BJs Wholesale Club Negative Reviews

BJs Wholesale Club App Complaints & User Negative Comments 2024

BJs Wholesale Club app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using BJs Wholesale Club? Can you share your negative thoughts about bjs wholesale club?

BJs Wholesale Club for Negative User Reviews

✓ Ordering via app very cumbersomeIt’s very cumbersome to order via the app, particularly via 2 hour delivery which I recently got. It takes a lot of clicks to order things. For example, I cannot jump from clipping a coupon for an item to directly to order it. I need to separately search for it. I also cannot all items that I order to default to 2 hour delivery even though I subscribe to unlimited 2 hour deliverys. It’s a separate click on each item to choose that, and if I forget on one item I’m out of luck and it’s not coming. I also should be able to default on the substitutions checkbox. It currently defaults to allow substitutions for all so that’s an additional click in the shopping cart to uncheck. If I leave the cart to order something else, it doesn’t retain my choices on substitutions nor special delivery instructions. I need to enter them all over again. Special delivery instructions need to be saved across orders and only require changing if needed - that’s how almost all other services work. There should also be an easy way to copy my order from my previous delivery and just add or remove items I want to change instead of needing to build my list from scratch each time..COR Coaching and ConsultingVersion: 11.1.2

✓ Too much workWould be so nice if BJs can just make coupons auto so we don’t have to keep going through scrolling forever on what is on sale BFr we get to the club and then scroll again to see what was selected. And then in some cases want to try something new but can’t make the picture larger to see the exact type of the product. Is it too hard to enlarge a picture in this day of age???? The app it self works fine but the concept is out dated. Spend 20 minutes of going through coupons for 30 minutes of shopping I have to do per week. And then there are in club specials??? Just have all coupons come off auto and stop wasting money and environment resources on paper. Have the app show all coupons. Lastly good luck trying it id a coupon during the check out process. When the coupons come off all the way at the end I might add when u scan the product it is in Greek Hebrew or Arabic or some space language. Have the coupons come of when products are scanned so we can keep track. It is 2019 this is all common sense not some MBA degree stuff..Notnow987Version: 5.0.7

✓ Not a happy customerI Looked up a seasonal item & read that the nearest club Manchester, CT (used the store locator) had two of the items available. When I got to the store there was nothing, I couldn't find the item. When I asked for help at the customer service desk, the young lady looked it up and said it showed there was two available. I went back in the area she sent me and nothing. I asked for help finding the item but the young lady told me "there is no one to help, if the item isn't on the floor then we don't have it." I questioned "why would it say there was two in-store if you don't have them?" She replied "The system takes 24hrs to clear an available item once it's purchased, so maybe someone bought it recently & it didn't clear yet." I didn't want to continue the conversation because it wasn't helping me and the line was getting long. I had no other choice but to go to another store & buy a different style, brand & had to pay more. I've have worked in customer service in the past. The young lady failed to call a supervisor or floor person for that department (which I asked for), maybe it was on a shelf up high. Also she could of looked up another store..Josiec/o1992Version: 2.6

✓ Good concept, but pretty ClunkyOverall this app started in a good place; it is much easier to add electronic coupons vs clipping and brining them to the store. But there’s too many clunky elements I wish they would fix; enough people have complained! 1. Half the time when I load my app it asks me to sign in, even though my login and card are saved to the app. It takes 4-5 refreshes and a few minutes of sitting my phone down for it to “catch up” and realize I’m already logged in. Not ideal when you need to bring it up in a hurry in the store. 2. A complete re-haul of the available coupon would be fantastic. The categories they give you aren’t sufficient. I want a search function to type brands or items and have all applicable coupons appear. And there needs to be a second category search bar at the BOTTOM of each section; so annoying to scroll like a cat allll the way to the top to toggle to another group. 3. A way to enlarge the coupons and mentions any fine print that’s in the books would also be helpful. The “more info” button doesn’t do much but the book is specific to if sizes, varieties, etc. are excluded. 4. Would be nice if every coupon in the book is also in the app. I’ve seen quite a few on paper I cant find online. Although, that could be because the categories are so terrible for searching ....BAS12345678Version: 2.11

✓ BJ’s Online Order service is terribleIn February I ordered a dining set for my kitchen ($500 on sale from $999). Delivery 7-10 days. They use a delivery service that only comes to my area 2 times per month, and I just happen to be out the first day they deliver. They cancelled my order for some reason, and when I called BJ’s (45 minute wait every time) they said they would fix it, so I should get the delivery on 3/17. Of course that did not happen, so I called and spoke to someone that just transferred me to the delivery company who then told me the order was cancelled. I called BJ’s again (glutton for punishment) and just happen to get same sweet lady who dumped me with the delivery service, she promised to make it right. She called back as promised same night, and said the order was cancelled. No duh!! I already know that!! She again promised to fix it... next thing I know I have a credit on my bank account... A week later, she never called back... I just called BJ’s again, and held for 40 minutes and decided they are not worth my business... the worst service I have ever received from a large company. Oh btw, their app is not very good either....Rigo.OVersion: 6.1.1

✓ Unstable AppThe app is fairly functional, but I have not yet used it without it freezing, closing, or totally crashing. Bearing in mind you can only scan 15 items (a policy flaw which needs to be changed), I always experience the app freezing at some point when I scan items. I can usually switch to another screen and go back to the scan screen and continue. Most times I’ve use it, at some point the app just closes. Usually I can reopen it and pick up where I left off. Today when I used it, it closed, and when I restarted the app, everything I scanned had been lost. The previous Express Scan app was basically flawless on my phone and did not have the silly 15 item limit. I will still use this app because it’s better than scanning all the items at the end. But it really needs some work to make it stable. I use the iOS app on an iPhone 11 Pro..JABFroggyVersion: 6.1.5

✓ AnnoyingI love being able to place pick up orders via the app now that I have a newborn. However, this app has flaws: Some items are super hard to find in the search bar, you have to have the wording just so for certain items to come up. When clipping the coupons you can’t go directly to the item and add to cart. You have to clip, then go back to the search and add to your cart. It doesn’t tell you if the items are currently out of stock they just don’t appear at all. You have to be super careful that you don’t accidentally place an order for an item that has to be shipped and then you’re charged for shipping on something stupid like ketchup. I wrote this review a few years ago and this app is still super glitchy. Coupon items still can’t be directly added to your cart. Most inconvenient part about this app..Chani11111111Version: 11.0.4

✓ Erratic unpredictable performanceUpdate 5/19, the app developer got back to me about my issues, which is appreciated. I followed their instructions and it did not help. Has the app been upgraded to work with IOS 15.5? Thanks This AP seems to be severely flawed. Shuts down completely without any notice. Even though I have a strong Internet connection it just closes for no apparent reason. Coupon search function is very slow and it often seems to cause the app to lock up. On several occasions I have searched for some thing and then put the device down and waited 10, 15, 20, minutes and still nothing has happened. And this is all with either a strong 5G connection or a very strong wireless connection on my home Internet. This is all very disappointing because I like to shop at BJ’s and this would make it easier and quicker for me rather than walking around looking for things, I can check for things using the app and then decide what I want before I go there. Please, please, please fix this terrible app..FanofniceweathetVersion: 10.1.6

✓ This app is as worthless as Bj’s customer supportI have contacted Bj’s three times now regarding their app not working for me. I can login on the website and place an order yet when I try to use the app it tells me I have the “wrong credentials”. I try to reset my password using my email and it’s not registered. How is it not registered if it’s the same email I’m using on the website?!?! The company offers no solutions and it is an it issue on their site. If I try to create a new account using my membership number with the email that is registered (yet the app claims it doesn’t exist) I get a message saying that the membership already has an account setup with dundundun the same darn email. Wait but doesn’t that email not exist. Oh that’s right it does but their customer support is so stupid they can’t figure it out. I have friends that could fix the issue in seconds but hey I guess that’s why they don’t work for BJ’s and make a real living. Oh but wait there’s more!!! If I try to register with a different email it still won’t let me because the membership number is already in use. An app run by a bunch on bozo the clowns. The website for Bj’s is just as bad. If I don’t use it for a few months I can’t login without changing the password. I’ll get a message saying the password is incorrect yet it can’t be because I use a password keeper and have been for 10+ years. There might be 2 websites ever I have had this many problems with and one is no longer in business. Hint hint..OmgJdmVersion: 6.4.0

✓ BJ’s online ordering is horrible and customer service is terribleI ordered patio set, by mistake I ordered wrong color. I called next day lady didn’t speak English very well, I ask to change the color she couldn’t do it she said because it’s to later ( that was 9 hours difference from ordering 1st time and calling them). She said she will give me answer in 2 business days. The same day I checked my email it says that my order was delivered, I called back again and wanted to cancel the order. The guy promised he will do it no problem whatsoever. I will get my money back in 5 business days. Next day check my email again my order is in transit delivery day is set, called them again for 3 rd time ( every phone call is about 20 minutes waiting and 1 hour conversation) ok after trying to get some answer after 1 hour they gave me manager this is what she said in order to cancel this order the shipment will be delivered on a business day in front of my house in order to get my refund I need to be home and refuse my order from 10 am to 2 pm( I am working till 5 pm) so I need to get a day off from my work. If you ask me don’t buy from BJ’s..HqjrmemsnfnVersion: 10.1.4

✓ This app is great...for it being newI love the idea of this app. I can’t tell you how many times I’ve gone to Bj’s and forgotten my coupon book at home or made an unexpected trip to Bj’s while I was out and didn’t have the book with me. This app along with the new scanners in the store are life changing! So much time is saved. The reasons I gave the app 3 stars instead of 5 are for a couple of things that I hope are updated soon. First, (and an absolute must) being able to search for coupons by name is definitely needed. I missed out on a few coupons tonight because I wasn’t able to search. It was too time consuming to have to scroll through every single one when I was looking for something in particular that I hadn’t originally had on my list. Also, I wish there was an option to check off the coupon as you get them in the store. Sometimes I get side tracked by things I wasn’t originally going for and forget what I haven’t already put in my cart. Other than that this app is genius. Great job BJ’s!!.I love flip flopsVersion: 1.9

✓ App BugThe app is great. Its easy to find items. Coupons can be clipped easily. You can see which ones have been clipped vs redeemed. The check in is almost 5 stars. One star removed bc I have to put in my vehicle’s make and model every time I pick up, and I pick up at least once per week. The reason for my 2 star rating is bc every time I go to check out, I enter my phone number, pick a time of arrival for a trunk drop, it moves to the second checkout page and nothing. It just has the bjs check logo on the screen with the word checkout on top. But I can never really checkout. So I have to go to BJ’s.com and checkout through there…..after I sign in. Thankfully, my order is on there, so I don’t have to “reshop”, but it’s super annoying. I tried to have it fixed in store, but was told they don’t know if any bugs on the app. I tried deleting it and redownloading, but it’s the same. Please fix this Bjs..SahBatYehVersion: 11.1.2

✓ Slow ProcessingThis app, like many grocery apps, is great in theory but is extremely slow in processing. I started shopping and had to stop and return later. Upon my return, the cart was completely empty and I had to start all over. But when I started to checkout, the cart reverted to the original contents and all of the new items I added were gone. It took twice as long to shop than it would have taken in-store. Not exactly convenient. It then took me 7 tries to checkout. The app simply didn’t process my payment and when it finally went through I received an error message that there was insufficient inventory and my order couldn’t be processed. Everything in my cart was “in stock” but there were several items with an inventory of 3 or less available in-store. Removing those my order finally processed. All-in-all, this wasn’t a convenient way to shop but I wish it was because it would be so helpful..McRaynorVersion: 6.4.0

✓ This is the dumbest process everI’ve used this app a few times now and I can’t really complain about the app itself. It has worked great in store and I like not having to wait in these endless lines at checkout. However, whomever came up with this process where you go through express checkout but then are stopped at the exit while an employee then scans everything in your cart ????? should be demoted or forced to take the place of those poor employees. It is the dumbest process ever for me to do the work of checking myself out and then to create a bottleneck at the exit of the club while someone does that work again. It makes your customer uncomfortable because they are holding up everyone else from exiting the club and it irritates all of the other people not using the app and a completely self-defeating proposition. Fix this stupid process..TAitch79Version: 10.1.4

✓ Ok ap, but can definitely needs improvementsThe ap makes it easier to deal with coupons. Who wants to cut them out of a booklet and have to remember where you put them and pull them out when paying (I’m a guy, so this is not a normal protocol when I shop ;) The ap could use some improvements- for instance, why not become more like Costco (which doesn’t require coupons at all), and have a simple “Select All” coupons? Sometimes people are in a rush, and don’t have time to scroll the miles of coupons. Also, I know you can select categories to view coupons, but in the overall section, they should still be in somewhat order. For instance: first food items A-Z, then perhaps cleaning items, then dental etc. The way it is now, you’ll have a coupon for cheese, and right next to it a coupon for toilet paper. It’s a little unappetizing.. Overall convenient, but needs some bolts tightened. Come on Bjs, you can do it! :).EvgKalVersion: 3.4

✓ Bad customer serviceI’ve ordered a Samsung tv 3 times first two times were canceled and the third time was returned we thought we ordered for it to be shipped to us but we didn’t know that we had to pick it up at a store they never mentioned that and everything seemed fine until I find out they never took the money out, they never sent a email or called to let us know what’s happening so we decided to go to the bjs store to see if they could help because I have called and they never ended up doing anything so we went to bjs and they said they can’t do anything about it so at this point I’m frustrated and very disappointed not only because of how many times I’ve had to do this but also with the fact that I’ve been a member for years and not only that I lost a sale that’s once a year so we are very disappointed with them for making us think everything was gonna be fine but it really wasn’t.Justine120002Version: 10.0.0

✓ Good food, terrible delivery platformI’ve been with BJs for 10 years. I’m attached to them. However, the following headaches are changing my mind and each week I debate switching to another store. Online app and delivery platform are terrible. They save each item automatically for pickup when I specifically have selected same day delivery. Each item takes several seconds to load. Cart forgets or loses items. Process takes so much time it’s almost not worth the hassle. Clipping coupons is so close to being good, but it has you clip coupons and then go back, search for the item again to put in the cart. Sometimes the app is better than the site, sometimes the site is better than the app. I’m on multiple devices each week to see how to streamline the process and almost always have to call customer service, who are friendly and earnest but not particularly helpful. Probably because they work for bjs and not for instacart. BJs has the best food and the best deals. But I’m considering changing to Costco so I can use Shipt..PiekasbarVersion: 9.0.5

✓ HELP!!! WITH TODAYS TECH THIS IS TAKING TOO MUCH TIMEIs there not a function for the customer to build a “favorites list or lists” for “quick and easy reorder” of very common items <toilet paper, paper towels, pet food, water, coffee, can goods, dry goods, medicines, supplements, razors, soaps, detergents, condiments, seasonings, etc, etc, etc.....> that both BJ’s and their customers know we buy over and over again. While the BJ’s app has the functionality to customize your specific order it’s time consuming to go through and add coupons individually <if you’re already a club member and we’re clearly moving past the days of scissors and paper coupon cutting; why aren’t these discounts included> and have to search for and rebuild your shopping list at every interval to reorder many of the items that we all know we repeat buy. In this day and age with the available technology, shouldn’t this be more streamlined to save the customer time and make this a better shopping experience. If this functionality exists and I’m not seeing it please let me know. From a loyal BJ’s customer who also occasionally shops the other warehouse stores, I’d like to see the functionality and app features streamlined to make it easier to buy!! <4-5 stars if this were a more streamlined experience>..Dom Paul'Version: 5.0.7

✓ BJ losing money on this appI like BJs and many things they offer, but they need to fire their IT developer team!!!! This app is awful! Search function is terrible and cannot find basic things like oranges, a chicken, etc. The search results have absolutely nothing to do with what you type in. The app only opens in vertical not horizontal view on an iPad, and is not a device responsive design. So hokey! Other products they show can only be shipped, but they are in the store in large quantity. They offer Apple Pay, but on the checkout page it is not there. so many poorly programmed things I can only mention a few. The Buy Again function and Wish List is a pain, and would take little effort to get it right. Such a shame all the money they are losing on products that could be purchased. The entire site experience compared to Stop&Shop for example is night and day..Prac-TickleVersion: 11.0.4

✓ Do not order BJ’s online!!I just bought a membership to try BJ’s. I ordered something on the App on my first day and NEVER got the item. I think I want to cancel the item AND the membership. Delivery date was the 17th and it’s going to be the 23rd and still no item, no tracking info, no information as to the status, no contact/message from ANYONE regarding my order, no apologies for delay or whatever the hell is going on, nothing!! Try calling? Good luck. Every time I try, NOBODY picks up. Try the CHAT function on the APP? Useless, as you don’t chat with ANYONE!! Just a bot that is of no use for my situation. I type “online order missing” and it kicks me out the chat!!! REALLY?? So sketchy compared to other stores/apps. Maybe there’s unfortunate circumstances on my first order? Maybe it’s like this for most orders? I don’t know, like I said I JUST joined. I don’t know much about BJ’s, Costco, or any of the like. BJ’s is the first of its kind that I’ve joined, so NO I’m not BIASED and trying to sway people to other stores. But this messed up order is making me not want to order anything from the BJ’s app or online! Would you?.Jus NYC iPhoneVersion: 6.1.5

BJs Wholesale Club works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact BJs Wholesale Club.