Cameo - Personal celeb videos App Negative ReviewsBaron App, Inc.

Cameo - Personal Celeb Videos Negative Reviews

4.8
4.84008 star

Total 42 Negative Reviews

Cameo - Personal celeb videos App Complaints & User Negative Comments 2023

Cameo - Personal celeb videos app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cameo - Personal celeb videos? Can you share your negative thoughts about cameo - personal celeb videos?

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Cameo - Personal celeb videos for Negative User Reviews

Artists failed- my money is trapped.Buyer beware- if the artist you choose doesn’t complete the cameo your money is stored in the App Store, not refunded to your bank account!! There should really be an updated refund policy. My money is now being held hostage because 2 artists didn’t complete the cameos I purchased (totaling $250). This is an incredibly specialized service. It’s not like I can just purchase another one with the money trapped in the App Store- it’s an individual’s time/personality I was purchasing- and since they failed to complete the request I’m out of the $250 I had to spend on my loved ones for Christmas. I will absolutely be contacting the Attorney General should I not receive a refund directly to the bank account from which the money was removed from. It makes no sense that the money removed from my bank account can’t be returned to my bank account. I paid for an item- I didn’t receive the item- and now you’re storing my money somewhere else?!?! Refund the money back where you received it from- literally every business does this. Cameo- please fix this. And to the celebrities that are signing up and active on Cameo- please complete the paid for requests- us poor folks can’t afford a $250 hit. What was supposed to be an exciting and unique gift has turned into real sour experience..Version: 103.0.0

Great concept. The app is terrible!Cameo! I don’t get it! This is such a cool idea but your app is garbage! I’ve used it a few times (back to, its a cool idea) but it hasn’t been easy. For example, why can I see more people on your website than your app? Why do I search for people on the app that I KNOW are on the website, but they don’t show up on the app? Why aren’t celebs names in some kind of logical or alphabetical order? The app should be named CHAOS because that’s how the user feels. Also, you need to provide a text box with more characters to make requests. I get capping it at a limit, but I basically have to abbreviate every word to give the celeb context for the message. Not good for the user or fair to the celeb. And don’t get me started on the constant price fluctuations depending on app or web. Not cool... little consistency here would make this an incredible idea..Version: 43.0.0

Love the app. Not the cellsI get it celebs are busy people too. I just wish Cameo would put some type of requirement for the celebs that have an account that they have to do so many live requests per week, month or whatever. I just joined a celebs vip back in May and I haven’t been able to book one request with him yet. And I’ve seen some that haven’t done any in over a year!! What’s the point in connecting with your fans if your not even gonna make the effort. People are paying for this monthly service and waiting for you to show up and you can’t even make an effort. If it were a requirement. We would see how many of them would actually still use their cameo accounts..Version: 122.0.0

New update is really not goodTrying to find anything or anyone in this app is now near impossible as there are now just 2 side scrolling views in each category and no “all people in this category” section like the web app in mobile view. Theres also no filtering of the users and half the prices are totally out of date. Like celebs appearing as free but actually are £45 on the website. Just copy the website mobile view functionality, it would be a 5* review then.Version: 39.0.0

Tried two 3 times, no responseThe first time I got a cameo, I spent $20 on it. The person never sent me the cameo. I sent my request again (because cameo doesn’t refund you it just goes back to your account and you can use it on other cameos) still no answer. I dm’d the person (which costs money to do) still no answer. Then I tried cameo on another person who said the wait time for a response is one hour. I sent a request and it says he saw it but 20 hours later, no response. I use more money to dm him to ask him if he didn’t like what I wrote and if I should submit something else, it’s been a few hours, no response. I think that they shouldn’t be able to deny your response because it’s really not fair to me. I am spending money on this app and I’m not even getting responses from anyone. Not a fan!.Version: 52.0.0

Cameo Credits are a scamWhen a booking doesn’t go through, you still get charged and then apparently they put that money into escrow which you can’t see until you make a new purchase, so in other words if your cameo request is rejected, you never get your money back. Communication with Cameo is terrible. They need to review their business model but I suspect that word will get around eventually of how much of a scam this is..Version: 44.0.0

Unable to login on appBecause my email domain has a “-“ in it like “@example-login.com” I can not login to the app. When I try it strips away everything after the “-“. I can login fine to the web site..Version: 167.0.0

Rip off big style n a scam.They lie. They let celebrities fake charity. Stop saying they free ones there’s clearly none. You can only log in once then your account disappears. The prices are wrong on the app and website. your charged differently on you card .Useless customer service when somert goes wrong. They keep your money then credit u less then u paid. Also the high started reviews are totally fake made up by employees. And I know all this has a “fake celebrity” ripped me off never got my £500 back. I contacted the real one through a fan page and he cormfermed that he gone nothing from me. STOP conning people and stop taking advantage of valuable people..Version: 74.0.0

Thieves and FraudstersPut in a request for a 15 year olds birthday for Jorghino (Chelsea FC midfielder) to record a birthday message. He failed to do so and I cannot get my money back which was no small amount (£500). There is no customer service and nobody you can call or contact. This needs to be taken down. Obviously the reviews on here are fake. Don’t bother to use this fraudulent service and go through their agents. It’s far cheaper and easier.Version: 105.0.0

Rating the App, Not the ActorsWhile Cameo the platform itself is really cool and people seem to be excited about that in the ratings, the app itself I find to be quite buggy and glitchy. It often closes unexpectedly if you are browsing or playing a cameo. And the booking checkout process is almost always broken on iOS. I’ve had 5 crashes while trying to book a recent celeb but none went through and still put a hold on my credit card though. Where’s the telemetry on this?.Version: 135.0.0

Really bad appThe videos I’ve received have been good. But the app? Just terrible. There’s a very low character limit. But you can exceed it and apparently it’s no problem. You can’t see the text you’re typing as you’re typing it - an unnecessary hassle. On my most recent purchase I was asked if I wanted to apply an $11 credit. I did! But was the full price still deducted from my card? Sure was. I don’t know how you managed to convince so many high profile people to participate with a product that is only barely functional and never seems to improve year over year. Gross. C’mon, folks. Fix the basic stuff at least..Version: 167.0.0

Confused ?When Jason Griffith announced that he had a cameo on his Instagram page, I thought “that’ll be brilliant to have a shoutout video by the voice of Sonic!” So I went to have a look at the sight. However, I was already disappointed. When I tried to sign up, it said that I was not old enough for this even though I am 18 years old (soon to be 19) and I have my own bank account. Not to mention the entire thing is over priced. So I had a look at the message option instead which seemed to be a lot cheaper and it mentioned the Cameo app. When I downloaded the app, it didn’t want to sign in with my email for some reason even though I don’t think I have signed up for cameo properly. It doesn’t want me to go in which I think is unfair. I am disappointed with the experience I’ve had with this app and I hope that this issue will be fixed soon. Maybe lower the prices a little bit too. At least £20 for a video. Kind regards, Emily..Version: 150.0.0

Preview OverloadSeems like a great idea and I don’t mind the prices - I don’t understand some of the 1* reviews where people expect celebrities to sit around all day posting bespoke messages for free, that’s crazy and reviews like that shouldn’t be allowed to effect your aggregate App Store score. Main issue I had is when trying to preview a sample video (any video other than the featured video at the top of each idol profile), the single video plays, but the audio from all other previews simultaneously plays too, giving an overwhelming “hi Julie, hi stan!, hi graham! this is Gilbert Gotfried - Hi Jamie! This is Gilbert Hi John! “ which obviously makes it hard to browse and make a purchase decision. I’m browsing on a iPhone 8+ if that helps..Version: 9.0.0

I couldn’t get past the login or sign in.I don’t mean to be rude about this, but I put in my email, and it said I was wrong. I redid it two times and nothing worked. It was so frustrating!! I know my password inward and outward, so I’m not quite sure how I got it wrong. I saw another person’s review, and it seemed to work fine for them, yet when I did it, it didn’t work! Anyways, before this, I did the sign in. I got to the birthday part where it says to put in my birthday, and it was very insulting when it didn’t let me in! It said, “you are too old for this app. Go and spend time with your family while you still can.” I can’t believe that!! It’s so insulting and rude, and frankly, I don’t recommend this app to anyone, unless it was just me doing something wrong, but that didn’t make it okay to insult me like that! It rea.Version: 83.0.0

Stole my moneyI booked my first cameo. I wanted to change it but checked my emails and there was nothing there, but the money was taken from my account. Waited for 24 hours - nothing on the app for previous bookings and no email. I’ve emailed cameo 5 times, messaged on Facebook and Instagram, even messaged someone who works for cameo via the app - NOTHING! No one got back to me - it’s been 2 weeks and I have not got the money back. Please give me my money back!!!.Version: 53.0.0

I think this app is full of “crapp”Unfortunately this sounds better than it actually is. I’ve submitted two different requests and both simply sit there and expire after 7 days (and after the company puts a hold on your money). To me, it seems like the artists have no interest in being involved with this anymore but no one updates the app or the website to say so. Waste of time..Version: 29.0.0

Partners with CriminalsUsed to think this app was awesome but the company has no morales. They’ve recently partnered with a criminal who’s trying to make money off his infamy. Look up Cameo and Tinder Swindler..Version: 110.0.0

Deeply flawedThe app and service provides zero support. I ordered a Cameo about a week ago. Never received confirmation email or anything of the sort (as I had in all previous Cameo purchases). Afraid I was missing the event that I purchased for,I attempted to contact Cameo to see where we were w it. There is no way to contact them- nothing in the app anyway. I next asked a refund from Apple so I could re-order (again, timing was key). Apple said a refund was issued. It wasn’t- I checked my account to which it was linked repeatedly. I then guessed it took a couple days to get refund, so I re-ordered from Cameo. (Again, zero guidance or recourse available). My re-submitted request went perfectly- came back in less than a day. Great. Then, three full days after the receipt and completion of my second request, Cameo emails me saying my first request is being processed. No! I hopped online to see about cancelling/contacting them. Nothing. I now have two of the same message from my Cameo request to the tune of $320. Why would I want that? Why is there no capacity to ask questions on their service or lack thereof? They are garbage- they give customers no ability to contact them w issues..Version: 46.0.0

Never received anything but was CHARGED.I am a very reasonable person. During this pandemic, as a teacher, I have been saving for a birthday gift for my boyfriend. I recently booked a Cameo with Seth Curry for $200. I received no confirmation email, so I contacted Cameo. They told me that they have no record of my booking and to contact Apple. Apple said because the charge has already gone through and since the money has gone to Cameo, they would need to either credit me or refund me. Look, I would never ask for a refund if I received the product I paid for. But I’ve never been GIVEN any product or a credit to repurchase the product. Cameo has yet to make it right. Please, cameo, have compassion. Don’t steal from people. I want to support your company, but your company has charged me and given me nothing in return.. not even a store credit. I understand it might have been a glitch with the app, but please make it right..Version: 52.0.0

Slow, buggy, and search is awfulThe concept of cameo is great. The problem is that the app needs a lot of work. The search capabilities are very poor. There should be several filtering options by price, shows, movies, music, decade...etc. The app is also slow and sometimes my past purchases don’t show up at all. For my last purchase, I bought a cameo through the app on a Sunday but never received a confirmation. I saw a charge on my credit card for the cameo that hit Sunday. Then, 5 days later I got a congratulations email that my cameo had been submitted to the talent for the first time. It hung in some queue for 5 days. The confirmation I got also had the wrong phone number. It was a phone number I didn’t provide and hasn’t ever seen. As I said, the app needs a LOT of work. It’s very buggy..Version: 44.0.0

Great idea, poor executionThe app is SO SLOW! I’ll click on a celebrity profile and 45 seconds later it will open. Extremely slow loading videos or anything else. Also, what is up with the search feature?? It’s so difficult to find anyone you want- you have totally irrelevant people showing up in searches, and if I search “comedian” like 10 people will show up but then if I search “comedianS” 100 come up. Very poor design as far as searching for and finding the people you want. Also, instead of showing prices in dollars, it shows it in coins that you have to purchase, and you can never purchase the exact amount you need for that person, so it cons you into spending more money than the video costs and having left over “coins” so you’re encouraged to spend it, thus buying more coins. The coin thing makes it feel scammy and low-brow. That being said, the idea is great and makes for a really cool gift. Just fix the app and the weird coin system..Version: 15.0.0

No tech support for account ownersAt first I really enjoyed the app. and was just starting to build up my marketing and clientele. but then cameo failed and when I went to technical support for help there was none ... I would get what is probably automated responses and then asked me if I’m ready to get online I answer yes and I never hear back from anyone... this just happened over and over and over. over a week has gone by with no fix and no results and now I have two angry clients and I’ve lost income. The problem was a cameo would appear I did the cameo and uploaded it my client was charged and when I went back to check my Cameo it disappeared... I could not contact the person and yet their card has been charged. The second client I received the request and when I went to do it, it had also disappeared. no explanations no notes and no comments in my activity log. it really seems to me that cameo does not care about me, their client, nor about my clients. i’m going somewhere else!.Version: 42.0.0

App mostly satisfyingHad various issues initially using it eg. Being charged without any confirmation. Customer service was quick to resolve. Otherwise Cameo business concept is great and hope they continue to improve user experience and more celebrities..Version: 94.0.0

Loved my video but can’t cancel accountSo I tried cameo on a whim as a gift to my family member and I LOVED it, the process was seamless and my video was AMAZING! I was super happy on that front, but I’m a firm believer of once I’m done with an account/app, I try to have my information deleted, account removed, and happily delete the app unless I need it again another day. Unfortunately, I have been trying to have my info removed for over a month now, with no success which is kind of weird. Usually account removals are easy peasy on the IT front, but all I do is get a generic email saying “we received you’re request. We’re on it” but no one is actually “on it.” I have about 11 different “open requests” in my account all requesting to remove it with no response or way to get a response from a live person. A little suspicious to me.Version: 83.0.0

Some IssuesOverall, great idea and amazing to be able to connect with stars you love. Two issues I have: Cameo doesn’t give you nearly enough space to message the star and tell them what you are going for. This makes it very difficult and I’ve noticed some stars end up making bad videos as a result. Also, the charges on the app are higher than if you log into the website. I’m assuming that’s because they are passing Apple’s charges on to you. Basically, my biggest gripe is that you have to be able to explain what you need from the star better. Cameo fails miserably at that. Other than that, great idea..Version: 91.0.0

Took $900 did not provide cameoThis company is the most horrible company I’ve dealt with. I booked an expensive cameo with Tommy Lee. He never did it. I requested a refund and they will only refund it in “on-site” credits. Be extremely cautious on using this service. I’m down $900 and I’ve had the worst customer experience ever. Theft, fraud. I paid for one person and now they want me to pick some random just to spend the money. I give them minus ten stars..Version: 145.0.0

Stealing moneyBe warned. If your request doesn’t get fulfilled (after 7 days my request expired) then they keep your money and give you ‘cameo credits’. This is scummy, non-transparent, and a nontransparent breach of contract in my view. Have filed a complaint with Apple, who shouldn’t allow this dodgy behavior, and will issue a chargeback request on my credit card if needed. The celebrity videos themselves can be good if you choose wisely, but disappointing the company is so underhanded and dishonorable..Version: 53.0.0

In App CurrencyAfter Cameo installed the credit system using this app has become a nightmare! You use to know how much ACTUAL money you had to give but now you have to buy Credit Packages! It’s just like Battlefront II all over again 😔.Version: 27.0.0

Take your money and don’t deliverApparently there was an error when placing my order which has meant that the order wasn’t placed. They did however take the $75 payment which they have subsequently refused to refund claiming they can’t find the order. I have emailed them the receipt from Apple but they have ignored my latest emails. Avoid..Version: 156.0.0

Shame you can’t filter for country as it’s very US-centricA good app but it’s highly US-centric and it’s therefore difficult to browse people you might want to book as lots of them - if you don’t live in the USA - you probably wouldn’t know from Adam! Also there’s isn’t a menu, which is irritating as you just have to scroll through the whole time. And the politics section is currently a broken link..Version: 106.0.0

Total disappointmentPlease be aware that just because a “celebrity” is on Cameo, it doesn’t NOT mean that you will get what you paid for. I’m not saying bad service, I’m saying no service at all. You don’t get your money back either, all you get is a credit. So, I am on my 4th attempt to get a birthday cameo for my daughter. I was so, so, so excited to surprise her with this. What a letdown. Now of course it tells you that you don’t get refunds, only credits. But who on earth would even imagine there was a chance you were just lighting your money on fire. Absolutely insane. I can’t believe your money is taken for nothing in return. There is no other “celebrity” that I can think of that my daughter would like. I don’t think you should be allowed on the app if you ignore requests. There should be some type of terms of service for the talent. Otherwise, it’s just garbage and a scam..Version: 140.0.0

Pronouns need updating & bug fixesWhy can’t we have the option to edit pronouns in profile rather than when sending a request? Also, my pronouns are she/they but that isn’t an option, and when choosing custom pronouns I can’t even edit that option… Also when watching someone’s vids on their profile, they barely load..Version: 145.0.0

LiesI put born 2008 because the age rating is 12+ and it says I’m to young.Version: 150.0.0

SCAM - SeriouslySeems like a cool idea on the premise you: 1. You want a specific person for your cameo 2. You want said cameo for a specific timeframe PROBLEM: These celebs are busy and there is a high probability you will NOT get you cameo from the person you want or on time. Fine, a refund makes sense. NOPE: You don’t get a refund and they only issue you a credit for Cameo. Doesn’t make sense since they did not deliver on the service you paid for. Just be carfeful before you spend a bunch of money that could have been used for an actual gift. Soon, you’ll be forced to waste $300 on someone you didn’t want to request and for a random timeline..Version: 42.0.0

Letting celebs take your money and runSo I purchased a couple DM messages and one video message. I literally spent a good hour scrolling trying to find the perfect cameo for my sisters birthday. You’re notified before purchasing that you’re not guaranteed a response. I went back to look at all these positive reviews of people saying this was legit. Well, I reached out to celebs with short response times and not many fans hoping it would help my chances of a response. Well, there’s been nothing. $100 down the drain for literally no responses. I think this app is a phenomenal idea. I love the concept and it really does make for a unique gift. But I think it’s wrong to allow celebs the option to just not respond and still get paid. I would be absolutely livid if I spent hundreds on a video message, and got nothing back. They should be held accountable. Turn off the DM and Video options if they are not fulfilling requests. I joined fan clubs where celebs haven’t posted in chat for a few weeks and yet they’re still given the option to accept requests. I know they have busy lives but don’t sign up to participate in an app if you’re not gonna actually commit to it. I suggest everyone read their terms of agreement. Lots of loop holes for them to legally dip out on a fan. I’m uninstalling this app. I hope things change because I’d absolutely pay for a shoutouts on here..Version: 84.0.0

CameoI want to find have videos, message and go live with Piper Rockelle and her squad. Obviously you have to pay but even the lives? Come on! You should make it free because it’s of the video and message prices are so much and you don’t even have the live free. I manage to get in line but then was told I had to pay £20. No way! The money probably doesn’t even go to them and I don’t live on their timezone so it upset me so much that I it lead me to this review. The money probably doesn’t even go them!.Version: 76.0.0

Neat concept but a scam.I bought a cameo from one of my favourite actors and it was declined because my request didn’t have enough detail. The app then applied a credit to my account that was less that what I had originally paid. Tried to contact customer support and was told a bunch of lies. “We refunded t exact amount you paid”... except they didn’t, as when I tried to go order the exact same thing, the credit wasn’t enough to cover the cost. Beyond disappointed with how this has unfolded and I definitely don’t recommend this app to anyone. Worst customer service experience I’ve ever had. Steer clear of these scam artists..Version: 39.0.0

Okay but some issuesApp is presentable enough. But doesn’t always provide notifications when I have asked for them. Also wouldn't let me upload my reaction video to the cameo. Have emailed them but awaiting a response..Version: 87.0.0

UnhappyI recently have used this cameo service quite a few times, however the last couple of times I’ve used it I have been charged for the orders and the orders come up with an error message, I have done everything I can to reach out to cameo to file a complaint or support with their email address and nobody has gotten back to me and it’s been over 3 days. So I’m paying for videos that never got properly functioning booking and charged and I have heard nothing in regards to being refunded or for cameo to correct this error and process the orders correctly..Version: 84.0.0

2008 video qualityThe concept is great, turnaround is pretty quick, but the final quality of the video is awful. Downloading means a watermarked logo, despite paying for the video. The download is also 480p in an age of 4K. After contacting their support to inquire about the rationale, was told “that’s just how things are”. *slow clap*.Version: 69.0.0

Réservation crashed but they still charged meIf with IOS just don’t do it. The app crashed and didn’t follow trough but they still charge me! Waiting for for apple as they usually have a good customer service.. cameo redirect apple user the to them Will not use their service ever again.Version: 154.0.0

TerribleI don’t know what’s worse, the technical issues or the customer service. I’m a performer and impersonator. I signed up as a singer to raise money for a local animal sanctuary. I also got several other performers to sign up and make cameo big commissions. I was able to complete several cameos, but just as I started to gain momentum with customers, the app started malfunctioning. Customers were DM’ing me asking for specific cameos, and I couldn’t reply to them. It just kept telling me “can not send.” Customer service didn’t listen to anything I said in my emails and just told me to do a reinstall of the app. upon the reinstall, the app told me I was “forbidden” from logging into my account. I waited four days (with out being able to let people who paid for cameos know that I’m unable to do them) just to be told by the customer service guy that he was deleting my account because they decided to not allow impersonators on the app anymore. What?! Terrible..Version: 49.0.0


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