MasterClass: Become More You App Negative ReviewsMasterClass

MasterClass: Become More You Negative Reviews

4.8
4.88208 star

Total 118 Negative Reviews

MasterClass: Become More You App Complaints & User Negative Comments 2024

MasterClass: Become More You app received 118 complaints, negative comments and reviews by users. Have you ever had a bad experience using MasterClass: Become More You? Can you share your negative thoughts about masterclass: become more you?

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MasterClass: Become More You for Negative User Reviews

Great classes, terrible appREADME DEVELOPER! The app fails on its most important feature which is to let learners download on wifi, and then watch/listen to classes while commuting or travelling in airplane mode. The app refreshes itself on every load or return from background, and FORGETS what one has downloaded. Result - you open Masterclass and are sorely disappointed because you can’t do your class in transit without downloading everything AGAIN! This has been tested on iPhone 13 and 11 running iOS 15. If you fix this, all the other wierd UX journeys can be forgiven! (example: why is it so hard to move between the class videos, and the class overview page to start downloads… the “Go to class page” button takes one to the “My Progress” page instead) Maybe a Masterclass in iOS app UX could be useful? ;-) You’re on the right track but really, PLEASE fix the downloads so they stay downloaded until one wants to purge them. I have already cancelled my annual subscription because it is so hard to learn when one can’t access the classes one has ‘downloaded’. I’ll happily resub if a future app release fixes this. P.s. SAME feedback from 4 other people that I recommended Masterclass to - great classes, terrible app experience for download and watching in transit. Remember, this is a core user behaviour for the app!.Version: 11.36.0

Annual Billing PeriodsThere’s no reason to force this period other than you don’t believe that users will renew after a month..Version: 11.40.0

Buyer beware!I didn’t use the app as much as I wanted to and as such went to cancel my subscription. They said I still had a few months left on my subscription and they would remind me with 30 days to go that my renewal was due and I could cancel then. I decided that was fair and agreed. Today I received an email saying my subscription had been renewed (they did not send a reminder 30 days ago). I sent a complaint this morning and they responded with: So, I do understand that the fact we did not mention the renewal is frustrating, we will consider this feedback for future improvements. Now, in regards to the cancellation, if you do, you will not have access to all the content. I am furious as I have now paid and if I wish to cancel, I do not get refunded and I do not get to view the content for the next year EVEN THOUGH I HAVE PAID!!! Disgusting!.Version: 10.4.0

Not worth the priceThey dont have enough mentors. Please return my money barely used it for 3 times..Version: 11.63.0

Good content but App is brutalThe courses are very well produced, but the app itself is very frustrating to use and needs serious improvement for user experience. It constantly kicks you out of the class you are viewing and starts playing the wrong class. It is difficult to navigate, such as selecting an earlier episode within a course you are watching..Version: 11.61.1

Content great. Let down by the technologyI really enjoy the MasterClass content. For the most part, really good courses taught by excellent masters in their field in an engaging way - and extremely well produced. However it’s just too hard to consume as the app is poorly architected. Look and feel and search functionality is great, but it is slow, buggy, downloads (when they are available) unreliable and constantly failing, not tolerant to network drop outs, I could go on. The best way to enjoy is to use the web version close to your wireless router. Mobile is a struggle. Still though to my mind the yearly pass is the best value as the amount of great content is worth the struggle..Version: 6.0.0

Some great content, app needs workYes, yearly access is expensive but better value IMO than buying a single course. I’ve only watched part of one so far, but it is a very enjoyable introduction to the subject. However the app needs a lot of work - downloads failing to start, network status changes causing paused content to restart (a pain when commuting), pages not cached for offline viewing..... these are some of the bugs I’ve found in 3 days of use. As a developer I’d happily take a look to see if I could help..Version: 5.0.11

Good content, too many downsidesThe content itself is great. But the videos so often won’t play - or they are playing but I get continuous pop ups saying it won’t play. Can’t watch videos offline. Too expensive, would be nice to have a monthly subscription option..Version: 4.1.3

Not Worth the MoneyI payed $179 for all-access. After two weeks, I finished the classes I signed up to watch: Marc Jacobs, Tan France, Diane von Furstenberg, and Anna Wintour. The lessons are very short so they are easy to binge. After watching the four classes, I don’t feel I came away with much new information. The instructors assume you know the basics and don’t go deeper into a topic. I cancelled after the first month because after the first two weeks, THE APP STOPPED WORKING. I couldn’t watch lessons, and most of the time I couldn’t even log into the app. Please fix this issue because almost every review says the same thing. Also, I would appreciate more Case Studies showing instructors actually doing their job so if you are considering entering a field you get to see what it’s really like. That would be very helpful. Last thoughts: add paying by month and app should be 17+ because some content is mature. Best instructors to watch: Sarah Blakey, Thomas Keller, Tan France, Dominique Ansel.Version: 9.3.0

App is super buggyI have no comments on the content yet as I haven’t been able to watch much. The app is very average, lots of bugs, drops out all the time, won’t load things, doesn’t save your progress... Once this is fixed I’m sure my star rating will be a lot higher..Version: 7.3.3

Be careful if you’re using the trialI signed for trial and sent an email to cancel days before the week long trial ended. Then I got an email to say my subscription was renewed. Beware of any app that does not allow cancelation within the app or Apple. I haven’t heard back from subsequent emails yet, but I’m sure I will be battler to get the refund..Version: 10.13.0

Forced to download content and upgrade twiceI bought the annual subscription without the downloads which has worked great until now. However, now I noticed that in order to watch some classes I am forced to download videos and am prompted to pay additional fees to upgrade the subscription. It feels quite annoying as I don’t want to download that content but there is no button to just watch. I hope it’s a bug that can be fixed, but if not, I feel like I have been mis-sold..Version: 11.65.0

Doesn’t work with chromecastThey removed the feature for iOS app to cast to chromecast.Version: 11.30.0

Good App but issues with saving the downloaded classesThe app is pretty good but it has a big issue with the downloads. When you download many at the same time it will start re downloading some of them and also when you kill the app it would lose all the downloaded ones and re start again..Version: 6.14.0

Offline modeIt’s just a bit silly that you can’t see the list of downloaded classes when your phone is on airplane mode or if you have no internet connection. What’s the point of downloading the classes?! I’ll give the benefit of the doubt and assume it’s a bug. One star for dramatic effect..Version: 7.5.0

Don’t trust the free trialsDon’t trust the free trials they advertise because they will charge you within the first hour of the free trial for a paid subscription. I clicked through a Facebook ad claiming a 30 day free trial and then had to argue through PayPal to get my money back when they charged me for the entire year within an hour of signing up for the free trial. Well, since I had only signed up for a free trial and wasn’t planning to purchase any of their paid subscriptions, my account didn’t have the $240 CAD they put through. So in the meantime while they’re taking their sweet time to get back to PayPal and refund the money, I have suffered $96 in NSF fees I can’t afford as a disabled mom of a disabled child living on disability stipend already struggling to get by as PayPal puts the already contested charge through my account multiple times. This company rips people off, has caused immeasurable harm to me through these greedy actions, didn’t refund the NSF fees they caused, and clearly doesn’t care about the harm they’re causing. Don’t let them do it to you, don’t bother with them..Version: 11.49.0

Need improvementCharge extra to download episodes on an already hefty annual subscription is asinine. The app is slow and not user friendly imo. Classes are more like history class but still have some value. I will not pay for another year. Overall I would not recommand unless you have extra money laying around. Its not bad, but its not good either..Version: 11.63.0

Great Content in a Lousy AppI’m on my 4th class, and they’ve all been fantastic. The only problem is the app (iOS). It functions, but the layout is terrible. I have to navigate a bit to find the class I’ve been working on every single time. Classes I’ve finished are presented to me as if I’d want to do them again. I don’t see anywhere to manage the downloads. I can’t download over cellular. Being a truck driver, that’s a big deal, since I often lose service and seldom have WIFI. I also can’t navigate away from the app while in audio mode. It stops playing when I lose service for a moment, so audio mode is no good for driving. That doesn’t make sense. WIFI-only downloads don’t make sense. The cluttered, incessantly nudging layout doesn’t make sense. If the content wasn’t so great, I would never use the app again..Version: 9.1.1

Far too expensive🤦🏼‍♀️A single class for $120 or full access for $240... either way, it’s INSANE to expect that much money, especially for only one year access!!! I’ve read other reviews stating the same thing and saw the developers reply there’s mini videos from the authors, but I can’t find them, so it leads me to believe that’s just a standard response so you don’t have to say anything at all! After looking through the lists, I have however found, many of the classes are less than 10 minutes... sorry but I don’t believe it’s possible to get any real learning accomplished in 4-10 minutes, regardless if it’s in a total of 10-25 lessons... Some of the titles make it look like the class will be so in-depth but how can you teach the depth of “how to write a book” in only minutes? I would have really thought about it if it wasn’t so ridiculously priced!.Version: 7.8.0

Overpriced!I really wouldn’t waste your time or money.. it’s just celebrities ripping you off when the average family has little cash flow from the lockdowns. But at least the rich stay rich.... lol It’s also a broken app... downloads don’t work. It says it does but if you are offline you won’t be to access them...Version: 10.8.0

Quit auto advancing to another video! And quit auto deleting episodes!There’s nothing like finishing a meditation session and having the app go immediately into the next lesson. It’s jarring and a horrible experience. And apparently there is no way to stop it (I’ve checked all the settings I can find) except to click on it immediately, which totally destroys the mood of finishing meditation. And quit auto deleting an episode once we have finished. Did you ever consider that some of us would like to go back and review something we just heard? This app is for learning, right? I had to download the whole series in order to be able to go back to episodes I had listened to. Ridiculously frustrating. And don’t ask me to submit a support ticket for this, like you do for so many other people who make suggestions. You should have the ability to make your own support tickets and fix things that bring your ratings down. Quit passing the buck on these things! There are consistent themes in these reviews: make this app easier to use; and make this app easy to cancel. Just be up front and do things right. Quit trying to be gimmicky. It just might pay off in the end..Version: 11.40.0

Master of Bla bla blaNever have I ever thought that these “MasterClass” were going to be all about the bla bla bla… it’s literally famous people talking in front of a Camera. It’s out of this world boring and you literally learn nothing at all about the craft. You can learn 100% more on miss Youtube and miss Google. I paid 225$ and I deeply regret doing so..Version: 11.15.0

Some Integral Lessons MissingI was super excited to sign up for an all-access pass. Bought, downloaded the app, signed up and ready to learn. Then... super disappointed to find that the advertised classes- specifically Ron Howard’s, one of the top-rated and recommended classes on here- has been condensed down and does not include some of the key lessons I was excited to take. If you’re expecting to learn how to stage with camera crew and actors, you will be let down. Of the 32 classes with Ron Howard that were previously available, according to MasterClass support, they have been “condensed” down to 13 classes that do not include important lessons in staging, casting, production design, working with cinematographers and several case studies. The condensed 13 lessons just touch on these so it’s like paying for a book and just getting to read the chapter summaries rather than getting to read the whole book. Thanks MasterClass- it seems misleading to advertise this and get people to sign up, only to find the thing they were looking for most has been “condensed”..Version: 7.12.1

Small on scienceThe science section is so small, only 4 classes with four great teachers, but that doesn’t even scratch the surface of what interest MasterClass could bring to the community of science enthusiasts. Someone (in marketing?) May have decided a wider audience would be more easily captured if MasterClass catered to interest in writing and television subjects. What they failed to understand or act on is the importance of science in those things, too. I’ve decided MasterClass is only getting the first year of my subscription money unless they can balance out the number of science classes with all the other classes offered. On the flip side, the content and structure of the classes are rich and powerful for understanding topics at a level many people take for granted. I’m very satisfied with what I’ve learned and my application of knowledge because of these classes so far. BUT WE NEED MORE SCIENCE SPECIFIC COURSES. Four classes is not worth more than a year of subscription $$$..Version: 10.13.0

Good apart from some bugsNot all of the courses are great, but those which are are more than worth the money. More frustrating however are the crashes. Right now I can't actually use it. It tells me I have to update it, and won't let me use any features. So I update it in the App Store, go back to the app, and... it still tells me I have to update it. So I go to the web version, try to log in there, and as soon as I enter my user detail chrome crashes. I'm sure this will all be resolved, but a niggle worth mentioning in a review..Version: 4.1.1

Nice, but Needs workFor all the hype and marketing around this app - it doesn’t deliver everything. The good: the content is great! I absolutely LOVED Levar Burton, Christopher Voss, and so many others that made spending the time with this app absolutely worth it. The talent on this app is amazing and truly one of a kind. The bad: The upfront pricing is steep for what you get and what really annoyed me was that the content was exclusive to the app when I got it The ugly: The UI is terrible. For the price paid up front this UI is glitchy, it does a terrible job remembering where you left off last, it slow and laggy when I am just browsing through content, and worst of all I can’t find the simplest thing without going through all the lag. I’ve “completed” about 7-8 courses, none are marked “complete” because the app crashed out or I had to close it at certain points and the progress didn’t save properly at all when I went to return to the subject at wanted to continue learning from. I won’t be renewing my subscription mainly because the simplest things are a mess, but if you’re more patient than me, the quality of content is really hard to beat..Version: 10.11.0

Downloads don’t work offlineI’ve tried everything … sadly they advertise that we can download and watch offline . which is not true . as soon as you’re offline , downloads won’t load to watch...Version: 11.15.0

World class content, abysmal appMasterclass puts out truly fantastic content, however do not purchase if you want to use on the move. Downloads choose to work when they see fit which is tremendously frustrating. My goal was to use this as commute entertainment/education but I’m afraid it’s just not reliable enough. Using iPhone XR with latest software update and app version. My recommendation as of 17th Dec 2019 is not to purchase if you intend to use a mobile device to watch..Version: 7.3.3

BoiWhy is the app free but you still gotta pay $130.00 to watch..Version: 4.1.1

App won’t work on my iPhone 12It used to work fine but for the past 6 weeks have not been able to get the app to work. The website on my phone also will not work. Everything else on my phone works perfectly. Everything is updated. Despite multiple emails to technical support, I have been ignored twice and had to start a new support issue as when their normal protocols don’t do anything they simply stop responding and ignore me. The last support representative said he would escalate my case. That was weeks ago. Followed up twice - crickets… I have just submitted a new ticket. Have been using MasterClass for 3 years and previously submitted very happy review but very unhappy at this point in time as I am frustrated with lack of help from technical support..Version: 11.4.0

Buggy app with limited featuresThe app crashes regularly when I use Chromecast. And when it doesn't crash, it keeps restarting the last video you watched (doesn't remember where you left off so you can't resume) and it doesn't automatically advance to the next video. You also can't download any of the lessons so you always have to have an internet connection when you use it. And even if you have an internet connection, it's so hungry for bandwidth that it takes ages to load on a 4G connection. It simply doesn't load for 3G. The worst thing about it is the content. Chris Hadfield's course was incredible. But I bought a subscription to see Daniel Negreanu's poker class which is being heavily marketed at the moment. But it only has about 5 lessons available out of 30+!!! I can't believe this developer has the cheek to charge nearly £200 for such a shoddy, crappily put together product. Rubbish!.Version: 4.1.1

Apple subscribers cannot access web contentI signed up on my apple account only to find that I could not access the web content, which was significantly more features at the same price. On the website there is a screen to login and link an apple account but then I got an error. I contacted support and they basically explained that the web access for apple subscribers is limited and the account can’t be transferred. They advised to let my account lapse and renew on a new web account. This is was a lame and unhelpful answer so I chose not to renew. The content is excellent though. Update: I was quite pleasantly surprised when I got a message from MasterClass support many months after submitting my negative review saying they wanted to correct my my situation and offered some free subscription. But then they almost immediately closed the support ticket and never replied when I tried to reopen it. So, nothing has changed with MasterClass horrible customer support. THANKS FOR NOTHING!!! Again, don’t sign up on iTunes!!.Version: 11.1.1

App is awfulThe content itself is good so far (I’ve only had it for a few weeks) but the app is not very advanced. I don’t find that the navigation is user friendly and there doesn’t seem to be an option to turn off the automatic title narration that happens in audio mode. There is no option for deleting downloaded content after listening/watching and sometimes the app just stops playing on its own. There’s a long way to go with this app..Version: 11.68.0

Worst app design.People who rated the app for 5 star for this version apparently unintelligent..Version: 11.28.0

Price vs QualityConsidering how much we have to pay for this, it's pretty unreliable. I was shocked when I downloaded content then found it wasn't available and was no longer downloaded when I wanted it. The app also lacks solid functionality, it's not as intuitive or easy as you'd think (again, at the price paid you'd think it'd be better.) I'll also say lesson quality can be hit or miss: Annie Leibovitz and Jimmy Chin for example teach photography, but Jimmy's is far more helpful..Version: 11.67.0

Poorly supportedThe app is very frustrating to use. Casting to google chrome doesn’t work and the tech support has been utterly tedious and patronising. Content often won’t load and errors, even with phone restarts and fresh installs. The gimmicky swipe functionality is silly. Just allow for browsing the classes and solid ability to stream and cast. Pretty annoying to have this after the price tag, not to mention being bombarded by endless Masterclass ads online..Version: 9.8.1

Great lessons terrible appI wish I could write a positive review, and I love the lessons, but the app is just simply terrible. It initially looks exciting, I’ve been a member for a couple of years and the problem becomes as you start a dip in and out of course is that you want to see if they are for you. Those courses now annoyingly set forever in your progress list. Meanwhile, if you actually want to track progress on a course, it seems impossible to find it again. I have a complete mess of things that he thinks I want to keep watching that I don’t. I’m trying to find the things that I was watching earlier is impossible. Even sending feedback is badly implemented. When I tried reaching out using the feedback options, impossible to tell whether the feedback I’ve been submitted. I’d like a refund..Version: 11.39.0

Content: AMAZING! App: TERRIBLEIf you’re connected to the internet all the time you’ll probably have a great experience. But if you’re on the road or in a place with bad internet, the app makes it almost impossible to engage. I spent hours downloading a a few classes worth of episodes, but then when I open the app in the evening all my downloads are gone, even though the iOS says masterclass is taking up over 2GB of space. So the videos are there, just the app makes it impossible to access them. What makes it more frustrating is their licenses don’t let me downloaded lessons on my computer to view reliably. You’d think with how expensive their subscriptions are they would at least be able to develop a stable app. I was very excited to watch a lot of classes this year, but this broken app is going to make it very difficult to do so..Version: 9.6.0

UX design is decent, iOS integration lacking- Audio is not integrated properly, can’t pause play when running with the Lock Screen or the Control Center - App is not integrated with Car Play - When watching with video app does not do Picture-in-picture Basic levels of comfort are missing. Just unacceptable. The 2/5 is for the missing components of basics expected in an app in 2022. Otherwise, the content is good and well done. UI itself is clean. For general browsing, UI is acceptable but can be improved still..Version: 11.13.0

Love Masterclass, the apps user experience is terribleFinding resources and materials for the classes is not essay, saved classes are just dumped on one page (my progress) without any structure. It’s not very organised app. I would like folders/playlists I can create so I can plan what I am watching when And I would like to remove stuff from continue watching as I currently have a long list of things I have just clicked on to see if I’m interested and now just sit on my progress page when I don’t plan to continue with them.Version: 11.63.0

Great contentBut the app is soo buggy. Plus doesn’t stream to TV in any order. It’s hard to see which episodes I’ve played or not. At times, videos weren’t playing on the browser. I spoke with customer service to raise these issues but they haven’t done anything about it. Truth is... this is a learning app and after working all day long on the computer, the last thing I want to do is spend more time on my computer. With WFH it’s easier to watch content on TV. Shame masterclass doesn’t get that.Version: 9.1.1

More diversity pleaseJust bought the full package. The first thing I noticed is you need to have more diverse women of colour please in the writing category for people like me. There are actually a lot of them out there in the publishing world now. Thanks..Version: 7.13.2

They will rip you offMy sister bought me a year membership last year for my birthday. To get started, I had to enter a debit card number. Fast forward to this past week, and suddenly when I went to renew my car tags, my car was declined. I had been charged for another full year even though I did not sign up for auto renewal. I tried to email their customer service and I still haven’t received any response from them. The “statement” on my account says it was due on May 9 (my birthday is on the 28th of April). However, they did not attempt to collect any money until June 1. Super suspicious. I’m working with my bank to try and get it resolved, but if I can’t, I’ll be forced to take them to court. I loved the content of their app, but their shady business practices have left nothing but a bad taste in my mouth for their product. Beware of their scam to charge you an exorbitant price each year and do nothing to rectify the situation. Hopefully I’m not the only one they’ve done this to, and a class action lawsuit will be brought against them..Version: 10.8.0

Content is great - app is horrible.The lessons are amazing, but the app is absolutely terrible. Impossible to watch the lessons using the app, you can’t keep track of where you are in the lesson let alone even start. Never seen an app so poorly designed for user experience.Version: 7.8.0

American speakers focusI don’t like that majority of the interviewees are American. There’s quite a lot of politics going on in the last 10 years and Americans are showing too much ego with anxiety in the interviews therefore I’d suggest Master Class look externally out of Australia to truely find the Masters instead of eluding to that Americans are all masters or I cannot recommend this app as it’s highly biased..Version: 11.68.0

Looks coolIt looks like a cool app until you have to pay 250 dollars for it.Version: 7.1.1

Lesions- great app-poorThe good part is the lesions there is so much great stuff on there that you can learn a lot from and perfect during COVID. On my 3rd class atm and learnt so much new information from all of them. It’s especially good for aspiring journalists The bad part is the app and more specifically the offline version. The main reason for this is it just doesn’t work. I don’t have that much spare time so for me the best time to do these classes are when I am offline however this is not possible at the moment. I tried clearing up lots of space on my phone to play a lesion and I was only able to download the intro: Would be 5 stars if they can short out of the offline version especially when I’ve paid so much for the app this year I need to be able to use it as much as possible and I can’t if the offline version doesn’t work..Version: 8.0.1

Not actual teachings, spotty application functionalityI found you don’t actually learn anything. It’s more of story time with these celebrities. Additionally when you’re watching the episodes, the play next feature skips the next one and jumps 2 ahead making it an annoyance to circle back. The app also stops working randomly.Version: 7.13.2

Content is great but need to improve the app performanceI love most of the classes and downloaded them so I could watch them any time I want, however, the classes on My Downloads page keep disappearing. The way to solve it is wait until you have connection, go the class page that I downloaded, then the classes will magically show up again on My downloads. Please fix this, as it completely goes against the idea of watching it offline while I am travelling, and it’s annoying..Version: 11.56.0

Streaming and app syncWhen I get the app to stream on my tv, it doesn’t remember what I’ve watched, I go back into the app and it looks like I haven’t watched loads of lessons and then wants to start showing me lessons out of order. It should properly sync up and know what yo7 have watched! This is a very poorly tested app from what I can see. Others have same issue see the reviews. I shan’t be renewing after this unless they fix it, I don’t want to spend ages working out what I’ve seen! Also, the app doesn’t stream to airplay 75% of the time even though my tv and iPad are connected. Poor 1/5 is generous.Version: 9.3.0

Inconsistent and slowThe content is good. Some better than others — it’s almost worth reviewing each class separately. The apps however, somewhat lacking, especially considering the cost. Browsing for a topic you might be interested in on the TV is impossible unless you know who the tutors are (or they’re holding a camera so they must be s photographer?). The phone app may be faster on newer phones but it doesn’t let me do anything until it’s loaded a video on the main page first. Which takes so long that I had to write a review instead. Courses are good, but access to features is spotty and it’s hard to tell if there’s more hidden course work (community and/or worksheets) or how to get to it..Version: 6.10.1

Just sadIt’s a good product with tons of useful content but it feels like the app was made overnight by someone vaguely familiar with app development. tons of bugs and i get new ones every time i open the app..Version: 11.68.0

Unnecessary changesThe new U.I. caused me to nearly have a heart attack yesterday. I don’t understand the difficulties in companies adhering to the old ‘if it ain’t broke, don’t fix it” saying. The additional longform text is gone from mobile under each lesson. I just started using MasterClass on my iPad earlier this week and was raving about how much I loved the U.I., how it had additional content under each video that I hadn’t seen on the web version on my laptop. I go back on yesterday after the update and this is gone completely! If you wanted to make a change that made sense you should’ve added the library of articles to the app. No reason it exists in masterclass but you can only see it on desktop. Lastly, an email notice of updates and changes to important features would have been nice. Users didn’t even get a heads up!.Version: 9.0.1

Incredible content, woeful navigationTaking an absolutely masterful* class on cooking. I suspect the “ipad app” is actually the mobile app with little to no care on what a someone taking a class would actually need. The focus is 90% on new course discovery. Active course content is hidden (either literally or through poor hierarchy or placement) and finding class materials (such as recipes for a cooking class, which you would expect to easily reference often!) is a difficult puzzle tho you can get there eventually. If anyone of the product team is actually reading this and has both resource and motivation to improve, I’d be thrilled to walk through it. Otherwise, amazing app and company. I love the high quality content and the branding is lovely. Feels like you’re really in a master class. Bravo. * see what I did there?.Version: 11.69.0

Doesn’t Chromecast properlyA lot of money to spend when you can’t even view properly - some content refuses to Chromecast, other classes work fine. Inconsistent. Some excellent content, however new classes being added are favouring quantity over quality and are diluting the overall quality of the Master Classes on offer. Was much better 10months ago..Version: 9.8.1

Great content but the app needs some workThe content is great, but the app is a pain to use. On my iPhone 7 the performance is slow, the app locks up regularly opening new screens. When I queue a download nothing happens, it remains queued forever - both on my iphone and ipad. When I tap to explore a class, I don’t wait the episode to autoplay. I’m not sure why this is the default. As an iOS developer, I know these issues can be solved. I’d recommend prioritising these over anything else the devs are doing..Version: 6.11.0

Problems with downloading classesI was led to believe that you can now download up to 10 lessons, which was crucial for me as I want to watch them on the train (where internet is unreliable). Unfortunately this function doesn’t work properly, despite being on an iphone 8 with latest updates and good wifi signal. Despite emailing custoner support, the lessons hardly download - I’ve managed to download only 2 lessons in the last week. Very disappointing..Version: 5.0.9

Poor app.This app is horrible. Constantly skipping over episodes so I end up watching out of order. Playing multiple episode at the same time.. don’t know how that is even possible. Certainly expected a lot more for the subscription price. Content is hit and miss much more biographical/doco style content than strictly educational. Some master feel like they had a ‘class’ built as a after thought around an interview that makes them become lost and occasionally repetitive..Version: 9.1.0

159 a year? 80 for a single lesson?My guess is that your business plan only includes very rich people that would pay those prices for the convenience and status. If that’s the case, better tune your facebook campaign to only target those people. If not, you better find a whole new way to monetize your product. Some free classes, and some cheap ones that lead to more expensive ones after you get the customer hooked, monthly subscriptions, etc. you need to lower the barrier. Bluntly asking for 159 pounds without any value yet delivered to the customer is just preposterous..Version: 2.0.12

Amazing content - awful appThe MasterClass content is absolutely amazing - where else can you be a ‘fly on the wall’ with some of the best thinkers and artists of our time. The app however is awful - especially when streaming to a TV. In the past I've found the episodes continue to ‘play’ on the device even when the TV is paused meaning you completely lose your position as it marks episodes as watched when you haven’t. Additionally in the latest version, it seems to have taken to crash the player in the TV about 70% of the time your try to stream making it extremely annoying every time you want to watch the next episode. Overall, 5 stars for content producers, 2 stars for app developers..Version: 8.1.0

Way too expensiveLower your prices and maybe a few free trials and you'll get my money for a class not for more than 200$ il just stick to watching Gordon Ramsey on YouTube for free.Version: 2.0.10

Good but...The prices to keep up is so stupidly expensive, I would’ve been okay with $100 or less but sheesh.Version: 10.9.0

Fix your app!The app is so bad. It’s slow and hard to navigate. I’m often closing the app completely just to make my way back to where I started. I can’t find the “resources” section which it refers to. Aside from that, the classes themselves are amazing and so insightful.Version: 10.1.0

Love the content but app is very buggyThe content is incredible. However, the app itself is very buggy. Example, when you exit the app, it cannot pick up where you left off but some random session will be defaulted. So you have to go back to the session you want/left off and figure out how to play from there. Otherwise, a random session will play instead..Version: 11.61.1

Great Content. Abysmal app.MasterClass classes are great. High quality production and content. The app is a nightmare. The appeal in the app is the ability to download the classes and watch/listen when you’re away from an affordable/reliable internet collection. However the time it takes to download each lesson is painfully slow. As in it has taken days for complete classes to make it down. And then when you try to watch them the app freaks out when it can’t make an online connection and doesn’t allow you access to anything that you’ve downloaded. Bordering on useless. Don’t bother..Version: 7.3.3

Horrible customer serviceUpdate! After the developer responded below, I opened a support ticket in hopes of resolving my issue. The support team told me again they couldn’t help. This is worse than terrible customer service but I can’t give a lower or negative rating. What a waste of time. ************************************ I bought this app form my wife and I for a Christmas gift on Black Friday sale. The memberships were started immediately without our confirmation. We didn’t want to use it until Christmas because that was the point of giving. When I found out we had lost a month of subscription, I called and was told there was no way possible we could start at Christmas instead of Black Friday. We lost a month of time when we didn’t use the app. The horrible experience with customer service resolving this has left such a bad impression, I won’t even use it now that I have paid for it. Keep your stupid courses to yourself if you don’t understand customer service and how to make things right. Count me out..Version: 9.8.1

Great idea, not so great applicationSuch a good idea and some great people presenting the classes. Although perhaps not quite as good as advertised and a bit too pricey for what it’s worth. The app is extremely buggy, often can’t access it at all despite everything being up to date. If you have the time and motivation to watch a LOT of different courses then go for the yearly pass, otherwise I wouldn’t bother. And be prepared to not be able to access it for long periods of time when the app doesn’t work! The app is indeed a huge letdown. Would like to be able to download as many lessons as I want but nope!! As I said amazing idea but poor execution for the most part..Version: 5.1.1

Update doesn’t workThe update logged me out of the app and I’ve lost all my progress. Tried to reset my password but it told me to log in with Facebook. This also did not work. I then tried to request help but you can’t do that because you need to be logged in to request help. What a frustrating experience! Please test your updates before you implement them. If not resolved soon I will be requesting a refund..Version: 11.1.1

Wonderful product, terrible appI would like to start of by saying, that I really love the content MasterClass provides. It’s well made, interesting, intelligent, and thoughtful. The fantastic product is let down by a miserable app. The app is buggy, loses place constantly, kicks you out of one class and randomly into another. It will shut itself down for no apparent reason, and when you open it back up it will have no functionality until you close the app a few (20) more times. It’s also very exciting because once in a while, you won’t know when, you’ll get a call while you’re watching a class segment. If you have the audacity to answer said call, your segment may (probably will) lock up your app and send you into the the reset loop game. This assumes of course that you’re still interested in Thomas Keller explaining the finer points of glazed carrots like I was, damned quality content. To sum up, a product of unimpeachable quality let down by its app..Version: 6.7.0

Poorly configured app for such great contentI really like the content of MC, but this app is so poorly organized. Why are two of the navigation options at the bottom just for exploring new classes in different views (one in list, the other in thumbnails)? There’s no thought put into enrollment/subscribing to classes. In fact it’s completely counterintuitive. You enroll in classes and can see those from your profile view, but that’s a separate from saving an instructor... yet instructors only have 1 course? So do I subscribe to an instructor or enroll in a course? I can’t tell if My List is my instructors or my Enrolled, but they’re different lists. Not sure why they made this so hard. I just want to have all of my classes and progress in one place and not have to navigate around to resume when I jump from my computer to my phone. Seems like a fairly easy thing to configure... PLEASE update and make this more seamless!.Version: 7.10.0

Google Chrome Cast doesn't work wellThe app works bad with Google chrome cast and it's impossible to watch a class fluently. I do use other apps that work fine with the chrome cast so it's not a device problem..Version: 10.12.0

I had it for one year...It is expensive like heck and they make it so hard to cancel the membership that it drives me crazy. I do NOT want to pay one more year a subscription as expensive as Netflix or other services that give me just as valuable content... and I can not cancel my subscription. Can you believe that? So expensive and it keeps wasting my time... And did they say you can download content for watching off-line. Yeah. They let you download in the app, but ONLY A FEW CLASSES. NOT ALL AND NOT THE MOST INTERESTING. Yeah, copyright and ship... Awful! And expensive..Version: 9.3.0

Subscription not workingHi, I have purchased the all access pass over 10 days now but it’s not working. I can’t access the classes even if I received confirmation that the subscription have been paid. I have contacted their support services and they didn’t manage to do anything about it. They just reply once saying that will try to solve the problem and after that no signs from them about the issue. I have just wasted £170 for a subscription that doesn’t work and seems like no one from their support team cares for the money invested. Their content might be good but their professionalism is 1 out of 10. I also asked for a refund and they again didn’t bothered answering..Version: 7.11.0

Can’t castI love the classes, but since a couple vr updates ago, the casting stopped working.Version: 11.68.0

Platform is terrible, it ruins the experience. Not syncing with ChromecastThe content seems to be good, but you can’t really really on learning because if you watch a class on your laptop you can’t pick it up where you’ve left and keep learning. It doesn’t sync with my brand new Chromecast either. I don’t know if I can but I will ask for refund, they need to build a Omni-channel and sort it our their technology.Version: 7.11.0

App is brokenHi, Masterclass content is great. Sometimes it could be more detailed outlining actual steps and be less superficial, but it’s nice and motivating. HOWEVER, the app is seriously FLAWED. It is slow, drains energy, crashes regularly, and downloaded content disappears, so you have to restart-download every video AGAIN (especially great when you’re traveling and don’t have data or reception). Why am I paying extra some something that doesn’t work properly? Oh yeah, and you have to go in and select EVERY video individually rather than having a “download all course episodes” button. I can’t believe this still isn’t fixed. And if the app crashes in between, you have to go and deselect them. In some cases it just stays stuck non-downloading, so you have to cancel and restart - Every. Video. Individually. You’re making enough money with this content. Invest some in the app to make it STABLE and USERFRIENDLY. PLEASE!.Version: 11.50.0

No offline viewingThe only reason one would want this app is to be able to watch the videos offline, since the web interface doesn’t allow it. It doesn’t have that functionality, so it is nothing more than a pretty pass through interface to the content that you can already get through the web interface. If you want to watch the videos on the go, you will have to use mobile data. The app adds almost nothing to the experience. None of this is a comment on the class content, which I’m yet to go through properly ... largely because the only time the a can find to do it is when I’m commuting..Version: 3.0.1

Terrible App; Excellent CourseThis app is an injustice to the course I am taking. Maybe 2 stars is harsh, but 3 stars is almost too kind. The app’s most egregious fault is when you download lessons. Not only is downloading too slow, it is unreliable, and worse still, if you re-start your phone, you lose all previous downloads, forcing you to start the (slow, unreliable) download process all over again. In effect, the app fills you with frustration and not learning. It distracts you from the serene beauty of the lessons it should deliver. Interface-wise, it looks good, and seemingly simple enough to navigate. What I don’t like is how it tries too hard to get you to look and see other classes. I just want to get to my class, and not be distracted by the other goodies. Last, but not least, it is a slow app. It lags behind my navigation choices. For example, nothing happens when I press download 3 times, and then too late after, 3 pop up options show up one after the other. Argh. Since I already paid for the class, I sure hope this app gets better..Version: 5.1.1

Fantastic content, but the app needs to be improvedThe content is great, amazing job on that. However I’ve faced many problems with the the app itself (crashes frequently and sometimes it’s too slow; even though I had downloaded some episodes, I couldn’t watch them offline when I wanted to; I can’t un-enroll from courses, so I keep seeing them at the top of the screen even though I might not be interested in them anymore).Version: 6.4.0

Subtitles problemThe subtitles doesn't always appear. Sometimes I would be watching a lesson, then I leave the app and come back to it, and the subtitles will no longer show up. Sometimes one lesson would have subtitles and another won't..Version: 8.2.0

Impossible to unsubscribeI was unable to cancel the auto-renewing annual subscription after a free guest pass due to a faulty interface and have now been charged $280 against my will for a subscription I do not want. Beyond furious. Unsubscription interface is hidden behind multiple dark patterns; the company is clearly doing everything possible to make it difficult to to opt out of giving them money. Extremely dissatisfied, warn everyone not to create an account or provide payment until this is issue is addressed..Version: 10.0.0

Sometimes the best advice is freeEach of these instructors are unique in that they were and are successful at what they do, at the cost of everything else. If you have the mindset and desire to pursue what you want to that degree, then you don’t need instructors. Just go do it. And: Never. Stop. Doing. Forever. If you find yourself constantly ‘plagued’ with hurdles, relationships and/or responsibilities, then be honest with yourself. Are you in a position or truly ready and willing to sacrifice life, your life and your relationships forever? Do you think that any of these talented, successful individuals can teach you how to realize your own vision, better than you? If you do, please stop. Ask yourself why you think you need them/this to succeed. It may be that you aren’t willing or ready to pay with your life and all potential relationships for something as-of-yet unseen. It may be that ‘it’ isn’t unseen and in that case you are the one who knows how to best pursue. Bravery is a momentary twitch or accidental save. Courage is belief in the face of adversity, for all time. You don’t need these wonderful folks to tell you that if you already know it. If you don’t already know it, now you do. Between you and me: sometimes great advice IS free..Version: 7.3.3

The content is excellent the user experience is notTrying to connect this app to Chromecast is frustrating. Often the classes will skip an episode but show the class has been played. It’s a disappointing experience for the price paid..Version: 7.11.0

Offline unusable, throughly disappointingSubscribed because it comes with rave reviews - the content itself is second to none. However it just will not download or play offline, making it completely, utterly unusable unless you have a stable internet connection. I travel frequently and subsequently do not have a stable connection. Even though I’ve registered my email the app says I haven’t, meaning I can’t report a problem within the app itself. For the money it costs it’s reasonable not to expect such issues - throughly disappointing..Version: 7.3.3

Nice service terrible appThis app is so poorly made from a UX point of view. All u need to know is that after you spend time downloading all your videos to watch on a flight, the app tells you that there is no internet connection (obv) but you can click the ‘my downloads’ link displayed to watch those episodes. Link isn’t linked and tapping it does nothing. No other way to access my downloads. Master-fail..Version: 11.40.0

No offline support??? [UPDATED 5/6/18][5/6/18] Love the little video snippets you’ve added, especially for those of us who have “taken the plunge” and gotten the all-access pass. However, some crucial elements are still missing which I hope you will add soon: - off-line playback (this, again, is still the most obvious and needed feature IMHO for a mobile app) - shuffle forward/back by a fixed amount ( such as 6s): where are these controls? For classes, these are critical to make learning more efficient (both to immediately hear again something for added emphasis, and to skip ahead slightly forward for something I already know) - playback speeds? Again: this is one of the most useful features with the web version - please add! [original review]: (For $180/year)? Please add this immediately. I love many of the classes and have already subscribed to the yearly membership, but this is a serious oversight for any App version (especially for those of us who don’t have unlimited data plans and are out and about – which is the point of using mobile in the first place, is it not?) If Netflix, Showtime, and others can do it – surely you can as well for that price. Please let me know if this is coming soon with thanks..Version: 3.0.3

App badly built and keeps on crashingConsidering that MasterClass positions themselves as a high end offering and is very expensive the App is too badly build. People who have the money to spend on easy entertaining talks normally don’t have the time to load every episode 4 times, and close the app or try again later because of technical issues. It would be great if another 10 cent from my monthly fee would go to hiring better app developers. Courses are nice but often more a lovely talk than something that really teaches you the skill..Version: 11.25.0

Chrome castI am not able to connect to my chrome cast.Version: 11.57.0

Limited Content & Few (No) UpdatesMaking a good learning app is really difficult. These guys have nailed the marketing, nailed production, but fall pretty much flat on content and value: it’s the same issue that many universities face - experts in the field are not necessarily experts at teaching their field. So far, I’ve found one course that was enjoyable, but even there, the content was minimal. The rest was entertainment. You’re basically paying for a pseudo-candid look into the world of some experts. The fact that it isn’t actually a candid peek into their world kills much of the value and makes this feel more like buying a pop culture magazine. All in all: has potential, but needs a lot of work on the content and UX side of things — generally the hardest elements to get right for learning apps. Would *not* recommend paying for this service..Version: 7.13.2

Has potentialBut the price is crazy. Way too much competition and alternatives to be this expensive (and the misleading ads to get you to download the app are a bit douchey). I deleted it already..Version: 2.0.12

Misleading Name & Poor UXHigh quality video, great concept, but not truly educational. This should be called “Interviews with famous people”, not Masterclass. Actual practical learning is few and far between - no downloadable tips or class notes. Also contains unnecessary language (unprofessional) - I want to learn and to be able recommend to younger people, not get cursed at. The UX of the app (and whole cross-platform experience) is not very well thought through. Bottom tabs are just poorly designed ways of accessing the same content. What about filtering and sorting by presenter or class title? Or searching by tags? Or grouping classes from different presenters with similar content, to reinforce the learning? What about watch history or the ability to search through the transcript? So much potential but so poorly executed. Also - plenty of times when the app or email marketing leads to 404 pages, which loses trust with users even more. Without fixes, I won’t be renewing this subscription..Version: 10.9.0

Does Not FunctionIt used to work, now it doesn’t. Neither MasterClass or Apple support is any help and no refund will be given. They will take your money and leave you with a system that does not function. The app has not functioned for months. I stream it on my TV where I don’t have issues with any others streaming services. At the moment they ‘will be glad to get back to me’ when their engineers have diagnosed the problem. Meanwhile I paid for a product that doesn’t work and there is no fix or rebate in place. I am approaching two months since bringing their malfunctioning platform to their attention. I have been told multiple times that a ‘dedicated team’ is working on it. Been offered a free year of subscription for a streaming service that does not work. They will not refund my money and they will not make it work. At this point their goal is to train customer service in how to stonewall customers. They will take your money then lie to you as to why their streaming service does not work and why they can’t refund your money..Version: 11.28.0

Unpleasant Gifting ExperienceIf you are considering giving Masterclass as a gift - do NOT do that - Masterclass will charge you and then will charge again the person to whom you are giving it as a gift. I fell in to this trap twice and Masterclass support was really unpleasant. My wife gave me an annual subscription as a gift. I activated the gift as soon as I got her email on my iPhone. Their email said nothing that I cannot activate my subscription on my iPhone. As a result, Apple charged me for a new subscription. When contacted Masterclass, I was told that I am the one to blame. Apparently I had to active the gift via computer….Once again, their email said nothing about that. Well, it took some time and effort to get my money back from Apple…I finally succeded. Then I followed the recommendation and activataed my gift subscription again by clicking Acitvate gift on my computer. Masterclass immediately charged my card again....This is really upleasant expereince. On top of than their support is really really slow - take them at list a day to respond..and their first reposnse is that you are the one who is to blame..Version: 10.14.0

Great content, app needs workApp is very glitchy. Often forgets where I’m up to in a series and reverts back to old videos. But also, it’s nearly impossible to intentionally navigate to and re-watch a previous video in the series. It occasionally displays content cut off/zoomed into a corner of a video with no way of zooming out. If I minimise a video, the bar at the bottom can’t be closed and it covers other videos that I would like to click on. The content is great but the app definitely needs work..Version: 11.63.0

App lets down great contentThe app used to be good. I don’t know what happened. Lately I’m getting all kinds of glitches (hopefully they’re not intentional) - videos annoyingly playing as soon as I start up the app, some classes that just won’t play (tried playing questlove’s class multiple times, and after closing the app and it just won’t play), the bottom window in sessions being tiny so I only see one sentence under the video. On iPad, you can no longer have the screen split, so you could have a notes app on one side to make notes. You can only have the small Picture in Picture. And if you pause and then play the Picture in Picture, it reverts the speed back to 1x, you if you watch in 2x, you have to keep reopening the app to go back to any speed which isn’t the default 1x. Content is great, although I think it’s skewing towards business and personal development a little too much. I prefer the practical classes where you learn an actual skill and there haven’t been too many of those lately. Also more baking classes please! Joanne Cheng’s was great..Version: 11.64.1

Terrible subscription process - disappointing !Would love to watch the classes, looks like great content, but in the middle of the 2020 lockdown most of us don’t have an extra $250 lying around. It would be awesome if I could subscribe monthly like every other service on the planet, and pay the $20 a month. Seems pretty greedy to only offer a yearly subscription at that inflated of a cost..Version: 7.13.2

The classes are fine; the app is notInstead of starting the next lesson at the beginning after one lesson ends, it’s been starting midway through the second or third lesson after. This is especially frustrating when I’m doing something else and just listening. There’s also no button to go to the previous lesson (which would be nice even if it wasn’t skipping lessons). Navigation is poor both on the app and on the web. I’m not actually happy about having to use an app on mobile in the first place, although I guess it allows you to download a lesson to listen off line. I’d rather just use a browser. Also, I could really do within the Daily Moments because bombarding me when I open the app. Can the app just open to the library? I’m not going to watch some random snippet of a class like that. I get it, you want to promote your content but just back off..Version: 11.16.0

Mixed bag of content; terrible UILet’s start with the app itself: it’s crap. Navigation is completely unintuitive; if you attempt to navigate the app while working out (a reasonable expectation) you’ll probably end up at some other random part of the lesson or in another class entirely; and a task as simple as returning to your stopping point in recently watched lesson is an exercise in guesswork. Please give this to a competent developer for a much needed overhaul. The content itself is all over the place. Some classes, like Walter Mosley on writing, are well structured, thoughtful, informative and inspiring. Others, like Lewis Hamilton on “a winning mindset,” seem like MasterClass just rolled a couple of cameras, asked a successful person to talk without much preparation, and hoped for the best. For the price, not bad, but there are serious flaws in both content and experience..Version: 11.40.0

Be careful, even if you delete the app and payment info, it will still renewHonestly expected a lot more from this given all the hype. I didn’t find anything useful or noteworthy to me and my interests, I didn’t find any new skills or learned anything worth the price tag. Many of the “classes” are more like personal interviews of the individuals contributing versus a clear set of criteria for learning skills from them. While possibly useful for anyone who already has experience in the given fields, this knowledge will not necessarily help you to master any specific subjects. Again, if you like just additional content from the specific individuals and prefer to pay for it, then this is for you. If you are seeking to gain access to content to learn more about each subject, I suggest researching each topic before investing in this app. I deleted it last year after being highly disappointed, but it renewed in spite of my efforts to avoid this by not adding payment info. It still doesn’t allow me to cancel my now renewed membership easily. I couldn’t have imagined disliking the app more until this happened.Version: 11.66.0

Many classes for free elsewhereI paid for a year thinking the classes were exclusive. I really like one about yoga and search for a book from the teacher at the library. What I found was the exact same class for free on Hoopla! Update: I found many classes elsewhere for free..Version: 11.57.0

Great concept, horrible executionNot worth it. They offer the stars in this app (literally and figuratively) but the execution is horrible. All apps that are a membership should empower their customers to control when they pay (monthly or annually) and have the ability to cancel at will. This app doesnt allow either of those things. Its ONLY an annual membership, zero refund policy if you miss the cut off to cancel. The cost isnt small for a year, so a $200 unplanned for charge can hurt. And wait, its even better, you cant cancel easily! I had to go through contacting their customer service and have them verify my account, not with actual data about me but by the cost of the last charge?? I might not have cancelled if I liked the app itself. But alas, not so. The information was, again, a great idea in theory. But for all the amounts of education they provide, there is zero way to search, save, sort or otherwise keep the classes organized. I could literally only see what the app “proposed” to me when I log in. I would see ads for this or that MasterClass that seemed amazing. And then have no way of finding it myself. I wanted so much from this. And was so terribly disappointed. I tried, even after my membership renewing for a second year. I kept it to go in periodically and fiddle around. And it was so frustrating I just kept uninstalling it. Dont waste your time..Version: 11.58.0

No satisfaction, can’t use on the go.Single membership is a trap. You can not enjoy the product on the go. The listen only mode consumes same traffic as video mode. One lesson consume almost 1 gb of data. Downloading of the content is not available. In order to download it , you have to upgrade subscription for duo and it doubles the cost. There is no suggestion of classes. There is no logical navigation in the app. It was a very good idea in the beginning with amateur implementation . Look at Spotify and learn how the app supposed to work. Very disappointing..Version: 11.42.0

Too many technical problemsThe app requires a lot of your valuable time complaining to get things fixed... among all the problems I had, the worst was that my progression was lost. First they said they could fix it, then they said they could not. After complaining a lot, they extended my subscription to atone for these problems and treated as 'a one time courtesy', when in reality it is the minimum they should be doing. Be aware, besides your money, you will have to spend a lot of time exercising your rights as a customer and requesting support. I feel bad for the people who created the content, the bad app makes it not worth your money and time..Version: 11.23.1

Honestly a disappointmentI’ve been using this app daily for a couple of months and watched four sets of lessons. Content: The classes have been underwhelming. Yes it’s interesting to listen to a celebrity talk about what they do. However, the insights have been few and far between. Admittedly, I have read a ton of leadership literature, so maybe it’s no surprise there is nothing new in most lessons. IMHO this subscription’s value does not justify the high price tag. The money would be better spent on a good conference or several books. App: Despite the well-done graphics, the app is terrible. Navigation requires multiple more taps then should be necessary. Many users have pointed out that the app does not track your progress. Upon opening the app I have to tap My List (cannot be set as default), tap the class, tap See All Lessons, scroll down to the lesson I’m on (which I track separately), tap that lesson, and then tap play. I pointed this out to Support. Their response was that they are a new company— not even that they recognized the issue and would work on it! I will not be renewing after my year is up. Edit: As of Feb 2020 they have finally addressed lesson tracking by having a “resume” link on the opening page. So far, it appears to accurately take me to where I left off. This helps and I’ve raised my rating from 2 to 3 stars. My other comments still stand..Version: 7.5.0

Almost No Science ContentI purchased to watch Chris Hatfield, expecting more similar shows. Instead is virtually all arts based. I will not be renewing my subscription..Version: 9.2.1

Don’t subscribeOnce you cancel your membership, you cannot get away from their notices - they just keep coming. Wish I never paid for this subscription.Version: 11.24.0

Offline videosSo I purchased the subscription where it says that I could watch the videos offline but the reality is that it doesn’t work. The App appears to be keeping on looking for network and blocks without accessing the videos that I have downloaded, it all works fine when I’m back online but spending a large number of hours in flights it is just annoying when I bought this with the primary objective of being able to watch the videos offline. The contents are good but had to give a below average because of this sorry..Version: 11.66.0

Great content, terrible offline supportThe content is excellent. But as many have noted, downloading lessons is basically a journey of frustration and disappointment. It's always unclear if something is actually downloading or not, and even when it appears to have done so, the playback typically fails. This makes it fairly useless for the times when I actually have free time to watch one - while on the commute, or on a flight. Fix downloads - both the user interface and the actual function - and it goes back up to five stars..Version: 5.1.2

Privacy concernsFor how much MasterClass charges for a subscription it is quite upsetting that they use any information for cross site tracking and marketing purposes. I expected better and will probably not renew until the app stops using my data to track me..Version: 9.6.0

Good content, slow loadingGreat concept for an app. Good content spanning a wide range of interests and hobbies, so something for everyone. Load time is slow though. I use the app on mobile using data (not wifi) and when I open the app, it normally takes an inordinate amount of time to load the home page, and the majority of times the home page fails to load at all. Five starts for content, deducted two stars for the glitchy/slow/buggy tech..Version: 6.6.4

Logging in is a nightmare!!I can only login through Facebook because the “edit password” button on the website is merely decorative and doesn’t work. But here on the app, logging in through Facebook doesn’t work! Tried re-installing, tried everything. Great site, horrible app, horrible infrastructure..Version: 9.6.0

Glitchy, temperamental, don’t get.The content I was wanting to see was okay I guess but didn’t teach me anything. But put that aside and I have to say the app is by far the most glitchy, temperamental, frustrating one I have downloaded. (And I’ve downloaded quite a few!) That’s why I’m not renewing my subscription. I’m sure there are some okay MasterClass people but I feel really let down by what I’ve seen. The content has not delivered and the app is by FAR the most glitchy. Do yourself a favour and find the information elsewhere for less money. 👎🏼.Version: 8.1.0

Content is 5 stars, app is a 1There are a lot of bugs in this app and I hope updates will fix them. Obviously the content is what’s most important, but it is a very glitchy interface. I’ll name a few of the larger problems, but there are many smaller ones. 1) When Chromecasting, the next lesson will not play automatically, but it will be queued up on the phone not playing. To play the next video you need to start playing a different one (this will cause it to disconnect from the chrome device) and then go back to the video you want and reconnect to the chrome device. 2) If you pause a video and leave the app open it will remain paused for 10-20 minutes and then begin paying again of its own accord on the phone in the background. This has happened twice and the first time it ran the entire night while I was asleep and marked all lessons played in that course. 3) If you want to browse through a course or simply add it to your list, the first video plays automatically and you have to pause it. So if you’re enrolling in many courses you have to start and pause a dozen times in a row just to add some courses to your list. Overall the service is great, but the app needs some work..Version: 7.3.3

WAY TOO EXPENSIVENo. You will have to pay 119$ for ONE VIDEO. I was excited to learn, but when I opened the video, kept telling me to PAY. I should’ve read the review first. No offense ✌️🇨🇦.Version: 7.1.1

Great clasess but not user friendly app.Great clasess but 2 things. One is pretty scammy and it's towards the whole Masterclass not the app. 1. I wanted to sign in obviously I expected that the price will show first before clicking on payment. No. You enter your card, confirm and than u find your u were charged $180, without previous info. I mean, seriously? Not that I didn't know how much it costs but this is shady practice. 2. Like I said the clasess are cool. But why is it so disorganized and everything is all over the place? All I want is to see my favorite tutors in one page to choose from. Instead it shows page with tutors, under each other with like their clasess. So u have to review first the tutors clasess before it show u another tutor. Why not just tutor, then u click and then u have clasess? So bot user friendly app. Please do something with it? 😩🥺🥺♥️.Version: 10.3.0

Many lessons are more like interviewsIf I had an option to try before buying, I wouldn’t have purchased it. The classes I watched so far are more like interviews, not much practical application or anything unique that is not on google for free..Version: 11.55.0

Worst Subscription ProcessI have been using this app over two years and up to this point enjoyed the content. The renewal process to renew your subscription is awful and one of the worst that I have experienced. The app charged my credit card $328 CDN but when I log on it says I need to renew my subscription when the apple App Store shows I paid. I have been dealing with their customer support dept via email because there is no phone number to call anyone. It has been a week and I have given them all of my email proof of payment, screen shots they requested and still no fix. Now they are asking me what videos I watched to confirm my account ? Really ??? You would think with the amount of money they charge you they would have a great support system but this is pure Greed. Take the money but don’t care about the customer experience. Maybe the developers should watch some of their own videos on MasterClass on how to build a better customer support system. SAVE YOUR TIME and find alternatives to this!.Version: 11.29.0

Sucks not free even though they say its freeIt says free vids etc. You have to pay for access to everything👎🏼 better off on youtube lol.Version: 2.0.8


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