Royal Caribbean International App Negative ReviewsRoyal Caribbean Cruises Ltd.

Royal Caribbean International Negative Reviews

4.7
4.75528 star

Total 92 Negative Reviews

Royal Caribbean International App Complaints & User Negative Comments 2022

Royal Caribbean International app received 92 complaints, negative comments and reviews by users. Have you ever had a bad experience using Royal Caribbean International? Can you share your negative thoughts about royal caribbean international?

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Royal Caribbean International for Negative User Reviews

AppThe app needs to be more friendly & you should be able to book your trip and day outings on the app as well..Version: 1.23.1

Just doesn’t work.First time traveling with Royal and the whole thing has been nothing but frustrating. The app doesn’t do anything its supposed to do. It shows reservation details but crashes on every single other page. I spent almost a month trying to get into contact with someone who could help and everyone I spoke to was rude and didn’t care at all. There is no information on how to check in when the app doesn’t work, thankfully I’m traveling with others who knew how to do it on the website. Every part of the process thus far has been as difficult as possible to try and plan ahead. I hope the cruise is worth all this annoyance but from the service on the phone and via email I highly doubt it. You want a cruise line app? Stick to Disney. The app actually works and if it doesn’t They at least seem to know how to apologize instead of saying “oh well, try again tomorrow.”.Version: 1.19.1

Not bad but room for improvementPros: The overall UI is solid and reasonably easy to navigate. It’s easy to setup an ID, and once that is done, to book reserved events and add them to you calendar. The app does a good job of highlighting the important events during your cruise. Cons: very often, I wanted to find a specific location or restaurant, but there is no proper search function. This is very annoying, and forces you to search through categories of venues and scroll through every time. Also, the guest profile should be the one stop shop for all your info, but several items, like how to find your expense account number, were not clear. The addition of a simple FAQ would probably help here..Version: 1.22.0

Poor app experienceThe app could have been good if it used persistent storage and employed hash validations to update the content when connecting. As it was devices wouldn’t remain connected to WiFi and it trashed the functionality. Items and menus wouldn’t load, clocks stopped (ship time), calendar items sometimes notified, others not, reconnecting didn’t resolve issues, it required sign out, close app, reopen app and sign in to fix. There’s only so many times you can do this on a 19 night cruise. The content was a bigger problem with erroneous content - wrong times, wrong locations! Wrong activities. There needs to be a master notification function. Our cruise returned to Hawaii for a critically injured passenger but the only way to notify the guests was by a Captain’s announcement which isn’t heard everywhere. Good potential, let down by infrastructure, content management and architectural design failures..Version: 1.21.3

Not enough informationSite needs departure and arrival times Also add “local “ transportation information.Version: 1.21.1

A great start...This app is great for helping you find out what’s going on. Would be useful to be able to “like” an activity so it saves as a list of things you want to do so you can plan your day without having to continually scroll through to look for what’s on as a reminder..Version: 1.10.3

Check InThe App keeps telling me that it has hit a snag and to try again later I have tried and tried but it keeps saying it has hit a snag .Can you help!!!!.Version: 1.23.2

Very Unorganized Boarding ProcessWe had assigned boarding times. We arrived an hour and a half early and there was already a line a hour and a half long. The line was semi organized. They did not have enough dividers for the length of the line. There was also not enough man power to keep the line organized. It was so unorganized that people from another cruise line were mixed in with ours. There were also people who would cut in line which was very frustrating for all those who had been in line waiting patiently. There were elderly who could not stand in line very long. We have taken several cruises with various cruise lines (5 with RC) and the boarding process has NEVER been this awful. This is the worst boarding experience we have ever had boarding a cruise. Extremely disappointed with Royal Caribbean..Version: 1.33.1

DreadfulParts of the app simply won’t load on my iPad, the app is strongly targeted towards sales and mostly pointless for anything useful that I actually want to use it for, and the information that any decent website is supposed to provide just doesn’t exist. Useless..Version: 1.31.2

Ovation of the Seas not on appHoping this app can be up and running with the Ovation of the Seas ship ASAP! Looking at the preview of this app it looks like it would be amazing to use, so I can’t give 5 star till I try it..Version: 1.12.1

Activité et autresDevrait avoir le coût de se qui est payant et on devrait pouvoir réserver.Version: 1.23.2

Checking in errorI’ve been trying to check in and I keep getting an error message saying “sorry, we hit a snag” not sure why this keeps happening. I’ve tried on other phones same issue checked for updates mines up to date no bad wifi.. I’ve checked in 2 others no issues can someone please help me I set sail Friday April 1st and it’s March 31 2022..Version: 1.33.0

Useful only deck mapThe app is really only useful for deck map and daily calendar since the daily paper itinerary is no longer printed and distributed in all staterooms. If you’re not a high tier loyalty member, forget about making reservations unless you BUY a dining package. Forget about booking a show, or if you do, it may or may not show up on your calendar. And then it may disappear. The app overall is very buggy. Thankful I had a Wi-Fi package to communicate with my wife and friends because I wouldn’t have wanted to rely on messages in the app. The messages needs an option for groups within the party to be able to message one another as a group, not just solo…if this is available, I missed it. And an option to message restaurants, excursions, entertainment, etc instead of standing in long lines. A person returning chats/ calls could likely resolve issues more speedily w/o congestion in the promenade created by lines at those counters. It would be great for the app to include photos shot onboard/ ashore for purchase. They could still be watermarked to prevent distribution/ printing. My biggest pet peeve is that RCCL wants the cruiser to use the app primarily only to find the app is not user friendly. Have the developers cruised and used it??.Version: 1.36.0

Our ship not on thereWent through the process of downloading app and registering in the hope of using this for our upcoming cruise. Eventually when successfully logged in the App tells you only available for certain ships but not ours. Wasted time.Version: 1.8.2

Nothing being updated at allCan’t use the app as nothing is being updated. Appreciate the ships aren’t sailing, but many of us have booked holidays that we would like to be able to use the app for whether ultimately they are cancelled/deferred again Further to the response.l recvd from RC 9.6.21. I do have booked sailings....2 actually...does that not count under your comment ‘currently our app is built for guest who have a future vacation planned.... that’s the point, I am one.Version: 1.27.0

GarbageAbsolute waste of time. Get your act together RCI. I’m 3 days into the cruise and the app tells me to check closer to departure. Already appalled at the screw up that is this cruise where if you were so foolish as to board at Civitavecchia you can’t actually reserve any activities after Barcelona until 4 days into the cruise. Very unhappy Diamond members now looking elsewhere.Version: 1.10.3

Not goodThis app is brutal - not intuitive and generic can’t even find the ports we stop at - they are just using it as a revenue up sell opportunity.Version: 1.23.0

App is terrible continually locks upTried to setup a new account, unfortunately the App kept locking up after 45 minutes of frustration I gave up..Version: 1.31.1

World Wide Printing Chairman of the BoardThe web site does not have a simple list to find things I want. After looking for 30 minutes, I never found out how to get the internet package. Unfortunately many web planners are very poor in making web sites easy. This one is not simple and easy. Most web designers want to make it look pretty but not easy to work with. One company I work with had a designer put their books for sale on the internet. Only a few people who tried to check out were successful. They hired another company and successful check out went from about 15% to about 80%. On this web site, people will not give up since that have not choice. To give you the last thing about the web site is this. I am on my IPAD typing and I am looking on it at a 90% view so if I made a mistake writing, it is because I can not proof sideways. A good designer could redesign this in a hour..Version: 1.30.0

This APP has serious issuesIt worked. Now it doesn’t. Constantly says come back later. It was working for my husband and then it just shut down. RCCL is not doing enough to fix this issue. When it works it works fine. Fix it.Version: 1.23.3

Utterly frustratingGreat looking useful app that just won’t work. I have the same name as my dad so it’s taken his name and stateroom details and mixed it up with mine so when I sign in I get his stateroom muster station and roommate. The best part is there is NO way to update this. Even called RC who tried but because everything shows correctly on their system (thank god) there’s not much they can do. Very frustrated..Version: 1.15.0

Get it together.Terrible app. Well below expectations. It’s slow, clunky and not fit for purpose. A high school kid could develop better. Given the prices we are paying, and the profit they make, it’s not unfair to expect an app that works..Version: 1.19.1

Add all the shipsJust downloaded the latest update and tried with excitement to actually use the app. But no - still can’t. Have continually asked for Radiance of the Seas to be added, did finally get a response but it’s not a good one. Not till the end of 2020..Version: 1.23.0

Bad App ExperienceAfter successfully setting up my account, logging in and then clicking on my cruise, I received a pop-up saying “We found your reservation. Please check back for cruise detail closer to departure.” But we were already sailing so that message didn’t even make sense. We had already purchased the WiFi package so I knew that wasn’t the problem. I then looked at their onboard daily itinerary called the Compass and saw that there is App Support from 5-8pm on deck 5. Went to deck 5 at 5:30 but nobody was there. Asked Guest Services and they didn’t know what I was talking about. Showed them the Compass and they talked to each other and said she’d be here in ten minutes. Ten minutes came and went so we asked again and was then told the app isn’t working on this cruise. Not a great experience by any means..Version: 1.13.2

Nice start, needs more work!We recently booked a cruise aboard Allure, and were pleasantly surprised to find that Royal had an apps detailing both the ship as well as our itinerary, dinner menus, and much more. The ability to check our account was also a nice feature. The onboard chat was a nice start, but without a notification feature you have to rely on the other party to open the app to check for messages. It really wasn’t as useful as we’d hoped. Another major letdown is that now that the cruise is over I can no longer access my personal account - in other words without a current reservation number you can’t past the first screen. It would be nice to access Crown & Anchor information, and it seems you should be able to access without currently being on a cruise..Version: 1.11.1

It’s good but room for improvementNeeds needs needs a cruise count down! That’s my Biggest negative. It would also be nice to purchase via the app and not be redirected to the website to purchase items..Version: 1.23.2

An OK AppPretty limited information from what I was expecting. I was hoping to see some cruise compass/itinerary information for past, current or upcoming trips for the ship I will be sailing on. Since my reservation is entered into the App for Harmony of the Seas, it is not allowing me to simulate for Harmony of the Seas. I am able to view information for the Oasis, Allure, Enchantment, Serenade & Symphony of the Seas but not Harmony of the Seas. It would be nice to be able to see event possibilities on the ship you will be taking. It would be great to be able to look at a schedule of events for what is going on aboard the ship you will be taking later prior to arrival for your scheduled cruise. Just to get an idea of all the things to do. Understandable that each event may be different for each trip or not available at all. But being able to see some ideas, that would be awesome. Still an OK App. I was able to find a little bit of useful information..Version: 1.8.1

Good but could be betterWe joined the ship in Rome and the app wouldn’t work. The only way we could make it work was suggest we got on 3 days later in Barcelona. This meant it was confusing as to what shows were on what days. It says a show is on on day 3 but that’s day 6 for us..Version: 1.8.1

Can’t do anything on the appCan’t access any of my reservations for months now. Am going to delete if I see “we are working on the fun” one more time.....Version: 1.26.1

IssuesCan’t get royal gifts No reservations for shows Could be updated and is there a family chat room when on-board.Version: 1.24.0

Several critical things missingThis app becomes critical on the ship especially with kids. However it is missing the following: 1. Ability to text or message your kids. Kids 12 and under cannot create an account. RC is citing a US kids privacy law which is silly because kids can have accounts if parents consent and they limit interaction - they could revise it so parents can communicate with kids. Otherwise good luck communicating and finding kids under 12 on the ship. 2. Ability to call each other - in addition to the chat you should be able to call someone within the app. 3. Location - the app should know your location and allow you to share your location with your family. 4. Apple Watch Version! - this would be amazing if it worked with Apple Watch! All the features like Chat or room key could be awesome!.Version: 1.36.0

Pretty goodVery limited functionality, but does an okay job of what it haa. Would love on ship messaging,.Version: 1.23.0

Absolutely unusableThis doesn’t work says my reservation is linked all ready and has the wrong sailing time. I am unable access anything at all. This app is a pile of garbage. Absolutely unusable..Version: 1.31.2

Good start but needs improvementRCCL needs to look at the Disney App to see how it works Number 1 feature that Disney has is a Group chat that allows users to send messages without having to buy WiFi package. We were onboard with a large family group and this worked like s charm when same group was together on Disney for checking on who was where. Number 2 feature that Disney has is the ability to “like” an event in the Daily Planner and then add it to you personal calendar. It would be helpful to have a Personal Calendar button that would pull in all your pre-made reservations and events you have liked Number 3 feature would be ability to see Adventure Ocean activities to a particular age group A good start but has the possibility for a much better app if you look at how Disney does it.Version: 1.8.2

Confusing and not very usefull.Downloaded the app but not user friendly, and offers very little at this time. They have a lot of homework to do..Version: 1.23.0

CovidUnfortunately there was a lack of continuity and vagueness in the Covid protocol which lead to a very stressful experience for my family. As I am traveling alone since my husband’s death I was behind the group and last to be checked in. As we had all followed the same protocol for presail testing and they had been passed through you can only imagine my surprise when I was detained and told I could not board without being retested. I am fully vaccinated and presented a negative test taken within 48 hours of departure. Before leaving my home I had checked your site and we determined that taking the test 2 days before departure and 3 days after our flight to Amsterdam was the most prudent and within the guidelines provided by Royal Caribbean at that time. After I was detained my family was stopped and also forced to retest. My father is handicapped which made for a more stressful experience. In the future I would hope that better training and consistency will make a better experience. Thank you for reviewing my comments and taking them into consideration for future travelers. Sincerely, Dawn M Bates.Version: 1.35.3

Not workingLogin and it asks to select a booking. However it does not do anything when try to click/select booking. And no other options. Needs fixing..Version: 1.30.0

So much potential. So much missingMy wish list for the Royal Caribbean app - stop interrupting my audio when opening the app - C&A point monitoring (including showing points from future bookings) - countdown to next cruise widget - add seapass to Apple Wallet (adding AW functionality to the cruise experience) - important notifications from the bridge (missing ports etc) - notification when time to disembark - notification of all aboard (½ hour notice based on ship time, so it doesn’t matter if phone changes time zones) - text ship services (guest services, state room attendant etc) - 1 touch check in. (Just like my airline app does) includes credit card, esta or visa, vaccination status, emergency contact etc) - text Royal Caribbean shoreside (this could be WhatsApp, iMessage etc) - complete survey in app - store my future cruises instead of downloading every time - remind payment is due, and for those not using a TA, make payment through app possible (add Apple Pay).Version: 1.33.0

ConfusingWhy did you change it?.Version: 1.29.1

Why the update ?Why is there an update for this app. Since when and where are these ships cruising around ??.Version: 1.26.0

Check in closed???Why is check in closed. Can get our boarding pass. Do you not mirror the way flights work? There is a Flood of communication on what we can purchase but not clear instructions on proper boarding procedures..Version: 1.31.0

Lacks true thoughtThe app does the basic job and that is it. Needs improvement with many of its functions. It goes without saying that it needs a communication function so you can keep in touch with your friends and family. We are on the Symphony of the Seas which is huge. I’m constantly trying to ensure my family knows where to meet up. Wasted time and stress when I’m on vacation. Then the wayfair part of the app. The developers need to go further. Like a link to find a restaurant or room should go to the deck and highlight. Not just a picture of the deck and I need to locate. The small things help. Was difficult to determine the include meals and dinners with the non included. This should be clear on the app..Version: 1.23.5

Not Ready for Prime TimeA fair start but needs refinement. Too many minor issues to document here. An example: wife and I booked using same credit card; one cabin. Our separate apps will not consolidate our ship spending on the cruise. She was allocated some credits and expenses while I was allocated others. No way to merge the accounts into one. We, thus, have two accounts for each trip and we want one! Define user “accounts” better on the app. Our ship spending should be one consolidated number, not two separate and different numbers. Other examples: show where ship is at any given time; enable dinner and excursion reservations through the app; show comprehensive past RCC travel history for users; and many more. While not an app issue, since Celebrity and RC share a parent, merge the accounts into a single app and give customers cross credit for bookings on either. This app could be MUCH better and far more user friendly!.Version: 1.31.1

Terrible AppVery time to try to access the Royal Caribbean app you half way through your check in and then it we are having difficulties try again later. Then states not now. It terrible to use. Don’t like it at all.😣😖🤔🤔🤔🤔🤔.Version: 1.23.1

App reviewApp would be awesome 5 stars if everything was accessible. Two and half weeks out from our cruise and still not able to book anything on the cruise planer. Rather frustrating!!!!.Version: 1.23.5

CruiserOkay so the email said “check In now” so I loaded the app and tried checking in!! I’ve been messing with it for 10 minutes and once it “opens “ the checkin in the app there is nowhere to be found , any way to check in! Not very user friendly at all!! Very frustrating.Version: 1.22.0

Horrible designThis has to be one of the most confusing app UX designs i have ever seen..Version: 1.22.0

I know it’s likely a soft opening but RC had YEARS to perfect this!First of all, I LOVE RC, and I’m soooo happy to cruise again and the measures the company has put in place to keep everyone safe and healthy are impeccable!! However, the app ONLY works for folks who are on a Sunday to Sunday cruise because “that’s when the week ends then begins again…” or - at least this is true for the European Harmony of the Seas Cruise Ship. We embarked in Roma and it just so happened there were others who embarked in Barcelona (4 stops away from our first day) and the app ONLY worked for the Barcelona passengers and not us because we embarked on a Thursday from Roma. Uhhh…makes zero sense. We were told at least 10 times that tech was “working on the issue…”. Thus, we couldn’t book excursions, reservations for dinner, or even see the schedule for the day on the app. It never worked for us. Booooo. I’m sure it’ll be figured out eventually, though..Version: 1.29.0

Missing informationWe have 12 guests in our party all linked to our booking but none of their information is showing eg excursions, dining etc..Version: 1.33.0

Mr j ReillyI am diamond plus and 300 sea days ,in the beginning of our cruising days we put Royal Caribbean International as a 5 star at the top of our cruising list but over time have lost many extras and recognition it seems to be after all the support we have given them they are not particularly interested in us UNLESS you are Pinnacle or suite guest.i think they should look after the people who have supported them over the years and not one time sailing suite guests....stop chasing the $$$$$ and look after the customers that support you R.C..Version: 1.15.0

SuggestionsOn Harmony this week. There is no Coca-Cola Freestyle Station on deck 8 as shown in the app. Consider allowing guests to give feedback on app while in the app. When I click on my calendar only show scheduled events and hide free time so an easily accessible summary is available or just route to all scheduled events/shows/activities/etc. Show current temp real-time on home page up top. Allow account holder to select preferences for notifications including sound tones. On deck plans it would be nice to be able to zoom in or out and also tap on a venue and the app takes you to the info on the place which is available but in multiple steps currently. Allow the opportunity to read transcript or listen to announcements on app. I’m sure there’s more but overall keeps getting better with the enhancements..Version: 1.21.3

Scanning passportNo confirmation given that passport scanned successfully..., I guess I’ll find out when I board ship.Version: 1.23.1

Harmony of the Seas issuesI just got on a sailing on Harmony of the Seas and unfortunately I’ve had the app giving me bad information. It is telling me my dining room is on the wrong floor. It’s also missing some reservations even though the front desk and the cruise planner show them. My wife’s phone (while she’s logged into the same account as my phone) doesn’t show any of our reservations on day 2. And day 4,5 and 7 don’t even show on the calendar even though they do on my phone. I’ve force quit and restarted the app multiple times and the problem persists. The app may have a race condition or is locally caching bad data. I understand the app just added support for Harmony of the Seas but the data inconsistency between phones is weird. Small UI feedback: Opening the calendar is hard to do, it would be nicer to have a button to just open the full calendar instead of having to do a swipe up most of the screen. Additionally closing the calendar is a pain. Clicking the down chevron doesn’t close it, and half the time when swiping it down with my finger on the chevron I open the Notification Center on my phone so I have to mentally remember to put my finger lower. I appreciate all the Royal Caribbean development teams are doing, the app makes it nice to find upcoming events and makes making reservations easier. I just want to be able to trust the data I see and have all the correct information..Version: 1.13.1

Functional, But Missing Some ThingsThe app itself works fine, aside from the chat going down on occasion. I’m giving three stars because I felt it was missing some obvious features. It would have been nice if you could receive notifications when someone sends you a message over chat. I missed several messages because I didn’t keep this app up at all times, which seems to be the only way to know if you have a new message. Makes it hard to communicate with friends and family on board. The other things I would have expected this app to have would have been a way to add activities to your own schedule (like the guidebook app). It would be nice to be able to scroll through the things I specifically was interested in for the day and get notifications about 15 minutes before to remind me. The information provided for the debarkation process also seemed a little sparse..Version: 1.11.0

Quite goodSome listed events change times or disappear unexpectedly & without notice? Otherwise, ok..Version: 1.22.0

FreezesThe app was ok to set up, but then froze as I was trying to move from page to page, so is useless. Going to delete and reinstall to see if that work..Version: 1.28.1

AnnoyingI have been trying to check us all in, and it keeps coming up with “ hit a snag, try later “ it’s getting annoying now. It was brilliant up til then, so much easier than doing it on the computer.Version: 1.20

Wifi & messagingWifi drops out all the time and difficult to log back in. Would be great if we could message the people we are travelling with when on the ship to know where everyone is or to catch up rather than wait for them to get to their rooms..Version: 1.23.0

Doesn't work since the updateIt was quite good before the update and I could add things to my itinerary while on holiday. Now I've updated it (halfway through my cruise) and it doesn't work at all. I keep getting a very annoying "Sorry, we hit a snag. Try again later" message. Very disappointing. I wish I hadn't updated it..Version: 1.20

All cruise booking details givenI downloaded the app and created an account with my name and DOB and instantly was shown all of my up and coming cruise details. Some may think that this is good but name and DOB only is definitely NOT secure. No need for a reference number. No checking that I was the person in question. Poor data protection!!.Version: 1.18.0

AlertsIt would be good if you could select activities that you wanted to do on the app, and it would send you the reminders of when they are coming up..Version: 1.10.3

Lots of info but little on ship safetyI like the app. Tells me where places are where I can buy stuff. But one thing that it’s short on - info on safety. For example, where is Muster Station C12, which is where our muster station is? It’d be nice to know all this information beforehand in case of an event where we’d need to go there. Thanks..Version: 1.24.0

Please bring to the whole fleet!Such a fantastic idea, just a shame I can't use the app as I'm sailing on the Independence. Please bring the app out for the whole fleet! Edit: I’m now sailing on the Symphony of the Seas and this app is great. I no longer need to use the Cruise Compass, as everything is on the app! From restaurant menus, show reservations, ship map to seeing how much I’ve spent on my SeaPass. I don’t know whether this app is now available for all ships, but it’s a really handy app to have!.Version: 1.8.2

Check-in optionHave a cruise coming up, app will not let us checkin or upload vaccine info…so frustrating. Celebrity’s app works great, can’t you use the same platform? Feb 16 Update: we did most of our check-in online, then reinstalled the app about 6 times over several days, with no change. Then all of a sudden one morning the icon appeared and we were able to upload required vaccine info..Version: 1.31.2

IssuesAccount details don’t update and match actual account and are days behind Menu in app is not the current of my time dining room and times are different and often staff in retail sales don’t know what app advertised.Version: 1.21.3

Horrible!For a company this size that requires you to use the app, this app is horrible. First of all I can go in and edit anybody’s information that I’m traveling with. There’s no privacy. That’s ridiculous in itself. Anytime I open something it defaults to someone else’s information. When I tried to take my security photo it said “oops sorry we hit a snag try again later.” I tried the next day and got the same error message. I can’t imagine what a nightmare it’s going to be to have to use this to get onto the boat. I cannot find where to print my luggage tags, guess I will have to get on a regular computer for that. Where do you find the instructions you’re supposed to follow the instructions for the muster station? Maybe that shows up later. Here’s hoping..Version: 1.32.0

Problems with scheduling dining online when you have six peopleWe booked as so many others two years ago our trip on Royal we are diamond members as a gift we purchased three cabins for my son and his family when the Covid hit we had to reschedule using our vouchers and I spent two hours on the phone with Victoria and rebooked our trip. That time she booked all three cabins together or so I thought and we were supposed to receive my time dining of 615 we just learned a week ago that we were not linked together and we cannot eat together unless we have a 745 evening dining both my husband and I are on medication and need to eat before a certain time called and asked to link us and we wanted to eat dinner together especially for the holiday which was the purpose of us purchasing all three cabins. Yet we were told that we were not linked and the time was gone. Very upset and wanted to let you know THIS IS WRONG. We are on Harmony of the sea with a sailing date of November 21.Version: 1.30.0

Site is HopelessHard to navigate. Different information to website. Cruise line is really hard to communicate with, they change they itinerary at the drop of a hat for no apparent reason and finally cancelled one day before and at the bottom end in terms of compensation when cruise cancelled.Version: 1.23.5

Credit card issuesI’ve been having nonstop issues with credit card. Every time I changed my credit card, it changed a different person’s credit card to mine, and they could use my credit card on their account. And sometimes they would change their card info and then I would have someone else’s card on my account. When I logged out and logged back in, it would show no card but also did not have an option to add a card. I uninstalled the app and reinstalled the app, and the credit card issues continued. I have no idea why this is happening, the staff tried their best to help me but they don’t know why this is happening. This is only my second time cruising with RCCL. I’ve done all the troubleshooting on my own and with guest services on the ship. They said they had never seen the issue before. The only solution was for guest services to manually enter my card at the counter and then I had to review the statement at the desk every day to ensure that the card wasn’t randomly changed and that I wasn’t charged for someone else’s bills. It was an incredible inconvenience to my experience. My friends, family, and I hesitate to cruise with RCCL again because of this major app issue..Version: 1.36.0

Where is OVATIONS OF THE SEA????If would be lovely if the app developers would actually answer the very very frequently asked question of when you are going to add Ovations to this app. I’m travelling trans Pacific in Sep/Oct and would like to use this currently “useless” app. Please acknowledge your clients and please answer the question!.Version: 1.16.2

Must have Face IDMany phone users do not like or want Face ID on their phones, but this app refuses to enable usage without it. What a shame such an unnecessary extra as Face ID prevents so many from enjoying the app..Version: 1.26.5

Landscape mode for iPadPlease provide landscape mode for iPad users. The app would be better viewed this way on the iPad. Thanks,.Version: 1.26.4

Daily CalendarWhen you add your own items to your calendar, it doesn’t show them if they start before 7 am, you should be able to adjust this for early morning exercise.Version: 1.21.2

Sorry We Hit A SnagSince last update the app is unable to find our reservations..Version: 1.22.0

Missing a day?Myself and husband are both in the app which is missing a day of our cruise! Despite showing a reservations button on excursions this was disabled, but able to book online via computer. Other than not working properly the app is usable and intuitive.Version: 1.17.0

My Calendar and Reservations features aren’t particularly usefulThe app lists all of the activities each day. This is great. The problem is you can’t add the activities to My Calendar to create a personal itinerary for each day (except for the few things you can reserve). This should be a simple operation of marking an item as ‘interested’, ‘’going’ or ‘reserved’. The Reservations feature needs to be refined to show available reservation times without having to give up an existing reservation first (i.e., you should be able to exchange a reservation spot, not cancel just to find out there are no alternatives available). Lastly, the layout of the app needs improvement. The kiosks onboard the ship were organized better and easier to use..Version: 1.13.1

Refund NightmareDecember 30, 2021 I cancelled a cruise with Royal Caribbean and fell under the requirements to get a future cruise credit. I was told at that time I was owed money back on to my credit card for gratuities and taxes that they were not allowed to put into a FCC. On February 3, 2022 I hadn’t received a refund of all of my money so spent 4 hours on the phone with Royal who had to contact the account and the refund departments and figured out I was in fact owed $1250 to my credit card and said they would “expedite” my refund. February 28, 2022 I get an email of a FCC for $1250, another 1.5 hour call to Royal to be told human error and they are again going to “expedite” my refund and I can call back in 2 weeks to check the status. Meanwhile I have a new cruise booked and that payment is due March 18, 2022. It has been over 2 months since I was told I was getting a refund, and still no one can tell me how much longer it will be and they are expecting me to pay by bill! I have loved Royal Caribbean for many many years and think they had a fabulous program set up during Covid, but this is unacceptable!.Version: 1.31.2

No Check-InI’m 55 days out and received a email from Royal Caribbean letting me know I could do my check-in using the App. When I log into the App it shows my Cruise but when I click on it it tells me to come back later and I cannot view any details about the cruise nor do I have any other options except to view the cruise listing. I deleted the App and downloaded it again in case it did not update correctly since I last used it in March but that did nothing. Still can begin any check-in process so I am forced to go to my desktop and log into my online account. Hopefully this is just temporary because I used the App back in March without any problems and having my phone with me all the time allowed me to show my Set-Sail pass at the port to bypass the desk and also to view events and bookings I had arranged. I also kept track of my spending with this App. So let’s hope this is just a technical error that they can fix or unless they notified me too early for the App usage. I was able to do everything on my desktop instead for the next 2 cruises I’m going on 7/5 & 7/12..Version: 1.16.2

Problems saving boarding passCannot save my boarding passes in my Apple Wallet. Not too user friendly. Takes time to update. Needs improvements..Version: 1.22.0

Not fairI made a reservation for a junior suite in March, paid for the majority of the trip but still had a balance, I had a credit card on file that was going to be charged the remaining balance as we got closer to the trip, not seeing any activity I got curious see if everything was okay just to find out my reservation was cancelled, I lost it, I can’t believe that they didn’t call me, they said they sent email reminders but I’ve checked, my spam, junk & deleted emails and didn’t find anything from them, I luckily got some help from a customer service agent and was able to reinstate my trip, I paid the remaining balance and lost my junior suite accommodation, I now have a smaller room, I feel totally ripped off, the sad part is that there was junior suites available but they wanted to charge me an additional 2k , that real scum bag customer service, I may not ever referred royal Caribbean to anyone anymore, Shane on you royal Caribbean for trying to charge me double for something I already paid for, I’m totally disgusted, what ever happened to customer service, I called about 5 times trying to get help, I don’t want a free upgrade I just want what I paid for..Version: 1.36.0

Very poor appConsidering this is a big company, the app looks like it was created by a child. It fails to load constantly after the update. Have had to delete and reload several times. Hope the ships have better tech..Version: 1.27.1

Some improvements neededOverall it’s an “ok” app. Some things that will make it shine more include: Improve the UI/UX. Finding information is not real intuitive. Too many taps and screens to get all the info one needs. Adding some AI may help. Make use of the landscape view to show more or different info. Support for tablets such as iPads Ability to add personal notes to the itinerary Option to Push itinerary to local calendar or other apps (e.g. if one wants to copy the itinerary as part of their travel jounal) Finally, while it’s much more involved than just simply adding a new feature in the app, it would be great if you could stream what’s being broadcast to the room TVs to the app. Handy when lounging or even in the bathroom ;-).Version: 1.21.2

Doesn’t workApp Doesn’t work. Haven’t been able to load my cruise since the latest update..Version: 1.23.1

Tedious and complexThe app asks me to check in but it doesn’t proceed easily. After several attempts I believe I managed to succeed. I would wish for a more simplified process and of course the terms and conditions are absurdly onerous to actually read. Perhaps a numbering system of identifying steps completed and subsequently missing in the process would help. Not being an expert in application design I can only guess at what might make a more user friendly format..Version: 1.24.0

Don’t like the app at allNot user friendly and lost all the bookings I made..Version: 1.24.1

Screen displayStill does not provide the same screen display on a iPad as the iPhone. Ongoing since its original release. Also would be great to add personal items to the calendar just like their web cruise planner can accomplish..Version: 1.24.0

App doesn’t show my ship/sailingSo far my experience with Royal has been horrendous. Your poor communication and lack of information has been terrible. Your website says you offer service 24/7 yet it has taken 4 days for someone to reply to my email with answers about our sailing and I still do not have the answers I am needing. Luckily we are onboard now and the staff are wonderful..Version: 1.8.2

Great Cruise Line with a second ranked appThe app has improved since my last review in January 2022 which is good to see. I like the the fact that you can read excursions, entertainment, etc within the planner portion of the app. Also, I like that these can be added to my calendar within the app. Things I would like to see added would be to search and book future cruises. It would be nice to write a review of the excursions within the app. Unfortunately the texting within the app is not a very effective way of staying in touch with other cruisers as the only notification is that the three dots in the top right hand corner turn red. And, you only see this if your in the app. There is no pop-up or banner or buzz to notify you of the message you have received. Hopefully this is an easy fix. The calendar portion does remind you of coming events such as meals, excursions, shows, etc. Finally, if you have multiple cruises planned it is not possible to tell which cruise the app is on without backing out, losing what your working and go to a hidden page within the app. Finally it is very difficult to tell what other people are linked to your reservation number..Version: 1.35.3

No update informationWe were supposed to navégate on the Anthem of the seas last Friday 7th but they delay one day and then 3 more days and NEVER UP DATE THE INFORMATION IN THE APP, we waste time and money because no real information was showing in the app, even in the web page and by phone!!!.Version: 1.23.4

IssuesWe used this app in the past and loved it. However, that was with newer ships. We are due to sail on the Jewel next month and we are still unable to check in through the app and there is no facility to load our covid passes or complete our health questionnaire.Version: 1.31.2

Check in nightmareWe were on time for our 2:30 check in. We were directed to go to a line that had people ranging from 2:2:30 check ins. We then stood in line for 2 hours while they let people who had arrived late to go ahead of us. Why???? We had beat ourselves to get there on time. If you are late you should wait behind people who were on time. This calling people who were late to the front of the line went on for 1.5 hours. Ridiculous. Then there were people who had all kinds of exceptions that had to go ahead of us. The customers standing around me were mad and frustrated. The people wearing teal shirts were idiots and no one seemed to know what they were doing. The teal shirted idiots did not know what each were telling the customers waiting in line. I did not feel catered too. Also standing for 2hrs in the heat…no one offered water or drinks. The teal shirted idiots spoke harshly and were rude. I know we are all dealing with covid but we were asked to show proof 3 times through the check in process. Why? I even had to submit proof of vaccination days before. Why?? Get your act together Royal Caribbean. By the time I got through check in I was miserable hot sweaty and frustrated and thirsty. Cruise has not left yet so I’m hoping they can change my mind and emotions soon or part 2 to this review will be even more negative. I hope writing this review changes this process for someone. With technology it doesn’t have to be so hard..Version: 1.31.0

Not workingSince the update 4 days ago The ap has reset and keeps asking me to put in my details and then I get an error message. Sailing on Ovation in Feb and previously was using the ap. Very frustrating..Version: 1.23.1


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