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EVgo EV Chargers App User Positive Comments 2024
EVgo EV Chargers app received 30 positive comments and reviews by users. Can you share your positive thoughts about evgo ev chargers?
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EVgo EV Chargers for Positive User Reviews
✓ Too many broken chargersApp works well, but there's just too many broken chargers. Most of the time the app is updated but there's certainly occasions where I've had to move to multiple open stalls to find a working charger even though the app says they're all online. I know that applies less to the app than the company, but the app itself could be 5 stars if it had ETAs on repairing broken units and was more up to date. As for the company, why does it takes weeks to months to fix a charger? Also, busted chargers should be indicated better so car after car doesn't pull in to try it, and getting frustrated. Maybe an LED on top you can see when approaching. Red (or off) for broken (not online), green for working, and blue for in use/reserved. Or something to that affect so we don't pull into broken or reserved spots as often..Version: 8.16.0
✓ Awful locationsNo complaint about the app as such, but the EVgo locations tend to be awful, such as not so good shopping centers, in front of Walmart, etc. Like I’m going to spend an hour shopping at Walmart while my car charges? I suspect these are subsidized by cities or the shopping centers to get you to kill what’s left of your soul and spend yet more money on yet more stuff you don’t need. Why not put them next to nice parks or cafés so I can enjoy nature, go for a run, or read for a while while my car charges? I’m surprised Subaru, of all companies, the love-themed, get-outside maker of AWD cars, partnered with EVgo. Still… good there are EV stations near Walmart. Just not useful for me personally..Version: 7.3.1
✓ OkThe EVgo app sometimes works depending on the Wi-Fi signal or the 5G signal. And high urban areas it’s fine, but if you’re doing a trip from LA to San Francisco and have to be more rural there can be a lot of issues. When I first tried it, the phone number to call for help was terrible. However, lately when I’ve needed assistance because the machines can often be vandalized, the helpdesk people have been very helpful and manage to fix things on their end, such as billing or having me switch machines and making the payment easily done because the machine was broken, I really wish the EVgo machines were all next to a Starbucks or other eatery since you have to kill at least 30 minutes to an hour.Version: 8.18.0
✓ Good customer service despite glitches.I’m an e-car owner who 99% charges at home. In the last 3 months I have had to find e-charge stations. Almost every time in need it took 3-4 stations before I found a working charger. Today I knew in advance where a charger was based on an app I used that morning for a charge, that one was a slow charge unfortunately. The first time we came, the slots were all full, so we got lunch… but then back I saw an opening. I tried the app I had found, but it was not locating the pump. After a quick call to the toll free number , we got re-charge for us both. I’m back on my way to DC!.Version: 9.2.0
✓ Quick plug & charge option is clutch!I’ve been an EV owner for 3 months & have been exposed to several charging station brands. EVgo is BY FAR the easiest to use. I set up the option for me to just pull out the plug from the station & plug it into my car & it automatically recognizes my ride & starts charging! There are other brands where I need to whip out my phone to use the app to even get the plug out of the charging station (it’s so annoying & often times time consuming). Plus, EVgo has a TON of fast charging stations. I’m typically driving to areas 1-2 hours away & it always bring me joy to find an EVgo fast charging near by & next to places I can chill/eat/shop while my ride charges. I didn’t know about EVgo before I bought my EV, now I’m so glad they are available for EV drivers like me to keep it moving..Version: 8.3.0
✓ Great charging plans and excellent customer serviceI enrolled in evgo max monthly plan and it’s already saved me money . Especially since get unlimited charging sessions. The app works great and keeps you updated on charging status. I had a slight issue with charger connector not being able to be unplugged. Well I called customer service and the associate who helped me was great and helped me to fix the issue and at same time taught me a way to get connector to unplug that’s not in cars owner manual. I was very impressed and enjoyed being educated on the connector issue since I’m new to electric vehicles so now if I ever have that issue again I know what to do. Must admit I was skeptical about what associate told me to do to fix the issue but it literally worked like a charm . 🙏🏾🙏🏾🙏🏾.Version: 8.18.0
✓ Iphone app a little glitchy but decent charger station coverageApp is super slow at providing available charger stations when you are in a time crunch. Id like to believe most spoils prefer sitting at charger on their phone charging their car than sitting on side of road lookong for a charging station that is convenient with their route. I wish they would add the ability to make favorite charger locations. I use the same charging station when commuting on side jobs. I primary charge at home. It's great that stations are becoming widely available when I need to charge..Version: 8.8.0
✓ Could use a mapThe app is usually much more reliable than the card, as I primarily use it when i constantly get errors when using the card. The only reasons the app didn’t get 5 stars from me is due to the fact that you sometimes cannot stop a charge remotely from the app, and there isn’t a map with all of the charging stations in the city. It would be more convenient to have a map to be able to plan ahead, rather than gambling on the app finding a charger near you. It would also remove the need for a third-party app to find charging stations when you are not very close to one..Version: 5.5.3
✓ A good app for a great serviceThis app is pretty straightforward and easy to use once you put your payment information into it. I set up auto charge with my car so that I only have to plug in at stations and it automatically starts a session without using the app anymore and it’s never been a problem. Just had to do the one time setup and now it’s as easy as just plugging in. EVgo has a good network here in California, my only qualm is that a lot of the chargers are limited to only 50 KW max which is lower than what a lot of newer cars can take so there is some need for upgrades to these older stations but the newer ones are fantastic. A+ service and customer support as well..Version: 8.3.0
✓ Off To A Rough StartIt was extremely difficult to get your app to work; I had to call in to customer service twice to have them manually initiate the charge. Problem was I could not sign in. App continued to not recognize my email and password even after signing up again with a new email and password. However, I was able to finally login after deleting the app and reinstalling it. Now both accounts seem to be working. I also was able to complete my first auto charge where I just plug in and confirm through the app with no tapping of cards needed. I’m glad to know it’s working now and it looks like going forward it will be a lot easier to use..Version: 8.0.1
✓ Autocharge-Easy Peasy!I expected to be on hold with EVGO customer service to finalize the enrollment onto the AutoCharge service that came with my 2023 Chevy Bolt. Seldom are these services as easy as the 1,2,3 they promote. THIS service is! On the EVGO app you 1-enter your VIN# and as long as you have 2-funds on your EVGO account you really DO just find a charging station, select the name of your charger on the EVGO app then 3-plug in. The charger has everything it needs to start charging. Now that I’m enrolled all I have to do is plug in at any EVGO charging station and charge up. I like it! Fingers crossed now that these stations are maintained to the same degree my enrollment was easy…..Version: 8.7.1
✓ App needs to be more stableI love the convenience of being able to plug up and walk away while still having access to my charge status! Sometimes though the app does not let it be known when there is a station that is offline or under maintenance and I won’t know until I pull up and see that it’s not working! Or I see in the app that it’s stated that the machine is working, only for me to plug up and get error messages minutes later about a session timeout for whatever reason.. Fix this and I can rate a 5star⭐️.Version: 8.16.0
✓ Great when EVgo stations are operational!The app is awesome at finding EVgo stations, giving charging status, pricing and enabling subscription plan sign ups. My issues have been with the charging machines themselves. Some of them don’t often connect the first time; fail after payment; fail after payment has been approved but machine won’t connect to car. Can be frustrating. If app could work more seamlessly with troubleshooting the machines and giving customer service support proactively that would be a dream!.Version: 8.1.0
✓ EV chargersI enjoy charging my car when the charging stations work otherwise I’m very unhappy. It seems like a battle every time We need more chargers here in San Francisco and throughout the whole Bay area on Highway five to Los Angeles I just reported four broken chargers at 2001 Market St. in San Francisco with expose wires. I’m at Whole Foods on Rhode Island, which is one of the chargers harmony is not working for the chademo Number, C2420 please try to put them in safer areas. Most of them are behind the building. Very dark places in very high crime areas. Which isn’t safe for us women or even men since there’s a lot of robberies going on in the bay area we need places that are well lit and maybe one day you could offer gift cards like they have gas cards I’ve been asking about this for three years. They’ll be the perfect gift..Version: 8.16.0
✓ Seattle Outlet MallDownloaded App. Easy set up. Very efficient. Maximum 60 min charge was more than enough to get us on our way..Version: 7.18.1
✓ Great, some performance issuesThe app is great, in general! You can easily find EVGo (and partner) stations. You're also able to begin charging from the app by plugging in from a station and finding the station in the app's map. I also enjoy being able to see the charge data via the app while my car is charged at a station However, I wish the app didn't slow down so much once I tried adding filters on the map to find specific charging stations. For example, the app froze every time I made a change to add or remove the Level 2 chargers from my search. Overall, 4/5 experience, and I hope the bugs/performance improves as EVGo gets more customers and more income..Version: 8.2.0
✓ App is good but stations are unreliableOverall happy with the app functionality. The main issues I have is the connection between the app and the stations are often times unreliable. Many times I couldn’t connect to the stations even though the app says it’s available and sometimes the app says it’s charging but soon after got disconnected because the stations giving out error message. A few minutes later I tried again and sometimes it would work and sometimes not. Also sometimes the status shown on the stations don’t always match the status on the app, which makes me think it’s more of a connection issue through the cloud network. Also not the app issue but often times the stations are down which is frustrating. Hope it gets better soon..Version: 9.2.1
✓ Frustrating serviceThe app is easy to use the availability and price of the chargers is great. However, there are so often problems with getting the car to start charging or chargers stopping unexpectedly that it’s really difficult to park and leave the car for an hour. I also really wish EVgo wouldn’t automatically stop after one hour, if you need to increase the rate a bit after an hour that’s fine but it’s frustrating when my car hasn’t gotten to a full charge yet and I have to restart the process to get it to 100%. These might all be things beyond the company’s control, but I really hope they can get more reliable and easy to use..Version: 8.4.0
✓ New userThis app is far better than the other 2 I downloaded. I am new to the EV car and have to say the first week or two of driving and getting used to it was not a good experience. Finding a reliable station that was working in my area was no easy task for someone who is as non tech savvy as myself. And figuring out how to maneuver through the apps and figuring out how everything comes together so that I can get the car going was a nightmare. However I’ve noticed that that this is the better of the apps I downloaded. As well as the customer service is outstanding. When I call for help. I’ll be using EVGO from now on..Version: 8.19.0
✓ Convenient only if the charging stations are workingIt’s convenient to have the fast charging station at Walgreens. But you cannot count on the charging stations are working until you get there. Some of them had been out of order without any power at all to charge the car or on the screen. The customs service is helpful when you call them to restart the station if it has power. They will offer the next closest charging station. But if you depend on finding a charging station that is working when your battery is running low, don’t depend on them for your life if they don’t work. For those charging stations without power, they can’t even restart it remotely, which requires technicians get there physically to fix then and power them up. But some stations seemed to be dead for months. Hope their charging stations are more dependable. It’s great when they work but they increase your range anxiety when they don’t work..Version: 8.3.1
✓ AppI think that your app works very nicely. However, when I pull it up and I am charging or it is turned on to show me how to get to your chargers and I pull up, it does not show me the charge on the screen when the screen outside shows me that I am now charging the vehicle, and I get in the vehicle to look at my iPhone, I have to tinker with it for five or 10 minutes and then it will suddenly decide to show me that it is charging with the circle. If you could improve upon this, so that it either gave me the choice of seeing that or not, it would be great..Version: 8.17.1
✓ The App itself has been fixed and almost perfected.Simply plug in, open the app, wait a second or two for the app to discover charger based on location, then select plug, and finally swipe right. I truly have nothing negative to say about the app. I live in Houston, TX and for the rare times i do need a charge on my Chevrolet Bolt, it is a breeze. The only form of feedback i could give, is the price of the charge, it becomes too expensive to be charging at these for a road trip scenario. Not sure about competing chargers, but if i were to be strictly speaking on app user experience. After you set up payment, its as easy as swiping right on tinder and you begin to charge..Version: 5.5.11
✓ The app is working as intended.When you look for a charging station, it will give you the closest available station. But sometimes when you get there. Someone might get there before you. It happens to us all the time. That’s why everyone should get all the charging network apps or EVgo should provide more CCS charging stations. Tesla in Europe has CCS converter for Tesla use. All the non Tesla vehicle will suffer when Tesla start charging on CCS network. EVgo should provide a pop up message that if the station is occupied while we driving to it. So we won’t be frustrated and wonder if we have enough juice to make it to the next station or home..Version: 5.5.3
✓ So very easy to useThe EV go fast charging stations are so very easy to use even whenever they’re not working all you need to do is give their support and help number a call and they are right there and they help you and you’re usually charging within a minute I have never had a problem with charging or if it there was a problem they had me charge him within a minute I love to use the EV go charging stations when I’m out and about if I need them they are usually right there to help.Version: 7.18.1
✓ Very easy to start sessionI use this app a lot when taking long trips in my Bolt EV. The app immediately recognizes the charger when I stand in front of it and I need only a couple of simple screens to make my selection and “Swipe to Charge”. Very improved app in the last several years. The main things I need are accessed right from the opening screen and the other useful features in a menu tray accessed via one tap. The notification system is easy and very useful. I wish it had the ability to display car state of charge on my phone while charging and display recent charges by others at that station (for better trip planning)..Version: 5.5.12
✓ Customer ExperienceHaving to use the fast charging station for the very first time was amazing. Not knowing what to do at first was not an issue. When I call EVgo customer service, the help I was provided was excellent. Not only they helped me to set up my account active it, walked me through the app, including how to charge an electric battery at a fast charging station. they were extremely patient they listen to me and they solved my problem. It is all about the customer experience and mine was outstanding..Version: 8.9.0
✓ First timerIntuitive. Very cool that I can walk away from the charger an monitor the charge on my phone..Version: 8.8.0
✓ Problems fixedApp went from not useful to now only needing a few tweaks. I have not recently experienced inability to initiate charge at any station in last 4 months, an earlier problem. - it would be nice to go directly to charger instead of drilling down through menus. Slow cellular slows down the process. You can favorite a station, but not a charger - it would be nice to get charging level from app. App is already talking to station for time and connection. Why not grab the %? I can get it from car’s app, but have to use car’s 3G cellular and it has its own drill down and uptime issues. - it would be nice if app showed the running total of the fee. I now guess based on previous usage and do see the text message after charging complete. Also the text message could include balance to date. You have the data..Version: 5.5.3
✓ Charging my TeslaLocation and availability for me is always great. Very rarely have I had to wait on a charging station. I have my account set up so all I have to do is plug in my car. Charging start same as if I were at a Tesla charging station. Charging speed do not reach as fast as that of Tesla but I’m never in a hurry when I’m charge so no worries on that front. Only negative I must put here is that Sidley is consistently ready to charge but unfortunately Keir has down for well over a month and a half. No cool. Help you organization by fixing the charger. If you need an electrician, give me a call. I would to be your repairman for this area. Despite this one setback, I give this station a 7 out of 10 for location amenities near by..Version: 8.16.0
✓ Perfect chargingFast and work properly.Version: 8.9.0
😕 EVgo EV Chargers Negative Reviews
