Norton 360 Security & VPN App Negative ReviewsNortonLifeLock, Inc.

Norton 360 Security & VPN Negative Reviews

4.6
4.67347 star

Total 172 Negative Reviews

Norton 360 Security & VPN App Complaints & User Negative Comments 2024

Norton 360 Security & VPN app received 172 complaints, negative comments and reviews by users. Have you ever had a bad experience using Norton 360 Security & VPN? Can you share your negative thoughts about norton 360 security & vpn?

Please wait! Norton 360 Security & VPN Facebook comments loading...



Norton 360 Security & VPN for Negative User Reviews

(Updated) iPhone 12 Pro Max having connectivity issuesI left a review a few days ago regarding my service, and now it’s gotten worse, I pay for Norton’s antivirus plus subscription which included Norton 360 with Life lock, I was told by the developers to delete and reinstall app to fix VPN connectivity issues and now I no longer have the VPN service when I open the app. Spoke to them about this and they said the VPN was not included in my subscription when I was able to use the service earlier today at no extra cost now they are trying to charge me more to be able to use the VPN again. What’s going on? Why can’t I use the vpn now? If I wouldn’t have deleted the app would have happened, I’ve been using the VPN since I bought the antivirus subscription and all of a sudden it’s not included? Please help me with this issue, I like the service but if this isn’t fixed Im cancelling my subscription..Version: 2.15.0

How do you cancel your subscriptionMud.Version: 2.72.1

Cellular data usageNorton support told me my iPhone cellular usage by Norton 360 was just the data that has been screened by Norton. My cell provider has confirmed my problem of Norton actually using the data my iPhone says it is :(.Version: 2.48.0

No internet after IOS updateWas great until recent IOS update, since update will not allow access to internet/data. Took half a day and multiple resets of the phone to realise that it was this VPN that was stopping the data access to all apps on the phone. Have to turn it off when not on WIFI. Not worth the subscription until this is fixed!!!! It’s been a month now and no change.Version: 1.12

DisappointedWanted to try out this Norton product, it has a pretty good review rating. Unfortunately when I started it up, it took me to a login page (rather than a create new account page) so I was stuck. Tried to create a Norton account, as was suggested elsewhere in these reviews ... and was taken first to a subscription page (!!), then to a ‘complete your account’ page. Confirmation of (a received) email occurred almost by accident, before I received a ‘congratulations your new Norton account’. Clicked this downloaded app, entered email & password, only to be ‘redirected’ then told ‘no license’. Disappointing..Version: 1.0.4

Bug fixes!!The app has been telling me my wifi is suspicious one minute and secure the next for a week now. This has happened before, when BT have told me it is likely to be a false positive. Especially since I have Norton on my computer and no such alert has shown when I’m connected to the same wifi. The app also acts like I’m not signed in sometimes when I am, the protection report is always inaccurate for iPhone and the VPN constantly disconnects me from my wifi. For an app that’s supposed to give you peace of mind, it has given me more sleepless nights than anything else. Fix bugs please!!.Version: 2.67.0

VPN never 'Auto Connects' 'Connects On Demand'DEFECTIVE App: VPN never "Auto Connects" nor "Connects On Demand", when (separate) Norton [In]Secure VPN App, countlessly, continually disconnects (as below); despite Norton 360 App VPN set to "Auto Connect" + "Connect On Demand" Norton 360 App VPN (if it were to connect) might also inflict similar defects, to (separate) Norton [In]Secure VPN App, as follows. Defective (separate) Norton [In]Secure VPN App countlessly, continually, randomly, suddenly, without warning, or notification, "signs out", entirely removes its VPN configuration from device; user must continually: • constantly manually check, if VPN is on, or not; • (re) "sign in"; • (re) install VPN configuration; and • (re) turn-on VPN, (for many months, via many App update versions). Unless, until, Norton fix such unreliable malfunction, seems best not to pay premium cost, for Norton to inflict such countless, continual aggravation, on its paying customer users..Version: 2.20.0

HelpI have requested help a couple of times! I keep getting messages that my subscription has lapsed! But am unable to renew it on line and I don’t know why? Please let me know what I can do? My phone doesn’t accept fingerprints. I have tried to set them up but I fail. HELP Anne-Marie Johnstone.Version: 2.34.0

Issues with VPN and WiFi connectionI only rate this app 2 stars because I have already lost money on my data plan with my phone provider. When the VPN is on and I leave home, the phone switch to 4G network. Then when I get back home, before installing this app the phone switched back to wifi automatically. But since installing this app, it doesn’t anymore. Although it shows on the setting that I am connecting to wifi, the phone displays 4G and the Norton App confirm that I am not connected to wifi. Very annoying. Also there is no landscape mode for iPad. Only portrait!! Not impressed ..Version: 1.7

Don’t expect to get any service from Norton!!!If I could give this app ZERO stars I would!!! I downloaded the app and it installed easily. It then went on to register the license and it couldn’t register it. After 2 different chat sessions with their support staff I finally decided to just uninstall the software. The second support chat was about what I was concerned about with using the software, well I didn’t have any concerns because it won’t work! Neither of the staff could understand that I downloaded the app from the AppStore and it was the 30 day free trial!!!!! Maybe Norton should invest in new support staff. I was throughly disgusted with this company by the time I got done with their garbage support chat sessions. I did want to try it out and see if it is as good as they say but after dealing with this crap support staff is making me think twice about this company. They obviously don’t do a background check on qualifications to get this job!!!!!!!!!!.Version: 1.3.4

Repeated reboot and preventing backupThe app would repeatedly reboot my iPhone when the phone was charging. At first I thought it was problems with “new” replacement phones. Apple worked with me each time to replace the phones. I deleted the app from the third phone and have not had any problems since. I contacted Norton support, but have not heard back. After a short time I reinstalled the app. It seemed to work well with my phone for a couple of months. When our temperatures hit the 90s, I noticed the phone would reboot and thought the battery might be overheating when I work outside. Today iCloud notified me my phone had not backed up in two weeks. When I tried to back up my phone to iCloud with Norton turned on, the phone would shut down and reboot about five minutes in. When I turn Norton Security off, iCloud backed up successfully. I have deleted Norton Security from my phone..Version: 1.3.4

A big regretNot sure how they had 5star but for me when I was on holiday I could not use hotel wifi it keep saying not safe etc… ok so I had to use my data so annoying. Back home it aloud all my scam text and email but not the real text, Like Next shopping text that they always let me know when the sale is on. I don’t have a choice in changing that. All I see is that they warn me when apple want to update the soft wear!!! I know that one as they sent me a notification them self. It’s not easy to speak to Norton either. So I won’t be renewing next year. Listen to people Norton thank you.Version: 2.20.0

Slow performance and disconnected by VPN.The latest update had dramatically slowed downloads of newsfeeds to my IPad, or disconnected my games. It even stopped Apple Store from loading. Also displays that the internet is disconnected when I load MS Outlook. I’ve now turned the VPN option OFF, and every problem has disappeared. Very disappointed, Symantec, as I have been a loyal Norton customer ever since early MS-DOS PC era (had to FTP the anti-virus updates then..Version: 1.3

Did not work for me (sighs)Unfortunately it did not work for me the way I thought it would, these are the problems I had to endure during the time I used it: - Battery Drain: My phone is a new iPhone 8S Plus and the amount of battery drained before and after having this app is absurd. I could have my phone without charging under normal circumstances for up to (2) days, before installing the app, and after installing it, I had to charge it at least twice a day. Not good at all. - Data consumption: Most of the data consumption after installing this app (at least 70%) came from the app itself. I never had to use up to 5 Gb in one month before installing this app and I was very surprised and annoyed that it would be this way. My normal data usage would be up to 2Gb when really busy. Outrageous! - Internet Connection Issues: Main problem that forced me to uninstall the app was the connectivity issues when I was not connected to my home or work network. I always had to turn off the VPN connection to use the internet when on the road, which cancels out the purpose of the app. Overall, it works great on my laptop, I love it for its easy-to-use approach on my computer but for my phone it was not the case, unfortunately..Version: 1.3.4

Drains batteryI paid for a subscription and wish I hadn’t, I don’t think the app for iPhone is really that necessary as it tell you when your iPhone software needs updating (you can just ensure you have auto updates on) and protects you if using an unsecured wifi which is so rare it’s not funny. I’m either using my home wifi or my cellular data. It has some dark web monitoring which is good, but my details are already being monitored elsewhere. What made me finally delete is this app drains soooo much bettery from my relatively new iPhone 14 Pro, I needed to charge twice per day. What a waste of money.Version: 2.54.0

Freeze and reboot issuesI’ve used Norton on my PC for years and have been very pleased with the product. So, when it came to protecting my iPhone, I had no hesitation in selecting Norton again. However, within a few days I had an intermittent issue where apps would freeze (safari, mail and even settings) with a white screen. Sometimes it would unfreeze itself within a few minutes, other times I had to switch my phone off and on. Also, my phone would reboot shortly after plugging into charge the battery. First thoughts were that I had a dodgy app so deleted those I had recently installed ( never suspecting Norton) but the issues continued. Only when I finally uninstalled Norton did the problems stop and my phone is now working perfectly again..Version: 1.8.4

New update disappointingBought a new phone and transferred everything over from the old one. Updated the Norton 360 app and now my Wifi Security connection is greyed out. Followed advice from troubleshoot page (uninstalling & reinstalling) but it’s still greyed out. I also tried turning on and off the Airplane mode but nothing changed. VPN used to be stable but now keeps turning off too. Might have to go back to using my old phone that has no issues while Norton fixes this bug..Version: 2.32.0

Does it scan for viruses or just scan websites?Just installed and I’m a bit unsettled bc there seems to be no obvious way to scan the device for viruses? Will this app let me scan for viruses or does it just tell me when a website is dodgy? I don’t like not being able to set it up to go through my phone like I would on a computer and being able to watch it go through the files. It’s unclear to me whether the section that says no other risks detected on the device screen is referring to the device having been scanned or the device’s method of internet connection. I already have an encrypted browser installed so I really don’t need this if it’s just for web security.Version: 1.4

Worst Customer Service/Retention Policies everIf I could give them zero stars I would. Shady renewal practices. F Norton and I don’t mean forget Norton. They pester and trick you into auto renewal. You are constantly asked to turn on auto renewal even when you are clear you do not want to. It will even get turned on without your consent and charged via your CC. New customers are given a discount but existing customers get a huge rate hike. Great retention policy right??? Do not use renewal. Go on Amazon and buy a new key each time and you pay a fraction of the price. I’ve seen free programs that work as well. Nortons renewal scam is akin to advertisement for their own shady business practices..Version: 2.34.0

Odd faultsUsing Norton on an iPhone XS Max (always using updated iOS) I find that Norton gets in the way of some other apps. Example: Twitter; comments on tweets don’t load. You have to remove Norton from the device and then the tweeted comments reappear. This is an annoying problem. It also interferes with some aspects of the App Store and iTunes Store. Removing the Norton app then allows full access and functionality to those apps. Please review..Version: 2.19.0

Drains batteryFor online security good however it Drains battery on my iPhone with in 8 hour Norton used over 60% without Norton on my phone it would last for 23 hours all this was it is running in the background. I was not using my Device that in time. Has I was out for the day and unable to recharge my phone I deleted Norton from my phone not sure if I will reinstall it I will leave on my computer.Version: 2.50.0

Does Not Work and Crashes iPhone 8Shortly after installing this app and the Secure VPN app, I began encountering difficulties accessing the internet from any Wi-Fi spot. (I am currently based in Turkey.) As I pay a great deal for the anti-virus/VPN bundle for my PC, I was reluctant to give it up without a fight. Unfortunately, things only got worse and the last 2 weeks saw an escalation in my iPhone 8 mysteriously crashing and suddenly restarting on its own several times every hour, which negatively impacted my work. I finally relented and removed just the Secure VPN to test, but my mobile continued to crash and restart (though the episodes did decrease) and warnings of unsecured connections increased. I removed this app and replaced it with NordVPN and all connection issues, crashes, and restarts immediately ceased. As I now have to pay for another service to get the security necessary in these times, I will be evaluating other anti-virus programs for my PC (particularly since the Secure VPN has never worked there either). I should explain that I have had Norton services for many years and was very satisfied with its protection performance... while back home in the States. But as someone who travels extensively outside the States more and more, reliable security is non-negotiable, and I am disappointed to say goodbye to a service I trusted for so long..Version: 1.5

Horrible.Literally mad my phone unusable. Every time I went to check my phone it would scan internet security and device security( which is fine ) but would not change after 25 min - till however long until I reset my phone. Sometimes had to reset my phone 3 times. Last time this happened I tried talking to tech support who told me they didn’t have an app for iphone. After that the app worked perfectly for a while. Just today I had to delete it. I was trying to figure out why I couldn’t use the walmart app ever. Because Norton blocks it outright. Couldn’t check in to get my groceries or anything. What did I pay for ? Just an app blocker and phone blocker ? Security apps let you use your phone still. Not make it unusable.Version: 2.34.0

Fraudulent dealings!!!I signed up for the free trial (10 day) offered by this app and in the middle of the free trial I attempted multiple times to cancel because the app is not as promised or advertised so I just didn’t want it any longer. After getting the runaround numerous times my free trial ended (today, the 10th day) and I was charged $50. After a long drawn out argument with customer support of Norton, they denied me being a customer, they denied the charge happened, I was able to provide proof….. they then told me that absolutely no problem my money back guarantee is part of the contract, but when they saw an opportunity because I purchased the subscription through my Apple store, they will not be refunding my money. I told them that that was nowhere in my contract, that it had to be bought specifically from Norton and customer support agreed that that’s not in the contract, yet had no reply for clearly being caught in fraudulent activities!! Apple and PayPal both have started investigating Norton for fraudulent activities as I’ve been able to prove that Norton is now outside of contractual rules and not adhering to their supposed “60 day moneyback guarantee“. Customer’s beware!!!! Big name, big thieves!!!!.Version: 2.29.0

Scam artistsDon’t go with Norton. When your renewal is coming up, they charge you a full MONTH before it ACTUALLY comes due. Don’t go with this company. EDIT: In response to the developer answer, the “notification email” came the same day as the money was taken. It might as well have read “we’re taking your money right now and if you don’t like it, tough.”.Version: 2.44.1

Severely depletes battery.This app is pointless. It’s like having a blanket while you sleep just for security. Useless. I got Norton 360 for my computer and it came with a license to use on 5 other devices. So I figured I’d try it out for my iPhone. Apple does a very good job at keeping your phone secure as it is. If you need Norton 360 to “save” you from certain websites than the issue isn’t the antivirus, it’s the user and his/her browsing habits. Been using an iPhone for over 10 years and never had any security issues before and don’t now. This app is like giving a child a blanket so he can sleep better. Total placebo. My iPhone 11 would have battery all day before this app. Now it’s dead before 6pm. This app is responsible for eating up 34% of my battery over the last 24 hours according to iOS. Don’t get this app. It’s not doing anything but draining your battery..Version: 2.2

Phone freeze and auto restartUsed this APP for over 4 months. Initially worked fine without any issues. Started getting message on iPhone that my data have not been backed up to the cloud in two weeks. Manually started trying to backup to cloud. Would not backup. Phone started freezing and restarting by itself. Internet started to be slow when connecting using WiFi but was faster when using cellular service. Received backup error stating my internet speed was too slow for backup. Have 2 other iPhones and 3 iPads backing up fine using the same internet connection without any problems. Contacted Apple and Sprint Support for assistances. No luck in resolving issue. Started deleting all APPs to pinpoint if the freezing and restarting was an APP issue. Sure enough, after deleting the Norton Security APP, backup to the cloud, freezing and restarting is not an issue anymore..Version: 1.8.4

Sales platformI like Norton and find the functionality generally good. What I really don't like are the constant sales pitches for upgrades etc - particularly on the web version. Send me an email or whatever if you want to sell me an upgrade but don't integrate upselling into the actual tools. It's bordering on bloatware..Version: 2.52.0

App ate ALL OF MY Cell DATA allowance - 5GB!Within 10 days of installing this app, this app chewed through 4.9GB which is all of my cellular data! I have 10 days left until my next phone bill cycle so no data for me until then. I don’t even understand why it would need anywhere near that amount of data. Creeps me out! WHY IS THIS APP USING SO MUCH DATA??? I DO NOT appreciate Norton installing app with “send info back to Symantec” toggle on by default! I paid for this app for privacy. If I wanted to share my data, I would installed a free app. Instead, I chose to pay for this app so I wouldn’t have to give up privacy. Huge huge HUGE pet peeve of mine and it’s even more galling coming from a security/privacy app. The app tells me there is no available wifi network when my phone is connected to wifi. So the wifi protection feature doesn’t work. It makes my ability to use wifi hit or miss. NOT happy! I also resent that you default set auto-subscription renewal! Month later Update: For a week now, I couldn’t figure out why my cellular data wouldn’t work. I finally tried turning off your papa’s web protection and now I have access to my cell data. This app is TRASH!.Version: 1.6

Crap app...makes you pay again to open.Paid $200 for a year of Norton 360 with Lifelock. Supposed to protect up to 10 devices. But surprise, surprise...only has installed on 4 of 8 devices attempted. This suite is completely incompatible with Fire tablets and apparently the brand new latest model iPads. Downloaded this app, installed it and then went to open it. You must sign in with your subscription plan credentials or the app won’t work without payment. I have already paid $200 for a year of protection and guess what...the app won’t recognize my credentials. It results in a “Server Error” every time. I can go through Safari and log on to the same sign in page perfectly fine on this iPad. But for some reason the app has issues. Unsurprisingly, you CAN pay for a new subscription with no problems. However, linking to pre-existing subscription seems to not work. What is worse is that in My Norton account it shows this device has been activated despite the fact that I have NOT ONCE been able to log in and use it. It is locked and unusable despite the fact that it is paid for and apparently “activated” on this device. Starting to believe this is scamware. To add insult to injury, the Lifelock feature requires an additional $129 to monitor my spouse. Nowhere was this made obvious during signup or setup. “Up to 10 devices” was plastered everywhere, though. My advice to you is RUN from this app and this horrible company. It is absolute crap..Version: 1.8.2

Needs Major HelpNorton used to be highly rated and it was the best. I got prior subscription free w Xfinity then I decided to keep it. The free worked better. Issues I have seem to be recurrent with the other low rating reviews. Problems include communication with your own apps. The online doesn’t match up with mine. I don’t have active subscription most of time. The private secure vpn is a joke. If anything it causes red flags for certain websites. Looking at my iPhones privacy policy that apple added shows all the tracking apps and what they do. Norton 360 is among the names and it shows how many times the app collects your info etc & where it goes etc. i never expected my security app to be a security threat. Not sure but leaning strongly on deleting everything. Very disappointed in the way Norton has changed. All my issues are just a repeat of the most recent reviews as of 2022..Version: 2.41

Major Battery drainThe battery drain on this app is ridiculous..Version: 1.0.3

Battery Life is Effected Noticeably by VPNThe app is a battery vacuum . Just check battery usage stats..Version: 2.40.0

Not working as it shouldIt seems that the latest version has been causing some problem with wifi. Could not load anything with vpn on or off. Had to switch between wifi and mobile data frequently to figure out what was wrong with it. Problem solved after deleting the app. What a hassle. The same happened with wife’s phone..Version: 2.41

Drains the battery and problem with installingDrains the battery. Battery is acting funny. I realized it after I installed Norton 360. This is a new iPhone 14. Hard to install. My family bought a Norton 360 -3 users. My daughter sent me an email link for activation. And it wants me to select and purchase new Norton plans. I don’t have a Norton account of my own. So we ended signing in her Norton account. Don’t see why I have to purchase a new Norton plan when my family purchased a Norton 360 -3 users. Don’t see why I have to sign into her Norton account in order to install Norton 360 onto my iPhone.Version: 2.50.0

Poor applicationAt best this app can be described as inconsistent. Sometimes works as it is supposed to but often doesn’t. Based on my current experience I have been generous with 2 stars. Identity protection does work on my iPhone but does on my ipad. Similarly web protection dorks on one but not the other. Also suffers to some extent from battery drain and I don’t accept developers replies in other reports that it the other apps because there would still be a drain if Norton was removed but there ixnt. I am fast losing faith in Noryonnand seriously considering cancelling my subscription as I also have problems with the application crashing on my Mac pc and despite numerous crash reports nothing has been done to fix that problem..Version: 2.1

Worst antivirus everDoesn’t function well on my iPhone X! It keep connecting for my home WiFi forever, and so my home WiFi never works when Norton is on! So annoying and So regret purchasing their antivirus software. Have to Deleted them in order to get my phone back to normal..Version: 1.7

Total shut downI initially gave this app a 5 star rating. Loved it and it worked well for several months. Then one day my iPhone Xr started shutting down on it’s own. It would be on the table next to my chair and the screen would go black and it had powered down, just as if I had turned it off myself. This has happened numerous times... overnight, while I was using it or when it was just sitting there doing nothing. I deleted the app and reloaded it. The problem stopped for a few days, then “out of the blue” it started powering down by itself again. It started out a couple times a day for a day or two, but it steadily got to be more often...up to several times a day, even while I was using it!...texting, phone call and just about anything else. I have deleted the app again and my phone is now working as it should... I will not reload the app unless this issue is resolved and I hope it is, because, except for the shutting down, I love the safety of the app..Version: 1.8.4

Still bad. Ongoing problemIdentity section says Setup Required, even though it’s been setup numerous times. Logon fails with Unable to complete your enrollment. Whatever that means. This has been going on since I started using this product. Calling the help desk is useless. They tell me to delete and reinstall the app. Done that numerous times. It lasts a few hours at most, then back to the usual problem. Latest update had no effect on this problem. I guess it’s not fixable. Very disappointing. I received an email asking me to contact dev via FB or Twitter. I don’t use either of those platforms. I went to the Norton support web site and opened a chat request, referencing the ticket number provided in the email. No response to my chat request. New problem. Device Security has to be repeatedly told to ignore IOS out of date issue. Previously I only had to hit Ignore once. Now I have to do it every day. Of course the original bug still exists. This app just keeps getting worse..Version: 2.35.0

There’s a huge problemSo I’ll keep it brief and you all can do the further research. The app is pretty cool as far as a vpn, password managing, tracking protection, etc. Yet, there is a whole different type of hacking that I don’t think any app can protect your phone from is vibrational frequencies where an inaudible sound to the human ears can be directed at your phone and as long as your phone is against a solid object, a hacker can gain access to your phone as if you picked it up and put in your passcode. Think of it as a computer telling another computer to let it gain access to it without needing to go through a security measure but it’s all sound that your microphone will pick up. Another thing is that if you ever plug your phone up into a wall outlet and you’re using a data cable instead of just a straight up power cable to charge your phone, a hacker can access your phone in that manner as well. If you don’t believe me, just look it up. I’ve been dealing with electronic harassment for 16 months now..Version: 2.26.0

ErrorsI purchased this system earlier this year. I have used Norton for many years now and have no complaints until this year. I tried to set it up on my iPhone but I get a message advising me that I have used up 360 Delux for 5 devices. I should actually have sufficient for one more device. I have been in contact with Norton but it appears they can’t help me. At this point it is most unlikely that I will use Norton in the future. J Stewart.Version: 2.47.1

Rubbish updateThis last update is a bit rubbish. For whatever reason, the VPN turns on automatically regardless of settings or the number of times I turn it off. It’s a major battery drain. In addition to other VPN performance issues, I’m not far off uninstalling. I don’t really care which app the power usage gets attributed to. The net result is that power consumption increases drastically, drawing the battery in a matter of hours when in the same circumstances but with the VPN turned off, the battery will last more than a day..Version: 2.30.0

Questionable worthWhen NORTON updated their mobile security for iPhones they did no one any favors. The new version at noted by another reviewer often does not recognize my Wi-Fi network and says I am not connected when in fact I am. And the I have to disconnect and and reconnect in order for the Norton app to recognize the network. The other main problem, and this is even far more aggravating in my opinion is the amount of battery that this app use while running in the background. Upon checking I find that over a 10 day period the Norton app had taken up 32% of the battery usage. Over the next 10 days it had eaten up 36% of the battery usage. I got one have better things to do than continually worry about keeping my phone charged because an app is eating up all the battery life. I have removed the app from my phone. I might check at some point in the future to see if Norton has addressed and fixed these issues..Version: 1.0.4

Caused real problemsInstalled this on my SE 2020 and all seemed fine at first. Then the phone started constantly re-booting, and also going to a black blank screen (although with a response from the haptic button showing it was still switched on) which you could only get out of by re-setting. On other occasions all apps (even settings) opened as blank white screen and the phone was just generally not working very well. These problems were gradually getting more and more frequent. The phone was on the point of being sent back when I deleted this app - all problems solved instantly. Would not recommend!! witched on) and generally just not working very well. It was on the point of going back when I deleted tii hi s app -.Version: 1.10

Broken AppThe most recent update broke this app. It was working fine for the past few months when I first started using it but the latest update made it unusable. It works fine on WiFi, but completely blocks connectivity on cellular/LTE. It’s strange because it blocks all data access. Not even apps work that require a call out to the network. I checked multiple popular apps and they all fail now. I think I narrowed it down to the “web protection” setting in the Norton app. When on, it works fine on WiFi but blocks all access on cellular. As soon as I turn it off, all apps work fine again. I have to stop using this app completely on all iOS devices until Norton fixes this. Aside from the extreme inconvenience, I am very concerned for my safety if I cannot use my phone in an emergency without manually turned off the Norton app first. Why am I paying a year subscription for this again?? Are we getting refunds or an extension on our subscription?.Version: 2.3

Norton made my phone not workThe second I left my home without internet I had this app downloaded and everything now a days security is a must and I always trust Norton on my computer and it normally always works so I did it for my iPhone. The second I left internet had the vpn protection on it shut my phone down. Tried to open while I drive and listen to Pandora it wouldn’t work. Tried to use my maps nothing. Most I could do was send a text the second I deleted this app my phone worked fantastic again so I give this app 1 star it is so annoying as it made my phone malfunction and not work I need to use my maps to see where I am going it would be nice to have music but with Norton app it all wouldn’t work. It would barely let me text. I attempted to turn vpn off and it kept auto turning it back on no matter how much I tried to turn it off. I am beyond annoyed we’ll see if I even remain a customer with Norton after that one for sure..Version: 1.11

Good Security, Bad AppThe app logs me out almost once a week for no reason I have to keep logging in all the time to make sure my phone is protected I’ve done all the steps and asked for help to fix the issue but it never does fix it. Other than the hassle of always having to log in it gives me great protection and the premium subscription covers every detail of security which is great.Version: 2.0

Can’t receive ver-code long times!Completely unable to receive the verification code on the mobile phone, resulting in the inability to log in to the account..Version: 2.58.0

Needs a few improvements…This app really needs a function to scan the device it’s installed on. The SMS filter doesn’t block all spam messages either, even when iMessage picks them out as dodgy. Overall a good app, but could be better. If the ability to scan a native device is added in future, I will raise the star rating..Version: 2.35.0

Trouble to startI did subscription for 14 day trial first. Not sure how to cancel it and it’s hard to find information. I tried to register with apple ID but it wouldn’t let me proceed. Can you provide me contact support email address so I can address this issue? I’ve spent too long on your website but I couldn’t find solution to my error messages..Version: 2.45.0

High battery drainLook at your battery usage, you will see that Norton 360 used a lot your iPhone battery life when compared to all other apps you used. Norton must address this problem..Version: 2.32.0

Not Impressed By The ServiceI’ve always trusted Norton for protection, but this app’s VPN function really slows down my iPhone. Some websites are unable to open, and I have to deactivate the VPN every time. I have now deleted the VPN from my iPhone’s settings, and now everything is running as normal again..Version: 1.8.4

Now useless since iOS 14.3 updateSince iOS 14.3 update all access to internet is now disabled. All wifi access is disabled even from within apps and iPhone updates, Mail etc. iPhone 8 is now useless. No option but to disable Norton web protection. iPhone works as normal with Norton web disabled. I pay Norton 2 off subscription to cover all my computers, iPhones and iPads. Why pay expensive yearly subscriptions for useless Norton so now will re evaluate Norton.Version: 1.12

VPN not workingI got Norton to use for movie sites that have harmful pop ups and in the last two days it hasn’t been protecting my device from that so obviously I’ve stopped using the sites but that’s the only reason I got this subscription, honestly not sure if it’s worth it anymore. It used to completely stop pop ups from going further with loading until the last few days. Definitely frustrated.Version: 2.7

Don't do it to yourselfNorton is horrible. My kids constantly come to me because their IPads don't function properly. Messenger kids won't work. I had trouble too so deleted off my phone but its still working in the back ground. I'm not tech savvy enough to fix Nortons effects but I wish I hadn't dropped the cash on a subscription with them. Have a good think about it and read some reviews before you download this. I wish I had!!!.Version: 2.48.0

Battery drainerIn 3 hours, it drained my battery 60% plus slowed down my phone even looking for apps. I’m sure it works well but at the cost of data and battery life, I’ll find another product..Version: 2.50.0

Vpn UGH!!I’ve used norton for years. Have it on 4 computers. Use it on my iPhone XS. Unfortunately I can NOT use the vpn on my iPhone. This started August 6. That was last backup that happened & then my phone would freeze & reboot randomly several times per day. I didn’t realize it was the Norton vpn. At first. I could not get a back up to occur. It would begin processing & then reboot with NO backup. Only after trying all trouble shooting (reset network settings, soft reset, all the Apple “tricks” - finally August 14 I did a factory reset on my phone which meant I lost Aug 6-14 data on my phone. So since August 15 (when the reset & restore finally finished - yes I live in a rural area - slow internet ), I thought I was fine. Turned vpn back on yesterday (Aug 18) - and the crap started again last night when my backup was attempting. This morning I deleted Norton vpn - and rebooted my phone - and it is operating as it should. Really wanted to use Norton vpn on my phone but can’t Different subject - I bought Norton Core couple years ago. Finally had to stop using. The router made our slow country internet even slower.Version: 1.10.2

Norton 360 Scans stop phone activity dead>:(Every time it scans everything freezes up into the scan ends. Do not get this if you do conference calls! Everything stops or slows to slower then a snails crawl when this thing scans! There is no way to pause of stop a scan once the app randomly decides it’s going to do one. Today it caused family issues because it froze up a live tv broadcast we were watching and we missed the end of the movie (a movie we can’t buy rent or download that was only available to be watched on live tv!). All because NORTON scans can’t be paused or cancelled until the show ended. Imagine what would happen if you we’re conference calling or Skyping for business and this happened? It happens every time it scans. There’s no way to predict when it will scan and no way to stop a scan or pause it! DO NOT GET if you do teleconferencing, Skyping, or any other important business on your phone and do not get if you watch live broadcasts (especially live tv with kids OR things like live sports broadcasts) this app WILL interfere and make your life hell if you use it and do any of those things. I have removed it because I am sick and tired of random scans freezing my internet use (today’s interference was the last straw. You try telling a 6 year old they can’t see the end of the movie because the antivirus froze the convection and it was live aired so you can’t just rewind press play or whatever. You can’t explain it to a kid. So I removed it so I never have bawling fussing kids screaming about a movie again). Norton you need a pause or stop scan feature. Unless you add it I’m never going to use your app again. Now Nevermind me but think about this What if a scan interrupted a conference call? A business meeting? Ir it just so happened a person who was hearing impaired was trying to call 911 with one of those talking fir you type what’s said thingys and the Norton 360 av starts scanning preventing it working? Not being able to pause or stop a scan or schedule it on your own terms is just the e your app is just the absolute worst and if I was asked I would suggest nobody use Norton 360 until you address this issue of scans freezing up all phone activities (and I suspect a stop/pause scan would be the easiest fix which is why I specifically mentioned it). Since you can’t review without a star I picked one but this should be a 0 star review because it caused me that much aggravation l..Version: 2.55.0

Crashes phoneI had this app on my phone at least a year with no issues. For several months I was having issues with WiFi and data usage, but just thought it was my iPhone acting up. Then a month or so ago, my iPhone would no longer backup to iCloud due to “poor network connection”, the phone would freeze, and it randomly restart. Talked with Apple, updated my iOS l, and did a factory reset with no resolution. This has been a frustrating issue for weeks! Today I noticed that my iPad was having issues backing up to iCloud. I decided to delete this app on my iPad and I was able to backup to iCloud with no issues. I quickly deleted this app from my iPhone and was able to back up to iCloud. Since deleting this app today, my iPhone has not frozen or randomly restarted. If your iPhone or iPad is acting up, I would start with deleting this app..Version: 1.8.5

Unable to install the UPDATE to appI continue to get this msg and the app does not get updated. I have been trying for the last 2 days. No sure what’s happening with Norton 360 app..Version: 2.48.0

Does not workInstalled on iPhone 7 and 2 x iPhone SE’s. works initially however when you go away from home WiFi it does not automatically connect when you are back in range of WiFi; it stays on 4G VPN and only connects to WiFi when the app is uninstalled. Spent 1 hour on internet with Norton support who could not fix. App was most current and iPhones had most recent software. This appears to be a common problem when you search the net. I only realised once all data allowance used and buffer used up; so cost me a bit. Cancelled with Norton and got a refund although out of pocket with extra data costs on phone bill..Version: 1.3.4

Battery chewingEats up the battery like crazy had to remove app to get past lunch time with battery.. look at the battery usage in the setti g and nortons the big user. Had to totally uninstall every thing on my wifes phone eats up battery so fast..Version: 2.35.0

Do NOT trust it’s firewallWhether you set their firewall to connect on demand or manually stay on all the time, it randomly shuts itself off, and it stays off. This is not isolated to the latest version. This software just keeps getting buggier. Think about this for a moment: Norton 360 doesn’t scan for malware on iOS (there are no true malware scanners for iOS or iPadOS). Sure, it will tell me if there’s an iOS update, and it does it in a flashy way that makes it appear as though your iPhone is suddenly at severe risk, but my iPhone already alerts me about updates. So, where does that leave me? I use it for the VPN, and I can’t trust their (very slow) VPN, then what purpose does it serve? None..Version: 2.14.0

Rarrrrgh!Every time there is an update the wifi settings muck up!!!!! The vpn is unruly and when you turn it of it just turns back on again!!!! I am currently blocked out of all my games and most of my other functions. I got rid of ghost vpn for less than this. You would think from NORTON the big cheese in this game you might get a functioning and error free performance. You can get free vpns that perform better. But there lies the issue, seemingly flawless performance, is it working? Or badly performing professional lvl vpn? Norton seems to be as much of a virus as a real one it clogs your system and locks you out of legitimate business whilst constantly nagging you about how wonderful it is..Version: 1.6

Blocks all wifi useSo every few hours my new iPhone this program totally halts everything while it scans the network or the device. Sometimes I have to restart to get past this or disconnect from wifi and run cellular only. This is very frustrating as the wifi network is the same every day. Why!.Version: 2.34.0

IffyIt’s great having a VPN included with my subscription…but it’s not so great when apps fail to connect online. Like, it is as if my iPhone isn’t connected to the internet at all at times after installing this app. Sometimes I will notice settings in the app have been turned off randomly and for no reason at all, like Web Protection. I cannot fully depend on this app to work as expected. Otherwise, the efficiency of the product appears to be effective but it’s hard to tell if it’s even really doing anything at all because “Your Protection Report” shows no details none whatsoever about what was ‘scanned’ on my iPhone. It would be beneficial to know what networks were scanned, the names of those networks as well. Which websites were found to be malicious. But most importantly, it’s important to know what risks have been detected. (Come on Norton, really?) The app goes as far as notifying me that there is a risk detected but I have absolutely no information on what that risk might be. Oh…hold on a second, I just lost connection. Let me restart the Norton app again….Version: 2.12.0

Norton 360 VPN (3-Stars only)Nice to have a VPN on my iPhone (you get this as part of Norton 360) - HOWEVER .. I also get daily Kernel Panics on my MacBook Pro which Norton hasn’t been able to fix for 5-months (check the Norton Community to see how bad this is). I am using Norton 360 for now on my iPhone and Windows PC’s but am forced to use a competitors AV on my Mac’s (so I’ve actually had to pay TWICE to protect my Mac’s). I may not renew with Norton in December this year because of this issue which is why this review has only 3 Stars..Version: 1.8.4

The built in VPNHi, your vpn is still showing my ip address on the web. thought vpns were supposed to block that?.Version: 1.9.1

Good but a drain in the battery!The app is easy to use and I like the VPN function, however it is a real drain on the battery. I’m not sure if these recent update did something, but I’m really noticing that the phone battery is going down quickly now- my phone needs charging at midday and in the evening now, my husband who doesn’t have this app with the same age and model of iPhone only have to charge his the once. Developers: Sort this battery draining issue out, and you’ll have an great 5* app..Version: 1.6

Didn’t work for meI had a hacker on my phone and this app did nothing to alert or protect me..Version: 2.54.0

Great when working but…I have used this for a few months and I found this to be very useful but now I encountered that I cannot connect to the internet when safeweb is turned on. It’s supposed to protect me while surfing the web not to stop me completely..Version: 2.68.1

Terrible!!Terrible!! Keeps turning VPN off and on non stop. Disconnects WiFi. Had to delete APP as it had become a nuisance..Version: 1.0.2

This app does not support Apple IPad!So I provided a review on why I was upset with Norton due to you cannot use the Norton Security on any IPad. A representative from Norton commented on my negative review suggesting that I contact Norton for further assistance. What I now realize is someone from Norton is being paid to lookout for negative reviews like mine so that they can respond that, “they apologize for the inconvenience and suggest that I contact them for further support”. Well I’m one of those suckers bc I did exactly that...I spoke to Norton Customer Support and was told that I can use “Norton” on Apple IPads, so I went ahead and reinstalled everything but shame on me bc I should have listened more carefully ....it will allow you to use the Norton VPN and Password Manager apps. However, when I began to open the security app, I was still blocked from using it. I called Norton again, was transferred to Norton IT who told me that I CANNOT use the Norton Security app on Apple IPads. She explained that IPad users already have a built in system for this purpose. I get that you do not want to antivirus programs on a device. However, how many of us IPad users accidentally download/stumble upon viruses, malware, spyware that somehow has corrupted something on your IPad and never received notification about the bug. All I ever use is my IPad so this app is useless to me..Version: 1.3.3

Kills battery and causes constant restartsI’ve been using Norton on my PC for years with no issues. I installed this in my iPhone 10 and initially all was well. However I started noticing that my battery was going flat a lot quicker than normal - checked the battery settings and the app was using between 15 and 20% of my battery capacity. Also started being plagued by constant resets where the phone would reboot at random intervals - as much as 10 times a day. This is a problem as it affect your notifications etc. Also phone would reboot as soon as I placed it on the charger. After extensive research on Apple help forums etc, trying all the suggested fixes with no success, finally removed this app and battery usage is back to normal and I haven’t had a random reboot since. Not impressed to be honest..Version: 1.9.0

Change the age limitIt literally says 4+ on play-store when you have to pay for the app, I’m only a teenager I can’t afford any of this..Version: 2.63.0

Doesn’t explain the device warningDoesn’t explain the device warning, when I downloaded the app it said device warning IOS needs updating. Once I updated, on the report in device security it’s still has 1 risk and won’t show me what it is? Was it the previous risk of iOS not being updated or is there still a risk? No point in having this if they say there is still a risk and won’t tell me what it is. All good if it’s just a reflection of the old risk. Answers please ????.Version: 2.26.0

Not that goodLots of options available for a Windows computer but, not so for a Mac. Off site storage isn’t available and the “Clean” feature always locks up and doesn’t do the clean you have selected..Version: 2.47.1

Don’t waist your moneyFrom the moment I installed it my device started running slow and had issues with websites and opening apps. Contacted support and was told their program had nothing to do with the issues yet as soon as I removed the app all these issues stoped🤔. Not only that but the app doesn’t really do much, it indicated I had a threat on my device but did not say what it was or give any actions to fix it. It’s kind of a pointless app..Version: 2.39.0

Does what it saysI use this on all my devices. Would be better if that iPad version could be made into landscape mode.Version: 2.67.0

Decent but with compromisesThe app itself is pretty good. It notifies you if your data had been compromised on the dark web. Scans and lets you know that a website may be suss. My only complaint is that it drains battery something shocking. I'll be using tiktok or facebook flat out and even still my top battery draining app is norton, not tiktok or facebook. I believe im getting considerably less battery life due to norton. Close to uninstalling..Version: 2.48.0

Do not buyI purchased this program after using a previous VPN right about Christmas time I’ve had nothing but problems with this while I’m online I’m not gonna go into specifics I had somebody on the phone about an hour ago I told them when I tried to download stuff it would shut down it would not let me download anything with the VPN on. Let me remind anybody looking at this that is supposed to be a virtual private network nobody is supposed to see what you’re doing regardless good or bad so if they’re stopping me from downloading some thing that means they’re monitoring what I’m doing and he more then told me yes you cannot download from the certain places, LOL I paid for a VPN to use a VPN I will be going back to Nord Who by the way does not save your information or sell it as I’m sure Norton does, let’s face it they are the democratic party of security, definitely not on your side.Version: 2.4

Does it really work for ME!!I’ve had Norton 360 1st for my Dell computer,( I no longer use it as much) I now have all APPLE products. I made a choice and decided to stay in the APPLE lane. I’ve heard, and read LIFELOCK is great, the best!! It’s difficult to understand why I’m having difficulty.. I have VPN, also. I am CONSTANTLY changing my passwordS to site that I have used before I installed LifeLock and VPN. I use strong passwords, I know I do!! So don’t tell me they are weak. I’ll go online to a site and denied bc of a password or is it the fact that I have VPN and the password is not recognized, so I have to change the PW and don’t have time for THAT!! Frustrating to say the least. I’m up for renewal in about 14 days give or take, and I’m ??? my renewal. With all that I’ve written the most I will get from LIFELOCK after they read this is contact IT. NEEDED to VENT.Version: 1.12

I LUVED my NORTON 360 an VPN until I accidentally delete frum HomescrDeleted from Home Screen I’ve tried everything To redwnload I bgt for yr! I spent hrs on phone Trying to git help to resolve it keeps saying all my license are full! I’ve changed password took of other devices of who I assume r my family but I tried canceling my subscription using diff email NUTHING has worked!! I’ve been LIFELOCK/NORTON customer for 15 yrs I’m so disappointed ALL BCAS A FREAK ACCIDENT I CANT GIT MY PURCHASE BCK Update ** BEWARE OF TEXT TAT LUK LIK PICTURES HARD TO TELL! Mayb a Ur PET! No words MY HACKER SENT AND I TRIED TO BLOW UP PIC AND IT HAD GREEN LINE GO ALL OVR PHONE LIKE AN ANROID GALAXY! He used a Local # as well my HACKER NO ME!! And Apple still is only concerned about my review! Norton as well! Thy hav canceled my subscription BUYER BEWARE! The Hacker is in my contacts! And wat happened w/picture CHANGED HIS LOCATION!! As I had ask for an investigation of hacker BUT IT LET ME NO WHO HE IS SO CALL ME APPLE IM READY TO GIT TIS NITEMARE OVR!! It just keeps going 🤦‍♀️ thy used my sons # to send the text! At Thanksgiving Now I can’t EVN harldly use my phone it has noises in background and cuts off my calls every few seconds! How can thy just scroll through and find a # in my contacts and be calling from anywhere and make it look like the call is local to me try to blame my own son! This world is an evil place sometimes! PLEZ help me i cant EVN git a call it keeps cutting people off!.Version: 2.48.0

Killing my phoneFor the last week or so this app is taking 40% of my battery! I’m having to charge 2-3 times a day. What the heck? Edited after developer response: I read this, so I turned of the Web Protection to see what might be really draining the battery. And that would be nothing. Battery usage has returned to normal, so it looks like it IS something web protection is doing..Version: 2.22.0

WiFi won’t connect.Same problem as everyone else seems to have with this app. When I downloaded it originally it all worked well, but after all the recent updates, it now won’t let me connect to WiFi unless I manually disable my mobile 4g connection. Of course doing that means I can’t make or receive phone calls, so I have to choose whether to use my phone as a phone or as a basic tablet. Also, although it will still let me connect to the internet through my home WiFi, it won’t let me access through other WiFi networks. Even when I have the right passwords etc, it either won’t pick up the connection at all, or it says connected to WiFi but no internet connection. It is definitely a fault with this app as when I delete it, everything works fine..Version: 1.3.4

Might have been good.Ran norton for a while for the VPN. seemed to work ok although having to tell emails to load content was a bit of a bother, albeit the cost of doing business. then i didn't need it and it wouldn't shut down. i shut it down - removed it from my ipad. if it can't get the little things right, do i trust it with the big issues? nope..Version: 2.41

Vpn?Does this actually encrypt the traffic and hide it from you isp spying on it? It says vpn... doesnt really tell you much about how it works..Version: 1.8

Very buggyI have installed this on an iPhone XS and iPad Pro both with latest iOS 12.1 installed. App works for a short time but then refuses to allow any internet connectivity when switching between secure Wi-fi and 4G. Only way to regain connectivity seems to be to disable the VPN or turn off Wi-fi and use 4G. Have just reinstalled after the App update today to version 1.0.3 but the same basic problem persists. It also erroneous reports that I have an outdated version of iOS installed. Come on Norton you shouldn’t be releasing such a buggy product to your subscribers. A great idea completely spoilt along with your reputation..Version: 1.0.3

Doesn’t workThe app blocks legitimate apps like Twitter, and banking apps including Virgin Money; there is no user option to overcome these issues. Another issue is that the results of any Google search can’t be clicked because the app blocks ad tracking. Of course the latter point is helpful, but the unintended consequence is not! Finally, for now, there is an overly complicated relationship between iPhone and Norton 360 settings, which cannot conflict! If the app worked properly it could be very useful. E.g.: Norton 360 says the VPN is off, whereas the iPhone behaves, and performs, as though it is on!! Sort it out Symantec!!! 👎🏿👎🏿👎🏿🤬.Version: 2.12.0

Older versionHow do I download for an IPhone 5S. Need 12.5.5 version.Version: 2.30.1

Can’t cancel accountTrying to cancel the account before it charges me because it’s not that great but just keeps saying my email isn’t associated with an account????.Version: 1.5

App restricts phoneSince I installed and paid for my Norton 360 on and off I would experience data usage difficulties even on wifi. I thought that surely it can’t be the app. It might be signal issues with the providers, but my partner has the same phone with no problems. Since removal and deletion of the app my phone is now back to normal no hassles what so ever to brows or open other apps using data. I will ask for my refund shortly..Version: 2.19.0

Extraordinarily high battery drainSince Norton 360 was installed the battery on my iPhone 11 has been draining rapidly. I checked Battery under Settings yesterday and found that Norton background activity accounted for 90% of the battery usage! As it stands, I can’t now rely on my phone to make it through the day. I’ll give it another couple of days to see if things settle down. If not, I will be deleting Norton from my phone, iPad and MacBook, and moving to another provider. The developer’s standard reply is that: Since Norton Mobile Security touches each network packet originating from any app that accesses Internet, iOS attributes the total Internet access time by any app to Norton Mobile Security. This behavior results in inappropriately high battery usage being attributed to Norton Mobile Security in Battery usage statistics. The actual battery usage by Norton Mobile Security is far less than what is displayed. Nevertheless, the installation of Norton 360 coincided with the greatly increased drain on my phone’s battery..Version: 2.1

NortonWhy can’t it just update or say it needs an update instead of repeatedly telling me the network is under attack!!.Version: 1.10

Not worth the hassleEver since I downloaded this my hotspot disconnects continuously which is a nightmare when you have to study online and have exams etc. Also if you don’t keep your data turned on for the Norton app you can’t use any data at all on your phone, it took me a while to realise it was the Norton app causing this. Very painful, will be uninstalling..Version: 2.26.1

Worst Customer ServiceNot anything special that other app creators cant do; had requested to cancel but rep says they can offer partial refund, however this NEVER came through; sent email but no response from them. You can get better service and cheaper elsewhere.Version: 2.44.0

Not compatibleI had to remove as it played up on my Apple.. making a lot of basic use difficult or impossible. Optus advised me to remove it and then my phone was good again. Can anyone tell me if they are using this in an Apple mobile?.Version: 2.55.0

Not enough detailI added the Norton app on my iPhone after using it for my computer and having a spare licence to use (up to 5 device package). I expected the same amount of detail and control over scans as I do on the PC. I have little confidence that Norton is actually protecting my phone without knowing what it is searching and what malicious items they may have found. I am seemingly unable to get more details when it says they have found something. It would be great if there was way to know immediately, if you have any suspicions that you clicked on the wrong item, to find out what to do to secure yourself from malicious hackers..Version: 2.54.1

Removed Norton 360 so cellular data will workApple iPhone 11 with IOS 14.4.2: I left on a 200 mile trip yesterday and Waze wouldn’t work. I depend on it but fortunately I was in wife’s vehicle and the navigation system worked. Every time I’d stop at a stoplight or rest stop I went through all the settings and still no Waze. Upon arrival at the motel I found that cellular data wasn’t working on any app. I went through every conceivable setting including Norton 360, even turning off the Norton app. Finally next morning while wife was driving I uninstalled Norton 360 and I had full use of cellular data again. I grudgingly bought Norton 360 when Comcast quit furnishing Norton Utilities even with their excessive fees. I guess it works ok on the desktop but I won’t be putting it back on my iPhone. Maybe I can find something better by the time the Norton 360 subscription expires..Version: 2.5

Hopeless on iOSJust spent half an hour waiting for my device to be released from the Norton 360 scans which come on multiple times per day and prevent internet access while going through Wi-Fi Security and Device Security. Once these are finished and you think you might be able to use your device again you find that internet access is disabled and the scans restart. No means of stopping or scheduling the scans so that they occur when you are asleep. As we move towards smart homes with all kinds of devices being internet enabled (including the dog tracker because he will happily disappear in the mornings), internet access on demand is essential and over half an hour to get access due to Norton 360 is just absurd. 29th September 2022 Been uninstalling and reinstalling all year. App work’s reasonably for a few days then holds up all internet traffic for minutes or longer while scanning whenever you want to use the mobile device. Still effectively unusable a lot of the time. Once the time is up I will change to almost any other supplier..Version: 2.44.1

LifeLockContinues to want to download LifeLock instead of Norton 360..Version: 2.32.0

Chews through the battery and unsafe website that’s legitimateIn a 24 hour period on an iPhone 12 Pro Max, Norton 360 uses about 42% + of the battery life (majority of the time the phone is in standby mode with a locked screen). I’m starting to question it’s convenience and protection quality due to the excessive battery drain. As another user has stated, it doesn’t seem to like some websites but will not say why not, and will block you from progressing to some websites (website in question is a professional chef organisation). Is it a security certificate issue or what? More details would be helpful to pass onto website domain hosts etc to fix the issue if there is one. Battery drain is of the biggest concern though. Otherwise it’s great..Version: 2.45.0

What is wrong with this?????I renewed my subscription which I have been renewing for several years now. It is the 360 Norton premium. I went to support to ask a simple question of whether it download it automatically or if I had to download it manually. I have been run around 14 different ways and now I am here where it is trying to get me to download and try free and then get charged 1999 a year after my free trial. What the hell is going on? I just want to know if my renewed subscription automatically downloads or if I have to download it. Oh my god now I understand why I cancel this last time..Version: 2.54.0

IPhone XR users bewareI love Norton products... for my laptop. With that said, I was happy to find out I got free mobile protection from my laptop’s protection. I accidentally clicked on a link when I was trying to swipe away and thought immediately my phone was going to be infected with malware. So I downloaded all the Norton apps. Shortly after, my phone began to mess up. It was going slow, it would then freeze and restart on it’s own. It was doing this even without me having to touch it. I ended up resetting the phone and it was fine after. Redownloaded the Norton apps, and what do you know, the same thing happened! At first I thought that maybe the iOS i downloaded was causing it, because the issues started happening again immediately after that. So I reset my phone AGAIN. Took a few days before I remembered to download Norton, but when I did, the issues were back immediately. I almost reset once more, but then decided to try deleting all the Norton apps I had downloaded as a test, and imagine to my (not so) surprise when my phone began to magically work perfectly again. I don’t know if this is an iPhone XR issue, an Apple issue, or a Norton issue, but I won’t be downloading their mobile products anymore..Version: 1.5

Isn’t working :(I was really hopeful that this would help me with blocking sms messages but so far after installing I’ve had none placed in the junk folder that’s created. My VPN doesn’t seem to work either and is impacting my 4G and Wi-Fi connectivity. I feel like I made a mistake purchasing the two year subscription for this and my MacBook. A lot of money to waste :(.Version: 2.19.0

Absolutely destroys battery lifeThis app runs so hard in the background it will kill your battery over 6-8 hours (overnight). This app uses more battery life then any other app on my phone. There is no explanation on why it requires so much battery life to operate.Version: 2.35.0

UnreliableI subscribed to this for some time but, when I was having trouble streaming Netflix, it began producing messages that my network had been compromised and prompted me to turn on my VPN, which I did. Later, It wanted me to produce a password and gave me a (temporary) password. Since both Jill and I had begun receiving obviously scam messages that our Norton application was expired or that we were being charged $359?? For their service, I became very suspicious. That, coupled with Norton’s failure to notify us of the scam, prompted me to delete the application. After all, I subscribed to Norton to protect myself from scams, yet I was never notified! Also, Norton will work only in portrait mode on I iPad. Since I use my iPad with my keyboard for every other application, and must remove the iPad from my floating keyboard each time I access Norton, it proved to be a constant irritation..Version: 2.40.0

It was good UNTIL...I’ve had this on my phone ever since I bought my computer. It was good, until I started to receive emails about how my phone was hacked and a virus was put on my phone. Now I know these are just phishing scams, but ever since then I’ve had unknown people log in to my bank accounts, change my password and lock me out of my accounts. I’ve had random purchases for things I did not buy, I’ve had to change my credit cards twice, and have had no notification from Norton at all whatsoever. It continues to tell me that my phone is secure, my internet connection is secure, and that nothing is wrong. I’ve now have had to completely factory reset my phone to see if that works. I’m very unimpressed with Norton’s ability to catch these types of things and will not recommend them. My computer is also effected by a virus and will have to factory reset that as well. NOT VERY HAPPY RIGHT NOW..Version: 1.7.2

Still will not connectThe VPN is constantly searching but will not connect. Seems like a waste when I pay so much for a subscription..Version: 2.46.0

Freezing after cancelling auto renew subscriptionHaving cancelled the auto renew subscription I can no longer go into the app to turn VPN on or off etc....I still have until September 2021 before the subscription expires......why? I also agree with other reviews....having not been able to turn off the VPN for over a week now....every day I am down to 20% by 17:00... I use the most up to date iOS. I understand that the iOS “tags” it as the main user but I am not looking at the settings I am simply looking at my battery percentage dropping daily!!! Deleted until I get an answer from the author now..Version: 1.10.1

Norton Still Has Serious ProblemsNorton, Please fix this app so we are protected & able to use our devices. Having internet security in today’s tech environment is crucial. The problem is I can not use my device unless I sign out then sign back in repeatedly. I currently have the fastest internet service in my area, 1 gbps or 1,000 Mbps. My iPhone can utilize an estimated 350 mbps. That is more than enough for me to surf the internet while I download a movie, download a complete O.S. Etc. The problem is my service acts worse than DSL because of this situation. Norton has tried to fix the problem but every attempt has been a complete failure. Every time I see there’s a new update I cross my fingers hoping they will correct the problem. Instead we are let down. Norton is supposed to be the Standard in internet security. I prefer Norton over other products in the industry. The Norton brand is taking a hit because they cannot perform like they have in the past by correcting problems effectively & efficiently. I know you can fix this problem if you put enough of your top assets on it. At this point you have to do something. I will be happy to edit my review once the situation is handled..Version: 1.3.4

The VPN is causing my phone to stall and crashWhenever I have the vpn on and try to send a photo using iMessages, my phone goes almost unresponsive, the norton mobile security app locks up, then the phone locks up and crashes. I have to restart to get working again. I’ve removed the app from my phone (iphone SE). Hopefully there is a fix coming soon..Version: 1.10

Peu d informationsJ aimerais voir directement dans l application combien de jours il reste pour le renouvellement de notre abonnement plutôt que d aller voir dans notre compte.Version: 2.50.0

Slows down iPadNorton vpn did not do this. But 360 slows down ipad internet performance dramatically..Version: 2.44.1

It’s okay but…The only complaint that I have is that when I have this turned on with my iPhone, Norton blocks me from the internet wifi & my phone data. When I turned it off, my phone suddenly was able to use the internet on wifi & my phone data… why? I want to know why Norton would block me from using the internet?! And why doesn’t it notify me or tell me how to get it back to “allowing” me to use the internet?!.Version: 2.29.0

Drains batteryI want to keep using Norton, but recent updates have started to drain my battery. It’s now using 40% of my battery life and I have to charge my phone multiple times daily. I’ve turned off some features but it doesn’t seem to help. They say the battery usage statistic is incorrect but since turning off the vpn, my battery lasts all day vs. 6 hrs at best before so 🤷‍♀️.Version: 2.33.0

Customer Service is worthless!I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision..Version: 1.6

Performance of this appStops the function of picture msges and text games apps Also killed any functionality of using the browser I also tested it with free and less professional vpn apps that were able to connect to movie streaming sites which this product does not let you do I question if it even functions like a normal vpn client it seems like norton has put no effort into this product and keeping it running as the update keeps saying we’re fixing issues that stops people using the internet but to no avail on my router I fink norton should rather fix this product or refund every penny we’ve put into it but if ur still wanting to buy this product put ur phone in flight mode it should give you the same results.Version: 2.10

Just awful..So disappointingI’ve had the Norton Deluxe 360 with lifelock identity theft for over a year despite the flimsy VPN and lack of detailed reports you’re able to generate about what ads or websites have been blocked. You kind of just have to take the apps word that it’s doing it’s job without any backup documentation. Now all of a sudden I can’t log into the lifelock identity app. I contacted Customer service and was told I don’t have a subscription for lifelock although it’s LISTED AS AN ACTIVE/CURRENT SERVICE when I log into my 360 account. I paid $105 for what’s turning into the the equivalent of a digital paper weight. Snake mittens might be more useful. Between the laughable interactions I’ve had with customer service when I’ve sincerely needed help, getting malware on my PC bc the product didn’t detect it (I’m aware there isn’t a program that can detect all threats) and now being told I didn’t purchase the service I’m over it. I contacted Apple support and requested a refund, even if it’s just a partial one. I’m severely disappointed in this company and their lack of support and their lazy product..Version: 2.35.0

Provides information but no useful detailsThe software tells me I’ve got risks identified on my device yet provides me with NOTHING to tell me exactly what they are. I also get random messages about risky sites being visited and the VPN keeps turning off frequently. Can anyone advise on how to fix the issues please? There’s also an issue where the VPN and secure VPN clash with each other. I now can’t connect to WiFi because of this. At this point I’m going to probably Based on this I will have to look into getting another antivirus as Norton is not doing what I am paying for it to provide me with. Avoid purchasing this product right now..Version: 2.48.0

Lack of supportIf you decide you must have Norton then please chose the option with a free trial period because if you have problems it’s a nightmare trying to get them sorted. I’ve managed to get onto live chat a couple of times, it won’t let you on if they are busy, they have promised me twice someone will call me to help but the was a few weeks ago and I’m still waiting. My problem is it won’t log me in to the identity part of the app. Every time I try it tells me “ We’re having trouble loading your information right now. Please try again later.” Nobody seems to be able to resolve this. I can’t even get through to get my money back..Version: 2.78.0

Keeps disconnecting and scanningI cannot reliably use the internet with this app. It keeps disconnecting from VPN and scans my phone for software updates all day (fyi: Apple does not release software updates every 10 minutes, which is how often the app searches for updates). If the app is deleted then downloaded again it helps for a small amount of time (a few hours), but it will start bugging again very soon..Version: 2.48.0

Drains battery on iPhone 14I have just started using this on my new iPhone 14. To date I had been really impressed with the battery life. Suddenly the battery started draining, not drastically but back to where I was with my old XR. Looking at app battery usage in settings this app was consuming more battery than everything else put together, 60% of usage each day, roughly six times the usage of the next 2 apps. Come on Norton please fix it!.Version: 2.63.0

Not workingThe app is not working on my iPhone X since the app updated a couple of days ago. When I tap on it the screen goes black then throws me back to my home screen. The is the first problem I’ve had. PS I’ve since deleted and reinstalled the app, signed back in, and it seems to be working now..Version: 1.3

Freezing iPhoneI am so frustrated. Norton for IOS is causing my contacts to freeze, recent calls too and other apps. I reboot the phone. I try stopping the app - only latter works. I use another VPN - this is off as well so it's not the VPN I am using. I've had Norton on all of my devices for years but when my subscription is up I will look for something else for all devices. Right now it's another antivirus for my iPhone (an iPhone 11 with the latest IOS - 13.5).Version: 1.8.4

Don’t bother with useless item. Won’t renew subscription.Got Norton via a family member, after being hacked twice in 2 weeks, but then first had been informed that the product wasn’t compatible with Apple iPads, then had trouble with the app.... Don’t even get me started with the support team. Wanted to rip hair out after getting nowhere with one agent(?), same thing on Twitter, this time at least 2 or 3 of them. Really Norton? Like most reviewers here, I am not happy, and will now be looking elsewhere. My two phones are already protected by another crowd, so I will not be renewing my subscription after a year - by the way, I know full well what the response will be. It is akin to using a franking machine - one reply for all. Thanks for nothing. UPDATE. Have since upgraded my iPad, but will still not install Norton, as it DOES NOT WORK on iPads..Version: 1.11

VPN is blocking access to all appsHad this app for about 16 months now and all was good until last week when the VPN started blocking access to all apps on my phone while I’m on data but working fine if I’m connected to Wi-Fi, if I turn off the VPN I have access to all my apps again on data, somebody please fix this problem or I will be unsubscribing!?!?.Version: 2.1

Web Protection won’t workI was excited at the thought my mobile would be covered by VPN for when I was using my phone out of the house, however when I tried to set it up my excitement died there. I logged in and my device was located, my WiFi was fine and I was able to update my IOS software without too much trouble although I did have to delete this app to allow it to happen!? I tried again today, but the Web Protection will not connect or update or whatever it’s meant to do. All that happens is I am locked out of everything internet based so I’ve had to delete it once more. Useless!.Version: 1.0.4

VPNThe VPN is very bothersome. It takes a long time to connect with no internet connection when connecting. Cancelling subscription..Version: 2.14.0

Good, but drains batteryI’ve used it for 3 days and have noticed that it drains the battery really quick, my phone becomes really warm to the touch. Good product, but something needs to be done about the amount of power it uses..Version: 1.1

UnbelievableNorton 360 has used 27GB of my phones data If the App you say doesn’t hoard anything we see from the statistics in setting’s, where else did my Data go!??? I closely watch it and have disabled most app’s from using my data, only necessary one’s get it. So it’s very easy for me to see which app is CAUSING havoc in the DATA department This is the 2nd time the App has done this I had to pay a large bill last time too ordering more high speed data I love the protection aspect but something is DEFINITELY WRONG with the program.Version: 2.38.0

UpdatedUpdates never end or close. Have to restart then shows update done. Never sure if i should do this in case its still updating many minutes later..Version: 2.31.0

Constantly changing with no notification prior toI’ve never written a review on any software but this company never notifies you by email, text message, or any other communication, about upcoming changes to the services that they offer and that you paid for, And they take away some functionalities that you regionally purchased the app for. No notice, no replacement functionality for the ones they removed, And promises to call you back with the reference number and you never hear from him. I have been dealing with Symantec since Peter Norton the founder of the company started symantic and this is not the quality of customer service that I had come to expect based on the quality I received in the past. It could be the joining of LifeLock and Norton 360/symantic. Either way the service in the air or not what they used to be. I very well might be looking for a new app which provides a quality service that Symantec used to provide..Version: 1.7.2

Update iOSI have already updated my iOS as I have upgraded in phone but the app is still telling me to update my iOS. Even refreshing the page won’t make it go away, it’s making me think there is an update but it’s not showing on my phone..Version: 2.74.1

Slows down internet speed, emails sync, drains mobile data planI’ve been using this app for several years and am going to cancel the subscription because the app slows down the internet speed, rolling on sign when trying to sync my emails, slows down AppStore updates, and most importantly this app drains mobile data so much! I checked on mobile data settings and saw that all apps, if summing up, use tiny bit of mobile data in comparison to Norton. During 1 hour of walking outside with WiFi off and not using my phone the Norton used 7GB of data! How it’s possible?!!! If that was an update why not to use WiFi?! The device security feature is ridiculous, all it does is notifying about new iOS version available. I know this because Apple notifies automatically all iOS users. Web protection is not good either. It’s slow, when on public WiFi the VPN is on but droops very few minutes constantly! Not reliable. All Norton does is “bombarding” me every few mins with messages about not secure connection and that VPN was switched on. Still dropping and sends the same messages again and again. I used the Norton app on Mac as well and had to uninstall it because it was slowing down everything sooo much, luckily I have antivirus software from employer. Look, I don’t suggest to leave your device unprotected but please just find a better software. Am going to explore the other software on the market..Version: 2.74.1

App makes my phone slow and freezeThis app was installed on both my iPad and 2 iPhones. All 3 had issues once his app was installed. They all would randomly shut my phone off and freeze the screen so that I couldn’t do anything but wait for it to work again. Once I deleted this app on all 3 devices, they seated to work again. Please fix 5his issue because I paid $90 for VPN and can’t use it.Version: 1.10.2

Hackers smart or STUPID ?I have an iPhone , two Norton apps cell phone & VPN . I was in my phone when a hack vhappened, I thought my internet was having trouble. It affected my smart tv & iPad. I was in the Norton VPN app checking the status.. Oh it was all green with a big green check Mark in the circle... wooo-hooo! As a looked at the screen , a message from the hacker came in on the App.. the one that said all good , big green check mark Hack seems to be over so I check the status again on both Norton apps Green light on the cell app and VPN . I backup, and do factory reset. Now setting it back up , ( I’ve done that before , it goes quickly) well not this time I had black squares on my Home Screen STRUGGLING to become an App. So I check iCloud then mange iCloud data. It comes up , I scroll and see an app I KNOW FOR CERTAIN didn’t download, NORTON WHAT THE. @&%# HAPPENED? I click on it it hadn’t started loading yet I try to delete, it won’t on the third time it starts , I stopped the download. This app must come from the scum of the deepest dark web, it was NOWHERE to be found... The odds of me being on that screen to see it ..at that particular part of the download process . Now that’s a WOOOOOO-HOOOOOOO !!!!! think I just won the IT lottery.. hacks happen sad to say! Who really needs a life?.Version: 2.1

VPN interferes with other app functionsI love using Norton on my computer, so I was excited to use the VPN on my phone. However, I noticed that two of my apps had issues for days when I started using it. My Photos app would no longer recognize faces, update my For You page, not show me the location of new photos I took. and Twitter would not let me view profiles. These issues persisted even when when VPN was off but still enabled. As soon as I disabled it completely, they began to work again. I’m sure that other apps had issues that I didn’t catch, too. I do like how the app notifies you when there is a new software update, but that’s about all I’m happy with. It’s nice as a mobile app to catch up on identity protection, too, but I prefer to catch up on my computer. If the VPN is going to keep blocking the essential functions of other apps, then what is the point?.Version: 2.8

VPN keeps disconnectingSince installing iPas os 16.1 the Norton 360 either doesn’t connect “on demand - and yes it is set for “on demand”. Also when manually set to connect it disconnects after some “connectivity”. How can I trust the VPN to be ON??? How do I need to set it up because it worked fine with IPad OS 15.7??.Version: 2.47.0

Regular product in generalGood product to protect, but I gave it 3 stars because when VPN is "On" internet speed decreased dramatically and became super slow both WiFi or LTE..Version: 2.32.0

Problems auto connecting to secure wi-fiInitially this seemed good until I changed the property where I was using to a different secured WF network and found it stopped the phone connecting , then when back home the same happened again. Fiddled around for 5 minutes but it still blocked my home WF which I was using earlier in the day. Can’t be bothered with something that doesn’t work correctly so uninstalled app and all is well again. Get it right Norton before dumping your product on a customer.Version: 1.0.2

The updates for this App never work smoothlyI haven’t had this App for a long period of time, but it’s the only App that I’ve ever had that doesn’t update immediately, or smoothly. The updates appear to have issues uploading. Update: a few months later and still the same issues. It is less invasive than the McAfee version..Version: 2.46.0

Problems and deficienciesI put this app on my iPhone 8 and an older iPad. From then on whenever one of them is plugged in, it begins to reboot every few minutes. Because of this neither could update or run backups. On my phone I can disable the VPN and run a backup, and the phone can sometimes update anyway. Not always but sometimes. I like to plug in my iPad when I go to bed and listen to podcasts until I fall asleep. I also depend on the alarm on the iPad to wake me. On the iPad I cannot disable the VPN and could not use these features with a constant reboot going on so I uninstalled it altogether. The other issue is, this VPN does not let me choose where I want my location to appear to be. That seems to be one of the more useful features of a VPN. I have no idea why they wouldn’t offer that option..Version: 1.8.4

Useless on a mobileThought I would check this app out as I had Norton Security on my Windows computer. The main reason being I had a pop up that I could not get rid of. It did nothing to remove it so had a chat support where they hadn’t a clue how to resolve the issue. Was told to seek Apples support. There is web protection, which when connected indicates there is VPN protection. Unfortunately if you check the connection out it is still possible for someone to see your IP address and location. Not the location of the server. Once again a chat session where the person I was dealing with hadn’t a clue and rudely finished the session. So as far as I can see there is little point in having this app and if you think you will get good VPN protection think again. UPDATE. Nothing much has changed. Do not rely on the supposed VPN. It is full of holes. UPDATE Tried this app yet again on my phone and iPad. A big problem is if you turn on the VPN the app keeps scanning that effectively turns off your internet whilst it dies so. Removed the app..Version: 2.71.0

Slow phone which turns off at random times!After installing both the Norton Security and VPN apps, my phone speed (and MacBook for that matter) is incredibly slow. If I hadn’t already paid for this I would delete them immediately. Unless this is fixed very quickly I will be looking for a new provider once the year i already paid for is done. My iPhone keeps turning itself off at random times, even when battery is at 80-100%. I use my phone for work so this is a real problem, very disappointed..Version: 1.3.4

DisappointedAfter renewing my subscription Norton failed to recognize and remove spyware and I had to get a free trial from another anti virus and it did the trick so now I’m going to have to burn the 40 bucks I spent on norton360 and get a subscription with the new anti virus … thanks norton.Version: 2.50.0

Not good yetI found this app to be problematic with the newer I phones and their updates. It seems that it has issues letting my phone use sufficient wifi. Eg) with the app I was limited too 100mbs and with the app deleted I am now back to my normal speeds of 650 to 740’s Mbs Also I noted that this app bogs the phone down enough that when using multiple apps will cause the phone to shut off and restart. I deleted the app and found my phone no longer shut off using the same configuration of apps in the same order. This app would be good if it did not limit my phones capabilities. It drastically slows my I phone xs down. Maybe in the future this app will properly work with these phones and mesh correctly with the apps being used..Version: 1.12

IOS app problems last few monthsI have been a Norton user for decades and use Norton 360 with LifeLock on all my devices and have been overall very pleased with the product. After using the Norton Password manager for the past few years with very limited problems, the past few months I have seen repeated issues primarily with the iOS app. It signs me out, and after signing back into the Norton account and then using 2-step Authenticator App, once I enter my Vault password, I will get a repeated “Unable to communicate with the server. Please try again”. Once I get this message, there is no work through regardless of how many attempts. If I hit “cancel”, it takes me through the whole sign in process again and then will hit the same error message. Only time leaving it alone and trying later will sometimes remedy this issue. I have even had a few times where I can’t sign into my vault through the browser extension, but that usually does get me in. Fortunately I also use Apple Key for most passwords to fall back on, otherwise Norton would have me locked out of all my accounts until it decides to work again. Not sure what is going on, but this is only the past 2-3 months, but at some point becomes a critical failure if Norton can’t remedy whatever’s is going on if we are to rely on the Password Manager to secure our access to all of our accounts. I hope this issue is resolved very soon, because the product up to this point has been wonderful..Version: 2.35.0

Eating up batteryIt now began to use up more than 60% of battery after recent update I am planning to uninstall this app.Version: 2.34.0

Blocks video callingIt was working well, but a recent update seems to block some facetime and whatsapp video calls. Initially I thought it was caused by changing my phone’s name… I then reregistered the phone, but it is still intermittently affected. Seems like Norton is blocking some of the server clusters used by these services. Had to uninstall in order to make a video call :-(.Version: 2.17.0

Poor response timeThe app is really slow to scan and let other apps start. Wyze door lock is very slow to respond. It will not let the Ring app open on my iPhone 8..Version: 2.45.0

Broke my iMessagesI love Norton, I swear by it and use it on every PC I own, the Password Manager is also incredible and I seriously recommend it above all the other managers out there (besides Apple’s native password manager, but it’s good to keep passwords spread out.) The reason I’m giving 2 stars is this app basically broke the iMessage function within my iPhone, I recently upgraded from my XR to a 12, and this app was one of the first I installed. Within days tho my ability to send iMessages to people became mute, and after hours of searching online and contacting Apple support they helped me narrow it down to this app, particularly the VPN feature included (the VPN is the selling point to me), which upsets me as I don’t feel anywhere near as safe online without the app on my phone, it truely is incredible, usually! I really hope someone from development sees this and can release a hot-fix or update to solve this, I miss having this app… :(.Version: 2.41

Stops all internet access on my mobile.This app seems to be blocking all others from working including my Covid 19 check in apps and my Prestart app I need to use for work purposes. Basically stops anything that needs Internet. The only way I can use these apps is by turning off the web protection. So basically I’m not getting any protection at all. Kind of defeats the purpose of purchasing this app in the first place. So this app has just recently been updated , 1 day ago. Reading through the reviews, it seems nothing has been done to fix the above issue that many others customers seem to be having ..Version: 2.12.0

I had no internet because or NortonNot worth it at all. Since downloading the app and using it everyday, I noticed I wasn’t actually about to access my mobile internet. I was only able to use my wifi at home. Since deleting the app, my mobile internet now finally works. So basically I wasted $25 on nothing.. and on top of that, my daily credit from my service provider was wasted..Version: 1.10.1

Rubbish VPN360 flags my network as compromised, probably because it detects my work VPN. It then incessantly nags me to turn on the VPN, except that Norton's VPN server is 3 time zones away, resulting in a 75-97% performance hit. You can remove the VPN configs and turn off notifications, but then it nags you to install VPN configs. Norton needs to a) stop flagging VPN traffic as suspicious; b) allow flagging of secure networks as as trusted; and c) start offering a VPN server network that isn't a bad joke..Version: 2.39.0

BADNorton 360 is terribly bad as it makes me feel generous to give it one star. To start off, when I first downloaded this app last year, it wouldn’t stop offering me subscriptions. Not that that is bad or anything. But it’s the fact that even without my consent, it still decided to take the money out of my bank and put me on a yearly subscription. I did not choose to have this and since have been receiving emails saying that I should renew my subscription, even though I deleted the app the DAY AFTER I got it. It feels like I am haunted by this app and I still cannot understand why it feels the need to take money without consent..Version: 2.35.0

Stop draining my batterySo been with Norton since the early days, but i’m getting fairly hacked off by the amount of times it prevents me accessing my own network and keeps scanning the same network over and over and over and over again, your draining my battery like no other app ever. But more importantly stopping my browsing… please sort this out in the many updates you do that don’t sort this out. 😡.Version: 2.74.1

Just Awful - Doesn’t Work and Customer Service not helpfulI downloaded this App in September and have spent a month thinking that there was something wrong with my new handset as I was struggling to connect to the internet/WhatsApp etc. I realised that if I turn off the web protection and the VPN goes off, I have no problems at all. Therefore the issue is with the web protection in the app and not my phone. I phoned customer support to be told they could not issue a refund as too much time had passed and I should contact apple (which I had already done and was advised to contact Norton). I asked if they could fix the issue as I had paid for a service which I was not receiving and was told they would pass me on to their technical department…. At which point I was cut off the call. I’m really not happy at having paid for a product which doesn’t work and not being given a refund OR having the issue fixed so that I can use it!.Version: 2.21.0

Caused major headaches with my phone.Soon after I purchased subscription for a year, with online security at the forefront of my mind, felt content I’d done the right thing, however my phone began displaying a couple of very negative effects caused by this app: 1. Very quick battery drain 2. Regularly switching itself off, when dealing with more than a few applications. With the second issue, I thought I had a technical fault with my phone, factory reset it, but once I’d uploaded everything back on to the phone it carried on. So I ended up buying a new phone. Purchasing an iPhone 11 Pro, which when uploading all my apps including this app started doing the exactly the same thing- switching itself off! Contacted Apple who advised me it was this app. Removed app on both my old phone (which I gave to my son) and new phone and the issue has ceased completely. So this app has cost me not only a yearly subscription that I can’t make use off, and a £54 a month to buy a new phone. Avoid..Version: 1.10.4

Norton is becoming a bit of a JokeI’d like to say this application is great, however, of recent it’s “warning” about “unsecure sites” is becoming something of a joke when using Firefox. Particular when it’s a site highlighting fraud or a banking site. What’s even more of an insult is it gives you no reason as to why it’s unsecure. May be a good idea to say why, but as at this time, find a reason is just not possible. This is the same when it blocks a site. At least in the desktop version you find out why. Could it be that it’s insecure in tell why it’s blocked as site?.Version: 2.54.1

Have you noticed your battery dying faster….I liked the app (other than it trying to get me to get new things). HOWEVER I was surprised and disappointed to find that my battery was now draining due to it. I noticed my battery was starting to dive and didn’t know why. I went to the Battery page and was shocked to see that Norton was consuming about 25% or my battery and running for over 3 hours in the background. I tried turning off background refresh for it but it did nothing. In the end I just deleted since it’s almost a redundancy—I Can do VPN through the phone, and even when I loaded it it didn’t find anything. I would happily download again but not at that cost. Note to Norton, as I read over multiple reviews with the same issue of battery consumption—stop blaming the Apple algorithm and look for a solution. Even IF Norton is using less than the percentage it says, Norton still is the catalyst for the battery draining..Version: 2.38.0

VPN keeps turning on automaticallyAfter the latest update, Norton VPN keeps turning on automatically, even though I have it off in the app. I have to go to iPhone settings->VPN and turn it off, and also turn off connect on demand. 20 minutes later Norton VPN turns itself on automatically. I go to iPhone settings and see that connect on demand is back on, even though I had turned it off. I turn it off, and then 20 minutes later It automatically connects again to VPN. This is so annoying and it’s been happening all week. Per your suggestion, I deleted and reinstalled the app. It didn’t help. As with the other recent review by another user, it seems that Safe Web keeps turning on automatically, which in turns activates the VPN. The only solution seems to be is to manually delete the Norton VPN configurations when I’m done using VPN each time. Not an ideal solution..Version: 2.30.1

Energy consumptionBefore this was updated for energy consumption I didn’t have a problem. Now it’s sucking the life out of my iPad..Version: 1.1.3

VPN Turned ON needed or not needed????!!!!!I find it confusing and counterproductive, where the Web Protection alerts me that it is inactive so I activate it and the VPN is on, then I deactivate it and the VPN turns off. But then if I look at the VPN control, it tells me I’m on a secure network so the VPN doesn’t need to be turned on. So what’s the deal, why have 2 features where one says you are not protected and the other feature says you are protected at the same time. It makes me question if Norton 360 app is just a pretty screen and in the backend is just a shell. And then there is SECURE VPN, why the 2 apps? Is you the have the Norton 360 app do you need the SECURE VPN app or vice-versa? Please fix!! UPDATE: I received a response but didn’t answer the issue.. If Web Protection functions differently/independently than the VPN, then why does the VPN activate when Web Protection is turned on? Why the 2 tools? If it’s design to turn both on at the same time, it seems redundant to me. So if I don’t need the VPN or I need the VPN off, WebProtection functionality is not available and that is a problem in my book..Version: 2.5

Works Brest but….The app works great but will drain your battery. It is a huge draw on power..Version: 2.52.0

VPN Reset & other unusual resetsThe VPN servers and services are a great, however upon noticing previous and new updates on the platform, the VPN connections lacks in constant connection. When IOS screen closes, while utilizing mobile device or on “sleep mode”. the VPN services or its designated location loses its connectivity and takes several attempts to reconnect to the nearest tower or signal. It is uncertain if it’s due to networking issues or performance. When using the app there has been constant resets on VPN, web security and other functions. The app would state “attention required”. Ever since the new update it has been acting strange like a cyber attack has been conducted on the platform. In the attempt of deleting the app and reinstalling it still acts in the same behavior. I reported several behaviors, web attacks, etc. contacted and reported the matter through Norton and ic3, granted this may be someone’s personal vindictiveness in order to obtain control in my devices or for their own personal amusement and entertainment. Since my neighborhood is surrounded by cyber crime enthusiasts, I’m in hopes this information would be useful to locate its digital footprint on the source, then again maybe it’s just a glitch..Version: 1.12

This a joke?.Version: 2.23.0

ScammersIf I could give it sub-zero stars I would. So I guess Norton bought Lifelock, I had been a Lifelock customer for years, anyway so they merged and then put out the word that we would be oh so safe with our free gift of Norton 360 so I bought into it and boy was that a mistake. Yesterday Norton used 83% of my battery power. I called to complain, got some rigmarole about algorithms and how much the other apps are really using of that figure. Of 83%. No really Norton 360 is using it as it taps into all my other apps. I got the royal run around by the support staff. I spent 3 and a half hours on this issue and it still isn’t resolved to my satisfaction. Don’t be lured into this mess. There are better ways to secure your life. Ok, just to be clear, even if you accept Norton’s response to this review. Their product is the root cause of the excessive power drain. When I deleted the app, the remaining power after a day of use was at 78% verses having to plug my phone to charge with still 3 hours left on the clock. So make your own mind up. Try it out, I’m not saying it doesn’t work, but what use is a phone that is secure with no power to make a phone call..Version: 2.1

App constantly disconnects from WiFiI have been having the same problem through the last four updates to the App. When you away from your usual WiFi location it does not reconnect automatically when you return home. You can get it to reconnect by switching airplane mode on and off but you need to remember to do this if you don’t want to eat into your data allowance. Since the last update it has started disconnecting overnight as well. I’ve been using Norton programs for over 20 years and have never had such a problem before..Version: 1.7.2

Why no notification the other app no longer worked?So we upgraded our Norton plan specifically because we bought an iPad and wanted protection. Today I happen to tap on the icon and it basically says it doesn’t work anymore for iPad and to contact iOS for options. Chatting with norton rep he tells me to uninstall it and reinstall app —-with same name. After that he wants screenshot of error. A little late for that since he had me uninstall it. Why didn’t norton notify us the app was no longer useable for iPad mobile security? I thought they took my security a seriously as I do. Apparently not. So now I have a Strange looking norton app. Strange because I Can’t really tell what, if anything it’s doing because all it says is my home network is secure. The chat rep didn’t know either. Glad it’s not a norton network or I might not know for months. Is this app doing anything at all for my iPad?? How do I know? There’s nothing there to clue me in. So now I’m typing and sending more screen shots via email of what this currently looks like on my iPad and ...someday...maybe....Norton with fix this????.Version: 1.2

Can’t activate my licenceI bought licence for 10 devices - Norton 360 Premium and I can use it on 5 devices only. App doesn’t show me active licence (valid till May 2023). I tried to download and activate norton on other devices from the beginning, but it always failed, so I gave up. For now I really need to activate it, what can I do?.Version: 2.54.0

CAREFUL!! New Version May Cause Battery Drain!I’ve used Norton for years on all my desktops and laptops, and was thrilled to see mobile versions come out. And, for the first 2 years, it seemed to work great.. humming silently in the background, keeping me safe. However since the most recent update, my entire battery drains from full to 20% warnings within 2 hours (my brand new iPhone 12 Pro Max can last 2 days between charges). I opened Battery under Settings, and sure enough! 89% battery usage is Norton, 1-2% for every other app, even the hungry ones. Flipping over to activity, I get 34 HOURS “background tasks” for 2 minutes of screen time (when I disabled every switch possible.. no luck). Can’t seem to uninstall it, either.. only remove from the Home Screen, not from App Library. Tried disabling background updates and whatever else I could under Settings, for now. Hopefully a fix is released soon!! (Will update this review when my rating when it is..).Version: 2.3


🙂 Norton 360 Security & VPN Positive Reviews
Is Norton 360 Security & VPN not working?

Norton 360 Security & VPN works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Norton 360 Security & VPN.

⛔   Norton 360 Security & VPN Problems
Applications with negative comments similar to Norton 360 Security & VPN
Norton AntiTrack negative reviews, comments
Norton AntiTrack Negative Reviews

Norton™ AntiTrack helps keep your online activities and digital footprint private. Its key features help to obscure your...

Norton Safe Web negative reviews, comments
Norton Safe Web Negative Reviews

Norton™ Safe Web is for macOS and the Safari browser. Norton Safe Web works with Safari to warn you when visiting poten...

Symantec Work Hub negative reviews, comments
Symantec Work Hub Negative Reviews

Symantec's Work Hub provides a complete mobility management solution for iOS devices. Work Hub implements enterprise mob...

Norton Genie: AI Scam Detector negative reviews, comments
Norton Genie: AI Scam Detector Negative Reviews

Genie is an industry leading AI-powered scam detection tool that will scan and review text messages, emails, websites, a...

Norton Family Parental Control negative reviews, comments
Norton Family Parental Control Negative Reviews

Norton Family provides tools that teach safe, smart, and healthy online habits. It also provides insights that help you ...

Symantec Work Web negative reviews, comments
Symantec Work Web Negative Reviews

Symantec Work Web allows you to securely access your company’s internal websites and content from your iOS devices. Toge...

Norton Secure VPN & Proxy VPN negative reviews, comments
Norton Secure VPN & Proxy VPN Negative Reviews

Keep prying eyes out of your mobile activity online with Norton Secure VPN for iOS. Protect your mobile online privacy w...

Norton Safe Web Plus negative reviews, comments
Norton Safe Web Plus Negative Reviews

Norton™ Safe Web Plus gives you NORTON SAFE WEB and NORTON PASSWORD MANAGER for Mac® and the Safari browser. NORTON SAF...