EVgo EV Chargers Negative Reviews

EVgo EV Chargers App Complaints & User Negative Comments 2024

EVgo EV Chargers app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using EVgo EV Chargers? Can you share your negative thoughts about evgo ev chargers?

EVgo EV Chargers for Negative User Reviews

✓ Slow, buggy, and intentionally misleadingI am only really using them as I got a $500 credit with my bolt purchase. There is a major bug that if you do not have a payment method added and add ChargePoint to the filter it will not show any stations anywhere. EVGo denies that there is even this bug. Also if you do not have an extremely good cell connection it will not be able to find any stations or just the ones you are near. All my other apps work and have internet, but Evgo is extremely picky. When I start a charge the charge will start after a little bit, but they app will always error out after a minute or two. It will show I am charging shortly after. Lastly with the $500 credit they require you to add a payment method to use it and of course when you are buying anything they do not show what payment method they are going to use, the credit or or credit card. They are relying on you not knowing and assuming it would default to the credit first. This is not always true and never true for the monthly plans..XSPARExSTEWxVersion: 8.6.0

✓ Terrible updateThis app worked wonderfully for the many months I’ve used it. That is, until the most recent update. What the company improved UI-wise they’ve destroyed in terms of functionality. The app takes forever to open, minutes to load the map of chargers, and more time than previously in beginning the charging process. The previous version was incredibly fast, and I never had any issues. My car already charges more slowly on evgo stations than other stations, but I’ve stayed with it. This new update makes it more likely I’ll switch to electrify America or another company. Finally, the app continually asks me to add a payment method. WHY!? My payment is the exact same and unchanging. Absolute garbage..MacBook AccountsVersion: 7.9.0

✓ Terrible Customer ServiceTerrible customer service. I have a Tesla Model 3, but have used Evgo once since signing up for the membership back in August of last year. I called to cancel because it was hard to find a way to cancel in the app. I asked for some credit because I haven’t been using EVgo and attempted to cancel in the past. Not only did they say no (which maybe I can understand) but they took away my existing credit of $23 that I could have used before it expired and said that it was a glitch in the system and I shouldn’t have that much. The woman I talked to wouldn’t put her supervisor on the line. This was a very disappointing interaction with the company and not a good way to do business. Very unhappy with this company and not a positive experience at all..DocHollidayeVersion: 7.18.1

✓ Setup and first use is painfulThe app has several one way processes that are confusing. You don’t think you need to set up auto charge, but it’s hard to back out when it asks you for the VIN. Later, I realize that auto charge might be the only easy way to activate a charging station. Another challenge I had was the credit card set up. My credit card was expired, but the app didn’t tell me – all I got was an error message on the charger station itself saying error. really helpful! Once I entered a proper credit card in there, I finally got my first session going. But the app doesn’t allow me to delete my old card. What?? I feel like the error messages at the station itself or on the app could have been a lot more friendly. This is banking on the fact that you must charge your EV, so you will put the effort in or you can’t drive. People who have a choice will go somewhere else or use a different app..MarkBoidVersion: 8.18.0

✓ Charger Dead or Charger glitchy!I had a run to the airport at 4 am. A 190 mile r/t. I planned to stop a a charger with 20 miles of battery life. That EVGo charger was broken! On to the next one,15 miles away! I arrived with 1%, 0 miles on the battery! That charger would not scan my phone app nor take a credit card! I called customer service and it didn’t go through! I’m looking across the street at 6 Tesla chargers, all available and working! Finally, the customer service representative answered and was able to reset the charger and got it working. When I asked what went wrong his response was, “It was just a glitch!” No one needs a glitch at 6 am! Thanks to the customer support, I’m not stranded in 25 degree weather!.Cold and Frustrated!Version: 8.18.0

✓ App does not accurately reflect availabilityThere’s a charger at my work that has been out of service for weeks. I’ve submitted multiple tickets, had various conversations with customer service and there has been no change. I understand that there are issues that are outside of the control of the people at the call center who are trying to help. I understand that there are difficulties in repairing chargers that are due to forces beyond my comprehension. However, this charger displays as AVAILABLE in the app. It’s not available and it does not work. What I cannot understand is how it is outside of everyone’s ability to change the availability on the app for this charger, considering it is non-functional, it’s status should be reflected accurately in the app. Maybe I’m just frustrated that this service I pay a monthly fee to use is not working out the way I want. Maybe it’s a feature and not a bug..GilbertoRusVersion: 8.3.0

✓ Can’t register in CanadaWhy do you offer a charging app on the Canadian App Store when it won’t let you register outside of the US?.FmanowheremanVersion: 7.16.1

✓ Worst AppI recently download the app but this app doesn't work for me. I accidentally tap at the charge bottom when I wasn't at the station. The app started to charge me the money for it when my car was not even plugin. I had to call the representative to stop the charging session, then she told me I got charge $1.50 for starting the session. The representative doesn't even helpful and can't even answer my question when I ask them how to stop the charging session on the app when I accidentally tap it. Too bad I have to delete this app and close my Evgo account. Bad experience with Evgo. Compare the customer service between Evgo to ChargePoint. ChargePoint has a better customer service and better app to handle the customer needs. I'm able to stop the charging session on the app with ChargePoint and don't have to deal with the hassle on the phone. Goodbye Evgo..Addy89Version: 5.0.2

✓ Same for me in Canada!Same for me in Canada!.ChristianpopoVersion: 7.9.0

✓ Fast charging. Frustrating issues with chargers.EVgo has some of the faster charging stations around, which is great. However, they often lack signage to indicate that non-EVs shouldn’t park in their spots and they currently do not have a policy to enforce towing when this happens. I often show up at a spot that’s supposed to be available to find some huge truck blocking the charger. Further, the Charge Point app does a much better job of giving an indication about how much your car has charged and how much more time it will need. I find the EVgo app cumbersome on this front. It also regularly takes forever to load a charging point and get the charge to start. The whole thing is unnecessarily glitchy and I wouldn’t use EVgo except that, again, they have fast chargers..SallyburgermomVersion: 5.5.13

✓ Unreliable app. Unreliable chargers. Unreliable company.People who use EV’s on a regular basis trust that the chargers they use will be available when they need them. Just like anyone who drives a gas vehicle can trust that the gas pumps will work, without having to think about it. EVgo’s app cannot be trusted to give you accurate information about the status of their chargers. On several occasions I have seen two “green” indicators on the app, meaning the charger is available and functional, only to discover that the charger is down once I’m on site. I wonder if EVgo understands how disruptive this is to their paying customers. This also underscores the problem of chargers (at least in my area) going down with upsetting regularity. EVgo will tell you if you call that chargers don’t stay down for more than a week or two. Nope. I’ve seen chargers go down for months at a time, stay on for a few days, then go down again. Something is seriously wrong with the way EVgo operates and maintains their equipment and their network. Hopefully other EV companies will come into the area and give us some meaningful alternatives so I don’t have to keep playing roulette with EVgo..Yet another musicianVersion: 5.7.23

✓ Ev Go simply doesn’t work consistently or reliablyI've tried multiple times over the years to use these stations and there's almost always some type of issue regarding some aspect of the charging transaction, ranging from it not being able to find it self on the map, the stations being down, inability to initialize the charge, etc. Ev go is synonymous with non working ev stations. So much so that they should not even be considered when one is planning on where to charge your car. The time spent trying to call customer service from the Ev go station to figure out why the station isn't working (this time) is time that would be better spent driving to a station that does work reliably and consistently....because that's what you're eventually going to have to do anyways..Roger roundlyVersion: 8.6.0

✓ Canada no provinces selectionDuring registration. Once you select Canada as country. No provinces available for selection.Lazy writerVersion: 7.6.0

✓ MehSigned up having never actually been to an EVGo Charging station but seeing that there were 4 in the city versus 1 Electrify America. What they don’t tell you is the cables are about 1 foot long so if your charger is not located at the front of your vehicle or rear closest to the charger (which mine was neither of those) - good luck. I had signed up for a membership to try to save and I’m basically out the membership cost unless they decide to refund it which I’ve requested. Also there’s no clear way to cancel your plan - the link does nothing when you tap on it - so I’ve requested an account deletion instead and I’ll monitor for attempted re-charges. Worst case scenario I can always dispute with my bank since their chargers aren’t compatible with my car and they don’t disclose the cabling issue..Mytw0b1tsVersion: 9.2.1

✓ Insane greedThe app as far as I can tell is fine I just didn’t realize the insane greed of this company. you have to have a plan with them. I went with the cheapest one, a dollar or so but then you can’t use your card unless you have at least $10 on there so in perpetuity there will always be five dollars or so that you cannot use on this card. The card is in my Apple wallet and shows I have a balance of $3.35. The charger won’t allow you to use your own money even though $3.35 would probably give me about 50 miles of range if I needed that in a pinch, that would be great. The icing on the cake however was an email I got for a late fee because they were able to charge my card. Excuse the heck out of you. Where do you get off charging a late fee to reactivate service I don’t know a single other company that does that that is an insane business practice. I have closed my account and will never use one of your chargers, unless it is an absolute emergency. i’m lucky that there’s a ChargePoint chdEmo charger by my house..MarsZKronicVersion: 9.0.0

✓ Paperweight made of electronsHaven’t used it in a while, so I updated my app uploaded a new credit card (the old one had expired) subscribed to a plan, comfirmed by my credit card alert system notifying me of the charge immediately , and… The app doesn’t find any stations anywhere in Mountain View, California. Searching for them on the map didn’t bear any fruit either. Meanwhile, I’m parked right in front of one and the map is showing my location accurately. So I call customer service so they can activate it for me and they say well we see your credit card in there but your account is still suspended because you don’t have an active credit card… What? Presumably, something is wrong in the plumbing between my recently updated credit card information and their main database. Between both mistakes the app is useless. I’m going to try to get my one month subscription fee back, and right now I’m paying an arm and a leg per kilowatt hour using my naked credit card. I’m still giving the app one star because I have used it successfully before. It’s just been a while. Right now though it’s a paperweight made of electrons..OrionEridanusVersion: 7.16.2

✓ Wouldn’t recommend for rideshare driversWas told to use this app for charging and have regretted it every moment. The chargers almost never work and you have to call customer service. They do work sometimes but they will be the slow ones. When you drive up if anyone else is there you will find they either have had an issue or found the one charger that does work meaning yours won’t. Once I called them and the dude laughed in my face and then hung up.I called back and they hung up again. Another time I called and a lady was super rude to me and they took like $80 off of my card and I still couldn’t charge. This being said, I have a lot of patience and a sick sense of humor so I can appreciate a one off but it’s been like this for 3 weeks- issues maybe 75% of the time which is costing me money and time I don’t have. I would recommend finding other chargers/apps to avoid the hassle..XosugarkittyVersion: 8.16.0

✓ App less reliable than the chargersI don’t understand this company. Their app is so bad. My car wouldn’t charge- it started to charge then would stop 3 seconds later. No error messages on the app or the charger, and the car said “check charger”. I tried 8 times with no luck and drove away. I submitted a support ticket and they said it was because my credit card was expired. What?! Why wouldn’t the app just say that? I’ve also had a lot of trouble getting chargers to start from the app even when everything is fine. This company doesn’t care at all about user experience. All non-Tesla automakers should help these fools figure it out so that driving non-Tesla electric isn’t so frustrating..Riles2468Version: 8.5.0

✓ Unreliable and misinformedChargers are unreliable, the support staff over the phone are useless. My car wasn’t charging one time and they told me it’s because my cars voltage was too low to accept a charge so I had to get towed. That was not correct the dealership checked my car and it was fine, and put it on their own fast charger(that was very slow and I had to wait two hours to get about 30% charge). Truth was my payment wasn’t going through because my bank was blocking the charge, but somehow it was my car‘s fault? When the chargers are down (and there’s no other EVgos within 60 miles) they wouldn’t refund my subscription even though my local charger has been down for over two weeks now. Speaking of that subscription I had the top level subscription which included reserving a charger, none of the chargers within 150 miles have that feature so I don’t know why they’re advertising it either. Chargers are always in bad locations, they’re expensive, and service is terrible. Cannot recommend at all. They’re up is also terrible, and glitches frequently. There’s no ability to add Evego to Apple Pay, instead they send you a physical plastic card? That’s what’s best for the environment of course. And that of course is also more convenient because I definitely want to keep track of another stupid plastic card..Gen Z 😍Version: 7.8.1

✓ DisappointingThis is an app that has data but wants to make it hard for you to get it and use it. When you search the map it does not show you the results on the map, only a list. What? There is no search from my current location option. Just dumb. Then if you move or resize the app it does not let you perform a search in the new area. Frustrating. This app was recommended by a car rental service but it doesn’t have the end user experience in mind. I’m telling them to suggest a different app. Because I am nice I won’t mention those other apps in this space, but they’re easily found. To evgo developers: just look at what Yelp has done with map searching and you can take a step in the right direction. Until then, I will use other apps to search for chargers..PodSquadNYCVersion: 7.18.1

✓ Do not sign up via the appDo not waste your time trying to sign up using the app—it does not work! USE THE WEB SITE instead: it is painless, easier, and it works. The app wants your address, and then makes you enter it a second time. It says Country is required, and says you must pick your country from a list, but it never shows the list. You have to pick your car’s Year, but the choices are single a double digits from 0-64. When you finally enter your credit card, it rejects it. When you page back and forth through the form pages, it forgets what you entered before forcing you to renter the information again. I generously gave the app 2 stars because once I signed up in the web page, it worked fine to select and start charging..MiqueHVersion: 5.6.1

✓ TerribleWaisted 4 hours walking around and having a really, really, really long lunch. A flaw in the app will shut off your charge if screen is bumped when you put phone away. I checked later to see how charge was coming. Called there support line to which I was told everything was fine. -I explained I could no longer see the screen that says it’s charging and asked how to get back to it. If you can turn off charge from app and not just “at the pump” you should be able to verify it’s charging, turn it BACK ON if accidentally disconnected, heck even set limits. Say, “fill er up” or “put $10 on 5” whatever. Seriously lame. Now I have to go back tonight and sit in parking lot for 3 hours, as everything will be closed. Really disappointed, what an oversight not being able to start/confirm charge when you can apparently stop one in progress by putting phone in pocket..MonkWiseVersion: 5.5.11

✓ Terrible, both the app and the serviceI don’t typically write reviews for apps but holy crap was my experience terrible. I cut it close and stopped to charge. First issue was that the credit card function was down, so I had to download the app. Then during the lengthy registration process, the app froze on multiple stages requiring me to quit and restart (had to enter my credit card 3 times). Then after standing outside my car like an idiot for 10 minutes, I finally started charging, and I was able to add 3 miles of range before the charging dropped to 6kwh (basically nothing). This happened twice before I decided to go to the supercharger that was out of the way. EVGo, please cease existing and let someone else do it better..TartarseanVersion: 7.14.0

✓ Awful Just Awful. Don’t Do It. You’ll regret it.Straight up trash! The chargers never work. This company is precisely why people are either skeptical or hate EVs. Reliable and functioning chargers are an absolute necessity for being able to operate your EV, much less avoid the ‘range anxiety’. This company needs to either put up, or shut up. If gas stations were this unreliable, people would be furious. Get your act together EVgo. Fix your quality issues and stop being part of the problem. If i’ve been to an EVgo charging station ten times, then ten times there was either 50% of the chargers weren’t working, or 100% weren’t working. Even the ones that actually work will stop mid charge with an error. I just had three charging fault errors in row and said F@!&k this, i’m never coming back..NightmareCo.Version: 8.16.0

✓ HorribleHonestly these charges are garbage. 80% of the charges in Los Angeles County DO NOT WORK or are out of service but will say that the charger is open, available and ready for use on the app. When charging stations go down they rarely get fixed or worked on unless they are in gentrified areas like, Beverly Hills or Santa Monica. For some reason EVgo also thought it was a good idea to put alot of these charging stations in parking lots you have to pay to enter in the first place. So not only do you need to pay to charge but you also have to pay to enter the parking lot EVgo decided to place the charge station in. In my opinion Electrify America is the superior option and EVgo is more stressful the helpful majority of the time.Arthur Mann IIIVersion: 9.1.0

✓ Canadians cannot registerNo option to finish registration, since no provinces are shown in the choices..Heri12345Version: 7.7.1

EVgo EV Chargers works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact EVgo EV Chargers.