- 96.7LEGITIMACY SCORE
- 97.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Bird — Ride Electric App Complaints & User Negative Comments 2024
Bird — Ride Electric app received 155 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bird — Ride Electric? Can you share your negative thoughts about bird — ride electric?
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Bird — Ride Electric for Negative User Reviews
✓ Good to useIt is quiet useful.Version: 4.3.5
✓ Use Lime Scooters When You CanTried to set up an account last night, only to be met with error message after error message telling me to “update my payment method”. Found a Lime Scooter nearby and set up an account and it worked in less than a minute. Unfortunately, there are very few Limes around me, or I would use them exclusively. I created multiple accounts, and have still been met with the same error message. Contacted customer support only to be treated like a child and asked questions like “do you have the latest version of the app” or “have you tried restarting”. The issue is very clearly with the app itself, but they refuse to listen or hear your side of the story and instead provide generic troubleshooting suggestions. An all around horrendous experience. I can’t even remove the card from my account in order to start over. So basically I’m just unable to ride bird scooters because their app/customer support team are not helpful at all..Version: 4.94.1
✓ You get charged when nothing worksUpdate: They did end up refunding the ride via credits entirely. I still haven’t had a great experience with the app but they are responding which is great. Tried getting 3 scooters to travel Nashville with friends and all of them in a group ride had issues starting. Only could get one at any time to actually accelerate and the entire time we got charged for trying to troubleshoot. Cost me $15 to go nowhere in 5 minutes and their technical support is just FAQ pages and a bad chat bot. They do have a support ticket service but it felt like they were trying to make it as hard as possible to get a refund. So I lost money to do nothing. They offered free ride credits as the only easy refund option but if the service isn’t working there is no point. I’m sure it works for a lot of people but when it doesn’t it’s an expensive nightmare with no ability to rectify easily. I have used other scooter services and it was not this frustrating..Version: 4.256.0
✓ Okay but hmmmmmHad. 50% success rate in unlocking and you get charged if they don’t unlock. Good fun but expensive and unreliable There is no inbuilt way to complain about charging or get credit back The auto top up is set default so it can get expensive if you are unaware.Version: 4.42.0
✓ The worst rental company I’ve seenFirst time visiting Montreal, decided to get a scooter, downloaded this app and made a account with my Apple ID Rented the unit but after the transaction was processed it asked me for a helmet, but the helmet on the unit would not unlock with the only direction on the app was to hold my phone near the lock which I did I depressed the button like it explained but nothing happened Now I have a charge on my credit card where they say they have no history of after contacting this company. They are asking for my bank statements for $1.25 Because they have no history of this transaction I have to claim this as a fraudulent transaction with my bank Instead of trying to help us unlock the helmets they refused and said there is nothing more they can do..Version: 4.261.0
✓ PaymentCan’t pay for more than one scooter.Version: 4.260.0
✓ Most UNRELIABLE scooter company on the marketI have used Bird on and off for nearly two years in Berlin. Not only are the older (black and white) models of Bird extremely dangerous where I have experienced brakes failing at traffic lights - only to get an automated response when reporting as faulty… but the packages offered are not reliable. One week, you might get 15 rides for €4.99, the next you can get 6 for €6.99, some weeks no packages at all. Really not a reliable mode of transport when you need to get around the city..Version: 4.201.0
✓ UnhappyI loved using bird when it and a couple of other escooter firms set up shop in my medium sized town in Germany. The app worked fine and I usually would buy the multiple use offer as I felt it was great value. However…, one day I opened the app, the usual offer for multiple rides wasn’t there, so instead I bought the monthly unlocking offer as I use the scooters regularly and would save some cash. Then I looked for a scooter only to discover: no scooters. I checked online ti discover: bird ceased business operations in Germany. Oh wow, that’s a pity, I liked the product. Here’s what sucked: I contacted customer services and write: hi, I just bought a monthly unlock but discovered that u have stopped business in Germany, please refund me for the service you can’t provide. The response: No refund due to terms and conditions. WHAT! It’s only for €5.99 but nevertheless, you guys can’t deliver the service and I get brushed off by ur customer services?!? Alas I truly feel cheated and disappointed by the experience. Thus what would be 5 is now 1 star..Version: 4.223.0
✓ Stole my moneyI was randomly charged up to 43$ at 1am one night when I wasn’t even around a place with scooters. Also being asleep in bed. I’ve tried to speak to them about getting my money back but they emailed me twice and then stopped. Even when I showed them pictures of the bank statement and my history of rides..Version: 4.236.2
✓ Took my moneyOn creating a Bird account I had the ‘auto top-up’ feature enabled which I wasn’t aware of. My account was involuntarily topped up and when I realised I got in touch with them via the contact info on their website to request that my money was returned and my account closed. 3 weeks later I am still awaiting a response, and now my account balance is zero, but the money has not been paid back to me. Where has the money gone, and why are you ignoring your customers?.Version: 4.50.1
✓ I wish I can give negative stars for this garbage appI don’t enjoy the ride. Wherever it shows me there’s a scooter there isn’t. The app never works. My camera doesn’t work ONLY ON BIRD. I uninstalled the app and logged back in and still it doesn’t work. Wherever it shows there is a bird to charge, only 25% of the time it’s there. And I’m talking about the easy ones to find. Everything about this app is trash. Their customer service never replies and is just nonexistent. I spent 20 minutes walking in 120 degree heat and NOT ONE OF THE SIX locations that showed there was a scooter was actually there. Not even on the same block OR the next block. The map never gets updated. The navigation on the map is also garbage and backwards. I spent over two hours driving to every location where there is a Bird. After one hour I gave up on the hard one. And even the green ones that are 5 dollars aren’t where the map shows. Bird is the worst and most garbage app I’ve ever downloaded in my life. You lost a customer, Bird. I hate this app. It’s not worth the wasted time, gas money and frustration. Do yourselves a favor and save your effort and time. Don’t download this garbage app..Version: 3.4.0
✓ Slow slow slowScooters are sooooooooo slow..Version: 4.27.0
✓ Terrible Experience - Scammed and Ignored!I had an absolutely horrendous experience with the Bird scooter app. Not only did it fail to let me end my ride, but it also scammed me out of nearly 20 dollars. The app falsely claimed I was in a no-parking zone, despite being in a perfectly acceptable area. This resulted in unnecessary charges and a frustrating ordeal. To make matters worse, the customer service provided by Bird is beyond terrible. I reached out to them through multiple emails, seeking assistance and clarification, but have received absolutely no response. It's incredibly disappointing and unprofessional to be completely ignored when trying to resolve an issue caused by their own faulty app. I expected a seamless experience with Bird, but instead, I was left feeling ripped off and ignored. I strongly advise against using this app, as it not only misleads you with false claims but also lacks any form of reliable customer support. Save yourself the trouble and find a more trustworthy scooter app..Version: 4.247.0
✓ Impossible to park, for way overcharged, won’t use againTerrible experience.Version: 4.25.0
✓ 0 Star Customer Service/Overall appTo start off, everything on the app is very misleading. Very little to no important information you should know, that they don't tell you. I purchased a 24 hour pass with free rides. It says 30 minute rides so i thought, since it doesn't tell you, it would restart your ride and "start" another one of your rides automatically. Also, charging me for rides i don't take, or extra time after stopping the ride and snapping a picture, doesn't make much sense to me. My thoughts led me to contact customer service like any person with sense, right? I was mistaken. Customer service doesn't do anything to resolve your problem or take care of customers having trouble with their services. Very hard to understand how to use the app and customer service robots send the same automated messages no matter what you tell them. All I would like at this point is simply a refund and i'll go on my way. I've been overcharged, frustrated with dry and unhelpful customer service, and upset with all the trouble i've had trying to deal with everything to do with this..Version: 4.171.1
✓ Worst Experience on a ScooterMy fiancé and I both downloaded the app, added money to our accounts, linked a scooter, and the scooter would not unlock, we were standing there try to get the scooter to unlock and it simply wouldn’t. After 10 minutes of having our money taken from our account, while the scooter was STILL locked, we gave up. I contacted customer service immediately to try to figure out how to make this right and NO ONE got back to me with a reason to explain to me why we were being charged for NOT even having access to ride the scooter. If they had the proper technology, it would show that the scooter did not unlock, and the scooter didn’t move 1” while they charged us for 10 minutes standing there with no help. They also refused to refund my money, and refused to take the balance off of my account. Now I have $20 literally flushed down the drain because no one at this company knows anything about quality customer service. Extremely disappointed and would NEVER recommend BIRD scooters to anyone! I will purposefully go out of my way to let people know my experience on the street so they don’t make the same mistake we did..Version: 4.152.0
✓ No digital license supportHave to have a physical license, doesn’t support digital licenses, poor effort considering I rarely carry my physical license with me.Version: 4.206.1
✓ Constant "Unknown Error" that logs me out of the app.I constantly got logged out of Bird app every 2 days, for no reason. When I try log in again, it always say "Unknown Error Occurred", making me unable to use the scooters in my city. Please repair the issue..Version: 4.255.0
✓ OverchargesDid group ride - did same ride but all the times and distances where different - kept starting and stopping rides - credit card was charged over 16 times - resulted in credit card being frozen while travelling and had to borrow friends card so we could get back from destination.Version: 4.261.0
✓ More than one at a timeShould be able to hire more than 1 scooter..Version: 4.15.0
✓ ParisWe rented 5 scoters yesterday they were quite dangerous one of the scoter’s brakes were failed my husband got badly injured I wish I could upload the pictures here, my daughter nearly had an accident due to poor brakes. They need to check the scoters regularly otherwise someone might lose their life coz of them!!! Also, they r very pricey we I paid £149 for 4 scoters used them about an hour!.Version: 4.96.0
✓ Doesnt work with UK Driving licencesI was away on business and my hotel was slightly out of the way. These scooters looked really handy for getting me a round. I downloaded the app and was prompted to scan my licence - Unfortunately the app looks for a US licence witha barcode on the back. However you can manually enter the licence number, which meant I could initially use the scooter. At this point the app and service was great! - however this is where things went wrong. Next time I went to use a scooter I got a message saying my valid licence had been declined - no prior warning like an email etc. I tried online chat, emails sending scans in both - I was told to delete the app and reinstall and try entering my licence again, which advised that it was in review - nothing worked, several times I was left standing in the middle of the street with my wallet and phone out frustrated at empty promises - ended up using Lime which worked straight away.Version: 3.1.6
✓ SCAMWhen my husband started a ride, the price was 0.15€ per minute. They charged more than twice more. We were riding two scooters together and I was charged twice less. The support team replied standardly that “our prices are always changing” and then on my husband’s phone the price info was changed for 0.35€ per minute. It’s not the price we agreed for when we started the ride. This is a fraud as they charge you for a different price and adjust it afterwards..Version: 4.32.0
✓ Disappointed Charger - Lack of SupportI really love BIRD’s viewpoint of getting cars off the road However, from a business stand point - and my personal experience as a BIRD Charger - I honestly believe it would benefit BIRD to invest in stronger and more timely tech support ( it could take up to 24 hours to get a reply) - rather than investing in expansion to other cities, states and countries. I feel like it is a House of Cards and I would hate to see such a great idea crumble... My first several weeks as a Charger were great. Even though I only had 3 charger cables, with the proper planning and the will to hustle, on a good day I was able to charge 14-18 scooters. Around the beginning of August - my BIRD app would no longer allow me to “capture” birds. The app would vibrate when I scanned an AVAILABLE bird - but the scanned bird would not show up in my ACTIVITY TASKS. On numerous occasions, I reached out for tech support. They suggested I update the app, delete my app, change my email address, etc. None of these simple suggestions worked. After 3 weeks, and hours and hours of trying to get the app back to working mode - I’m still unable to “capture”. Apparently no one is trained or qualified to help beyond the obvious. So, quickly the Bird App went from a viable form of income to a complete waste of time. So disappointing....Version: 4.1.2
✓ No birds no businessAfter riding birds for months suddenly my map shows NOTHING. No birds. The birds are there but not shown on the map. When you find one and try to ride it, no good. Scooter says not working, try again later? Later? I’m on foot! This entire company is barely able to create a service that works. Currently if you merely ride close to a “no ride zone” the bird beeps and stops. Even though your in the legal area, the GPS is so badly calculated that it actually doesn’t know where you are. And because you can’t ride on sidewalks, we’re left to ride in the street with cars! Wow really? Not on the beach we’re every conveyance known to man is used, no birds allowed. If you can’t ride on the bike trails at the beach then you don’t have a product or a company. I won’t ride birds again.. because I can’t find one on the map!!! Tech support tells me I have an old version of the app, even though the App Store says I have the most current. The blind leading the blind. Here we are on 4th of July weekend and I can’t ride a bird. Uh okay then. Hello e-bike sales..Version: 4.143.0
✓ Poor customer supportHad a scooter just stop working but there was another nearby so I pushed it over and parked it, ended my ride and hopped on the other scooter. I got charged unlocking fees for both so messaged after asking for one of the unlocking fees to be refunded but this was denied as I had completed both rides, yet they could clearly see I parked a ride next to one and immediately set off on another. Poor service. Have not had this issue with other scooter companies who would easily refund for issues like this..Version: 4.269.0
✓ Felt like a scamUsed in Budapest for the first time. We had a boat to get to sailing at a specific time. Decided to try the scooter. When we got to the destination we couldn’t pArk. We realised the ONLY place to park in Budapest is one central strip. So we scooted back to where we picked up, parked and then had to run for the boat. Luckily we didn’t miss it. DO NOT USE IN BUDAPEST AS YOU CANNOT PARK. The whole ordeal cost us £6 each and stress.Version: 4.186.0
✓ Can’t go anywhere, support won’t refundI bought a $25 ride pass for 5 rides at $5 each, thinking I could use scooters for a day while vacationing. I had never used bird scooters (although I have used competitors). Buying the pass was really confusing: it was getting an error when I tried to pay, my friend’s ride pass price was different from mine ($17) and it isn’t clear that you have to pay an additional $5 to load your account in order to use the ride pass. Once I got on my scooter, it would stall periodically, saying that I was on the sidewalk (I wasn’t). Then, it completely stopped, saying I was outside the zone it could be used. I looked at the zone and it was limited to about 1.5 mi radius from where I picked it up! I had no use for the ride pass, since this would be my first and last ride. I contacted support and asked to a refund, minus the $5 I had paid for the one ride, and the denied me twice, not even trying to be nice about it, basically saying, “you bought a ride pass and we can’t refund it after it’s used. You should have contacted us before you used it.” 🤦🤦🤦 Worst experience ever 👎👎👎.Version: 4.217.1
✓ Can’t use on IphoneI tried these in Ottawa with no problems but when i try them in oshawa it prompts me to type the word SAFE but i can never type the word in so i can’t use any of the bird scooters..Version: 4.255.0
✓ Let me ride out of service area, charged me to get backI was not made aware of service areas and I rode to my destination well outside of the service area. The scooter never made me aware I was leaving the service area (they let you know when you’re in a restricted zone, why not leaving service area?), then charged me to get back to the service area. Then I had the pleasure of walking to my destination 30 minutes late. I contacted bird for a week, finally I got a response. I was directed to four different people who all sent me the same automated response saying I wasn’t getting a refund. I didn’t get a real response from a person acknowledging the fact that bird scammed me by allowing me to go far out of the service area and then charged me to go back in order to end my ride. How far was it going to let me ride? I would have never rode the bird had I known I couldn’t get to my destination. In the end an Uber in a car would have been significantly cheaper and quicker… Horrible customer service, scamming users by allowing them to go way out of service area on their dime to get back. Awful. Update: They responded to my review telling me to reply to an email address, I did that and got the same automated response. I’ve learned since my initial review that the scooters are supposed to slow down after you leave a service area, mine did not. Bird is unwilling to care if you’ve been ripped off by their equipment malfunctioning so beware..Version: 4.228.0
✓ PricingOur experience: 1) Does not properly disclose pricing on app. Under payment screen it states...”$1 to start, $0.15 per minute plus tax”. Time charge is displayed. There is no disclosure of distance rate or price. Our final charges were $0.27 per minutes not $0.15 per minute, which I find deceiving. 2) when setting up app, it asks what dollar amount we want to start with. It fails to ask if we, as the customer, agree to the continual charges on card. Or it also fails to disclose to customers that credit card will continually be charged. Currently this option can be unselected under payment tab. 3) miles are not properly disclosed. There is either a glitch in the system or with the scooters. We were a group of 7 (phones/riders) who followed each other to the same destinations. App showed same destinations with different miles recorded. Again be a glitch or a way to charge customers more on distance. 4) The ride was enjoyably fun! Scooters had speed and the breaking system worked well. No complaints about scooters..Version: 4.41.0
✓ Horrible experienceThe bird felt so unsafe an erratic compared to the lime it felt horribe. Will never buy again..Version: 4.74.1
✓ Very frustratingTried 3 times to get a scooter to work after signing up but all 3 didn’t work but they took 2 x $8.25AUD from my account. Have requested a refund and will cancel my sign up!!.Version: 4.104.0
✓ Over priced, holds your moneyI paid $80 for trip that shouldn’t have even been that much and they another hold on my account afterwards for $66? Doesn’t make sense and it’s annoying..Version: 4.259.0
✓ WHAT A SCAMCharged me USD 20 but wouldn't unlock because they couldn't process my drivers license detail, which all the other ride share apps like Lime and Lyft never ask for..Version: 4.211.0
✓ Would give negative stars if I couldCannot remove card information from the app, but I could add the exact same card details again. Failed to scan the card. Kept failing at payments, with either the same card or a different card, and after rebooting the app (didn't try rebooting the phone, I had given up at that point).Version: 4.250.0
✓ LocationYour location app is awful.Version: 4.32.0
✓ Don’t work for this companyI became a charger for this company and just completed my first release today. All was well, I released the Bird to the correct location, completed my task and went on my way. At 10 am I began receiving notification that my Bird was late to release. I went to check my tasks and nothing was there but I also noticed that my pay out was not listed either. I contacted support and was told that they did see the release completed so they “removed” it from my tasks (although it was never there). When I responded asking for my payout, I was asked to provide screenshots of my location on the Bird map, a screenshot of the error I received when releasing, and a picture of the location I was releasing. As it was now 6.5 hours since I released the Bird, it was impossible for me to provide this information. When I responded stating this information, I was essentially told “Too bad, so sad. Next time do all these things because you will have to request a pay out every time you release.” When I asked again for my payout, I given a link to an article in the FAQs as to the reason for my lack of payout due to faulty release, even though I was never told that there was actually an issue. By the time this was said and done, this company wasted more time and money creatively telling me no than it would have cost to just pay out the measly $3. I am throwing away my chargers and discouraging anyone I can from using or working for this company..Version: 4.59.0
✓ HorribleUsed to be the best now is decidedly the worst. Every time I use bird they either take money out of my account even though it’s more than required AND even though I’ve adjusted the settings, the rides are slow half the time, restricted half the time, not to mention more expensive than the other brands. My most recent experience is my last straw - I never am one to write a scathing review but after multiple terrible experiences I have had it. The brakes were horrible - screeching, jerking, not sure if they’d even work, the front tire was rattling - and when I went to end my ride multiple times I wasn’t in one of their parking zones - which are always blocks away from anywhere anyone would actually need to go, pretty much defeating the purpose of using one of these anyway - I wasn’t able to end the ride. I contacted support yet my time just kept ticking. Finally I chose to ride the broken scooter to one of their stupid parking spots so I’d stop getting charged and hope for a refund but now I wait as they deduct more money out of my account. Terrible. I’d officially rather walk.Version: 4.204.0
✓ Deducts money from my bank account, but still 0 balance on birdIt deducts money from my bank account but there was no balance on my bird. IT STILL DEDUCTED MONEY!!! I talked to the support people, transferred my 3 time and never solved the problem. He just told me to talk to my bank and solve it with them. Never going to use this again, there are other scooters here..Version: 4.50.1
✓ TERRIBLE EXPERIENCE AT PAYMENT ( GOT BANNED)I used the Bird Escooters some days ago. They Requested me to put a payment Method wich I did, after I finished using the service they charged me to my card and then they Sent me back the money for no reason. I tried to pay by myself but it didn’t work. After a while they start spamming me with notifications about paying the service that I used, and Update my payment method. I checked on the app I updated it and They keep sending notifications about the same thing. It’s been some days since then. Today I tried to use the service and by Surprise I got banned from the app, but they keep spamming me with notifications about paying. I updated my payment method, try to pay by myself and nothing worked. They Keep spamming about it and HOW I CAN PAY OR TRY TO PAY IF I GOT BANNED and I tried so many times and it didn’t work, I tried to contact with costumer service and I got no response. It’s not my fault. The same thing happened to one of my friend. Please Fix all the problems, or stop offering the service. It just disgusting how I got banned for something that is no my problem..Version: 4.202.0
✓ App is not designed effectivelyYou are forced to set up your account as you scan the bikes (i.e Inputting ID and taking a picture of your face) after many attempts It claimed that my face did not match up with my licence which was extremely frustrating as it then required me to use another form of ID Which I did not have on me at the time. As you can not set your account up from the comfort of your home I will be forced to bring my alternative form of identification (passport) outside with me next time I would like to attempt to ride, with the chance it may not work again. There is no option for a live chat or any sort of contact directly with BIRD to resolve this issue Very disappointed.Version: 4.131.0
✓ SCAMThis is a total scam. The app didn’t allow me to end my ride despite being in a parking location and the app automatically adds more money to your account once your preloaded amount has drained. No call line means it’s impossible to resolve the issue until the app finally works. Pathetic service and avoid at all costs..Version: 4.206.1
✓ App only took my money but did not workThe app only loaded enough for me to input my payment details but would not load any further. Tried troubleshooting multiple ways and times with no improvement. Edit: I reached out and Bird refunded my money quickly and amicably..Version: 4.72.0
✓ HorribleI wanted to go for a scooter ride with myself and my 3 kids, I put my information in and 2 of the scooters didn’t even work, and I kept being charged as we were trying to figure out why our scooters weren’t working. It ended up being $30 for less than 10 minutes, just for us to not even go anywhere. Absolutely terrible, would not recommend using these scooters..Version: 4.261.0
✓ Just use a LimeSo much slower than a Lime. Save yourself the frustration and walk..Version: 4.29.0
✓ THEY DO NOT EXPLAIN THINGS GOODThey overcharge you for everything the 5 dollars you have to play to get them do not have a ay explanation to how much you have to play or the time you have on the scouters. They also make you save your car to get the time you ride they keep on charging you more money and more money as the time goes and when you lock it keeps on it thanking your money or if you get off and you don’t lock it it closes the scooter and you have to redo everything you did to get it. Also the customer support is really bad they do not explain things and they switch up things on you one time one person saying one thing and the other one staying another day supposedly refund you the money you’re supposed to have but they keep changing it so they get to refund you even less money. It is unacceptable that they do this they guy we were talking he did not know anything he kept saying things that did not make any sense. I’m and so mad and sad that they take advantage of people like this knowing they don’t have this clear. I am never going to get this ever and I do not recommend it it is better to walk or get a Other things to get transported though the city..Version: 4.143.0
✓ No scootersI don’t why this app is in the Australian iTunes shop. There are no scooters around..Version: 3.0.4
✓ This company is a scamTerrible experience with this company. Rented three scooters for 30 minutes each. During the last 15 minutes each scooter slowed down to a crawl. Making it take three times as long to get back to our original destination. I feel like this is some kind of scam to charge you more. We rode for right under 30 minutes and were charged $15 each!!! That’s $15 for one 30 minute scooter ride. This didn’t sound right to me so I emailed the company twice. They responded the first time but didn’t reply to any of my questions in my original email. So emailed them a second time and have not gotten a response back. I called their customer service department and spoke to somebody who’s English didn’t seem to be very good. Spent a long time just getting her to understand what my email address is which she needed to look at my account. When I finally asked for a supervisor after 20 minutes of that she suddenly said, oh the line sounds bad I can’t hear you. She could hear me just fine for the first 20 minutes but as soon as I asked for a supervisor she started saying she couldn’t hear me. Then when I said I know you can hear me you’re just saying that because you don’t want to get a supervisor she hung up on me. Don’t rent scooters from this company. You will regret it..Version: 4.195.0
✓ I avoided after reading reviewsI wanted to hire one of the scooters to drive around Seattle and have some fun however after reading the reviews on the App Store I promptly deleted the app without ever even trying to set it up. Appears to be so many people getting ripped off by this app and getting charged excessive amounts and clearly there is no support. Sounds like a complete rip-off to me. You’ll give genuine companies a bad name by ripping people off in this way..Version: 4.201.0
✓ FaultyI would have a good think about using any other scooter hire than this company due to them most likely being in better quality as the scooter I hired didn’t work as the back wheel kept locking due to the brakes I would also like this to be followed up by customer service for the Situation to be somewhat rectified.Version: 4.248.0
✓ Need to get much better at public access-ability and safetyThe experience of riding a bird scooter is very fun but there are some things that the company is being very irresponsible about. Very recently they removed the feature allowing you to report bird scooters that are strewn into the sidewalks, bike paths, and even the streets. People who repeatedly do that should have their privileges temporarily revoked so that you are required to park them thoughtfully. Some people take issue with the fact that nobody actually wears a helmet, or the fact that you have to ride in the street even though on a scooter you can’t use hand turn signals, or the fact that kids are using them, or the fact that loads of people ride double. There’s other safety concerns that are harder to solve, but if bird is removing the ability to report bad parking, then they are not working to solve the nuisance that they’ve created with birds on sidewalks, or sticking out of medians into the street, or strewn across the busy bike paths. My neighbor uses a wheelchair and has to kick these fallen scooters out of her way just to use the side walk. Bird can do way better. That’s what tech is for right? solving problems. Bird should solve this problem..Version: 3.4.1
✓ Don’t use it !Unlike other scooter apps. It forces you to put a lot of money in your account before you can start. There is no notice when you ride out of zone. When you realize you’re out of zone, there is no power to ride it back! The service zone is not reasonable, only available in a very tiny area. There are better scooter apps. PLEASE choose an other one..Version: 4.49.0
✓ I can’t add any payment detailsWorked normally before and now it doesn’t work..Version: 4.256.0
✓ Unscrupulous companyI’m 40, live downtown and am a full time paramedic. I just wanted some extra $$ without being coughed on. I’m honest and I’ve never been reprimanded at a job. But I was fired from Bird as a charger on trumped up lies because after several weeks of charging I found I was only being partially paid for certain birds and flat out not being paid at all despite following all of their rules. I wrote a long letter with details and called out their practices as unacceptable. Two days later I was told I was terminated without appeal. I’m not eligible to ride even..took them weeks to pay, days to respond to queries..the app functioned great most f the time but when it didn’t it was a nightmare. If GPS is off a normal drop off of a couple minutes turns into 30..birds at my home that were properly scanned suddenly alarmed and I had to recapture them. Not once but twice other fellow chargers were on my doorstep looking for birds. They showed up on their maps as uncaptured but were sitting in my tasks. Company just doesn’t care and everyone I knows now knows my experience. It’s all kind of sad because when it worked it was great and the dream of it all is grand but it’s just..failing..Version: 4.10.1
✓ Don't bother trying if you are a touristI am visiting the US and thought this was a very cool idea as I don't have a car. Unfortunately the app requires an American drivers license for verification. Great idea in theory, but unfortunately the execution is lacking. I would probably rate it higher if they added the ability to verify with a passport or foreign drivers license..Version: 4.1.2
✓ Slick until there is a problemTried to use app in Montreal for first time. Fairly straightforward to release scooter and helmet but when scooter wouldn’t operate correctly I.e. would not be driven by battery then app is useless. Result a short scoot around the vicinity of the docking station but all attempts for a refund thwarted. Good news is only £2 down the drain to discover not to waste my time in the future..Version: 4.255.0
✓ MisleadingThe scooters are obviously fun , different and overall different from daily public transport etc... Bird is an amazing idea however the areas where you can ride in London is ridiculous aswell as the price the worst part of it is that everytime I get on one there’s an issue with it , either it doesn’t speed up , tyres are flat or something else they’re in bad conditions and just so you know every time you change the scooter you pay a fee of 1£ ... which is ridiculous when the scooters are basically unridable ....Version: 4.46.0
✓ Insanely expensiveI’m not sure where they’re getting 5 star reviews from, but take a look, almost all recent reviews are 1 star for good reason. No cost estimates for rides, and you might as well get an Uber every time..Version: 4.245.0
✓ Over charged and equipment didn’t workHello, This was a first experience and a Mother’s Day plan to celebrate myself being a mother and celebrated with loved ones. Well we ended up walking the equipment more than riding and enjoying the $80 from 3 separate charges one $20 for 30 minutes, all day pass 10 rides 30 minutes 27 almost $28. Then $40 for a guest that we assumed was getting one of the rides from the 10 all day pass. I found no number to contact you on the app. I would like a refund or be credited with rides for the account you hijacked my account for! It was Mother’s Day and very upsetting to be able to finally be celebrated and a opportunity to spend time with loved ones for the equipment and charges was very disappointing and ruined Mother’s Day as I am disabled with a chance to overcome obstacles due to my disability. But to be able to enjoy such things might not be important or a big deal but to someone that doesn’t get a opportunity to enjoy their life due to a disability many times stopping progressing in your life. I look forward to hearing resolve from this matter. Thank you.Version: 4.187.1
✓ Very expensiveFar dearer than an uber.Version: 4.72.0
✓ Failed lock attempt; no customer service responseFinished a ride in Paris. Attempted to lock my scooter... and the lock procedure hung and did nothing. The scooter was still active so I couldn’t walk away. Attempted to contact Bird opened a chat with an auto-response that someone would be with me shortly, but nobody ever joined the chat. Finally got 4 notices in a row that my connection was bad and I should check both my internet and Bluetooth... but internet was working for my other apps (Lime and Voi both showed nearby scooters when I tested and my wife texted back when I msg that I would be late because of Bird). The app had completely hung in the lock procedure. I couldn’t stop it or restart it. Could only watch it think about maybe locking my scooter. After maybe 9 minutes, it finally gave up, told me to check my internet connection (again) and left my scooter open. I tried to lock again and this time it worked normally. Then the bill showed up saying they were charging me for the full usage time including the extra 10 minutes of non-use that it forced me to spend stand on a sidewalk. No customer service response whatsoever to my request for a 10 minute refund. Very dissatisfied with Bird at this point..Version: 4.37.0
✓ Wouldn’t be let us parkWouldn’t let us park in 7 different spots where other Bird scooters were… wasted 10 minutes on each ride trying different parking spots… I shouldn’t have to pay for 10 minutes of the ride for each scooter… not right..Version: 4.244.0
✓ Terrible app and customer serviceRe Bird in Ottawa. The app doesn’t work at night time/when it’s dark out making it nearly impossible to end your ride. Took about 40 mins to end a ride in a designated bird scooter parking zone resulting in getting charged $25 for what should have been approximately $5 ride. Worst part is that supposedly 24-7 customer service is non existent. Would not recommend. Worst experience.Version: 4.203.0
✓ They will over charge you!These scooters are definitely not worth the hassle ! On 2 occasions the app would attempt to forcefully make me try to use one of the ride reload options ! Then after selecting No they still charged my card constantly ! Until it was clean ! Thankfully it wasn’t much on there so I let them have that little $20 … next I try to attempt the rides again because my son really wanted to ride them . Same issue ! As I’m taking a photo of the barcode to select the scooter they automatically start charging my card $10 off the rip then continuously charging $12 until they couldn’t anymore ..now my card has all these attempted charges and the $10 they was actually able to take even though I was never able to ride the scooter ! It never activated !! So I write them because there no other way to contact them, and they sent me $3 of the money they wrongfully charged and didn’t even acknowledge the rest.Version: 4.181.0
✓ Awful experience and expensiveI decided it to ride a scooter for fun this weekend in London. First of all, the experience was awful and it’s not clear where you’re allowed to drive it as you only find out when the scooter starts beeping annoyingly. Second, the price is ridiculous! I definitely got overcharged as the timer was clearly faked because it was stating more minutes that I’ve actually spend in real life!! Stay away from it! I’ve had a better experience riding Bolt in another country with fair prices and great user experience!.Version: 4.49.0
✓ TRAP & ROBBERYWarning: It forces a credit into app, charges for unused ride (scooter wouldn’t run) then doesn’t refund, only credits the app! If a tourist leaves the country, the credit is lost. Even w/ credit available , keeps debiting you levies every time you star a ride… Receive email invoices 55% in Portuguese and 45% in Spanish - WHY ??? Too hard to reach customer support..Version: 4.247.0
✓ Literally a scamHow the hell does this app have more than a 1 star rating. If you take one look through this apps reviews you see how many are saying that it’s a scam. The scooters beeped at us the whole time and incorrectly assumed where sidewalks were. Also tried to take a hundred dollars from me and switched the “auto-deposit” button on without letting me know. Great job guys, you made a great business terrible. How the hell did you get a contract for these things??!.Version: 4.203.0
✓ This company is a rip off.When i first downloaded the app, price was showing 20p an hour and 1pound to begin with. So i went there at Stratford to have my first experience with electric scooter. I must say i really enjoyed it. It was a great fun. So i rode for about 20 minute. On my way back i just looked up on app and i saw i been charged 5.40 for 20 min ride. On app it was showing 20p an hour and 1 pound to release it. So i contacted customer service about it saying i been wrongly charged and i explained it to them the price is on their app. These people quickly changed the pricing on app, and returned back to saying where does it say its 20 p an hour. My mistake was i should have kept the screenshot to prove them they were laying, but it was too late. They changed everything within a minute. If i knew it was 20p minute i would never go for a ride. Its ridiculous. Even Zipcar doesnt even cost no more than 6/7 pound an hour,to rent it. Their electric scooter its almost 13 pound an hour, i can hire a car for a day with that money, petrol,insursnce everything included. Why your electric scooters are ridiculously overpriced? Its got no petrol no insurance no road tax, not even a car. Just disappointed, will never use again..Version: 4.9.0
✓ Tourist trapBudapest has nothing but price you for everything at crazy prices. It doesn't worth it..Version: 4.244.0
✓ Awful - avoidTerrible app and badly maintained scooters. The scooter won’t warn you it has entered an out of bounds area until you are several hundred meters in and the stops working so you have to push it back into a permitted zone and pay for the price Kate of all the time you spent pushing! There are much better scooter services and apps out there - use those if you have the option. If you do use them and need help from so called customer services - good luck!!.Version: 4.213.0
✓ Hugely expensive in NassauWe rented 2 Birds in Nassau for a short trip to the beach. Our first bird broke down shortly thereafter and we had to drag it 20 minutes to a wifi hotspot so we could end the ride as we didn’t have 3G coverage. We had to then walk for an hour to get to the beach! The next 2 birds we rented to return from the beach cost what we though was $12 from the app but turned out to be $12 each. I then reviewed my Apple Pay account to find that the return trip to the beach which costs $20 in a cab cost us $100 total! Massively overpriced and ripped off! We will never use them again!.Version: 4.182.0
✓ Won’t let me remove my card informationWas fun when I used it a few days ago, now I’d like to remove my card information since I’m not using it any more. Edit I’m still being charged even a week later and after I removed my card information. Why am I still getting random $3/6 charges to my account over a week later?.Version: 4.255.0
✓ What a jokeThis is the worst business I’ve ever seen. Don’t even think and downloading this app, it is a waist of time and money for a scooter that won’t even unlock its own helmet!! Never have I been so disappointed in something that seems so simple. Once again I could not unrecomend this service enough. They do a better job at making your life a living hell then trying to help you get home.Version: 4.234.0
✓ Evil CorpI have never wrote a review for anything, ever, but their customer service was so awful and unaccommodating that I must warn. I took a trip to LA from NY and thought I’d try it out. (NY doesn’t have e-scooters) the first screen said $6 for 30minutes. Ok, I rode for a few minutes and stopped at a convenient store, locked it on the app so no one takes it on my dime. So one would think I have 27 minutes left that I paid for. Got back on, rode a few more minutes, stopped again, locked, came back, rode again. I did this 4-5 times and they were charging me $6 each time I stopped and started. NO Where did it say you only get 30 CONTINUOUS minutes. It was displayed to me that I get 30 minutes and they should be accounting for the time like Lyft does. I disputed the $42 my bank account was charged for riding 1.5 miles total, and they played dumb and gave me the run around and never returned the money they stole. This is no way to treat a Future customer when NYC legalizes e-scooters. I run the bike lanes in the Upper East side, talking to all the bikers everyday. I’ll be sure to put the good word out for your company in my town so when you get here, we know how great Lyft e-scooters are. Im not even going to get into how the Bird scooter disconnected from the network mid street crossing (locks up and can’t move) almost killing me because the light had changed, and left me stranded far away from any other scooters..Version: 4.60.1
✓ Parking zonesThe app is terrible at parking zones. Parked in the zone couldn’t shut the scooter off. Moved spots 3 times and wouldn’t register in parking zone, left scooters after 45 min of trying to park..Version: 4.252.0
✓ Charged for a broken scooterOn my very first ride with Bird I unlocked a broken scooter (would not accelerate). I unlocked a second scooter and went on my way after a couple of minutes thinking I'd be able to get a refund for the first trip via customer support. WRONG. Customer support is terrible - not even via the app, and they sent a generic reply accusing me of trying to use the first scooter in a 'no-ride' zone... Why would the scooter parking place (with a dozen other scooters) be located in a 'no-ride' zone? Crap service, won't use again..Version: 4.233.0
✓ Great but…The need to park in a designated bay is a PITA as the other scooters don’t demand this, otherwise a great :) Tried again today and found trying to locate the parking space absolutely frustrating beyond words and the AR function is about as much use as an ashtray on a motorbike. Personally I will avoid Using Byrd as it’s agg that I can live without. Totally accept that this could all be down to pilot error but I don’t have these issues with Superpedestrian - who are also cheaper..Version: 4.263.0
✓ Horrible and expensiveHorrible app to start with, difficult to even find info to get started. The scooter kept losing power and not going even though we were on the foothpath where it was telling us to ride. Frustrating to park up, kept telling us to park in a designated spot even though we parked up where all the others were, took us 2 minutes to even finish the ride which obviously costs money as the timer was still running. Expensive for what it is, MUCH MUCH cheaper to just get a cab to town. Thought we would try them to see what the fuss was but never again, should have stuck to walking. WASTE OF MONEY ANF TIME..Version: 4.59.0
✓ Bad customer serviceHad an issue with my ride, emailed a few times and never got a reply, only got an auto reply saying the rules of the service area. Would not recommend, use Beam instead..Version: 4.236.1
✓ Helmets wouldn't unlockSpent ages with a friend trying to unlock the helmets. Neither of us could get any of the scooters to unlock. Tried the Neuron scooters and they worked without any issues..Version: 4.232.0
✓ Bad breaksDon’t use. Not safe. Very unhappy..Version: 4.49.0
✓ DOESNT LET YOU END YOUR RIDESDownloaded and used the app for my bacation in portugal, only to find that I CANNOT END MY RIDE and it charges you every minute that yo don’t end it. I have tried two different parking locations, and have complete screenshots of the app saying its allowing me to end, then not allowing me when I click “end ride”. I have photos of the parking locations, my bird and screenshots if the map and my location within the parking spot. If I do not manage to receive my refund this review is staying up to warn people of the dangers of using half baked apps that cant process its own payment..Version: 4.199.0
✓ Worst scooter app by farUpdate: Bird replied to my review with an email alias. I reached out and unsurprisingly did not receive a response 🙄 Firstly, Bird doesn't do maintenance on its equipment (at least in my city) so literally every Bird scooter I ride has some major defect that makes riding at best tedious and at worst unsafe. Last time the base was so broken that a loud *CRACK* was emitted any time I went over the slightest bit of uneven road and people on both sides of the street were staring at me. But the issues don't end there. In the middle of my last ride, the scooter stopped accelerating and the app told me my ride was canceled with no explanation. After looking at the map, I saw that the app somehow had transported me to the Gulf of Guinea just south of Nigeria. Why? Because if there's any amount of time where the app can't locate the scooter, it literally sends (0,0) - the geographic center of the earth - as the scooter's location. Bird didn't refund my money or even offer the opportunity to rate the ride. Upon looking through my email, I saw a pending support request from a previous ride, clicked on the link, and was told that my email address (same one the support request was sent to) is invalid. Truly awful on both the hardware and software sides..Version: 4.135.2
✓ Slowing down at bikelanesLove the app and product but Bird started to slow down at bike lanes where all other scooter providers work. This should be an easy fix by adjusting the areas where Birds can move fast but no one is addressing it for weeks. The entire central district in Vienna is affected by this issue..Version: 4.203.0
✓ Errors everywhereFor the last month or so the app has been completely unusable. Every time I log in it never shows me where vehicles are, and when I try to scan one I find, it says it’s invalid. When I try to access support, it’s says there’s an error. When I log in or out same “system error”..Version: 4.261.0
✓ Edmonton DowntonI have tried twice now to ride Bird Scooters and both times there have been issues. First of all it’s impossible to find a scooter in Downtown Edmonton that is not out of battery or reserved. The zone for the scooters is very frustrating as it stops at Jasper ave. when there are many more major hubs such as Macewan University just a couple blocks North. When you actually do manage to find a scooter, it doesn’t work. I am aware that you have to kickstart them to work but for whatever reason they will suddenly stop working and “lose connectivity” and continue charging you for the ride. Do not use bird scooter if you don’t want endless frustration for what should be a fun an easy experience..Version: 4.49.0
✓ Rubbish AppSo many issues with the app, so many bugs don’t even both trying to use it.Version: 4.74.1
✓ Worst thing everTried to get maybe like 10 bikes before i gave up. Done everything I could, followed al instructions but still wasn’t working. Then saw a couple next to me scan the barcode to a bike i tried to scan and they got it first time. Not happy. Ended up buying a 30 day pass at €7, thinking maybe this will work. Nope, thought wrong. Still didn’t work 5 bikes later! If i could i’d give it 0 stars. It’s an absolute joke of an app! Want my €7 back lol.Version: 4.192.0
✓ Stalling RideGroup ride of two, one ride kept stalling, wouldn’t start from stop without extensive pushing…..second ride worked flawlessly..Version: 4.261.0
✓ Annoying parking spot locatorWe struggled to get the app to register that we were in the parking spot so we wasted about 7 mins paying for the scooter trying to get the app to register that we were in the right location. Scooter was good apart from that. Could do with a phone holder..Version: 4.198.1
✓ Terrible Service in PerthDon’t use bird I drove for about 1km before it said i was out of range. The app did not show parking locations so i had to go all the way back to where i started. And even when i went baxk to the exact same location IT STILL didnt park. I had to end up calling customer service and they wanted to charge me for my 8 minute ride despite that i had to go back to the exact same location i picked it up….. conclusion is im just going to buy my own scooter.Version: 4.235.0
✓ UnreliableSome of them won’t work or stop working when you really need a ride.Version: 4.259.0
✓ Hold the phoneShould have a phone holder like Lime..Version: 4.259.0
✓ No customer servicePaid for a ride it don’t work.Version: 4.260.0
✓ Very bad user experience with the app.My girlfriend and I decided to ride the bird scooters. After we got done riding it, we brought it back to the original spot we rented it at. It kept giving us a warning saying we are inside the red parking zone and we can’t park the scooters there. But we saw at least 10 bird scooters parked where we were at. I was messing with the app and eventually it allowed me to park the scooter there. My girlfriend however wasn’t able to park there still. The outside area of the red parking zone on the app was just a block away so we decided to just take the scooter over to the next block to park it. When we got to the next block, the app now showed a different red parking zone which wasn’t there earlier. Now it showed the original spot we were at is no longer a red parking zone. We took it back to the original spot we were at again, and now the red parking zone has changed once again. We had to take it to different spots in order to check to see if the red parking zone changed or not. Eventually we took it to an area where we can finally park the scooter and end the ride. This already took time and money out of our account from us just trying to find a parking spot for the scooter. I’ve rode other scooter renting apps and it was way user friendly than this. I Wouldn’t recommend this until they fix this issue..Version: 4.138.0
✓ ScammersThere location thing didnt work so we had to pay overtime and rude back to where we got them from instead of dropping in the parking spot by out hotel. It didn’t recognise the spot even though there were 6 other bird scooters there too. Shambles I want a refund, but it’s impossible to complain or ask for one. Awful service.Version: 4.271.0
✓ 26$ for a 30 minute ride that was 2.4kmComplete scam.Version: 4.192.0
✓ Fun while using it - But cheats you out of moneyI used this in DC and I made sure to click the option that only cost $5. After that I went into the app before I started to use the scooter and turned off the option to recharge me after my time was. I was riding around waiting for it to turn off when the battery died. After parking it I went to look for a different one when I found out that I was charged almost $20 for this ride. Four times the amount I authorized. The app was recharging me and not letting me know about the recharge. During the ride I repeatedly checked to make sure the recharge option was turned off and each time it was. Despite this more money than I allowed was taken from me. When I emailed the company and explained this to them, I got an email back ignoring my issue with them recharging me without my knowledge and was given a small amount credit for the small amount of time I didn’t use as the scooter died. Would never use these scooters again and would not recommend..Version: 4.114.1
✓ Review for Fleet ManagerMy experience using bird as a software for my business as a fleet manager was horrendous. The equipment they provided was expensive and over priced to the point that they are making money from selling equipment, parts and revenue from riders. As a fleet manager, I felt disrespected by Bird management and the software team for restricting my ability to release scooters in areas which led to not being able to profit. Aside from vandalism, FMs attacking other FMs scooters, bird did nothing to mitigate the situation I was innocently in and been marred with vandalism and theft. Bird holds no responsibility for all the total losses and damages incurred on the scooters. I had to pay out of my pocket for all the parts and the scooters that have been missing to bird when I returned all of the scooters back the them. They terminated my contract 2 weeks after I signed a new contract and told me that my contract was terminated from my old contract. I was distraught how it played out to the end because no one at bird would hear me out. Bird Shopify store had no parts for me to replace the scooters I had standing in my office for 3 months and that was what led to my contract getting terminated - bird did not provide parts. They do not give a f if you did not meet their numbers and it shows they put profits before people. Given that I have worked so hard for this company. I will officially file a complaint within BBB because their B2B was illegal..Version: 4.147.0
✓ Helmet not unlocking before required helmet selfieWould be good if the helmet would unlock so I could actually complete the required helmet selfie step.Version: 4.257.0
✓ Rip offBeware!! Do not use this service. We were charged twice and end up paying over $80 for and 8.99 ride pass. NO CUSTOMER SERVICE AT ALL.Version: 4.247.0
✓ Lime is betterU have to add $10 in order to start...Version: 4.203.0
✓ Scammy AppTerrible service, scooter would not start even though I was in a designated area to do so. Worst part is that I got charged either way. Don’t use this service if you can help it, you never know if it’s going to work or if it’s just going to waste your money and time. Oh and to top it off it’s not the first time this happens..Version: 4.207.0
✓ Not able to end ride.Please contact me. Not able to enter ride on a scooter. Some kind of app error or bug. I’m continuously being charged and cannot stop the charge going through my Apple Pay. Have tried to contact support to the app but there does not seem to be any options to get support. I have not even been able to ride the scooter in the first place, it is just charging me like a magic money machine sucking money from my wallet. It is a trap! Help me get out of here..Version: 4.185.0
✓ Making me brokeThis scooter was very fun. I would’ve given it five stars however, the payment button in the app that automatically pays kept turning on without me clicking it. This meant that I was spending way more money than I thought as the payment automatically rolled over :(..Version: 4.116.0
✓ Horrible rip offHorrible just like everyone else said it lets you leave your area without telling you anything and then will shut off when you let go of the throttle then it locks it’s wheels and makes the carry back miserable. This could be a game ender for the older population trying to use these they weight a ton and are not easy to the slightest to push and it charges you the entire time. Talked to Someone on the bird help and she did absolutely nothing to help and just told me it was my fault basically which to a certain extent it is I should of just road with my phone in my hand the entire time to see where I’m allowed to ride… oh wait it’s against the terms to use a phone well riding. This is the biggest scam any city allows. Call a Uber even if it’s just for you it’ll be cheaper and less of a headache. Worse 25$ I’ve ever spent that’s a down payment to own my own electric scooter. If these people ever want to succeed they need to cut those prices in half then half again.Version: 4.185.0
✓ Pay for credit before you can unlockThis app makes you pay for $10, $20 or $50 before you can unlock a scooter, not charge you the amount the ride actually cost. Lime doesn’t make you do that. It’s a stupid system..Version: 4.93.0
✓ HelmetStuck a the helmet put, it tells me to take a picture with the helmet on but the helmet is stuck to the scooter. They should de activate the helmet before telling us to take a picture.Version: 4.254.0
✓ I want my money back and fix your scootersI am a transfer student from Dubai and don’t have a personal mode of transport and resort to other means of transport. I found the system of electric scooters offered by Bird and other companies to be cost-effective and fun. And the fact that it helps me engage in conversation with people as I meet them on streets while asking for directions and enjoying the view is refreshing. Coming to the point: I took a 20 dollar package and was disappointed EVERY time I rode on of Bird’s scooters. Either the brake doesn’t work, the throttle is stuck or doesn’t retract or the scooter is noisy and squeaky (feels like it’s going to break any moment) or it is slow and sometimes I end up having to push the scooter myself. Not complaining about pushing the scooter, it is good exercise, but that’s not what I’m paying for. I unfortunately cannot use other company’s services until I finish the package I brought. Won’t be renewing the service package nor will be using this service again. Thoroughly disappointed..Version: 4.22.0
✓ Be aware of Price DiscriminationBe careful of being overcharged! A friend and I took a leisure ride around the city. It was my first time and I put in all my information but didn’t notice that Bird was charging me more than double what they charged my friend even though our birds were side by side and we went the exact distance and there were lots of unused birds all over the place. I emailed and asked about the price discrimination and was told something to the effect of we understand your concern and we are in the process of improving our fleet. I emailed them back showing them I was being charged $.35 a minute while Lime was only charging me $.15 a minute at the same time and from the same location, and why should I be singled out to carry the weight of repairing their fleet. In my opinion it was not good customer service and I have not heard back from them. I regret my ride with Bird as it cost me $20+ which it took all the joy out of the ride. All that to say I plan off loading the app as soon as I use up my credit and going with lime who only shows the $.15 a min..Version: 4.25.0
✓ Route planner neededI would really benifit using the scooters around my town, however there is not route planner. Just being able to type in a postcode for where you’re going and getting the app to notify you when you’re by the park point that suits that specific journey. Its a ball ache trying to manually locate the destination by looking around the map.Version: 4.135.2
✓ Fraudulent serviceI got charged 25 dollars for a ride when i had the day pass and my day pass was gone after that.Version: 4.261.0
✓ App wouldn’t let me end ride on faulty scooterOk, I’ve loved using lime scooters so thought I’d have some fun on this one on a holiday. Started it up easy, started charging me. The accelerator didn’t work from the start, so I went to end the ride. Surprise!! Endless errors saying I wasn’t parking in the right spot. Restarted phone, reopened app, reinstalled app, parked in like 15 different spot. Parked beside 10 other scooters, “not a correct parking area” finally worked after about an hour of wasted time. Worst experience would not recommend..Version: 4.104.0
✓ Bad communication about charging bank accountI had the impression that I was only spending $10 on my scooter ride, as it asked me how much I wanted to spend initially and I choose $10. I checked my history today to make sure I’d only spent $10 and it said I’d spent $30, and so they automatically took that out of my bank account. This is not acceptable, and it was not made clear enough that that initial $10 was ONLY an initial $10, and that it wouldn’t tell you to stop after that. I will not be riding with Wave again..Version: 4.35.3
✓ Great idea, bad qualityThe scooters are convenient when they’re close by, but in my experience I’ve gotten mad with these guys so many times I decided to just cut the cord. For starters, when you have a problem, you won’t be able to contact them because the only customer service option you have is a robot chat who only accepts certain problems. I spent 2 days trying to get ahold of any way to contact a real human. The scooters randomly turn off, and if you go on the edge of a “no drive zone” you get charged for all the time you spend trying to move it till it registers that it’s out. I get charged even when I turn my auto charge off, and then I get charged for it failing. My scooters turn off so frequently I just couldn’t take it any more. I’ve reported it probably a dozen of times, and nothing has changed, so I figured I would warn folks here. Great concept, horrible quality..Version: 4.195.0
✓ Great idea badly executedTried to add a ride pass twice today. Both times it says it’s paid, both times nothing happens. No failure indication, no way to check ride passes in app, no way to know it this worked or not. Given up and using Ridemovi instead.Version: 4.257.0
✓ BSCame here for New Years at Taupo and looked at 5 scooters that were available on the map and walking to them to scan the QR code came up saying low battery. Don’t recommend.Version: 4.168.0
✓ OofOwn this app long enough and will will get ripped off. Rides not ending or getting caught in a bad zone. Errors with payment it won’t even work anymore.Version: 4.255.0
✓ Glitchy and poor customer serviceDownloaded the app and purchased a day pass for the first time today. Unfortunately, the system is so glitchy that my e-scooter would stop working in slow zones, while other Bird users were still working in the same zone without issue. Wasted time troubleshooting with multiple scooters, resulting in being charged extra and never making it to my final destination. The support from Bird has been abysmal and insisted that there was nothing wrong. I highly do not recommend using this service as they are definitely not customer centric..Version: 4.207.0
✓ Chaotic companyVarious issues with the app, eg 1) once starting the timer for a ride (ie incurring cost), it would not unlock the scooter but it would also not allow the ride to be ended because it said the scooter was left in an authorised place; 2) once starting the timer for a ride, the lock would beep but not actually release. Bird support are a mix of helpful and ignore you entirely. For my issue they did refund the incorrect charges for (1) promptly, however, weeks later they emailed me saying I may be fined for failing to lock the scooter that was never unlocked in the first place. For (2) they ignored all requests for help, and eventually the ride just timed itself out - us having to stand next to the scooter for 20 minutes waiting for it to do so. I’d never use them again..Version: 4.202.0
✓ Don’t use. Switch to lime!!Tried this app. Couldn’t find enough scooters. Tried to cancel my card in case but you have to contact support to remove it and they don’t leave an easy way to contact them I hate this support team.Version: 4.50.1
✓ Worst Scooter App (in Portland)I have used all the other scooter companies in Portland without any problems, but not Bird. Bird has several problems that prevented me from using any of their scooters and they all stem from the fact that they require a driver’s license to be scanned into the app. Firstly, there is no option to do this before trying to rent a scooter, which means that you’re left standing on the sidewalk trying to scan your driver’s license into the app. The moment when renting a scooter is usually one where I’m short on time, so this also becomes very inconvenient. Secondly, the driver license scanner did not work - meaning I had to enter information manually. Thirdly, after entering the license information, I was not able to submit it on multiple occasions due to a “network” error, even though I had a good cell signal and unlimited data on my cell plan. Finally, none of the other companies require important personal information such as a driver’s license to be submitted to the app, which makes Bird seem to require additional info for no discernible reason..Version: 4.5.0
✓ ParkingMy first ride I’m WA They’re shouldn’t be available if they’ve got short battery… and why can’t I just park at my destination… the parking spots are very limited.Version: 4.235.0
✓ Ridiculously expensive!My wife and I decided to spend some time riding around town on scooters. Rode to the mall. Stop to do a little shopping eat and ride back. Supposed to be $0.38 (or so) per minute. We expected a $40-$50 charge. Ended up costing us more than $200. It would be nice if the cost was more straight forward. I understand business owners are greedy and just want more and more and more... For that price, I could’ve bought my own scooter. Maybe not the same range speed and quality, but I could’ve. As long as these keep being so damned expensive, you’re best to just save and buy your own. It’s not like they’re crazy expensive. Most of you reading this probably spent twice as much on your phone. That said, we had an incredibly fun time. My wife even went over a bump and crashed. Scraped up to arm real bad, nasty bruise. I was so scared for her. I’m just happy she was okay, but it could’ve been worse, wear your helmets kids! The point was, she still wants to ride them regardless . But I am considering a law suit. FYI, LIME, is far more affordable. Relatively similar trip cost us less than half what Bird charged us. Same experience... just saying..Version: 4.139.0
✓ Scooters are fun, Credit Card fraud is not !Spent our first day touring Paris on these, it was so much fun ... a great way to see the city and being outside amongst the sights moving around town between places, rather than stuck underground on the Metro. However, the fun ended on Day 2 in Paris when my Credit Card company called me asking if the 20+ transactions placed overnight with Bird were mine ... the short answer was no, they weren’t ! So Bird, please sort your security and data encryption out - you store my CVC ? Not sure that’s legal. Also, when I unlock, why not ask me for a PIN so rides and their subsequent transactions on my card are known to definitely belong to me ? Great concept, with amazing scooters but poorly executed on an insecure platform where fraudsters can apparently compromise your Credit Card details. Massively disappointed. I won’t be flying like a Bird again as the Birds Nest is full of magpies..Version: 4.3.6
✓ To slowTo slow.Version: 4.239.0
✓ Need to make it clears for foreignersI’m from Australia but I went with other scooter company’s like Lyft and lime in Washington DC due to having to enter a drivers license number. I found out later I could have typed in Australia in the text box but it was too late. You need to make this clear to the user..Version: 4.18.0
✓ MalfunctionFirst one wouldn’t work but when I tried with another scooter it worked so I hope I won’t have to pay for my first scooter that wouldn’t unlock.Version: 4.260.0
✓ Update charger experience seriously neededThis is a review from a chargers perspective. If your downloading this app to become a charger you may want to hold off for the next few updates. Being a charger seems great until you find out how confusing and frustrating it is. You guys at bird need to hire more user experience IT guys because the app is seriously lacking on the charger side. You guys need to clear all of the red scooters off of the map. Its a terrible idea and makes things more confusing for the chargers. If you guys need help locating lost or damaged scooters you should hire a more dedicated team to do so. All these red scooters are cluttering the map! Most them should at least should drop off from the map after a few days of not being found. The same goes for the yellow scooters. You guys should aim to make charging as simple as possible! It shouldn’t be a scavenger hunt to find a scooter you want to charge. You guys are seriously wasting peoples time and gas by having these miscellaneous birds that are not even at the location. If someones says the bird is not there it needs to be removed from the map (period). Or hire a dedicated person to go around and check if the birds are really even there. Something seriously need to change if you want to see a better turn out for charging these scooter. Others wise you have people out here wasting precious time..Version: 3.4.1
✓ This app is the worstIn the entire time that I have used an iPhone, there has never been an app that has angered and gaslit me quite like this app. Before anyone can say that I could use different app or form of transport, I can neither afford a car, nor are there any other types of scooters in my area. The amount of times that their scooters have either shown themselves as working but don’t even turn on, or even the amount of times that a scooter has said it can travel a certain distance and then dies quickly, could outnumber the amount of costume changes that occur in the MCU. The service from the ground up is horrendous, from the app that shows false active birds and fails at times to even connect with them at close distance, to the scooters whose brakes are often brakes in name only. I could tie a brick to a string and throw it off the scooter to get better stopping time. I hope that Bird can get there stuff together, because wherever it is, it’s not with their scooters..Version: 4.167.0
✓ Didn’t workTried twice, didn’t work. Still charged me $17. Shafted. 3/4 full battery . Don’t use.Version: 4.218.0
✓ Phone holderShould be phone holders on the handles for easier navigation.Version: 4.260.0
✓ Shoddy Customer Service and PrecautionsThe Bird scooters themselves work great and are easy to start and end given the service works and you park in designated areas. However, when a situation arises when the scooter malfunctions and you are unable to end your ride anywhere, you are suddenly waiting 30 minutes on an active scooter ride trying to find any customer support number inside the app or company website. This company makes it ridiculous to get a timely response on a time-sensitive issue (the scooters charge by the minute so I expect a speedy response when something isn’t right). The chat bots tell me I need to wait 2-4 hours through an email to end an actively running ride. There are no company numbers on the app or even the main website, and I had to resort to Google to find a phone number. When these scooters work properly, they are a great travel method, but customer service should absolutely be looked at and changed, because this is outrageous..Version: 4.201.0
✓ Great scooters. Mediocre appScooters are fun and easy to use but the app is only average. It needs to give you a better running account of the money you are using or have used. It also seems to freeze. And my husband and I have both downloaded the app but he has been given a higher tariff/kilometre - why?!.Version: 4.31.1
✓ Casque non fonctionnelCasque non fonctionnel.Version: 4.260.0
✓ The worstThe first time I wrote a bird was back in Santa Monica. I loved it! Unfortunately they have gone so far downhill. Currently, in Salt Lake City, you can’t even ride them downtown. They’re not anywhere near downtown. Recently, I tried to use one to get from my house to the airport. I was just planning on riding it from my house to the train, and then taking the train. What a mistake! Almost missed my flight. The scooter kept going fast and then slow. It kept telling me I was out of the service area. I will open the app and look at the map, but I was still in the service area according to the map. So I tried to move to the lighter colored section of the map, but it didn’t change anything. After 30 minutes of walking it to different locations, trying to make it work, I gave up. I kept trying to lock it but it wouldn’t lock no matter where I went, in the service area or out of it. Finally I found a number for customer service, so none of the options were that the ride wasn’t working. Period the customer service guy was very kind, and he did end up walking the ride for me and refunding me part of it. However, as this is the third time I’ve had issues with the app I’m totally done with them. Not to mention they are completely not helpful to me if I can’t use them downtown. I’ve never liked lime, but it looks as if I’ll have to use them from now on..Version: 4.154.0
✓ Safety IssueI won’t ride a Bird again until the issue I just encountered is fixed in the app. I got onto a scooter that was broken (wouldn’t stop accelerating) and had to jump off of it to avoid a more serious crash. I escaped with just a bruised ankle, but my first thought was obviously that the next person to come along could be hurt even worse. Because the ride only lasted a few seconds, Bird “cancelled” it and didn’t charge me. That’s a great customer friendly feature, but I had no way to rate the ride and report the dangerous scooter. I called support and got no answer. So I sent them a message through the app, but that hasn’t been answered yet. In the time that’s passed, anyone could have come by and started a ride on the same scooter that I’d just been injured on. The app needs to provide an immediate way for riders to take broken or dangerous scooters offline, even when rides are too short to rate, or there is a risk of multiple riders being hurt. I imagine rides on broken scooters tend to be short, so this is a big oversight!.Version: 4.40.0
✓ Didn’t workIn my city, Saskatoon, SK, I tried to rent a scooter. And the app failed, on 2 scooters. After each stoppage of ride, it said “rent for a free try” which I clicked on and it asked me for a code. WHAT CODE?!?!? I did get an email or text or code anywhere?!? So frustrating and then my phone died . When I got home I noticed I’m charged $12 for a service I COULD NOT USE!! I have used other scooters no problem, but either this app or it’s product is useless ..Version: 4.245.0
✓ Overcharge - be carefulThe App doesn’t work properly. Lots of time it is impossible stop the scooter even if you are in the correct area, with consequences overcharge. I saw many scooter with the same problem in few nights I used. The company even if they track you with the gps doesn’t reconsider the overcharge. They don’t care about your money. Very strange the App give me the possibility to stop it only after 25 min. Very disappointed about this company and the customer service. I still waiting for my refund….Version: 4.204.0
✓ Broken verification systemLicence verification process complelty broken. You have to be at a scooter to start process and wait while they manually look at it. Have been here 30min now....Version: 3.4.1
✓ Terrible companyMake sure to turn auto-reload off it automatically set to on and is default set to 50$.Version: 4.255.0
✓ Beware of being overchargedKeep charging me extra $5 after every ride and not refunding it!.Version: 4.233.0
✓ COMPLETE SCAMI had a group ride of 5 people for no longer than 1hr, and instead of being charged the $0.35/minute & ($1.15) deposit. My account was charged a total of $280! And they don’t see a problem with that! After they promised me a partiel (not a full) refund of $63.70! They are quick to turn off when detected in a red zone, but can’t detect when I’m far away. This app is really trying to feed off its consumers, I HIGHLY RECOMMEND NOT to use BIRD and use Neuron or Lime! Or just simply walk if possible because for $280 I would’ve just walked..Version: 4.143.0
✓ Damaged Scooters and no Refunds.Almost every scooter I’ve taken from Bird is damaged or not working properly. And the do not give automatic refunds when you have a 2 minute ride and have to stop because the scooters not working. Lime is way better..Version: 4.247.0
✓ Not impressedUnlike Lime & Flamingo scooters, this company takes money out of your account without asking before hand. It selects an auto-top-up upon uploading your card details. Not happy - 1 star, no option to take money off app either..Version: 4.70.0
✓ Con merchantsMyself and my partner used a Bird scooter on holiday for the first time and while the ride was a fun experience, the charging and support the company offers means I would recommend you steer very far clear. I managed to start two active rides simultaneously on the same bike somehow and was thus charged two lots of ride costs and two lots of holding charges. The experience has cost me three times what it was advertised at and my attempts to get a refund through the company's customer service have been awful. The first ticket I put in was ignored. The second one was replied to with a cut and paste response which answered a question a country mile away from my actual one. I will continue to pursue this but it's an awful lot of hassle for a 20 minute ride on a scooter - you might want to avoid this nonsense yourself..Version: 4.209.0
✓ Beware!Bird scooters do not work well. Their app uses auto reload. Check your settings..Version: 4.201.0
✓ Help and Settings covered by Promo Code?!? Fail :(Has anyone had this problem? The Help and Settings options are both covered by the “Give a Ride. Get a Ride.” promo code. I haven’t been able to access either option and it’s quite troublesome. It’s been like this since the first time I downloaded the app a couple years ago which is why I originally gave up on the app. I opened it again today hoping to use it and it’s still the same! Has no one been able to figure out how to correct this? It’s very aggravating and I hope someone finally realizes this and it can be rectified..Version: 4.106.0
✓ Terrible lack of parking - rip off serviceI was really angry to be ripped off by this company with no parking spots allowed within many km of my destination. So I had to go back where I started and paid double for the privilege compared to an Uber to the same destination. If parking is not allowed in that area, why include that area within the permitted zone - the only reason I can think of is to rip people off..Version: 4.271.0
✓ The idea is greatThe gps system on half of them are garbage and tell you you’re in the wrong area while in the middle of the road.Version: 4.267.1
✓ READ THE TERMS AND CONDITIONS!I go on a vacation and there are so many of these bird scooters so I thought it would be a good idea to take one and ride it for a while. well that was a big mistake! when you download the app they purposely make it confusing for you so you can't tell exactly what you're purchasing so then when you give them your card they know they got you. what I was doing was listed as $20, I got off the scooter and finished the ridding and they charged me another $20 that they sent you a receipt through email saying how much you spent, with start fees and anything else they can charge you with. Then when you look at your bank account every time that you pause your ride and resume it they charges you an extra $7.47 that doesn't show on the receipt or on the app, it tells you in the terms and conditions that they charge you but it doesn't say how much until you find out once you've been given all of these extra charges that you didn't know about..Version: 4.244.0
✓ 0 star appThe app is very bad and i would rate it 0 stars if i could. The ride pass benefits are very vague and are very misleading. The customer service is horrible and not helpful. An example of how the ride pass benefits are misleading is how it says you get 15 rides with the 24 hour ride pass but when i bought it and went to the ride pass tab in the menu on the app it said i only had 7, i also was charged extra for a ride because the benefits don't specify you will get charged if you ride over 30 minutes with the pass, i thought a ride counted as 30 minutes and then it would reset and count that as a ride. An example of the terrible customer service is how i payed $16 for the 24 hour ride pass and could not start a ride, so i went to customer service and they would not give me a refund and i still couldn't start a ride. I would not recommend their service to anyone for those reasons i listed in my review, will never use their service again either..Version: 4.171.1
✓ Not letting me update balanceIt’s not letting me update my balance don’t use it there scamming you my moneys coming out and no balance on account I’ve been scammed for 250$ in total..Version: 4.183.0
✓ Broken scooterScooter was broken :( wasted my money.Version: 4.8.1
🙂 Bird — Ride Electric Positive Reviews
Bird — Ride Electric works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bird — Ride Electric.
⛔ Bird — Ride Electric Problems
