BetterMe: Health Coaching Negative Reviews

BetterMe: Health Coaching App Complaints & User Negative Comments 2024

BetterMe: Health Coaching app received 200 complaints, negative comments and reviews by users. Have you ever had a bad experience using BetterMe: Health Coaching? Can you share your negative thoughts about betterme: health coaching?

BetterMe: Health Coaching for Negative User Reviews

✓ DisappointingI literally just installed the app and used it for 1 day. I cancelled my subscription yet the app automatically charged me $59.65. Somehow they have the authorization to my credit card information..James21079Version: 2.8.1

✓ Great - till it’s not!I actually subscribed by accident, and the app subscription should not be £8.99, this app is NOT worth that much for now, until you develop it further. I understand it’s new but that is FAR too much money. I finished 3 programs 28/28 days - and nothing happened. They don’t get replaced with new exercises, there’s not even a “congratulations” - your customers NEED visual feedback to keep them coming back, otherwise it’s really anti climactic. I was really disappointed that no other exercise packets were to replace the ones I’d finished. I have since unsubscribed and I really enjoyed this app until I finished everything and then it becomes useless. Definitely needs some more development, and lowering the subscription price while the app is incomplete. Was really looking forward to some sort of VFX at the end when I’d finished 3 programs, or some achievement system. The feedback loop is abysmal and it’s disappointing as the app has such a nice aesthetic & coherency with its visuals!!.Indie game dev ~Version: 2.5.1

✓ Rip offI had the week subscription which was fine as I wasn’t sure if this was for me and I had also cancelled the subscription too as I wasn’t sure it was what I wanted. I have been charged for a full subscription and when I contacted them I got a reply offering me and extended 3 months and half my money back. I said to them that this is not what I want and the reason I hadn’t continued the subscription. I have had no more emails back and I also haven’t received my refund. I will also point out that the website says that if you had downloaded on iPhone to cancel ur subscription on your iPhone account which it doesn’t show up on so I went onto the site and cancelled it. The fact is they are also giving false information on the website and then in another part of the website it says to do it on the website so I don’t think you have any idea what u r doing. As I said I would like my full refund and I won’t be recommending anyone to use this app.Jude3!Version: 14.19.0

✓ Be careful. You may waste your moneyEven after you pay for annual subscription, this app will not setup an account for you. I paid for annual package and after two months use, this app suddenly clear all my data and I was told I’ve not set up an account!! This app have big bug which you need really careful after payment that your account linked to those payment!.LseanVersion: 9.3.0

✓ Don’t purchase!!They kept charging me!!! I wasn’t even using this !! I want my money back!.Kryys1029Version: 3.0.2

✓ Bad experienceI have had terrible service. When I have asked to cancel my subscription multiple times the service has continued to take money, this has put me under financial hardship. This is not good enough. Please be warned if you sign up it is very hard to stop the subscription, and no one responds to you either. Not good service and app wasn’t that good either there are better on the market..Tessbella124Version: 15.0.0

✓ DisappointedBe careful when getting this app . I thought I was getting the chance to try for free and then I could cancel but no I got charged $199 and although I could cancel I got charged for the year. I only wanted to try it for a week and see how I got on. A very expensive lesson. I did not get given an option of any lower packages until I went to cancel. Plus the writing size of the terms is very tiny and hard to see . Mmmh ......HimmeusVersion: 2.12.5

✓ BillingOnce I decided I would try this app, it offered me 7 day trial. Yet I was charge same day. Also please be aware once you confirm, multiple screens keep appearing offering more upgrades. It’s a bit much. I have sent message and awaiting reply. Will let you know how I go! And if they are good with communication when things go wrong. Cant review the app tools as I have only had it several hours. It’s a shame this is my review so far..#Roblox Rules!Version: 16.12.0

✓ Loophole!This app only exists because they found a loophole to “legally” scam people by signing you up to their subscription without your knowledge because its buried in the fine print. It also won’t show under your apple subscriptions which i think is crazy! Ive cancelled but seen other people still being charged even after they cancelled. So ill be making a trip to the bank today just in case they try take any more from me..Von19.Version: 16.2.0

✓ UnhappyThey kept showing advertisements to subscribe, and I thought, let's try for one monthly subscription of $15. They charged me twice and a total of $50, even without my confirmation. I emailed them three times with a refund request, and no one replied. It is so inconvenient and unprofessional—a useless app. Please don't waste your money on this app. They will charge you double, triple, and more once you give your card details..Krishiv2/8Version: 15.13.0

✓ Not OK at all!I signed up through Instagram and started the day 1 exercise. I paid for a full month’s subscription. The exercise was for an advanced person with great flexibility, there is not way a beginner can be that flexible! Also, it was too fast and I could barely keep up. I finished the day 1 exercise and pressed on day 2 to give it a go. It would not let me try another exercise no matter how hard I tried. The food intake section is a joke, I tried to manually enter my meals and it wouldn’t let me save my meals. The whole app and subscription and experience it terrible. I tried to reach out to customer service and got an auto generated email with links that do not work, it takes you straight back to the app! Horrible scammers. 👎🏼👎🏼👎🏼👎🏼.N.W. 91Version: 15.18.0

✓ Awful!! got 1 star because you can’t put no star’s!!!!I got this app because it said it was custom made which to me means when they ask you what food you want and want you don’t want that’s what you get! NO THAT ISNT THE CASE! They put what ever they like and the meals were exactly the same as my husbands even though we don’t eat the same thing,then after a couple of days I decided it wasn't for me so I tried to cancel it, which should have be simple except no one got back to me for weeks and when they finally did they said they would cancel it but as it was a fault on there end I could get the next 3 months free! I said no thank you just cancel it, I never heard from them again so I thought this had been done,until money went out of my account again the following month!! I emailed a couple of times saying I want this subscription stopped and my money refunded! After a week I finally get a response saying they have now canceled it, but I’m not getting a full refund! Which is disgusting and I did everything possible to cancel it, I won’t ever recommend this app to anyone ever!!!.Chell1180Version: 8.5.0

✓ Don’t use!!!After trying the trial out for a few weeks I actually enjoyed the exercises offered. The meal plans were stupid. Nothing else was useful to me. Any additional workouts were pay only to access. I didn’t use it for the past few weeks due to crazy work schedule and yesterday I was hit with a $50 charge for subscription fee. No warning at all my trial was ending. A simple email received after they already took my money was ridiculous. And heaven forbid you actually want customer service to give a crap. They have been fighting to keep my money even though it was only hours after they took it that I tried to cancel the service. They offered to give me six months free then offered me half my money back! I want all my money back and I don’t want their service if this is how they treat people! Go read comments on their social media! I wish I had read it before I tried their app. Sleazy business practices! I’m going to keep raising awareness about this issue until they give my money back! Shame on you guys for doing this to people! We’re all trying to better our health and your just stressing us out!.LoraLeeArtistVersion: 15.13.0

✓ DO NOT DOWNLOAD THISTried to unsubscribe they stole my money.JubscanadaVersion: 12.17.0

✓ Bad won’t allow cancellationI purchased using Apple Pay and doesn’t show on my subscriptions. When cancelling you can’t do this on their App is says contact them by email so they can understand situations which is crap. They tried to take money automatically but luckily l used a top up card. Waiting to see if they will cancel. Would give zero rating if l could. I have already emailed to the email they asked me to send on the reply on apple. 3 days still no reply. It’s ridiculous l would give it a zero again and again if l could. The worst company, please be careful before signing up to these people. I took a week tester session and now they’re trying to take a month payment for crap service that l didn’t ask them to renew. Are you guys actually normal. This is beyond stupid. I know this already. This is now a complaint. Please cancel as l’ve requested and sent emails to this email you’re asking me to. You’re either sending an auto reply or incompetent and not able to read my review or email. How apple allows this app on their platform is shocking. I will complain to app also as they should t allow such incompetent business to upload their Apps.UnikattyVersion: 14.9.0

✓ Needs more instructionsI’m enjoying the app so far but there have been a few exercises that didn’t make sense just based on the graphic. An option to select more information before starting the day’s exercises would be nice. Also, being able to actually track the meals eaten rather than just a menu to look at. I love that it has the recipe provided for the meals, being able to build a favorites list of recipes would be awesome! After reading other reviews, I checked out the billing and it does seem pricey for what is offered ($10/mo). Mine had the 6-month automatic $42 subscription selected already, so that would have been a crappy surprise. That does lower the price by $3/mo though, so I can see the benefit and will likely leave it that way. An earlier warning about the price would be good though, I’ve seen other apps put the subscription prices in the app description, so people don’t feel deceived when their account is automatically charged. The app itself is beautiful and I like the target areas. Some of the meal choices are a little different haha, you guys must really enjoy livers! 😁.Ky3863Version: 2.4.0

✓ Does not deliver what was sold!I bought the programme via an app on Pinterest. The promises were high and misguided. There is no real personal trainer and what I paid for which included the full plan, plus fitness and face lifting exercises are not in the app at all. I’m also vegetarian and the meal plan offers tuna and so on. Besides requiring heavy daily cooking, which I do not have time, energy or patience. I do not recommend and deeply regret spending 50£ on this. Just an update, the company did offer an extension to 3m which I appreciate. And since I paid with PayPal I had already asked for a refund via PayPal, which has been refunded. I did try the workout and my body was sore today. The workout did not make me feel tired and it was only 15min. So I guess it was a very effective and efficient workout. The diet plan was not personalised to the quiz and my vegetarian needs, unfortunately. Overall, the app seemed good and gives you options for challenges and different workouts. But unfortunately it did not deliver to what was advertised when I bought it. If the ad was true to the offer I’d probably gotten it without the meal plan. As vegetarian apps don’t usually meat my expectations and needs. I would say that it would be worth getting a trial before buying it. And see if it is for you..IvanetheVersion: 7.6.0

✓ Rip off - expensive for what you getThe idea is neat. Everything in one place. But the actual content is just poor. The Pilates exercises are just the same exercises repeated in a different order each time - plus the practicalities of finding space in your home to do them (against a wall) aren’t easy. The extra workouts are really poor, I think there was 4 to chose from. You can get much better for free elsewhere that’ll make you feel much better. The ‘diet plan’ is absolutely not tailored to you. That’s a joke. Recipes are boring. The calorie counter is poor, I used another app to correct it and make it accurate. Then there’s the app. It broke. Constantly. There were a few days I couldn’t do the exercises because it just wouldn’t work. The constant reminders are annoying and at weird times? Then, to add insult to injury, when the ‘offer’ ended I realised its just under £31… for what? You could get a cheap gym membership for that. Feel totally ripped off. My fault for falling for an insta campaign. Classic example of money invested into marketing and comms and not the actual product…..El.BJVersion: 14.12.0

✓ Very DisappointingI accidentally purchased the same plan twice (within 30 seconds of each other). I contacted them straight away and explained the mistake and politely asked for a refund for one of the plans. 8 emails later and I am being completely ignored. What an absolute scam. I had such high hopes for this app. I wish I had of read all the other reviews earlier. If I had, I definitely wouldn’t have purchased..PulhamNVersion: 14.14.0

✓ AWFULI did not know i was subscribed to anything, i tried to message them multiple times to cancel. i keep getting charged & it doesnt show im subscribed in my app store. havent heard back from anyone either on how to cancel.JadegirouxVersion: 7.28.0

✓ Not answeringI’ve been trying to cancel my subscription since Wednesday, they don’t give you any option to cancel unless you email, and they’re not answering my emails. Wouldn’t recommend if you’re trying to try it out and want the opportunity to change your mind..Gateau875Version: 7.28.0

✓ Like the App, Hate the Update & SCAM!I got the app years ago & have been in a love/hate relationship with it since. When it first came out the exercises were not as detailed as they are now and I was impressed with the updates they made until the most recent update. I started using the app faithfully (with a faithful monthly subscription) since March but since the last update, last week I believe, every time I open the app their challenges pop up and I have to click on joining one just to be able to get to the home screen. I refuse to pay an extra $10-30 for a challenge when the app barely allows me to enter my meals daily because elf the limited food selection. I shouldn’t have to go through the challenges just to get to the home page to perform my workout, log my weight for the week, or log my water for the hour. Update: I agree with other reviewers, this app is a scam! It’s not worth the $9.99/month. The calorie counter section does not include many options the barcode scanner does not pick up barcodes leaving you to enter them on your own. It does not let you go back and fix previous day entries (i.e., water intake from the previous day), if you do a different workout aside from the one assigned to you in the app or in a different app it does not count towards your progress for the day. It is pt worth it..OfficialNerdVersion: 6.17.0

✓ Sofa exercisesThe exercises require at least a three-seater sofa, so I need to do all non sitting exercises on my bed. With my knee replacement, kneeling exercises are too painful. Sometimes the verbal description does not match what the model is doing. Useful app but could be so much better..Kiwigal 1943Version: 14.6.0

✓ TerribleThe app itself is fine but when you decide to cancel it becomes impossible to use. It will take you through all the steps but then says you need to respond to an email they will send, the email never arrives. Contacting them is the same story. Truely awful service. Only sign up if you want to pay these horrendously high fees for the rest of your life, or get ready to cancel your credit card and deal with that..MFleminVersion: 15.15.0

✓ Won’t cancelI signed up on the 4th of February and they took money which was in USD, I’m in Australia so it should’ve specified Anyways I tried to navigate and see what they had to offer realised it wasn’t for me. I immediately looked for the subscription information as it said I could do it on my phone. No such thing So I emailed asking for it to be cancelled, they suggested 24 hours prior to renewal. It was 5 WHOLE DAYS before renewal. I get a reply but not saying yes they’ll cancel. I wait a few more days and ask again for it to be cancelled, nobody replies. I asked for the 3rd time, again I was ignored. 4th time I ask and instead they say I’ll get charged and then offer me 3 months free. I didn’t ask for more time I want it gone. I don’t want money being taken away from me even though I asked 4 times!! Stupidest app and equally stupid customer service. WOULD NOT RECOMMEND.A$$holwVersion: 8.6.0

✓ Maybe 3 stars if it were free.However, for a pay-for app, it is lousy. The food recording is ridiculous-good luck finding what you are looking for in the measurement that is reasonable. Many different measurements seem to have been done by a completely inept person/machine, having 5 different measurements that all say the same calories. Then, you HAVE to give access to every part of your health on apple in order for it to track your steps or to even log your weight? I don’t use apple health and don’t want to share my information with it. I can understand the steps but allowing just the step tracking to share does not work at all, it still requires you to share everything. What is the point of having separate sections if yo can’t allow one section. These issues render half of the app unuseable, add to the fact it doesn’t sync with Fitbit, and I def wouldn’t recommend this app for anyone unless you are only looking to read the little quips which are nice but so far are all information you can get free online in weight loss articles, just broken down in smaller bites. The water tracker is nice, and I haven’t tried the workouts yet since I use another app for those that is easing me into them. The daily log in award thing doesn’t even work correctly. For 3 days it told me I was at “day 5” and then I updated the app and it sent me back to 1. And despite what the response to my negative review says, it does not sync with Fitbit. There is not even an option..MomwithlittlepeopleVersion: 13.2.0

✓ Absolute waste of money and false advertisingThis company does not even deserve one star. In bold and highlighted by the website, when plan was purchased we would receive a personalised meal plan according to our preferences; which I optioned for meat free, vegetarian. Upon opening my meal plan, it not only included meat as the main protein, it also was incomplete with no recipes. To add, my partner and I both signed up with two significantly different diet preferences and with different health goals as required by the questionnaire. Despite this and their “algorithm” to craft a plan tailored to our personal nutritional requirements, we both received identical, generic meal plans with another company’s logo “Eat & Fit” . Attempted to reach out multiple times only receiving one email back asking to retake the quiz when this was never an error on my part. despite the several messages. I have lost all trust and question this company’s integrity and wonder how they continue to deceive and gain the money off customers who are really trying to make a difference for themselves trusting their services. I have been blindsided by their false advertising and now reviewing the many complaints and reviews on multiple platforms, I wish I had read them before making my payment. Would not recommend this app/service to anyone..JepalicVersion: 7.8.0

✓ DO NOT DOWNLOADYou have to sign up to a free trial to use the app but there is no way to cancel the free trial! I used the app one time, didn’t really like the interface so I knew immediately it wasn’t for me. Even after contacting them to cancel, it still wasn't cancelled and then I was charged 🙄 Thankfully Apple refunded me but I still haven’t received confirmation from Better me that my subscriptions been cancelled even after emailing, using the help tool on the app and website to reach out and get it cancelled! I guess we will see if I’m charged again next month. I don’t recommend using this app at all!!.Itsira13Version: 15.14.0

✓ Scam, PAYMENTSNever went through with this purchase for a trial or subscription. It also shows that payments have been going out of my account since January. My apple / billing receipts show no purchase or subscription history for this app but my bank statements show the withdrawal this app has been taking since January 2023! Contacting bank!! Silent payments have been made without my knowledge.._AaBbCc321123Version: 16.0.0

✓ Poor customer service.I have accidentally press continue with the payment of the meal plan which I wasn’t supposed to. I contacted them saying if I could get a refund the day I purchased the meal plan and the email said they would get back to me with a “human” response for 8 hours or less. I emailed them at 8p.m and the next day I still got no response. I know I am being impatient but if you state that you will get back to us with specific time limit then please do that. This app is giving me false hope..Mae45367Version: 7.25.0

✓ Late reminder of auto renewal.I signed up to the trial for this app, as it was just about affordable to me at the time and I felt in need of some self care. I didn’t get chance to use the app for the short trial period as life had other ideas about what I should be doing with my time and energy. So when I received the email ‘reminder’ that my trial was soon to end and I would be charged the full amount for ongoing use, I went about cancelling the subscription instantly as I was unable to afford renewing even at the cheaper trail price. Turns out they had taken payment at least 4 hours before the ‘reminder’ email. Putting me in a very difficult financial situation. When I contacted BetterMe about it I received what appears to be a copy and paste response, lacking any humanity, understanding and certainly no apology. The response was unhelpful and unfriendly to the point of aggressive. I’ve since been sent multiple ‘helpful reminder’ emails about what features I could be using in the app. Using language that gives the impression of concern about users welfare. Sadly it appears to be another profit focused, cash grab company. I hope others out there found the app to be really helpful and brought about positive change for them. But I can’t recommend the company based on my experience..Hannya JVersion: 15.11.0

✓ Very disappointing!I tried the 30 day wall Pilates. The exercises were fine. Very doable. My problem is the app holds the videos hostage. There are 26 videos in the 30 day program. Each day you’re allowed the next video. You can’t progress to the next one for another 24 hours. Also if you skip one day your screwed bc you will never catch up because after 26 days they start you back over to number 1! So just as I was getting to the more challenging videos the thing started back at number 1 again with no option to open the videos I had been through before! I reached out to the customer service and they just verified that this is how the program works. I think this is completely unacceptable. I only was able to get about halfway through the program before it reverted to video 1. So if if you’re planning on trying it for 30 days know that that means you need to do a video a day 7 days a week. Most app give you the 30 videos upfront and let you keep them afterward. Not here. Use it or lose it!.Pandamonium16Version: 14.11.0

✓ UnhappyI’ve subscribe to better me and I have one month plan which I am happy to se if the result will be good, when in the website page offer a new 1-on-1 coaching I pressed skip and automatically the money was taken off my bank account with no even putting my details which when you subviene to something it asks you details . I’m annoyed by the fact that they havent asked for bank details like they would normally do and just took it from my bank when I haven’t even pressed accept the deal of 1-on-1 coaching . I think is really bad that they keep your bank details without asking and then get the money off right in that moment when you haven’t accepted anything. When I’ve released right in that moment I unsubscribe and email the team about it, since I won’t be using it and it was a mistake by them. After talking to the team through email they take a while to reply and ignore the fact that I asked for my money back since I unsubscribe in that instant right moment. I am very disappointed with the team who deals with claims. I hope I receive my money bank eventually as it was quite of a big amount. I would tell you to be careful if you are a new customer..JuaniquVersion: 15.8.1

✓ They deducted money when i had clicked that I didn’t want renewBeyond angry- do not recommend this app- i tried for a week the extendbarre for seniors- after 3 days I decided it wasn’t for me. I followed the instructions to remove auto renewal because payment would come out by the 3rd. And to my horror they took money out today. The app itself is an AI image doing the exercises!!! Unrealistic. Prefer humans to robots when following exercises experiences!!! So i removed the app from my phone and it been very hard to gain access again to see what went wrong and why money was deducted. I even sent feedback after each exercise that i did to indicate i found it difficult- nothing was adapted to fit. I have sent about 4 messages demanding my money to be refunded back since they have taken without permission. Remember i selected not to auto renew!!! I just want to unsubscribe from this horrendous app. I thought I had by clicking don’t renew. I will tell everyone about this horrible experience if my money is not refunded asap- Tiffany Richards.Tk70""Version: 13.4.0

✓ Will not use againI have tried many apps and weight loss things and this one is by far the worst…and to me mainly because I contacted customer service using the “Help” feature from the app over a month ago and I have yet to hear from anyone. I also sent another message a week later….nothing. In my opinion, if you are going to have a service that you charge for AND make getting a refund difficult, you MUST have great customer service and as far as I’m concerned it doesn’t exist here. I enjoyed the meals for the first 2-3 weeks, great variety and tasty however, after that I the meals started having all kinds of different ingredients and weird things like squid. I’m a single person and I don’t want to go grocery shopping daily OR be throwing away food because I’m buying 50 different things. I think the small portions and cooking for certain numbers of people need to be considered when making a meal plan. The ONLY reason I will use this app to heal with meals until October is because I’ve paid for it and it’s very difficult to get my money back IF the customer service even responds. I’m already researching my next avenue..UscsoutherngirlVersion: 15.13.0

✓ Not Happy At All - SCAMI tried the trail and was not interested in the app. When reading how to cancel my subscription I tried and was unable to so contacted support. I received an answer about having an issue with the app but as soon as I mentioned cancelling it they stopped replying. I still can’t click on the cancellation button on the app and was charged for another mont even though I requested that the subscription be cancelled as it outlined in the terms and conditions as below: 4. Cancellation • If you purchased a subscription or enabled a trial on our websites: To avoid being charged cancel your subscription at least 24 hours before the end of the then-current period. Note that if you have purchased the subscription through our website, you will not be able to control it through the Apple App Store or Google Play. Instead, you may cancel your subscription via our support chat that is available within the app and through our website. Now, I can’t even click on anything that has to do with cancelling the subscription. I want it cancelled now, and I want a refund for the month that was not supposed to be charged because I cancelled using the support chat before the end of the trial..Keki0926Version: 7.29.0

✓ DisappointedI give you 1 star for wasting my money. I paid for the 28 days and intended to start in a couple of weeks time, didn’t start the exercises, well guess what - now it’s forcing me to purchase again as the 28 days are up without me even starting the exercises on it! Honestly very disappointed! We have to start straight away after paying otherwise it will still count as an exercise day, not happy. UPDATE - I deleted the app and just out of the blue I have just got £37 taken from my account. I have authorised an Apple Pay payment for the trial which I paid too it wasn’t free I have not authorised the £37 no matter what you say. I don’t even have the app anymore. I want this money back with no delays or otherwise I will take you to trading standards - absolutely outrageous..SarahisabelVersion: 15.13.0

✓ I agree with all the bad reviews here - SCAM! Add a button so people can cancel themselves!I have tried to cancel this accidental subscription twice now -when you download this scam of an app there’s no way to cancel your subscription, you literally have to message and wait for someone to get back to you before it’s cancelled. Instead of cancelling the first time I asked they simply gave me a counter offer and now I am once again waiting on a reply for a cancellation. IT IS NOT CLEAR THAT IT IS A WEEKLY SUBSCRIPTION, YOU ARE LED TO BELIEVE ITS A ONE OFF PAYMENT. It’s not worth the weekly price as you can look up all the information provided for FREE! If you see this review and actually want to get back to me and CANCEL without me having to take the extra steps of cancelling my card that would be great. DO NOT DOWNLOAD THIS APP..KatileajeffVersion: 8.3.0

✓ SCAMSo unreliable. I was very disappointed. Told Me I was going to pay 9.99 as their “special discount” for a year. I’m getting weekly charges of 27 dollars. I emailed and contacted them through every platform, and they did not reply nor canceled my subscription. They will always send an automated email about thanks for reaching out, but there will never be someone behind the actual screen. Very upset..CleommarickVersion: 7.27.0

✓ Not worth the $I really wanted to give this a try. Had the free version for a while so said why not. The workouts are tailored to your goals which is rlly a nice touch and different than any other app I have used. They get points for that. But! And it’s a big BUT. After purchasing there’s not really anything added from the free version aside from simple log/tracking, most of which it just grabs from the iPhones health app anyway. You get these ads for extra “challenges” that are like 30-60$, not included. The tracker doesn’t let you log your own work outs which you will need to do some Bc theirs feels like it misses a few things. It tends to force quit when doing the outdoor walk/running work outs. The meal logging also makes you do some guess work as to the weight of any item you eat so it’s not so accurate.. That being said, You will end up using several other apps to fill in where this one fails. They do have a great IG account with plenty of challenges and food/diet recommendations. They have a support person on your account you can reach out to as well which is nice. But again, There’s no reason to spend your money here, the price is kind of outrageous for an app considering how much better the competition is in this space..MrstealyomemeVersion: 6.23.0

✓ Do not purchaseMy daughter downloaded app and signed up. Payment has been taken from my bank account as I am the organiser (family sharing), now she can’t get into the app and I have no record of it being purchased in my subscriptions. Although she has a record of payment in her subscriptions. Any way we can sort this please? I’m rating one star because my review won’t send🤔.TūtaeVersion: 6.6.0

✓ Misleading and not personalisedI saw an ad for a personalised meal plan and decided to purchase the introductory first month. I am allergic to a number of foods so I was really keen to find a healthier diet that I could actually eat. I completed the short quiz and got to the meal plan part where you can look at different plans. Well , I thought you could look at them. I clicked on the gluten free meal plan and noticed it was full of dairy and raw fruits that I’m allergic to. I tried to change it and couldn’t. I emailed the better me team twice and almost a month later I have had no reply. I paid for a meal plan I can’t even use. Not user friendly. Misleading. I don’t recommend unfortunately..TraceyyecartVersion: 14.15.0

✓ Sound issues and terrible support. Unable to cancel subscriptionThe app was ok, albeit the voiceover instructions were intermittent throughout the workout. Worked for some exercises and silent for others. This was not a connectivity issue. However as mentioned by others my real problem was with the support function and which is why I would not recommend downloading this app. The subscription or payment history were not showing up on my device, on the app, in the App Store or anywhere, I am therefore still unable to cancel the subscription and further payments have been taken despite contacting support several times prior to and post the end of my trial. I am still waiting for a response. Beware!.EllieJJDisappointedVersion: 15.0.0

✓ Read the fine print!I purchased a weeks workout with the app, then once the week was up got charged $50 for a subscription I did not know I was agreeing to. Definitely read the fine print before committing. I cancelled the subscription minutes after my card alerted me to the transaction and emailed them to ask for a refund. I am currently still waiting for a reply. Be careful..Anonymously123444444Version: 15.13.0

✓ DisappointedI saw this app advertised on Instagram with a “build a booty” diagram so I downloaded as I’m having trouble putting on weight too. I put in my target weight as a stone above my current weight but I couldn’t select any problem areas because they were all for losing weight instead of gaining muscle. I went to my “personalised” programs and I couldn’t find any “booty building” or any muscle workouts and there was no option to change them. Tried to change problem areas but this didn’t change the workouts anyway. Quite upset because I thought I may have found something that’ll work for me especially as what was advertised, but can’t find this so has to be 2 stars as it may be good for others but unfortunately doesn’t cater for all fitness needs :(.TvivsxoxoVersion: 2.5.3

✓ Hot and cold instructions and supportLike the idea of some simple prompts so signed up for 3 month chair yoga, annoyed after paying the first few screen asking for more money for other packages, far too early give me a chance to try it out first. almost nearly cancelled straight away did cancel the auto renew due to the early adverts. to lessons are daily easy to follow and build up the time and energy used. some the video and vocals don’t match i.e rotate right leg, but video is using left leg , but the next lesson is correct raise right arm video moves right arm. biggest gripe two days ago i had to sign in again and it started from scratch , it has lost all the progress and settings so far. contacted support all they said was sorry but it can happen with apps , progress can’t be retrieved. though they did offer a free trial of another lesson for 28 days. so i have to start again and not finish the course unless i double up on a 15 days. until the app crashes again 😫😡.MalfunctionukVersion: 14.19.0

✓ Great app but not happy about other stuffI signed up bought the app, have had it for a long time pay my dues regularly except recently. I got he app because I wanted to be healthier, life had other plans. And the app and I just couldn’t do what I needed to do to to get there. So I deleted it. And then saw I kept being billed for the service that I was no longer using. And there is no where within the app to cancel the purchase. Because what’s to point in having to pay for something that you quite frankly have Zero time for let alone cannot do half or more than half of the exercises because of personal injuries I have sustained. I think this app is great for someone who 1 can afford the time and actually do the exercises within it. You will loose weight, tone up, or raise your heart rate, and if you follow the diet plans inside it you will most definitely have a healthier disposition to be sure. My biggest issue here is I cannot use this app and I have no way of removing it from my phone let alone from having to pay for it each month. Which is not working for me. So please tell me how I fix this issue I just want it gone. I know I can remove it from my cell and have done so before, but I think it’s just crazy to have to continue to pay for it when you cannot use it. Please help me. Thanks... -Not to happy-.Stupid nicknames none avail...Version: 3.1.0

✓ Absolute waste of money and my time, do not recommendI do not recommend this app. This app is useless and a waste of time. I have done the questionnaire and now it is asking me if there is a time i would lime to workout. Im ok with that but once i added it to my calendar it added it to family sharing. This app will not stop spamming messages to me and my family. You cannot cancel either. And the worst of all is, it said that my family left the ‘BetterMe Workout’ In calendar but once i got that notification they got a notification saying i added them back. Which i never did. I would not recommend. This is a waste of time and they are trying to scam you for your money. If i could give a -1000 i would. This app is the worst fitness app i have EVER downloaded!! DO NOT DOWNLOAD! you cannot cancel the payment or purchases..SiennaLovesOllyVersion: 14.6.0

✓ Total scamUpdating to respond to your response. I have already emailed three times to that email address and have only had an automated response to say you will get back to me. Unfortunately you have not. I am still also yet to receive the email I need to receive from you in order to confirm my cancellation. You are a total scam. This is further to my initial review. I have now had a response from the developer telling me they have not received an email from me and to contact their ‘help’ email address. Before I left my initial review. I had already emailed the address provided 3 times and also another email I had for the company twice. I received an auto response which got me to select what my issue was and said they would get back to me. No response so far. I have still also not received the email that is required to unsubscribe as part of their process. So it is basically impossible to unsubscribe. original review below I signed up to the introductory offer and cancelled immediately so as not to be charged the ongoing rate. I was charged anyway and my membership is mysteriously still active. I am still trying to cancel the subscription. Guess I’ll have to waste my time and contact my bank as the cancellation process through the app does not work..SamborinaVersion: 15.14.0

✓ WONT LET ME LOG INWont let you log in after signing up. I just want to cancel my subscription now and they’ve made it impossible. If someone from this team can please help me cancel the subscription and refund my money..JakwowizzujeowjdsVersion: 8.0.0

✓ Don’t choose their keto plan - read if paypal was your way of payment.I have paid to go on the keto plan on the app. The app is not suitable for keto. The section where you input calories, the macro values are wrong for keto and it doesn’t allow you to change them. I have asked for advice from the messaging support and they have sent me pdfs for a normal diet, including carbs, which is totally wrong for keto. Responses are slow and not well informed. I’ve cancelled my subscription after 3 weeks of using the app. It doesn’t support keto like they offer. They also don’t tell you if you subscribed using paypal as I did, you have to unsubscribe in paypal. They never mention this anywhere, even in the review feedback I’ve seen on here. They don’t want you to leave and will try and scan as much money from you as they can. Overpriced and poor app..HeleenieVersion: 14.9.0

✓ HorribleI have tried cancelling and getting a refund within an hour after downloading as I can’t eat any of the meals due to a health issue. The guy (Jordan) who contacted me back literally stopped talking to me the second I asked for a refund. Wouldn’t help me at all. Horrible customer service. Do not recommend at all. If I could Give them zero stars I would..RatqueenVersion: 7.11.0

✓ Money taken without consentThis app took $50 out of my card without consent. I emailed them the day it was taken out and advised due to an injury I couldn’t do excercise for a couple months. I have emailed multiple times in the past few weeks and haven’t got a response. I enjoyed the app while for a couple weeks, but I won’t be returning to it as the customer service is not up to par, plus the hidden costs, it’s 2023 , consumers need more transparency from businesses..Natalie mayburyVersion: 15.13.0

✓ DO NOT RECOMMEND.If I could give this a no star rating I would. I initially downloaded the app on a free trial and have no issues with the app as such, it was fine for a quick trial. I cancelled my membership before I was supposed to be charged according to the details when I signed up, and there is no subscription in my phone (on Apple subscriptions). However, I now see that multiple charges have been made. I have tried to contact the company multiple times and no response has been received. Very upsetting! I just want the money refunded and the subscription cancelled properly. It’s impossible to connect with anybody from the company and they keep trying to charge my card! Totally unethical and would not recommend this company at all!.AdeliDideVersion: 16.7.0

✓ Does Frustration Burn Calories?This app has a lot of great articles, workouts, and recipes based on your preferences and needs. I enjoy the little quizzes you have daily, and the water intake tracker, but that’s really where the niceties end with this app. Logging food is near impossible and not user friendly at all. The only measurements they have for most items is in ounces, and even then half the time it doesn’t pick up the fractions of an ounce you try to log in. Its food library is VERY limited, so good luck finding a barcode it will take. You’ll be entering in a lot of foods manually. While the fasting countdown is a great visual to use, you can’t reset it. If you forget to hit start or stop, it keeps on keeping on. There really needs to be a way to adjust the times on it to be accurate. Plus, if you’re done eating, but not yet to the end of your eating window, you can’t start your fasting window early! Sorry, but I don’t eat the ENTIRE 8 hours of my eating window. It’s like the developers don’t understand intermittent fasting? To top it all off, it doesn’t sync up with fitbits. It’s not even an option. So unless you have an Apple Watch and/or want to carry your phone with you 24/7, your steps aren’t counted, and you can’t manually enter steps or workouts. Those 3 things are MAJOR fails for me as a user, and it’s very frustrating to know I paid to get a limited sliver of use from it. I really can’t recommend this app to anyone..IdahorootsVersion: 7.6.0

✓ No response from customer service!Can’t get into the app! App won’t let me sign in! The app or password recovery don’t recognize the email I signed up with or any other email I have! Also no response from customer support! Tried multiple times and multiple ways, still no response. I do not recommend this app!.God JunkieVersion: 16.5.1

✓ The app sucks!I can’t see my stats even thought I already activated it. Tried contacting them but no reply since the 7th of December. I liked the workouts but lost interest on the app..Annoyed_and_pissedVersion: 7.30.0

✓ Won’t cancel my subscription or answer my emailsHonestly it looks like an ok app, I just can’t afford the ongoing weekly payment of $13. I emailed before the first week finished and received an email saying they will get back to me after 8 hours.....yet no. They charged me another $13. I emailed again and received the same email back. I dislike dud services that keep scamming money. Please return emails when you say you will. Edited to say that they did end up getting back to me and refunding me. They were kind to offer one month free, but I didn’t accept it as I don’t want to fall into the same situation of not being able to cancel before money is withdrawn. Changed star rating from one star to two as I still think the cancelation of subscriptions needs to be better..Tmndk.6Version: 7.28.0

✓ Bad experience overallThis app seems great at first, however I felt it was bit more for experienced and dimmed a light on it. It also takes AGES to remove your subscription cancellation. It’s still taking me AGES to REMOVE. If anything this app/site needs to make an option button/slide to cancel instead of messaging. However, the team members are very responsive to problems and keen to help you that’s why I’m giving it three stars, surprisingly :/.Narniansmagic_Version: 8.11.0

✓ Waste your moneyPlease be aware. Please don't pay for this app. This is a trap to charge you a lifetime. You can't log in to it and use the plans, you can't unsubscribe and you charge for a lifetime. They never support you they just said please login! And when you send them a message for unsubscribing they never care and charge you again! I don't know how can avoid charging!.3ptiVersion: 8.0.0

✓ Great content, too many problems with the appThe set meal plan and exercise regimen is an awesome idea, and I think the workouts were pretty good and the recipes were fairly simple too. But there are way too many bugs for the price of this app. For almost a week, I wasn’t able to access the exercise videos, which is the main feature I was using. Then today I logged on and it said that my subscription had expired while I was still paying. So I cancelled my subscription and go figure even though I had paid through the 1st of April I can’t use the app any longer. I think the developers are more interested in making money off of people than providing a quality app, which is a shame because they could get so much business during this quarantine situation. Another thing is you cannot change the meal plan you are using or at least it takes a while to actually change. So that’s kind of annoying. If you use the keto plan, I checked and the recipes contained more than the 20 carbs that you’re supposed to be eating a day, so it wasn’t truly keto... But fortunately, if you have a Fitbit, Premium subscriptions are now free for 90 days, so I would just use that. One thing that was nice was that on the Facebook page they have been posting workout videos almost daily recently, so I’ll give them that..Kit_kate48Version: 4.6.2

✓ ScamIf I can give zero stars I would. I paid through the website ($60) and when I logged in on my phone it constantly asks me to purchase it. It does not allow me access the fitness and meal progams. Reached out to their support and no response. Feels like a scam. Deeply disappointed. Don’t waste your time..Neeners2435Version: 8.0.0

✓ Wish I had selected the lowest option...I thought this would be a great option to help with accountability and extra guidance through my health journey. I signed up for the 3 months of fitness and food, totaling $50... however, cataloging meals is pretty nuts, everything defaults to the same ounces when scanning upcs, so u have to change everything, there’s no way to add recipes or extra nutritional information... I’ve had a lot better calorie counter apps and just wanted the daily workouts, but realize after only a day or two that this app isn’t really helpful at all and has very little customization compared to other apps. Also there was no option for a workout that couldn’t be done... for example, the workout today should have been a 10 min walk, but I don’t own a treadmill and it was pouring rain outside, there was no way to swap for something else. I wanted to cancel and get some money back, but unfortunately I’m stuck with the loss of my $50 until my months are up. Thankfully I know to go into my Apple account and cancel when the time comes so I don’t get charged over and over and using this app has caused me to research and download several other similar apps in hopes of finding one that’s got less kinks and will be a better fit..Gamebaby2Version: 6.1.0

✓ Misleading and too much up selling!The app is probably ok (once you do manage to get in that is!) But I’ve found the amount of up selling ridiculously high to the degree that it’s not clear what you actually get when you’ve subscribed. 70% of notifications is to upsell you yet another thing. Every time you open the app you probably need to skip 3-4 prompts of the next best challenge they want to charge you for or that next meal plan you don’t have that you can buy that you’d give up on going to the app and come out immediately. But when you do go to the apps the workouts are done well. Not so much the meal plans or calorie counter. I definitely don’t think it’s value for money for such a high subscription fee..SKh81Version: 8.0.0

✓ Horrible customer serviceI got this app because I was looking for some structure to my workout routine and it seemed relativity interesting, so I decided to give it a shot. However I didn’t like ridged the app was, and how it kinda goes from 0 to 100 with certain things. So I tried contacting support trying to ask a couple of questions, and waited a few days. No response. Did it again. No response. I contacted support again asking to cancel the subscription so that I wouldn’t get charged 40 dollars for a product I don’t even like, I have contacted them several times both through email, and on the app, and still no response. This apps customer service is absolutely awful, I can see why some people would like this app, but I’m not giving it such a low rating because I don’t like how it functions. It’s because of the awful customer service I previously mentioned, this app is not friendly to its customers and it’s a joke of a service. So unless you want to go through several headaches while trying to get help from it’s support team, don’t even bother. And mind you my subscription still has not been cancelled, cause it seems that they still refuse to do so..IIASTROmicIIVersion: 9.1.0

✓ Beware do not subscribeI signed up for the free trial and it didn’t work for me so I tried to cancel however I get no reply from the email support and have tried multiple times. In the meantime they are continuing to take my money from me even though I have asked for cancelled. I would also like a refund, this is a big scam and I will take it further.Chucky NVersion: 15.16.0

✓ Will take your money and block you offI really liked it at first. Sure, there are no explanations about correct form for the exercises so if you’re a total newbie, forget about it, you’ll throw your back or something, but the overall feeling of being supported while being alone was nice. However. If you purchase 28days worth of exercices and you do the logical thing of having 1-2 rest days a week (which the app doesn’t provision for) you’ll have past 28days but not done the last few sessions you paid for. That’s when the app blocks you off and demands you pay more - for the year! You have the option to “restore my purchase” which - when the button actually works..!! - makes you start from the beginning …….!!!!😡😡😡 I’ve contacted the support team weeks ago and included a screenshot of this and I am still to hear back from anyone at BetterMe. BE BETTER! And let me finish the sessions I paid for!!.Reallyannoyed45Version: 15.4.0

✓ Terrible translations from the beginningMy 1st Pilates workout with Better Health and I am pretty disappointed. After going through a whole survey so the workouts are “designed” to fit your level of mobility, I was really quite disappointed. I have a double hip replacement but I’ve done all kinds of workouts before and since the surgery. The skill level that I picked was easy, beginner, low impact, etc. The moves themselves were not the problem at all, nor was the pace per se. The problem is the transitions from standing to floor. How can you transition randomly from a standing move, to a lying position move? For one it doesn’t prompt you that the next move is sitting/standing. Second, even the position of the mat is different between moves. This does not make sense at all. Not just for myself, who needs extra time to transition from standing/sitting, but I can see this being a major flaw for many “beginners” that can’t just hop up and back down every 30 seconds, and most certainly not be able to complete the workout in 15 mins with the pauses and adjustments that you need to make to perform the simple move!.Ivo kirilovVersion: 15.13.0

✓ Incorrect amount deducted and no help from the teamHi, I recently took the yearly subscription and an additional amount was charged. I have reached out to the customer service and received an incorrect response. When I reached back, no one responded back despite the follow ups..Sweets2412Version: 8.0.0

✓ Inflexible and overpriced for what it isI decided to jump on one of the promotions after having a quick look around the app and was bitterly disappointed to find just how limited the functionality of this app is. Two of my personal issues with the app - the calorie tracker is quite basic and if you cook your own meals, it’s hard to use. It doesn’t have an option to add your recipe - you can add a dish but you must know the amount of calories per serving. Also, workouts that you do outside of the app (even if you log them in) are not counted towards your progress. As a person who likes to mix workouts - some at the gym, some at home, some outside, I find it very inconvenient. Everything this app does, there are free apps that do it much better. It would be worth the price if they developed it to be an actual customisable wellness tracker with all the extra information and videos, but in the shape that it is now, I would highly recommend NOT paying for it..NirrimiVersion: 9.9.0

✓ Great idea, poor executionThough the idea of this app is exactly what I want, the follow through on it has been awful. For starters, the food logging system is just pitiful, you all dont have the brand options that other apps do, and it makes it very hard to accuratley track my meals. Tracking my meals has been made significantly harder too because you all use a slider for the calories. The slider does not work as it should, because it moves as soon as you lift your finger. And even when you do get it to stay where you’ve put it, the slider locks in on what appear to be very arbitrary numbers, meaning that you can’t EVER get an accurate reflection of your calorie intake. I would also argue that this slider feature would make this app impossible to use for people with any sort of disability that limits their dexterity, and for individuals with poor eyesight or diseases that cause their extremities to shake. I have sent the above information directly to the contact listed in-app, and I would like to say that if the developers changed these two things (the slider, and the sub-par food database), as well as the lack of reasonably priced/attainable ingredients in their in-app recipes I would be willing to give the app another try and probably rate it 5 stars, but until then I’ve got a year long subscription to an app that I can’t use properly..VeroFromMOVersion: 4.1.0

✓ Very unsatisfiedThis app takes a whole years subscription despite stating it only costs a certain amount per week. I cannot afford to spend so much in 1 go and was horrified when the total amount was deducted. The food plan is terrible and half the items are not readily available in my country. The communication doesn’t work so all in all I’m shocked to be scammed by this. Don’t attempt to purchase this app!.KoshymatVersion: 2.10.0

✓ Could be betterI like parts of the app but I’m not using it to its full potential as feel there are lots of ways it could be better. I like the Pilates and the articles. However I am finding the calorie logging very difficult because it’s not an easy system to use. Things that need to be changed if you regularly eat the same thing then it should be saved and you can’t just add 1 carrot or 1 onion. The calories are way off in many of the items and when you search it it has several options which are all VERY different in the calories given. There is a competitor where the logging is so much easier and it might be worth considering changing this. I feel I am not able to accurately know where I am with my calories due to the difficulty in logging. I will not be re subscribing after the 3 months..WennamillerVersion: 14.14.0

✓ Not nearly as good as I expectedI bought this app after clicking on an ad and filling out an online quiz. It seemed like it was going to be a great program for me. I didn’t realize at the time that the $27 I paid for it would be a monthly fee. I thought it was a one time purchase or an annual fee. I have now cancelled the app because it’s definitely not worth $27/month. My biggest problem is with the recipes. They sound great and the pictures are awesome, but here are some issues I have: 1. The images are not of the actual meals. They are stock photos of similar meals. 2. The recipes are very poorly written. Ingredients are skipped over, and the instructions are vague. If you are an experienced cook you can improvise but you can also end up with some real disasters. 3. The caloric count on the recipes is not necessarily accurate. I have cross checked the ingredient lists with other calorie counting programs and Better Me was calculating a much higher calorie count. I’m not sure if this is some kind of strategy to make you lose weight faster by getting you to eat even less than you think you are, but it is a serious concern..SkheseVersion: 7.27.0

✓ Never let me know about automatic renewalI paid $40aud which goes to usd for a 3 month subscription. I didn’t use it but then just found out they charged 79aud which then went to usd which is like $100. I would never of subscribed again as I didn’t use the app at all I would like a refund as you didn’t even send a email about renewing my subscription or any notification When looking at my subscriptions on my phone it doesn’t come up so I didn’t think it would auto subscribe Please take this advice and make sure you send a email about automated renewal as we customers can’t see that you guys do this To be honest $79 or whatever every 3 months is really expensive..AIDOSS69Version: 15.12.0

✓ SCAM August 23No transparency. Not clear what you are buying for how much when, no instructions or guidance for cancellation of subscription. No notification of discounted period ending and new subscription beginning which is much needed given a period can run for three months! Bad communication, BetterMe choose to ignore the content of your email or ignore the email altogether. Despite telling them that this subscription they took today would place me in financial difficulty and that the money they have drawn was for priority bills they have ignored this information and offered me a free extended period to go with the one they have taken money for which I didn’t need but couldn’t cancel. This company has left me in a right mess and I have found a lot of evidence that I am not the only one from the many reviews on social media. Apple should remove them from the App Store..Twisted NarrativeVersion: 15.15.0

✓ Doesn’t record my workoutsI’veused this app for about a month and I’ve done the exercises everyday but it has recorded about 3 of them. And sometimes they just don’t work! I’ve emailed or tried to leave a comment about this but no one has gotten back to me. I want to like the app as it was keeping me exercising for at least 15 minutes a day or more but frustrated that I can’t track my progress and that my attempts to get it resolved have been met with radio science as no one will get back to me! Billing me didn’t seem to be an issue and the only communication I’ve had. I do however like how you can log calories weight other exercises and that the exercises on the app are pretty simple but some don’t seem very safe and can leave my back hurting. I think if I didn’t have a few years of pilates under my belt to keep my core strength I could have I injured myself with some of the not so great descriptions of how to do them. Please someone get back to me about how it won’t record my exercises. And when a bill is coming up it would be nice to get a reminder. But I feel like I should be reimbursed for the last 2 months as I am paying for something that doesn’t work!.HLockeVanVersion: 16.5.0

✓ Thirsty appEverything cost extra. Wanna do some face yoga? Pay. Wanna avoid sugar? Pay. Even recipes say they are locked then ask you to pay, but you can not. The pictures don’t match the recipes. If you log food it has all sorts of store bought stuff to choose from but that’s not what I’m eating because I’m trying to lose weight. I like the scan the barcode of food option but why does it automatically log 3.53 ounces of everything. You can change weight but it lets you click on once’s as if you can change it to grams or liters or? and a menu pops up but there are no other options. This app is ok if you are vigilant about not paying extra but its not worth the price and then they have the nerve to wanna charge extra for all sorts of options. It’s crazy. The only thing I think is worth paying extra for is the personal trainer. But I never would bc this app seems desperate to over charge you and I would not trust them to be clear about your actually getting upfront. I’m already not pleased with what I did pay for. Edit: You responded to my review by asking me to email you guys but your contact us link allowed me to write a long email but the button to send never became active. I just want my money back. Please refund my money..EnolatonmaiVersion: 6.32.0

✓ Worthless “plan”UPDATE: So I emailed them and I did get my money back. The developer asked me to update my review. I will say that they were quick to respond to my email, which I found in these reviews, but didn’t find in the app. Regardless, I’m glad they honored the refund and I hope that other people find the app useful. The customer service was quick and I’m pleased with that. . . . . . Well I paid for 3 months for a program that claimed to be geared toward metabolic typing— it’s not, claimed to have great meal plans that are really just lists of recipes with no actual guidance as to why they’ve chosen these meals, no shopping lists, nothing. And their money back guarantee is a JOKE. You cannot go through the App Store and have to send them multiple ridiculous screenshots. SAVE YOUR MONEY and use any other free app out there. I wouldn’t call this a scam, but it’s completely useless and misrepresented. Also, there’s some sort of comment from the developer saying they can’t find peoples emails? That’s not something that is even asked for upon cancellation. If these developers aren’t trying to just keep peoples money dishonestly, they’re doing a great job of acting like it..Shelbyd505Version: 12.5.0

✓ BEWARE!Do not give this company your credit card information! Ever! If you are thinking about subscribing, please read the recent online reviews about this company and the inordinate number of complaints it has received about not cancelling subscriptions as requested and making unauthorized (and ongoing) charges to credit cards. They are all true. This company gets your credit card information and no matter what you do you will be charged again and again. Good luck trying to get a phone number to contact them. Likewise this company pretends to provide customer assistance when all they do is string you along so they can continually charge your credit card. They pretend to respond to emails or online reviews, but, here again, it is all nonsense designed to string you along. Oh, and good luck trying to delete your personal information. If this company truly is based in Cyprus, I thought the E.U. had stronger consumer protection laws. That’s something to look I called VISA fraud section and learned they are aware of this company and that the only sure fire way of preventing future unauthorized charges is to cancel my credit card. If you are thinking about subscribing, DON’T..Regretful BuyetVersion: 15.5.0

✓ Unable to cancel subscriptionI’ve contacted the team for more than ten times including email , msg on apps but nobody response as yet . Regardless , I have to cancel my credit card and requested a new bank card from my bank to stop further deduction from this betterme apps . At first I thought it was a monthly subscription in AUD but who knows it turns out to be weekly USD cost. Therefore I tried to msg them on apps to request cancel of my subscription but they just ignore and I still haven’t get any response until now , it has been more than a week. Pls note that I will not bear any further fees or debts from this betterme apps as I’ve strongly requested to cancel my subscription . What can we do when the team just ignore their client from cancelling subscribe and ourself can’t do anything about it ?.Celine 940619Version: 8.1.0

✓ One of the worst customer serviceI used app only for few weeks. Didn’t make any changes and went to gym. And forgot about app. After 3 months they charged me £63. They send me email about payment day before in the evening , which I miss to check. Unfortunately, this payment for some reason didn’t show on apple subscription list. And still doesn’t show to request for refund. Since the day they charged me ( end of august) I am trying to reach them to request refund, because I am not using the app, I received only automatic email and only one replay to offer for me free 3 months to use the app. What kind of customer service is that? Why should I consider to use the app now if I didn’t use before. So just be careful, customer service not reachable..Milda LuciaVersion: 16.7.0

✓ Confusing App & No customer serviceThis is not an app but this is a trap. The app is pretty much confusing and always ask to renew or take new subscription. It’s billing me twice each month via Apple ID and PayPal. Tried to contact the customer service and got zero response(I’m still waiting I think once they receive the money they dump) and tried myself to cancel my subscription nothing is happening. After all app never says which is your current subscription plan and all re-logins wipe your past data which is important including fasting window and all previous workout histories. I regret by downloading this app and subscription. Will never recommend to anyone. I wish I would have read the previous reviews before downloading this app..AlyaShyaVersion: 8.1.0

✓ Kept charging my subscription after I cancelled itI cancelled my subscription before the end of the free trial, so I would not get automatically charged. Followed all of their very clear instructions so it seemed it would cancel. Kept getting charged. Only noticed on the credit card statement, had no interim emails from them about charges. Tried to cancel again through the App -sends you through 5 check questions then they will send you an email to ‘confirm’ cancellation. Did not receive email. Did this again. Still no email - also checked the junk - again. Emailed support - no reply. Absolute spam of an app - do not get sucked in..Rissi999Version: 15.18.0

✓ PredatoryTo start: IF YOU HAVE STRUGGLED WITH ED, DONT GET THIS. I was anorexic for years, weighing only 94lbs at 5’2. I was calorie counting and constantly weighing myself. It took a lot for me to heal and now I’m a healthy 140 after 2 children. I love my body, I feed myself like I’d feed a loved one. I’m still uncomfortable with my breast size but the rest of my body is easy to move and carry on day to day life. I’m happy to wear anything. I’ve had 2 surgeries this year and I’d love to strengthen my core again, where my surgeries were performed, after allowing myself sufficient rest. Instantly, this app begins by telling me I’m “overweight” according to BMI (proven to be archaic at this point.) I just wanted an app to give me guided workouts, especially those that may help release emotions and trauma. Instead I got diets, calorie counting, BMI shoved in my face. Even the intro audio on beginning is toxic telling me I struggle to say no to an extra slice of pizza. I’m still waiting to see the actual work outs assigned to me, but I’m already hating how this app makes someone feel. It’s no wonder so many women struggle with image and disordered eating. I’m not going to be on my death bed wishing I had said no to a second slice of pizza.Amberh922Version: 16.2.0

✓ Meh. Not worth itI’ve used several health apps over the years and thought I’d give this one a try after seeing an ad. I was prepared to potentially waste $40 if it wasn’t as good as it appeared. Aaaand… It’s not. I found the process to track food cumbersome. The barcode scan didn’t work on a single food I tried and many foods weren’t found in the database at all, so I had to manually enter the macros. No ability I could find to copy a meal, so I had to go through the same annoying process of entering each component of my breakfast every morning. After Day 3 of that, I’d had enough. Other features, such as weight and exercise tracking, were difficult to navigate to and set up. Nothing user friendly at all about this app. $40 blown. That they don’t offer a 7-day trial should tell you something. There are far better options out there, so I’d suggest googling “best health and fitness app” and reading a few articles to find one. That’s what I did and found a far superior option for about the same investment. Oh, and I find the responses BetterMe gives to critical reviews here annoying. Don’t blame the reviewer, folks; make a better app..Sharchen NorbuVersion: 12.4.0

✓ A ne pas installer du tout - désabonnement pas possibleJe me suis abonné et j’ai payé l’abonnement ... j’ai trouvé que le programme est très basique et pas grand chose de plus qu’on peut trouver gratuitement sur le web ou YouTube. Alors, j’ai décidé de me désabonner, et j’ai tenté de le faire comme c’est décrit sans résultat! Attention, vous aller juste perdre de l’argent! Regardez sur le web et vous allez trouver bcp plus et gratuitement..Achraf Achraf 2020Version: 7.28.0

✓ The biggest scam everI have downloaded the app and subscribed with my Apple ID. After using it for a month, the app logged me off automatically and when I tried to regain access into the app, none of my emails were recognised. I have contacted support and they replied after more than 1 month, telling me to create an account because I haven’t used my email address when paying for the subscription, as I have paid through my Apple ID. When I have created the account with my email address associated to my Apple ID, it created a completely new account, without a subscription. Thus, I ended up paying for an annual subscription, and not being able to login into my original account ever again. I have requested a refund and they are telling me to ask for money back from Apple because they do not process refunds themselves. The biggest scam ever! Don’t pay for their subscription!.Andreea1038474Version: 15.12.0

✓ Unhappy!I joined up a week ago and had no idea I had signed up to pay money already! There was no trial period mentioned. I do not recall being asked to set a password, and the app is not asking me for one as I try to log in to cancel my subscription. I have been charged two times in one day, on two separate days a week apart, for a total of almost $40 Australian. I was asked very few questions about my ability to do the exercises and given the pictures off the models this app is not fir me. Yet I’ve already paid almost $40, in a week. I had one question about food entry on the first day when I put in my minimal profile and wanted to enter a mandarine as something I ate, as part of breakfast. The food list popped up as: “mandarine flavoured yoghurt”. This immediately turned me off as I buy food that is as little processed as possible. I wrote in asking for help with entering specific foods such as fruit, and was asked to provide screen shots, not with advice on how to enter fruit types. Either they are in your lists of food or not. If they are, tell me how to enter them so they get into my food list. If they’re not, tell me. I’m not happy with this. I now read others’ negative reviews. I wish to unsubscribe immediately..Unhappy mature age newbyVersion: 7.24.0

✓ Charged without clear permissions.Downloaded to check out this app. Didn’t subscribe but now am being charged. There is no Option anywhere to unsubscribe that I can see. As I don’t have an active account so I can’t log in. I’m frustrated by this. Please will you cancel my subscription. I can’t rate the app as I haven’t used it. It was not stated clearly that downloading will result in ongoing charges. I can accept I have been potentially in error here. But it should be easier to rectify the issue like other apps on the store where you can clearly see you are subscribed for how much and how long. I have emailed you from your website to try and cancel. A refund would be good as I have not used your app. Thank you..Sonny teeVersion: 16.1.0

✓ They steal your moneyI signed up and during the free 7 day trial, realized that I did not have the time to commit to the program at this point in time. I went in to cancel so that I would not be charged past the free trial. Something must have gone wrong because a few days later they took out the money (that I didnt even have to give at that moment, because let’s face it, times are tough these days and groceries are expensive) I contacted them to explain that I had cancelled and could I please be refunded, that was a week ago and they haven’t even bothered to return my email. I sent a follow up email two days ago and still have heard nothing from them. 10/10 would not recommend these crooks..RocketDogsVersion: 16.6.0

✓ Edited review after refund*Updated review: I was told there was a return policy that I didn’t qualify for. After I gave a negative review, I was offered a refund and then was asked to edit my review. Days later, I was asked again to edit my review. I suppose I am more pleased with my experience now that I was refunded. However, my original experience hasn’t changed. I believe the only reason I was refunded was to fix their reviews. I should have been refunded right away because I was dissatisfied with the products I purchased. I would rate their customer service at a 1 and the app itself at a 3 so I will meet in the middle and raise my rating to 2. I won’t lie and give a rating I don’t feel is true. Rating are a way for customers to get the truth before spending their hard earned money. This isn’t just a $1.99 purchase, people should know what to expect. Original Review: I purchased the app but it was not at all what I expected. The ad was misleading and it didn’t function at all as expected. I requested a refund and they just kept replying without answering me about the refund. They finally sent me a link to their refund policy which basically told me I needed to follow the suggested diet to a T for a period of time, yet request a refund within a certain time, leaving very little time to do so. By the time they FINALLY sent me the return policy, it was too late. Waste of money!! Won’t refund if you are unsatisfied..Whitxoxo72Version: 7.1.0

✓ Rip offI accidentally cancelled my 7 days after paying 16.99USD. I should atleast have access to the app for 7 days. But now it says subscription expired. Really BUMMED..Samsam723Version: 8.0.0

✓ Only 28 days?I really loved this app when I did the free trial, so I bought the lifetime subscription. But it now seems that once I’ve completed 28 days’ worth of exercises, there’s nothing left to do in the app. Will you be adding workouts beyond the 28 days? I certainly hope so. If not, I recommend those who love the app purchase only a one-month subscription rather than waste money on a lifetime one, since you only get a month’s worth of workouts anyway. Three stars instead of five as a result of this issue. Tempted to move it to two. Update: the developer’s response was misleading and entirely inadequate. They responded to my complaint about only having 28 workouts by noting that there are 7 different programs. These are in fact only the “arms”, “legs”, “abs” etc. sections, each one containing only 4-5 moves and lasting roughly 5 minutes. You have to combine all 7 to get an actual, full workout, and there are only 28 total. Once you have completed the 28, there are no additional workouts. If you’re serious about getting in shape, don’t get this app. You will only get in shape for 28 days. After that, you’re on your own. As a result of their response, I am lowering my rating to one star. Should they expand to additional sets of workouts, I’ll be happy to increase my rating. As it is, extremely disappointed in my purchase..Mas4samVersion: 2.7.2

✓ Poor Customer ServiceBeware as firstly when you set up an account to try the app/service, they auto subscribe your account without notifying/consent. Furthermore, there is no customer support, meaning even though they have a help email address, no one really responds. I was charged through an automatic subscription without my awareness. I followed up multiple times and not a single response- find this to be a scam scheme. Save yourself the hassle. Update : the response to this question shows how poor the Customer experience is. It’s the fault of customers if you don’t read the tiny disclaimers to understand the impact. That to me is a poor UI design because you want to mislead your customers in wanting them to auto subscribe without their consent..Marble 0907Version: 15.18.0

✓ Not satisfiedI paid for a weeks trial of this app, it wasn’t that it was a bad app but it did not fit in with my life and did not want to continue to use or pay for the app. Normally to cancel an app you go into you subscriptions and cancel it, there was nothing in my subscriptions to say that this would continue or that any further payments would be taken. A payment of nearly £38 was then taken from my account, this money I was relying on, I have emailed on numerous occasions since the payment was made with absolutely no response from anyone apart from an automated email. With the cost of living crisis I would expect that this would be of some importance to sort out and a refund arranged. I requested this within the 14 days and I have not used the app since as I didn’t plan to and as I mentioned doesn’t fit with my life and having a baby. Pretty disgusted with how this hasn’t been dealt with..S jane30Version: 15.3.0

✓ Just cancelled my subscription.I have tried for first week free then forgot and I have been charged for month. Definitely good idea, I was looking only for dance exercises so was very excited to try this app. I have tried few and believe me even simple dance moves were showed too quick, position of the camera change a lot so it is even harder to do. for beginners would be much better if the trainer would be showed from the back, not front/ side/front/back so complicated! Also need to be much much slower. I didn’t really enjoyed and end up watching free videos for dance classes from you tube. Although I enjoyed reading prepared for every day, simple and interesting..Miss m. 1989Version: 15.7.0

✓ Just Stealing MoneyThis app is a total scam please don’t ever subscribe to it. No matter if you cancel your subscription to the app after the trial, they’ll still charge you on your saved payment method. On top of that when you try to reach out there’s no solid platform for communication except e-mail to which they won’t ever reply. Total scam and will leave you pleading for your money back. Edit: Even after their so called reply on this feedback no action was taken and my money is still not refunded. Pathetic Edit2: Whenever I try to make everybody aware about their scam they try sending me an email with a fake promise to refund my money but then disappear for the longest time. Legal action should be taken to take such apos off app store..MesalihshsVersion: 16.3.1

✓ Don’t do it! Took money after I switched off auto-renew and cancelled plan.I signed up but after completing a few sessions I wasn’t impressed with the exercise quality. The process to cancel the plan was convoluted and problematic, requiring multiple unsubscribes and featuring dubious tactics to keep you from cancelling. Suspecting it was dodgy, I switched off auto-renew while waiting for the email which still required me to log in and confirm cancellation three times. Unsurprisingly I was still charged and have had to go through the process once again to cancel the plan. Save your money, skip this app and find a program free on the internet which will give you more satisfaction..E1ODVersion: 15.13.0

✓ Horrible customer service ! No response to transactionsGuys, Before you proceed, please check this review and take your step in all senses. This ad came through Facebook. I have had payment done with the required subscription and see there is no traction on required services by BetterMe. Unfortunately, I haven’t even received response on their Facebook messenger as well ( it says typically within 2 hours they respond). It has been 2 days no response yet :( . Again am sure one of them will pop us and say it is unfortunate that I had to go through such experience!! Horrible customer service and for me the entire process looks fraudulent now ! Payment done with no services delivered till this moment as writing a review ...! Please refund the subscription amount back immediately... !.Vihaan2104Version: 8.7.0

✓ It’s a scam. Do not download!I downloaded this app about three weeks ago as I didn’t know much about fitness or dieting. After the first week it wasn’t much help so I wanted to cancel the subscription which was charging me $6.50AU every week. However there isn’t an option to just cancel the stupid thing instead you have to contact them through the app for someone else to do it. After a couple of messages I got a response that said I needed to wait 48hrs to get in contact with an actual person. That was 10 days ago and I still haven’t gotten an email and I’m still paying for there useless scam. Do not sign up what ever you do, they will scam you for as much money as they can..Sacown20djnfVersion: 8.3.0

✓ Annoying add on sellingAfter using the app for 3 days having paid for a 1 month subscription covering meal planning and exercises each recipe now has a lock symbol on it. When trying to access the recipe the screen is covered with an ad to up sell me to an annual subscription. Whilst I can click off that screen and finally access the recipe (already paid for in my 1 month period) it was not obvious that this would be the case. The app is misleading and I will not be signing up for any more periods because of this. Otherwise seems like a decent app but your greed has lost you a customer..Sharonlisa1972Version: 6.24.0

✓ Disgusting customer serviceI have been asking to cancel my subscription since 16 November and they are still taking money out of my account. I canceled my subscription before the free trial ended but no one has canceled it so they keep taking my money. I am at a loss and do not know what to do as your customer service email is useless and wastes more time without anyone responding and you stealing my money.Skaap123456Version: 7.25.0

✓ Not happyI do not know how to cancel my subscription, it never gives you the option and they charged me $14.00. How do i cancel?.Coco1238209Version: 2.3.0

✓ Workouts mostly great but service is badWorkouts are mostly great. It helps to hear and follow along without having to stare at the phone for what’s next and when to transition; however, there are a lot of errors. The app should allow for quick feedback by workout because it’s weird when you are doing a completely different exercise based on audio than is demonstrated on video, or you do the same exercise multiple times on the right as instructed thinking you’ll come back to left and never do, etc. Also I purchased the 30-day toned tummy challenge for $4.99…has no narration that explains the move and no transition warning, so unless you are staring at the phone, you cannot follow along with ease. Haven’t seen enough at home fitness that caters to the use of just hand weights. Many at home workouts refer to equipment needed like machines (or two) in a gym. Have to click on each workout to see what I can do with the equipment I have at home. I tried to use it for food tracking but felt like other apps had better functionality. Also responsiveness to questions is the worst I’ve seen. Then when they finally respond, you’ve moved on to something else. At this point, I could use great workouts and device connectivity to other popular apps..TIK96Version: 15.14.0

✓ You can only do the free trial by submitting a credit card information.Must remember to cancel..Someone.89Version: 3.0.4

✓ Not happyI was quite eager to use this app, but I have been let down. I paid the discounted fee, got my information, and downloaded the app. I’ve opened the app and filled in my details and started to look at my exercise program, calories, health etc but each time I clicked the app is wanting me to pay further money. I can’t use the app any further without paying more. I have submitted several complaints asking how I can access the app without having to pay more money as I have already paid my subscription for 12 months. On the surface, the app looks great, and you get the feeling it’s wanting to help you, but it’s wanting to help itself to more money.I would not recommend this app at all, there are better apps that don’t ask for more money..Jules 195Version: 15.13.0

✓ False promisesThis app promises personalized meal and fasting plans. Neither of which are true. I filled out the quiz several times only to be presented with recipes that contain things I am allergic to. When I reported this issue, I was told I would not be given a refund, despite the fact that I never received the services promised. Apple should remove this app from the App Store, it is a scam..VangoalerVersion: 7.29.0

✓ Stop membershipI try to cancel my membership online what doesn’t work. Then contacted them through the app for support. No respond just receive an email we did get your request and will contact you soon . I tried this many times . Still no respond and they keep writing the money of my account And then I get this message in my email as a respond . And my subscription is still not cancelled BetterMe: Health Coaching BetterMe Limited "Hello! We can see how frustrating it must have been for you. We do our best satisfying our clients' needs! Would you kindly reply to this review with the 7- digit number of your e-mail? We will try to fix it straight away! Will be waiting for your reply! Kind Regards, Team BetterMe" Saartje.Delete stop membershipVersion: 15.11.0

✓ WORST CUSTOMER SERVICE EVER...OVERPRICEDTo be honest doesn’t even deserve one star. Over priced for what you get, if I’m paying $30NZD per week I should have full access to the app but that’s not the case. I requested to cancel my subscription on the 21st of January, sent a follow up email on the 25th, then finally heard back on the 2nd of February and I replied immediately and have not heard back since my subscription has still not been cancelled! Also they say customer service will take up to 48 hours so more misleading information. Truly awful app, awful customer service. I’ve had free apps be 10x better than this. AVOID AT ALL COSTS.Oml?):&:&:'Version: 8.5.0

✓ DO NOT PURCHASE ITS A SCAMThis app does not even deserve 1 start it’s a disgrace and their customer service is the worst in the world. Purchased this app on a 7 day trial and wanted to cancel my subscription as soon as I found out I would be charged $50 a month going on. As I followed the prompts to cancel my subscription I was met with a message “ Reach out to our support using chat, if you can’t see your web subscription” so I did asap. 2 days went by no response. So I sent another urgent message. Another day went by so I sent another message no response. This company has no contact number the only way you can contact them is by their email. It’s now been 7 days and guess what I’ve been charged $50 AND STILL NO RESPONSE… what a joke. I am now taking things further and getting legal advice. Pathetic. STILL BEING CHARGED $50 A MONTH?!?!.Brode'sVersion: 15.4.0

✓ Unable to use the appI can’t use the app as it won’t sync to my health app. This means it won’t track things like steps which is a pretty integral part of fitness and health. I sent a couple of messages but haven’t received a response asking for assistance, and if it can’t be resolved then for a refund of what I paid. It would be great to get some support..Te Reo ChrisVersion: 14.12.0

✓ Could Be Great But Lacks Basic FunctionalityThis app could be great, but it lacks one important feature. I signed up on my iPhone with my Apple ID as my login. However, I like to work out with my iPad because the screen is bigger. Imagine my disappointment when I discovered there is no way to login to the app on my iPad with my Apple ID. There is only the option to login with my email. ‘No problem,’ I thought. I’ll set up an email login in my iPhone so I can login on my iPad. Reader, you can’t. There is no way to set up an email login if you signed up with an Apple ID login. I reached out to support and they said that even if I could login on my iPad (which I can’t), my workout info wouldn’t sync. What?! My other workout apps all sync across devices. It seems like that should be standard for any workout app these days. I really like this app. The workouts are great and it has many cool features, but not being able to change my login so I can use my iPad and not having my info sync across my devices is a deal breaker for me. I’m canceling my subscription. Until they fix these issues, you’re better off choosing a different app..Ms. PlanetVersion: 6.8.0

✓ Needs to be more personalizedMaybe I’m just not the right target group for this app but I do feel it is lacking The workouts are nice. They start at your level and increase as time goes to make sure that you hit your goals. It also gives a great clip of how to properly do the workouts. You can choose the type of workout you like to do (run, home workouts, gym etc.) but it only lets you select 2 options. I do think the app should make an option to have the workouts run through instead of having to hit next or skip to continue. The meal planning is a nice feature but this is where I have an issue. Not a day in my life have I attempted to make an open chicken, squash and ricotta ravioli topped with brown butter sauce. I feel that the meals should be more simple than a recipe that just sounds nice. Especially right now during this quarantine when shopping isn’t the easiest. Meals and water intake are on a preset sliding scale so not much room to customize the actual numbers. Also, I feel that a trial would be beneficial. I don’t like apps that make you pay for the membership before you even see what it offers. However, I did bite the bullet and purchase the 3 months..4thtryatanicknameVersion: 5.0.0

✓ READ BEFORE YOU BUYThe app is really good to begin with, you pick out your problem area’s and it gives you those workouts for those areas. But once you’ve all signed in and ready to start. It comes up saying you need to pay to get ‘your dream body’ which they don’t tell you till you sign up. Which takes quite long. But fortunately you can click the X. The great thing is, is that you can do one of the workouts from each packet for free but if you want to do Day 2 and onwards you HAVE to pay. The worst thing about this app is the notifications. It is currently 7:00am and I woke up with at least 50 notifications from BetterMe of the same thing in a row. It goes on and on and I had to turn off my notifications. By the way all my scheduled workouts are set for 7:00pm. So it’s really stupid..Macey ❤️❤️❤️Version: 2.3.5

✓ Not worth the moneyI thought this app would create a personalised plan for me. All it does is give you three different fasting options to choose from. I regret sharing my personal information (weight, goals etc) on this app and I seriously regret spending any money on it. If you want to just fast - just do it. If you can tell the time then you can track the hours you have fasted. The design of the app is also not worth it. Could be easier by a long shot. Tracking food means you have to know what everything weighs. Who the hell is going to weigh all their food? I’m not that obsessed. Plenty of free recipes and other advice on the net. Seriously not worth bothering with this one..Siafree00Version: 10.2.0

✓ Where’s the 1/2 a star ?I joined this app through their online program. It’s was supposed to give me a meal plan and a fitness plan. Than it told me to download the app to log in. I can’t even do that! Same email address, same password. So than I try to change the email address, couldn’t even get a email sent to my inbox to change the password! I only paid 4.99 US ( close to $7 CAD) but it obviously isn’t worth this kind of hassle. At this point I just want my money back. And from what it seems other peoples experiences are, I want it back before they take more money from my accounts..Qut3 p13Version: 7.30.0

✓ FraudI downloaded this and paid subscription fee for one week. Soon I unsubscribed it. I have been charged twice for that for no reason. There is no option of payment method removal in the app. There is no reply for my continuous messages to help. I am getting same reply in the mail. This is absolutely fraud..Guest013Version: 8.0.0

✓ Fix the Diet PortionThe workouts are awesome and I like that the app shows you how to do the workout as you are doing it. I also like how it tells you how many calories you burned at the end of each workout. The workouts are targeted towards specific problem areas so you can tailor your workouts to your needs. However, the diet part of this app needs a lot of help. There is no way to put food preferences in to avoid seeing those recipes (ex I don’t like quinoa or beef liver). Also, not all the recipes match. The directions will be for something other than the recipe or ingredient list. The ingredient list doesn’t always tell you how much of something you are including in that recipe (ex 1 piece cottage cheese - what does that mean?). Calorie counts per meal are not included. I would expect this from a free app but not one for $10 a month. I’m on my free trial right now and I’m not sure I want to pay for this unless it was fixed. I see other people leaving similar reviews back in December and it’s now June. Please developers: fix the app! It’s a great start so tweak the diet part to match the thoughtfulness of the exercise part! :).Gillie45Version: 2.5.2

✓ So close to being a great app, unfortunately it’s RUBBISH!!!The main reason I am disappointed with this app, is because it is so close to being amazing. Unfortunately, the problems just keep adding up. I am a personal trainer and I have been looking for an app to recommend to my clients in order to track their progress and make them accountable. The major problems I found are: 1/ What was offered within the subscription was not what was received. By their own admission it is misleading so they refunded half, which is actually illegal, but I don’t have time to waste with businesses who have poor ethics. 2/ The meals are great, but recipes are often confusing. 3/ Customer service although prompt, very unhelpful providing short answers with no real care. 4/ Meal and calorie tracking is hit and miss. I log my meals and sometimes it is calculated other times not. I manually log and it logs it in a different area, once again depends on how lucky I am. 5/ History is not stored correctly, especially with calorie intake, in fact for me it was completely false. All in all, I would definitely NOT recommend this app. Perhaps I am spoiled with my Fitbit app who just know how to do things properly, from product to customer service, it is A class..PT Jamie 7Version: 7.7.0

✓ Absolute scamI purchased a one-off package deal from them and then a few months later found they’d taken $100 from my account unauthorised. I went back and checked if I’d set it up for a continual plan and I hadn’t. They have stolen my money and refuse to respond to any of my emails trying to get my money back. Don’t trust this app at all they’ll just steal from you too..Evelyn123899427Version: 15.10.0

✓ A bit misleading based on the Facebook adI saw an ad pop up on my feed for a personalised workout/meal plan and completed a series of questions before being prompted to pay for a 30 day personalised plan. I’ve seen a few of these ads now and figured I’d bite the bullet and give it a shot. After paying, it just gave me details on how to log on to this app. While the app itself seems okay so far, I feel it’s pretty misleading advertising considering I didn’t receive any personalised plan and the workouts and meals on the app are no different from those you can find for free online. I get that it has some other features people might find useful such as calorie counting, workout prompts, fasting etc, but I just feel a bit misled and never would have paid for this had I known it was just an app..T14027Version: 14.11.0

✓ Be aware!Completely DEVOID of customer service. Such a shame as there are things I like about the workouts and the app however the lack of accountability and communication is concerning. I have queried an incorrect charge and repeatedly sent emails but no response. I wish i had read the reviews before subscribing. Be wary..Nz west coastVersion: 15.17.0

✓ ScamBetter me are scammers , they are not letting me end my subscription and they wont respond to emails plz do not install this app or you will be scammed , i game them my 6 digit number and still no response , they are liars and thieves how are apple approving this app on the store this is a scam app , apple plz remove it.MicrohalaVersion: 8.1.0

✓ Scam Do not subscribe!!!I bought a supposedly free trial for 9.99$ but it was immediately charged on my PayPal account. I downloaded the app but soon realized it kept pushing me to subscribed to other stuff. I asked for a refund and then I was informed that it was a 9.99$ WEEKLY subscription!!! It was never stated! It’s completely against Canadian and Quebec’s consumer protection laws. I want a refund and a confirmation any subscription will be canceled. I buy apps and subscribe to online programs frequently but I’ve never seen such a scam!! Ticket # 652473.Dbernier73Version: 7.30.0

✓ PoorI never leave reviews but I felt I had to with this app and their service. I found this app poor quality all around. I paid for a subscription and didn’t receive what was advertised. When I tried to cancel my subscription the support team was impossible to get in contact with. When someone did eventually answer me they were pushy and rude - basically refusing to cancel my subscription so that I was charged for another month. There were a lot of email exchanges where I was asking for my subscription to be cancelled and it was refused and met with explanations of why BetterMe is the best fitness app. When my subscription was eventually cancelled and I thought that was the end of that, I was then charged a random amount around 2 months later. I tried to query and argue this charge but haven’t received any further communication or explanation on why I was charged this amount 2 months after I had cancelled my subscription. If I could give less than 1 star, I would..Em.gc2Version: 15.15.0

✓ Kept being billed weekly after cancellationI accepted the trial to see how it worked but I found the notifications were relentless and then was offered $29.99/year but I cancelled, was refunded a week they charged anyway and now I’m getting no response after repeatedly being billed $9.99/week even after deleting the app..Another Bitter MeVersion: 8.0.0

✓ Useless app,waste timeHi, I do not hide that I am regretting having chosen this app ... I was thinking of something more specific and intuitive ... I work every day from 9am to 9pm and I was not asked about my typical day or the actual possibility that I have to cook or prepare to eat, then even if I managed to organize myself I would have only one day to go shopping and then I would have to go and see all the recipes, recipe x recipe, to write down what I need for the week and this takes time, so time that I could use differently ... there is no possibility to insert various physical problems that limit my ability to do some exercises, but can you change the exercises ??? yes but if I choose the exercise to do , what do I need the application for ??? then I was asked what ingredients I would like to include in the diet from a choice of 20/25 ingredients ... but in the recipes there are 2 billion that I would not be able to get at work if not by preparing them first, which, I repeat, would require one expense that I should transcribe recipe x recipe x a whole week .....SaltattooVersion: 7.29.0

✓ InterestingI haven’t yet had a chance to try the meal plans but they do seem enjoyable and easy to prepare and I will definitely update my review once I have the opportunity to try them. But for the workouts them selves the thing I’m disappointed with is that they don’t seem challenging, I do feel tired when I come older them and my muscles are sore but I’m not breaking a sweat doing them. Also I’m just in the third of the first program but the workout has been the same so far since the second day, it doesn’t how you the next days workout until you complete the previous day but I can see that eventually the length of the workout increases a bit . So I guess we’ll see!!.Niska123Version: 2.0

✓ Cheaters, scammers, frauds and thugsThey put you in auto debit option when you register very first time and you even don’t know it happened. And next month close to auto renewal they will send you an email just 4 hours prior and deduct the money from your account and never return it. Keep saying we have money back guarantee with certain conditions. Who the hell asking you guarantee. One is asking their own money back which you deducted by fraud and don’t have transparent policy of putting someone in auto debit category. I don’t recommend this app, not useful at all. No results. No good features. But they focus more on charging you money. Not good for anything. Just keep sending push message for logging your meals. Nothing goood for any other cause..Anks303Version: 13.2.0

✓ Took $60 out of my accountI subscribed to this app mainly because it said it would be $60 yearly which rounded out to be around $6 a month. At least that’s what the description says. However it took $60 out of my account. This app is a scam to get people’s money and I want my money back. If I do not receive a refund I will be going to other means to receive my money. This is a major disappointment. Will not be recommending this app to anyone and will make sure no one I know ever uses it!!!.MTBelle9Version: 2.5.3

✓ Personalised plan not made availableTeam, it’s utterly ridiculous how you don’t respond to requests sent by clients. I paid for a 12 weeks subscription 3 days back and yet to receive the personalised plan as promised. I can’t see the plan in the app while I can see that the subscription is already activated. When I try to reach, there’s absolutely no response from the team. I have wasted 3 days now out of the 12 weeks. Will you extend it by 3 days? Probably not but you are ready to deduct the new subscription as soon as the date is due. I’m already canceling the renewal. All I’m asking for is give me what I paid for. Is it too much to ask for? Will appreciate a human response please..Pramit ChaudhuriVersion: 15.13.0

✓ Customer service reps lying to customers lolI haven't used my app in over a month from being too busy and have been letting the weekly charges stack up since there's no "skip the week" button or cancel subscription button. I looked through recent reviews on here to see if anyone knew how to cancel since there is no FAQ or quick help available on the app, and found the company responding with false info as recent as two weeks ago lol. multiple responses had instructions of going to the app, clicking "more" on the bottom right, tapping profile, then scrolling down to see the "cancel subscription" button. which is not a thing, doesn't exist, hasn't since i got the app or I would've a long time ago. what does exist is a "subscription terms" button which if you select and read through, you'll eventually find you have to contact them for cancellation. just tell people that??? or actually create a cancellation button? most people want to be able to have control over their money/purchases, without having to ask someone....JujualexisVersion: 9.13.0

✓ Please refund my subscription that I already cancelledUpdate, they refunded me $50… they weren’t going to do it, but I demanded it and they obliged, so have changed my rating to suit. I emailed better me, requesting a refund for my subscription. They forwarded me an automated subscription cancellation notice, of which I filled out and cancelled my subscription. Now my subscription still hasn’t been canceled, and I’ve been charged another $50. I haven’t received contact from any human beings, and I want my money back… absolutely impossible to get anywhere when there is no human contact for support. I’ve gone now and cancelled my subscription again. Please refund the $50 I was charged for this month, and actually get in touch with me. Very disappointed.Reuben LoireVersion: 15.13.0

✓ Be AwareSubscription options indicated as FREE SEVEN DAYS TRIAL, yet the money was taken out. Apple wouldn’t do anything to refund either, so don’t waste your money and time. They charged 120.90 which was indicated no where in the subscription. Not much contents and such a scam in getting the money. Do your self a favour and do not download this app. Very disappointing..L_kmjVersion: 3.2.3

✓ No supportSent two requests to get help with issues got no reply. Accidentally selected keto instead of regular meal plan, no option to go back and change it. None of the meal plans take any of your food preferences into consideration. Overall huge waste of money and they charged weekly! $40 just gone. The interface looks pretty but that means nothing if I can’t get the content I need or help when requested..Jillyfish12Version: 7.30.0

✓ AttentionI have not yet try their program, I only did the trial for one day, then they started charging me, they said free for 3days, but not, for two month, the first month I contact them and let them know I want to cancel, they said ok, then never refund, then I let it go, this month keep changing me again, I have to downloaded the app again to be able to contact them, it has been a week, nothing comes back. So be careful this app, it is a big lies.WendyyycVersion: 7.29.0

✓ Don’t get this app!This is a terrible, scamming app! I saw an advert and have been wanting to get in shape for a while, so I downloaded it. It opened up and I was delighted. The text and graphics were cute, easy to read and top quality and it asked me questions like my weight, my target and what I wanted to improve on. It customises it’s workouts to reach that target too, all within 28 days! I was so happy and had a really good feeling about this app. I then started my first workout and it was great, it even had resting space in between exercises. I went to sleep with a smile on my face. Then, the next day, THIS happened. I clicked on the app, opened my workout and tapped on the start workout button. A picture of a before and after woman popped up instead, with text at the bottom asking me to pay over ONE HUNDRED pounds to continue! I frowned and clicked the ex. Nothing happened, it just took me back to home. I clicked start workout again and the same thing happened. I was outraged! It never said anywhere on the app that I had to pay for anything! And also, whatever you do, don’t click continue. This finalises the payment immediately and transfers the money from your pocket into the app. Better Me, how do you sleep at night?!.Red Bookworm xoxoVersion: 2.12.3

✓ Be carefulBe careful - I downloaded this app to check it out as it looked good - I was going through and doing what I thought was exploring the app - filling out my name height weight activity levels etc. and all of a sudden it told me I had purchased it which shocked me - No offers of price no nothing I had no idea what I had purchased or how much I have paid for it and then I had to get on the phone with Apple who told me it’s going to be 30 days before I get my money back - I have purchased things before on the App Store and never experienced this - I hope and assume the app does work for people and great but that kind of underhandedness I will never go near apps like this again.Redrover8Version: 3.0.4

✓ No Syncing with sport bandsThe app it’s simple, it’s motivating and has lots of help and resources. It’s helping me achieving my results and get me starting as first time fasting (lost 1.2kg in 5 days). I would’ve leave 5* however I’m leaving three because as this is a paid for plan, please believe there should work independently from the better me bands, what I mean is, it should integrate more gadget even from different brands (eg. Apple Watch, Samsung, Fitbit, Garmin and so on) a user enjoys the app, wants to keep it and keeping going with subscription but if you already have a sport band there is not way steps and other things are logged in, this may end up as result I may unsubscribe and look at same kind of app from different developers..CreActive MamaVersion: 15.12.0

✓ Only gets 2 stars because of the different checklists and motivational notificationsThis app was highly recommended to me by a friend. I am now reconsidering that friendship. On the surface, it looks like a great resource. I did like the motivational articles and notifications. But that is where the like died. The food database is absolutely horrid. Macros are not given for over half of the foods and your commonly entered foods are not saved for a quicker add. I tried to do the exercise plans, but when I would rate something as not for me due to previous injuries, no modifications were ever put into place. I ended up using my Apple Fitness app. I added the meal plan thinking it would be a great tool to get me jump started on my journey. It looked like a 12-year old made that plan. Steak and vegetables, chicken and vegetables, the same breakfast and lunch options repeated each week. And oh, look! Squid?!?!? I tried to cancel both subscriptions and the interface is so horrid, that it’s next to impossible to do. I cannot believe that I let this thing turn me into a Karen. I have learned my lesson. Never pay for an app again, especially without reading the reviews. I have gone back to My Fitness Pal and have actually started to lose weight. Going back to that friendship, however, will probably not be happening..Princess CelliVersion: 14.18.0

✓ Unauthorised transactionsI have logged this with my bank as Fraud. Why is my account being debited without my permission, I had cancelled the subscription. I will add a post on Facebook as well, this is illegal. Now to respond saying that there is no email request? But your Terms & Conditions say to unsubscribe via the App Store??? I did subscribe via the App Store! And I did cancel via the App Store!.MrsBalieVersion: 16.2.0

✓ Beware - This company is dishonest!I accidentally subscribed - my bad! I never used it, and tried to cancel my subscription. They decided not to cancel my subscription because I didn’t reply to a loosely worded email asking for feedback, and then charged me another $50, even though I was completely clear that I wanted it cancelled. They are a money grabbing rip off, and the app is rubbish..Njh100Version: 13.14.0

✓ Double charged meI was quite impressed with this app, a few changes could make it better, but overall good list of exercises. After the trial month I’ve been charged the full amount which is more expensive than having an actual gym pass. When I went to cancel my subscription I got a half price deal. Still, next month again I was charged the full amount, which is not what the deal was. Very disappointed. Update: developer responded with an email explaining what a trial period is. I know what a trial period is thank you, this is not what the review is about. I paid the full amount after the end of the trial period, and because the full amount was too expensive (it’s a fact), I wanted to cancel it for the NEXT month. This is when they offered me the DEAL of half price, basically to stay on. I accepted it and was expected the next payment to be half priced as it has been offered( I have a screenshot of this). I hope it makes it more clear! As I said, it’s a shame as I really liked the app and wish it was more affordable..LilitmVersion: 14.18.0

✓ Avoid at all costs! It’s super scammy and the support is terrible!!The app is terrible, they took over $100 from my account without my authorisation. I contacted support 3 times and have had no response after months! Not happy, would not recommend to anyone. Just do yourself and your bank account a favour and find a different app..KarinarobinsonVersion: 16.3.1

✓ Buyer bewareHonestly, I see they have good reviews but my experience is not good. It’s so bad it makes me think it’s a scam. I purchased an item from their store, sent an email and received a response 2 weeks later! I also checked in to see when my product would arrived and it hadn’t been dispatched at that point which was 10 days after. Maybe they’re under pressure I’m not sure but really and truly they get to figure it out before more people keep buying and being disappointed. I have requested a refund so I’ve no idea where that is right now. Also know that you cannot use the app unless you’re paying a subscription for it. Doesn’t matter if you’ve paid for anything, you do not get access. Just so you know..Kirsten-inspirationVersion: 14.11.0

✓ HORRIBLEI downloaded this app having not very high standards because of most fitness apps. I was whilling to tru out the app and the was a deal going on so I decided to pay for it. I must add that before I purchased it said if you’re not happy you get money back. So I paid for it and all is good looking at the meals and what not, these meals are very complex with the food you have to buy. Atleast for me due to being a teenager with not a lot of money. I explored the app and decided it wasn’t for me, I decided to cancel my subscription and ask for my money back and what not. To cancel or subscription you have to message them so I sent them a message saying that it didn’t suit me good app but is not for me and I’d like my money back. It took them about 4-5 hours to reply and they asked for a review and whatever and completely ignored where I asked for money back and I have messaged them numerous times asking for it back and they have just not replied PLUS I might add they charged more more then was supposed to be charged. So disappointed..SheniqwreVersion: 7.23.0

✓ Has Great Potential....I started using this App yesterday. Already have huge agitations. Let’s start with the Calorie tracker. I have used other meal log/ macro Apps that are way easier and less time consuming. For example if I meal prep I should be able to copy the meals from the day prior into my next day of tracked meals instead of individually typing items all over again, the food items are scaled to Oz even though they are inputted as grams which is time consuming to go and covert the serving unit every single time. Now let’s talk about the workout. Day 1 was labeled Brazilian Booty in which there was no glute exercise. This is a full body workout that had abs and shoulders. The movements being demonstrated are jerky and fast lacking in proper form/technique. I DO HOWEVER enjoy the way the workout is designed so you can move along with it, timer and everything. Water tracker, if I accidentally click too many times I see no way of deleting my mistake in order to accurately track water intake over time. AND LAST BUT NOT LEAST the app opens you to another item to sign up for (which also costs) once you have already paid for the services, I chose one that says “ live coach access” where is the live coach ? Well I’ll see how I do in the end I already paid but I will be sure not to continue the subscription once completed. This app has such great potential just really needs to tighten things up for efficiency and accuracy..Charlyn95Version: 6.17.0

✓ App doesn’t work after being chargedI thought the free trial on this app was great and I was happy to try out for a month. I’ve been charged for this on my account which was fine but since then, I’ve not been able to get full access to the app. Now, all I get is constant notifications telling me to upgrade to full. This is really disappointing. I didn’t think it was a big deal as I could send a message to query the bill, hoping I’d get access. However, after having two initial emails back asking for support that I’d paid and then me sending back that support for them to check and then activate my account, I’ve had total radio silence. Absolutely no contact, I’ve chased two times since then and nothing still. So ultimately, I’ve paid for one months access, not been given access, then receive notifications to upgrade for a full year and be charged more. Customer experience has been terrible and I will now be asking for a refund because it’s totally ridiculous that I can’t get full access and on top of that I seem to be getting pushed to spend more money with then. I’d be happy to try again though if some support could actually be provided..Si-21Version: 14.12.0

✓ Don’t getI was scrolling on social media and I came across an ad for this. It made it seem like you can do all of this on your own terms and log on your own time. I had paid for one month. When I finally had time that week I went to the app and I was forced to go to a chat with a private trainer.. I wouldn’t mind if it was just a chat you had whenever you had questions or they occasionally checked in on you, but for my experience, I had to go through the chat first. Once I had dealt with that, I had to log what I ate before I could go to the workouts. I hadn’t eaten much and from what I remember didn’t have much to log. By the time I dealt with that (along with multitasking other things) I didn’t have time for it. This happened a few times. I just decided it wasn’t worth it so I canceled my subscription and got rid of the app. Guess they remembered my card cause I got charged for another monthly subscription and I can’t log in on the app. So if you’re like me and you have no time, and don’t want to have to talk to a trainer before the workouts then don’t get it. Y’all do you though. This is just my experience.Only_HannahVersion: 16.4.1

✓ Don’t get it!I download the 7 trial of this app. As described by other users it was ok to start with but not good enough too keep it. I cancelled it within the 7 days yet got charged £36,95 ( a 6 month subscription not 1 that other apps will do). I then go notified that Apple/and developer allows 24hs to take the payment (24hs before) so that the app does keep active and the user “does not risk to loose a day with out being able to access the app” as the transaction takes 24hs. This is not mentioned up front but somewhere on the small print which seems obvious why. The fact that Apple even allows this to happen is shocking and the fact that the developer has a 6 month subscription as the default when u download the trial, is a clear indication that they are trying to take as much money out of you as soon as they can, most people/ apps will renew for a month which makes more sense and sensible way of doing things. Really disappointed not just with the product but also with how the subscription works. Ps : it does not allow to post the review without start, again by default you need to give them one in order to be able to post the review. I’ll not give any stars if I could!.Rosarino 12345Version: 2.4.0

✓ Disappointed and i want refundI had a highly disappointing experience with BetterMe. Not only did they double charge me $20.99, but they also automatically deducted $40.99 without any prior notification. Despite reaching out to their support immediately, I received an email promising a response that never came. I sent another request for a refund, but once again, their response was absent on the second day. Now, when attempting to submit a refund request through Apple, I'm told I'm not eligible. This lack of communication and failure to address the issue has left me frustrated and dissatisfied. I strongly advise against using this app and am determined to get my refund..Lha -MoVersion: 16.6.0

✓ Subscription cancellation issuesI cancelled my subscription and still got charged despite following their cancellation instructions on the app. I’ve contacted their support team via the app 2 weeks ago and haven’t received any response back whatsoever. I am worried that I will get billed again next month because I haven’t heard back and I’m not sure what else to do. App not recommended, it is purely a rip off..Jordz401Version: 15.12.0

✓ Impossible to unsubscribeFURTHER RESPONSE TO DEVELOPER: I have been emailing the support emails - both of them. I have sent about 6 emails so far with no response still… waiting for my refund and will be commencing legal action soon. RESPONSE TO DEVELOPER: I can’t give you the 7 digit number from the email because you haven’t sent me an email!! I’ve tried twice and still waiting to receive the emails!! UPDATE: they have taken money from my account without permission! This is theft and criminal behaviour! I will be taking this further if my money is not refunded in FULL! Followed all the steps to unsubscribe, then a window pops up saying “check emails to finalize subscription cancellation” or something along those lines, then never sends an email! I’ve tried twice now, contacted support only to be sent an automated email telling me how to access my subscription…. Someone get back to me and cancel!!! Thought about using the app again in the future but at this rate no way would I! Total scammers!!.N0tH@ppy!Version: 15.2.1

✓ SCAM - TAKES MONEY WITHOUT PERMISSIONI got the app years ago and canceled it in app and deleted it within a few weeks as i wasnt using it. I also check my Apple ID and it was not there. I have just noticed about 6 months ago they have randomly started charging me again $50 a month. They do not send confirmations or receipts and when you contact them about illegally taking money randomly from your account for months they will just confirm its been cancelled and will not refund the taken money. Do not download if you plan on spending hours of admin to try cancel the subscription multiple times and fight to get the money they stole back. Read all the recent one star reviews. People are not being dramatic. DO NOT DOWNLOAD!!.Lauren.ash.scottVersion: 15.11.0

✓ Not Worth The Money.I came across Better Me “Wall Pilates” in an Instagram ad. I had really high hopes after spending ten minutes going through a customisation quiz. I selected focusing only on lower body (I can’t currently do core workouts). When you get into the “customised” plan, it doesn’t appear customised at all. The 28 days worth of workouts visible were just alternating between all the standard areas of focus, including entire core workouts. Ok fair enough, I’ll just skip them, but you can’t even do that, all workouts are greyed out until a day after you’ve completed one. Also only really suited for those perhaps new to programs, the first three days were all thirteen minutes or under. You could select other style workouts to do at any time, but I was specifically there for the wall Pilates. Probably best suited for those new to exercise programs..BarbiegirlbarbieworldVersion: 14.14.0

✓ Not as advertised-very misleadingI downloaded it thinking I was getting “bettermen” app with a military training program. Instead it was this. 3m for $20. The daily challenge I joined was HIIT 30 day and it doesn’t even exist! There are no workouts to it? I hate the food library/log. It’s the most inaccurate one I’ve ever seen. You also can’t save your favorite items for quick additions. Measurements are limited as well. Won’t be using it. The workouts are okay. Videos are good quality and they explain how to do the exercise but very uninspiring. Robotic. There are lots of types of training from yoga to senior to boot camp. But why do I need those I didn’t sign up for those? I signed up for a military style regiment. There’s only about 10-20 workouts per category. It records the activity of the workout. I gave it full permission to my health app. I wish you could filter workouts by equipment. I workout at home. I have only dumbbells. But I can’t find any workouts with just dumbbells. It’s only by category. Some workouts have equipment that I don’t have. It’s very limited for home workouts. The reading and advice is probably the best thing this app has to offer. It is motivating. I wouldn’t recommend this app to anyone..ReggrecVersion: 15.13.0

✓ Misleading & No customer serviceIt is such a shame that the foundation this is created on is rotten because the app itself is actually great. I signed up under the impression that I was on a monthly plan only to be charged $9.95US/wk to use this app! I contacted customer service at least 10 times over a 48hr period asking for my subscription to be cancelled only to be told to wait a month an see how I go. Tell me how are you suppose to cancel a subscription when you can not do it yourself and the service team that can won’t! I am beyond annoyed and have informed them that I will be taking this further if they do not respond to my emails and cancel my subscription! Disgusted, as I see in these revieiws that I am not the only one having this problem- wish I read them before hand..All1ifesgoodstuffVersion: 7.24.0

✓ Do not use!!!I am absolutely disgusted with this company. Firstly they change their prices constantly. One minute a year costs £49 and the next it is £115! I downloaded the app and paid for three months which was £25 down from £90. I used the app and it was great. I had NOT consented to a subscription and I know this because it didn’t appear on my subscription page on Apple ID. They then tried to take £63 from me with no explanation, luckily the bank stopped the payment as they thought it was fraud. But I still wanted to continue using the app because I thought it was very good, so I paid for a year which was £19. I then woke up yesterday to see that they tried to take another £47 from my account. Luckily I had moved all my money so the payment bounced back. I then went on the app and clicked on help and manage subscription which took me to a page where I could cancel the subscription I set up when I paid for the year a few days prior. It then said that no more money would be taken. BUT I woke up this morning to find that they had tried to take money AGAIN and successfully taken the £47 . I am absolutely appalled and want a full refund for the money taken. I have also tried to contact the company THREE times with no response!!.Katym137Version: 15.15.0

✓ Please unsubscribe my membership and refund the amount deductedEditing my review to confirm that my money has been returned. Thank you for that. Really appreciate it. Please refund my money asap. I initially registered for this app for intermittent fasting but later when I wanted to unsubscribe there was absolutely no option to do so through the app or the website. It doesn’t show as if I have any subscription in my phone as well. But 30 days later 49$ had got deducted from my account and apparently the only way to unsubscribe and request for a refund is through an email. I’ve sent and email 2-3 days ago and no response yet. It’s very upsetting. Please look in to this matter and assist me asap as I’m very distressed over this. I have no issues with the app, the app was good but at this point I wish to unsubscribe and please follow up on my request and provide me with a refund. I’ve never used this service Please respond and refund asap Please respond and refund The customer service is very frustrating and agonising Please refund my money asap.Fathi SalVersion: 14.20.0

✓ Give back my money.I have cancelled my subscription long ago yet they are still charging me after 2 months. I want my money back. I have contacted you through your email. I expect a reply back as this is really getting annoying. It was great at the start but the fact that they are still charging me even though I cancelled isn’t really that pleasant. Please refund my money..Tui_CakeVersion: 8.6.0

✓ Poor taste of adsI came across this app a couple months ago and it actually looks pretty decent. I’ve been contemplating paying the monthly fee, only as I’m not very structured at the moment so I wouldn’t utilise it to the full. Anyways, I’ve just seen your latest ad “perkier breasts, ‘rounder’ bum and slimmer thighs” and I found it pretty distasteful. Basically like a ‘get more attractive’ ad, which I feel like is encouraging body dysmorphia. I understand everyone’s goals are different, but to put it in people face is playing on the vulnerable minds that are in the market. I’m someone who’s just become comfortable and confident with what I look like, and am just looking to get healthy now. It vexed me a bit basically, just thought I’d give feedback.Loyle BVersion: 2.12.3

✓ No service and will bill you after subscription cancelledYou can’t get a response from “support”. They won’t cancel your subscription or communicate. Avoid at all costs . Be warned. 0 stars would be more appropriate. So here is how it goes. Asked to cancel subscription as per instructions. No response. Developer responds to this review asking for a issue number - but no ticket number is provided in correspondence. A week later I receive a response saying sorry to see you go, how about another month for free. Declined immediately. (Read some other reviews). Over two weeks later I receive confirmation that the subscription has been cancelled. BUT THEY KEEP BILLING. Steer clear of this app. Probably easier to cancel your credit card and reorganise your life than get an honest response..GHSydVersion: 8.5.0

✓ DisappointingWhile I want this app to be great it is not. It looks pleasing to the eye but the ease of use is poor. The calorie tracking is off, they offer you recipes with the option to press “log” but pressing that does nothing. You still have to manually log in the meal. It’s very frustrating. I like the fitness training portion of it but it’s not guided by voice or ANYTHING. so you have to stare at your screen to see when the time is up and you move on to the next exercise .rearing your neck around to check the time is counterproductive. Plus you have to manually press next through a lot of the warmups . So basically you kind a need to hold your phone or have it so close because you need to touch it to proceed. I’m super disappointed . I paid 60$ so I’m using the app but most def using Lifesum app for my food calculator. If they could make the fitness portion guided, and update the food tracker to reflect the content that they put into the app logging wise it would make this app much better and user friendly. The exercises are good and I do feel like I’m getting a good workout. Also the recipes are good too..Blongirl220Version: 6.5.0

✓ BadI tried the 3 day trial and i did not know how to cancel it afterwards they automatically took 20 dollars from my card. I want my money back!!.UsegiaegbaVersion: 2.1.3

✓ Good response to my complaintUpdated: after buying my mistake I made contact to request a refund and got a reply and refund within a few days. Not too painful! *** I thought I was buying three months customised meal plans with shopping lists. I completed a quiz where I ticked chicken, beef and pork. After taking payment (which said it had failed but hadn’t, a ruse to get you to pay again) I got access to an app with meals of fish, turkey and vegetarian. No shopping lists. To add insult to injury I got an email with a “free gift” of three days meal plan. I replied to cancel and request refund. No response. Also the notifications are full of typos - was this made by a child?.Tinkerbelle evansVersion: 7.11.0

✓ ScamI signed up online for a trial that costed $8 and I thought that was it. I then realised after one week they had taken $50 out of my bank account I immediately emailed and advise that I had not used the app at all into and to also refund back the money after receiving one email from someone called Mia I have had no other correspondence since even though I’ve sent back multiple emails. They have just not responded. It very much Seems like a scam and I will not stop until I get my refund. I will honestly keep leaving reviews because this is ridiculous. I am so disappointed in their customer service and inability to reply to emails.Joanna090302Version: 14.11.0

✓ Not worth the frustrationI was pumped and looking forward to the daily workouts, meal plan, trackers for every aspect of the journey, and the data logs that synced with health app! Until... I purchased it. Within a couple of hours the regret set in, as I learned the app is just another run of the mill workout/meal plan. I was let down like the lever on a slot machine. Nothing is customized, preferences don’t matter, and once you make initial selections there is NO going back. It asks you about preferences and goals yet still gives the same basic generic plan to every user. Allergic to a food? You’ll either get over it or not eat, because it will be in your plan multiple times daily. You not a fan of eating all day and want to choose intermittent fasting? Too bad, because with this app you’ll get a meal plan filled with several large meals and snacks daily. Accidentally choose the wrong diet type? Oh well, locked in for life. Avoiding certain workouts due to disability? Heal yourself quick, you’re working whole body on day two! I wanted to love this app, as much as I love mid afternoon naps, but it is so far from user friendly I can’t give it more than one star..MOTGc1Version: 7.15.0

✓ Rip offUnreal multiple unanswered messages on the app and emails back and forth trying to get this cancelled. They dont show up in the app store or have sny easy cancellation option in their app like a legitimate company. When they finally answer your emails they offer to push your renewal out by a couple weeks. No thank you. And ask how does that sound . Really? Just cancel this. Total nightmare idk how apple allows them on their site.Fl1223Version: 7.29.0

✓ Don’t do it, they’re an unethical company!I subscribed for the intro offer but when I checked my account I had been charged an additional $75 for one on one coaching which I didn’t subscribe to or even see on the app as an option! I have emailed the company several times with no response and I have also sent messages through the app with no response. This company appears to be unethical and unprofessional and likes taking peoples money and then choose not to respond to any communication. I have contacted my bank to lodge a dispute for the unwanted charges and now I will need to cancel my card for any further unwanted charges. Anybody reading this, I advise you to avoid this company at all costs. If anybody from better me is reading this, I suggest you make contact with me to find a resolution as I will be escalating this to the appropriate authorities..Gavatron69Version: 15.19.0

✓ Not User Friendly, good customer service thoughUPDATE: The developer reached out to me after I wrote my review and after free emails back and forth, they kindly refunded my money. I appreciate their customer service and no hassle. Original review: This app has some good features, but it's not user friendly. I like that there is a "to do" list each day, but you can't customize what options are in the list. I'm a nursing mom, so fasting is not an option for me, but I am unable to turn off that feature. Adding the food I've eaten in the calorie counter is pointless because it barely recognizes any food I try to enter. I end up bluffing my way through it just to get a rough estimate of my calorie intake. And, most of the measurements are in ounces. My fitness watch is linked, but my step count isn't updated with it. It seems I have to have my phone with me just to have all my steps counted properly. I like being able to record how much water I've had to drink, but I can't seem to change my goal. I like that there are several fitness options, however I haven't tried a single recipe. I don't have time to go shopping for specific food and make a meal for myself... I have 4 kids and they're not going to eat these meals! I'm really frustrated that I paid for this app. It seems totally different than what was advertised (I signed up through a link in Pinterest). A free trial wasn't even an option..Cr@fty MomVersion: 7.16.0

✓ Took money from my account and no support to refund my money!!After a few days of using the app, i suddenly got charged £37 without any warning. Only to find out on their website that during the time of the one week purchase, they had written at the bottom in small and light coloured print that i will be charged the full price of the programme by the end of that week if I did not unsubscribe. I unsubscribed as soon as I was charged and have been trying to contact support since for a refund, but no one got back to me until 3 weeks ago. When I was told in the email that I will be directed to a “human” soon and to just wait. It’s been 3 weeks at this point of waiting and still no “human” response has gotten back to me..Sweetie9729356910Version: 15.19.1

✓ Confused 🤔I’ve been paying for this app and when I try to open it it tells me subscription expired and I have to pay for a years subscription and can’t leave that page. Even a day after paying for app I still can’t access it. What is going on? Feeling like I’ve been scammed at the moment. Is there an email for me to further discuss this with someone please.Haylee31Version: 10.5.0

✓ Do not purchaseI would highly recommend not purchasing this app. The workouts and meals/fasting are good, although I started as a trial and wanted to cancel as I decided I could stick to my own program and training I had previously been doing. Going to cancel there is no cancel subscription in your iPhone. You need to go through the website of this app. I went through the website sent cancellation emails and have had absolutely no reply back only then to be charged a full amount for subscription. Even after sending a request to refund I have still yet to hear from this company. For this reason I would highly recommend not to purchase but rather keep access to your money safe..81R_RVersion: 16.2.0

✓ They won’t honour a refund,I have no intention of using the app yet they take £50 from me, I downloaded the app as we all do when trying different apps out, I was looking for something that delivered food with meal plans, this is not what this app does. Because I had to set up a account to find out it’s not that kind of service. I forgot about the app as I never used it. They take £50 from me because the free trial ended however I never used that app at all, I obviously noticed this and politely ask for a refund and to cancel my account. I can can all the account but they will not give me my money back even though I’m not using there service. I would be carful entering into a subscription with this company they will not give your money back if there are any issues. Very very disappointed.Kev-12567456Version: 13.12.0

✓ Bad experienceI just installed the app and i dont want to continue anymore there are no options showing me up for the subscriptions as it is a one month it is gonna renew next month and i dont want it. What can i do.Geetika10Version: 7.27.0

✓ Developers need to get the ball rollingThe app has the potential to be so much more than it is. Functions I appreciated: keeping track of nutritional intake, daily steps, weight , and a variety of at home exercise videos to do at your own pace and fitness level. What I don’t appreciate: In the app it shows tracking heart rate, and sleep. A promo plug kept encouraging me to purchase a $60 better me fitness band to maximize all the above. Sadly that’s a lie. The band isn’t even fully compatible with their app yet. $60 wasted. The band took 6 weeks to receive which was a bit ridiculous. Over all I lost over 15 pounds in 2 months but I contribute it all to managing calories because I only did a couple of the workouts a week due to being a night shift nurse with a limited amount of time to work out. I did reach out to them and they suggested fasting often which I already did, but not by choice. I like the workouts when I can do them but I’m not sure if it’s worth the cost since I’ve yet to compare it to anything else. I’d like to see compatibility to band and app, a better way to customize workouts to specific days vs daily reminders that I’m not working out. If I could workout more i would but I’m working 16 hours a day and sleep all day until it’s time to get ready to go back. I’d love to be able to set what days I can workout and then load a workout for that specific day..Kwvyer gcire,codemdvVersion: 14.19.0

✓ CancellingHello I am trying to cancel my subscription the option in the app doesn’t work I have contacted support with no response and unsubscribed from Apple for this app Terrible.Consuelo_1Version: 8.0.0

✓ SubscriptionThe app looks pretty good so far but I can’t figure out where Manage Payments are. I’ve paid for a trial but not sure yet if I want it to automatically renew. I’ve contacted Help and they said that there is a Manage Subscription under the More tab in the app but it seems to be hiding somewhere!.DayangzhourenVersion: 15.13.0

✓ Not worth the money you have to payFor the cost of using this program it could be set up much better. The food tracker part is seriously lacking. I can not even accurately use it. So I’m paying monthly to use the app, but I have to use a completely different app to accurately track food which is a hassle. The food can only be recorded in ounces. If I am eating a cheese stick on the go, I have no idea how many ounces it is. If you scan it on the app it may show up as a kraft Colby cheese stick, but you still can only document it in ounces. You can’t just log one cheese stick with the correct nutrients. Several items I have used are not in the database. If you have to manually enter the item, you can only enter the calories. When watching carbs, proteins, and fats, only being able to record calories is not efficient. All the food that is not in the database for this app are in the database on other apps with accurate measurements. Any challenges you want to do have to be paid for on top of the regular cost. The program is not that well set up to account for the cost of using it. There are much better apps available that are significantly cheaper..Sunflower652Version: 6.27.0

✓ Can’t log inLoved this app but once I logged out I couldn’t get back in. Wouldn’t accept any of my details and wouldn’t receive so called recovery email to change password. Deleted app because of this..Sumo69sVersion: 16.7.0

✓ Poor communicationWasn’t able to cancel my subscription before the trial ended, tried for 3 days to cancel it and it just wouldn’t work. Emailed weeks ago to try and sort it out and got no response. They don’t seem to care about communicating unless you’re a paying user of the app it seems. Now I’m down $32 for something that’s not even worth the money because you have to purchase ‘packs’ on top of that. You would think for $32 a month you would have full access to the app but no, just another money grabbing scheme..JessieRoseHxVersion: 15.13.0

✓ Enjoying the app but workout is too all over the placeThe routine is good, and the workouts are helping to loosen my body up as it’s so tense from my job. But giving you three seconds to get from one floor position, move the mat and get into a standing position just isn’t doable for a beginner. I have put that i am a beginner and some of the moves are impossible and I have to skip them. I feel it would be better if the floor exercises were grouped together and then the standing ones grouped. Rather than being on the floor then on your feet then back on the floor just to get back up again. It’s off putting. I also update the app with my lunch but then it alerts me two hours later to update my lunch!!.GemmanemanaVersion: 14.17.0

✓ ScamI’ve sent two emails trying to cancel and they’ve charged my credit card twice. I will be calling my credit card to report them for fraud..MissEmaeVersion: 7.0.0

✓ Worst app & service ever! THEIVESI jumped on a 28 day subscription It ended, logged me out of the app, and then monthly has helped itself to my bank account!!! No where in the sign up process does it CLEARLY state it will renew or help itself to your account. For more than twice the price of the promotion. I am angry it’s taken $100 from my account without my permission or any notification of its intentions. READ THE TINY INVISIBLE PRINT people if you can find it. Worst app I’ve ever been suckered into. Admin doesn’t respond to complaints nor do they accept responsibility under their legislation. Absolutely disgusted!!!!!.AylabobaylaVersion: 16.7.0

✓ Not worth itThis app is the only app on my phone that takes more than 30 seconds to load every time I open it. The constant ads make this app not very enjoyable to use. I contacted customer support but haven’t heard back from my last message when I told them all my data disappeared. Luckily the information reappeared later that day..Moe123abcVersion: 8.0.0

✓ Cancel my account and refund money plsI thought i had signed up for the free trial just wanted to see how it worked. As soon as i downloaded the app I instantly went to my subscriptions in my apple store to ensure i wasn't signed up to any ongoing frees and there was nothing. I haven’t actually opened the app in weeks, it currently asks to “get started” and to sign off on the terms and conditions which im not willing to for it being another trap. I’ve tried navigating myself around your website to do the same thing and seems impossible to cancel. Ive emailed a few times no response. Please cancel my account and refund monies, would be much appreciated. Thanks Emma.Emma883Version: 16.3.1

✓ Technical issueSo I have been using this app on free trial for 2 days now and it’s great ! It tells me what exercises to do for each part of the body , what foods to eat and it’s not always the same exact routine for exercise every day so you feel like this app really knows what it’s doing to get you back into shape. The only issue I have experienced is that when I went to click on this app tonight to do my workout , it’s given me to option to sing in or make a account? It seems as if the app thinks I’ve just downloaded it and opened the app to get started. When I went to sign in on fb , it come up with connection error ? I disconnected my WiFi from my phone and used my data and tried again. Still had the same issue, I then put in all my info , age, weight , height etc .. and when I clicked get started it jumped straight back onto the workouts I wanted to do stating I had already done the first 2 days of the workouts and that I was on day 3. I then clicked on do workout and it failed to start due to connection issues ? I’ve restarted my iPhone and used my data and WiFi and it says the same thing ? I am really disappointed as I feel this app is perfect for me but with issues like this , I don’t see how I can continue with my subscription and further more pay for it after my trial if I cannot get onto the workouts ?.Minda 18Version: 2.4.0

✓ I didn’t like the appHi, it was a free trail for $6.99 a week but I didn’t like the app so I canceled it within a minute after I downloaded the app. Please refund me back $49.51. It’s not right to charge people like this. Thanks..OwOkawaiibakapotatoeVersion: 5.2.0

✓ I paid for 3 months - but this plan keeps wanting to charge moreBeware this plan. I signed up and paid online. Got the app as recommended and was able to sign in, but the app won’t let be use it unless I agree to pay again!!! Beware. This appears to be a major rip-off.D Downunder 2012Version: 14.7.0

✓ Billing scam!!I started with this app keeping an open mind but was instantly turned off when they took payments out of my account on December 7th (sign up date), December 9th and December 14th. They took $45 extra when they took money the second and third time!! And when I contacted them all they said was that “the membership had renewed” so many times a month do they renew memberships?? They didn’t reply to that, the just ended that session. Needless to say I cancelled my subscription (I doubt I’ll get the $45 back!).Ruks0528Version: 7.29.0

✓ Very DissapointedTried the app, decided it wasn’t for me as it was 30 day money back guarantee asked for a refund. No response from any customer service person, after numerous emails. Canceled subscription, money still came out of my account following month, apparently the email you get sent as a follow up is the subscription cancellation not the cancel subscription button you click yes to! Big fat scam subscription model to take advance of those trying something new! APS like these are the reason I hardly ever bother signing up now !.Vanessa’s qwwerVersion: 15.13.0

✓ DisappointedThis is a great app until you have technical problems and need help! Iv payed for a year membership had a big surgery in august and was not able to use the app . Two weeks a go I went to use the app it would not let me log in saying that my email is incorrect but I receive notification from the app on my email witch is very strange. Contacted the app for help as my membership is until January and I want to use it but nobody reply ! I feel like now you got my money you don’t care ! I would NOT recommend using this app just in case you have a technical problem they will take your money but I’ll not help sove a problem so you can enjoy the app ! Extremely disappointed!.AmigahairVersion: 15.18.0

✓ Food tracker is useless for other countriesIt would be easy for this company to link up with others and get the database of barcodes and food from other parts of the world. But all the food is limited to (I’m assuming) the USA. This app offering could be so much better if they only tried.....AppTriedAndFailedVersion: 8.0.0

✓ This app is a scamUpdating review: I eventually received a partial refund which was appreciated, but I won’t be changing my review score due to the length of time it took to get customer support. They only responded after I left bad reviews. I still wouldn’t recommend this app. —— I subscribed to the BetterMe app after being targeted with ads for somatic yoga and it really turns out to be an app for tracking diet and monitoring weight loss. Not the same thing! I initially signed up via trial special thinking it was a one-time offer. It was not obvious that I needed to cancel my subscription via the app (and not via my Apple account) and I was subsequently charged the following month at a much higher rate, as the intro offer no longer applied. I contacted customer support twice regarding this matter and to request a refund and nobody even responded! Which can only make me assume that this is app is rigged for taking people’s money. I’d avoid signing up to it..Sharonjgreen.comVersion: 16.11.0

✓ Bad appLots of ads and they just keep wanting more money.Cr8comVersion: 7.30.0

✓ DO NOT BUY THIS APP!I am very disappointed in this app. I bought the one year package for over $100 and it isn’t even working! At first it was nice, I picked my meals for the week and decided to go shopping using the grocery list they supply for you. While in the store, every time I would try to select an item to check off that I’ve gotten it, the app would crash. I then had to go through the store memorizing what I did and did not pick up yet to ensure I got everything. This led to me spending two hours in the supermarket for something that could have been finished in one hour. After having this difficulty I still used it to prep for my first full meal day using the recipes. Everything went smoothly until the next day I began to get ready to prep again, and this time the app wouldn’t even load in. It has now been two days. The app won’t work at all, it won’t load the home screen or my meal plans. I purchased so much food and now I don’t have the recipes to cook it. I am extremely disappointed and still haven’t had the chance to use the exercise portion of this app. I would very much like a refund and to delete this app from my phone. What a waste of money!!!.Jew Jew😝Version: 3.0.4

✓ Charged for a subscription I don't haveI tried the app and then cancelled the trial. Today I was charged for a subscription that I cancelled. I have disputed the transaction with my bank. Dishonest and dodgy. So I got this reply from the developer below. I have already gone through the inconvenience of cancelling my bank card as this developer continues to charge people even though they have cancelled the subscription and they are not processing refunds. It is clear from other reviews that they give you the run around but don't fix the issue. I am not going to provide them with more personal information. This developer is retaining payment information which is why I cancelled my bank card to ensure they don't take money again..VeeStoney1984Version: 15.12.0

✓ Bad bad bd BAD!I have been requesting time after time to cancel my subscription and they keep taking money! I have been in an email battle from hell trying to tell them I WANT TO CANCEL!.Mb_farmgurlVersion: 7.30.0

✓ BadThe video of the exercises are recorded individually. So one moment you are on the floor and the next moment the exercise is standing. The video clip just go straight from the floor to standing. We as humans have to physically get up. I keep missing Half the workouts because I’m just trying to get in the next position and the next and the next. It’s up down up down, but the video allows no time to make the transition. Also. The exercise gets explained during the workout. So you are trying to do the step and trying to figure out the right technique and before you have done it, the 30seconds are over. Bad Developers. The obviously have NeVER done Pilates in their life’s!!!!!.VCFRDYVersion: 14.8.0

BetterMe: Health Coaching works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact BetterMe: Health Coaching.