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BJs Wholesale Club App User Positive Comments 2024
BJs Wholesale Club app received 29 positive comments and reviews by users. Can you share your positive thoughts about bjs wholesale club?
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BJs Wholesale Club for Positive User Reviews
✓ Problem when product not in stockSometimes I am trying to place an order and it will not go through because an item is not available. There is a message that says an item is no longer available, remove item to proceed. However, it does not tell me what the item is.I go back and look and everything says it is in stock. Really? I have over 20 items in my cart and I have to eliminate each one individually to find out which one it is? So he no just go through and order each item separately to see if it processes and I end up with ten different orders as I order things two at a time til I get the same error message. So, I find out this happens when there is a choice in say flavors and one flavor is out of stock and the other flavor is in stock so it still shows in stock. Why can’t they figure this out and instead of telling us to remove an item that we cannot tell is out of stock, set it up so the system removes the item and just states “ this item was removed or saved for later due to lack of stock”.Version: 7.0.5
✓ Latest update broke the appI had downloaded this app around version 1.4 and it was great I could clip coupons and they would get redeemed correctly never got the gas discount but didn’t really care once I have the credit card. But after the last two updates the app is now broken. I got logged out and I can’t log back in again. I tried resetting my password but keep getting errors to enter my current password. Which defeats the purpose of even resetting your password. After messing it with it at the store for half an hour I get a new error you password is the same as the last 4 you have made. I’ve never made more than the initial password I used to sign in. It’s funny since my WiFi access is still there and they don’t ask me to sign in for that. I guess I’ll just got back to using paper coupons since it’s easier to find them and they ways work when you scan them. It was a shame since I was actually enjoying the app until the newest updates..Version: 1.6
✓ Easy, great selection & prices with pickup in carI went to BJ’s today using their app to order, review & apply coupons and pickup my order from my car in their parking lot. It was amazing and quick and I saved more than $50 which covered my membership renewal given their attractive incentive as I did not want to return after my in store experience a few months ago. I also saved on gas. They were as quick and friendly and easy (or better) than Target and with more selection and savings. And now you can apply coupons on app orders instead of needing to shop in the store to have coupons applied. Thank you BJ’s for providing a great way to get what we need at reasonable prices and safely for our health during COVID19 concerns..Version: 6.3.0
✓ Couponing upgradesI love this, very functional App. I use the scan card feature so I don’t have to keep an actual card in my wallet. It also helps me know what’s in stock at my store before I venture out. This is great when it’s a special item, like that cast iron skillet I keep thinking about! My main complaints are with the couponing functionality. I share my membership with my mother in law, but I’m the primary. She’s not able to use coupons now that they are only digital. I tried to upload every coupon, but it takes a long time. A select all feature would fix this! Also, coupons should reset after a short time so we can use them again before expiration. If my mother in law needs the same coupon as me, only one of us can use it?? Not good! Target app keeps the discounts on items locked in for unlimited use until expiration. That seems to be the way to go, not limiting it to one usage per coupon cycle. That’s ridiculous..Version: 6.1.5
✓ Awesome appI love the BJ’s app. It’s super convenient to select coupons I’d like to use before a trip and electronically load them on to my membership card instead of having to fiddle around with the paper coupons. I also like how you can search around at other BJ’s clubs near you to find deals if your home club doesn’t have the item that you want in stock. The only improvement that I wish they’d introduce to the app is the ability to sort your clipped coupons by expiration date, that way you know what items you need to get a jump on purchasing. I also wish they would allow you to “unclip” coupons, should you change your mind. The coupons pile up quickly, so having to scroll down a lengthy list can be tedious if you’re trying to search for the coupons that will be expiring soon. Regardless, it’s a fantastic app. Makes my BJ’s experience that much smoother. This app is a fine example of how technology can improve our lives and save us valuable time. 👍🏼.Version: 6.0.0
✓ Power ShopperI shop frequently at BJs and get some really great deals. I will be honest that you need to know your prices because at times I get things on sale at other supermarkets at a better price. If it is something I use infrequently it does not pay to buy in bulk, but dollar for dollar when I break down the cost I get a better deal at BJs 95% of the time. I also buy lots of clothing, good quality at excellent prices. I also find that the set up of the Store also makes a big difference in how much I shop. For example I live and work within 1 mile of 3 stores (Remsen, Gateway, and Bayridge. ). I use the Remsen store for convenience but I absolutely love the Bayridge store because everything is so well organized (especially the frozen foods section) I can find what I want easily without roaming the store for the better part of the day which can be frustrating. The store is also very well stocked, and the staff is very helpful and friendly. In summary if you shop a lot then it pays to shop at BJs the savings will offset the annual fee..Version: 6.0.9
✓ No more clipping couponsI love using this app! I hated getting those books every month and clipping the coupons. I would be the one that will lose a coupon while shopping in the store. The app is easy to use. If it’s an item I want I search the available coupons and just virtually clipping it! When we get to the checkout line the coupons are tied to our membership card and we don’t need to hand them to the cashier. Save time and which is great! The only reason I don’t get the app five stars is because sometimes when you click the plus to “clip” the coupons, it doesn’t always move to the clipped section. I learned that the hard way buying paying full price for a couple things. when I “clipped” the coupons and they never moved to the “clipped” section. As soon as I clip them I check..Version: 5.0.1
✓ Love the App, but have questions!I have enjoyed using the app for clipping coupons and purchasing items online for pickup! It’s a simple process, and I’ve never had a problem since day one. ~ But, it would be simpler and save a step or two if a “Clipped Coupon” Item could be directly added to my cart from that page instead of needing to go back to “Shop” to find the item and then add it to my cart. ~ Often, I just want to purchase the items for which I’ve clipped coupons, so it would be helpful (to most BJ’s app users, I would think) to be able to add items to the cart directly from the Clipped Coupon!! :) • Also wondered if there’s any way to scan a manufacturer’s coupon when using the app in order to add to the same savings we can get in-store when presenting these additional coupons? Thanks, and again, the app is quite useful and convenient!.Version: 10.1.0
✓ Review of BJ AppOver all the app and all information on it is great and very easy to follow to get to check items wanted, availability in my local store, prices and most basic information. What I found not readily available is instructions on how pick up in store, and how buy in store really works. The basic guidelines. Can you order the dry good/packaged stuff ahead to be picked up already put together and have them ready at same time you shop for those fresh produce and dairy and pick them up and then check out for all together or separately? Basic guidelines would help. A better explanation of express pay would also be helpful for us seniors who are not as technologically savvy! Over all these past few weeks the site has been helpful, Although I did have an order I was placing with multiple items in my cart totally disappeared! It would also be nice to have not only the cart for purchasing but a list for in store or for future shopping, as some Stores offers. Can you put products in the cart that you will buy in store? Also, the App should have much more information on BJ’s Covid 19 safety measures. Why should I go to the website if I have the APP? Respectfully, Marilyn Lang BJ’s is a wonderful store and we have been customer for years..Version: 6.1.2
✓ The pros & ConsThe ordering system works pretty well. The delivery system could use a bit of work. The last worker brought my items out on some kind of bakery looking tray & dropped some stuff into the ground. It was a very warm day & I was not going to wait for them to go get another item. I took the damaged items. I get home to find I had 2 of an item I only ordered one of & items I ordered were missing. That requires calling to reconcile the discrepancies. Which requires going over the list & insuring you have what you paid for. But, it beats going through the store yourself when you are disabled. And, you get to keep whatever you get that you didn’t order. So, I feel o.k. with the process overall & would recommend it, all things considered..Version: 10.1.7
✓ Good with room for improvementsGreat to have digital coupons. When they first added, it didn’t always work, but it seems to work now. I would love to be able to add items to a shopping list that could organize by aisle depending on which BJ I go to (there are two I visit). It would be particularly handy when you clip a coupon to be able to add to a shopping list right from that screen, rather than go back to search in shopping. It’s easy to forget things going back and forth. The app has a wish list under your account. It seems useless as I haven’t found a way to add anything to it. (I thought I could use it as a shopping list.) I have, on occasion had the app tell me to log in, despite the fact that I did the keep me logged in bit... unfortunately, it seems to always happen when I’m about to go in the store! It’s a little frustrating to try and log back in when you’re in the store. (That would be me standing in the corner with an empty cart and fumbling around with the app! 😂) Otherwise, the app has improved greatly since it first launched. It seems the developers/BJ’s is listening to feedback which is great. Makes me feel like it will only get better!.Version: 6.1.2
✓ Too much frustration using the app1. I cannot find vegetable and produce category in the same day delivery. So, I have to go to the pick up to look for vegetables and put to the cart. But all vegetables are default to pick up. I have to change them from pick up to deliver ONE BY ONE for 10 times! There is no option to change all the item from pick up to delivery! 2. Still in the same day delivery, the meat is not categorized. I tried to buy lamb, but it almost impossible to find it out of 100+ other items. So I have to search for lamb. And the default option for the lamb is also pick up instead of delivery. 3. I tried to make a payment yesterday, and it says there is something wrong for the payment and it ask me to try again. I retry several times. Now I see 5 payment on my bank account. I tried to cancel the payment, but the online order history says I place 0 orders! They are trying to fix it and I hope it will fix the bug and return the extra charges..Version: 9.0.5
✓ Coupons!!!!!I belong to BJs and Costco. One has what the other is missing and vise versa. I like both stores. The only complaint I could possibly have is the coupon situation with BJs. Costco will have sales and you always get the sale price. BJs always and still has the paper tear out coupons. The app did make it easier but still you have to go through everything in the store app to see what is on sale and activate the coupon or lose out. The app is great for seeing what is available and buy online. But I still believe all coupons should automatically be activated. I was going through the store as I was looking at the coupons and even after I left only to realize there was a coupon for something I just bought and didn’t have the time to go back..Version: 4.0.1
✓ ConvenientI like the fact that you can add the coupons to your account and they apply automatically at check out. You can browse the specials at home, add coupons, check gas price, order online etc. Express pay was the best of all features IMO when I was in the club and wanted to skip the line and touchless pay now in covid times and I love the fact that Freeport was one of the selected clubs that offer this feature. I take one star since I found out that the last two times that I used express pay I was charged $3.50 fee (wth?) and I stopped using it. The only think that I don’t like about the express pay is the limit of 15 items that it is too low when you are shopping at bjs. I can’t find a reasonable rationale why bjs will be interested in charging you for making yours and their life easier in decongesting the lines at the register? No sense. My 2 cents, use the app but stay away of express pay. Peace.Version: 10.1.7
✓ Pretty goodI use BJs to stock up on most of our family’s needs, and the app does mostly what I need it to do. The in-store pick up option is nice. There have been some helpful improvements recently like being able to click into a product detail from the cart. My only complaints are regarding efficiency. (1) The available coupons tab refreshes every time you select a coupon and then rearranges all of the remaining coupons since it removes the selected coupon from the screen. It’s extremely annoying as I have “re-find” the next coupon I want to select, and if I try to click on two coupons in a row I end up clicking on the wrong coupon on my second click. I feel like I’m playing “Where is Waldo.” Previously it showed that you already selected a coupon with a “check mark” vs. the “plus sign” without rearranging the page on every click. PRETTY PLEASE go back to the original design. :) (2) With the current environment where items are in/out of stock I would love to have an option to alert me by mail/text if an item I want comes back in stock. (3) I would like a Favorites option on each product so I don’t have to search for the same items all the time. Thanks!.Version: 6.1.4
✓ Bugs - coupons don’t work, resets login every time app is openedI’ve been to BJs twice since I’ve downloaded the app, and both times the coupons I clipped within the app did not apply. The first time it happened, I called an attendant, and they had to get a paper coupon book, find coupons to match the ones I clipped, and rip them out to scan them. The second time it happened, the attendant just refused to help and just said the app never works. Also, every time I open the app and go to membership tab, it is no longer logged in and asks me to link my membership ID. If I try to link my ID, it says an account already exists. The only way it will work is if I manually select logout, then log back in. That means typing out my login and password (because Face ID also doesn’t work with the app..) EVERY TIME. I paid extra money for the BJs perks reward membership so I could use the clipped coupons in the app. If I had known it doesn’t work, I would not have paid the extra money. Going to call BJs support and see if I can get a refund of my membership..Version: 2.10
✓ Its a great app that could be betterI love BJ’s. The bring it to my car is fantastic. I can shop on my lunch hour and pick it up on my way home. This last order I was interrupted while ordering. I came back 25 minutes later and it had lost my cart. So I started all over again. All of a sudden, it found most of my previous cart. Now I had to clean up the doubles. Along the way a couple of items never made it back in. There is a bug in there somewhere. What I would really like is a shopping list which will keep what I want till I hit the move to cart button. It would be great to add items as you think about them. It would also be great if you broke down the groups another level. Frozen foods is a big category with items shown in no particular order..Version: 11.2.1
✓ BJ’s A SuperstarI was having issues downloading the app; the person who was in self checkout told me to see the front desk, her words “they are the experts when it comes to the app”. Unfortunately that was not the case, two of the ladies said right away, I know nothing about the app and iPhone, I know they’ve been there for a while, but that was their answer, and they we’re sticking to it. They went about their business. But the African American lady told I know nothing about iPhones, but she tried and tried until I got it. I did admit to her that I had not logged into the bjs account. Thank you ever so much for staying with me while I figured out what I did I wrong. Customer service is never having to say no. I am sorry I didn’t get her name, but she will remember the scenario..Version: 6.1.0
✓ Express Pay rocksI am generally an inpatient shopper. Long checkout lines frustrates me. I always used self checkout and Express Pay has been a life saver during the pandemic because the lines are longer than ever. Skipping those lines and pushing the cart past everyone waiting in line is gratifying. The limitations are sometimes frustrating, such as 15 items or less, no alcohol or other similar items, but I can live with those. There were times when I scanned everything and something happens to cause them to be wiped out and I have to rescan everything. Also sometimes the scanning function freezes and I have to tap view cart and tap back to fix the issue, but I have to do that for every item after that. These haven’t been happening lately, though. The ability to clip coupons and apply coupons in the app and to apply rewards earned as well as use Apple Pay or wallet credit cards makes it very convenient. Being able to see my shopping history is really great too. If BJs rolled it out to all of their locations and if they leave enough space for people using Express pay to get through the checkout area, as well as figure out how to resolve the need to have those restrictions, and make it a little easier on the staff checking the carts at the exit, it would all be even better..Version: 7.0.5
✓ Digital coupons, great concept, horrible execution!I have been clipping digital coupons since this app was updated. I have only had it auto apply everything I clipped once. The past two weeks (2 visits), none of my coupons have applied, it happened that they were also in the book so an associate was able track down a book then scan them and trick the coupon bin. This is a really great concept, but it needs to be consistent. AND the associates need to have the ability to apply the coupon without going to find the paper coupon, it’s time consuming to wait to have your digital coupons found on paper then scanned. If I wanted paper coupons I would have brought my book. I would love for BJs to stop sending books and have all coupons digital, but that can’t happen until they figure this out. I use digital coupons at CVS & Publix and don’t have these issues..Version: 2.11
✓ Easy to use appI find the app pretty easy to use, but I have one big problem with the switch to online coupons as opposed to the paper booklet. I often buy more than one of certain items that I use frequently. With paper coupons you could use as many coupons as products you were buying. Now that it's computerized and linked to your card, you can only use a coupon one time, so if you're buying three of the same items, you can't use the coupon downloaded to your card, a paper coupon from the booklet that I still receive, and a paper coupon from a friend who isn't buying the same thing and will give you their coupon. This change costs me a significant amount more money and every other store let's you use as many coupons as items you buy. You should definitely change this policy!.Version: 5.0.8
✓ User FriendlyOutside of some very minor glitches(moving slowly & just closing when your in the midst of doing something) this app is very user friendly. I like the fact that when I use check out everything is right there. Another words if I want to change to Apple Pay, add a cellphone number, add any promo codes it’s all right there. It’s like reminding me “hey if you have any promo codes nows a good time to add them”…lol I don’t feel like I have to go through hoops of fire to get my discounts or that the company is deliberately trying to make it hard for me to get the discounts. It’s easy for me to pick which location I want to pick up from. Like I said very user friendly. Other stores need to take some notes..Version: 10.2.1
✓ Anything you need a click away!What I love most about this app and company compared to my previous memberships with Costco and sams club. Is that BJs not only gives you coupons through the app. But they try very hard to make sure their inventory is correct and always in stock. By far blasting their competition out of the water. Anything you need is a click away. The pick up order and the now same day delivery with instacart. It’s so versatile and easy! My nana could figure it out. Very convenient during this time of social distancing and if you are like me who is a stay at home mom with young children its challenging to leave the house for groceries. Prices are more than fair. Their store brand name is better than some brand names. I cannot love this app enough. Con: I wish we had free shipping options like their competitors. But that’s the only downside..Version: 6.1.5
✓ Bj app trying againI tried your app before it never worked, that would give a No star, I think when your a member your coupons should be automatic, otherwise if you look at my past purchases that I never used a coupon your the only one getting the benefit, I forget coupons and you could save on paper and coupons if you just honored your paying customers that renew their memberships, what’s the point of membership if you can’t truly benefit from sales unless you bring coupon, and then there is the people whom hold up lines because they need to get coupon, I am always in a hurry , and guess what, I get stuck behind the “coupon cutter”. And end up finding coupons after purchase. Everybody loves a sale, but it’s like your being punished . It’s like this: “If don’t bring your homework home , then you don’t get the grade”. If you don’t bring your coupon book , you don’t get the savings. Get rid of coupon cutting ,time wasted ,people holding up lines, and loose the benefit of saving money. And being a member..Version: 6.0.9
✓ Nightmare online shoppingIt was difficult to navigate the site. I kept hitting the wrong button and had to pray I would not lose my cart. Having to place items in the search bar to find them was frustrating. They have a somewhat limited selection. I recognize they cannot carry everything. However, some staples should be there. They didn’t have sliced mushrooms in a can. Their selection of men’s body wash is awful. And so is the selection of men’s shampoo. People can’t buy what they don’t have. I could go on but it would just be piling on needlessly. The lack of true curbside pickup is unbelievable. Checkout was a whole other animal. First I managed to miss an item that needed to be shipped. The order went through the initial checkout process only to discover the shipping charge. Then I had to find a. Once found, I had to figure out how to remove it. Good luck with that. I stumbled upon it and got it done. Skipping to the other problem area is actually checking out. For safety I guess the site remembers nothing about your credit card information. Then you put the part of the information they want. The program will not let you. Then it red flags you because that information is not there. Okay enough. There was more.Version: 6.1.8
✓ Check out made easyLoaded the app over a month ago and tried to use several times but there were some kinks and some items did scan correctly. However, I tried again today and it worked great. Scanned all my items, checked out online, the checker at the door scanned my payment barcode and then scanned the I items in my cart and I was out the door. I great way to shop especially right now with long lines everywhere. I particularly like the feature where once you scan your item you have the opportunity to clip any available coupons for the item. I recommend giving it a try. It might not be great if you have a huge order because the person at door has to scan everything but very convenient for smaller orders..Version: 6.1.0
✓ Express Pay is where it’s at!No need to clip or pre-select coupons on the app. Scan item, and applicable coupon pops up with it. Silly that you still have to tell app to apply coupon. Can’t BJs just apply all coupons when you check out like a sale? Like who doesn’t want the savings?! Anyways this express pay is best way currently to get to use the coupons you want without having to search and clip or tap for over an hour. Only two downfalls with express pay. Limited to 15 items and a certain dollar amount - why?- and both times I have used it, person at exit either needed tutoring in how to “check” me out or didn’t have the device they needed to do what they needed so I had to wait by door longer than usual with just a paper receipt. Hoping in time if more customers use app, the employees will be more experienced and ready to do the clearance process at the exit. App itself is awesome! No more lifting items out of cart to scan and pay..Version: 6.0.0
✓ Love it for coupons and preorder deliI initially started using the app for the coupons. I’m constantly losing paper coupons, and love that any coupons I ‘clip’, is automatically applied when they scan my card. Then one day I was waiting for my number to be called at the deli when I noticed someone picking up their app pre-order and learned about that feature on the app. I now place my order before I leave my house and it’s ready when I get there. I only took off 1 star because I feel you should be able order the thickness by a number, instead of simply thin, standard, or thick. I’ve had quite the variation of thin and standard. I also had an issue with my order this weekend because the system was down and there was no way to notify me, so after waiting the full 30 minutes, I had to get a ticket and place my order. It wasn’t until I suggested it to a manager that they put a sign up for customers to inform them..Version: 5.0.1
✓ Bj’s clubI enjoy shopping at Bj’s because it’s very clean , neat & organized . I’m always greeted with a pleasant person , and help is always available if needed . I was shopping at Bj’s and because of my health issues I needed a scooter and when I was trying to get my receipt validated the person made sure that he personally went on his walkie talkie and got me assistance with bring my order to my car and the nice young man also took all of my products and placed them nearly in my car for me and helped me into my car , then took the scooter back into the store for me. I absolutely love all the savings at Bj’s and it’s very convenient to use the app to help you save money on products you use. I have always had great service at Bj’s’ and will continue to be a loyal customer..Version: 6.4.0
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