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Amazon Relay App Complaints & User Negative Comments 2024
Amazon Relay app received 56 complaints, negative comments and reviews by users. Have you ever had a bad experience using Amazon Relay? Can you share your negative thoughts about amazon relay?
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Amazon Relay for Negative User Reviews
✓ Update is horribleBefore the latest update the Relay app was everything it should be. However, now it has been updated with bubble letters and complete sentences to relay information such as an empty trailer. For example, previously it said “Empty” for an empty trailer, now it saids “Your picking up an empty trailer and picking up a loaded trailer”, which is totally overkill and ridiculous to a professional driver. The previous version showed all information on one screen that driver and guard shack needed, now you must navigate 3 screens that each have foldout or drop down menus to see the same information. Many drivers are trying to review this information to plan a stop while driving, and it is completely unsafe the way they must navigate the app now. The update is confusing, inefficient and was needless as the old version was very sufficient and practical for a professional driver..Version: 1.56
✓ Location.Why does this app need to have me “always share my location”? Also plenty of Amazon sites don’t use it! Pointless.Version: 1.22.0
✓ Worst sat nav everAbsolutely awful. To have an American woman shouting Highway when it’s a motorway and “at the traffic circle take it’s a BLOODY ROUNDABOUT!!! Not a traffic circle… you can’t even mute the awful directions now they updated it!! Also the sat nav directions have no options for a 3D view so when you come off a MOTORWAY you have no idea where your going next.Version: 1.57
✓ HGV DriverThe app was recently updated to a new layout, and it’s unintuitive. No map for quick visual on full route including and easy to read mileage next to it. One of the most simple and best features removed for no reason. The app sometimes reverts back to the old layout randomly which seems to me like it’s possible to run either/or. Please add an option to customise layout to drivers wanting. Harder to read the load ID’s on new layout compared to old. Lots of white background with lots of black text was an awful design decision that seems like it was made by a junior designer with no vision. I don’t understand why it was necessary to try an fix that which wasn’t broken..Version: 1.56
✓ Breaking my privacyAre you kidding me? Pushing me to give Relay app permanently access to my location, otherwise I will not be allowed to check in/check out on gate. This is harassment and breaking my privacy. Me as a driver seriously don’t give a fck for your ETA, traffic etc. if you need location of the truck which is delivering your load you have to speak with haulier/transport company. I’m using my own phone and I am not happy to be checking location of my phone around 300 times in 48-72 hours. That’s ridiculous and sick..Version: 1.45
✓ Laggy at the worst timesAfter the most recent update for iOS, the scanner for barcodes (DDU Deliveries) will freeze after each scan. RESOLVE THIS CONCERN IMMEDIATELY. We are in peak season with more freight than ever before and this small technical issue causes huge delays when we are trying to deliver to Post Offices. This, of course, after being asked for the third time in a shift if we have “taken our temperature today?” Yes! The answer to this question is the same now as it was three hours ago: please do not design your software to interrupt my attempts to do the job you have assigned me..Version: 1.33.1
✓ Amazon Drivers AppDoes this app track your phone when in use Also does it track your phone.Version: 1.19.1
✓ Editing neededHas virtual fakes stops added to the route, and have issue with not being able to select a stop to deliver to that’s not in the set order programmed to the route. Makes it unable to make changes to suit the needs of the post office on there time of arrival. Which then will delay the route with the other post office stops. Need the ability to have the option to select a stop on the route for any uncontrollable future needs..Version: 1.16.1
✓ ROC support is a failureI’ve been reaching out to ROC support over a trip I did during the week , but the app malfunctioned on me during one of my runs . Now the app won’t register my check in and check out times at the yard and for that reason my tour will not close even after I fully completed my tour . For that reason I won’t be able to get paid until it’s closed . It’s been 3 days and ROC support has not been able to fix this issue due to their new policy change , but it’s actually causing a lot more trouble because it’s something that’s easily fixed on their end . I’ve been given the run around and I am not happy because as a driver I would like to get paid for my service. But it’s very frustrating trying to get paid for my work that I’ve already completed. It’s not my fault the app glitches out . Anyway someone should change back the policy , it’s ruining the whole driving experience..Version: 1.83.1
✓ Issues after connecting to trailerWhen alerted that a load is ready for pick up and after confirming the last four digits of the trailer number and loading of the bill of lading should occur the app crashes and says something went wrong. I must exit the app and restart it and click resume work when I do that the bill of lading does not come up it loads up automatically the next stop location and the only options there is start later or navigate.Version: 1.33.1
✓ Loads getting cancelled all the timeThis week alone I got 4 loads cancelled 3 straight days in a row for not reason not my fault and the only answer it was sorry it’s a machine that does it but I obviously didn’t get paid (was booked and cancelled same day) and I can’t get a simple notification on this app ?? So maybe I can go back and get another load or allocate my time I lost 3 days of work and now when I get a load I have be checking every hour or every 2 because it gets cancelled like nothing and you can even get ONE notification or email.Version: 1.73
✓ IssuesApparently we can add the number of pallets collected, you can’t, unless it’s because I’m an iPhone user and we are supposed to get notifications but I never seem to.Version: 1.24.0
✓ Never worked on iPhonePlease can the developer get in contact so I can get answer why this app never work on iPhone. The problem I am facing is that app never give me navigation option, it jumps to yard safety instructions page and completely skips the navigation..Version: 1.56
✓ Doesn’t work on iPhonePlease help!! No matter what I do it doesn’t work on iPhone I press start or resume work and I get SOMETHING WENT WRONG there was a problem completing this task every time. What good is this app if it can’t run on iPhone..Version: 1.57
✓ :(Alot of connectivity issues and error messages every time i use the app. The Navigations ETA’s are far off and in accurate. Navigation also has error messages and fails to work sometimes. I’ve uninstalled and reinstalled a few times but never fixes the issues..Version: 1.85.1
✓ ROCROC far to slow to update app and are useless at planning the runs, they don’t take the time to check the viability of the runs they plan, don’t seem to care they have you working 12 hours at least and don’t always allow for drivers legal breaks plus ignore the time you have to check your truck and drive to a Amazon location and when you finish your tour they are not bothered that you have to fuel your vehicle and drive back to your yard, so they plan you for a 12 hour shift that realistically is 13 to 14 hours.Version: 1.89.1
✓ Line Haul DriverI find the relay app system over complicated with doubling of entries and when you are then all set for a “ faster check in “. The Amazon depot you are delivering to isn’t complying with the relay system or the equipment is disfunctional and you’re then back to manual check in on paper , making it seriously questionable as to the benefit of allow a multinational enterprise the ability to track me on a personal device . If it were possible a -3 star rating would be more than adequate ..Version: 1.15.0
✓ LACK OF COMMUNICATION !Was told my driver ID was suspended but have never received any kind of notification. When arrived no one can give me any details about the suspended ID was told to return at 8 am to speak with the right person for additional information. When I arrived back at 8 am again no information was given and there was no one to speak with A billion dollar company but no one can give me any information or direct me to speak with the proper person And my books trips are showing rejected because we can’t go in.Version: 1.48
✓ Very very badThe app overheats my phone and destroys it.it discharge my battery very fast despite my phone is 3 months old almost brand new.Version: 1.41
✓ New version 😡This new version is rubbish very slow and clunky.Version: 1.57
✓ Load board and appSo I started driving loads for u guys and having issues with the app called Roc like 5 times today they don’t know anything they gave me emails for me to get the issue worked out they don’t know anything at all waste of time nobody knows anything how can u have a company so big but u hire people that don’t know anything about the app r can’t even get u to the right people to help u out I’m renting a truck losing money because haven’t really did any loads I just don’t get how so many people that work for company can’t tell me anything about y my app isn’t working it just doesn’t make any sense nobody knows nothing I think I’m find me another carrier company this is a waste of time.Version: 1.33.1
✓ App and Costumer ServiceThe app is great, very easy to use..sometimes is very slow. The only issue with this is the Costumer Service..the people there are rude and very not helpful. Amazon..if you read that, please try and fix the problem cause it’s making work very difficult and you have to act on your own in situations you when there are people there who have to answer questions and help..(that’s what I personally understand what Costumers Service means) but they would not help at ALL and will be rude, like you were disturbing them..Version: 1.20.0
✓ TechnicallyOverall the app is Good. The main issue I have with the app is that having a local cell phone service going to different states and cities, my phone doesn’t always check me in on time, due to my cell phone provider not having towers in a lot of these states and cities we travel in. So if I’m cutting it close I get a late load. Also sometimes I have to drive miles before I get on a recognizable tower. App should allow drivers to have a way to communicate while off-line. This is my only issue..Version: 1.38.0
✓ Fairly Straight Forward ButThe navigation will tell you when you’re going over the speed limit but it’s not very clear, small and would be useful if it told you the speed limit for the road you’re on. Most routes have been worked out quite well but it’s failed to pick up some major road closures. Final nitpick is that sometimes it brings up the check in screen too early and closes the navigation when you haven’t reached your destination..Version: 1.48
✓ ANDREIToo slow unloading takes 2 hours every day and nobody pay for this.Version: 1.84
✓ GPS navigationGPS navigation needs some improvement. Needs to give directions more in advance of highway interchanges and audibly tell which lane to be in as well as visually. Often times there are multiple interchanges in one area and it tells you where to go after you have arrived at the interchange and it’s too late to make the change..Version: 1.36.0
✓ XThis version of the app is rubbish, have to keep flicking out of screen to see previous load numbers or next load number, on old app the whole of the tour was on one screen and all times and load numbers could be seen at a glance, causes problems at gate window when checking in as you have to keep closing and opening screen shots to give VRID, or you have to write it down on a piece of paper which is a backward step, there was nothing wrong with the previous version, “if it ain’t broken it don’t need fixing” 🤨🤬🤬🤬🤬.Version: 1.56
✓ Customer service is awfulThe relay app is fine, but Amazons customer relations is terrible. Whenever there is an issue as a driver using the app, relay support is only available through email and if they decide to respond, they respond with, review our FAQ’s. I’m owed over $2000 in TONU and am told I need to train my team. Then they run a ridiculous performance system that takes work away from hard working drivers. I had to cancel 2 loads due to an illness and was told that was my fault and due to canceling those 2 loads it tanked my performance score to a C and now they won’t allow me to book work. Ridiculous how it works.Version: 1.66.1
✓ Great app bad customer serviceThe app and the process are great. Every trucking company should do something similar as it makes the most sense in the world for ease and efficiency. ROC, however, is HORRIBLE! They can’t hardly speak English which one can work around, they don’t let you talk and straight hang up on you which makes you have to wait another 20 minutes for a call back all to repeat the process again. It’s the most absurd thing I’ve ever had to deal with..Version: 1.43
✓ NO NOTIFICATIONS ON IPHONEAt one point I did receive notifications. But not anymore. New layout is rubbish to..Version: 1.77
✓ History not workingApp doesn’t showing me history of recent trip from the day i started using app Always shows something went wrong error If anyone knows how to fix it let me know please.Version: 1.63
✓ Annoying stupid appYou cannot report a 15 min delay because is asking you when you move again😅😅 It’s already happening because of traffic and i’m moving already. Navigation verry annoying as don’t provide exact location for swa collections and reduce volume for music app😡😡. Cannot skip a location if already been there and forgot to press on app or there is no reason to be there as bobtail😅 There are many others issues and the app is just garbage I cannot report app problems or give feedback about an issue Seems like no one is trying to improve this app Ultimate error: app stuck on location, i was already parked for brake and app showing me i didn’t check in and out on location when i know i did. Now showing id for colection and when arrive to delivery doesn’t show the id for delivery😡 What’s wrong with this app????.Version: 1.79
✓ LeonI do not write a reviews often. But this is what need to be beter. I picked up a load two hours before app time, i stop to sleep 3 hours you guys call me and told me that I can’t stop. I got two hours before delivery time. Respect my time! If i picked up a load in 1:00am and i have to be by 13:00 at delivery location, a have 7hours to drive I dont know why I need to drive straight to location. Porta potty is not alowed to be used by the drivers, why? You putt my pick time in ap 3:30 am i showed up 3:10. The security guy told me ap is 4:00. I dont know why this is not sincronised with the app. I don’t know why i need to turn off my bobtail if security does not came out off the office. Also i do not understand why cant we wait inside if we show up few hours before..Version: 1.19.1
✓ Always on gps!Why is the location service needed to be set to always on? It doesn’t shut off when the app is off either the app is still regardless tracking you outside of work. That’s a bit of invasion of privacy, regardless the app isn’t that much of help when on the location regardless takes up to an hour to get your load ready. The time it gives you for pick up should be the actual time not an hour later. It’s pathetic that a company this huge can’t get that right and continues to waste driver time..Version: 1.16.1
✓ NavigationNavigation works fine with single deck trailers but not with double deck . Spoken to a few other drivers and they say the same.Version: 1.89.1
✓ Not good at allApp freezes all the time need to reinstall.Version: 1.60
✓ Dumbest companyLet me start by saying this has to be one of the worst companies to drive for!! They offer owners of their own company bottom feeder load prices!! barely a dollar per mile going 700 miles in some cases!! They’ll have a load going 5 thousand miles with 15 different stops all over the USA and want to pay you 4500!! Laughable!!! How are you to pay for fuel?! They play with the pay per miles constantly posting a load with a garbage price only to take the load off, bring it back at an even lower price!! Everything is done by an app you can’t reach anyone who know what’s going on if there is any kind of problem!! They want you to drive straight no matter how many miles the load is and they will degrade your rating for stoping to sleep, eat or get fuel!! This is beyond a garbage company!!! Don’t waste your time!!.Version: 1.25.1
✓ Not consistentToo many different variations. App not consistent with how loads are dropped and picked up. Sometimes I have to swipe all the way through a drop off like I’m done for the day before I can get to the pick up, sometimes I don’t at which messes with my arrival times. I don’t like that you can’t alter the navigation map for alternate routes..Version: 1.24.0
✓ Use of appIn the 4 or so weeks I’ve been using the app I’m finding staff get the info they want off the papaerwork so are ignoring the app.Version: 1.22.0
✓ Insert Live optionOk app so far but they need to keep listening to client reviews like ours. - App needs to label when a load is Live so it doesn’t have us thinking we are dropping the trailer and go or actually picking up a trailer or actually live. I just had a situation like that. Complete bummer bc customer stated I had to stay with trailer or take the trailer With me and come back in morning. No good bc I needed to bobtail in order to find a safe park etc. - Also needs to be easier to read. Needs some color and bold options to separate each load from the next. It all looks like a thesis paper trying to find what I’ve completed and what’s next. - Please make these user friendly changes. Thank you..Version: 1.11.0
✓ Great when it worksThe app is great and really helpful when it works, it definitely streamlines the check in and check out process and keeps you moving, but for the last several days it just hasn't been working. I'm still able to access the ELD, but I can't check in and out, access the GPS, or see when my loads are ready. I've tried emailing and calling for support, but I've gotten no answers so far. There's no way to get technical support or to submit a ticket if something is wrong. I really like this job, but it's very frustrating to have to depend on an app that's not working correctly to do your job..Version: 1.47
✓ It’s okNeeds improvement a lot, somehow empty trailer status needs to be in the app for every location. It’s annoying to call all the time and be on hold for 20-60 minutes to update your trip and be told go somewhere else for empty, then you arrive at the new location and no empty’s also. The app needs to have a place to put no empty’s at a certain location then generate your next closest location with available empty’s. Also the gps location has to have a way to manually input without having to trouble shoot..Version: 1.27.1
✓ UpdateGPS navigation was absolutely fine until they made an update on the app. Now the route you’re taking is the same color as highways and streets. What line are we following if we can’t tell the color of the route direction? Also rerouting isn’t working properly. The navigation goes blank when it’s “rerouting” and the only way to fix it is to exit the navigation and go back in. This is distracting for a driver if we have to keep fiddling back and forth with our phones navigation..Version: 1.60
✓ CrapApp doesn’t work properly..Version: 1.48
✓ Bug TasticKeeps sending e-mails to the office saying “Driver Is Experiencing Problems Using App” Get the gate pass, Amazon scan it, swipe screen, get a phone call saying ‘Why Aren’t You Using The App?’.Version: 1.25.0
✓ Battery!!!Killing my phone!! High battery usage!!!.Version: 1.41
✓ BadIt needs an update drastically. Not allowing drivers to check in even when beside the destination.Version: 1.47
✓ GPSThe navigator or the GPS does not work 👎 and it constantly loses the signal, the exits cannot be seen and the colors are confused by where you have to go, it would be good if they improved it, the old version was better, it could also have different types of maps such as Google Maps.Version: 1.73
✓ Truck driver reporting full of bugsLast updated was horrible freezing up for no reason I might have got a report for parking at no parking area but it’s not a good reason to freeze the whole app for that, every time it’s says “No parking or idling near JFK8” relay app becomes useless so i have to delete and download it again so pls fix that instead of punishing drivers like that just tell me ones I won’t bother to do that again and im saying this behalf of every drivers near Staten Island NY..Version: 1.82
✓ Their improvements are not improvementsEvery update makes the app worse and worse. Bring back swipe to check in and manual check in on the report arrival issue button. Gps is bad and now you can’t even use the freight not ready, wrong equipment, shipper refuse ect buttons UNTIL your arrival time which 99.9% of the time, you are going to be hours ahead of your times. So now you have to sit and call ROC to have them change your route if you have an issue and sometimes they will make you wait until departure time which is beyond pointless.Version: 1.53
✓ New update is badThis app used to be goo, but they changed the entirety of how to update loads in it. Now my drivers get to gate and it still says “APPROACHING GATE” and won’t let them check-in. The swipe option at least worked, now they sometimes have to wait till they’re past the gate and gate employees are getting annoyed. This new app update is actually causing delays on its own. The guard shacks had to have driver go forward and then come backward multiple times just to get the app to go into saying the driver was there. CHANGE BACK TO SWIPE, AT LEAST IT ACTUALLY WORKED!!! UPDATE: It’s even worse than I thought. It tends to update the departure time before it adds trailer info so it spawns an email to dispatch each time saying trailer left without trailer ID. Literally EVERY time. Also on LTL runs (single VRID with multiple stops) it fails to update the departure time entirely. Our dispatch had to update the times manually and it messed up their performance. FIX THESE PROBLEMS!!!.Version: 1.28.0
✓ Good app.....if the sites used it!!!Doesn’t get you in any quicker. At the majority of sites I’ve been to since using the app they don’t use it. They still ask for reference number, reg number and trailer number. Would be good if Amazon could train their staff to use the thing..Version: 1.36.0
✓ You have been spoilt with Google mapsIt is totally rubbish. It dosnt know when roads are closed. At ever exit it tells you to turn left on the diagram regardless of where you are going. The map screen dosnt zoom out on approach to an exit so you don’t know what lane to be in until the last second. You may as well take a book of maps as it constantly crashes and can’t find a route! Really??? Come on Amazon sort it out!.Version: 1.78.1
✓ Route functionThe route function has several glaring inadequacies. It is not possible to select an avoid tolls option and it is going to route you to every toll it can find. Most of the time it won’t say it’s a toll rd coming up. It is also not possible to see the steps of the route to check for tolls or to see the next turns coming up which makes you wait till the last seconds for its directions and you are out of position for its secondary direction because it frequently leaves out directions like north and south or east and west when both are available from the same exit. Banner’s which stay across the upper map all day such as air stagnation warning or gate ahead are a real nuisance as well. It does a great job of directing you to the truck gate most of the time. It just does not have the functionality of Google maps that would give it the true quality that is needed..Version: 1.62
✓ SecurityThis app would be a lot better if we could sign in using thumb print instead of typing email and password every time.Version: 1.20.0
✓ Rubbish appAmazon relay app is rubbish as it’s no proper way to contact ROC when there is problems like no trailers available or cancelled loads we have to speak to our employer who then as to raise case with roc then come back to us to much time wasted.Version: 1.48
🙂 Amazon Relay Positive Reviews
Amazon Relay works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Amazon Relay.
⛔ Amazon Relay Problems
