with problems, you take the risk to lose your money..Version: 12.9.1
✓ Great concept — when bikes are availableI love the idea of Blue Bikes. It’s a great way to get around Boston, which is what I used it for when I was in town for a conference. Two flaws you need to fix to get 5 stars from me: 1. Please accurately indicate how many bikes are docked at a station. It’s frustrating when I see three bikes but the app indicates none! 2. Please do a better job of restocking bikes. The station nearest my hotel was empty every morning and I had to keep walking until I found a station that had bikes and that the app agreed had bikes. Even the Boston Convention Center station was empty on Sunday afternoon when I tried to leave, leading to another walking adventure until I found a station that both had bikes and that the app said had bikes..Version: 12.31.3
✓ Get some e-bikesE-bikes are here to stay. By not providing them in a major city system like this you're not stopping them, you're just making them not accessible to poor people. What's more, visitors and lower income people are was less likely to use blue bikes because e-bikes are not an option. I use them about half of what I did when I was in NYC because of this. Instead, I just take Lyft and Uber. But I'd take the bikes more, if e-bikes were an option..Version: 12.31.3
✓ UpgradeUpgrade is painful. It verified my account and credit card, but says I have no rides, no rewards .. where are my 250 points I earned?? So I log out, wait, then try to log in again - and I have to start from beginning all over again?? I’m looking at someone’s review titled “System works well” .. yeah, it used to work well, until they force you to upgrade..Version: 15.36.3
✓ Frequent connectivity issuesBlue bikes is great, but frequently many of their locations are “offline” when using the app. I’ve seen people use a bike key when this happens (I think they used to mail those out). There are a lot of stations so you can usually find another one that’s working, but if you were planning to bike somewhere in the city then that extra find time can be the same amount as if you’d just walked to your destination in the first place..Version: 12.15.0
✓ No available docks at destinationBe warned: you might see open docks on the app map when you first take a bike out, but they fill up quickly! The app map shows many open docks when leaving work in Back Bay, then when I arrive home in a Southie, there are ZERO along my way(3 stations, totally full!). I live closest to the library station and often have to dock my bike at FARRAGUT. I wish there was a way to have an option to reserve a dock at your destination upon removing a bike - and the app map would show users which docks are reserved. I’ve had a membership for years but the popularity of these is really demanding a change in the system, no? Customer service disagrees when I contacted them, so I’ll be buying my own bike when my membership expires..Version: 12.15.0
🙂 Bluebikes Positive Reviews
Bluebikes works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bluebikes.
⛔ Bluebikes Problems
