4.6
4.68123 star

Total 35 Negative Reviews

Kia Access App Complaints & User Negative Comments 2023

Kia Access app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Kia Access? Can you share your negative thoughts about kia access?

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Kia Access for Negative User Reviews

Slow app and connection to carFirst and foremost let me say that I have only had the opportunity to use this app for about a month. I am fully comparing this to the Tesla app that I have used now every day for the nearly three months. The communication between the app, and the vehicle takes several moments. I understand that for most features here with the gas vehicle, there is a safety concern of auto starting inside of a garage, so pressing and holding to engage that as a user experience is not that bad of a deal, but the 30 seconds or so it takes to get to the car does make a difference. Kia really needs to focus on the connection issues between their communication providers and their own vehicles. My experience with the Tesla app along with my model three are nearly flawless, and almost instant it’s a far better experience and that should be a huge concern for Kia right now..Version: 6.2

Should be free...unreliableIf this app were free, i could totally cut it some slack. Unreliable is an understatement. I’ve officially had my car for 1 year and got notice my subscription had changed. (This is my 3rd Kia) I went to check to see the cost.... WHOA! Kia has lost their mind. Over $200 bucks for something that barely works. I assure you my WiFi connection at work is strong and the distance from my desk to my car doesn’t change. So why are There are days when the car doesn’t start. After several “lost connections” it’s time for me to head out in the cold and start my car the traditional way. After so many 1 star reviews I’m surprised Kia, king of customer service, doesn’t either offer it for free or turn it off until they can get it working correctly. It’s a cool feature to a cool car, but it doesn’t work and I’ve had it a year. The connecting rate has to be under 15%, that’s unacceptable and should have never been offered to customers. I have the add and the web version, it doesn’t work..Version: 3.6.0

Absolute worst app on my phoneI’m a proud owner of a Kia telluride but this app here just makes me feel like I bought a lemon. Constant SSL errors, constant timeouts, constant times I can’t even log into the app, and this is across multiple devices. There was another time that I had a red ribbon stream across the login screen and I wasn’t even able to fill out my credentials and that’s after deleting the app and reinstalling it. This is on an iPhone XS Max. I’m always in an urban area on 4G LTE, or on a fiber high speed Internet line. It takes several minutes to login and hit the start button, and even after all that work it won’t even run for more than 10 minutes so hardly does any good in the Florida sun when you need to run the car for 30 minutes to cool it down. Don’t get me started, and they want you to pay every month for this app too, I think not. I’d rather go with a third-party vendor then to pay for this. Since this was a first generation vehicle hopefully you’ll make it right sooner or later..Version: 3.12.1

App is surprisingly buggyThe app consistently says my estimated combined range is 0 miles and for some reason it often reverts to an older reading of my battery charge level. The dashboard on the actual car gives the correct readings. Surprising that these kinds of issues persist on version 5 of the app, especially if you have to pay for a monthly subscription to use it. UPDATE: The app now shows my estimate combined range. It seems like I had to drive a certain number of miles with gas for this to happen, even though the range estimate always appeared on the dashboard in the car. What continues to be an issue is incorrect readings (battery charge, gas tank level, and range) that seem to reflect older values. This happens when the app cannot connect with the car because it is in area with poor Verizon coverage. For some reason the app doesn’t display the most recent reading when it last connected with the car but reverts to one before that. Finally the display of the gas tank level alternates between green and white/red. Weird..Version: 5.8

These are all fake 5 stars.STAY AWAY FROM KIA! Nothing but greedy. I mean they charge you $15/mo if you want to simply remote start your car on a cold morning. Keep in mind this is only $150 a year if you do it annually. It’s pathetic. And oh, you want to be warned that you 12V starter battery is low? Sorry that will be starting at $6/mo. Yes, that is right. Kia says “screw you, we would rather leave you stranded if you don’t cough up $6/mo.” What is in the next update? $15/mo if you want your side airbags to work? The brand is so unbelievably pathetic. But don’t worry! They will make sure you know when service is ready all for free, so you can go in and get ripped off at their dealerships. I have loved kia for so long through their rise to glory the past 2 decades. My Sorento was awesome, but after purchasing my wife’s new Kia Niro, they have officially lost my business. Stay away from companies like this, because once they realize they can gouge money from you, they are just going to keep doing it. Also I am highly skeptical of the 4.6 stars due to the poor quality of this app and the terrible lag time. Also the sheer lack of features for the price you pay each month. Seriously, it is $6-$20/month. I am the go to car guy in my vast community of friends and never will I recommend kia until they remove this monthly cost to access features that should already exist on a $30,000 purchase. The greed is unrivaled and I am severely disappointed..Version: 5.2

Should not be a few to access basic featuresThis app was barely tolerable during the free trial period. The constant lags and failures to connect and just general issues with the functionality of this app have been terrible since we bought our new Carnival. I lived with it while it was free, but now they want to charge a monthly fee just for the joy of waiting minutes to *hopefully* execute a remote unlock or start command?! I have owned other brands with similar apps that function much better and never charged for the service. It’s ridiculous that Kia wants up to $20 a month for halfway working app just to access basic features on a car I already paid $40,000+ for. This terrible app and subscription scheme is rapidly turning me off of a brand that I used to love. Kia executives, please hear me—you make great vehicles! Over the last couple decades I have been continuously impressed by the strides your company has made in terms of quality and reliability. Please do not destroy your credibility with nickel-and-diming your consumers to death. It might increase revenue in the short term, but I know I’m not the only customer who is disappointed enough with this experience to steer well clear of you in the future if this doesn’t change..Version: 5.6

Slight issueSo I’ve used the UVO app before and I loved it. However my issue with this app is it doesn’t sync properly. My odometer is not synced and it doesn’t show me the status of my car or the battery (I have a 2022 niro) nor does it give me ANY of the options to remote start or unlock. I have to physically go onto the website to do all of that. I’m not completely sure why the app doesn’t update and do this. It’s really weird. I’m hoping that the review will trigger someone to help me problem solved so I can update the review honestly. That would be amazing. (: other wise I’ve always loved these apps they’ve been amazing I love the remote start feature and the remote lock/unlock. Being able to remotely adjust the climate of ny car is amazing as well. I love all of that. I just want to be able to do it directly from the app and be able to see the battery of my car without having to log onto the website. I’d love to be able to do it from the app itself..Version: 5.1

Dissatisfied… frustratingly slow!I was sooooo excited when I first downloaded this app. It was the only way to enable my defrost, heated seats, and heated wheel after using the auto start. However, every time I attempt to use it, I find I’m waiting forever for it to actually do anything. It takes about 4-5 minutes before it’ll lock my door ( which you have to do prior to using the auto start) and then another minute or two to start. Sometimes I have to do twice because it just doesn’t activate the first time. My phone only stays lit for one minute so this becomes frustrating when I’m trying to get ready in the morning and have to keep tapping my phone or stop what I’m doing to unlock it. I don’t understand why you can’t program the car to start the car with these features enabled without the painful app!! The 72 degree setting, and the fact that you can only run for 10 minutes before it shuts off, makes it a cold car getting in when it’s 10 degrees outside like today. Grrrrr I absolutely love this car but HATE getting in a cold car. What the point of auto start??.Version: 5.1

Extremely DisappointedThe app was working fine for the initial free year. Literally as soon as I paid for the first month subscription, I haven’t been able to use ANY of the remote features. I mainly get the message ‘Remote request error! Your remote request failed to complete’ even though all conditions are met. I called customer service a few days ago and they were able to get it to work remotely. Next day I tried and it’s back to not working again. Today’s error message was ‘please start or move your vehicle. It may be in a low coverage area or may not have been started in a few days’. I just got home from work 10 min ago and parked in the my driveway, where I’ve parked the entire time I’ve owned the car. We’re going on week 3 of not being able to warm up my car in the dead of winter using a service that worked absolutely fine for an entire year parking in the same spot outside my house for no apparent reason. Please fix this immediately or reprogram the vehicles to maintain whatever climate control you have it set to when you turn it off when starting using the remote start via the key fob. 72 is not a useful temp for extreme cold or heat!.Version: 5.1

Constant error messageI would give this a one star but the only thing that works is the remote start schedule which is very convenient. I’ve had a case in with their support for over a month. I sent screenshots of the constant popup error when you open the app that says they’re experiencing system issues. I have the latest version. Updated in my car and still no end to the problem. I’ve kept up with the maintenance schedule for my car using the app but it doesn’t update the car so I constantly get a display message that I’m behind on my schedule maintenance when I start my car. The app always displays that I only have 20% gasoline when the tank is full. When I contacted the support they say 48 hours I had to reach out to them well over 48 hours to get a response. The only thing they offered was delete the app and reinstall it. That doesn’t work. I’m paying for the premium service and the only reason why is that on cold mornings it’s nice to have the car auto start working and a warm interior waiting on me..Version: 6.5

Should be a 0I only gave it one star because 0 is not an option. The app works only some of the time, and when it does work it is agonizingly slow. Many times it just does not open, and yes I am in an area with good service. When (and if ) it does open it takes forever to start my car. It just keeps spinning. This whole process takes a minimum of 2 minutes, and usually longer. I have updated the app, so I have the latest version so that is not the issue. It is a very poor app. I had an app for my Chevy previously and it was wonderful. I own a 2020 Telluride and have had it for 3 months, and everytime I use the app to start my car, or try to use it, it is very frustrating. Having the option of using a key fob in addition to the app(which my Chevy offered) would be wonderful. And the idea of having to pay for this app to start my car, when using it is like getting your teeth pulled, is just plain ridiculous. Sorry Kia....I love my car but your app needs some serious work..Version: 3.11.0

2023 Kia soul breakdownPurchase my Kia soul Feb 2023 with like 9 miles it’s been sadness my car turn off turn on idle didn’t work took in to dealer and they said they fix it in March 2023 it still does the same sometimes it works sometimes it doesn’t. The heater I complain about it they say it works but it doesn’t it takes 20 minutes before heat starts coming out. The small shelf about the compartment where you hook your phone to heats up like fire something wrong. Now my seatbelt in the passenger doesn’t work which means can’t have no one sit in front with me. I’m 62 yrs old I brought this car so I can have peace of mind no all I have is heart ache. Also weird I was in my driveway started my car and the warning light came on the one with a triangle and a exclamation inside the triangle what the heak scared me it’s the California proposition 65 one mind you I was in the driveway. Also today my red lights started flashing on my dash warning I was going like 5 miles an hour in a mobile home park. I love Kia but I hate this one why can’t I get help. It’s only a couple months old. I brought a new car so I wouldn’t have to deal with break downs. Something is wrong and dealers at Kia want nothing to do with me they are mean..Version: 6.5

Not at all reliableIve used or attempted to use the app since April 2019 and haven’t gone even one week with reliable functionality. At times it connects and locks/unlocks and completes remote start functions fine. More often I am experiencing problems that seem based in the lack of robust UVO network. I’ve experienced many problems with infotainment screen not displaying time at all, complete loss of GPS and zero voice navigation availability after using app to start vehicle. A soft reset inside the vehicle does not correct the issue. If this happens I have to shut off vehicle let it set for at least 30 minutes and restart NOT using app for resolution. I live in an area where the network signal is suppose to work fine for the weather widget but it doesn’t work regularly. Customer service has not explanation or recommended reasons why system doesn’t function reliably or why network is not robust and dependable. The fact that new vehicle is only getting free app access for one year is really poor especially given I can go a week without experiencing problems..Version: 3.7.0

Less than the bestI’ve had DroneMobile with CompuStar placed in my previous Honda and absolutely loved it. It was very responsive, easy access from my apple watch, and the great interface on the app. When I sold it to buy my Kia Sorento, which I absolutely love, I have become very displeased and frustrated with the remote app. It always logs me out, in which I have to input my email and password in manually (there isn’t even a save log in / password option) each time and same with the apple watch. I would love when I’m getting ready for work that I can use my watch to easily start the car with DroneMobile and it would start within 10 seconds. Not with Kia’s Access. I go into my watch and it always tells me to log in on my phone (again because it always logs me out). It becomes such a chore to remote start that I just give up. It’s faster to get into my car and start it than actually remote starting it… this is not efficient at all! It also used to be that the design of the app would have a large circle START button on the middle… hate the updated version where the start button is smaller and now up and to the left. Please make this app and connectivity to the car faster and bring back an improved user friendly interface on the app..Version: 6.1

Cool IdeaThe application is a cool idea however I have found that it can turn into more of a hassle than a positive. First of all in a modern world we as the consumers are princesses and expect the doors to unlock the minute we press the button not a minute or two later. The major problem I have had besides the long delay waiting for the doors to lock or unlock it a problem with connection, I have locked my keys in the car a few times on purpose one being at an amusement park, when leaving for the day I tried to unlock my car and after a few minutes I got a notification that the car hasn’t been driven in a couple days and to start the car to connect. The 2nd time was river rafting, locked my keys in the car and when we got back hit the unlock button on my phone and nothing after waiting about 5 minutes I tried again this time I got a message that it could not connect to the server and two options, retry and cancel after clicking retry a hand ful of times I tried cancel which killed the app every time I clicked it. I tried calling the uvo number on the door window after a few minutes being on hold gave up and called for a family member to go to my house and bring my spare key. I have learned not to trust or rely on this application. Definitely not one that I would subscribe to after the first “free” year is done..Version: 4.6.1

Lied to!When I purchased my vehicle. I was told that I can start my car, lock or unlock my car and control the temperature settings in my car. This app doesn’t do any of it! Either the app doesn’t work or I was straight up lied to by the Salesman at Dean McCrary Kia in Mobile Al. It’s awful funny that my brother bought a car from the same dealer a couple of weeks later and his seems to work. This is the second time I’ve been screwed over by this dealership in my lifetime. I will not go back to them. I was also told that my first oil change would be free if I completed the survey that was sent to me. After completing it,I was told that because I didn’t give them a perfect survey, I don’t get the free oil change. Also was supposed to fix my door where the detail person scratched it with a razor blade… they attempted to fix it but it was a horrible job, they told me who to call to set up an appointment to get it fixed and I’ve called several times with no return calls. When I call the dealership or the salesman and leave a message… they will not respond to my calls either. You should not have this much hassle when you buy a brand new car!.Version: 6.5

Will not be paying for this after the free trialI have had similar issues to those mentioned by other people. Many times when I try to log in, it stays stuck on the login screen and shows as though it is loading. I have tried shutting down the app and restarting, and it will continue to give me issues upon trying to login. When I can log in, I have issues with the remote start. It takes several minutes for the command to start the engine to go through. Sometimes after waiting several minutes, it doesn’t go through at all. I have tried the remote schedule and sometimes it fails to send the message to the car. I have a 2021 Sorento Hybrid and it is parked in my driveway. I will often stand by my house window that is directly above and just a few feet away, and it still doesn’t work so it’s not a distance issue. I have sent a message to Kia about this. We will see if it gets resolved. I will update when I hear back..Version: 5.1

Doesn’t Deserve One Star!!This feature worked great for all of three weeks when I purchased my new Optima. I was really enjoying the schedule feature as it made the daily process automatic. For the past two weeks it’s just a waste of space on my phone. As others have stated, the remote start was heavily touted during my sales experience and it wasn’t until afterwards I learned it only worked through the app and only last week did I hear about a monthly subscription to use it when my warranty expires. What a waste of time and money for Kia Motors to put such useless equipment on cars that can’t be accessed by the consumer without the hassle and added expense of a monthly subscription. But that’s a mute point because the App doesn’t work!! It constantly reads that my car is unlocked which it isn’t (every attempt to lock it from the app so it reads properly is returned with an error, failure to communicate)...I keep getting the start your car error but I drive my car daily...it will not remote start unless I’m standing 3-5 feet away from the car (a wall can’t be in between)...I even took it back to the dealership last week and they’re clueless as to how to make it function properly!! Again, what a waste, fool me once...first and last Kia that I’ll ever purchase!!.Version: 3.5.0

New update is mehThe app is okay. Sometimes it works, sometimes it doesn’t. I have perfect WiFi connection where I mostly use the features of the app, but sometimes app will say “cannot process your request, make sure doors are shut….” blah blah blah. I can usually get it to work the 2nd or 3rd time. However, I have to say the newest update is just, in layman’s terms… Ugly and not very user friendly the way the previous layouts were. Going to the dashboard, you used to be able to clearly see if your doors were locked or if your engine was on or not. now, it’s not easy to tell anymore. I’m sure there was a reason for the update and the layout change, I just think the developers maybe forgot that the app needs to be functional and clear for the everyday joe. It is what it is. I’ll probably continue paying for the service, even tho it doesn’t work half the time. When it does work it is very convenient. However, the new update and everything for me is just lackluster and frankly, disappointing….Version: 6.1

Terrible app. Don’t pay for it.Updated review: after update 6.1, there are still all the same issues as before and then some. The remote start feature works worse now and sometimes doesn’t even start it. Scheduling still doesn’t work at all. The temperature is still changed to Celsius any time the remote start works. What a shame that Kia forces this kind of poor service on to us, as it’s the only source of some of these features. Original review: This app is absolutely horrible at everything it does. Here’s a list of stuff that doesn’t work: - The remote start scheduling doesn’t work. - The remote start (not scheduled) changes the degrees to Celsius even though my preference is set to Fahrenheit. - Sometimes while hitting the remote start button, it thinks you are hitting the lock button. - You cannot perform functions while another task is in progress. - It logs me out every time. - It’s incredibly slow flipping between different tabs in the app. I cannot believe they make you pay for these functions. Make the app work before making people pay..Version: 6.1

Not worth my timeEven with the update this app is useless when it comes to any kind of command. Tells me to start my car because it hasn’t been driven in several days when it’s driven every day or that there’s a network issue. Basically it’s only good for getting information on your car. Love my Telluride - hate this app. Def won’t be paying for it when my free year is up. Not sure an owner should have to pay for any app associated with their car with the price already paid at time of purchase. This is (for me) the one area that Kia is greatly missing it big time, especially with today’s technology. Update - I did start paying for the app for other features such as recovery in case of theft but with the way the app is so very glitchy - I'm not sure that will work. I happen to be a lucky one that has a remote start of my key fob and I have to use that more often than not. My advice - skip the app - not worth it at all. Love my Telluride though..Version: 5.9.3

So sporadicI’ve been using this app for almost 4 years and I keep asking myself why do I continue to pay such a premium price for such an inadequate app? I guess the answer might be because I like to throw money away 🤷🏽‍♀️ In the years that I’ve used this app it has NEVER worked consistently. I could try every day for a week and get nothing. I get errors like previous request still pending or move your car (I park outside). Sometimes it just times out! Not to mention the lag time between sending the command and the car receiving the command when the app actually works. I pay way too much for this not to work properly. I should’ve taken the money and used it to install a remote directly to the car. Customer support will have you reset which will work once maybe twice after that then it’s hit or miss again. I don’t know what you guys need to do to fix this but you gotta do something. Stop ripping us off!!!!.Version: 5.6

Kia UVO remote start and lock packageI am very disappointed that out of the 30 day. UVO only works maybe three times a month for me and when it does work I have to turn off my Internet and stand within 100 feet of the vehicle to even try to get the car to lock when I know it’s locked but it says unlocked. I press the option to lock sometimes it locks sometimes it doesn’t lock, if it locks I will then attempt to start it most often it will not start with that command I am very disappointed because I pay a monthly fee for the service and have absolutely NO POSITIVE EXPERIENCE TO GIVE AS FEEDBACK! I have contacted Customer Service multiple times regarding this that was how I learned that I needed to shut off the Internet customer service is wonderful each person I encounter is friendly and helpful. It is discouraging and I believe this will be my last month that I subscribe to this service based on the past six months of lack of usage for something I pay a monthly expense on!.Version: 5.4.1

Cool app, if all the features workedI just bought my first Kia, and at first, I was impressed. I can lock, unlock and start my car with my phone? Cool! I thought this app was new and so they just hadn’t worked out all the kinks. But here it looks like it’s been live for over 4 years! What? And you haven’t managed to fix all the problems in that amount of time? For some weird reason, both the charge and remote start schedule screens contain the exact same information, and every time I try to adjust anything on those screens I get the error “invalid schema request”. So now, it is stuck on the first charge schedule I set up. Also, the locations screen is completely useless, no info in there about charging stations, etc. When you click on “contact us”, a blank screen pops up. Very limited and basically useless info in the help sections. Literally nothing in the “manuals” or owner materials screen either. Why have all these functions if you are not going to set them up?.Version: 4.3.1

Slow to Address ProblemsThe customer service reps are wonderful in conversation, but no one ever follows up. My Kia Connect access worked wonderfully for three days until they tagged my car as a Massachusetts purchase. Then they took away all of my access to do anything. I’ve had better than six phone conversations with them, and even though they have removed the Massachusetts tag that limits my functionality, the app has been showing me as a secondary driver, and requires me to request access from myself, which there’s no way to authorize it. This problem has been going on for almost 7 weeks and sitting on hold waiting to talk to someone can easily last an hour, not to mention spending an hour with the rep so they have time to go through the notes and tell me the same thing. The last rep told me..Version: 6.2

Needs big improvement, could be great.The idea of this app is awesome IF it will execute the command. Oh wait, it’s not a command when it only works 1/2 the time, more of a “request”, isn’t it? 5/10 the app tells me they are “experiencing server/ communication issues”. My remote start/ climate schedule setting only works 1/2 time. I have it set to start and heat up at 8 am to get kids off to school. Often I will check my notifications to see if it has started and by 8:05 am it still has not started so I have to do it myself anyway. If the app is not working, I cannot heat up the car- only start it. I can’t remote start, enter vehicle to adjust heat settings bc then the car will not let me lock the door without smart key IN the vehicle. So if the app isn’t working, there is no good way for me to heat up the vehicle. This definitely would have impacted my purchase of this vehicle if I had known these things. Very disappointing! If they do charge for this app and service in time, I am definitely NOT purchasing! That’s really funny to me they are trying to get already customers to buy MORE..Version: 6.1

Getting betterWell I just left a positive review recently and now have to change it. Apparently there has been ANOTHER update and now my car won’t start. It also says it’s just my heated steering wheel that will turn on and not my seat? And why is the rear defrost not a separate option? I rarely need th defrost period. This needs to be fixed It’s definitely working much better now than it did the first few months. I’ve had my Telluride for 8 months now and it was a royal pain at first. It is still frustrating how long it can take to actually start the vehicle, but as I said, it is definitely better. Apparently I’ll have to start paying for this once my year is up but no one has ever been able to tell me a cost. I say another post that said $20-$30 a month. That would be insane to have to pay! Don’t force people to pay for an app and not give them the option of a keyfob for remote start! Come on, Kia! I paid a pretty penny for this vehicle and shouldn’t have to be sucked dry to remote start my car..Version: 3.6.0

Has PotentialOverall, the app is pretty good for being free, but no way I’d pay the monthly fee for it after the free trial. At least not until the kinks are worked out. I deducted 2 stars due to 2 features not working. We’ve had our 2022 Sorento PHEV for 4 weeks now. The Est Combined Range is always at 0. Not that big of a deal, as I don’t think I’ll be using the app to see how far we can go, but if the feature is on the app, it should work. The other issue is with the Take 360 Surround Image. This feature has also never worked from day 1. I get the same error message every time: “Sorry we could not capture the surround view images, please try later.” I’ve tried under various conditions. Indoors, outdoors, different locations, etc. Same failed result every time. All of the other features work, although there is a 30-60 second delay when refreshing the vehicle status. Hopefully these issues will be corrected in future updates..Version: 4.10.1

Not even if it were freeThe fact that it doesn’t save my login info and that I have to type it in every single time is so annoying to me that I don’t even want to use this app. And I’m currently in the free trial period. Once you do log in, it rarely works and/or takes forever. So by the time you’ve logged in and connected, you’re at your car and can just get in and start the car yourself. I saw the bad reviews on this when I was researching the Optima and the reviews are accurate. When I downloaded the app at the dealership I said to the salesman, “the app only gets one star.” He said “that’s because it’s new and only has 88 reviews” I didn’t feel like arguing with him - we all know how reviews work. But to his point, it IS new but needs massive amounts of improvement. However, even it was improved, I still wouldn’t pay for it. $30/month to be able to start my car remotely and maybe control the climate? That’s insanity. I’ll just walk to my car like I’ve been doing my entire existence or maybe even get an aftermarket auto-start..Version: 3.4.0

Great Idea- Horrible Product!I have now had my 2020 Telluride for close to a year and just got an email letting me know that my trial UVO is coming to an end. I was shocked when I looked at the pricing to continue!!! 25 DOLLARS A MONTH FOR A SYSTEM THAT IS ABSOLUTELY HORRIBLE! I thought it was a joke! The remote lock and start function is just plain pathetic. Kia should be embarrassed to put out such a poor product. When you use it to try to lock or start your car the amount of time it takes to execute the function is an excruciating 2 minutes plus! Often times it doesn’t even work! I’ve tried it in many locations! It you forget to lock the doors and also want to start it, it takes nearly 4 minutes to accomplish both! If you don’t think that’s a long, time out 4 minutes and see. By that point I could easily go out, start my car, and come back in! My brother has a Subaru and his system is nearly instantaneous. I really believe Kia is crazy for asking customers to pay 25 dollars a month after the trial to get such a poor system. (You can’t even start the heat or ac in my car) It’s also very wrong to use it as a selling point to sell cars. The system should be free until they can make it better. Even then, 25 dollars a month is ridiculous..Version: 3.10.0

Works But Needs ImprovementThis app works with my Kia Telluride in an urban city with good cell service coverage, can’t speak for rural areas. I understand current cell communication technology won’t allow instant response times between the app and car. That’s fine. But instead of having a status refreshing symbol for what feels like forever in this modern age (any time longer than 10 sec) I would suggest simply acknowledging that the remote start or lock signal has been sent to the Kia servers. Then when the car is started or locked, have a response ping the app/email alert on the phone, this is a message confirming the car has been started/locked. That way, after sending the signal, we can just change out or the app and do other things while we await a confirmation message. The waiting to see if the signal was even sent out is what is mainly annoying. My second suggestion for the app’s future updates is to have an interior cabin temperature reading updated on the app when checking the status of the car. This would really help owners know how long to keep the remote start running. Also, adjusting the time for the remote start duration would be great as well. Some of us want longer than only a 10 minute run time. Lastly, do push notifications even work on this app? It seems I am only receiving mainly email notifications..Version: 3.6.0

DisappointedWhen I bought my 2021 Seltos I was excited to find I had the ability to remote start my car from my phone as during the winter I have to park my car at a distance from my house. This app worked all winter the first year with no problem although much slower than my husband's Ford app. After a year I had to pay to continue using the app(something my husband didn’t have to do) so I chose to drop to the plus package. Now the app doesn’t work at my house. It will work if I am in another town or even as close to a mile away. When I called support they tried to find an answer but could only say there appears to be a data outage where my house is located. I don’t know why it worked before. This is true whether I am using WiFi or cellular. I have plenty of cell service and my husbands Ford app works. I am cancelling my subscription and hope I get my money back as it has never worked since I changed my plan..Version: 4.5

Would be a great feature if it worked consistentlyThe app is awesome when it works, has a bunch of great features like Find My Car which I’ve had to use multiple times when I go to the city. Or the remote start or door locks, having all your vehicles information in the palm of your hand is also great. The problem is that the app doesn’t always work. Many times the app won’t even load, or will shut down due to a “problem with our servers” I live in Michigan and the winters here can be quite the ordeal, the app is nice to get my car started so it will warm up and defrost before I head out to leave, but again that’s only when the app works which during the morning hours seems to be about a 50/50 shot. Throughout the day the app does seem to work better, I don’t know if Kias servers just tend to get overloaded in the mornings or what but it is super frustrating when trying to get ready for work and wanting your car to be ready by the time you get out there. (I know, first world problems) but still, I do pay for this product and would be happier if I could use what I pay for on a more consistent basis..Version: 6.2.1

Problems Since updateThis app worked fine for my 2022 Seltos until the 5.7 update several months ago. Constantly sends me notifications that one or more doors is unlocked, I check and they are locked. Actually when that happens I press door lock on the app and hold as instructed, it sends the command then sends a message it failed, unable to comply. But then the app seems to update and shows the doors as locked. Very buggy. Of course when the doors show as unlocked in the app, even tho they are locked, the app won’t start the engine remotely. As buggy as this app is, unless they fix it I see no reason to pay for it after my free trial year is up. I can start my engine remotely with my key fob to warm up the car when it’s cold. This is my first car with all the technology bells and whistles and I originally thought the app was so cool. Now it’s become a frustration and annoyance..Version: 5.8

Very flakey and expensiveUse of this app is free for me right now but in a few months they will be requiring a $20-30$ monthly fee, which is really crazy. This application is at best half baked and not worth paying money for. Remote Start requires you to have the doors locked before it will execute. So you have to remotely lock the doors and wait while the entire app is locked up for a few minutes so it knows the doors locked or not. Sometimes that doesn’t work. But when it does work you then can try to remote start it again which may or may not work. This should be a single command that locks your car and starts it. And it should do it in the background and not lock up the entire app. And it should support Siri and shortcuts so you don’t have to open their shoddy buggy app and spend 2 minutes just to remote start your car. I love the Telluride, but this app is a joke and to charge a fee for something this broken and unreliable is insane. Hopefully they extend the free trial for users who have suffered using this dumpster fire of an application if they ever fix it to be usable..Version: 3.5.0


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