Garmin Drive™ App Negative ReviewsGarmin

Garmin Drive™ Negative Reviews

4.6
4.62781 star

Total 58 Negative Reviews

Garmin Drive™ App Complaints & User Negative Comments 2024

Garmin Drive™ app received 58 complaints, negative comments and reviews by users. Have you ever had a bad experience using Garmin Drive™? Can you share your negative thoughts about garmin drive™?

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Garmin Drive™ for Negative User Reviews

Garmin Dash Cam Mini 2I want to like it but - doesn’t work well with my Chevy Bolt infotainment. In order to connect to the app I need to disconnect my phone from my infotainment system and turn it off completely otherwise it shows an error and you can’t view live stream or review your recordings..Version: 4.22.25

Come on GarmanHey Garmon for heaven sake’s I’ve had Garman drive an Alexa working for several years suddenly the end of October they get a divorce Alexa doesn’t want to even think that she wants to deal with garmon Inc comes up with every excuse so they’re not speaking do I get to a counselor I get them back together a lawyerTo assist in my quest for a class action lawsuit or will you listen up to the people were having problems reach out to the people at Alexa get your act together and fix problem According to your company you’re aware this is happening and you’re not fixing it at this point folks I would stay away from this company until they get their act together.Version: 4.17.23

Don’t Bother - It Doesn’t WorkI have tried this App on iPhone and iPad but neither of them will connect to my Dashcam 56. The troubleshooting suggestions on the Garmin website did not solve the problem. The dashcam is working as advertised..Version: 4.05.37

Won’t work days already connected to other deviceWon’t work with my iPhone 8 via app and Bluetooth I. Followed on screen instructions 10 times now and it says connected then select accessory the. Says already connected to other device over and over. in settings it has two entry’s one with BT on the end for the garmin camera Iv tried forgetting one or the other and both and still it does that same faulty bug.Version: 4.16.28

No flip/mirror camera/lens functionsThis App doesn't catered for rear facing mounted dashcams. Very very disappointed with Garmin software engineers not implementing the Flip/Mirror functions. Bought four dashcams for rear facing mounted on rear windscreen. All recorded videos are incorrectly orientated. No good for insurance or courts claims usages. If there are negative stars I would give this app -5. App is very slow to connect/view live or recorded videos with selected dashcams, paired to iPhones with latest iOS version..Version: 4.23.32

Doesn’t workI bought a Garmin dash cam mini and have wasted several hours trying to get it to work with no success. First it flashed green and yellow but refused to format the card. After downloading and trying 3 formatting programs I formatted the card on my pc but still cannot connect to the drive app. The light stays green and no matter how long i press the button if never enters pairing mode. It never shows in iphone bluetooth devices. My time wasted on this junk was worth more than it cost. I wont be buying anything else from Garmin.Version: 4.17.24

App needs more features f/ Dash CamsI previously had a competing brand Dash Cam and their app was more intuitive and informative in regards to the meta data stored for the recordings. You could easily access an overview displaying map location, speeds, Etc. This app is so bland when it comes to accessing those features. I shouldn’t have to pull my memory card and export to a 3rd party program on my PC every time I want to review my trip info. Example: let’s say I want to show Law Enforcement a location of an accident where there is no obvious indications of where it was, say the interstate or highway. Ideally it would be nice to pull open the app, click the video for that trip or selected recording and display a map location with time, Etc. Catching on to what I’m saying here Garmin? This applies to us Dash Cam only drivers. Updated review - 3 stars to 2 stars. No innovation since my last review. Progressively getting slower and worse for the connection. Sorry Garmin, you lost a faithful consumer..Version: 4.22.18

Like the camera, butBut their app to camera functionality is painful to the point of being useless..Version: 4.23.32

Good potential but needs workMoved over from Nextbase dash cam as their app was useless. This app looks good but does not deliver. Very slow to connect and why cannot dash cam providers get quick connections and downloads in 2023 with super fast mobiles and Bluetooth. It really does not deliver and who has the time to sit in their car waiting for the app to try to connect. Come on Garmin sort it out..Version: 4.22.15

Fix the dash cam mini 2Spent $250 on a dash cam mini 2 and because I use an iPhone it won’t connect. Tried calling customer support spent 40 minutes on hold to get told they aren’t sure why it’s not working. Everyone seems to be having this issue and they won’t fix it..Version: 4.17.23

Pointless App!!A little while back I had to start driving to and from Los Angeles for work and it was apparent that I needed to get a dash cam. I decided to go with a company I recognized and got one for the front and rear. The cameras themselves are okay, but the area where this setup falls apart is the app. I have on a few occasions had to pair one or the other cameras with the app a few time (the app telling that it was needed), exports of the videos take way too long (a 56k modem would be faster) and rarely make it to 100% before falling, it will not allow me to access the SD card when the car is not running (even though it will let me get a live view), and there is no option to mark a video to move it to saved (for the times the video command fails). I end up having to pull the SD card and bypass the app altogether (which loses the Picture in Picture option)..Version: 4.20.27

App not working properlyThis app was really good before the update. When you type an address into the Bluetooth app on your iPhone it doesn’t give you choices of the addresses to chose the correct one, just shows the large map (Australia) then you only have the go button to press but it takes you to a different address ?.Version: 4.09.19

A little bit moreNot too bad. Functional but basic interface. Where it does need work is this: the app has a "where to" field, so you click on that which then takes you to another screen with another field, and you have to click in there to get the "cursor"/ focus. Why on earth would any developer think this was a user friendly interface?.Version: 4.22.14

Poor choiceI have used Waze, Maps and Google Maps prior to using a Garmin Smartdrive 65 device linked to the Garmin Drive app. Out of all of them, Google Maps has been the most accurate in predicting traffic problems while the Garmin device is in the very lonely last place by a country mile. While perfectly able to plot an efficient route when there is no traffic, the Garmin drive is VERY slow to recognize problems further down the route. My car does not have apple carplay making a dash mounted gps unit a lot more convenient than using the apps on my phone but if I am in a hurry to get somewhere, I will get Google maps to get me there. The Garmin is useful but not very reliable..Version: 4.19.38

Not working properly with dash cam mini 2App keeps prompting me to connect via Bluetooth even though it is already connected when I check the Bluetooth settings in my phone. If I go through the prompts again it says the dash cam is already connected to another device - yes, it’s connected to my phone. Unable to see what footage is being recorded as the app won’t move on past the Bluetooth connection screen. Same thing happens with the app on my partners phone too..Version: 4.16.28

Great hardware… lousy softwareI recently bought two Garmin dash cams… The 57 and the Mini 2. As with all garment products, I’m impressed with the hardware. The cameras are sturdy, and they work wonderfully. The software, on the other hand, is mediocre at best. That has always been true with Carmen. The interface looks dated and unattractive,And the speed with which the app communicates with the cameras is ridiculously slow, verging on useless. A sidenote, which is not Garmin’s fault: The app communicates with the cameras through a Wi-Fi connection. I happen to be running a wireless CarPlay which is using that connection all the time. To connect the Drive app with the cameras, I have to unplug my wireless CarPlay dongle every time..Version: 4.18.49

Good for an adventureThe Garmin navigation is good for an unexpected adventure. It guides you to places you didn’t plan to go. But cannot guide you to destinations across the road. In Australia absolutely an adventure, have driven 60+ km to a destination 20 km away, constantly navigating us to private roads and through National Parks where driving is not permitted. A paper map or Google map are necessary along with Garmin navigation. Roads completed 3 years ago are not included, using such roads confuses the navigation system that much that it only recommends to go back to your start, instead of recalculating. Have fun on your travels ;-).Version: 4.23.32

Garmin Speak Plus issuesCan’t customize most of the settings. Doesn’t show options to turn on and off driver assistance..Version: 4.22.15

Terrible interfaceI have Garmin Tandem dash cam and app connects to cam about 30% of the times. So whoever is rating this app more than 2 stars is imbecile.Version: 4.23.32

Camera is fine, app is clunky considering it's 2023I like having a dash cam in general, but every time I use the app I feel like I'm living in 2010 or something - every time I adjust where I want to trim the video, it resets where I was watching from, which might be fine if you could scan to a fine-tune scale, but mostly just takes you to a minute (can't scan through seconds very easily). And then once you do have a couple-minute clip, it takes at least 20 minutes to export that short clip! All the while I can't turn off my car (since the camera is plugged in and has no battery backup) or even navigate away from the app for a second. And since sometimes my internet connection randomly disappears, in order for me to reconnect, I'd have to navigate away (just for a second) and restart the whole process..Version: 4.22.25

Rubbish - does not stay connected to deviceToo complicated and wont stay connected - between the crappy camera set up and the app - do not recommend - not user friendly and overly complicated ...Version: 4.23.29

Won't connect to phoneMy 55 will not connect to my phone's Bluetooth, which is disappointing. Also I'm looking for a tracking my drive, like previous models did with a blue line. Please assist in my issues?.Version: 4.15.03

🛑Can’t connect Dash cam mini 2 to iPhone with iOS 15The latest version (from early Dec 2021) - still not working!! Cannot connect new Dash cam mini 2 to iPhone with iOS 15.2 - cannot finish the setup in the app. After I select the device it remains on the same screen without finishing the setup. I do see under Bluetooth settings two active connections with the device name (one ends with “_BT”. But that’s it. I tried it all - delete the connections, delete the app, restart the iPhone, even updated the dash cam to the latest software through pc. I have a dash cam mini 1 and it reconnected from scratch again without problems. Disabled content blockers and new privacy features o. iOS 15.2. Didn’t help :(.Version: 4.17.24

App crashing on clicking on send to device CTAApp is crashing on iOS 16.2 after clicking on *** send to device *** CTA ..Version: 4.21.10

Doesn’t workCan not get my device to activate after software update. Doesn’t work properly in New Zealand despite being able to buy via Amazon. Now won’t activate at all. Waste of money.Version: 3.02.14

The app is ok…just okI have the Tandem camera and the options are pretty simplistic. I have a Jeep that and my only option is to use CarPlay as a wired option. I do have to wait for the camera to connect to my phone before I can plug in my phone for CarPlay. That is definitely an inconvenience. Also, asking my phone to connect to the Wi-Fi every time I want to see a video or picture, is annoying. More times than not, I’m connecting on a 5G network but loading things on my phone is very slow. I also haven’t found a way to connect my camera to my M1 MacBook. It never appears as a storage device on my computer. I would love more options to actually control the camera, such as turning options off/on when connected, such as turn off/on the inside camera when needed..Version: 4.21.12

Loved it until this past month…Since the last update, I haven’t been able to connect my 67W. What’s even better is that means my subscription to the wireless access and uploading of videos is useless. I’ve tried reconnecting, deleting the app and reinstalling it and reconnecting again. However, the app locks up after “adding device” in the pop up window. I’m pretty annoyed about this… I used to use this to document stuff for my investigations, but it’s useless now. If I want video, I have to pull the card out, find the videos I want and stitch them together. I’d rather put my gopro in the dash and add the time and date later. Ridiculous..Version: 4.19.38

Used to be goodFor the past year, the app has honestly been completely awful. I have to unplug and re-plug my camera for my app to discover my Garmin tandem. I have the newest phone and the latest update of the application to this day if I go to my Bluetooth connections it’ll constantly be connecting on and off nonstop and the only way I could look at my footage is by removing the SD card and manually connecting to another device to review the footage, completely defeating the point of having the application smh. if this is something that could be fixed, I would like to hear from the developers.Version: 4.23.29

App renders Mini Cam 2 uselessUsing iPhone 14 pro iOS 16.6 with Garmin MiniCam 2. The pairing process has 2 steps - first pair with the phone, then pair with an “accessory”. The second step never succeeds, despite trying every help step offered from Garmin troubleshooting. This appears to be a long standing issue (2yrs+) with the Mini Cam and iOS devices. Hours wasted trying. I’m not sure why the MiniCam2 is still available for purchase and with relatively high ratings. Very disappointing for the Garmin brand..Version: 4.22.24

Dissatisfied with appI have yet to have a single occasion where I download a video without any problems. You cannot keep your connection to the wifi for long. And when you do, the app freezes or crashes. Not a good thing if you've been involved in an accident and need immediate footage. Ive been trying for over an hour to get a 10 second clip. I am using the Garmin Tandem camera. Didn't want to spend 300 dollars on a camera to not get the videos downloaded.. Im sure the videos look great if only I could get them downloaded. Does look like a good quality camera. Convenient set-up..Version: 4.22.15

Very simple appNothing fancy, I was expecting for more features but all I have is just a simple search bar for address 😕.Version: 4.13.32

Dash cam mini 2This app is useless when trying to connect the dash cam mini 2. Even after troubleshooting through all the connection help options the solution is to restart your iPhone. It also will just randomly shut down when you have cycled through the help options more than once. Garmin also don’t seem to care and keep selling the device that can’t connect to their ancient looking app..Version: 4.19.37

Worse and worse with every updateWhen I had my 66W, it would record 1.5 minutes before and 1.5 minutes after an event or voice triggered recording. Now with the 67W it only records 15 seconds before and 15 seconds after an event or voice triggered recording. This is absolutely useless. I have been a user of garmin products for over 10 years and it seems with every software update they get more and more useless. The app never stays connected to the camera and if it DOES manage to stay connected during an export, it’ll ready 80%-90% and then say “WiFi connection was lost” I DO NOT recommend the app and I NO LONGER recommend any garmin drive cam system. There are currently better options for less money..Version: 4.16.31

Needs increased functionalityGarmin dash cams can live feed to the drive app / or enable viewing of the saved files. It would be more useful for the drive app to work with Apple CarPlay so that you can control the camera through Apple car or see the live feed / playback on the Apple CarPlay screen..Version: 4.13.32

Extremely laggy - always crashingI went ahead and bought 4 garmin dash cams to have a 360 monitoring (Tesla like) experience. I had heard that the application wasn’t that good so wasn’t expecting much but the developers still managed to disappoint me! I have an iPhone 13 Pro Max (the fastest iPhone as of a month ago) and the application is super slow and it always crashing! When you have multiple cameras like in my case for every video you can click front left right right and watch the same part of the video from the other cameras /angles. Extremely neat feature if it was working. In my case when I try to click at another angle the application is crashing! To initially register the cameras takes FOREVER! I was in the car for like an hour to manage to register the cameras (takes forever to appear while your phone is searching). The cherry topper is that my rear camera has reached the memory sticks capacity and instead or erasing the oldest footage is erasing the most recent one! Again great idea and feature but bad implementation! FYI I have the 67w at the front mini2 left and right and regular mini at the back. For the regular mini for some weird reason I now can’t even access the canera’s settings - which is a problem since the garmin mini doesn’t have a screen by itself!.Version: 4.19.38

Pairing FailureI really like this app when I can get it to pair with my iPhone 6S or iPad Pro, but you usually only can get a day with successful pairing. Hard restarting, forgetting device and removing the app and re-downloading don’t always assure you that the pairing will be successful. Message states “make sure the Garmin device is on and nearby” even when phone and GPS units are touching! I travel frequently into major cities and rely on the active traffic functionality which enhances the regular traffic notifications of my Garmin DriveSmart 65. If Garmin can get this fixed, I could give it a solid 5 stars-when it works it rocks..Version: 4.06.26

Good quality videos, not user friendlyIt’s great when you upload videos, they go straight to your phone. It’s difficult to understand though and you have to sit in your running car for about 20 - 25 minutes to upload a video bigger than 30 seconds..Version: 4.17.24

UselessThis app is completely useless if trying to use it with Garmin Speak Plus. Just a brick. Not happy..Version: 4.22.15

Has potentialThis app has some potential, but it needs a lot of work. I do like some things like the live view, and being able to save videos in the app etc. I find that the videos take forever to save them to your phone from the app. The old VIRB app was much faster, so I have resorted to removing my card & plugging it into my laptop to save videos off of it. While trying to save an unsaved video in the app, it is very difficult to pinpoint the time that you want to save, then you sometimes get an error saying it has quit unexpectedly & have to start again. Very frustrating. Live view takes a long time to load, sometimes it keeps saying it can’t connect at all. While trying to delete clips, it often says “deletion error”. It frequently comes up saying “we need to repair your connection”. Then you have to select the device again, as if you’re setting it up when new. Another time I could not even save a video because it wouldn’t connect even though it was earlier. I like the ideas of this app, but I think there’s are a lot of bugs to work out still. I have tried using an old phone, and it does work better, but still have the same issues, just not as often..Version: 4.22.25

Can’t pair multiple devicesThe software is pretty poor and no matter how hard I try I cannot pair the DC67W and the Mini2 at the same time. I can connect either separately by manually deleting the pairing from within Bluetooth settings. I can get to a point where the app knows there is another device but as soon as get the option to select it from a list - the list is blank. Very poor..Version: 4.17.23

Continuously, disconnect and reconnect with my phoneExtremely annoying. I’ve contacted Support, and they advised me to try the troubleshooting tips. I have tried all of them. I have an iPhone 12 mini. Latest software updates to my phone, to my Garmin dash cam, as well as the latest Garmin drive app. When I open the app, most of the time it says, partially connected, waiting to fully connect. And when it is finally fully connected, it only lasts for a few minutes. My dash cam is defective or there is another issue such as the hardware or the app. Please repair asap or i will be forced to return the cam. Thanks.Version: 4.22.14

Cannot pair dash cams to app—6 months with no fix.Updated 1/24, still happening. This app does not appear to allow dash cams to pair properly. I successfully had a prior version of the app pair with a Dashcam 46 and a Dashcam Mini, so I know it’s not my phone. The app asks you to initiate pairing from the Dashcam, and then it says “you will need to select your accessory from the pop-up menu” and… no devices show in the menu which pops up. The phone itself shows a successful pairing, but within the Garmin app, nothing. Have tried with two Dashcam 47Ws, two 67ws and two Mini 2s. No dice. Other users have reported the same problem. This is occurring on a Xs and now 13 pro, with the newest iOS 14, 15, and 16 releases available over the last 18 months. Garmin, please fix this or I will have to return all the devices..Version: 4.23.29

Dash cam ok, software is uselessThe dash cam might do a good job of recording videos, but good luck trying to retrieve them. This app is absolute garbage. Constantly disconnects from wifi while trying to access. The dash cam is only half the product. Will be throwing this one out and searching for a better system..Version: 4.22.14

Useless to Work WithThis app will not work as common sense would dictate. It’s hard to transfer vid, clips, or photos. It always uses my iPhone data. Never my WiFi, even right beside the modem. Very fudding difficult to select a 1 minute clip from a 32 minute trip. Too long to display a preview to ensure it’s the right clip. The dash cam is just as useless. Pass anything Garmin until they smarten up. ie: spend money for proper development..Version: 4.23.32

Wireless Apple CarPlay and This doesn’t WorkSo I found a bug in the way this setup works, so if you have “wireless” Apple CarPlay and you want to view the cameras the system doesn’t work and you won’t be able to connect and view footage as the iPhone is trying to connect to the WiFi network generated by the radio for CarPlay so it never connects to the dash cameras. I called garmin support and was told I was added to a ticket and they were aware of the issue. I haven’t heard anything as of late....In today’s world were most radios are supporting CarPlay you would think this is more of a priority... anyway in case anyone else comes across this issue how to side step it if you need to connect to your cameras is go to the WiFi networks while your phone is connected to CarPlay and disable auto join on the WiFi network your radio generated and reboot your phone. Your phone won’t be able to use wireless CarPlay however you will be able to access the dash cams if needed..Version: 4.06.22

Will not pair with Garmin RV 785After many attempts through Garmin tech support will not pair with Garmin RV 785 using iPhone 12 and 14. RV 785 Soft ware up to date.Tried all known trouble shooting items through tech support. Unable to use traffic and weather options. Will pair with phone but not this app. Given my issues would not recommend..Version: 4.22.25

Really flakyMy iPhone connects to the GPS absolutely fine. But the GPS will not connect to this app at all - it did when I first purchased but never since, so denied the ‘smart’ functions of the system. The embedded help is circular and unhelpful that offers no insight by the developers. How about this which is no more than most people would try with modern kit. 1. Reboot phone. 2. Reboot device. 3. Try to reconnect app. 4. Rinse and repeat. The idea of having a GPS system is to navigate from A to B efficiently. It is not efficient to spend 20 minutes trying to connect an app. Buck up Garmin - the perceived advantages of buying your dedicated kit is a fine one when compared to using Google Maps/Waze or the like - user distaste like this tips the balance and this sector of your business looks like a ‘cul de sac’..Version: 4.11.12

Bug - won’t advance past EULA on iPhone SEBug won’t allow screen to show “accept EULA” button on iphone SE - so no way to advance past the EULA screen or open app, making it totally useless..Version: 4.17.24

Good, but wish there was better performance when accessing it remotely.The camera allows you to access it remotely when it’s connected to wifi. But the performance could be much better. Would be great to create a similar experience to what Tesla Sentry mode is..Version: 4.23.29

Issue with iphoneWhen i try to connect my dashcam, the app stucks at “Select a device” step in the pairing process. The device not showing up. I contacted the customer support, they said my phone is not supported though it has the latest IOS on it, tried other iphone and the same problem. The problem is still exist after few app update!!.Version: 4.19.38

Works horrible with Wireless Apple CarPlay equipped carsI have the DC Minu 2, it is a constant chore to operate this device daily, anytime I need to review footage I must first go into Bluetooth; disconnect my car from CarPlay, either disconnect or forget my car in Bluetooth. Restart car and phone for me to be able to connect to DC mini 2. Garmin please implement a way so that iPhone users can concurrently connect to th DC mini 2 via Garmin drive app while still on wireless car play. FYI I drive a 2021 Elantra so it's recent..Version: 4.22.18

Issue with iPhonesI bought a Garmin mini dash cam 2 and downloaded this app to connect with it. There is a glitch in the app which doesn’t allow me to get past the ‘select a device’ screen. I can connect to my dash cam, but the app doesn’t move on from the pairing screen. I’ve looked online, and many people have had the same issue with this. I called Garmin support 3 days in a row. 2 of the days I was hung up on and offered very little support. On the final day, the support agent basically told me that I need to ask for an exchange on my dash cam with the hope that it ‘might’ work with another dash cam. I am very disappointed with the support given. There has been pairing issues with this app for a while now and nothing seems to be done about it. I would 100% not recommend this if you have purchased a dash cam mini 2 as the app will not connect to it. I even tried doing this on different phones and got the same result (all iPhones)..Version: 4.17.24

Smartphone services wont connectEverything worked great until a few days ago when I updated my device firmware. Now I can't get "smartphone services" to connect. Typical garmin. They make a pretty solid device but the smartphone integration is spotty. Why need an app? Everything should be wifi and done on-device. Scrap the text messages and voicemail/missed call notifications. I'm on a Zumo XT with a motorcycle. I don't even want calls or texts. Just basic properly working functionality. Weather is nice but you can do that via wifi anyway. Also, I had all my service history stored on device but a firmware update succeeded in wiping all that out. Guess I won’t keep service records..Version: 4.13.32

Smart Notification disabledI am using garmin since 2013, recently I bought OTR700 and got an update, after that I did turn off smart notifications but it still shows whenever I make or receive calls.Version: 4.15.02

Wont work, can’t connectYou can’t find accessories when you try to pair up your dash cam and iPhone. I waited like 20 minutes and still can’t find accessories..Version: 4.22.20

Works most of the time.So I’ve had issues with this app working properly. And some issues getting some things to work. Like if I don’t save a clip, I have a hard time grabbing the video editor thing to shorten the video from the beginning of the video. It tries to have me go to the last page because you can swipe to go to the last page. And it’s really frustrating to not be able to edit down your video. I’ve also had connection issues when uploading a unsaved on the dash cam video clip to my phone. It will say that it lost connection to one of my cameras, and then stop the process..Version: 4.17.24

Did you say Garmin or Garbage?I’m having nothing but problems with all things “Garmin” I just purchased the expensive top of the line Garmin GPS at a truck stop recently. It’s nearly impossible to use, and no it’s not a lack of know how on my part. Any address I enter simply cannot be found. It will list nearby services but not anything in the out of state are I’m heading to. I thought maybe getting the Garmin Drive app might resolve this issue. Nope, it’s just causing me more problems. It’s stuck at the user agreement screen and the switch that allows you to agree and move forward is virtually nonfunctional! I’ve been trying for weeks to get past this problem but Garmin customer service is nonexistent as well. I pray that this GPS can be returned for a refund. If not it’s a $300 loss. Either way I’m done with this piece of trash, I’ll find a better brand because when you travel your in a hurry and there’s not time for these kind of headaches.Version: 4.17.24

Dash Cam Mini 2 Not connectingTrying to setup Dash Cam Mini 2. BT setup stalls when selecting accessories menu. Won’t allow setup completion. Cannot see User Inerface.Version: 4.23.32


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