PictureThis - Plant Identifier App Negative ReviewsGlority Global Group Ltd.

PictureThis - Plant Identifier Negative Reviews

4.76933 star

Total 114 Negative Reviews

PictureThis - Plant Identifier App User Negative Comments

PictureThis - Plant Identifier app received 114 negative comments and reviews by users. Can you share your negative thoughts about picturethis - plant identifier?

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Great app when walking my dog!I come home most evenings after walking my dog with at least one new amazing flowering plant I’ve spotted and your app has identified for me. Most plants are recognised straight away. I’ve got a colourful garden for most the year but now I’m collecting plants for winter colour next year - I’m really enjoying myself!! Now I need a to-do list built into this app with reminders so I don’t forget when to order plants. Score now reduced to 3 stars because: Sometimes plant identification is incorrect - I want to be able to notify The app if this happens but can’t find how to do that. Also I’ve subscribed for 1 year on my iPhone but I can’t share it on my iPad without a duplicate subscription which I’m not happy about..Version: 1.32.2

Have had varied resultsWe had a blossom tree in next doors garden which, the owner cut down earlier this year. There are, what I believe to be what’s known as horses tails coming off of the old roots and growing up in our garden. Trouble being, taking pictures of the short growth with a few leaves,, one said sweet cherry, another American pokeweed, poison ivy, ash and to top it all,,, Japanese knotweed. Totally alarmed, I immediately took another picture of this from a different angle and was told it’s sweetgum. So, I’m not too sure just how accurate this app is in my short experience with it..Version: 2.1.7

Has never workedAlways says poor connection. I am on a clear 4g network and a strong wifi connection to high speed internet. Waste of money!.Version: 2.8.1

They priced me outFirst I want to say I think the app is great. Is it perfect? No, of course not, how many apps are? But I really like the app and found it very helpful. When I originally got the app, you had the option of essentially buying credits. Pay $X and you get so many identifications. This worked for me because I’m not someone who would usually use it enough to make a yearly subscription worth it. If I found I was using it enough, I’d have happily bought a subscription. Since it’s gone to a yearly subscription model I’m going to be, regretfully, deleting the app. As I said, I think it’s great but the sub system doesn’t work for me and since they no longer offer the system where you bought credits, it’s been rendered useless to me..Version: 1.29

WARNING Don’t install this app!!!!This app is a con - unless you want to be charged an annual rate without “choosing” to. I cancelled this on day 5 of trial only to be charged a week later and told a non existent email was sent to confirm (incidentally not mentioned in the how to cancel instructions!!!) a shame as from my 5 day trial it works well as a good app to use but good luck trying to cancel it!!! I didn’t choose an annual subscription (and why not the monthly one automatically charged?) I cannot get a refund as apple are in charge of refund not Picture This - how convenient. 😡 Apple have refused refund presumably as no evidence (no explanation) but I’m taking this further as I won’t be stolen from. I did not ask for an annual subscription!!!!!!.Version: 1.32.3

Requires subscriptionNot free.Version: 2.9.1

VolJ’ai annuler l’abonnement gratuit des le téléchargement et on me charge 40$ pour l’application premium pour un an. C’est du vol.Version: 2.9.1

Potential, needs moderatorsAs a plant enthusiast, this app has helped me identify a number of mystery plants own or have seen. It’s fun to scroll through and help others identify their unknown plants too. However, I’ve come across a number of identifications that are suggested incorrectly (wildly incorrect!) and even some “accepted” identifications that are incorrect (you can add your identified plant to the gallery - however there’s nothing stopping you from adding your misidentified plant to the compilation of existing images). there are also a number duplicate identification options, since you can add your own if you don’t find your plant but know what it is (misspelling or an added space won’t bring up the existing entry, so some people add their own). I think this app has tons of potential and appears to be one of the more accurate and user friendly apps for this niche. I’d love to see community moderators (think stack exchange) and some work preventing dups and inaccurate information..Version: 1.15

FRAUDULENT In App Subscription CancellationBEWARE !!! I have previously requested to end my trial account from within the PictureThis application on the 16th of January and have been charged a membership fee. I submitted a support request to have the account charge reversed as I clearly did not authorise the payment, I requested my subscription to be canceled, and my account and data deleted and to contact me when completed. Here is the unacceptable response I received... ——— * START EMAIL RESPONSE * ——— If you were charged for PictureThis by Apple after purchasing a subscription on an iPhone or iPad and would like a refund, you could contact Apple directly. Please note we don't sell PictureThis directly and therefore are unable to do refunds. Ours is like a manufacturer - distributor kind of relationship. It's the same as you buying something from your local grocery store but asking for a refund from the manufacturer of the product. Therefore, only Apple can process refunds for purchases made on iPhone or iPad. ——— * END * ——— I am furious this has occurred..Version: 2.8.1

How to be fooledNice but not free....$25.Version: 1.33.3

MisleadingThey make you pay for this app by tricking you and making it very hard / almost impossible to unsubscribe from it, and if you do not - they will make you pay. Disappointed!.Version: 1.25

DisappointedRarely arrives at an accurate diagnosis. When you find the correct species name, it allows you to assign, but does not remove incorrect plant information from the listing. Overall low value for money when it’s not a comprehensive plant/species catalogue.Version: 2.1.3

Do not sign up!Don’t sign up for the free week unless you intend on paying the whole year fee! Even if you cancel during the free period, they will still charge you. I signed up and cancelled on the very same day and I got charged the full year 6 days later. No notification or anything, so if you have cancelled, check that your money has not been taken. So disappointed as I liked the idea (even though it was not exactly what I was after, hence the cancellation) but I will never go near this app again..Version: 2.0.5

Not even close on identificationDownloaded this app and tried it on 5 bushes I planted and know they’re name. This app was nowhere even close to being correct. At most, it will give you a general group of plants, but if you’re trying to match something at a nursery, it won’t help you. You need more than 1 picture to identify a plant. Besides the flower, you need to look at leaves, and the stem. My false cypress mop was identified as a juniper. There is a delineation further up in a broader sense is the taxonomy but won’t help you at all at a nursery. This app just isn’t specific enough. My firepower nandina came closest as heavenly bamboo but there is a significant difference in the types of heavenly bamboo. I chose the firepower nandina for its dwarf nature, less spreading, no flowers and colorful winter color. So a 3’ species vs. heavenly bamboo that can get over 10’ and spread terribly. If you want to know, your better off taking pictures or better yet a branch to a nearby nursery or use your local government extensions to help you for free and save the $30/yr fee. Canceled my free trial in less than 10 minutes..Version: 1.34.4

Good interface but accuracy not great and too hard to cancel before being chargedThis app seemed great to start with but based on my experience so far it is running at about 30% accuracy. Some ID’s are just obviously completely wrong. For others I’ve taken 4 pics of the same plant and been given 3 different results, for others I’ve googled to confirm the id based on the initial result and have worked out that the correct answer is a similar but different plant (e.g. a yellow flower was identified as a yellow trout lily - the leaves were wrong, and that plant was not consistent with my location - but that was enough info to lead me to the correct id of yellow avalanche/glacier lily in the same family). There seems to be no way to either report the incorrect identification or amend the record to the correct plant, which is annoying, and also makes me worried that the app is accumulating a library of misidentified images. Finally, I tried to cancel the subscription several days before the end of the free trial (because I was underwhelmed by the results), but was charged anyway..Version: 2.0

UselesI have had this app for couple of months and find that you can’t believe anything it says. I took picture of the same plant 3 times and every time it came back with different answer. It usually guesses the common plants correctly but especially Australian plants it gets wrong most times. It’s good for a laugh but feel sorry for people that don’t know much about plants and believe what this app tells them. They might be ripping out perfectly good plants after the app tells them it’s a bad weed..Version: 1.34.2

ScamYou subscribe to the 1 week free trial and it automatically subscribes you to the 1 year subscription after the 7 day trial. If your 7 day trial hasn’t expired go into your emails and look at your app purchase email. There will be a link to cancel it. Do it before the end of the 7 day trial otherwise you’ll be charged. Thought it was funny it asked for my finger ID to download the “free” version. Total crap. Saw the other review where the person got charged. Glad I got to cancel before getting charged..Version: 1.15

Semi accurate and beware of “free trial”I used this app for some succulents and cacti and it was mostly good. It could not differentiate between different echeveria types, which was disappointing. It also has blurry pictures for some of its plants which makes it hard to tell if I’ve got the right ID. It did well with a cactus and another succulent, though. Many people have been upset about the free trial thing. It is very misleading unless you read prior reviews. When you first open the app it will ask if you want to sign up for premium or use it for free. One would think that using it for free just means using it for free, but that actually starts a free trial which apparently is a pain to get out of. If you really want to use the free version you have to click the X in the top right of the screen. You will not have to enter any information and you will have 6 free IDs. I used those up and don’t need more, so I will be deleting the app. I’ll figure out my echeverias on my own..Version: 2.7

RefundHello!! Why if it’s a week free trial I have to pay 4.99.Version: 2.9

Not very accurateSo I tried this app, and some things weren’t correct. I took a picture of some lichen and needed some help identifying what type of lichen it was. I found this app and I thought “huh I’ll give it a spin”, and used the picture of the lichen. It said that the lichen, though completely covering the stick, was a Black Cherry Tree. I thought, “well, this isn’t right.” So then I was skeptical so I tried a picture of some Star Moss I had found to see if it could be trusted,(I’m a huge moss lover!). So I entered in the picture of the Star Moss and it said Moss Campion. So not 100% reliable, but it did say that the Star Moss was moss, but it wasn’t the right type. I entered in another picture of a mushroom I had found. It said it was a type of tree that stood about 98 feet tall, A MUSHROOM! So I wouldn’t try it. I also saw that the ad was showing the wrong plants for poison oak and ivy and the other plant, but I know poisonous and dangerous things when I see it, and those weren’t dangerous on the ad they were showing. I live in the middle of the country out in Ohio, and I go into our woods a lot. So I know most plant species, like say an oak tree for example, a sycamore, different types of moss like badge moss and star moss and fern moss, etc. I am pretty skilled at it except for the lichens, and fungi, and epiphytes. So I do NOT recommend this app. Consult an expert for how to tell what type of plant it is, not this lying piece of garbage..Version: 1.32.3

Not FreeFree for a week, and then be aware that you will be subscribed for a fee/year. This is mentioned but with VERY small writing on white/light background on first screen. Very easy to accidentally opt-in. Cancellation requires you to have to go back into your apple account and “un-subscribe.” It’s got some nice features and clearly a lot of work went into this, but the deceptive tactics and difficulty opting out are a BIG turn off. Better options would have been to offer a free version with ads and 5 plant/month limit and a premium version with no ads and unlimited plant ID. Purchase for a premium app like this should also be a 1 time fee, not a yearly subscription. Would have liked to give this one a better rating, but with the lack of pricing options and poorly written warning that you WILL be automatically charged, I can’t in good conscious not figure that into my overall rating. If Picture This restructures their pricing options I would be happy to review again with a much better rating and retract this one..Version: 2.5.3

Trial auto subscribes you for a yearWatch out as this app will auto subscribe after a few days for a 1 year subscription. Such a scam to not choose a 1 month by default. Shame, shame and one more shame. Try PlantNet or some other one that actually gives you what you think..Version: 1.34.2

Misleading and sneakyReally like this app but hate how sneaky it can be to try and sign you up to the incredibly over priced premium membership. Often a screen just pops up that gives misleading information as if it’s part of the normal use, meanwhile it’s actually a page signing you up to premium and there is no obvious ‘x’ or close button. I have on many occasions nearly signed up to the membership, it’s incredibly frustrating. If this doesn’t get fixed I’ll delete the app because I don’t do sneaky..Version: 2.1.5

Only somewhat reliableIve run tests to see how accurately it identifies species, and its fairly unreliable. It does great with common plants with unique features, but it mis-identifies pretty easily. and the app identified the same plant as 4 different species depending on which angle i took the pic from (plus all 4 of the identified species were wrong). also tends to exaggerate and dramarizs the “problems” with plant,ie if it sees a brown leaf it claims the plant has bacterial infections etc, so, in my opinion, its not a reliable tool for plant keepers looking to learn and care for plant species well. fun toy for a short period but id say not worth it..Version: 2.8.1

“Free” trial trapI (like others, now that I’ve read the reviews) were automatically set up to be charged the full year’s subscription (AUD$30😱) after downloading the app as what looked like a free 7 day trial. This is a trap for young players😡! How does Apple even allow this?🤷🏻‍♂️ Surely you should be asked at the end of the 7 day period if you’d like to pay for the subscription. There’s even 6 subscription options from $2.99 all the way up, but I wasn’t even asked which one I’d like - of course it put me on the most expensive one. I had to look up online how to find the place to unsubscribe (under my Apple ID in Settings), which I did immediately! This was NOT a good user experience 😞.Version: 1.17

Different speciesTried this app, tested on my passionfruit plants twice and it gave me two completely different species of plant. It’s a great idea but the plant ID was not accurate..Version: 1.17

Subscription cancellationI have tried following your instructions to cancel, no luck. I’ve tried emailing you to cancel subscription, it bounced back. There was no wording on App store description that there was a fee associated with your app. I do not want to subscribe and am requesting for you to cancel any subscription you may believe I have requested. Regards.Version: 2.6.8

Not accurateTook 3 pictures knowing exactly what the plants were already to check accuracy. 2 out of 3 where identified wrong. Not good..Version: 1.33.3

50/50 on Flowers I scannedLoved the concept of the app. Scanned about 15 different flowers and named about 50% of them correctly. Love the potential and will check in again after a year or so..Version: 1.24.1

Why so expensive when INACCURATESo i got a lil bonsai tree and idk how to take care of it, but i don’t want it to die. so i googled how to take care of bonsai and it was like, it’s specific on the type of bonsai. so i’m like ??? and download this app to identify what kind of lil bonsai tree i have and after agreeing to pay like $40 it tells me it’s a “certain fig” !?!??!??!!!!!!???? i am 100% sure it’s a bonsai and 100% sure this is a SCAM.Version: 2.9.1

Be carefulWhile this is a great app with thought through design, it is very clear the developers try to nudge or trick you into signing up for a default £20/year auto renew subscription through a quick AppleID when opening it and don’t make it clear that the 7-day free trial is optional (and in fact the app itself is free if you find the skip button). Preying on people’s reflexes and making an auto subscription the default is really a bit of a con. Judging from how well designed and thought through the app interface and experience is, and from all the comments in reviews calling out the same problem, it is very clear that this is deliberate. The developers should change this if they have any good intentions towards their users and feel their app is strong enough to subscribe to without having to trick people. The fact that this is a hidden deceit, makes me wonder what else could be found in the permissions and T&Cs that are less obvious..Version: 1.33.5

Plant snapPlease unsubscribe me from this app. I joined believing it to be free but it has enabled 7 free days and then says it will charge monthly. I don’t seem to be able to cancel from iTunes as you suggest and I have now taken the app off of my phone. Thanks.Version: 1.28

Impossible to cancel during free trial!This app would probably be very useful to have, but once I realized it was a yearly subscription I decided to cancel before the 7 day free trial ended. But Surprise! You can not do it! I emailed PictureThis asking how I cancel my subscription before the free trial ends. Their response was that they have no control over the billing, because that is done through Apple or Google. I contacted Apple and spent 45 minutes with someone on chat as they tried to figure out how to cancel the subscription. He could not and had to transfer me to someone that could talk to me on the phone. I have been on hold with that call for the past 30 minutes and decided to write this review as I wait. Even if the Apple employee gets back on the phone and is able to cancel my subscription before I am charged, I’ve spent more than 2 hours trying to get it accomplished! This app could be wonderful, but using such a shady approach to make money on the app is deceitful. The app might be great, but the business is sleazy!.Version: 2.1.2

Be Honest Up FrontI downloaded this app and LOVED it. After a few uses it began prompting me to purchase a usage plan, but after a few seconds you could close the purchase page and use the app. Now you are held hostage by a screen where you buy in or you don’t use it. I understand that programmers want to make money from their apps, and I frequently make the necessary purchases for full access because I believe in entrepreneurs. But why not tell the user in advance they have X number of uses and then a purchase is required? Suddenly blocking use is just poor business practice, like websites that make you go through their offers when you try to leave the site. Knowing in advance that a purchase will be required is such a small thing, but in business, nuances are definitely paramount. If handled differently I most likely would have bought the app - I just don’t want to be roped into a trial that I may have to cancel within days of joining..Version: 2.1.2

Deceptive sales tacticsSo disappointed with the way in which you get caught paying the full subscription! They send a beautiful email with great superlatives in the first paragraph thanking you for giving them a try but then they have at least 6 paragraphs of waffle about their app before they get to the all important information of how to cancel! It is implied in the first paragraph that they have received your notification and I believe it is reasonable to believe that that is acceptable notification! Deceptive and sneaky! I too would have not even given 1 star!.Version: 2.8.1

RubbishI have no idea how this app scores 5 star reviews. It cannot identify my plants. Out of 8 I wanted to add only 3 are correct and these are basic plants you can get anywhere. When you take a picture it narrows identification to 1 plant, it does not offer alternatives to select. If you know the Latin name of your plant, there’s no way to add it! They advertise it as 10,000+ species but you can’t search the database. If you want to correct the results by adding the Latin name, forget it! If it’s not in the database you can’t select it. Once you add a plant to your garden, you can select watering and fertilisation frequency but if you do that by mistake you can’t set it back to none. Free trial lasts for 7 days. I got no idea what kind of care advice I’m going to get apart from ‘water your plants’. Unsubscribed, uninstalled. I’ll just keep on watering my plants as I used to..Version: 2.6.9

Took my money before I knew what happenedThe sign up flow is confusing and I tried to turn off free trial, not wanting to activate premium at all. Instead I was charged for premium. I want my money back..Version: 1.33.3

Rip offThey keep taking money out of my account.Version: 2.9

#1 among all education apps? You’ve got to be kidding!A plant identification app has one primary purpose: to accurately identify plants. This one doesn’t. I live with a plant professional with over 35 years of experience. I purchased the app two days ago and since then have taken 48 photos of plants in our yard. Of these, Plant Identifier has accurately identified 20 of them. I took photos a second and third time at different angles and distances. In several cases, the app would come up with a different identification of the plant in the photo each time the photo was taken, but with another wrong identification. In some, the IDs were not even close to the correct name of the plant. Not only that, but few of the plants I’ve photographed have been identified by variety—the most important way to compare plants within a particular genus or species. But with Plant Identifier, every snake plant is identified as just that, “snake plant,” no matter how different the many different varieties look from each other. For those of you who thought you were purchasing a great plant identifier app, think again. Many of the plants you have identified using Plant Identifier have been misidentified, if my average so far of less than 50% accuracy has any merit at all. Unless you are fortunate enough to have a professional who knows the plants you are adding to your collection, as I have, I am sorry to have to tell you that you have purchased a bum steer..Version: 1.34.2

Not accurateUnable to identify any of the plants photographed so far. Possibly as they are not able to have a plain background, but it is frustrating..Version: 1.26

What are you really good at?What are you really good at? Identifying plants? Sure but so are other free apps. Troubleshooting plant problems - sure but what about google? User experience - great but is it worth $40 a year? I don’t think so..Version: 2.6.10

DisappointedAfter reading many reviews on this app, I was disappointed with the overall performance. There doesn’t seem to be consistency with the basic information presented ie- plant height can be displayed clearly and easy to locate sometimes, where other times you have to read paragraphs of information to find this information. There are also tabs for ‘more’ which leads to a subscription that I’m not interested in, rather than displaying the additional information. Unfortunately I’ll be deleting this app and trying a different one..Version: 1.30

FeeBe more up front that it costs $39.99.Version: 2.9.1

Good but annoyedThis is quite a good app. It is fairly accurate but not 100% of the time. The annoyance came when I thought I would only be able to use the app for 7 days as it is advertised as a free 7 day trial. When I deleted the app it prompted me to manage my subscription which I did, unfortunately I didn’t realise that I had already been charged £20 for the year. Then, reading reviews, it seems that I can use this free for as long as I want but this is not made clear. This app needs to be clearer that you can use it for free with certain restrictions and much clearer that if you do click start the 7 day trial, you need to cancel the subscription before the end of the 7 days. As I have subscribed I have reinstalled the app but I most definitely will not be subscribing again..Version: 1.32.3

Rip offThe subscription plan recently changed, and that is quite understandable. I signed up for a free one week free trial and ended up cancelljng my subscription after 3 days as I didn’t want to continue and pay for it. A week later I get charged the subscription. I am in the throes of email exchanges with Picture This’s robots of different names, but they don’t seem to be able to read their own earlier communications which confirm my cancellation. If it weren’t for this I’d say it’s a good app..Version: 2.6.8

Unclear subscription statusI downloaded the app thinking it was free and then I discovered there was a 7 day free trial period after which it sounds like a subscription kicks in. It is not entirely clear whether this is automatic or not. I am not interested in taking a subscription by default, so have spent too much time going round systemic loops trying to cancel a subscription that I may or may not have inadvertently signed up for or be getting by default as there seems no simple mechanism for cancelling the trial. The subscription does not show up anywhere so following one of the threads I contacted the company directly by email stating clearly I was two days into a seven day trial, I have deleted the app and informing them I do not wish to have a subscription. The reply was a sales pitch, trying to persuade me to sign up and the statement that they cannot cancel it their end. This is really unhelpful..Version: 1.32.3

Not one correct identificationTo test this app, I photographed four Australian natives from our garden. None were identified correctly. While it did a good job with general classification based on plant shape, everything beyond that was very wrong. For one plant, it suggested plants with completely different flowers where the flower size, grouping (photo had clumped flowers, suggestions all had single flowers) and colour (white submitted, coloured suggested) were all wrong. It is impossible to adjust the focus within the app, so I used my photo app to ensure that each specific plant I was identifying was in focus. I also made efforts to ensure plant shape, leaves and flowers were all in frame (plus one where the image focused primarily on the flowers). So with clear, in focus, photographs the app was unable to correctly identify any of the plants submitted (all were falsely identified as European species). Perhaps it will work with Asian, European or North American plants but it is no good with Australian natives..Version: 1.14

Too badThought this was a cool app at first but its all glitchy now. Wont load the content.Version: 2.8.1

Pas fiableL’application a reconnu la moitié de mes plantes intérieures seulement. Et on ne peut pas changer le nom de la plante manuellement pour obtenir les bonnes informations d’entretien. Pas très fiable ni utile donc. Un 40$ à la poubelle....Version: 2.8.1

Be forewarned!!!The app is listed as ‘Get’ (no cost), with ‘in app purchases’, but as you sign in, the wording is unclear and the sign in automatically signs you up for a $29/year premium subscription, before you even download the app. When I emailed the company support they took no responsibility for the misleading sign in process and made me go through a whole refund process with Apple. Thankfully, I finally spoke to a human at Apple who acknowledged the issue...and hopefully a refund will be on it’s way..Version: 1.34.2

Charged me after cancellationApp in itself works well but after I cancelled my subscription in the app, it still charged me. It even said I cancelled but I then look in my Apple account subscriptions and low and behold, it was still there..Version: 2.1.5

Warning it will auto renew even if canceledI used the app twice. Canceled it through the app before the trial period ended. They still charged me for the annual subscription. I had to ask Apple to look into it to get my money back. Don’t waste your time and money. Buyer beware..Version: 1.34.2

Not worth subscriptionI was also excited about this app when I found it. I’m just a homeowner that has been looking for native Californian drought tolerant plants/succulents. I don’t know much about them, so the app seemed like an awesome opportunity to go out and find some in the wild. Although i only tried to identify a handful of plants in the beginning, I didn’t have much success, but it was still fun to use. When I downloaded it in November, I don’t remember having to pay a monthly subscription. Upon opening the app today, because I was given a cactus and the name of it was not written well on the pot, I noticed that I only have so many identifications left before I have to pay a subscription. Since it was only able to identify 1 plant correctly, I do not think I can justify paying for this every month. I still have 8 or so left, but I think it’s time to delete the app and find something else. I wouldn’t mind paying a 1 time fee, but a subscription... even if it did identify correctly at a higher percentage, I don’t think I would be paying monthly for it..Version: 1.10.1

Fausse infoIl ecrivais essais 7 jour gratuit dès le premier jour on ma charger plus de 6$.Version: 2.9

Don’t do itLatest update: after reading countless other reviews, this has happened to SO MANY people who have downloaded this app. Whoever writes the “developer response” doesn’t seem to care. I have already emailed support with no response. This company is a scam. I have tried every way possible to end my subscription but any way I access my subscriptions, it does not allow me to cancel or end this membership. At this point I am forced to work with my bank about removing the charge. I just wish more would be done so that this can stop happening to other people in the future. I guess that’s how this company makes their money.... *** I have been attempting to end my membership for a week now after accidentally signing up for a premium membership. Seemed like I just picked up my phone and suddenly it was signing up for a subscription I didn’t want. I believe this app made it too easy for that to happen. I immediately attempted to end my membership and after checking my email - it forces me to manage the membership through iTunes. In order to do this properly, I’ve had to remove iTunes and re download it on my computer just to even get to the page they are trying to open from the link in the email. Overall, what I am trying to say is this app is NOT user friendly and I strongly believe they designed it in a way to take money from their customers and make it difficult to get it back..Version: 1.34.5

Fun but could be a ton betterI got the app on the free trial, but couldn’t cancel in time. They make it a two-step process. Sneaky. When you think you canceled the trial subscription in time, you really didn’t. Fine, I kept it for the year. I like succulents a lot. There are some that are definitely different but Picture This mis-identifies the varieties. I’m really annoyed, because I still don’t know what some of the plants are. UPDATE: changing it to ONE STAR. Experienced condescending customer service. I submitted the review & got a response back to contact customer service to work with the botanists to identify the plants. AS-IF my life revolves around this app & beta-testing for them. Life goes on. I read other reviews, other people got tricked into the weird payment scheme too. I got a notification I had 24 hours to cancel the app free trial, but got snagged in the 2nd step, many others got the same. No apologies from customer service for the “misunderstanding,” just a quick blurb to manage the subscription in the App Store. DUH..Version: 2.9.1

No way to report false identifications.Works well most of the time..Version: 2.6

GratuitéJe croyais que c’était une application gratuite en tout temps.... dommage.Version: 2.8.1

Nice app but devs are misleading with subscription and price gougingI assumed it was a free app until I was presented with a subscription screen, later googled to read comments about it and found it is indeed free although having limited features. I find the devs are trying to mislead users by not making it very obvious that it is indeed free to use and no not need to subscribe . Also, while the app is nice and intuitive to use, I find their subscription model bad. I don’t like price gouging which is what this is for a app that most people might use once a month if that. If they offered a one off fee, it would be fairer especially when there are more and more similar apps which do exactly the same for less money..Version: 1.32.1

Frustrating!I was so very excited about this App after seeing my friend use it. But when I looked it up it gave me no information on the features of the free version or if there even was a free version. It just spoke of the premium. So I thought premium was all there was and I took the 7 day free trial of premium. I finally read the reviews and looked it up on the web and learned that there is a free version that gives me all I need, and now I’ve just spent an hour trying to figure out how to cancel the premium before it charges me for a year. It’s impossible to find! I finally found the instructions buried in the HELP page, but I followed them - went into settings, Apple ID, subscriptions - and it’s not listed the way it’s said it would be. So I’m stuck: no information on when I started my free week trial or how to cancel the premium before it charges me. And no information on who to contact or how to get help. And I just wasted over an hour. Is there a deliberate attempt to make it hard to get the free version and impossible to cancel the premium? Have no idea what to do next to not get charged..Version: 1.32.3

Really good but EXPENSIVE $$$$App works very quickly and very accurately but the cost for this app is unjustifiable. Soooo, sooo expensive. Plants are popular these days but this app will not reap benefits from this as it’s sooo expensive. I did the free trial and then unsubscribed. Couldn’t pay $35 a month for this app..Version: 1.19

GREAT APP BUT...I remember I used this app last year and I loved it! But I didn’t use it as much and now I came back it 2021 you need premium for next to everything. I liked old PictureThis. Only 3 spaces for watering and fertilization which is very hard Bc I have lots of plants and I can only use three! I’ll give it 3 stars bc its a wonderful app but not very useful for people who aren’t willing to put in $40 a year!.Version: 2.8

Shady payment structureThis app functions fine. However, to use it you’re required to enter payment info for a 7 day free trial. Rather than give the user a heads-up that their trial is about to end, the user needs to proactively remember to go cancel before they’re charged. I can live with that (though it’s not great, from a UX perspective). What really grinds my gears is that when you go to downgrade, you need to enter the email address you used to sign up (shouldn’t this info presumably be stored in my account??), and wait to receive an email with further instructions (?!) BUT WAIT, there’s more... below the email field, in the lightest text imaginable, a tiny little note... This cancellation must be initiated “at least 24 hours before the trial ends”—which, likely, is not the case when a user has gotten to this point. MIGHT have been nice to communicate that, oh I don’t know, when ya took my payment?? (Also, pretty nifty that they don’t have any issue storing THAT info—I can’t find/edit/remove my payment details anywhere in my account. Clever/sneaky.) Stop using dark patterns..Version: 1.34.2

RottedI downloaded on Jan 14 and unsubscribed the same day and received an email that evening approving the cancellation. They still took $45 from my account on the 21st..Version: 2.8.1

Deceptive subscription tacticsSubmitted a cancellation request after trialling the app (which identified two different plants as the same thing), to receive an automated response and then a follow up email titled ‘request updated’ and saying they were sorry to see me go. Follow a whole pile of rubbish marketing about the app (which I ignored) and I NOW find that at the very end of the email there’s additional information about how to actually cancel the subscription... that you’ve already requested... a request that they’ve noted as ‘updated’. Absolute sham..Version: 2.9

If I could give a zero I wouldThis app is a complete rip off. Do not sign up!!! They offer you a free trial period and then completely fleece you for a RIDICULOUS price. $35 for an app? A complete rip off. It doesn’t even reliably identify plants. Do not be sucked in..Version: 1.20.1

InaccurateHad it for 2 minutes and it’s incorrectly named the same plant more than once.Version: 2.9.1

You double charged me.I have been using this app for years and recommend it to everybody, but I’m really disappointed. paid for a yearly subscription in January, it charged me again just now. Another yearly subscription. The first time I paid, it came out of my account but didn’t do anything in the app. Nothing changed. I wasn’t going to complain because it’s not worth my time. But today I went to open the app, and it charged me again. There’s a flaw in the app, and if it’s happened to me I’m sure it’s happened to others. Please refund me at least one subscription, because I feel taken advantage of..Version: 2.9.1

Difficult to unsubscribe - BEWARE THIS APP!!I wanted to trial the app and now can’t seem to unsubscribe. This is super dodgy especially when you consider how expensive it is. When I go to unsubscribe, you have to enter an email address (why?? Nobody else seems to need that) and then a message says “we’ll get back to you within 24 hours”. What???! Just cancel my subscription now! I’m shocked Apple have let this one into the App Store when unsubscribing is deliberately made difficult or not working, or whatever is going on there. Apple, remove this app now please.Version: 2.5.2

Way too much moneySo I signed up for a free trial and it cost me 25 bucks to confirm what I thought was an apple tree actually was an apple tree. Next time I will wait till it fruits. Don’t scam people. It’s not right. Your yields will suffer from bad energy. You’ll see..Version: 1.33.5

Bad Apple ...do not download this app...I cancelled this app 2 days into my 7 day free trail, and received a message saying I would be contacted within 24 hr to confirm my cancellation. Email recieved, confirming cancellation, but still charged $30 au after the 7 day period. Apple should not allow there app developers to get away with having cancellation conditional in 24hr via email. I am very unlikely to ever download anymore apps from the App Store, all trust gone in a company who allows their loyal patrons to be ripped off in scrupulously. I used this app twice, not that impressed, demand my money back..Version: 2.5.4

UnethicalTries to get you to auto register for a trial that ultimately results in you paying an annual fee..Version: 2.9.1

Stole my moneyWatch out it’s a scam, thought it would be fun to try. However they dinged me for $25 on the hidden subscription thing. Missing care section for many of my plants and now they’ve taken $25 from me for nothing. I’m quite upset about this. User beware!!!.Version: 1.26.1

Okay AppGlad to be able to see so much great information about my plants. But incredibly disappointing to see them using racist slurs for plant names. Come on team we are in 2020..Version: 1.32

Charged me for free trialThis app instantly charged my Apple Pay for a 7-day trial. What a bunch of scammers!!.Version: 2.9

Beware Taking Out Free TrialI think I may have had a free trial just over a year ago, but in that case I feel that it should have alerted me to the fact that I wasn’t eligible for another, rather than just taking the money for a years subscription without any prior warning. I feel that this is not very transparent, and I feel tricked into taking out a subscription when I thought I was getting a free trial. I wanted to see how much I used the app for a few days and then I would most likely have purchased the monthly plan as it is a more manageable amount, with the ability to cancel without losing a lot if I wasn’t using the app as much as anticipated. I feel very let down and disappointed by this, and feel that you should make it clear if a customer isn’t eligible for a free trial so that they can make an informed choice about purchasing a subscription..Version: 1.34.5

Picture thisThis is crap and takes money too fast and not way to cancel. Misleading..Version: 2.9

Cancel AppHi there - I also think it’s a great app but way too expensive. I also can not find how to unsubscribe? Please unsubscribe me..Version: 1.25

Wrong classifications 8 out of 10 timesI don’t know why but the pictures I take are pretty clear and yet I keep getting matches to pictures that clearly can’t be right. For example I might take a picture of an Australian Native species and it gives me American plant descriptions. I like the idea of being able to identify plants with pictures but so far I’m highly frustrated with this apps accuracy, or lack thereof. And I can’t offer a query or repeat a search for an alternative possible description..Version: 2.5.2

Not accurate nor usefulThe app misidentified 4 out of 5 plants and when I tried to enter in the Latin name, it wouldn’t save. It also doesn’t recognize common names..Version: 1.29

Great looking app, but...I recently have gotten into plants and am expanding my collection. Lo and behold, in trying to identify one that I got as a present, this app was advertised. It easily identified the plant. I was impressed, so I decided to add all my other plants as well which were also easily identified. The presentation is admittedly very nice. But that’s were the good ends. In reading the care instructions for my cat palm, it says it’s easy to take care of, prefers shade, and is great for beginners. That is the exact opposite from everything else I’ve read and my own experience in that it is a high maintenance plant. It prefers bright, indirect light and high humidity. It likes moist, not wet or dry, soil. It also doesn’t like to be moved. It most definitely is not for beginners. On top of that, you guys want me to pay $30 annually for this app? You are out of your minds. Even if I was a plant enthusiast, I wouldn’t use it more than a few times a month, maximum. $30 is very steep. $10 maybe. Don’t waste your time with this expensive app that gives wrong info..Version: 1.28.1

Totally Deceptive PracticesIf you need to be so deceptive to sell your incredibly overpriced subscription ($30 per month? Seriously? Twice the price of a basic Photoshop subscription ?!😂😂😂 Who do you think you are?!🤨) your product is obviously not good enough to sell itself. User be warned: this app is a classic money grab. Regardless of the functionality of your product, your sales tactics are despicable. You deserve no stars. Unfortunately, I have to give at least one☹️ Response: For an app, $30 per year is still way too expensive. Comparative and significantly better developed apps cost half that to buy outright. You’ve over valued your product. Further to that, trying to sneak in the most expensive of your subscriptions is just deceptive. This is blatantly clear from the feedback. Aside from all that, you probably have a decent app, but it gets lost in the cash grab, which builds a chasm of distrust with your potential customer..Version: 1.22.1

TerribleTerrible they don’t tell you the monthly cost before you download it..Version: 1.33.3

Will not use again.Every plant has been wrong! I used different photos of the same plant, and got told it was 4 different plants! Not at all acurrat..Version: 1.32.3

Requires monthly paymentNot free.Version: 2.8.1

Mysterious 1 year subscription charged to my phoneI am irate. I did not subscribe to anything. How does this happen? You cannot do this to people. I cannot find anyone to contact about this. In my iPhone subscriptions it’s there but no way to cancel or contact anyone , no developer either to contact. It tells who but no way to contact. So this is how I try to get someone’s attention! I didn’t authorize anything let alone a “Premium “ subscription, are you kidding?? I want my money back . Why didn’t I have the app on my phone ifI subscribed to it? I just downloaded it now to do this? I want answers....Version: 2.8.1

AmountWhy is there no amount listed for the purchase? Please be upfront with what the app cost and how billing will work..Version: 2.9

Misidentifies plants despite premium accountFor a non-free and pretty expensive app, it consistently misidentifies plants in CA. For instance, it has no idea what safari red leucandendron is and with clear pics, thinks it’s crimson bottlebrush or a form of asparagus. It also is terrible at knowing subspecies of plants (it can barely identify my lime tree and gets the subspecies wrong—sometimes even thinks it’s a plant from another genus!). There are even a few plants in my yard that are yet Unidentified because it wrongly identifies them every time. CA plants and plants common to this area aren’t picked up by this app well at all. I only know its identifications are wrong because of the accompanying pics of the example plants look NOTHING like my plants and a google search confirms this. Really disappointing and I won’t be renewing this app. The plant has to be VERY common and widespread for this app to be correct. Also, tried to use the diagnose feature but because of the disease on my plant, it wouldn’t even identify my photonias correctly! What a mess. Is okay at identifying SOME trees and worse at shrubs/vines/flowering plants. Waste of money, unfortunately..Version: 2.1

Agree a rip offMight be a great app but agreed to the 7 days free trial and can’t find where to cancel subscription! I did not intend to pay for this as didn’t feel worth $40 a year! How do I get a refund and WHERE do I go to CANCEL.!?.Version: 3.0.1

Apps Great, Company is a parasiteSure, download the app, you probably have a curious flower or tree that you’d just love to find out about. Points where they’re due the user interface is great, the app is easy to use and identifies just about anything, even down to the the condition of the plants you’ve pictured. Unfortunately, the free weekly trial becomes a real pain in the bum when they sting you with an automatic annual subscription without a “are you enjoying the app, would you like the paid version?” Sure, I’m not blameless, I could have set reminders, but these people thrive on people forgetting and then it being too late. They know that some percentage of y’all will forget and they grub up those tasty auto-subscribes like roaches in the night. Screw em, send a photo to your grandma and ask her instead..Version: 2.6.3

ScamI did not agree to purchase this app. Very sneaky and unethical. I meant to download a free app and then it billed me almost $30. Be very careful.Version: 1.33.5

Not happy.Brought and paid for this app awhile ago but it has never worked, always asks for another payment. Please cancel so I don’t get charged yearly for something I can’t use..Version: 2.8.1

SubscriptionsI am very disappointed and frustrated at this point. I downloaded the App then deleted the same day off my phone as it wasn’t an app I wanted to pay for. However even though I never subscribed, $34 was deducted from account and I they won’t refund the money. I have been charged for an App I don’t have. Be very careful when downloading this app..Version: 1.15

Too worried I’m going to be charged to use it!Really want to like this app as it seems like it should be very useful. However after using the app for a few moments yesterday taking pics to identify my house plants (which worked) I was frustrated about being pressured to buy the membership so aggressively. Having looked at some of the reviews where people have accidentally pressed the free trial button and have found it difficult to get out of or have been charged even though they cancelled, I have decided not to continue so I’m deleting the app. If the app was less forceful I’m sure plenty of people would be happy to subscribe but currently it is far too pushy and needs to back off..Version: 2.1.6

Be very careful if you don’t want to pay a subscription!I was offered a free trial followed by a subscription, don’t seem to remember there was any options offered. But at the end of trial, I couldn’t find a way to unsubscribe with the normal route through Apple settings. It doesn’t list an option of cancellation like other apps do. So I had to call customer service after a few days, but they said they couldn’t refund me, I had to contact Apple. Apple directed me to a website which I could choose to request refund but nothing got listed there. For $30/year, I gave up. Today I was able to find the cancellation option with the app itself, a small line of black text “End My Plan” under a big green button “Upgrade My Plan”. You could submit a request after providing your email. Very sneaky way to get your money. As far as the app itself, it’s so so. Works better for plants with large foliage. About half the time incorrect for succulents or plants with small leafs..Version: 2.6.11

What a SCAM!This is the worst app I have ever tried...apart from the fact that I didn’t want nor need this app, I ended up being charged $30 for something that doesn’t work. I contacted the developers to say that I had been charged for a subscription but they still insist I be charged. I had a horticulturist check some of the plant photos in Australia and he confirmed that they were wrong!! WARNING...this is an app that does not work...the way they charge you after a 7 day trial is a SCAM... Please read all the other negative reviews before you even consider trialling this app...what a joke! Don’t trust my review, read all the other reviews by people that have been SCAMMED by this app as well..Version: 1.24.1

Unable to completely trust the app unfortunatelyI was given a shrub but was unable to remember what it was. I put the app on to it throughout the weeks. I almost threw the plant out when the app said oleander (poisonous). I waited for the plant to flower and tried again. Now I’ve got its four other attempts at identifying it, photos taken at the same time but from different angles, none of which identify hebe - which I spotted on the RHS website and was eventually confirmed by the gift-giver. Are the other identifications in my garden correct ... I’m not 100% sure of them all. The app’s a great concept and it does give lots of useful info when you know it’s got the right plant. I didn’t create my garden, hence the purchase of the app to know how to look after it all. There’s personalised support on plant diseases too, sadly again that advice didn’t quite apply to the issue I’d queried. A few refinements still to be made I’d say..Version: 1.34.5

Thumbs downI’m very upset because I had no intention in purchasing a year’s subscription. I’ve not had a job recently and I’m not going to receive a stimulus check or unemployment, so I haven’t got paid in over 2 months. I now have 32 dollars down the drain for an app I only used one time. I probably did not even have the app downloaded on my phone for an hour. The thing is I don’t even remember agreeing to sign up for this subscription, and I will not be receiving a refund for this app. The only good thing that came out of this app is I learned I’m growing a starflower, which is apparently very common, and definitely not worth $32. If you get this app, cancel whatever trial it puts you on ASAP. I don’t think I’ve ever left a negative comment on an app before, even if I didn’t enjoy it. But congrats to those who had a great experience with this app, I’ll give it 2 stars because I can see how some people may enjoy it, however it left me severely displeased..Version: 1.33.3

Nice concept, poor engine, unclear chargingMultiple almost identical high-quality well-lit photos of the same common potplant gave me Common Borage, French Lavender, Cherry Pie, Bredasdorp Gasteria, Peanut Cactus. I can’t remember what the correct plant name is from when I bought it, but I know these identifications were all incorrect, and a quick visual comparison of these plants to the photos I took show them to be obviously incorrect. The payment of a subscription for a good app providing a good service is a normal and good thing nowadays and the price doesn’t seem high at £20 per year. BUT, there is nothing I can see which easily shows what you are getting for your money. And it’s not made clear you have a choice, or what the unsubscribed users will be able to do. It’s clear to me that a lot of plant experts have been involved in the production of this app. And some of the knowledge articles look well written and informative. But the AI algorithms need to be fine-tuned, since for me false diagnoses on common plants are a dealbreaker. And while transparent clear marketing could actively persuade me to pay for premium, I am less willing when the developers, despite their reassurances in replies to comments a year ago, still haven’t addressed the appearance of sneakiness. Message to developers: this could be a worldbeating app, but I respectfully suggest that your marketing and AI departments need to do some re-design..Version: 3.0.4

Cant unsubscribeDidn’t find out that it was a trial and I would be charged until after it was downloaded. I find this very underhanded. It doesn’t show up in my subscriptions so I can’t delete subscription. I have emailed you but I don’t he much confidence that you will reply given the other reviews I have just read. Please unsubscribe me. BEWARE not to get caught up with this app!!!.Version: 1.18.1

Good informations but wrong plants, wrong matchingGood informations but never get the right plants, try 22 plants which I known all their name, corrected only 4 try 13 roses, non of them correctly. But if you get the right plants, you will get the useful details and easy to share on social. Photos looks nice, app is easy to use. I understood that this app have an option for change the results....but if you do not know the name of plant and you hope this app can help you the right name....what is a reason to change the results for? Unless you know the right name and they gave you the wrong name...and when I corrected the name, no results. This app identified my Iris to Indian wood oak! And recommend that iris plants are roots rod! If your photos are common plants such as marigolds, thyme, lavender, mints, azalea..mostly you will get the right answer. Please keeping update...this app will become an useful app. Also a great guideline for the gardener..Version: 2.8.1

Could be betterWhilst the app is correct maybe 60% of the time - it is often wrong and does not give you the opportunity for you to tell it it is wrong, or to ask for it to try again. Also I think it would be useful for the app to take note of where you are. It often misidentifies Australian natives as exotic plants. I feel sure it could improve by taking feedback on every plant it ‘identifies’ and collects info on what you think it might be if you believe the app to be wrong. There are so many plants in the world the app can never have enough training!.Version: 2.6.10

Room for improvement! 🌱It’s a decent app don’t get me wrong has helped me a lot thru my journey of being a new plant mom!! 🖤 I literally use it for everything buut there are alot of plants missing in this app that doesn’t get detected, like certain Cacti/Succulents & Dracaena’s & rare ones that I know many people carry. So I’m hoping soon in the future they add that variety of each plant species/family just bcuz I have those plants & it’s hard & abit stressing caring for something when I don’t get the exact information on it.. Another thing is that I would absolutely love it if there were more of a community that u can join within this app just in case u have problems with ur plant & need a bit of assistance from others u know tips & tricks! Or just somewhere u can post ur pics where ppl can admire them & talk amongst themselves. Other than that I would say it’s the best plant app to download compared to the rest! 🖤🌱🌱🌱🌱.Version: 2.0.3

Premium? No thank youDownloaded this app as a recommendation from a friend, however the premium service was forced upon me from the start. I mistakenly paid for this app through Touch ID where it wasn’t made clear if I was paying for any service or not. The response from the developer was ‘you wouldn't ask a manufacture for a refund on a product’ which is irrelevant and doesn’t make a point. They could have easily refunded the mistake instead. This ‘support’ came from their not very helpful premium customer service. I’m sure the £20 is worth the spend despite the infinite amount of resources available on the web or your local gardener/florist. Thank you for your help..Version: 1.33.1

Annual subscriptionWhen I registered i was prompted with 2 choices (not sure of actual wording but something like) (1) unsure of subscription (2) free trial. I clicked “unsure” and it automatically registered me as a subscriber with an annual (autorenew) fee of $35. I cancelled straight away but the message says I can still use my membership for 1 year. I do not want to pay for this!.Version: 1.32.3

Don’t go premium! Use the free IDs only...Unlike most bad reviews here, I was actually able to switch off the premium for as long as I wanted, used the app frequently for identification, and I was really quite satisfied with that. Then I thought maybe it’s worth the annual subscription for $25 so I can get some proper advice, as I noticed some of my plants weren’t doing so well. After paying, turns out you only get *ONE* plant diagnosis for your $25/year. After that, it’s another $35 to ask any more questions. This is not explained anywhere before subscribing. I know maybe it’s somewhere in the terms and conditions or in a footnote somewhere, but these things should be properly advertised. That is just cheap and I wouldn’t recommend this app to anyone again..Version: 1.33.3

ChargedI downloaded this app 7 days ago. It was advertised as a 30 day free trial in which it would then charge an annual fee of 39.99. That amount was charged already this morning, after only one week. I am extremely unhappy with this..Version: 2.9

Terrible.BECAREFUL BEFORE INSTALLING!!!! I deleted it after 1 day and was still charged $25 (which is a lot for an app w such basic functions)..Version: 1.33.3

To cancel before before chargedWhere on earth is the cancel button on this app. I feel like I was sucked into trial run for 3 days before being charged 24.99. Now that I want to cancel the option to easily do so has disappeared..Version: 1.33.5

RubbishI saw this on an advert on social media and thought it would be helpful to identify problems with plants, as the advert suggested. First of all, I couldn’t get past the home page and just kept getting a message saying “failed.” Then when I finally did get into the app properly, the camera function wouldn’t work so I had to take the picture using the normal camera app and then import into the Picture This app. Then it said it couldn’t identify the plant, let alone what was wrong with it. I tried taking a picture of different plants to see if they worked, but none of them could be identified by this app; a monstrera (Swiss cheese plant, a peace lilly, a snake plant and a cactus, and none of them could be identified by an app that alleges to identify most plant species and diagnose issues with them 🤔 Complete waste of time downloading!.Version: 1.30

Seems to be wrong a lot.Not only is this app quite expensive it seems to be wrong a lot. Called my native grasses-chives. Called yams-wood sorrel. Finding it hard to trust any of its answers..Version: 2.9.1

Ok for occasional use, then further research the IDThe app whilst on a variety of common plants struggles to identify correctly less common species. The designers of this app should have designed feedback, so users can feed into the data base to allow evolution of the identification processes. The situation at the moment leaves wrongly ID’d plant species that to some people would not be known, this occurs even on a genus level on occasion. On the plus side, I have found it useful on a couple of plant identifications. I will be keeping it for the time being, but use it as a preliminary tool only.Version: 2.0.6

Scam! Will auto charge you a full yearDownloaded this to identify a plant. Said it was a 7 day free trail. It did not identify the plant I wanted, so 30 minutes into having the app, I decided to delete it and went to my phone settings to cancel the trail subscription. The next day(day 2) I was hit with a full year membership subscription without my consent. Even without the app installed on my phone. Do not get this app, unless you are ok with being auto-subscribed and paying for a full year without your consent! Unbelievable. Worst of all, it doesn’t work too well as an App..Version: 1.33.3

Picture ThisI cancelled during my “free” subscription and was still charged $27!.Version: 1.33.3

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