My Bath & Body Works | My B&BW Negative Reviews

My Bath & Body Works | My B&BW App Complaints & User Negative Comments 2024

My Bath & Body Works | My B&BW app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Bath & Body Works | My B&BW? Can you share your negative thoughts about my bath & body works | my b&bw?

My Bath & Body Works | My B&BW for Negative User Reviews

✓ Point scale.I don’t shop here like I use to because they changed the reward scale. It’s like doubled how much you need to spend in order to get something free. It’s not really worth it. Plus they don’t send or have as many couple offers like they use too. Christmas is the only reason they’ve been having good coupons offers here lately. My email address changed and they told me they would transfer my rewards and point to the other email address and while I’m doing so on the phone she told me she can give me the points for what I had, but can’t give me my rewards because it’s generated from the computer. What?!!! I just lost 3 rewards. She should’ve told me that before changing my email address. I could’ve went a spent the rewards and them changed my information or should could’ve given me my points… simple as that!! Also I haven’t been getting my birthday rewards or points. I inquired about that as well, to get no answer. Now I’m waiting forever to speak to a supervisor about all my concerns! Bath and Body what’s going on with good customer service??!! This is ridiculous👎🏾.Everyone disappointedVersion: 5.4.0

✓ App seems okI’ve had mixed emotions about the app. For the first few days I signed up I couldn’t do anything on the app except look at my account and view my reward points. Yes before you ask when I signed up it was available in my area that wasn’t the issue. The problems were I couldn’t view anything in my cart I had a constant loading symbol and I couldn’t click on anything in the specific product pages on the app for instance I could view the 3 wick candles but if I clicked any specific ones like say stress relief anything on that products page brought up a white screen when clicked. But… As of late morning yesterday I was finally able to get full functionality of the app. I get bugs and things come up from updates and whatnot but from reading recent reviews as of the time I’m writing this I’m not the only one who has had issues with the app. So long story short I guess just if you’re going to use the app hope for the best hopefully it works just like the website for you and like I said as of right now it seems to be working fine for me now so hopefully that will continue moving forward..Chrisj31840Version: 4.2.0

✓ Very very disappointed and frustrated!!I’ve used Bath and body products for a very long time! However, I’ve had many many frustrating experiences ordering products online! If you look at my last few orders, you will see the chaos in which I have received your products! The challenge that I have is, I live way out in Keenesburg Colorado. The closest Bath and body is 45-50 minutes away from my home, so for convenience, I order online…. And “again” I just received an online order meant for Christmas gifts and I am unable to gift any of it!! All of the individual scents were thrown into one Ziploc bag, and during shipping, the bottles of scents proceeded to leak everywhere covering EVERYTHING with oil EVERYWHERE!!! I can’t even open the Ziploc bag, because oil would get all over myself and what ever is around me while unwrapping!! The box is covered in oil as well!! I have to wash my hands numerous times so not to taste it on my fingers or so not to get oil on myself and my clothing! Not only were these gifts meant for family but now because time is of the essence it's looking like they will NOT be receiving any bath and body products for Christmas and some have asked for your products as gifts from me!! Is there anything we can do about this? Liz Trahern.Lizbeth TrahernVersion: 6.2.1

✓ Order not on timeI placed this order December 3 is December 24 tomorrow’s Christmas like I had another order on December 3 too. It was a pack of sanitizers. I got that but I didn’t get my perfume or my handcream. I keep checking to see where it is they’re saying it’s shipping they’re saying it’s not going and they said it was going to get here December 20 it’s December 24. My order was supposed to be delivered December 7 or the 14th. This is unbelievable. I have been waiting forever and I have not got my order yet and I’m still waiting because they’re saying it’s getting picked up obviously it’s not if they’re waiting for it, I’m just done I’m probably gonna take a break because of what happened because this is just unacceptable because how are you gonna tell me that my order is coming but it’s not even here yet and tomorrow’s Christmas I’ve been ordered to December 3 so I’m not getting it because you said it was gonna be here the seventh to the 14th and it’s still not here it could be better..CutebaileyVersion: 6.2.1

✓ B&B Works not what it used to be.I cannot remember the first time I went into a B&B Works store but it has to be at least 20+ years ago. I had shopped at a similar store that went out of business for years before that but B&B Works was a great new option. The service and products were stellar. I used to spend several hundred dollars a year and my haul was far greater than it would be today. I started shopping online and I noticed my coupons stopped coming. And the prices increased. Then the shipping got haphazard. I received broken products. Boxes missing some items. One time, someone else’s things and receipt were in my box with my order. Worst of all, a box arrived with broken hand soap. My husband didn’t notice and he placed it on a white chair. I arrived home later and picked it up and found my chair ruined. So, it is with regret, that I only shop occasionally for holidays and gift giving. Besides, my favorite fragrance is no longer available (orange pineapple punch)..Sad, just sadVersion: 6.2.1

✓ Great app but an issueSo I was on the app shopping for the spring sales and it asks me if I’m a human, this is normal I know lots of apps do this. So I press and hold and it starts to load and I load in and it deleted my entire cart. I got over it and went to shop again and added stuff to my cart. It asks if I’m a human again, (this is about 10 minutes later) and I was fine about this. But this time it wouldn’t load, it just kept loading and loading and I kept going out and into the app, closing it completely when going out. I tried switching my Wi-Fi’s and were my position was in my house. Nothing worked. So I just turned off my phone and went on to do housework, I come back and hour later and it finally works. It deletes my cart again. Then it asks if I’m a human again and the same thing happens. I can’t get into it right now currently so please tell me if I’m doing something wrong..XoilovemycatxoVersion: 5.4.0

✓ Price adjustments and return policyTerrible customer service staff. They struggled to explain the policy, and after I called to request a price adjustment on a purchase from the day before, to honor the existing sale prices I spoke with 3 separate reps. I assume I understood correctly that they are not allowed to honor sale prices on their own product even if the product was bought the day before. One of the reps informed that I can cancel the entire order if I want to, but not until the order is shipped. When the order shipped and I called to cancel it all because the sale price was not being honored, I was informed the order cannot be cancelled (contradicting the 1st rep info) but I can just wait to receive the order and then return it at the nearest store. I am amazed and disappointed that this company would rather a customer return the entire order of $119 than honor their own sale prices and adjust the price on the items the customer bought and allow them to keep the product they enjoy. The customer service is TERRIBLE!!!! And they really should learn how to explain the company policies, as terrible as they are. And to Bath and Body Works I would say - Put the customer first!.Average Customer #1200Version: 6.2.1

✓ Ordering off lineI waited my turn in line too order candles.. when it was my turn it took over 3 1/2 hours to order.. after my order wouldn’t give me a confirmation number.. I called customer service.. while waiting on hold my confirmation number came thru.. so I asked customer service if my order was right.. customer service tells me that the order number is empty.. I say are you sure I don’t want too orders.. she tells me she is looking at it and it’s empty and besides it will cancel out when it sees too orders.. so not true.. because I got charged for too orders.. and too too it off they wouldn’t and didn’t cancel it.. customer service got my order wrong too.. and when I went too Belden to take my order back the manager Marcie was rude and could careless that I had this issue and only gave me a portion of my money credited back.. too top it off she dropped a customers soap on my toe.. no apology.. she asked me to leave and call customer service.. after I have already been on the phone with customer service 2 different times and they ensured me I would have no problem and I would get total amount refunded.. I will never order candles off line again.. this also happened too both my daughters and my 2 friends waiting for hours for there orders too go thru! This is ridiculous the whole reason you order off line is too not have too deal with this! Marcie’s customer service skills were absolutely awful!.GhoesrdVersion: 5.2.0

✓ Good luckGood luck trying to get the customer support chat to work. If you navigate away from the chat, there is no way to get back to your representative. Which is cool, since they ask you your exact order number, some other personal data, and an item you ordered for verification purposes. If you're like me, you might not remember what order you placed a month ago that still hasn't arrived, and if you have to close the chat to find out, by the time you get the information you'll realize there's no way to recover the chat in the app. You get to do the whole thing all over again! Super fun and great! Then as soon as the representative ends the chat conversation (even if you still have questions), the entire chat will disappear so you won't have any record of it, nor any information on what the actual resolution might have been. Typing and searching boxes are messed up and cause more issues. B&BW has the money to afford to improve this app, but they haven't. You're better off skipping the app and just calling the company's customer support because the app is a pure waste of time. I’d give less stars if I could..JeoradVersion: 6.2.1

✓ Cart checkout is so bad!!!I’m the person that likes to shop and add everything to the cart and then proceed to removed the items I don’t want to buy process of elimination and go from there, but the app makes it so hard to remove many items and it takes forever to load after just removing one item I have to constantly close the app and reload multiple times for it to load once before it taking 5 mins to load my cart again. It’s so inconvenient to only be able to remove one item at a time and it being such a slow process. There should be an option where you can select multiple items you wish to remove or save for later that you can het rid of or move with just one action instead of having to individually move each item. As well as the loading time or processing time for it to remove or move the item from the cart is too long maybe something to speed up the process currently it’s taking like a for than a minute to load an reload at times it doesn’t even reload my cart again and I have to completely exit the app and reopen it multiple times just for it to load my cart..BslajdlwjdlnfVersion: 6.2.1

✓ Why can’t I use the app?I live in Michigan and my state isn’t participating in a rewards program thing that won’t let me shop on the app at all because it’s the first thing you see when you open the app. There is nowhere to exit out of that, so I can’t even get into your app because of where I live...I can’t give any more stars than one because I can’t remember any app experience using your app. I just looked in through the other reviews and to the people saying shut up about not being able to use the app, are you kidding me? Apparently it’s been THREE YEARS they haven’t been able to literally get out of this page that is shown every time you enter the app! That is so frustrating to see people saying to **calm down** and that the app is great because they live in the “testing area”, when probably more than half of us can’t literally open into the app and use it AT ALL. Bath and body works, we are in the middle of a pandemic and nobody can go out and just shop instead! Now I know why I didn’t remember using your app, I never did! I don’t even see responses to any of the reviews from them so I’m expecting they won’t see this. Kind of disappointing....Minecraftpsyco77Version: 2.6.0

✓ TERRIBLE TOTAL RIP OFFDon’t waste your time at bath and body works. Don’t get me wrong, they have good quality products but their goal isn’t to make customers happy it’s to con them into their money. If you select one 5$ product on their website they will charge you 9.99$ shipping. That’s more than the actual product. And don’t forget tax. I was shopping for a gift for a friend and had a budget of 25$ that I planned to split between two stores, and I couldn’t purchase anything from bath and body works because their shipping charged me more than half of my budget. Bath and body works, please suspend the shipping costs for the time that we are at home. You are taking advantage of us not being able to go to the store in person. So stop ripping us off and taking advantage of us for this time at least. Suspend your shipping costs!! If you can’t do that at least make them 2-3 dollars which is reasonable! I refuse to pay more for shipping than my product itself! SUSPEND THEM FOR A SHORT TIME AT LEAST!.#HonestGamerVersion: 2.5.2

✓ Needs workApp is quirky especially when you are trying to find a store that has all your items . I was updating quantities and when you change store, or change from shipping to pickup or visa versa it deletes all of your changes . It's not intuitive that you have to click apply changes after u change quantities before u make other changes. Making other changes shouldn't delete your work so far. I should be able to make all changes and then click apply changes Should also be a feature that suggests a store that has all your items . There are 5 or 6 stores in my area I am willing to go to and it seems each one was missing an item or two and it was annoying as heck trying to figure out what store to use. Should be a feature that shows how many of the items in your count each local store has like this one has all , this one 7 out of 10 and this one 5/10 Also , it's ridiculous to make $100 order and not get free shipping in this day and age , just saying.SkiguynycVersion: 5.5.0

✓ Bad app & horrible quality shipping.I placed a giant order of 49 items that “got lost in transit” I called and placed a second order. I received that order today and there was 14 of the 49 items that I ordered in the box. It’s obvious the shipping company opened the box and took what they wanted out of my order. Aside from that, every single item that was in the box is unusable, it’s all ruined! Customer service was very kind and helpful and I realize it’s not their fault but corporate needs to make sure the quality of their shipping is better than this. I typically don’t have this kind of money to spend so when I do I expect the items to be of good quality and delivered properly. I received a refund but what I truly wanted was the items that I purchased. The app had a detailed summary of my order which was also not correct. It’s like they didn’t have what I ordered so they just switch it around on their own or something. I’m just so upset because I truly wanted the items I purchased for my girls for Christmas!.CookMom03Version: 6.2.0

✓ A Day Late and a Dollar ShortI’m somewhat miffed that it is now that Bath and Body Works is coming about with a rewards program. Practically AFTER countless shoppers as myself have spent hundreds, if not thousands of dollars in buying their candles and body care. What took them so long? I want credit for my past purchases. I’ve been buying their product in store and online for years and I want credit for it. I also find it suspicious that my entire purchase history gets wiped out each time I place an order - as if they don’t want shoppers to have proof of past purchases. I called and emailed customer service about this, wanting an explanation and they couldn’t give me a straight answer. Shady!! Also, if this app is simply just going to lead us into the website each time we click to view a product and want to add it to our favorites list, or to place an order for it, then the app is useless. Why have an app if it is simply just going to have the user open up the website? Um, I could have done that on my laptop. Straighten up, B&BW and get with the program. Many shoppers are more likely to place an order via an app than they are through a desktop website. Life is too hectic and busy to be chasing down rewards and to be re-routed to websites. Make an app that we can place orders with and give us credit for prior purchases. We’ve supported your company for years, it’s your turn to support us..Lady.CFVersion: 1.1.0

✓ Not easy to check out with a gift cardI love bath and Bodyworks, but their app is not super user-friendly. During check out, they give you an option to put in a gift card but if you have already saved the gift card to the app, you have to keep toggling back-and-forth between your wallet and the checkout page and copying and pasting the numbers and if you’re off the checkout page for too long, it automatically deletes the number you just put in so you have to go back to your wallet and copy it all over again and start all over again. I used a gift card for part of my order and I wanted to use PayPal for the other part of my order but after I had put in my PayPal information and it said click here to review your order, I clicked there and it took me to a different page where I lost my gift card information again. I eventually was able to get everything to go through but what should have been a less than five minute process, ended up taking me over 15 minutes. I think whoever are the app developers working with Bath and body Works need to be like every other company out there and if you have saved a gift card to the app, make it available at the check out or don’t have a place for gift cards on your app.Lailley13Version: 6.2.1

✓ LOVE B&BW rewards but the app needs workI admit I am one of the people sad that it took Bath & Body Works so long to start a rewards program but it’s better late than never, right?! I think it has a TON of potential but it still needs a lot of work. I can’t tell how much I’ve spent or what exactly I’ve earned. I had a $94 order in a store, a $76 order online and another $35 order online yet my app says I’ve spent $65 in total and the only “reward” I’ve earned is a welcome gift for $10 off of a $30 purchase which isn’t an actual reward, but a loyalty program welcome gift. I did use it and that was nice to have, but where are all my reward points? Where are my free gift rewards advertised in the app? I called customer care and they were very sweet but absolutely clueless, stating that this is app is in beta testing and that they couldn’t help me with issues, only pass on my feedback. I think once they have everything polished this is gonna be amazing! Just not there yet..ThephoenixlightsVersion: 1.2.0

✓ Bad serviceI had a candle when, and was inside their candle holder. For some reason, the candle broke in a small triangle kind of position, which also broke the candleholder. I took it back to the store. They absolutely refused to give me a store credit. At least they commented the candle was old, they still sell the same candle but in a different label I didn’t know that their candles have an expiration date so be careful when you buy these and the reason I buy a lot at one time I don’t use them on a daily basis I have to use one and finish it, but the point is they absolutely refuse to replace it even as a store credit so they kept my candle to throw away and I brought me back my holder but it still has like a V shape missing piece. Well good luck people and check the expiration dates on the candles which I think they don’t state so they should comply, but they don’t. as many years as I have gone, this is the first time it ever happened. They’re losing a customer which is no big deal to them 😪.TerbsrveVersion: 6.2.0

✓ What a wasteThis app is seriously a joke. If you don’t live in certain places (4) you can’t get the perks. Slow roll out for testing that has been over 2 years? How fair is that? I purchase in bulk every time I order for here or go to the store. GUESS WHAT? I won’t drop another dime on your products until you make it fair for everyone. You don’t even have a normal app for shopping. You’re upsetting your customers with this VIP members only nonsense. What this app has showed me, is your IT department is filled with idiots. The qualifications for the job must’ve been breathing. They shouldn’t test ran for a month or two max. Instead you all have dragged your feet and catered to a select few. How pathetic!!! Sad on your part really. Why keep advertising this mess on Facebook every day, all day. I’ve seen the perks in the sponsored ads you all buy into. It does no good if you all are not catering to all of your customers. I hope. That it hurts your profits to be honest. People can make or break a business. Your business motto here is unfair, disappointing, biased and to be honest a terrible way to do business. Get it together B&BW 😢.SaBora24Version: 1.7.3

✓ Unbelievably infuriatingI’ve said it once and I’ll say it again. MAKE THIS APP AVAILABLE FOR EVERYONE TO USE. I’m sure this app is amazing IF you’re lucky enough to live in one of the few places you can access it, but I wouldn’t know. Therefore, I cannot give it any more than one star. I understand that there needs to be a trial period but this is going on for way too long. There are so many of your customers who feel left out and upset. I’m tired of seeing people writing reviews saying we need to relax and stop complaining about this. That’s pretty much saying “well *I* have access to the rewards program and that’s all that matters. I don’t care if you can’t get the discounts as long as I can. Stop being ungrateful.” Try living in a state where it’s not available and we’ll see if you still have the same opinion. I haven’t seen the company even responding to anyone’s concerns and negative reviews about this either. They’re vague about everything and have no answers when people ask when the program will be available in their area. I am a huge fan of Bath and Body Works, but to me, they are showing that they don’t really care about their customers. If you can’t give people answers, they will assume you don’t care and aren’t trying to fix the problem. I wondered why I had never heard of this app and now I know. I’m very disappointed. P.S. I never write reviews, so you know it’s bad if I feel the need to say something..Rainydayz25Version: 2.7.0

✓ Can’t use the appI’m kinda disappointed. i get that people are saying that they start with a smaller group, and then expand, but it’s kinda unfair to all the people who can’t use the app, and they all can. don’t hate on people giving the app a bad review, because it’s been 2 years and there are still barely any states that can use the app. all the people writing reviews to hate on the people giving it one star already got their free item, and can ACTUALLY GET INTO THE APP!! it’s been 2 years with new york not available. how do you not have a big state like new york available? i know there’s rewards programs at the bath & body works near me, yet they don’t include it. there’s only a few states on there. anyone from new york can’t use the app. it’s just unfair that some people get to use it, and some people are not even allowed to get in it, because of their location. i’m not satisfied at all, i honestly don’t know when they’re gonna add more states, so i really don’t even wanna try and get it again. it’s been 2 years and they haven’t added any new states, cmon man..Ilovedavid1224Version: 2.5.1

✓ App crashesI’ve used this app for years! Just this past year there has been an ongoing issue. I’ve talked to customer service sadly there’s nothing really they can do since it’s more of a technical issue. It started with my app letting me log in but not showing me my rewards/offers(coupons), it would freeze on that tab. Now it doesn’t even let me log in. Once I type in my information it loads & refreshes on the same log in screen. I’ve tried deleting the app, reinstalling. I made sure everything was up to date & nothing. I’ve not received any coupons for about a year & thus haven’t been shopping here as consistently as I use to. I know it’s the application since I can log on fine through the browser page however my coupons don’t pop up on there. Desperately wanting this to be fixed & not knowing how or guided towards the answer.Lili. O.Version: 5.7.0

✓ So frustrated!I love B&BW but their online ordering really needs updating! I tried from my home computer and it would not let me change my store. It kept wanting to give me a store in CA when I live in PA! So I go to my phone where I have the app. They have the correct store but you can’t remove anything from your cart! So I gotta go back to my computer. Luckily the app saves what’s in your cart on the computer! I want to pick it up at my store. It says all items are available for pick up then I’m charged &6.99 for shipping! For what? It says all items were available for pickup now one isn’t! So now I’m paying over the full purchase price for something I could’ve gotten on sale bc they now I have to ship it! It took me well over an hour and a half to place an order and now I’m very upset about the shipping costs and I don’t think I’ll be using their BOPIS service anymore!.MexicansuzitaVersion: 6.2.1

✓ App and website is not very user friendly.Poor design when trying to change an item from pick up in store to shipping. Would not permit the change and the error message generated stated that I exceeded the quantity for the item selected. Only selected 1 so not just poor development logic but poor QA testing. Removed the item in order to continue with the other 14 items in the bag. Also had an issue increasing the quantity number from 1 to 2 using the + next to the quantity. It just simply did not work. Third issue is that I thought maybe the issue was with the browser, so I tried logging into my account with another browser but it returned with an error that my credentials were incorrect. Finally logged into the App with the same exact credentials. Still had the User interface issues that occurred using a web browser. It took longer to checkout online than it would have to drive to the store and pick out every item and drive home. Most frustrating online experience ever!!.RemisnismVersion: 6.2.1

✓ Horrible online shopping experienceMultiple times I add items to the cart and when processing the payment the items will need adjusted due to unavailability. If a costumer has an item and intends to pay without logging off or closing the app that customer should be able to purchase an item. This would be the same concept if customers were encouraged to take another customers items from their shopping bag within the store. On another attempt I paid nearly $200 for items that were marked as available in the store near me. When I went to the store to pick up, the employee told me only 1 shower gel from over 30 items I ordered was available. No one notified me and I did not get any email indicating the discrepancy. When I asked the employee to change my order status to ship, she said it wasn’t possible and would take almost a week to process the refund. By this point, everything I ordered originally had been sold out..CaseyprestoVersion: 5.2.0

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