4.6
4.63374 star

Total 62 Negative Reviews

IFIT At-Home Workout & Fitness App Complaints & User Negative Comments 2024

IFIT At-Home Workout & Fitness app received 62 complaints, negative comments and reviews by users. Have you ever had a bad experience using IFIT At-Home Workout & Fitness? Can you share your negative thoughts about ifit at-home workout & fitness?

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IFIT At-Home Workout & Fitness for Negative User Reviews

Buggy and Slow on multiple devices. Awkward navigation and search functions.The app constantly times out and reverts to ‘Whoops, an error has occurred’. This happens on 2 different iPhone and 2 iPads. The idea of having workouts in a series or challenge is great, but often I find I can’t get from the individual workout to the series, or find the next one. It’s not intuitive and makes for a frustrating experience. Especially when combined with the time outs and errors mentioned above. The workouts themselves are good, and the r750 rower seems great. Just a frustrating app experience for the cost of the subscription!.Version: 2.6.79

App needs to be fixedI love iFIT and have been using these workouts for 3 and a half years now via the app. I am however continuously upset at the amount of workouts I complete but the app does not save. I will finish my cool down and then it will say “Workouts less than 1 minute are not saved.” I’ve tried ending the cool down earlier to see if that helps and same error message. It doesn’t happen all the time but enough where I’m frustrated. This happens to me at least 4-5 times a month. Today was a new frustrating experience. With 5 minutes left in my workout the screen froze, then turned black. Music kept playing and I pressed the screen and it was just giving me option to pause and play but screen was completely black when I pressed play. When I paused it just told me the name of the song playing. At the end of the day my Apple Watch is tracking my workout but if I’m following a series and it tells me I haven’t completed a workout I just did, then how can I continue the series and complete it unless I go back and do it again at some point. Which I do, but sometimes it doesn’t save leaving me doubly frustrated. Please fix this from happening to people so frequently. We pay a lot of money and enjoy these workouts to expect near seamless execution of your app..Version: 2.6.78

Locked out of your own equipment when your iFit membership ends.It’s ridiculous that you are locked out of the ability to create and use your own routes once your iFit membership ends. One of the main selling points made by the salesman when I purchased my indoor bike and elliptical trainer would be that you were still able to use your own created routes/workouts. This isn’t the case and while undoubtedly the workouts with the iFit trainers are fun and justify a membership fee ($180 year for single membership) you should still retain full access to your own equipment and the workouts you have created yourself once membership ends..Version: 2.6.83

Poor supportMy rating for content and quality of the programmes/workouts is 5 but as I have an issue which is being being ignored my rating is reflective of that. I’ve been enjoying this app for quite some time without issue. 2 weeks ago on opening the app on my iPad it took me to a promotional video at the end of which it told me I needed a subscription. I was logged in but couldn’t get any further. I raised a ticket with the support desk and the following day advised to delete and reinstall, but also try on another device. I did both, my iPad takes me to the same subscription page, but my iPhone does work, but who wants to use this on their phone!!! Subscription is active - they took a payment yesterday - but 2 weeks later I have heard nothing. Such a shame that all the work put in by the trainers is let down by poor back office support..Version: 2.6.41

Good app but several flaws.I used iFit for six months. The scenery does help the time pass when completing the work outs. There are a good mix of trainers although they all use the same phrases. The negatives are not receiving the free achievement awards. I passed the first two and have never received them even after asking. The other negative is the “other users” who can run at 20km per hour for 40 minutes. Trying to achieve 1st in any work out is pointless when someone is obviously cheating (unless they are a world class athlete)..Version: 2.6.73

Auto renewal after cancelingApp charged me $327 to auto renew after i had canceled months ago. Did not send a receipt either. Only found an unwanted charge on my credit card statement..Version: 2.6.77

Boring videos / Doesn’t work well with Nordictrack bikeI was hoping that iFit would take me on adventures, visiting stunning locations around the world and enabling me to take in scenic views whilst working out from home. Unfortunately, most of the time you’ll be riding along a boring road, watching the trainer ride their bike, with the occasional bit of drone footage thrown in. Not very exciting. Also, my Nordictrack bike doesn’t seem to work well with the app. When the app automatically adjusts the resistance on the bike, it’s much harder than it should be. When I’m supposed to be riding at an easy or steady pace, it feel like I’m riding up a hill. The trainer is also telling me to maintain a RPM of 80, but I’m struggling at 65-70. For these reasons, I rarely finish a full 30+ minute workout..Version: 2.6.47

Awesome Concept - functionality not so muchLet’s start with the positive; love the outdoor class options, live options are limited but are decent, trainers are educated, motivating and scenery is great. Love the interactive nature of the bike with the trainers such as incline/decline adjustments. Feel like you are really there. Negatives: App on Nordictrack S22i bike times out often, cumulative workout data works sporadically (frustrating esp when you are trying to stay motivated and track time on the bike and mileage). Error messages pop up frequently when ‘saving’ workouts and they don’t save all the time. Should have an option to manually add workouts to be sure things are tracked. App on the iPhone doesn’t show cumulative data at all (don’t know if it’s weekly or total stats - should have all those options) and Bluetooth option doesn’t work with the app/bike. No search functionality which is annoying. Filter options are decent though. System often buffers and sometimes historical ride data doesn’t show up at all. I even tried uninstalling and installing, clearing the cache, etc.....need to get this infrastructure fixed or people will get frustrated and go elsewhere. I’ve had better luck with regular Iphone apps like map my run for the tracking aspect - at least it doesn’t lose the data! Hope all of this gets improved as it has a lot of great potential and I love the bike but yikes on all of the issues!.Version: 2.6.40

Absolutely uselessI bought a Nordic Track recumbent bike with iFit Bluetooth feature. The instruction manual tells me I can track my workouts via Bluetooth with the iFit app. Fantastic. Now I can automatically track my fitness in the Apple iPhone Health app. Download the iFit app, create an account, then it wants me to subscribe for $15 a month. I click the “no thanks” button and it tells me the app does not work without the paid subscription. I have to pay $15 a month for fake trainers to teach me how to pedal an exercise bike. How about this: have basic functionality for exercise equipment users, then have a paywall for the overpriced trainer videos. I don’t need somebody running around a beach in Hawaii telling me to exercise harder. I just want calories burned and minutes of exercise per week. No more...no less..Version: 2.6.24

Doesn’t work with smart bikes!?Ok, so Peloton owns this space and Nordic is trying to enter it. Good for them. To enter a space and do exactly the same thing as the market leader is, well, to put it kindly its probably not the best course. Currently Peloton has a big installed base of bikes and an even bigger installed base of app users. Peloton treats the app users as second class citizens (slow releases of functionality, not all the classes, not as timely access, etc) which makes financial sense for Peloton as the hope is it will drive someone to a Peloton bike but most importantly the over priced subscription. Let’s call this the Apple model. What if someone came along and offered a more open ecosystem. That could be Nordic. Make the bikes, sure and the service they connect to also but the thing they aren’t doing is offering iFit for people with smart bikes and making it a first class experience. It would cost virtually nothing to do other than enabling open protocols that are well leveraged by Zwift, Sufferfest, et. al. It increases the addressable market almost overnight. Everyone who has a smart bike becomes a possible subscriber. Duh! This space needs more competition, I hope Nordic sees the light and changes course..Version: 2.6.31

Utterly diabolical!If I could give this app a zero I would! I have had my Proform bike 3 days, the bike is absolutely brilliant but the main reason I bought it was because it links up to iFit, however the app does not work correctly. It simply will not save my workouts or provide the correct data. I have installed and uninstalled but it does not rectify the issues. I have contacted iFit customer services who are utterly useless at providing a solution and keep giving me a USA telephone number to call despite the fact I keep telling them I am in the UK! I’m paying for a membership which is useless. The customer service from iFit have simply sent me in the direction of hardware, which is not the problem. Honestly, do NOT use this app and go elsewhere..Version: 2.6.83

No connection to Apple products? Is this 1999?Update on 9/6/21: my treadmill says 3 miles, 307 calories. My watch says 2.75 miles and 256 calories. NordicTrack/iFit should get a deal with Apple to sync. I wish I waited for the peloton treadmill to have a price cut. It’s now $600 less than my NT 1750 and syncs with Apple Watch and AirPods with ease. IFit has amazing workouts and educated trainers for running and walking on my NT treadmill. A few things led to my mediocre review… 1)Even though my treadmill has Bluetooth, connecting iFit to AirPods takes an engineering degree. When I use my Peloton bike, it’s so simple a toddler could do it. 2)Since iFit has their own smart watch, iFit will not sync your treadmill with your Apple Watch. GET A DEAL DONE ALREADY! What prompted my review was the 289 calories burned on my treadmill and 188 on my watch. My watch doesn’t know when I’m at a 15% incline! 3) I’m supposed to have a full year of training with the purchase of my NT treadmill but my treadmill didn’t arrive until mid-February 2021 and my membership expires on January 1, 2022. A year is a full 365 days and not 320 days..Version: 2.6.70

Mislabelled seriesThis entire series is listed online as a beginner workout, however; throughout the entire series he regrets to it as the advanced class and welcomes you from the intermediate classes..Version: 2.6.82

DisappointedThe concept and the hardware is solid. The workouts are great but all of these are let down by the dismal software and U.I. The latest update to the desktop site is a giant step backwards now that you have to have your workout emailed as a zip file before being able to import to Garmin. The app now will import several identical workouts from Apple Health and then can’t be deleted. I’ve pretty much given up the notion of using iFit as I had intended, as a training aid for my real world cycling but keeping track of my training and progress via the stats..Version: 2.6.83

A éviter !!Impossible d’utiliser un appareil avec la technologie ifit dans fournir une carte de crédit pour l’accès gratuit . 1 an plus tard , tu te fais defoncer avec le paiement automatique de l’année . Plus jamais un appareil avec ifit dessus ..Version: 2.6.77

Vietnam cool work outAwesome work out.Version: 2.6.60

Money was stolenTried to activate the trial period and my card was immediately charged. Fraud..Version: 2.6.83

IFit staff refuse to help after wrongly charging meI’ve been charged for a subscription after cancelling before my free trial ended. Despite receiving cancellation confirmation through the app I was still charged. iFit says this is not their problem and I need to argue the case with Apple, although they’ve not been able to explain why this has to go through Apple. There is a complete disregard for me as a customer and they have no interest in helping to resolve this. I intended to use the app again in future but after being ripped off and treated very poorly by their customer service I won’t be using this anymore..Version: 2.6.32

It’s okay but it has a lot of flawsThis app has a lot of potential. However there are some definite updates that I would like to see. The social aspect of the app seems to be broken. I can’t find my friends and family to add them and they can’t find me. The music on the app is pretty weak compared to Peloton so adding any updates to the music would be an improvement. I also wish they had bike rides without the trainer. Sometimes I just want to ride and not have someone riding in front of me. The other thing that kind of ties into that is I would like to just have nature sounds or live sounds. I don’t always want to hear a trainer and I definitely don’t want to listen to that music. If there was an option to just have live sounds I would totally be into that. The one thing they should definitely fix is the ability to fast forward and rewind. Not having the ability to pick up where I left off is probably the biggest drawback of the app as a whole. Like I said it’s not a bad app but there is definitely work that needs to be done..Version: 2.6.28

Impersonal TrainerIFit is marketed as a virtual personal trainer. This is a big exaggeration of the experience. It would be more accurately described as Netflix for workouts. The content is good, but there is limited guidance as far as program specific nutrition, or advice regarding how often you should workout. You are left to your own devices to decide what workout to do, and when to do it. Scheduling a 25 part workout should have planned days on / off, with some flexibility to reschedule. However, in practice, you can only tell the system specific days of the week that you want to train. As a result, if you have 7 days a week of availability, joining a 25 day program will schedule as 25 consecutive days. The calendar feature is very lacking and only shows the name of the series, and not which workout in the series you are scheduled to do. Personalized feedback is non existent. There is no heart rate based “target zone,” etc designed to optimize for your specific metabolism. This is much more of a virtual spin class than a virtual personal trainer. A personal trainer gives you direct feedback and adjusts programs to suit your needs..Version: 2.6.42

Don’t buy via Apple or activate with Apple IDI bought this via Apple and activated with my Apple ID. Apple created a random email associated with my iFit subscription- one I could not log in to - so unable to fully access the subscription. Contacted iFit, who advised contact Apple. Contacted Apple who advised contact iFit. Had to create another account with IFit and got on chat with iFit support who advised cancel subscription with Apple, they could then move workouts and data to new account (with email I could access) and now need to update my billing direct with iFit. Which actually looks to be cheaper than via Apple. Bottom line - lots of hassle and expense if bought via Apple and use Apple ID. Don’t do it..Version: 2.6.69

NOT WORTH IT AT ALL!!!If I could put 0 stars I would, I payed for a $2 trial and the money didn’t end up going through, so I cancelled the membership, then after cancelling the membership, it took out over $127 in my bank. and now have no way to get all that money back!!!.Version: 2.6.46

Limited workouts, terrible UXThis app and the ifit program in general is pretty terrible There are limited workouts (despite what advertising might say), the system is not intuitive to the user and there’s been numerous issues with my studio cycle bike, as I believe there is with all Ifit cardio products. I’m also unable to activate the Bluetooth in my Nordiktrack studio cycle bike so I can’t sync my ifit app to my bike. Very disappointed with the Nordiktrack/ ifit system and wish I had bought a peloton instead.Version: 2.6.71

APP buffers / drops out nearly EVERY workoutI absolutely LOVE the concept, and Tommy Rivas is absolutely AMAZING to workout with. BUT the APP continually drops out, ends without saving what I’ve done, constantly buffers - often when I’ve just started a sprint or other big effort. The utter frustration and anger I get when it starts to buffer for the 3rd time and at a big strenuous effort is difficult to put into words! The APP is constantly trying to communicate with the Bluetooth connection on the NordicTrack. Guys, it can’t be that hard to get the APP to work - I don’t care about the bells or whistles - can you please just make it work!!?!.Version: 2.6.75

Poor experience with the app and terrible support serviceI have been using the iFit incline treadmill for three months. The most annoying and disappointing part are the iFit app on the machine and the unhelpful support service. The app had frozen from time to time during training and it required a reboot of the whole machine to fix the issue. The worse is after reboot i cannot resume from where I was at in a training. When I ask the support for help, they didn’t make a good investigation or consultation but simply said “ The connection on the machine's isn't designed to be able to work at full potential when other devices are connected to the internet. I would suggest getting a WIFI extender or turning off other devices to stop the buffering issue. Also I can't view what you sent me.” I felt my complain has been put aside by their support and asked me to buy something else..Version: 2.6.47

Way too expensiveI wish it was possible to do basic tracking without paying for a subscription. 20$ CAD per month is excessive! The iFit feature of my Pro-Form elliptical is useless then... Very disappointed..Version: 2.6.24

So much unmet potentialI love the idea of IFIT with the ability to control my machine’s speed and incline during workouts, keep me in my hr zones etc. Unfortunately, it works terribly. Peloton is 1000x better!! I’m constantly having issues with the app. I have a NT 6.5S which only has a little 1” screen so I have to rely on the app. The active pulse and smart adjust doesn’t work from the iPhone (or phones in general is my understanding) so you must use a tablet. I’ve had so many connection issues with it seeing my hr monitor or being able to cast to my TV. Sometimes it will only decrease my speed when my hr is too high but never increase my speed when it gets low again. The UI is also pretty clunky. It’s hard to find specific workouts and you can’t see past workouts within the app. You have to login to your IFIT account online. I’ve tried contacting help a few times with some of the issues and they are also terrible. If they do respond, it’s about 2 weeks later and miraculously they always claim the issue is with my tablet or my hr monitor - never with the app or anything they will help with. Oddly, I don’t have issues with the hr monitor or iPad using ANY other apps except IFIT. Like I said, I think their concept is great, if they could just make it work like it’s intended and reliably. Or at least admit their faults when things don’t work instead of just brushing you off and telling you it’s some other problem I might have given it 3 stars..Version: 2.6.77

Tommy Rivs Iberian workout 1Liked this workout.Version: 2.6.71

Support non existingI would love to review my experience with my new Tour de France bike coupled with iFit .Pairing and general setup were ok but setting up the account incl 90 days trial seems impossible. Being logged in it ask to set up account again then figured you already have one but doesn’t let you access your account. So off to their website and it gets worse. You are logged in but they asked again to create an account. So you log out and pretend to set up same account but now they say your password is incorrect. So resetting password with new email from iFit and same thing happens. Your password is incorrect. I given up. Nobody to talk on a helpline. Impossible live chat. So all you can do is sending email with 140 characters. Fuming.Version: 2.6.60

Why am I being asked to buy a subscription when I’ve paid for equipment.Now to start with the elephant in the room the subscription is main advertised for the personal trainer however I’d rather use the app to see the data of my current and previous workouts that I’ve done so far so I can compare to what I’ve done ect, I rather not have a personal trainer as much fun as that would be I don’t think it’s fair that one of the key advertising points was that I can Bluetooth to my mobile device to the equipment. Besides that, the equipment is great! Just missing the only thing that made it $800 in the first place..Version: 2.6.22

Phone app and smart tv app don’t connectI love the spin bike and treadmill however, I have reported to I fit numerous times with no resolve the above issue. On the TV it states that you can search workouts by keyword or a trainer. Key words have brought me to Ted Talks with Elon Musk when I search for build and burn- a series by a fantastic trainer John Peel. I can search under John Peel and view about 650 workouts by him however, none are in order or categorized in series names or numerically. Very frustrating. However, you can search for a series by name on the phone app BUT it doesn’t stream to the TV so trying to do a workout watching your phone is difficult. I cannot a dupe the workouts to my tV as they don’t interface and there is no calendar on the TV app. I have expressed this shortcoming to iFit a few times and they open support tickets to close them within 20 minutes and the issue remains unsolved. It would seem like an easy fix to categorize workouts by series and in order as well as keywords as they suggest. I find it more odd to have Ted Talks pop up within their I fit app as well. The workouts and trainers are phenomenal. This shortcomings need to be addressed however. Please get this corrected iFit and train your support people better. They try hard but don’t seem well educated. Invest in your people and improve the functionality and streaming capabilities of your phone, TV and library..Version: 2.6.64

Not my thing, but mostly annoyed it’s so hard to cancelTried the app as bought a new treadmill that linked to it. Tried a few things but didn’t feel I was getting to best use of it so stopped and continued using other apps/programmes. No problem there as what works for others doesn’t necessarily work for all. One star rating comes from how difficult it is to end your subscription. This can’t be done in the app or via the usual iPhone subscription listings, you have to log on via a laptop, which I very rarely use. Anyway that was my experience! It may be that I’m not 100% correct, but either way it was too difficult to find the option so would still get marked down for ease of finding the cancel option. Sorry..Version: 2.6.6

Ok concept but uninspiringThe app has a great concept but does not seem to be perfectly calliberated for all bikes wired into the platform. I have a Proform Tour de France 1.0 with 26 resistance levels and an incline/decline of 15% on paper the specifics match the Nordic track s22i and various models of the bike apparently in use for these sessions but it does not translate when following the trainer which is possible an omission in calculating the impact of the freewheel. It’s impossible to stand on this bike at recommended points in the work out as there isn’t enough weight under the pedals to stop the bike rocking considerably. Suggested gearing are not called out in the alternative.... or even a subtitle which could be selected for your particular model would be helpful. I find he music bland and uninspiring and really feel every minute on this bike in this app is like an hour..Version: 2.6.49

Need Significant Improvement to Justify PriceI started off liking this app - because its supposed to control my treadmill and offer an immersive workout experience. (To be fair I exclusively use this for treadmill) I will admit it does well with helping you escape the drudgery - but that is about where it stops. First of all, why can’t the Apple TV app just BT on over to the treadmill and control it?!? Seems obvious… but lacking. In the app itself the audio balance between trainer and music is always off and gets quite annoying. You cannot seem to get the balance to ever work consistently through the workout. Annoying that when you are in a treadmill controlling workout you cannot adjust speed or incline without removing the treadmill control. All in all its not bad. But for the $15/mo base plan its too pricey for the glitches. Competitor apps are $10/mo and offer quite similar - with better integration. Makes it harder to justify that price tag right now. I am sure updates will make this app better, but for now… its pretty clunky..Version: 2.6.77

Great workouts and trainers, issues with systemA big fan of the variety of workouts. My frustration is that you cannot fast forward or rewind the workouts. I usually use this on my iPhone app and when I pause a workout, it restarts the whole workout when I unpause it. Very annoying as you can’t fast forward to where you paused. Strongly recommend it to be fixed as puts me off using and my membership.Version: 2.6.70

Bad appVery difficult to navigate the app. Every workout seems to be locked during the free trial period. Greedy app that only wants money..Version: 2.6.77

Won’t share with apple healthEven after the latest update iFIT still won’t share workout data with Apple health, both I and my wife have all the data sharing permissions turned on for both read and write but still no data sharing! It’s so frustrating having to use other apps to get iFIT data into Apple health when doing iFIT workouts, this is such a basic thing why can’t you get it to work, every other app can!.Version: 2.6.72

Resistance issuesStarting off on warm up resistance set on bike can be high yet it’s mean’t to be low according to instructor. Going up steep hills sometimes is low resistance and higher resistance going down hills. If you adjust it for going down then it’s too easy going uphill so you have to adjust up again. Also they talk about RPE but there is no indication of this on the screen, surely this can be linked to your heart rate and adjust accordingly. Visuals are great and feel like your there..Version: 2.6.77

NoNo thank u.Version: 2.6.24

Far too American for me.I only use the app because it came free with my bike. I have only used the biking videos. The videos need to concentrate more on the ride and less on the hosting rider banging on about how they overcame their issues etc. Some of rides barely show the road and feature an oblique view of the rider. Not immersive at all. Would prefer a simple ride, no music, limited talking, more immersion into the ride. As for the studio rides, the cheers from other riders and the annoyingly encouraging words from the coach seem false and are a major put off for me. Loges in oz.Version: 2.6.78

Beware before signing upI bought a Nordic treadmill and it forced me to sign up on IFIT for unlocking the account. IFIT did not allow you to trail sign up until you provide a valid cr card information, here comes the fraud by IFIT. They will renew your membership automatically and charge your cr card. They will never refund the amount and start signing the songs of crappy no refund policy. These cust care executives are rude and non supportive..Version: 2.6.77

Great program, terrible appI love the idea of iFit and really enjoy all of the sessions so far, but this app is really not good. There are some good things about the app. The quality of the videos is good, and the controls for the machine are relatively responsive. The app does lag a bit in some areas, particularly loading and saving workouts, but no breaking bugs that I have noticed yet. However, when it comes to finding workouts to do this app is simply just a dump of every video they offer with no infrastructure in place to find the workout for you. The organization of the videos is in endless tabs arranged by series. There is no searching, filtering, or sorting of any kind. This really falls into the bare minimum of what an app like this should have. If you want to find a workout for a given intensity or skill level, your only option is to swipe through the tabs until you find something with a promising title, select one of the videos in the series, and hope that it is one of the ones with a description that includes the intensity, because not all of them do. I will adjust my rating if future updates improve the workflow but as an application developer by trade the laziness of this app is a major let down. Seeing as this app is a key component to using iFit for entry level NordicTrack users (and non-NordicTrack users), improving the user experience in the app would increase the value of iFit tremendously..Version: 2.6.13

Hit and Miss for AU customersFully understand we are relatively small market in Australia, there is no local content. Live cycling and strength classes specially. If you aren’t training at midnight you miss out on the live stream content. On the whole the videos are generally good, some are completely out of focus or the trainers can’t even be seen. You have to spend a bit of time finding the right trainer with the right content and then hope they are with watching. Hopefully it will get better as the market here grows..Version: 2.6.77

DONZ1970**Nice casual Sunday walk.Version: 2.6.78

TerribleImpossible to use. Ifit app says I need to renew membership. I hit renew membership, and it tells me it can’t because i have an active membership. Do not give them your credit card. They are robbing you!.Version: 2.6.82

When it works, it’s great.75% of the time the app is faultless. Except the constant buffering of video but this could be my internet connection. (Maybe a low res option could be implemented? For those with slower connection speeds or when using 4 / 5G) My favourite part is when the app crashes completely when you have completed three quarters of a workout. When the app finally reboots there is no way of continuing, I just have to start again, yeah, from the beginning. At this point I don’t have the energy to start again but I’m glad all my progress is lost and next session I need to repeat the workout so I can complete the series..Version: 2.6.81

HORRIBLE CUSTOMER SERVICEI like the trainers and courses in the app, however, iFIT customer service is atrocious. They very sneakily signed me up for the family plan instead of the individual (there were no options given to me during signup), and I was unable to change the plan without completely cancelling. This wouldn’t normally be a problem, however I had a 1 year free gift card that came with the purchase of equipment, but it only covers the individual plan, and I am being billed the difference between the family and individual plan. You can’t make membership changes online, and when you call customer service, they are nonexistent, they don’t answer the call, and option 1 does not work from their prerecorded options, it doesn’t even recognize you selecting that option (which is conveniently Billing and the option to have them call you back). This treatment is so disgusting that I would NEVER recommend this to anyone I know. I’m tempted to return the equipment and remove the charges from my credit card. I can’t believe they are still in business, they must be cleaning all their reviews and deleting the negative ones. Definitely avoid this app. So disappointed..Version: 2.6.75

App Interface needs some loveI purchased a HIIT trainer for Christmas and I’ve been using this program since it came with my purchase and I’ve been loving the workouts. It’s so neat to travel to different areas of the world and actually feel like you’re running along the trails or hiking along a mountain slope. The trainer is right there beside you and helps to keep you motivated and pushing through the workout. Top remarks for the programs and the trainers. Where this app falls short however is the UI. It’s hard to search for something and it seems the categorization of everything is all over the place. It’s was difficult to find a series of workouts that were tuned down to a beginners level or for one that was fully appropriate for my particular machine. And then it also appears that there isn’t a way to check out my stats other than what shows up on my actual machine. It would certainly be nice to know what my average pace was for the past week, or how many miles I put in, but for now I haven’t been able to find it. I’ve fairly tech-savvy, so I’ll update this review if I manage to find it, but for now I’m fairly certain it’s not there..Version: 2.6.46

Needs major workI got an elliptical and got a free year of iFit with it. At first I was really enjoying iFit, but problems started to arise. The premade workouts that are listed under the elliptical tab are often designed for a treadmill and speed changes don’t really translate to elliptical use. Also the pre-programmed changed in incline and resistance are often too fast (by the time my incline increases all the way, it’s time to go back down to 0). Or the changes don’t match the workout (why does my incline and resistance go up if it’s during a rest interval). There needs to be better labelling of intensity. One workout was listed as 1/7 intensity, but it had me doing 45 strides/min at an 18 degree incline with almost maxed resistance! Also, it is almost impossible to find a series and do said series in order. Also, I should be able to create my own workout that isn’t tied to google maps? This app has a lot of potential and I think the workouts are cool, but they really dropped the ball on how they actually implemented it within the app..Version: 2.6.46

Worst customer service everAuto renewed my membership without sending me the notification. Refused to refund the fees to me..Version: 2.2.8

IFIT Stability across PlatformsI truly appreciate the workouts and trainers. Walking, running, and yoga workouts are great! The app however consistently gets in the way of my ability to easily access those workouts. On the treadmill, several minutes are wasted while the workouts load—or I am exited out altogether and forced to sign in again. The workouts available to me on my phone are different from my iPad, and different from the IFIT app on Roku. Even when I favorite a series or workout, my ability to see it varies by device and I waste time finding workouts previously identified. Finally, despite paying the subscription fee, the rewards promised fail to come through. I completed over 100 workouts in late November/early December of 2021 —I can no longer check as my log was wiped at the start of the new year. I received a message that I earned a t-shirt and would be contacted shortly via email for fulfillment. No such email ever arrived. I do not have more time to waste chasing down rewards that should be automatic and, barring changes in email/contact info, foolproof. I want to give a better rating because the content is very good, but delivery at this point is sorely lacking..Version: 2.6.77

Horrible business practice for auto-renewing membershipsI was emailed that I would be charged $158 for my renewal in a month. One month later a charge of $197 shows up on my credit card. I phoned in to ask about this. After waiting an hour on hold I was told that this is the new price and there was nothing they could do. No apology or anything for my time they wasted or for their mistake in communication. Talked to a supervisor and same response. They did not care if I took the service or not and they definitely didn’t care at all for the extra time and inconvenience their error cost me. After this experience I could not justify giving this company any more money and I cancelled my membership and will not be going back..Version: 2.6.82

Trainers are greatSadly I subscribed to go on more walks but the app didn’t pick up my subscription. Even tho it was showing I paid via apple. The device keep saying there is already a subscription on this device BUT wouldn’t connect me. Ugh. No help from anyone soo cancel my subscription and requested my money back. I’m still waiting..Version: 2.6.79

Absolute scam and waste of moneyDo not buy into this app or any NordicTrack equipment. I have a RW900 rower, cost over $2500 plus $250 iFit membership. The customer service from NordicTrack and iFit is an absolute joke! I have an email chain from 12+ 'technicians' who refused to accept that my machine was broken and palmed me off to the next.. and their end result was 'try calling the retailer you purchased from'.. useless.. The machine has been constantly breaking with monitor hardware issues, bearings flogged out inside the fans, strap unstitching, rust on the seat roller track, the list goes on. The iFit app refuses to connect to my Bluetooth headphones, is constantly crashing mid-session, slow and sluggish, hard to navigate, lack of feedback on results/ improvement in stats over time, does not remember my settings for audio, etc. This was a complete waste of money. Fortunately the machine will likely break any day now so I will get a refund as I am already on replacements. Good luck.Version: 2.6.70

Equipment BreaksI own a NordicTrack iFIT enable bike and rower. The bike broke within the first year and was eventually replaced 2 months after reporting it. There was no reimbursement of the iFIT membership during this time. I’ve now been waiting 2 months for a replacement part on the broken rower (less than a year old). No response to emails and other avenues of communication are only available to customers in the US. Rewards from the last two years have not been honoured and now there are no rewards. The workouts on the rower are very limited and the workouts for the bike don’t take into account the recumbent bike. When everything works, it’s great. Unfortunately, it’s unusable if your expensive equipment invariably breaks within year one. Disappointing and costly..Version: 2.6.82

Like it so farAs someone that can’t afford an new elliptical I’m use one that does not connect. I use the app with a heart rate monitor. It has worked quite well over all. Two things I’d like to see improvements on 1. Navigation could use a little help, but I’m getting more familiar with it now. 2. The app stopped measuring cal. Burn on many ovations. After a lot of research online, through google and YouTube, I finally found out I need to reset all data now and again. It would be a nice fix, but if it’s not possible, why not add this info in the menu. Just a short Note: reset all app data now and again to fix the issue…. What ever. As I mentioned it difficult to find exactly what to do. Thanks again, maybe one day I’ll get a connected elliptical to get the full experience. Thanks PAL.Version: 2.6.82

App is great in controlling connected equipment but lacks some of the most basic featuresGiving the app 3 stars because it does quite a bit. However, it lacks some of the most basic features that consumers expect to have in a similar app. First and foremost, the Browse section lacks search capability, which requires users to spend a good bunch of time looking for the workout they want to start. People have limited time to workout and if it’s taking me 5-10mins to continue scrolling up and down then thats half my workout time spent. Not to mention the headache (literally) I receive through scrolling up and down. Second, there’s no way to control the video - move it forward to where you left off. Several people get interrupted for various reasons and the last thing they need is to start the same workout from scratch. Big blow on motivation. Lastly, if one starts first of a series of multiple workouts, they have to go to the browse screen and spend a long time (related to first issue listed above) to start the connected second, third related workouts and so on. Having said all of the above, I believe iFit is definitely a great start with tons of improvements awaiting. They need to move forward and close the gap on these basic capabilities before other competitors come to market with better experience and enhanced controls..Version: 2.6.14

Fix the iFit app, PLEASE...I have had iFit for a year now and have had constant issues with loading and buffering. ( I’ve even broken a tablet because of iFit app ). I have sent iFit messages about these issues and they seem to have the same messages back to all customers. After reading numerous other reviews and seeing the same messages over and over. Delete app and reinstall, reset app, log out then log back in. The issue is within the iFit app. Recently iFit server crashed and they keep telling their customers it’s our problem not iFits. I just got an email from iFit noting that they increased their server, but still have the same issues. Maybe take the money that I paid for this expensive app and fix the issues. I only use about a dozen of the workouts and don’t need more workouts loaded that I won’t use and that will slow down iFit’s servers. I sent my last message and it has gone unanswered. My last workout with iFit the app froze and I had to start workout again. Then on my second attempt the app froze again. It’s like going to the gym and finding out all the equipment doesn’t work. Wish there was another app I could use..Version: 2.6.32

Great Workouts but app needs to improveI have the Norditrack Bike which is great but using it with IFit is hard. There are many workouts where you combine cycle with weights and you need to step off the bike. If that happens and for wtv reason you need to pause your workout then there’s no way to resume it (it will only give you the option to end the workout or resume movement, but because you are now off the bike it doesn’t sense the movement). I’ve had to end workouts without finishing because of this and also it doesn’t allow you to fast forward the workout so you cannot continue where you left out. This happens on the phone as well, sometimes workouts don’t get saved. Because you can’t fast forward you cannot preview the workouts. I feel the whole point of working out at home is that you can adapt it to you but the app doesn’t allow that. To my example if I need to step off the bike to do abs I need to move the screen and fix my mat (because I’m not in a gym) well you’ll end up missing part of the workout because you can’t pause and resume..Version: 2.6.51

Completed challenges disappeared from my trophy caseI think iFit is a great concept. But I was disappointed to see the rewards and magnets go and I am disappointed to see that my completed Rain or Challenge Casual Riding just suddenly disappeared from my trophy case. I reported this issue three times and I am still waiting for a response. Latest completed ifit challenge for this month has now too disappeared from my trophy case. I have now reported this issue 6 times without any response. Very disappointing. Come on ifit..Version: 2.6.83

IFitI love this app when it works! However, I do have 3 major issues that have occurred ever since I first starting using ifit 2 years ago with my Nordic Track s22i bike. The first issue I have is that the application just stops working mid workout and there is no means to pick up where i left off in the workout once the software reboots. This happens about every 4th to 5th workout on average. The second issue i have is that my AirPod pros do not reliably and consistently connect to ifit without issue. I have no issues connecting my AirPods with any other bluetooth enabled devices so I know it is not an issue with my AirPods plus other family members have the same issue using their own AirPods. The 3rd recurring issue, although less frequent than the other 2, is the inability to manually adjust the resistance and incline. This hasn’t occurred recently but has occurred a number of times in the past. I’ve worked with customer service to update all software yet these 3 issues still occur. I would really like a fix to these issues so I could give ifit 5 stars. It’s disappointing these issues existed right from the start and have not been resolved..Version: 2.6.82

You need a membership to connect to HealthKitVery weird choice. I purchased a rower from pro firm with “unlimited workouts” but I can’t sync it to HealthKit without a “membership”They are monetising apples services. I am sure this goes against apples t&c. Will report this..Version: 2.6.82


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