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- 95.1SAFETY SCORE
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Royal Caribbean International App User Positive Comments 2024
Royal Caribbean International app received 114 positive comments and reviews by users. Can you share your positive thoughts about royal caribbean international?
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Royal Caribbean International for Positive User Reviews
✓ Michael (table 430) The Best WaiterExcellent service, very professional Michael has taken care of us, has advised us about the menu and has made us feel really comfortable. Amazing person and amazing waiter. Alejandro and Isabel from United Kingdom.Version: 1.35.3
✓ Great appSo easy to use and makes getting to know the ship before you leave so easy.Version: 1.42.0
✓ Great AppSo much easier to check in than it was before and quite impressed by how easy it really was..Version: 1.28.1
✓ Works like something like this shouldI was a little skeptical at first having had bad experiences with certain “apps” that don’t do more than just take you to the company's website. This app was great though! Useful, very few glitches, intuitive. I have a few suggestions if anyone at RC is reading this: (1) ability to add custom events to your calendar (eg spa treatments so that you aren’t woken up by the spa calling on the day of your treatment because you’re late), (2) speaking of, spa treatments syncing into the calendar, (3) order room service from the app, (4) make on ship calls (or messages!) from the app (guest services, stateroom attendant, etc.), (5) be able to view and purchase your photo packages from the app, (6) interguest messaging and/or calling, (7) alarms and/or notifications reminding you of your appointments or other important information. Thanks for the great app!.Version: 1.21.3
✓ Wonder of seasIt was a great vacation. One comment on Table Tennis. We recommended you a system to give every one qual opportunity. Example 3 games and switch.Version: 1.49.2
✓ Very UsefulUsed the App well before & during our July 2019 Mediterranean cruise on the Vision. Found it very useful. All RC need to do now is add all their ships to the App without delay as it will certainly create a much better experience for their customers..Version: 1.21.0
✓ CruiserLove RC as a Cruse line Been on others and they do not compare Recommend to anyone give them a go you will be impressed.Version: 1.23.1
✓ Best lineI traveled with this line less than a year ago and was the best experience! It was also my first time in a cruise and now I don’t want to try any other! I was also very impressed because I forgot some jewelry in my room and they were able to mail my stuff home. I would definitely recommend this line for an amazing weekend or longer than that. We did a weekend And had so much fun .... so much stuff to do on board. Far from what most people think, it’s less expensive than going on vacation out of town. Where can you go and spend less than 150 daily with hotel food, attractions, and Fly fare included? From ice skating to rock wall climbing, and many other fun activities to enjoy, there is no time to think about getting bored. So much fun that I couldn’t resist to go back and will be boarding my second cruise in a month !.Version: 1.16.2
✓ Love thisThis app is off to a great start! Can’t wait to see it evolve. It’s so nice not to have to carry around the daily activities sheet. Eventually that will mean less paper too! I really enjoyed being able to quickly look up an activity and find it. For the future being able to star something or heart something and have your favorites pop up would be wonderful. It would also be great to be able to share your activities with others in your group or in the ship. Maybe even a locate your friend so you can catch up and join them for that show or activity. Also having information like sailing time and docking time would be convenient to have in the app as well. I love it and I’m excited about this new app. I’m looking forward to see how it evolves on my next cruise..Version: 1.8.1
✓ Not too friendlyThe app needs to be more intuitive and easier to work with..Version: 1.48.1
✓ Enchantment of the Seas. Galveston to Cozumel Aug 5-9We have thus far had a terrible trip. First if our boarding time is 2-2:30 then why are there no staff to assist with bags? Second our balcony was old and rusted. Had to change rooms. There are several parts of the ship in need of refurbishing. Lots of rust on upper deck 10 and 9. Definitely can see the rust from the outside of the ship too. Management should be ashamed of themselves to allow such a terrible appearance. Not a good idea to dock us next to the Symphony of the Seaa because it just shows us that you have the dollars to invest and upgrade your ships. The quality of the food at dinner is not great at all. I suggest some serious refurbishment and upgrades ( water slide, indoor skating rink, bumper cars, basketball court, something), also the jacuzzi was lukewarm just to name a few. Alsi our speedboat snorkel excursion had very few fish and the lunch was terrible..Version: 1.19.1
✓ Mr Les MiltonFantastic cruise on the Ovation of the Sea. Anyone who had a complaint is too hard to please. Abdul and his team in the Windjammer where exceptional and it was pleasing to see one of your 5 star employers Tarash Sharma receive a promotion. Well done to you all as the cruise was a delight to me my wife and my four friends who were with us..Version: 1.23.2
✓ 1st time cruisersWhat a wonderful experience. The staff have been so friendly and helpful. Fantastic ship with lots to do - only downfall is that our trip was only for 5 days and would have loved it to have been longer (we’ll be back for another cruise!) Kathy & Dennis.Version: 1.23.1
✓ AppI haven’t boarded Quantum of the Seas until 4 April, however, I enjoy very much accessing the APP. Provides me anticipation, bringing with it excitement, I really enjoy how Royal Caribbean App provides the total layout of the ship with shops, restaurants, theatre, fun activities, I am really looking forward to the Solarium. I am looking forward to coming on board and checking out our cabin, actually being onboard, this will be my first time on a cruise ship, I am so looking forward to being onboard, sailing Royal Caribbean. Love your APP Dennis.Version: 1.39.0
✓ Formal nightsGood morning we have a cruise on the booked for the 12 th December from Brisbane South Pacific back to Brisbane on 21 st December 2022. Can you tell me as we are on board Quantum of the Seas is there any Formal nights wot night that they are on and any Theme nights that we should be made a we’re of , as we are a party of 7 we ge all searched and can not find any information . Thank you Mrs Cherylene and Tim Goddard..Version: 1.37.0
✓ Does not work at allDownloaded app which says please update - I did yet all only allows you to update yet App Store says open - circular reference and complete waste of time as noting works and I have a new iPhone 11.Version: 1.28.0
✓ Bob VoyageA great way to keep updated with all your cruise information with just 1 click as well as communicating with travel companions..Version: 1.51.0
✓ Awesome cruise experienceMe and my husband enjoyed our cruise. Kudos to all staff who handle the KeYs as it is well handle from check in to check out. Please keep it up or enhance more the Key service. Kudos also to Main dining staffs especially to our waiter and assistant waiter; Digvijay and John, whom we called Big DJ and Lil’ Jay. This two serves above and beyond and we can feel that they serve from their heart, they do remember our name and the drinks that we like. This two also make sure that we are informed on dining schedule and info like the immigration check to ensure that we have our sea pass and passport. Both are great and deserve to go up on the next level as they showed delightful service. Kudos to Main dining room supervisors and manager for a great job. Windjammer food, quite mediocre as nothing especial on breakfast choices, but it’s fine. In our first 2 meals on windjammer we did not see anyone offer drinks however on the third and fourth day we are well service by Axl, offers and service us drink. The shows; the comedian is good and the Tenor is good too. The production mediocre. Thanks to Cruise Director for having the Appreciation to Veteran… this is a memorable one for giving time to appreciate our Veterans. Also the 80’ and 70’s party is great. Thanks to alll the staff on this events. Will see you all again in our next cruises!.Version: 1.48.0
✓ 28 Nov 2023I’ve just come home from an amazing 8 day cruise to South Sea Islands and Vanuatu. I’ve been more than impressed by the quality of service received throughout this beautiful ship. These staff members have been trained to get to know their guests not just “do a good job”. This makes a person feel like they are really important to them and want to make the cruise a great experience..Version: 1.48.1
✓ ServiceGreat service. Kept informed of any changes or updates all the way through. 👍🏻.Version: 1.33.0
✓ Symphony of the seas app - good but could be betterI’m really pleased I downloaded the app. The check in process was brilliant and once you know how to locate everything on the app it generally works really well. However it would be great if you could add in reminders for the things you’d like to do on certain days so they appear in you itinerary..Version: 1.8.2
✓ A great AppDefinitely a great App to have is cruising Royal ! A must ! Very easy to use and very informative!.Version: 1.45.0
✓ Seems easy and simple to use.Only recently downloaded this App but it seems easy and simple to use 🥳.Version: 1.36.1
✓ Feedback for staff on wonder of the seasWilly and Anjin on the wonder of the seas in the main dinning room where first class. Excellent service. Everything was catered for a really pleasure. Highly recommend these two gentlemen for commendation Mark Sutton sailed 8/5/22.Version: 1.34.0
✓ Ship and StaffFirst time in RC and I love the Allure of the Seas. The crew are amazing. Special shout-out to our Main Dining wait Eduardo and his assistant Jackie. They made our dining experience spectacular. Not only that the food were delicious but their level of service is beyond great. Their smiles and friendly attitudes made us feel welcome. Our housekeeper, Piya. She did a terrific job cleaning our room and made it look comfortable to come “home” to. She is very friendly and always talks and jokes with us every time we see her in the hallway. Shoutout to Julius from Philippines. Every time we see him at the Widjammer buffet and Sorrentos Pizza, he always says hi and talks to us. Even if we were just passing by at the promenade, if he sees us, he always acknowledges us. He’s an awesome dude! Jennelyn from the photo department is also one of the staff that we connected with. Her friendly personality and happy self don’t go unnoticed. We always talk to her whenever we run into each other. All the staff are amazing. My husband and I truly enjoyed our cruise!.Version: 1.41.2
✓ Excellent appLast time on a cruise was 15 years ago P&O everything was phone calls and brochures… the app is great along with the fb page for information from pervious passengers so looking forward to cruising with Royal Caribbean.Version: 1.46.0
✓ ExcellenceWe just returned from a cruise aboard Enchantment of the Seas. We loved everything about this cruise out of Galveston Texas. We particularly liked the smaller ship as there were not as many people. The entertainment was outstanding and we loved the comedians as well. We purchased “the key” and found it worth the added cost. We are not heavy drinkers or gamblers but enjoyed the simpler things this ship had to offer such as the climbing wall, walking track, and fitness equipment. The solarium and pool areas were great as there were abundance of lounging chairs. We have cruised twice before with another cruise line and was so disappointed with lack of room to accommodate guests that we almost didn’t book another cruise, we are thrilled we did. This app is very helpful when aboard ship! Thank you!.Version: 1.21.0
✓ GoodThe app is convenient and easy to use…when it’s not glitching. A couple of things I’d like to see is a more interactive deck map-I’d like to be able to actually tap on the locations shown on the map and be able to see the hours/information directly instead of having to leave the deck map and also I’d like for the messaging/chat function to be easier to find within the app. Overall though, it’s a very useful tool for finding your way around the ship and planning your day..Version: 1.41.2
✓ Jewel of the seaWe have just just come back from a fabulous cruise on the Jewel of the sea what a fabulous ship we would give the cruise 10 out of 10 the best cruise we have had, we will always pick the RCI as our first preference 10 out of 10 fantastic we will return thank you RCI..Version: 1.30.0
✓ IssuesAccount details don’t update and match actual account and are days behind Menu in app is not the current of my time dining room and times are different and often staff in retail sales don’t know what app advertised.Version: 1.21.3
✓ Must have if you’re a fan and traveler of RCCLLove this app. I haven’t used it yet on the ship but I’m looking forward to it. Right now on pre-cruise and I can see almost if not all activities on board. From balloon animals to cupcake making to wine tasting to the famous quest events (adult and family!) you can review it all once you have signed in with your user information. It can show you deck plans, information on events, if it’s free or has a cost involved. Is it designed for young or adult. Most of this information use to not be available to you until you saw a daily cruise planner on board. Now you can review before you go and help you plan your trip and then once on board you can add these items to your daily planner (can not add an event to your planner until you are on board, only down side). If you are looking for anything you’re able to fine it here, I hope! I will let you know once I get back how it worked on the ship..Version: 1.19.0
✓ Covid changed a lotThis app is the best ch age since a covid. We cruise a lot and we never really did a lot of the activities when they came via the newsletter at night but now since we have the app we did loads of activities on our last cruise. It was so good to have everything on our phone with us all of the time. The only couple of down sides are that it would be twice a as good if you could call other guests from the app like what’s app or messenger and it didn’t drop off the wifi all the time. But a huge step forward..Version: 1.40.1
✓ OnboardingSmooth transition from dropping suitcases to passport and border control. Everyone was so friendly and accommodating. Travelling with my 87 year old mother who is amazed and we haven’t even departed the port..Version: 1.38.0
✓ ExcellentLove using this app and I’m not even on board yet. Makes me feel like I’m about to embark onto my cruise and its still two months away. Can’t wait for the first cruise after 3 years. So excited!!.Version: 1.35.3
✓ Amazing cruiseIt was our first cruising trip. The experience given by everyone on from Royal Caribbean cruise is amazing. It is beyond comparison. We don’t mind recommending this cruise to anyone with out slightest of doubt. Not having words to explain but overall it was Royal experience. Thanks to everyone on the board..Version: 1.49.0
✓ MrI am a faithful customer and I appreciate a lot of ways Royal does business with their customers. I also understand times were tough during covid for all cruise companies. This year I have noticed some changes in the food. Quantities and choices have gone down a bit. No more seconds on all items, no cheese plates, very hard to get toasts in the same time with eggs with breakfast in all venues… I really hope this is temporary. JP.Version: 1.44.0
✓ Makes sense!Absolutely makes sense...every aspect of cruise life at your fingertips. No A4 bits of paper..and if you do all the pre boarding steps of taking a photograph,it make boarding and getting thru security so easy and quick..Version: 1.19.0
✓ FoodNot as good as expected. Staff excellent. Bed really hard..Version: 1.24.0
✓ Beyond wordsThis app is the gold standard for any travel app it’s colourful easy to navigate UI and extremely informative.Version: 1.34.1
✓ Sync My Calendar!!Why does this new Royal app NOT sync-up with My Calendar itineraries into it for this full functionality from all the work I did adding then this your full website version for my upcoming cruises?? I have already checked in. And did all my boarding eDocs, so why don’t you show the Ships daily itinerary items here as well. Guests want make plans to go to specialty dinners, shore excursions, signup for onboard activities times that don’t conflict, and we should see all fixed evening entertainment & shows or other daily activities that are always constant. Along with dining hours of operations...why don’t we??? It’s truly ridiculous that your Technology & Guest Experience Teams don’t have this all working correctly like with other cruise line company’s. Please fix, because as a Crown Platinum RCCL member, and owner of 2 technology companies, this is truly embarrassing, in my opinion!.Version: 1.22.0
✓ Boarding experienceVery easy to use and quite quick..Version: 1.40.1
✓ Pre-Boarding experience - fantastic...!Amongst all the excitement of booking a short cruise, along cones this amazing app to help make life all that much easier....!!! I will get interested to see his well it goes once on board as previous experiences with similar apps have been disappointing....Version: 1.23.1
✓ Major bugsThis would be a great little app if it worked correctly. It’s very slow to load. Only give you basic information for that days cruise. It’s often down so you are unable to see you onboard balance. It needs to be pulled down and fixed..Version: 1.10.2
✓ The ‘APP’First time cruisers - what a fantastic tool - so great to see what is available before you go to make most of your trip. Can’t wait to board The Anthem of the Seas..Version: 1.45.0
✓ The best thing ever in the worldI love it I think it’s gonna be great because like you guys are like the best ever like ever and I thank you for letting us do this because my brother Dominic is going to training for two years and this is a special thing for him and we’re thanking you because I love how you let us do this for a special occasion. If you don’t know that occasion that’s OK it was Dominic‘s going into you know the military obviously because I really miss him and I was crying in the car because I didn’t want him to go and I am thanking you because you guys have been so grateful for letting us come Walton going to Gatlinburg because that’s gonna be really fun with the family name, Ashlyn sprinkles and then our last is PAUL that spells Paul of course thank you for everything that you’ve done for us like everything by Simi be on the thing but who knows I love your company and I’ve been working on this I just love it because you can see all the things and I love the Reno buy a look. I love you and I love your app. See ya..Version: 1.42.1
✓ SuggestionNous devrions etre en mesure de voir notre itineraire avec les dates et journée de croisiere lorsque nous avons une reservation le calendrier dans le moment ne sert pas a grand chose sauf les reservation de repas mais en meme temps il serait bon davoir a la meme place les escales avec heures darrivee et depart etc..Version: 1.51.0
✓ Fantastic appMuch better than others I have used and better than other cruise lines .. so far 🧐😉🤗👍.Version: 1.39.0
✓ Rome cruiseWhat’s not to like ?? 1, a bit of queuing 2, over expensive tours 3, very unfair currency exchange rate for £or € into $ Everything else is as well organised and clean as possible and staff are truly amazing and never let it show the pressures of a very very long working week.Version: 1.42.0
✓ Managing tripEverything has been easy to complete eg: check in and booking restaurants can’t wait.Version: 1.38.0
✓ I love this app!We are very excited to be planning our cruise next month through the information on the app. Great tool to use!.Version: 1.38.0
✓ Great appGreat app easy to use but would like more photos added to everything instead of just 1 photo especially if someone has never cruised before.Version: 1.36.1
✓ Mr. Tap ToFirst time with Royal Caribbean, also Wonder of the sea. Our group of 16 are very excited, looking forward to the December-3rd/2023 embarkation date. See you..Version: 1.48.1
✓ Super impressed with the designAs an app developer / software engineer, i usually find something on an app to complain about or get frustrated, but the design and layout of this app and how easy it is to navigate surprised me so much, I’m literally so impressed by how well it’s designed, I’m clicking around everywhere just to study the UX. well done to your dev team!!.Version: 1.34.1
✓ Normal face on the shipThe app is great it has notifications when events you have booked has been canceled it is so easy to book or cancel bookings over all the app is easy to use and has many great features I’m an usual cruiser for the royal Caribbean and keep going in the future.Version: 1.23.1
✓ Works okay most of the time Quite often cuts off and have to reconnect- several times a dayThanks.Version: 1.50.0
✓ Making Some ChangesFirst I would like to mention about staterooms. Rooms are extremely small and not much storage space, I get it..... keep everything small do you can have more people on board. But too small! Secondly in the bathroom it would be great to have the liquid hand soap, not the bar soap. It would even be easier for the housekeeping team. Bar soap is messy. The balcony is very nice. Also for breakfast, change up the menu instead of the same ole stuff every single morning no matter where you ate, except Johnny Rockets. Or paid. Also more food choices. I’m sorry I’ve been on Carnival many times and they have the different foods. And they’re free! But I will say our evening dinner servers were the best. Ben Amor and Eddie. They made for a great dinner. But again different food choices, especially appetizers and desserts! If you ask me if I’d cruise with RC again? Maybe........Version: 1.10.0
✓ RCB appGreat app! Use it all the time before I cruise and it lets me know everything before I go on the shop from discounts to things to do at ports. Highly reccomend the app if your sailing with Royal carribbean!.Version: 1.41.0
✓ Too much paperworkAll ok but because of COVID Booking difficult if you have no E mail address or smart phone. Many older people haven’t. Also I can’t get my 4 vaccine acceptance. So therefore can’t get sea pass. So stressful. Hope will be sorted at port … please make it easier Lin Hopkins . …..Version: 1.33.1
✓ Latest update has one minor issueNow when you select see other sailings there are no names shown on the reservation so if you have linked reservations with other guests, unless you know your reservation number by heart, you have to guess to try to get your sailing.Version: 1.47.0
✓ Consistency and friendlyAfter 10 cruises on RCC we always get excited prior to the trip. Never disappointed with cleanliness, variety of entertainment and friendliness of all staff. It’s a great holiday for us, a senior couple, who like to know what to expect and that is true for these cruises..Version: 1.40.0
✓ Great CruiseI wish I could give more than 5 stars. The stuff is out of this world!!! Simply the best!!! Inaus a great time!!! Will be doing this again!.Version: 1.48.0
✓ Worth whileExcellent app so worth having all the info you need on your website.Version: 1.41.0
✓ Informative & user friendlyFirst time sailing with Royal Caribbean and really impressed with App. So easy to use and lots of useful and practical information. Well presented & easy to navigate. Made us even more excited to start our cruise..Version: 1.50.0
✓ PDF’sFor those coming from the UK we don’t have a vaccination card as such, it would be easier if we could attach a pdf of our vaccination records..Version: 1.31.1
✓ Customer service!!!!!!!! 🤩🤩🤩🤩🤩I am taking this space to mention how wonderful royal Caribbean Customer service is.. I was on a call with their customer service adviser Josea Herrera and the call got disconnected after and I couldn’t give my feedback in the survey. I am taking this platform to give my feedback to say what an amazing customer service experience I have had and I am thanking God that He connected me to Josea who spent all the time patiently understood my problem with the booking and solved my issues and made me a happy customer leaving me heart of gratitude towards his excellence in customer service. Thank you so much. An asset to the royal carribean’s customer service team you are Josea!! 👏🏽.Version: 1.34.0
✓ Needs improvementWhat’s the point of having this app if you can’t book or reserve ANYTHING no restaurant or activities!? Pointless in many ways hoping that it’s very useful onboard.Version: 1.18.0
✓ Great jobThe personnel are friendly, efficient and accomadating. Antoneta and Igusti have been a joy to see each evening. The entertainment staff is always quick a smile and take time to talk. Kudos to the 3rd floor dining room. We’ve seen how some passengers have been not easy to deal with and their professionalism was just amazing. First time cruisers, but not the last. Oops, forgot to mention the room staff. Once again a big thumbs up Thanks.Version: 1.45.0
✓ Mrs Jenny BissetMy husband and I have remained loyal to Royal Caribbean because we enjoy their cruises so much. We have also noted there hygiene is of high standard. You can see the staff cleaning all over the ship at any time of the day..Version: 1.34.1
✓ Great app for our cruise but some feedback tooThis app is great for finding specific things on the ship, hours of shops and restaurants, excursion information, etc. I like that you can add activities to your calendar but it would be nice if we could manually add events to our own calendar such as spa appointments, meeting time and place with friends/family, and also receive a reminder notification. We missed our spa appointment because it was not on our calendar and we didn’t get a reminder. We felt so bad for the massage therapists that missed out on our appointment. Also, would be nice to see the boarding times off and back on the ship at ports of call. They’re listed on the Compass but not in the app. Otherwise, we’ve used the app quite a bit during our cruise. It has helped us a lot..Version: 1.32.0
✓ Ovation of the SeaExcellent facilities, activities and service. Waiters very caring and look after people allergies extremely well. Great app to keep track of what we can do..Version: 1.49.0
✓ Royal AppThis app is always easy to use and full of useful information. Before the cruise and obviously during all the info you need is at hand..Version: 1.49.0
✓ Not fairI made a reservation for a junior suite in March, paid for the majority of the trip but still had a balance, I had a credit card on file that was going to be charged the remaining balance as we got closer to the trip, not seeing any activity I got curious see if everything was okay just to find out my reservation was cancelled, I lost it, I can’t believe that they didn’t call me, they said they sent email reminders but I’ve checked, my spam, junk & deleted emails and didn’t find anything from them, I luckily got some help from a customer service agent and was able to reinstate my trip, I paid the remaining balance and lost my junior suite accommodation, I now have a smaller room, I feel totally ripped off, the sad part is that there was junior suites available but they wanted to charge me an additional 2k , that real scum bag customer service, I may not ever referred royal Caribbean to anyone anymore, Shane on you royal Caribbean for trying to charge me double for something I already paid for, I’m totally disgusted, what ever happened to customer service, I called about 5 times trying to get help, I don’t want a free upgrade I just want what I paid for..Version: 1.36.0
✓ Allure TripFamily vacations is always fun but this ship was amazing. The dinner staff I have to mention because from the over 20 cruises that I’ve been on , hands down, I’ve never treated above and beyond from day one. Marlon was our waiter and Francisco was our waiter manager. We had so much fun with them, great attitude and unbelievable service. Throughout the ship it’s not hit or miss on the service, everyone working is engaged and ready to help with anything . The only issue was at nextcruise trying to book our next cruise! The lady manager kept rushing the nice gentleman who was trying to help. She was horrible. We wanted to save on some of the promotions but didn’t get to because she told him we had passed the allowed time and he had other appointments to take care of. Mind you, we were trying to book 8 cabins .. but overall this ship is hands down amazing..Version: 1.10.0
✓ AvisÇa serait bien que les informations puisse être en français……avec toutes les nouvelles technologies..Version: 1.50.0
✓ Outstanding valueThank you for an amazing holiday. The staff have all been amazing and very accommodating and attentive. A great first time cruise experience for us! We have another coming soon too with royal Caribbean in Australia so let’s hope it’s of the same quality!.Version: 1.13.1
✓ Easy EasyVery effective check in on the app! Looking forward to day of departure.Version: 1.44.0
✓ Good app but could be betterThe app is great for planning your days and keeping track of what is going on while on your cruise. I liked that you could check the menus for the different restaurants. Adding and removing activities on your calendar was super easy, as well as looking at and booking excursions. The chat feature was also nice. It would be better if you were notified that you’d received a message without actually having to be active in the app. If you don’t have the app open you do not get any sort of notification that someone has sent you a message until you go into the app again. It would also be nice to be able to search within the app. You can filter activities, but that is somewhat limited on what you can filter. It would be nice to be able to search within the activities and shore excursion lists so it’s easier to find specific activities/events you’re interested in..Version: 1.40.1
✓ Great appGreat app my only suggestion would be to integrate the excursions you’ve booked be in the calendar. You can see what you’ve booked in another section but it would be easier to plan if it was in the calendar. However I’m not an app developer so I don’t know how easy that would be to implement. 😂.Version: 1.8.1
✓ Annoying spam emailsWhilst we love Royal Caribbean and all the cruises we have done, would love to know how to switch off those annoying relentless ads to purchase internet, drinks, etc packages that are constantly being sent out. Our next cruise is in seven months … surely we don’t need these emails every few days. Please RC - stop it! I see an email and swipe delete without even reading. Stop pleeeeezzzeeee!.Version: 1.46.0
✓ First cruiseGreat experience on the ship and with the app. Recommend getting the ships wifi when it goes on sale! Wifi works exceptionally well for being in the middle of the sea!.Version: 1.49.0
✓ CalendarIt would be better if you didn’t have to wait until you board to lock events /shows into your calendar. I would like to take my time to view all of the events and be able to lock them in and make sure I don’t miss or overlap anything. Pre loading your calendar would give you time to rearrange events..Version: 1.48.1
✓ Jenny KittelWords cannot express what Royal Caribbean, your staff & your magnificent ship have done by way of rest & recovery for the emergency services on your thank you first responders cruise. Absolutely 5+ stars on everything!!! Will definitely cruise with you again & highly recommend to anyone considering a cruise. These guys are the benchmark. Sincerest thanks, Jenny & Dennis Kittel - Adelaide SA.Version: 1.24.0
✓ Wow, what a cruise!!!Cruising is a wonderful way to see amazing ports in this world and RCI is a fantastic cruise line. Our latest cruise was on Vision of the Seas with cruise director, Clo. Clo had a very active part in the cruise. Several of the acts contained personal friends of hers and they were fabulous. If you have an opportunity to see Zoe Tyler or Kenny James, do not miss them. Their singing is unbelievable and their styles are very different. As Clo told me they are both great, just in different ways. And she was right! The dining was also exceptional, in the buffet, formal dining room, and specialty dining room, Chops. The wait staff was very attentive. Our head waiter in the formal dining room was Neptalli and his assistant was Rommel. They seemed to always be around for us. If you like steaks, be sure and visit Chops and ask for Michael. He was an extraordinary waiter. Our room steward, Puresh, was also efficient. Whatever I requested, he made sure it appeared. He also accommodated our schedule with his cleaning. By now, you can tell I really enjoy cruising on RCI and RCI gets a 5!!!.Version: 1.43.0
✓ Good but could use some improvementsIt’d be nice to have actual dates on the itinerary and calendar (I don’t know when Day 1 starts), our excursions aren’t shown in the app (at least I couldn’t find them), and there’s multiple ways to get to the same screens so that’s confusing..Version: 1.49.0
✓ James WardThe app is very easy to use. Can’t wait to start the holiday on the 21st of September we do you think the drink package is overpriced as we saved up for this holiday for a long time and for being charged for service when we only use the market place. See you soon.Version: 1.45.0
✓ Happy Customer!I would like to express how grateful and appreciative I am for how hard your staff in every area of the ship worked to make me and others happy on our vacation. My stay with you was wonderful, and I would definitely visit Royal Caribbean again, and would recommend you to my family and friends. This time it was about twenty-five of us traveling together. I can’t stop talking about your waiters and other severs in dining room and buffet rooms of the ship. I’m saying their smiles and willingness to serve you and to make sure you’re happy is unbelievable. I met so very nice people and asking them about themselves and their families made it very personal. And I will never forget them. I loved being on your beautiful ship. Looking forward to the next time. Army Burks.Version: 1.50.0
✓ Good app when it works.The Royal app is well rounded and easy to use. It allowed me to view information about the ship as well as different activities available on my sailing when I went on Odyssey of the Seas in late March 2022. However, there is one glitch that will absolutely destroy the pre-cruise experience. It starts after you book a new sailing. You open the app for the first time, only to be met with an oddly long loading time. Then, you get the regular Home Screen with the planner and the top view of the ship. However, when look closely, you see that there is no information regarding the details of your cruise. No information on the restaurant, the activities, or the venues. You don’t see any option to check in, either. Things get worse when you force the app to close. When you open the app for a second time, you are met with a “Select your Sailing” screen. You tap on your sailing, and alas, you are met with the dreaded “We’re working on the fun” pop up that has plagued many of the app’s users. You realize that the app is essentially useless, and you accept defeat, being forced to check in on your computer. Other than that it’s a pretty good app..Version: 1.34.0
✓ Website navigationExcellent app when you’re able to navigate your way round it!.Version: 1.31.1
✓ My phone isn’t able to tell me I have a message on the appI love the app! It’s great for keeping track of expenses, seeing your reservations and excursions, planning things to do onboard, and check in. Oh, and wow a safety briefing on the app instead of standing out on the deck shoulder to shoulder waiting for that last couple to get to their muster station, awesome. I just wish you didn’t have to keep checking the app over and over to see if someone in your your party has left a message. I’m not on a cruise to have my phone in my hand constantly, unless I’m using it as a camera or a book. Is there a way to have the app tell my phone to make a noise or vibrate when someone sends a message? For us marker boards on the cabin doors are just as quick as the app for for communication..Version: 1.44.0
✓ App that really worksThis app is well worth downloading. All information is at your fingertips, all in one place, from trip planner, calendar to check in process. Easy to use with all information about your trip and your ship..Version: 1.38.0
✓ Emergency button while in shipI passenger got locked in their balcony because of the door latch closed on them. They were luck calling help and one of their neighboring room able to hear their calls. We discussed why not the Royal Caribbean app doesn’t have an SOS immediate help button while in the boat?? Additionally, make sure to changing/upgrading balcony door latches are not locking while someone sitting at the balcony.. Ayhan Akkaya # 8594 Radiance of the Seas.Version: 1.46.0
✓ Excellent CruiselineVery good experiences with this cruise line compared to other cruise lines..Version: 1.49.2
✓ Additional RequirementsWhile we are ok to do most requirements and updates on the App, there is no where on the App or website for special requests i.e. extension lead for CPAP Medical Machine in stateroom. We will hopefully be able to arrange this once boarded at customer service/ concierge desk..Version: 1.39.0
✓ AppApp stopped functioning on 5thday if cruise Folio Account mode was dysfunctional showing same balance despite expenses made This made my position difficult as I needed to go to guest relations frequently and get a written statement of my account rather than finding my finance position on line via App Ana at guest relations tried to help and restore the functionality of the folio She called a second opinion team member who couldn’t solve this issue either.Version: 1.20
✓ Mr PineI enjoy the regular updates on my cruise bookings and new offers. It means as a family we are able to clearly plan ahead and look forward to new and old experiences..Version: 1.37.3
✓ Royal Caribbean Ships.We have sailed on Royal Caribbean "Anthem of the Sea" five times over the last 7 years. It's home Port is "Cape Liberty" Bayonne, NJ. We always have goods days on board no matter where you are and what the weather is. Their basic food plan is great for variety and quality. We always buy 1 or 2 premium dinning which costs a little more but I love their " Chef's Table" dinning. Space is limited to 20 guests. It's a wine & food pairing experience. The ships chef greets you and explains all 5 courses. The wine experience is similar and is explained why a different particular wine is served with each course. Definitely a class act. We live within an hour's drive from our home to Bayonne. We hire a car & driver so we do not touch our luggage from our home all the way to find them in our spacious cabin when we enter it. There is long term covered & secure parking. For us it's the least stressful vacation we have ever experienced. Peace..Version: 1.27.3
✓ Problems with scheduling dining online when you have six peopleWe booked as so many others two years ago our trip on Royal we are diamond members as a gift we purchased three cabins for my son and his family when the Covid hit we had to reschedule using our vouchers and I spent two hours on the phone with Victoria and rebooked our trip. That time she booked all three cabins together or so I thought and we were supposed to receive my time dining of 615 we just learned a week ago that we were not linked together and we cannot eat together unless we have a 745 evening dining both my husband and I are on medication and need to eat before a certain time called and asked to link us and we wanted to eat dinner together especially for the holiday which was the purpose of us purchasing all three cabins. Yet we were told that we were not linked and the time was gone. Very upset and wanted to let you know THIS IS WRONG. We are on Harmony of the sea with a sailing date of November 21.Version: 1.30.0
✓ Amélioration à faireL’application est lente.Version: 1.44.0
✓ RCCL fantasticI love RCCL and even though both my husband and I ended up getting CoVid Onboard we cannot say a bad word about them and their care and service, as we were given free in-house meals and water, medication and medical service throughout the cruise. They also gave us free internet which was a Godsend. They continually rang to see if we needed anything and to see how we were. Previous to us getting CoVid we enjoyed the great variety of meals both in the Windjammer and the Dining rooms. Lots of activities Onboard and the staff were especially nice and welcoming. I’d highly recommend Royal Caribbean to anyone contemplating a cruise..Version: 1.39.0
✓ Age related activitiesNeed some filter for age related activities. Also need a general search to be able to search anything, from activities to location, to show names etc.Version: 1.50.0
✓ Good App - Missing some featuresFor the most part, this app has a lot of nice features, but there are a few places that could use some improvement. Daily Planner does not include a lot of Adventure Ocean details. There were a few events which were in the paper copy, which were not listed in the app. Consider giving Adventure Ocean it’s own daily planner so people without children in the program can have a less cluttered view. On-board chat missing from app (at least on Allure of the Seas). We purchased the Wi-Fi package and use our iPhones for this, but it would be a big improvement to offer this feature in the app. Airlines offer free chat without a wi-fi purchase and the previous RoyalIQ app offered this as well. Ability to make reservations in the app ahead of your cruise. You can book reservations through the app once you’re on-board and you can book through a computer in advance, but there’s no continuity or consistency. Use your phone as your sea-pass and your room key. For those who’s phones offer this technology, it would be great to unlock your cabin through the app as well as to have the ability to make purchases. Create an ApplePay/Google Wallet equivalent to purchase chips/tokens at the casino. The casino is one of the few places where cash is used. It would be nice if you could use Apple Pay or Google Wallet (or create RoyalPay) to make these purchases..Version: 1.8.2
✓ My opinionHave experienced several problems while trying to use this app and as always guest services are available to rectify any problems that occur, when working properly I found the app a great help..Version: 1.17.2
✓ Awesome appThe quality of the app reflects RCs professional approach to cruising and supporting their clients experience. They have raised the bar that other cruise companies could learn from..Version: 1.39.0
✓ About appI have been trying to download the app for weeks now with no luck. I’m sick of trying..Version: 1.33.1
✓ Mr and Mrs ObanoIt a pleasure from the moment we board the ship. All the crew members were very impressive, friendly, welcoming, and can’t seem to do enough for us. Food and entertainment was FANTASTIC, we were constantly updated with information with regards to and delays or danger, customers care is of importance. I wouldn’t hesitate to recommend Royal Caribbean to friends and families. Thank you Captain and the crews. God bless you all..Version: 1.41.0
✓ Gemma and RaeleneWe had a wonderful time. Staff were very helpful especially in dinning area nan and mark and our main guy in white shirt deck 4 table 434. sorry forgot he’s name he was the best always checking on us a remarkable man. Making sure our experience was the best. No wonder he has his stripes and we loved Ketut. The best house keeping keeper. Thank you all so much for a wonderful trip and ship adventure 😊.Version: 1.50.0
✓ App FunctionsDoes the app allow families to contact one another on the ship? We are sailing on Vision of the Seas soon and was wondering if I am able to text or message my kids on the ship without having to purchase the internet service..Version: 1.20
✓ Trip 2021This was our first trip on a cruise. I am a young single mother, and brought my 7year old. It was a little nerve racking going just the two of us, but we will absolutely do this again! Between the staff that had helped us, Alfredo V for our rooms, he made the experience wonderful, my son was so excited to see what he would leave him each time we came back to the room. The wait Staff, Sylvester and his assistant made each dinner amazing, they even remembered our orders and were more than gracious. Also to the staff in the breakfast buffet, Bernadette, from the Philippines, smiled and was a pleasure, she helped us as soon as we came in each morning. Also we would like to send a huge shout out to Christine, from the Philippines, who was our assistant wait staff, she made each meal worth it! Christine was so enjoyable and we wouldn’t have had a better breakfast without her!!! Thank you to all the staff, it made our first cruise a memory we will never forget, and also helped us make the easiest decision to book more cruises in the future!!!.Version: 1.28.2
✓ Great CruiseThe whole cruise was amazing. The crew went above and beyond to ensure you were taken care of. The ship was beautiful and well taken care of. The room steward (Ida) was the best ever. Our room was always clean but she was never intrusive. She always took care of it, multiple times a day, but it was always while we were out. The entertainment was always fun and there was always something to do or see! The cruise director (Elizabeth) and activities manager (Michael) kept it fun. They were always working to keep everyone entertained. The food was great. The Windjammer (buffet) was great and the waiters were very attentive. The dinning room was one of the great highlights of the trip. Our waiter (Michaelvas) was beyond exceptional. The assistant waiter (Gerard) was amazing. They both got to know us and remembered our preferences throughout the trip. They knew what you wanted before you could even ask for it. Are true believers in Royal Caribbean now and will be taking many more trips!.Version: 1.21.3
✓ Excellent appThis app has so much information. As the holiday is different to our usual trip it’s been really helpful from tips on what to pack to the excursions..Version: 1.33.1
✓ BrilliantApp had just updated with all of the things we can do in our upcoming cruise. So exciting can hardly wait. The app really brings everything to life..Version: 1.8.1
✓ Very helpful app, but can be betterThis app is very helpful while on board the ship. Even better, you don’t have to purchase the ship’s wi-if to use it. It contains maps of each deck, a filterable list of all onboard activities, and information about which reservations you have and when. One feature that could really help is the ability to choose activities you are interested in and having them appear on your personalized cruise planner with time and location. The cruise planner is on the web site and helpful, but it needs to be part of the app. As it was, my husband and I took a picture of the daily activities so we could see the activities at a glance and then looked at the app for more info. After, we had to work to make sure we remembered what we wanted to do. Overall, though, very helpful app..Version: 1.8.2
✓ 50th wedding anniversary presentFantastic crew , mouth watering food, everything to excite the senses, just one perfect holiday, thank you to all for making this a memorable trip for us love to all Heather and Peter Mcvea Qld.Version: 1.40.0
✓ Please go on this cruiseI just got off this wonderful experience and I realise that I lost a necklace that I won at one of the events, I was very upset that I lost it and unfortunately we didn’t find it so my nana and grandpa went to get a new one so they told the workers the situation and they felt bad and not only gave me a similar necklace but also gave me a matching ring ring. Thanks to the workers at thejewellery shop and I do recommend going on that Chrissy can see all the wonderful pieces of art that they have their. It is an amazing experience. I really do recommend it. This cruise has been amazing and the people who work there are so nice. Oh, my goodness gracious me.Version: 1.48.0
😕 Royal Caribbean International Negative Reviews
