Total Wine & More Negative Reviews

Total Wine & More App Complaints & User Negative Comments 2024

Total Wine & More app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Total Wine & More? Can you share your negative thoughts about total wine & more?

Total Wine & More for Negative User Reviews

✓ It does not accurately work to process winery direct discounts!If I could give it zero stars, I would. We buy a very significant amount of wine on a regular basis from Total Wine. I went through the arduous task a year and a half ago with customer service (45 minutes on the phone) trying to get them to understand the site does not work to process winery direct discounts properly. The lady helping me agreed and she was able to manipulate my cart so that the accurate discount was applied. But as a customer you should not have to do that every time you want to purchase wine online. It is very misleading because as you put items in your cart, you assume the discount is going to be applied, but it is not accurately applied and it can cost you hundreds of dollars. It’s the reason we quit even trying to order online and instead have gone to our Altamonte Springs, Florida, store where our rep, Dan, is always so extremely helpful. We’d like the ability to be able to order online and, for example, pick up our order at a different store occasionally. It’s an absolute joke that it still does not work one and a half years later..GonsrfngVersion: 6.1

✓ Do NOT order gifts through the appI have used the app flawlessly for home delivery. Their inventory lookup speed seems to be slow at times and can be a bit frustrating when placing large orders. However, a lesson I learned the hard way, do not order gifts for others through this app. I ordered an expensive holiday bottle for a friend. I checked the gift box in the app, put their name in there along with a note, updated the address and thought I was good to go....not so much. At 4AM my time (in another time zone) I started receiving multiple calls and texts (unbeknownst to me) that my bottle couldn’t be delivered. Apparently the app, automatically put the senders name as who to deliver to, even though it is notated as a gift under their system and the recipients name is added. So, unless you want to receive a non-refundable delivery fee, do NOT order gifts through the app..Briank314Version: 4.12.1

✓ Irritating problem, and a simple fixWhen searching for a product using this app, it will only search 1 location at a time (“my location”). If “my location” doesn’t have the item I’m looking for, I have to go into settings and change my location to a different store, and search for the item again. I have 4 locations in my area, so this search process has to be repeated 4 times. Some may search a product, and when it says “no results found”, they may not realize it’s only unavailable at that particular store and could be available at a location less than 10 minutes away. Consequently, some customers, like myself before I was aware of this, may seek the item at a different retailer thinking it was unavailable at any of your stores. Simple fix would be to make it easier to search and show results for multiple locations in the surrounding area at one time, or at least easily toggle between stores. Your website has a “all stores” option, why doesn’t your app?.Platinum Card JVersion: 4.12.1

✓ How can i get credit for my purchasesVery difficult to get credit for purchases made.Papa1001Version: 6.3

✓ App used to be great. But now stuff doesnt workAfter the last few updates there have been several glitches that make the app annoying to me. Perfect example is the list feature. If you click on a heart to add some thing to your list it takes you to a section where you can pick which list to put it on. When you click the list to put it in your only options are “create list” or “x” which takes you out of the list section. There should be some notice that it was added to the list. Because it doesnt always add. So your only option to verify that it’s actually added to the list is to go back open your list scroll through everything and make sure it’s been added. This adds so much time when you’re trying to put a bunch of things on your list it slows you down so much. This is just the top thing that I find annoying with the newer versions. And if somethings out of stock can’t you give notice of when it MAY be expected in? I’ve got things that I’ve been checking on for many months that are out of stock and sometimes it just disappears from the app completely. It’s very annoying!Why can’t you say expected within two weeks or expected in six months or more. Something so that I’m not I’m not checking twice a week to see if it’s going to be in. Come on make this a little more user-friendly.CreatinineVersion: 6.3

✓ VERY self-serving for them!Sadly, most of their loyalty deals are self-serving to sell their list of Spirits Direct products that no one ever heard of before in their life! You could soften the blow by getting a license to allow your clients to taste these unknown products! Obviously those are their big markup products. If you really want to create a loyalty card or app (AND TRUE LOYALTY), how about giving some kind of discounts to people who buy there all the time or buy several bottles of the same product?! Sad app and sad marketing! :( Last, but not least, they are not set up for Canadian credit cards. When I see that I understand why Amazon retains such LOYALTY and their owner is a billionaire!.FreeSpirit4LifeVersion: 7.10

✓ Love shopping here, did not like the experienceI was shopping there today for my birthday weekend and I brought my sister with me because I did not want to leave her in the car alone. While we were shopping she did not touch anything besides push the cart while I looked. When we wanted to check out I told her to go start the car and the lady wanted to see her ID. I told her she went to go see if she had it in her purse, my friend who is also 21 came in and said my sister didn’t bring it. I was purchasing the liquor along with my friend so I saw no reason for my sister to need her ID since she was not purchasing anything and did not touch anything. At the end it came down to them not being able to see me the liquor because my sister did not have her ID which is ridicules, considering the fact that she did not touch anything and she was not paying. We never had this issue before until now and I am very upset about it, maybe a good sigh by the entrance would be good..Agp083000Version: 5.8.1

✓ This order could’ve been WAY easierFirst, your store said the champagne I wanted was available to ship to my friend. I received a voicemail that it wasn’t available, to call back and they cancelled my order. I called back and they told me even though it says it’s available, they couldn’t find the case. So they should’ve updated the site because it still shows as available! Since the order was cancelled I had to the. reorder something else on the app. I had to go in and reorder, then the item I wanted wasn’t available again…so I had to search yet again, and then even though I have my setting and payment info in my app, I still have to put my card in again! This was a very painful process and I don’t even know if the 3rd item I ordered will be available to order for my friends 50th bday!.Thor_316Version: 5.7

✓ Problem: Doesn’t Honor/Default to Preferred Store PreferenceI was ready to give this five stars until I looked at the pickup location for the order I placed a few minutes ago. Even though my Preferred Store is the one at the north end of my city, the pick-up order I placed went to the store at the southwest edge of the city. I had to call them so they could cancel it (and issue a refund) and I had to create the order again, and this time manually selector where it was going (again, it ignored the Preferred Store). Very poor programming business logic; it should default to a location is saved in the preferences, not guess based on GPS coordinates or address..Stev3DVersion: 6.3

✓ This is the worst app I used in my lifeI never write reviews but this whole fiasco was ridiculous. My fiancé and I were trying to place an order for pick up at a store for our wedding. We heard good things about the store and app. Originally when she created the app on her phone she used her information to create it. At the payment option we realized using my card it wasn’t accepting the payment. There’s no option to put my name in at the payment screen. We then had to change all of her information to mine so I could pay (in hindsight I should have cash app her the money and she could have payed) after doing so it still wouldn’t accept the payment. We called the store and they told us we had to call customer service for the app. We called them and they said they are unable to do anything but my card charge should come off in 3 to 5 days. They said we’d have to go to the store to purchase anything.... so I then created an account on my own phone with everything in my name and used a complete different card and STILL my order was CANCELLED. I’m beyond upset with th is app experience. I’ll be going to the store to purchase instead..Mytho VampVersion: 3.9.2

✓ Selection good, Website needs to know other Countries existYou better be from the US ( or bring a large simple map).KbluebombersVersion: 7.9

✓ Vintage SubstitutionIt is not helpful when checking out to be given the option of “unchecking” the vintage substitution option and then it not do as such. They will no longer provide that option. When it did work as an option, it extremely annoying that you can only “uncheck” that ONE item only. It refreshes the entire page and you have to scroll down to continue any additional changes … one by one. It would be helpful to have a “favorites” icon so that you can just save a list of the ones you like and want to buy again versus seeing your entire order and having to find it and select it. Less time consuming and more user friendly. Lastly, I received gift card for Christmas and it is not accepted as payment on the app. The whole idea of online shopping is to avoid having to gather in mass for health and safety concerns during this on going Covid mess. Curbside is a wonderful feature, as well as delivery, but limiting the payment options makes no sense. Thanks for listening! Lori Cardoso TW fan.ChickdosVersion: 5.12

✓ A decent app with a few unforgivable UX issuesTotal wine the store has great selection and friendly services. Prices tend to be okay, if you’re hunting for deals you’ll be able to find more affordable things elsewhere. Total wine the app has a few issues. First, when you add something to your cart the search field is obscured by a very long lived confirmation message, which blocks your next action (searching for more booze!). Second, the flow for adding new payment methods does a reload when you hit “save this card”, making me think I had perhaps made an error entering the card data? But no. It reloads the card screen and you are expected to click “back” to return to your checkout process. This is an unforgivable design decision..DeagleandnumbersVersion: 4.6

✓ OutstandingGreat selection, and even better service! All of the above is true—great selection, and outstanding service—once I got to the representative. However, it was a nightmare, trying to use your app. Even though I have an account with Total Wine, which knows exactly who I am, and where I’m at, the app decided I was somewhere in California. I corrected the location, built an order and then went to look for Wines. I selected a couple bottles of wine when I realized that I am now in your Sterling Virginia store with a totally separate cart. At that time I decided call total Wine, was placed on hold for 30 minutes and then disconnected. I tried again and got through to the representative who was very helpful and completed the order..Antoin05Version: 6.11

✓ Crap rewards program, crap appBeen a rewards member since the store opened in my area. Why? Because everyone needs a crap wine bag every month. Oh, no they don’t. Have never received a single thing from the rewards program because it turns out I don’t need crap wine bags to give or throw away. But I am such a good customer that my tier level is so high that I get bonus points! that will get me what? More wine bags? Oh goodie!! Forget to enter my phone number in the store for my precious reward points? No problem surely I can just scan my receipt in the fine app to get my points…? What?, you can’t scan a receipt from the store for my points for more free wine bags? Why did I give them my info? I dunno. Need to delete this useless app and remove my info from their stupid “rewards” program. Sigh..OjoazulVersion: 6.7

✓ Could be so much betterI like total wine for the most part. They’re not terribly overpriced compared to other places that sell alcohol but the rewards/incentives lack and could use a massive revamp/improvement. The fact that you get two free wine gift bags a month it’s a joke. And accumulating actual money to use as a reward takes forever. When I use my reward money it basically pays for a portion of the tax applied to my purchase. I don’t actually feel like I’m really gaining anything. Customer service is so so, meaning, sometimes I might get someone who doesn’t hate life and is actually nice. Most of the time I seem to checkout with someone who is rude or has an attitude..Ddc!!Version: 5.5.1

✓ The app has serious issues for those that travelThis app is fine if you lead a sedentary life. If you travel for a living, it’s a total pain. Deleted addresses reappear. New addresses entered, and used, disappear. The worst is that when you purchase an in stock item, then it gets removed, you have no chance to replace the item and nobody to contact. Your delivery fee is then wasted. Right now, the 1 confirmed address in the address page has switched to a previously deleted address. I put in an order using the new address and the app shows delivery to the new address, but, when I went into my address book, it wasn’t listed anymore. I re-added my new address and tried to delete the old, only to be told that the current order is using the old, previously deleted, address, yet, the order states otherwise. This app is a mess and I wouldn’t recommend anything but staying away from it..ThemotorpoolVersion: 6.11

✓ Frequent Incorrect informationThe app frequently shows incorrect information in “my deals”. When I show them to the store employee, he always thinks that I am shopping from a different location in the app. Once he looks at my app and sees that I am at the correct location, he cannot understand why the offers that are in my app are not in their store. Additionally, the guy behind the customer service desk at the Cinco Ranch, TX location is so unprofessional! Tonight, as he was talking to me about my issues, he had a piece of paper towel rolled up and stuffed inside his nose! As we talked, he kept pulling it out, re-rolling it, and stuffing it back up inside his nose. Very distasteful, and unprofessional! Not to mention that he was also unhelpful with my issue. Please fix your app to reflect honest price information, and please instruct your staff to be more professional. Please, no more paper towels stuffed into the nostril! I am not kidding!!.VC GrammyVersion: 6.11

✓ Great store held back by terrible appThe local store is great - knowledgeable, helpful staff and good selection. The app appears helpful at first, but has some real issues: - offers that you think are receiving OFTEN are not applied. Check your receipts carefully. There are additional limitations not listed, in addition to all the fine print. An example is a Spanish wine that does not qualify for the 15% Spanish wine offer (not mentioned in any fine print). It is eligible for the 10% mix 6 offer. Why? Reasons. - purchases that you make in store do not show in the app. Want to find that wine you bought last visit? - too bad. - the app makes you work to get offers. You need to figure out which overlapping offers are best for your purchase. Email also has offers not listed in their own app. I am a grand reserve member - just give me your best deal. - people at the store cannot help with any app issues..Brianbr1Version: 7.4.1

✓ Account accessThe app lost all my information and I had to create a new account and all my points were lost. 4 staff in the store tried to help me but didn’t know how to fix the issue..Disapoonted in ScottsdaleVersion: 6.11

✓ Please do some work here...This AM, I spent quite a while entering a cart for pick up. If I scrolled on the right edge, it deleted, on the left, drilled down on product. Only dead center scrolling prevented, not the comfort norm while holding iPad. I also had to hit add to cart twice for each item to get them to enter. But wait, it gets worse. First my Buy again disappeared, then my cart, then my log in and finally I got a message that I couldn’t log back in. What a waste of my previous time! The good news is when I checked again I could log in and my cart was there; the bad news is the 30 minutes of angst in between. Maintenance at 9 AM or some other reason for crash? If maintenance, please do in the middle of the night like the rest of the customer-focused IT world. I also believe for app users, all deals applicable should be auto-applied. Bottom line, app failed to achieve its purpose if that was convenience and loyalty. Feels a little like it was developed for a high school project..Gypsy54893Version: 3.6

✓ Unable to checkoutIt has been 1 month since I have been able to process a check out. Until this is fixed I will shop elsewhere. You’ve lost $700 of my business so far..K I L G O R EVersion: 6.11

✓ Only for usa payment accountOnly works with usa credit card or usa PayPal account very disappointing..CanadianinfloridaVersion: 7.2

✓ Checkout1. We cannot use Paypal because it is from Canada. 2. We cannot use credit or debit cards because it is a canadian address. Impossible to order even I own a condo here in Florida..JppcanVersion: 7.1

Total Wine & More works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Total Wine & More.