Wyze - Make Your Home Smarter App Negative ReviewsWyze Labs

Wyze - Make Your Home Smarter Negative Reviews

4.5
4.5265 star

Total 143 Negative Reviews

Wyze - Make Your Home Smarter App Complaints & User Negative Comments 2024

Wyze - Make Your Home Smarter app received 143 complaints, negative comments and reviews by users. Have you ever had a bad experience using Wyze - Make Your Home Smarter? Can you share your negative thoughts about wyze - make your home smarter?

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Wyze - Make Your Home Smarter for Negative User Reviews

Took my service awayAbsolutely do you wanna update my cameras .I’m sending into you I still have two cameras that I cannot use because I could not access the cameras to respond to your certain date to respond I could not get on the camera I still cannot get on the camera I happen to like your products but if I can’t use something that I bought where I wasn’t supposed to pay for I’m not buying any further products from you I can tell you that and I will not recommend your products anymore like I have been. Ive had my cameras for a few years was unable to connect to stay signed in now you are asking me to pay for cameras I bought to have free service with. I have two cameras n will never buy wyse products again . Off to order another brand of security cameras for my home. The service was pretty good when I had access to it so that’s too bad the change happened.Version: 2.37.2.1

App keeps on crashingThe Wyze app for all my cams keeps crashing .The software on my iPad is up to date 14.6.Also the notifications are 1hour behind I’m in the UK ..Version: 2.20.142

Lots of technical difficulties with the camera and no supportI would definitely not recommend this product. The camera needs to be reset all the time, and it has lots of technical difficulties with no customer service what’s so ever ..Version: 2.42.0.24

Works in daylight but...Useless when on night vision. The replay does not work when the camera is set on night vision. So pretty useless really..Version: 2.16.46

Don’t waste your time.*Update: notice the generic reply which doesn’t address the issue. However, they did finally respond to a PayPal dispute and did issue the subscriptions I’d paid for. Took months of hassle and I’m still not sure I’m going to use them anymore. Besides the v3 cameras - although they look awesome at night - are WAY too sensitive and are therefore useless. Even with sensitivity at ZERO I get tons of unwanted notifications, which is why I wanted the subscriptions at issue here. CamPlus is supposed to help avoid those, but it doesn’t seem to.* - This company started out looking promising. I have a TON of their products around the house now. Unfortunately. Somewhere around the launch of their v3 their customer service turned poor and they started charging people for CamPlus subscriptions and not providing the codes for them. I’ve tried contacting customer service many times but they either can’t comprehend the issue or more likely are just stalling and don’t want to provide the codes I paid for. I’ve been forced to file a dispute with PayPal and am now having to figure out a plan to replace all their junk with more expensive products but which will actually work and come with proper support. This has been an enormous waste of time and energy..Version: 2.18.43

Last update messed it up!Oh I luv Wize and been supporting them since the inception. But unfortunately, things are bit stirred lately. First the Wyze cam recordings play back got messed up. No fix to-date. And now the last app update doesn’t even let you the cams at one go. You got to open and close couple of times to get it running. Time to up your game guys. Don’t loose your loyal customer base..Version: 2.38.3.3

Started out great…..I was really impressed when I first got the cameras. East to set up and worked flawlessly. I upgraded to CamPlus shortly after. After that, nothing but issues. Loose connection, won’t record, won’t play clips on app, erratically stops sending notifications, etc. Did my very best to work through their T/S sending in logs but not a single problem was addressed. After months of dealing with issues I cancelled my CamPlus subscription and demanded a reduced for the monthly fee. They gave me $5. What started out great turned to complete uselessness. To bad, it was a good product. Absolutely can not recommend..Version: 2.40.0.15

Needs Major ImprovementsI’ve cleared everything with internet provider that it isn’t my WiFi, let’s start there. Now, not saying that Wyze isn’t great because when I initially got it, it was. However lately it has been very slow in monitoring. For example there’s about a 10 second delay when watching live streaming. When going back to view playback, it’s always freezing or doesn’t complete the video and stays stuck on 3 seconds of the playback. The quality of the video is grainy and not clear at all. Also sound is all ways off as well and I assume because of the delay, hut when watching live or playback, the sound itself goes in and out even when I know there was sound there. Also when trying to access live stream, it takes more than me having to try three times before I can actually get anything to show up. After failing the three attempts , I have to at least exit out of the app twice in order to get back in and finally have a picture up reflecting the live feed. It wasn’t like this until updates started happening. Could we please get a camera that both shows clearly and is able to have clear sound. I purchased this product to make sure there was safety in my home and now, I don’t feel that my family & I are safe. This is a major issue and Wyze have to make some major improvements. I’m trying to convince my partner not to switch, but other options are looking better and better due to the continuous trouble we’re having with Wyze..Version: 2.19.24

Substandard app lets down great camerasEDIT: Wyze removed the in-app spam for other products - #win! Unfortunately the app doesn’t allow for changing notification sounds despite this being frequently requested on the support forums, so the 2-stars remain. C’mon guys, this is some basic quality of life stuff. EDIT: downgrading to 2 stars after Wyze started spamming in-app for other products. Red notification dot on the store, etc. Scammy and scummy, guys. No, I do not want a watch or vacuum. I just want to see who’s outside without you getting in my way. Got into Wyze with their new Outdoor cams. Everything’s done in the app - no web UI etc. - so you’re beholden on features and experience here, and that’s where it’s not great. Examples: - there are no play controls visible - you need to tap the playing video to bring them up. These only stay onscreen for a nanosecond so if you’re trying to pause on a specific thing for a screenshot it will drive you mad. - sharing is similarly hidden in the video control menu, which is at odds with other buttons outside the play window. - this UI inconsistency is everywhere. The motion tagging setting is in the camera hamburger menu but other motion settings are under settings. - notification settings are different for Shared cameras. All the AI settings etc are not available for shared users - they just get notified on EVERYTHING (eg tree moves) making it worthless through false positives. All in, I’d advise staying away from Wyze until they get a better UI for the camera app..Version: 2.16.25

Save your money and aggravationYou get what you pay for. If you need security then don’t cheap out on Wyze cams. When you need the footage neither the cloud nor local storage works. So unreliable that I will switch for something else. And guaranteed there will be an auto- response to this feedback saying please contact Wyze support which goes nowhere. I know because I tried to get help from them but they were useless and kept sending me to the same faq’s…..Version: 2.42.0.24

Loved it now hate it joining the 1,000s of other who hate itSeems the more features they add the worse the app works. Now I can’t share my cameras and I constantly have to reboot the software because it freezes. We need cameras to monitor my elderly mother so soon I’ll be trashing this and i vesting in something that works..Version: 2.37.2.1

PoorWyze intentionality lock you out playing continuous playback video and make it demoralising continuing playback after the following minute making you manually scrub onto the next video causing you to skip sections. The only way around this is to PAY for extended playback to see what tripped your camera in the first place. The video automations no longer work meaning simple shortcuts to control cameras fail after the latest firmware update. A few years ago Wyze had room sensors and door sensors which they bricked after firmware updates. The company forces you to buy other home security products of theirs after the fact the camera ecosystem worked perfectly well before they started price and subscription gouging..Version: 2.49.0.4

Used to work well, now unusableThis app used to be pretty good. Now, it just stays idle on the green Wyze screen. Big waste of money, and their support is completely useless..Version: 2.16.46

GlitchyI’m always having to restart cameras and there are constantly updates. Don’t rely on them to monitor your property because they are too glitchy..Version: 2.32.0.20

Playback not working “operation failed”Many people are experiencing the same issue on reddit and even in these reviews here on the App Store. Since the recent update you get “Operation failed” every time you try to playback. It makes the camera basically useless. I have a business and it’s important for me to see my playback. Will change camera and never use a Wyze product again. It’s unreliable, imagine you have a thief trying to break into your home and you can’t playback… terrible update it destroyed the app.Version: 2.42.6.1

SlowI am going to get rid of wyze. So slow at showing live image. After updates, even slower..Version: 2.47.0.6

Not worth itI have had issues with these cameras since day 1 and I use two for baby monitors. First, when you turn up the audio it sounds very staticky. Second, the phone app glitches all the time and you think you have live stream running then check the time stamp and it’s been frozen for however long. Third, I have to toggle the microphone icon (creating a noise in baby’s room) to retrieve audio. Fourth, the speaker icon has fully disappeared from my split screen so I’m unable to access audio for either screens. Fifth, the rules you can set are very limiting especially if you want one camera to trigger audio if a sound is detected when using split screen (doesn’t exist). Sixth, when switching the video setting if you want to go from night vision to auto, to whatever else, it makes a clicking sound in the camera. And more issues that I don’t have the patience to write. I have been in touch with customer support and they’re very kind but recommend all things that are very obvious like restating the cameras, checking to make sure software and firmware is up to date, etc. Every problem I’ve had has been solved by coincidental discovery on my end. It is insanely frustrating seeing as I use these for baby monitors. The plus side is the video quality is excellent and one of the best I’ve seen for a camera as such. It’s not worth the money. It has caused more unease than any comfort when needing to monitor my kids during naps and bedtime..Version: 2.43.5.3

Don't BuyThis camera was sold with a promise of 12 second recordings included at no additional charge. They have since updated the software to where you have to opt in to pay $0 to continue with free 12 second recordings which is completely rediculous. Buy something else..Version: 2.29.2

12 second playback gone. Now subscription needed.We made a significant investment in these cams, purchasing 6 of them based on features & how the app worked. Now, we’re told the only way for us to view the 12 second event clip is to pay for a subscription. This is unethical pricing. We’re angry with the change & won’t be part of it; this isn’t what we purchased from Wyze & feel betrayed. We’ve already had friends reconsider their plans to begin using the Wyze ecosystem. If things don’t return to the way they were, we will soon abandon Wyze, too. UPDATE: Developer responded & referenced “freezing” yet nowhere in my review was that word used. Faith eroded further in Wyze when it appears they cannot take the time to read reviews before responding..Version: 2.29.2

NO SOUND?Update left the app having no sound at all. Fix asap.Version: 2.43.5.3

TLs not downloadingTime lapses not downloading on iOS 13, asks for device to be on same network which it is..Version: 2.5.53

Amazing - motionI rarely write reviews - this product deserve a score of 20/10 score . Just incredible for the price and how well it works . Just a couple things that bother me , wish there was an external antenna or really just anything that would increase the connectivity . Biggest step for improvement would be add a grid to the motion detection zone selection as my camera is facing my street oddly and in order to have it go off for my driveway I need to have it in the street and this goes off for every car , if I could be able to individual select each grid box and mold the zone to the geography of my perimeter then that would be amazing. Maybe a louder speaker for the voice and or an alarm tone that can be activated . Would love a Mac version or just app form for the Mac as I my phone and computer are my only devices and I need to use my phone to call etc whilst my computer could stream . other then that I can’t complain for the cost and I will definitely be purchasing more . Definitely needs an alarm option to be played aloud . Also I don’t know why when it records in 1080p to the sd card there are glitches and motion blur like it’s recording locally why should there by a lag in FPS ?.Version: 2.1.32

Why do you need my microphone?For starters, I use this app specifically for the lightbulbs and one plug in light. I have two lights in my living room, three lights in my bedroom and two lights in the spare room. The living room and the bedroom lights are grouped together and they’re on a timer, and at first, they all turned on and off perfectly every time. Lately, one is missing. Either my bedroom table lights will turn on and my floor lamp won’t, or one table light and the floor light will turn on, but the other table light won’t. It happens randomly and i’ll have to go back into the app to manually turn on the remaining light. As I’m sitting in my living room, the floor lamp turned on as scheduled, but my table lamp is off. It’s still online, still connected to the wyze app. Just refuses to turn on as scheduled randomly. I just deal with it… but now, since the update, wyze is asking me every. time. i. open. the. app. i to allow them to use the microphone. WHY do you need microphone use if I don’t have anything but lights attached? I’ve declined 10 times, why do you insist on asking repeatedly? There should be a permanent opt out. You don’t need to be attached to my microphone for me to use lights on a timer..Version: 2.24.34

Cameras no longer identifiedThere’s always something being changed and not always for the best - today the Wyze App won’t open but when it did my cameras are listed as unknown devices. QA & testing is something that clearly doesn’t happen..Version: 2.49.2.2

Moving onNot a good system anymore. Now they are just garbage. Constant issues, constant upsells that block the interface. It certainly feels like a cheap product. Moving on..Version: 2.49.2.2

When it works it’s super but can be frustrating.Wyze Alexa skill not available in the UK App Store. Timelapse is Hit & Miss.Version: 2.28.2

Used to be goodHad been using their V2 cameras for almost 2 years and was planning on upgrading to V3. Past month has been nothing but a nightmare with horrible updates that have made the cameras non functional. I’ll be looking for another brand if they don’t get it together soon..Version: 2.38.0.27

Good for still images and not much elseThere’s no point to having a camera that pans if it doesn’t follow the object it’s detecting. You get an “event” notice that something or someone is moving around a room and it’ll show you that person or animal briefly, but then the camera starts jerking spastically left or right like it’s blindly seeking the subject. I get video after video where the camera just goes the other way and stops following the subject completely while they (or it) wanders off. Even when the camera does stay on the subject it whips left and right so many times that the video’s unwatchable. One of my cameras, which are identical, does well in low light and the other doesn’t seem to have any IR function at all. I usually don’t have trouble connecting to each camera when I try to watch its images, but it’s not a very fast response time, either, before you can watch live video. About 5 seconds. You can remotely aim the cameras, kind of, but they’re susceptible to the same off-center jerking around when you do. Overall these are good for still images but essentially worthless for getting video clips because they don’t stay on subject and won’t stop “seeking” when they detect something. And by the way, there are not multiple people or animals in the room to confuse it. It’s got one subject to follow indoors, and it can’t even do that..Version: 2.8.20

One bug to the nextThis really is an awful camera ecosystem, have had them running for a couple of years and they really do just move from one bug to the next. You never know what won’t work when you need the cameras but you can be assured SOMETHING won’t work. Current issue, can’t replay events if the cameras have detected a person. Super helpful…..Version: 2.39.0.20

Doesn’t record events very wellMost of the time events are not recorded in a way you can tell who anyone is. The camera I have the subscription on records once someone is to the side of the camera and you never see their face. It is set with a full view of a sidewalk that is 18ft long and doesn’t start recording until someone is about 16 Ft down the sidewalk. Then doesn’t record at all when they walk back. We also have a Wyze doorbell that doesn’t catch any coming up the same sidewalk. It only records after they have turned around to leave. Our driveway camera doesn’t start recording until a car is passing under the camera, so we only see the back of the car pulling into the garage. These camera are set for maximum distance and sensitivity. We have a total of 6 cameras and they all do not start recording until about 6 to 12 seconds after motion is seen within the detection grid. The SD cards installed in the cameras and base suit also do not record anything. After last update the app and camera are even slower. Delivery person came and dropped off a box. Walked in front of 2 cameras and rang doorbell, one camera didn’t detect or record anything and the doorbell camera didn’t notify that someone rang the doorbell and the only recording is a package sitting on the doorstep. This person had to walk up to the door and walk back to their vehicle and neither camera recorded who it was.Version: 2.33.0.17

Every version is worseIt’s like Wyze is self sabotaging. Every version gets worse. I used to beba fierce advocate for a fresh, spontaneous, honest and affordable brand. Everything seemed great because it just worked, It since Wyze decided to diversify and distract from what it used to do (great cameras), the app is absolute trash. Today I updated ton the latest version. The previous one was working... it had lots of bugs but I had get used to it. This one is not working at all. Two of my cams completely stopped working after the latest update. In the ones that work the quality is rubbish. The Pan cam takes forever to respond to my commands if I want to change its position. If it refreshes, the images gets completely blurry. I get notifications of the complete motion recordings but I can’t see the cameras in real time. I had to completely delete them, and they’re still not working as I want. With Every update they make it more unusable. I used to really love this brand but you’re disappointing your core base users with pointless and superficial projects like the band or the weight. At this Point the brand has lost my respect and my support. I use them because I can’t afford to completely change my cams, but I just can’t trust the brand anymore..Version: 2.11.41

App Crashes when download for timelapse is finishedThe app crashes when the timelapse download has finished and causes the video file for the timelapse to be corrupted. I do multiple day timelapses with an interval of 5 minutes for plant movement..Version: 2.19.24

Really bad appSort out the app functionality and UX please.Version: 2.48.5.1

Hardly worksControls for lights just do not work over half the time, the on and off switches almost never matches the light's actual state and usually cannot adjust brightness or light temperature at all, the light will sometimes randomly change settings and then go back to taking no inputs at all. even when the controls do work it is very slow and delayed. better off staying with a switch on the wall.Version: 2.22.21

Major bug in the last firmwareEver since I updated my cameras to the latest firmware they are totally useless. Every new start the camera doesn’t connect to the wlan. So every time I reconfigure them they work fine until the next power cycle. GARBAGE !! Please fix this urgently or your cameras and app will be in my bin..Version: 2.35.0.13

IPad app needs workIPad app only allows a portrait view currently so it not useable when using a keyboard Please fix.Version: 2.9.58

No recordings after latest updateHave the premium subscription, latest app and firmware update messed something up. No recordings for any type of the events. Please fix..Version: 2.18.21

Agree that wyze is going downhill fastLike so many other reviews I am reading here today, I have to agree that the past couple of updates seem to have broken features that I had set up without issue last summer and enjoyed for months without an issue. Now, there is always at least one out the three cameras that I own that cannot connect to the network. There is a terrible lag when trying to watch any event notification anymore and I routinely just stop bothering to watch it. I am not all that tech savvy to guess what the issues are, but I can say that it used to work and now it doesn’t. I frankly do not have the time to research all the issues I have to try to fix them or to contact the help desk and all that. I expect I’m like a lot of busy Middle Aged customers who just want something they can plug in and will work, and I’m not sure wyze is the answer for that need anymore. I was looking into Expanding my wyze product usage and, in particular, I wanted some of the smart bulbs for my house. But I think I better wait on them and see if the service improves. Also I have hated the inability to fast forward or rewind from day one. What kind of service is that? I mean imagine having to watch 8 or more hours if video to find out when your teenaged daughter snuck out the prior night. No one has that kind of time.Version: 2.19.24

Time lapseTime lapse downloads from the app have stopped working. They used to work. I spoke to Wyze support, who told me to just download it from the SD card. Why have an app then if it's not going to work?.Version: 2.47.0.6

Crashing appMy iPad is iOS 9.3.5. App has worked fine for some time but since the most recent update it crashes every time I try to open it. Used it to see my son in USA..Version: 2.17.21

Horrible investment, Go with Ring Security Instead!We purchased two Wyze Cams after hearing great recommendations for these security cameras. We had been wanting to add a sense of security after having our first child, we did plenty of research and got great feedback, so we invested into Wyze. Everything was great for awhile but then our cameras began to have trouble connecting to our server. After many headaches trying to get our cameras to connect and run again we had our internet provider send out a technician to see if our WiFi was the issue, the technician couldn’t find any issues with our router, we even got all new equipment in hopes to resolve the issue. However, the cameras still would not connect, so after weeks of dealing with this horrible headache we packed up our Wyze cameras, and invested into a ring security camera bundle and it has been the best decision we made. We’ve never had issues with our Ring cameras the way Wyze cameras caused issues, even with updates and all. Seriously, save yourself the sanity and headache of these low quality cameras and invest your time and money into better quality security system such as Ring. Everyone has different experiences and I’m glad others seem to be having better luck but unfortunately that wasn’t the case for us. Wyze has been a huge disappointment and waste of money in our experience..Version: 2.25.21

DisappointingI was a user from the original free set up, nominated to continue for a small monthly fee for about two years and recently upgraded to Wyze cam with a charge per camera. I have four cameras, I’ve now had the upgrade for three months and the number of times it misses picking up people on my property is disappointingly high..Version: 2.28.0

Same S**t, different customerReferred many to this product, even have a spare one in my kitchen cupboard. Today I find myself apologizing to them for such an awful product . Since the last few updates, barely functional. Is this China actually controlling the west? Even the “zen desk” doesn’t work, no valid reply’s from app developer. Boycott WYZE products. See below for generic message..Version: 2.19.22

Crap!Do you wanna know why there are Karen’s and Kevin‘s in the world, it’s because of apps like this! Sure the app works, but if you buy a subscription through the App Store it will not work on your phone. Guaranteed! It will not work. Save yourself the trouble buy a couple of SD cards and don’t pay for the subscription. Wyze, if you’re reading this, you need to smarten up..Version: 2.37.2.1

Operation failedThese Cameras used to work great until there was an update done late May 26, 2023. Since the update I cannot see view playback history with my recordings on an SD card. All I get is OPERATION FAILED from all 4 cameras. I wrote to WYZE several times and no reply. Spoke several times on the live chat , did all the trouble shooting, reboots, every trouble shooting possible sent in logs and I I get is a ticket number every time. These cameras are no good to me if I cannot see history playback !!!! There is no response from WYZE and no update to correct this issue. The only emails is promotional emails to purchase more products or their service. HOPEFULLY this review will make them correct the issue ..Version: 2.43.5.3

Buggy appMost of the time I can’t access recorded clips from the app even if it says it’s available..Version: 2.42.6.1

Needs work to scaleI purchased Wyze cams when the company began. The first 6-12 months was a really great experience. Latency was pretty decent and the technology was expensive for what your getting. When the platform gained traction and became somewhat popular the latency got bad and the confidence I had in the backend infrastructure really wavered. I would get delayed notifications an hour later after an event took place. Since then I have had outages while I have been on vacation where the cams would stop working and there was no recovery until I got home and climbed to the roof where I could manually power cycle them(internet was not down). Local SD cards work about 60 percent of the time. Sometimes you have to take the cards out and re-seat them so the cam registers them again. Where Wyze gets points is there security monitoring. I have had a good experience with quick response time when alarms are tripped and the service is pretty stable. They have also made strides in video camera quality in low light situations. The iOS app could use some fine tuning in terms of supporting new sdk features available like swipe back to dismiss a view. I always have to tap the back button and personally that’s dated UX as well as frustrating for me. Overall the exercise has been ok… I’m very close to moving to something else but I’ve got a lot of your products and integrations setup. I’m hoping for improvements..Version: 2.42.6.1

Nursing it alongWe’ve had Wyze products for 3 years now. We have a home monitoring system with 4 indoor cameras and 2 outdoor cameras, multiple door and window sensors, 2 keypads and pay for the annual subscription. We have also had 3 Wyze watches. I’ve tried really hard to utilize and enjoy this system, but after 3 years I find myself nursing this system along as well the devices. I’ve had 2 cameras go out on me, just stopped working, and a watch completely die. I’ve reached out to customer service multiple times with absolutely ZERO response. I am allowing these products to all phase themselves out before I purchase a new system and it won’t be Wyze. But for now it is what it is. The cameras I have are working fine, I had to buy a new watch to replace one that died because I couldn’t get ahold of anyone with custom service and for $30 I wasn’t ready to buy a real smart watch. This will work for now. The home monitoring system has worked fine, they call me every time we trip our alarm. There hasn’t even been a real need for it. Overall I won’t be purchasing Wyze products because they are too cheap and I don’t get any help when something stops working..Version: 2.43.5.3

App is glitchy and rarely works properly.Well after months of having this camera it does work. It does connect to the app (when it wants to) BUT if you go ahead and pay for the “plus” add on which offers person detection and motion detection and will send a notification when detected, it does not EVER WORK. It will work for one day and than I have to play around with the app and camera to attempt to get it working. Than I usually have to get tech support involved. If you are looking for an app/camera system that will actually notify you when someone or something is their, do not purchase this product..Version: 2.17.21

UselessA week ago it was working fine now all the cameras have been deleted. I can’t reinstate them. There are countless bugs in the system from not displaying the QR code that needs scanned to not being able to log out of my account. Once I’ve logged in I cannot add cameras or even logout. I realise Wyze has dumped all support outside of the US so I suspect the cameras will be going into the bin or is this is an American operator the trash! I have four cameras, but I’m amazed a company can just suddenly turn around and desert! They’ve never been the best system, but no they’re the worst..Version: 2.49.2.2

WAS working fineTwo weeks ago all my Wyze cams were working properly (2 V3 cams, 1 doorbell, 1 cam pan). But last couple days (maybe a week or so) they all started having connection issues. The worst is the V3 I mounted outside, can hardly connect at all. Even when I tried to check the settings of that cam it's say "unstable connection" and wouldn't open the setting. The video doorbell is better, but when you pay attention to the time display, you will see the second occasionally freeze. When you turn up the volume, the background noise will occasionally be silent. The other indoor units fared better, but occasional freezing still happens, which I didn't get before. How I wish I could roll back the app updates! The "What's New" for the latest update says they added detection customization to V3. Well V3 already had this feature, now they just put the setting of this feature one layer deeper: when you open "Detection Settings" you don't see the detection zone like before, you need to tap Detection Zone to go see it. Big deal. In doing so, they messed up something else: if you set Motion Detection Sensitivity to 4, it will actually save it as 3. It didn't do that before, a newly acquired "feature" from the last update :(.Version: 2.19.22

Disaapointed in supportI loved these cameras a lot in the beginning i got the v2 then v3 then i got the outdoor wireless with the base i got cam plus for all my cameras as with all vendors as they start adding more product they messup whats good the outdoor camera never gives me event videos i keep connecting it to base and it works for an hour next time i look its stopped then i hit record it ask for a sd memory card and i send and send support request no response they even got a you tube channel & i asked them to do an outdoir pan camera video. Nothing Next the cameras periodically dont update right. Now they got cam-plus lite and my subscription now doesnt record the amt of time its suppose to i wrote support no response when my four cam plus subscriptions renewed this month there was no problem debting my acct but can get any answers from support If i cant get my camplus and can camera to work right i am gonna dispute charges with my bank then they will either respond or lose money Customers are whats earning them a living but if they cant keep up with proper operation they dont need us and i can go else where People have no morals or integrity anymore & we wont keep putting up with bad service.Version: 2.27.37

Constantly trying to upsellIt’s ok, but the interface is focused on upselling not on your cameras or video.Version: 2.48.0.6

App needs complete fixingBought 6 cameras - managed to set up 2 and were working with app but then would freeze on the app when trying to use speak feature. Tried to set up another two cameras but app saying it’s not working. Set up one of the other cameras in a different place with a different log in - worked for one night and now saying offline and saying it’s wifi connection when there is no issue with the wifi, it is an app issue. This needs to be resolved as have spent hundreds of £ on these cameras. App is really poor quality and makes the security system pointless..Version: 2.29.2

Landscape view for iPad??This app is working ok, though I dont find it a super intuitive user interface which makes adjusting the settings a bit of a guessing game of trial and error…like, lets see if this does what it seems like maybe they are intending it to do… The quality of the picture seems good…. My number one frustration is that it doesnt switch to landscape mode on my iPad. I exclusively use my iPad like a laptop and never hold it vertically like a phone but I’m forced to tip it and its keyboard sideways to read settings and make adjustments. If I want to look at my cameras, those are in landscape mode but nothing else. It even switches my whole home screen to a side ways mode after I’ve closed out of the app itself. This is so silly and annoying. Please change this, Wyze. I also would like to be able to have different zones for notification. Like if something happens in the zone around my front door, I want notification and recording but if something happens in the drive way zone, like a car drives by I just want it to record but not notify me. Cars drive by or park near by probably 20 times a day and I dont want to hear about it ever time. But if one of those times its someone robbing my neighbor across the street I would like to have motion in that zone recording and available for review later. I’m not sure I explained that well but hopefully it makes sense..Version: 2.40.0.15

It only gets worseWith each update, there is a new problem that arises. After this update, the app has been a mess. When I open the events tab to check out the alerts, it says that I’ve viewed some that I haven’t and vice versa. And when I do check an alert, it does not mark it as viewed like it normally would. It’s always glitching from viewed to not viewed. Also, when I click on an alert from a few hours ago and try to check the playback, it will not run the playback from a few hours ago. Instead it will run the playback only 5 minutes back from the current time. Then I have to scroll through to get back to three hours ago and find the time the alert was sent out. This was never the case, playback would actually play back the time (to the seconds) of the alert. I also have nasty feedback when I watch the cameras live and there is no sound besides the static feedback. The events also record the feedback so it’s hard to hear what’s really being detected as “sound” when the static is constantly in the way. I have the most up to date firmware and app, both don’t get better, they get worse after each update. When they need us to pay for a service, even a $1, they won’t hesitate to email and notify us. I’ve had a ticket number with the issue open for a month now and no response..Version: 2.14.22

App connectivity to live streaming doesn’t work any moreFor about 2 weeks now the app will not connect to the camera live stream on any of the 5 cameras, even after multiple force closing of the app. Same problem on all our IOS devices. Dodgy app or firmware update but impossible to know which is to blame. Wyze are no help and their “email support” hangs without sending the email. Very disappointed. Looking for alternative cameras from another supplier..Version: 2.38.3.3

SucksAvoid. Useless. Security will be full of hassles..Version: 2.17.21

UselessUsed to be good. Useless now unless you pay.Version: 2.35.0.13

Poor customer considerationBought this camera back when the recording captured 12 secs for free with no subscription — that was the selling point for us. Wyze recently changed that and forced customers to buy a subscription in order to get video recordings. They should have grandfathered existing customers instead of cutting off the functionally for which those customers initially bought this product. If you have to buy a subscription go with another company that produces a better camera; wyze camera is “meh” at best.Version: 2.28.2

Stop allowing me to connect post updateI can’t select the camera I have been using last two years. It won’t click through while camera tells me it is ready to connect. Frustrating for parents..Version: 2.37.2.1

No dark mode, no HomeKit integrationI do not understand why this app doesn’t have a dark mode. It’s too bright to look at at night. Plus it doesn’t have HomeKit integration. The good features like personal detection is something you have to pay extra for..Version: 2.38.0.27

Absolutely unacceptableUse your money on a non-wifi camera if you are trying to monitor anything important to you. Or at least dont use Wyze as they continuously go down leaving you unable to use the camera. Unacceptable service. The only redeeming quality is that their terrible service forced us to look into better competitors and we switched with no haste, so thanks for that..Version: 2.37.2.1

Worst appTerrible.Version: 2.37.2.1

Used to be great, now video playback lagsThe app used to be perfect, but now video playback forever buffers from the cloud no matter the connection speed..Version: 2.20.142

FrustratingThe app works up until loading the camera fed then it crashes my phone 4 out of 5 times I try it. I have an iPhone 12 and the app is fully updated so it's frustrating I can't load it when I want to watch the feed. Needs to be improved that's for sure! Phone shuts off for 5 minutes before I can use it again.Version: 2.38.2.1

Problems With Recording People Through The CamerasHello, good afternoon. We just wanted to report the following: This problem has been going on for quite some time, at least over a month. Whenever we go out, the cameras record us, but the moment we make it back inside home, the cameras don’t record us the same anymore. We do not show up, as if the cameras itself were to be malfunctioning, or maybe it’s the app. The day of yesterday, we went out twice, but when we came back, the cameras didn’t record us anymore. The cameras don’t sense our presence and it’s beginning to become a problem. They sometimes only record the light movement of leaves or the sound of a car passing by. Something that urges us are the recordings of people, but the cameras don’t do that. We apologize for rating this app 3 out of 5 stars. With all honesty, this is surely a 5/5 stars, but with this problem approaching us, we would give it 3 stars. This is honestly one of the best apps we have come across though! For your attention, thank you very much and we hope you guys can help us very soon. Within all the time we’ve had this app with its cameras, this feature of recording people has stopped from a month prior. Please help us reconnect these cameras or figure out what to do..Version: 2.29.1

Crashes constantlyThis app continuously crashes. Most recently, it froze my phone to the point I couldn’t do anything for about 5 minutes. Everytime I try to view a camera in landscape mode, the thing freezes up my whole phone. Find a better camera solution, this is bad and seems to only get worse with each update. As for the cameras themselves, they are ok, but so many of the features are locked behind subscription. You also can’t view the cameras on a pc..Version: 2.38.0.27

Privacy Policy and forced use of TrialYour products are in my house. You should not be monitoring my webpages or selling my data. I like the product, but don’t need a company to monitor my internet usage/cookies, etc when I use the app. Why is there a need to collect data to “Personalize your online experience and the advertisements you see when you use our Devices or Services or third-party platforms based on your preferences, interests, and browsing and purchasing behavior;”??? How does allowing a 3rd party the ability to monitor web pages viewed and the time spent on each page make a better camera? I prefer a company that makes money on a great product and not by selling my information. Furthermore, to set up a camera I’m FORCED to accept additional disclosures for a 2-week trial of a paid subscription. I can’t get by the camera setup screen unless I hit Continue, which means I HAVE to accept all ADDITIONAL terms for a service I DON’T want. I do not accept the terms. I do not want the trial, but the only option provided is to accept IF I am to use the camera. I’e has these cameras and set them up when my WiFi changed. Now I’m stuck with being FORCED to accept additional terms, because they’re cheap cameras that have to be set up from scratch to change the WiFi. I’ll be looking for cameras and services that respect my privacy and choices better..Version: 2.16.23

Don’t get outdoor camThis applies to outdoor cam only not the indoor/ outdoor v3. Those work great. I’d give those 4 stars. However the outdoor cam is buggy and fails often requiring hard resets and hours of troubleshooting to get them working again. They also still don’t have a function to record video to sd card even tho it comes with an sd card. The part that makes it a 1 star is you can’t even sell the camera if you are tired of all the problems and you just want to get rid of it and buy the v3 cameras, It’s locked to your account so you can’t transfer ownership. Complete garbage. Buyer beware!! If you must use one of these cameras you’re not completely boned because wyze support will answer you and they will send replacements for things not working just know that you will be spending a lot of time talking with them and hours of troubleshooting that resolve temporarily but then you have to do it again next week and it never ends. I have spent an entire day trying to get one of these back online before. I work in an IT department so it’s not my lack of common sense causing any of these issues. Do yourself a favor and buy a long (usb-a to mini) extension cable or super long power/data cables and get the V3 cameras even for outdoors. You will have no problems with those cameras..Version: 2.32.0.20

Worthless appI can’t even use my camera! The app won’t let me create an account at all. 5 verification codes later and I still don’t have an account. My next review is going on Amazon and I will be returning this useless thing. Save yourselves the money..Version: 2.37.2.1

Trash. Invest in something better for your own safety.Wyze cam is utter trash. People can walk up to my door, leave something (OR TAKE SOMETHING) and slowly saunter away and not only will I not receive a notification, even in my motion event history Wyze cannot even identify a person was ever in frame. A person can walk up to my home, get in my car, and drive away, ALL ON CAMERA, and not a notification will be sent nor a person recognized. I feel so unsafe because of this cheap and ineffective product. Don’t even bother with their support team, they cannot communicate between the app support team and the “real” support team so you have to start all over with the same issue with several different people, and their only suggestions are a mile long list of troubleshooting possibilities to throw against the wall like wet spaghetti to hope something will make their inferior product better. I truly cannot count how many times I have counted on Wyze to alert me to action in front of my home to be completely let down and left vulnerable and unsafe. Not to mention the ever-changing paywalls and new features hidden behind it even if you’re already paying a monthly fee (which they will raise whenever they want). Please for your own safety just invest in the other better home cameras on the market..Version: 2.46.1.4

CrapSave your money. Want to have any features ie Person Detection, you’ll need to pay for it. Crashes / Disconnects often. Only records between 5 minute interval nothing in between. ***Wonder if iCloud storage is in CHINA. Buyer beware there’s better Cams out there. Playback glitchy. Support very slow with generic answers as you can see from previous Reviews..Version: 2.14.23

Only good if you pay subscriptionSubscriptions don’t work in Australia, yet they’ll try charge you, so it’s now purely a paperweight.Version: 2.29.2

ReviewWhy is Apple telling me it won't open this app when I already have it installed and use it everyday. I have to manually trash it then re-install yet now I have no option to re-install. GET IT TOGETHER!.Version: 2.26.21

Devices Good. App Not So Good (I.e., BAD)The app is the most frustrating, buggy, convoluted software in how it interfaces with cameras (have not gotten any thing else from Wyze as of this review), how detection areas are defined ("masked" versus what the camera actually "sees") and "advanced PIR detection" to define areas is useless in detecting motion. I have no connectivity issues throughout my house (cameras always show excellent signal) but cameras often go offline and need to be reset, which isn't all that convenient or doable if I'm not home. Yes, firmware is always kept up to date. And again, I have excellent signal strength at the cameras and and base station. Lastly, the delays in capturing motion is so bad. A couple examples: when I drive up in my "driveway zone", that camera only detects my car when I park under where the camera is mounted. I've tried MANY angles and advanced PIR detection to no avail. Same goes for the front door camera. Deliveries aren't captured until the item is literally dropped in front of the door. It does NOT capture the person walking up to the front door, even though the front door walkway is clearly in the "detection" zone. The less than stellar app and spotty camera performance has forced me to buy the pricier but more reliable Nest camera to ensure I have the reliable security coverage my family wants..Version: 2.20.142

AvoidGarbage, nonfunctional app paired with equally useless cameras. Go for Eufy or something instead..Version: 2.42.5.2

Usually WorkMy 5 cameras give good coverage when they work. Some will go offline at times for no apparent reason. They will sense a person or motion and show a still image while spinning but never produce a video. Yesterday our mail carrier triggered one camera at the front door. It only indicated motion-not a person. It showed a 12 second video was recorded that would not download. This spinning went on for over a minute before I gave up waiting to view it. This happens frequently. The controls for the various camera functions in the app are difficult to use and not at all intuitive. The app buttons that are designed to turn the cameras on and off will turn the cameras on or off by themselves when I try to use them. I.e., I can turn one or more camera on and the button shows my choice then it will change back to the previous setting on its own. I have set the cameras on and left the property only to check later and find one or more off. The sensitivity settings and coverage area which I set up for the cameras will sometimes change. The picture quality it very good when they record. Customer service is usually ok when you can get someone to answer hand they may be able to fix the immediate problem but not the long term issue..Version: 2.43.5.3

Freezes then crashesEvery time I return to this app on the cameras live view without force quitting, it freezes and I cannot even open the multi tasking menu to force quit it until about 5 seconds later, it completely bricks the phone. Serious memory leak or infinite loop..Version: 2.31.1.0

Good App but poor testing on new firmware updatesThe app is good but when they send a firmware update for the camera’s they are so buggy and sends the camera offline. They need to do more testing on their firmware updates. Note January 2024 update for Wyze Cam v3 pro was very poor and needed the camera to be rebooted every 4 hours..Version: 2.48.5.1

PoorApp is terrible, lost connection to an existing camera. Wouldn’t let me reset and reconnect it. App is buggy won’t let me delete camera or account. Set up a new account and still won’t let me connect my camera. Poor..Version: 2.49.2.2

Nice camerasI’m guessing like anything new they have some bugs to work out. But they have gotten pricey over the last year or so with the monthly charges for video and other features. When i first got these i could pop in sd card and never had a monthly charge to be able to watch playback video right then. Now they have several different offers for monthly fees. The one they should offer is a app for smart TV’s so we can have real 24/7 monitoring without having to pull up the app on the phone or tablet. I’m talking have a dedicated tv so customers can just look up and see which ever camera they choose instead of having to find their phone , open their phone, open their wyze app, open which ever camera they are trying to see and then hope their isn’t an update. Their is a lot of steps to get to what you are trying to see and a lot can happen on that period of time. They are awesome for the quick back let me check to see what is going on around the house or in a room. But not for a first response security camera system. Great image, great product selection, the sound is a one star. The flood light with camera is awesome besides the sound. I have ten wyze camera set ups but only use 5..Version: 2.48.0.6

Worst stream app everPerhaps the worst streaming app on the planet where there are great examples of how streaming apps should perform.Version: 2.38.4.3

Can no longer see thumbnail preview on notificationUsed to be able to tap and hold on the notification to see a thumbnail preview of the event. Now it doesn’t show the thumbnails..Version: 2.40.0.15

BlindedHow can the app for a camera with night vision possibly have an entirely white UI, and no dark mode option? Thanks for the dev response, but this has been on the Wishlist for over three years with no action. Just makes you look a bit silly..Version: 2.26.21

Crashes iPhoneOnly app I have ever used that can completely crash an iPhone.Version: 2.38.0.27

Wyze Sells a product, then disable itAfter you sold me a product , you disabled cloud event recording.Version: 2.29.2

Cannot stream remotelyI've tried everything and I cannot stream the camera from a remote location on my iPhone. I see many others having the same problem..Version: 2.4.73

DreadfulI set up two homes with their cameras. The apps crashed and I have no access to any devices! Terrible service. Unreliable!.Version: 2.34.1.1

Bait and switchThe company has recently decided to screw over its existing customers. When I originally purchased the cameras, it came standard with a 12 second video capture. This came with the purchase. There was no additional cost. The company also aggressively pushed monthly subscriptions to get longer video clips. But it was always pushed as optional. Wyze has now decided to force customers to pay a monthly subscription fee to get any video captures at all. Now the “free” service only takes a thumbnail snapshot, not a 12 second video. So in summary, to get what I originally paid for and used for nearly a year, I am now required to pay again, on a monthly basis. To get what I already paid for. If you purchase anything from Wyze, do not expect that what you think you are purchasing is actually what you will get. I purchased video cameras. The cameras captured videos for a year with no requirement of a monthly subscription. Now Wyze has changed what I have already purchased. They have disabled the video capability, holding my video cameras hostage as cheap snapshot cameras until I cave and pay them a monthly fee. Won’t happen. Even if I do decide to switch to a paid security camera service, I GUARANTEE it will NOT be Wyze. I will not give another penny to a company that screws over its customers..Version: 2.28.2

Unreliable.Have given Wyze cameras and the app a try for the past 2 years, and you’re better off going for more reliable brands. There are bugs all the time, the camera doesn’t detect what it should, videos don’t load, even with all the right settings on and new software updates. Can’t trust it unfortunately..Version: 2.42.0.24

Misses real events but you'll know all about your tree movements, birds and lightsUpdate: "Cannot find a specific network name" is what you hear majority of times trying to add v3 pro. every time after power outage can spend half an hour trying to connect. many times unsuccessfully. not a device you can count on. and everything else said below is still at same state. Own v3 PRO cam for 2 months now. Cam Plus subscription. 1. There is no true built-in AI, nor in the cloud! Constant false triggers by birds and bush waving, in the evening – by the lights from passing by cars. Eventually you just turn off notifications, cause it's impossible and endless false triggers. 2. Setting detection zone does absolutely nothing! You still get alerts from bush waving far outside the detection zone. 3. Add to that multiple occasions when camera misses people which occupy 60-90% of the vertical space – coming up to the entrance! I wouldn't believe it if I didn't observe it myself. When my wife with 2 hand luggage and myself with two duffel bags slowly moved to the entrance (because we were chatting with a neighbour) from the very left to the very right end of the camera view (occupying up to 90% of the vertical space), taking the keys out, opening a door. No trigger!!! How on Earth could this be possible for a security camera? 4. I submitted around a hundred reports, 'sharing' video and marking what is actually in a shot – did NOT help at all. So-called AI does NOT learn anything. 5. My front yard is probably around 20-30 meters long. Their 2K camera couldn't even record a licence plate of a vehicle parked 6-7 meters away (at an angle), you just see that there are some symbols there. A camera – you can't rely on anyhow! 6. And they refuse to refund that piece of garbage, offering a gift certificate to get another one, so that they can charge 4 times more for having both cameras connected to a cloud… 7. Support is awful and it can only send useless templated responses and they don't care about the quality of the product. Only how they can profit. CONCLUSION. If you want a toy, then Wyze is quite a decent option: its picture quality is good (although practically useless – see #5). Colourful night vision works pretty well even without ultraviolet LED (cause you can't use them through a window, like I have to). And that's it. If you want a security camera, then definitely go with another brand. FYI. Subscription packages (except for Cam Plus) works only in US and Canada! They're verifying the address and your cell number (you can't use an international format, only US & Canada cells). So, no way to trick this. But those scammers happily charge your card anyway, even knowing where you are located and which AppStore covers you! Even though they promise 2-week trial and say there won't be any charge until 24 hours before the end of the period. Wyze applies unfair business practices and lies and misleads consumers. Everything they do is aimed not at delivering a high quality product but at squeezing money out of you..Version: 2.47.0.6

Needs a dark modeIt's blinding at night to have this app all white while I'm using it as a baby monitor.Version: 2.27.37

Watch your cellular data!!This app uses your cellular data even when all setting for cellular data for the app are turned off and you’re on wifi. You have to completely turn off cellular data for your phone if you don’t want it to use data! Even after talking to their customer support they won’t acknowledge there’s a problem with the coding for their app..Version: 2.17.21

So close, but not yet worth the hassleThe picture is crystal clear, and the features that it’s SUPPOSED to come with sound amazing. Eventually, it could be a great product! However, there is a laundry list of flaws, and the forums will attest to that. For me personally, the flaws I encountered were: dropped streams CONSTANTLY (reliable WiFi, promise), screen timeout after 10 mins on google home or a few hours on iPhone (take note those wanting constant streaming like for baby monitor or constant security monitoring- there is no way to lengthen the time the screen is active, I confirmed this with their own tech support), camera would move randomly for no apparent reason, motion detection alerts never- not once- actually alerted anyone (2 people on account, one google pixel 3 and one iPhone XS MAX) even though I confirmed several times with several people that all push and notifications were active both within the wise app and on the phones themselves, and customer service seems either burnt out or just not all there. When I asked about the 10 minute screen timeout time on the google hub they said I could simply ask google to bring up the camera every 10 mins for hours on end..... um..... what? How is that even a logical response? TL;DR wyze has great potential. Too many kinks to work out for now..Version: 2.3.69

Too much crapInstead of doing one job well the app supports too many devices and all in a mediocre way..Version: 2.38.4.3

Quality of Service & New Subscription Service ScamI have had a camera by this company since before this corporate scam known as “CamPlus” where you could record onto the cloud as well as a micro SD chip your footage. One Day they removed this feature at, ironically, the same day the people across the street backed up into my car, and took off. (Kinda was the reason I decided to BUY a “SECURITY” camera) So due to having no proof, besides my own eyes since the camera was no longer recording thanks to the overnight addition to a new feature that you had to NOW subscribe to for recording and playback. To add a subscription to an already free service that was working decent in the first place just to take money out of peoples pockets where you didn’t need to, is a scam. To add MORE or some other service for a subscription, sure. Some of us were already consumers/customers who used this for what it’s purpose was and you turned around and took away the main feature “security” and due to that. I had no proof of the damage that was done to my vehicle, I had to pay more insurance since I had to make a claim and they took it as “I’m at fault” since the camera that’s one job was to record the activity around my vehicle, and your company failed to deliver. The second star was courtesy, not really even deserving. More out of pity and hoping that the company straightens up and stops screwing over their customers..Version: 2.33.0.17

Tried to Email My Question/IssueHey there I do have a question. you guys sent me an introductory email asking if I have any questions or any feedback, so I sent this email to you and I got an auto reply saying that I cannot reply to this email. What’s the deal with that? ?? I have the cam indoor outdoor V.3 … I love it the quality, and great video i- sublime; everything‘s great except there’s a weird sound when I turn on the “sound” - it’s like a grinding, repetitive thumping sound - there’s absolutely nothing in any of the rooms in my house, no fan, no air conditioner know anything. I have moved it around and still is the same sound. It’s just continuous to the point where I cannot leave it open listening all night because of the sound it makes. thinking that maybe the gears on the camera itself are grinding inside? I have tested it via night vision and not on. nice vision and I still hear the same sound. I tried attaching a video to this to see if you can hear it and tell me what is happening (I see no way to add an attachment ) do I need to return this? I really want to be able to use this when my grandchildren are staying over to keep an eye on them but that sounds obnoxious. Please Help!.Version: 2.32.0.20

Not connectingBasic Camera won’t connect to Wifi even after I followed multiple instructions and trouble shooting..Version: 2.17.21

Guess I’m buying a Ring systemEvery time there’s motion the camera freezes? What’s the point of a camera if it’s always frozen? UPDATE: Tried using an SD card so that I don’t have to sign up for a subscription that wasn’t previously required. The SD card can record continuously or just events. But even with the settings set to record to SD card and capture type set to Events the Events page still has still images instead of any kind of video. Trying to view the video from the Events makes you have to sign up for their subscription. And trying to go into settings to change the Event type recording from image to video brings up the subscription page. How can you force people to subscribe just so they can view videos that are supposed to be stored on the local device? What are my SD cards good for? My friend has Arlo, I think I’ll switch to that. Bought a camera years ago and loved that there was a free 12 second clip. That’s the reason I bought Wyze over other brands. No subscription necessary. Loved it so much I bought a second camera months ago. Now they are forcing you to update to a subscription in order to view even the short 12 second clips. Violation of consumer agreements in my opinion. If I have to buy a subscription I’d rather go with a bigger more well known brand that tells you up front that you’ll need a subscription..Version: 2.46.0.6

Listen to the reviews, save your moneyI bought this camera to watch my dog while I was not home. I picked the camera up at Pet Smart as I thought they would carry a reputable brand. I set the camera up, simple enough, and everything was working as it should be. As soon as I go to check the camera when I get to where I’m going, and get an “error 90” message when trying to connect. After some googling I see that the only real fix to this is to reset the camera by disconnecting the power source. Which for being a hour away from home, isn’t happening. I’ve tried every trick in the book (resetting the camera via the app, turning the camera on and off via the app, and clearing the cache) but nothing is working. Literally stopped working less than 3 hours after purchase..Version: 2.42.6.1

Was greatI love my wyze cam, but recently I can’t watch any playbacks from the cloud (Error 06) and it’s really taking away from my experience. If this issue isn’t resolved soon I’ll have to switch to another camera..Version: 2.17.42

Unless without Pro subscriptionStop bugging me to upgrade This could be so good, but without the pro subscription all it does is bug you to upgrade.Version: 2.34.1.1

Used to be fineNow it stinks. The timeline is completely broken, the recordings show up at wrong times, then if you scroll they change to different times..Version: 2.40.0.15

Latest app update is horribleThe camera group view is horrendous now. Nothing works. Please let us revert back to the previous version..Version: 2.38.3.3

Nothing works after the last updateAfter the last update, it automatically logged me out of my account. Now when I sign in none of my cameras are showing! WTH Wyze?.Version: 2.37.2.1

AbysmalIt would be easier to use a toilet roll tube and a mirror on dial up than this thing. Don't believe the fake reviews - useless garbage!.Version: 2.8.20

Wyze Watch app not real greatIts missing metric measurements, Does not sync all data to the HealthApp. Have to do manual heart rate and Oxygen saturation tests as it does not do regular auto tests. Lots of things to fix before its a great app..Version: 2.25.32

Love hate relationshipThere are a lot of reasons I love Wyze. It’s great as a baby monitor to be able to peek in my baby from anywhere, anytime. It has great quality, yes, even in nighttime mode. We have been using a v2 for 2 years with minimal problems. The only real issue we have is that it will sometimes disconnect from Wifi with no audible notification, and as I’ve said, we use it as a baby monitor, which means if it disconnects and turns off, especially during the night, we have no idea if baby is up crying or not. But we have loved it enough that we just bought 3 new v3 cameras. And that is where is gets rough and why I cannot give a 5 star review. Although the camera quality is still amazing, and the night vision is amazing (for indoor and outdoor), each v3 camera is constantly making crackling sounds on the app. You can’t even really hear what actual sound there is because the crackling is so loud. And again, as a baby monitor, us having the camera up on our phones at night makes for a really loud and annoying sound to try and sleep through. Wyze, PLEASE, update this!! I was so excited for these new cameras and am just so disappointed that I spent more for these and they seem to be garbage. I have read forums and I know it’s a common issue. Lastly, I do love the option to have these as outdoor cameras, but unless you have a plug up near where you want it placed, it isn’t going to give any security as anyone could just walk up and unplug it…???.Version: 2.36.0.14

Don’t waste your money on subscription or Wyze at allThere are other better cameras that offer free cloud storage an allow you to watch playback without paying for a subscription, hopefully the scammers at Wyze die of cancer..Version: 2.42.5.2

It freezes and crashes iPhone 12I have been using Wyze for about two years, but recently it is crashing and freezing my phone whenever the phone is rotated. The experience is so bad, it renders your phone useless. I can’t turn it off or get a response from the phone when it happens. I tried everything, including uninstalling the app, but nothing helps. Wyze has become useless. Please buy other cameras and don’t waste your time with Wyze. This is by far the worst experience I’ve had with security cameras, being an IT and technology guru..Version: 2.37.2.1

After most recent update, cameras no longer livestream to Spectrum networkI’m a huge fan of Wyze cameras. I have 8 (mix of V2 and V3) in my installation that I use to remotely monitor a second home. I have had very few issues over the last 5 years that I have been a customer…. but something broke after I upgraded to the latest iOS app version, 4 days ago. I can no longer remotely livestream the cameras located at my second home using my primary home WiFi network (Spectrum ISP, eero WiFi). If I disconnect from my home WiFi and use the cell network on my phone, there are no issues, so it appears to be a newly introduced compatibility issue with Spectrum’s network. To be more specific, when on my home WiFi and attempting to livestream the cameras at my second home, the process completes the “connecting camera” and “authenticating” steps, but hangs on the “getting video data” step — before timing out, despite ultra fast network connections on both ends. I have tried rebooting the cable modems and wifi networks on both sides of the streaming pathway for each of the last 4 days, and have restarted all of the Wyze cameras multiple times… but no luck. Other than updating the app, there have been no other changes to my installation, which worked flawlessly before, so I can only conclude that the issue was introduced by the latest iOS app release..Version: 2.49.0.4

Notifications need helpI use the Wyze cam as a baby monitor. It works great - has a really good picture quality night and day. The app frequently loses communication with the camera and I have to restart the app to get it back up. The sound goes out A LOT. When my baby is sleeping I like to keep the app up and running on my phone for constant monitoring. Sound loss is extremely frustrating at night when I’m relying on the app to be my ears while I sleep. I also think there should be an option to change the way it notifies you of sound/motion. Instead of just one quick sound that goes away after a second, it should be a constant noise, similar to the way a phone rings, until you turn off the notification. This way, it’d actually wake you up at night, and you won’t miss a notification during the day while you’re cleaning or busy with another child or whatever, while the baby is sleeping. I have missed so many notifications at night due to this, and I am a light sleeper. There have been several nights where I check the sound log and my baby had been crying for over five minutes before I woke up due to sound loss within the app and poor notification style. For these reasons I’m going to have to buy a true baby monitor for piece of mind and safety..Version: 2.10.72

Fancy update? It’s crap!I mean seriously. How do release an update without making sure it actually works? All cameras fail to load when you first open the app so you have to close it out then reopen to get them to load. Then when you are finally able to access them it opens them in landscape mode (finally) but of course only temporarily. I mean how hard is it in 2023 to make the app stay in landscape mode. As soon as you hit the back button out of the camera you were finally able to view in landscape mode, it goes back to just that camera page in portrait mode and not back to the camera group. Isn’t that what the little funky square in the upper right corner is for? When you hit the back button, shouldn’t it bring you back to the previous screen you were on being the multi camera view? Then when you hit the back button on the portrait view of the individual camera that you shouldn’t have even been on in the first place, it brings you back to the multi camera view, in you guessed it, portrait mode. Then to add insult to injury, you have to physically rotate the device to go back to landscape view. Then of course every time you view a camera you have to go through the same painful process. Might be time to hire some new coders folks or more likely, it might be time to choose another camera brand..Version: 2.38.3.3

Time to move away from WyzecamWith the latest update I can no longer see the 12 sec clip without upgrading and paying for it. Wyzecam has been great up to now but time to move..Version: 2.28.2

Cam+ fails and moreOverall a decent service for a good price. But cam plus subscription fails on doorbell regularly and the doorbell doesn’t have an sd card option like all the other cameras Wyze offers. It either doesn’t upload or doesn’t record long enough. Also iPad app needs landscape mode. You can flip to landscape mode when viewing a group of cameras but there are no buttons available and you get stuck in landscape. But the app doesn’t work natively in landscape. There should be a iPad specific app to make the experience better. Also I cannot group the doorbell camera with my other cameras. That is a HUGE Fail for me. I want to be able to see all cameras at once. Final note. I’m extremely disappointed that Wyze is killing the first gen motions sensors, windows sensors, and all the other stuff that made a decent self home monitoring system. Of course being replaced with that subscription home monitoring service and you need to buy everything over again. Pls fix this app and don’t force customers to buy the new home monitoring system. Continue to offer both and give the customer options. But mainly for this review fix the app and I’ll adjust my review stars..Version: 2.24.52

Everyday I get less Wyze.I’ve been a long time user. Since generation one. As time progresses the whole system gets more and more broken and useless. The app crashes constantly, freezes, or is unresponsive. I’ve tried everything but it’s almost like my whole system has become useless the longer I use it. My baby monitor went from integral to my baby’s raising to officially useless at tracking my toddler. I can’t emphasize enough how the whole system went down hill. Camera notifications are random and unreliable. It tells me about the shadow of the trees consistently but when my catalytic converter was stolen off my car in my own driveway it didn’t even register a sound notification. The lights either have delayed response from the app or they just go to maximum brightness which is counterintuitive to bedtime routine for my toddler as they use to be great nightlights. The doorbell doesn’t work through the app anymore. It alerts the chime right quick and then continues to signal the chime on repeat. But I can’t use the app to then talk to the person at my door. I gave up on Wyze sense literally the same week I got those inoperable things and as such I refuse to try the generation two setup. I loved all these products. I used them to the point where I don’t even know what a life without them was like which is why now that they are mostly a nuisance over convenience I’m burned by the fact I purchased them all to begin with. As I said, every day I get a little less wyze in life..Version: 2.35.0.13

NOT Compatible with iPad Air IOS 12.5.5.Do not install or you will lose your connection. The latest app at 28th. December 2021 crashes / minimises and cannot be used at all. Wyze have been notified. There is a serious testing process issue here, an otherwise excellent product, one of the best — when working!.Version: 2.27.32

ADS which cannot be hiddenConstant advertisements for “free trial of cam plus” right on top of my camera views! The ads cannot be hidden or dismissed and do not go away even after clicking on them. This is utterly maddening. I would never pay for another Wyze product again..Version: 2.45.1.1

No Landscape Mode, Clunky ControlsPortrait mode only, which is not ideal on tablets. Long connection time to devices, playback controls often don’t respond for several attempts. Performance of the system (not the camera) has degraded significantly since first purchased. Pop-up ads sometimes can’t be dismissed, blocking all further function until quitting the app. Camera was specifically purchased years ago for the free app usage, with the basic functions being all I needed then and now, but marketing for the paid subscription has gotten much more aggressive and intrusive, likely deliberately degraded performance, I suspect. Won’t work - has made me very unlikely to every buy Wyze again..Version: 2.37.2.1

Not fit for purposeApp has taken away the ability to watch short motion clips. What’s the point of a security / action capture cam if you have to pay on top of the device to watch any captured events??.Version: 2.37.2.1

Brilliant App however..Since the recent iOS update, app will not open..Version: 2.27.32

Crash every secondThe most frustrating app ever. Use to control lights in bedroom try to change colour and brightness or turn off and on and it takes like 20 minutes to do anything because it crashes all the time..Version: 2.40.0.15

Wyze actively removes support for older productsI was an early supporter of Wyze and thought Wyze and everything they stood for was great. Unfortunately, Wyze have decided to remove support for older products such as Wyze bulbs such that schedules (turning lights on/off at specific times) no longer works. This has established an unfortunate precedent where Wyze remove support for older products to try and force customers to upgrade. Wyze have lost me as a customer and I would encourage all potential Wyze customers to heed this warning. Update: after I posted my review on the App Store, Wyze replied with a recommendation to contact Wyze support, which I have done previously on multiple occasions. No remedy was offered by Wyze, so I stand by my comments that Wyze have knowingly removed timer control from Wyze original bulbs with software updates. Buy from a more reputable and reliable provider..Version: 2.27.37

Useless*edit* In response to the developer, I decided to go back to Home Depot and purchase another outdoor camera (after I took the original back) to see if it just happened to be an issue from that day. Get home and go to set it up - same exact issue. I connect to the Wyze network and get back into the app and it gets stuck on “please wait” for an indefinite amount of time. Just an absolute junk combination of software and hardware. Very disappointed. I guess that’s why these cameras are so much less expensive than the competitors. You get what you pay for. I’m not going to spend hours troubleshooting this when it literally should be plug and play. Uninstalling and returning again tomorrow. I gave this newer company a chance and will never try another one of their products again. Have read pretty decent things regarding the Wyze cameras. Purchased one and was excited to try it out. I’m a tech savvy person. This app is hot garbage. I could not get the base station to setup. Tried quite a few troubleshooting steps - which btw are very limited through Wyze. No fix. Reset everything and tried again. No fix. Deleted app and tried again. No fix. Tried setting up from a different device. No fix. Pretty obvious why this app is related terribly. Will be returning the outdoor cam and base station tomorrow and will just spend the extra money on a Eufy camera..Version: 2.24.34

Issue with event recording settingsEvent recording time keep resetting everytime I go into the settings.Version: 2.47.0.6

StaticV3 camera has serious ‘static’ sound when watching on iOS app. The noise is not there when watching on Andriod. Wyze support claim not to be aware of the problem but a quick internet search suggests otherwise. The other all features work well..Version: 2.23.21

Great expectations; modest experienceIn theory, the Wyze app allows users to easily control a variety of programmable home devices (think light bulbs, cameras, locks, and more). In practice, the experience is mixed. The app allows “scheduled” events (such as lights turning on and off on schedules or with sunset-sunrise timing). But the user interface for managing those schedules is unintuitive and requires much more user attention than it should. Especially after power/internet failures (glitches which are common in the real world), the app and devices often fail to recover themselves, and require users to set up again. Control of cameras has gotten better, but the interface is likewise challenging. In addition to the unintuitive interface, the app’s visual design is built on a very “modern,” but impractically thin text font in a tiny size (to allow squeezing lots of controls onto few screens). Moreover, the text is colored “light gray” against a white background. And the app uses only a single color (a milquetoast green) for buttons, icons, etc. The overall effect creates a difficult-to-navigate interface with lots of tiny text and controls. So, the concept is very good, but the execution still needs a significant overhaul with the user experience at its center..Version: 2.27.32

They Disable services after your purchaseI bought their camera and even told my friends about it. At first, it was great then they changes services that were free at purchase to paid services. I use this to monitor my kids, bought it with the services in mind, then they cancel services like recording and recording to my SD card because they want to force me to buy their cloud service. BEFORE you respond, yes I contacted your technicians and went back and forth for literally WEEKS as they gave me troubleshooting options from different people with advice that sometimes differed. Eventually I gave up due to frustration. Who has hours to be troubleshooting a camera that worked fine before your software “updates”. Call them what they are, ways to cheat existing purchasers and make more on new ones..Version: 2.38.0.27

2 days & still hasn't downloadedI got my camera 2 days ago, tried to download this app about 6x, nothing absolutely nothing!!!.Version: 2.40.0.15

Buy Something Else!!!I’ve had these cameras on my house for over a year. At first after install the last thing I wanted to do was to pull down and reinstall a different kind so I left it. The firmware is so freaking buggy it’s stupid!! Every update you get less and something else stops working right. I’m so frustrated!! Now to get any decent feature that was available is now a part of their paid services… Right now when I tap on view playback it’s says no video selected. My other camera will display but not this one. I’ve googled and researched and finally came to the conclusion that this firmware is horrible!!! Find some people that can program for crying out loud!! Cheap Chinese crap is far superior to this junk! I am done with these stupid cameras and this Company!!.Version: 2.42.0.24

Since I started paying- it doesn’t work!I am really disappointed with this camera. When it was free it worked perfectly. All of a sudden since they made it you have to pay even for the basic service it doesn’t work. The camera randomly stops recording events. I have to reset it every 2-3 days. And I have to be home to do that. What kind of safety is this cam providing?? Definitely not renewing!.Version: 2.48.5.1

Push notifications will not stop1st complaint: every time I look at an event video, a pop up appears which urges me to subscribe to their online service. **** I DO NOT WANT THE SERVICE **** . Please give us the option to select “Do not ask again” 2nd complaint: You cannot disable push notifications. I have tried, turning off the ‘option’ for an individual camera, and for all devices. It only works for a few hours. Within less than a day, all push notifications have been re-enabled. Recently, we were away from home, and, at 3am, one of our cats was walking repeatedly past a camera, causing continuous notifications. After I looked at the first few, to figure out what was going on, a full screen pop up appeared, telling me to subscribe to their online service. There was only one option offered: a single button that said “subscribe”.. I had to kill the app & restart to get rid of the pop up. After that, I found the options to turn off all push notifications. This worked for about an hour, when we again started receiving non stop notifications. Wyze cameras are ok, but their overly aggressive marketing strategy & lousy software rate them zero stars. Unfortunately one star is the lowest allowed..Version: 2.43.5.3

These cameras and app USED TO be great….I purchased these security cameras around the summer of 2020 and they were phenomenal until just a couple of months ago they only started to record 12-second videos or pay the subscription which isn't the most expensive for one camera but adding up all of the several cameras that I own it adds up to a good amount of cash annually. That’s not my biggest issue tho, The problems begin when I started the free trial for the more “PREMIUM” subscription to see if it was worth it and start paying for all of my cameras, but turns out that I can't even see the recordings from all of my cameras that have free trial added to them… on top of everything the notifications have a big delay and by the time it lets me know someone entered my driveway they’re already knocking on my door. So it kind of takes away the SECURITY part of it because by the time the app lets me know, someone more than likely already entered my house…. Also when viewing the cameras live there is a delay. We even checked with our wifi provider to make sure that all of these delays and issues didn’t have anything to do with the wifi. Our wifi provider replied and said that our wifi is running smoothly with no problems at all. All these things and several other issues are taken into consideration it makes me want to switch to another security camera company. One major thing that I will mention is the affordability of the cameras which is definitely a pro..Version: 2.29.0

More an more features put behind paywalls and app is dysfunctionalWhen I bought my first set of cameras years, recording for a short interval during an event was the default and these cameras no longer record at all unless you pay for it. I’ve added more and more cameras over the year and I’m disappointed that features have been completely taken away. Paying per camera monthly is frustrating when it used to be included in the price of just purchasing the camera. I pay for one for my safety but I’m considering discontinuing, and trying a different brand if I can afford the change over. Not just the payment frustration, with me currently paying to have my events recorded, going through them is absolutely painful. Every time I view a video and back out, it goes back to the most recent video, not where I left off. Reloading every event and trying to scroll back to where I’m trying to parse through my recordings is tedious and frustrating. If something were to happen where I needed to retrieve these recording for police documentation, this would be insanely time consuming for something so simple. The app didn’t always behave like this. It used to save where I left off so I could look at the adjacent events right after, why this would be taken away is beyond me..Version: 2.37.2.1

Mid range performance for mid range dollarsThe app itself works reasonably well. However from a DIY security perspective there are limitations; while if you have a subscription to the basic AI tools, “events” are recorded in clips of various time lengths, and you can set up notifications to be sent to devices, it’s far from bulletproof; I’ve had occasions where detections are missed when people enter the detection zone (set via the App), too soon after a previous detection. Also disappointment with the V3 camera which has improved frame rate, field of vision, and much better night vision, but comparatively ‘blocky’ detail (compared to the V2) for detections which are ~5m+ away from the camera. Discussions in the Wyze Community suggest this is due to poor handling of aggressive compression of the captured footage. So in summary, it’s potentially a great App, fronting great tools, for a lowish cost, but currently quite average..Version: 2.29.2

Buggy, crash-prone appI have many Wyze devices... cameras, plugs, original bulbs, and most recently color bulbs. After installing my color bulbs the app has become buggy, touchscreen response time becomes very slow and laggy, sometimes he app crashes me out to my iphone lock screen. Deleting & reinstalling the app helps for a short time but issue creeps back until it's so bad I need to delete & reinstall again. The app functioning properly is the basic backbone to everything Wyze. Right now it has become a massive amount of hassle just to turn lights on & off or check a cam. Have submitted a support incident & log, which to my knowledge was not addressed. Updates that have been released since I've seen this problem have not made a difference. Ready to scrap the whole ecosystem and be done with this mess. (Jan 2023) Update : forgot to mention the semi annual trainwreck that ie Wyze's inability to cope with daylight savings/standard time change. Devices turn on/off an hour early, late, or not at all. Sleep routines physically flip an hour and attempts to flip it back don't stick. This is beyond frustration, Wyze is a joke. I feel bad for the poor folks trusting them for life safety issues (alarms, thermostats, etc) when they can't get a lightbulb right. DO NOT BUY Wyze..Version: 2.40.0.15

Don’t update to 2.38.3.3Worst update ever. Prior to this update, I would have given Wyze a 4.5 stars due to value. But since this update from yesterday, now all 8 of my indoor cameras (V2’s and V3’s), keep getting the Error:(code-1) problem. Complete garbage. Keeps occurring regardless if you restart the app, or your phone. Happens on WiFi and data mobile network. Started immediately upon installing this app update. Wyze forums are getting posts about this same experience from other users, so it’s not just me. The Wyze team needs to revert back to the previous app version immediately. Only functions that work, are the notifications of events, and playback of events. But the playback of events is incredibly slow (no, it’s not a WiFi or mobile data speed issue). Prior to this update, I was quite satisfied with their V2 and V3 product, pricing/value, and subscription model. Their app is decent, could use a dark/light mode option like other apps offer, when viewing playback, would be helpful to be able to view all playback at 2x/4x/8x speeds (not just for events)..Version: 2.38.3.3

No impressedBiggest issue is actually detecting . My wife just left the house , the front door camera didn’t detect at all , only my driveway cam did , but for a mere 8 seconds while The person is still in the driveway. I got the subscription and still same issues. Not a good product.Version: 2.40.0.15

BruhBeen tryna log on to my account for while and it says device not supported on a new phone like tf u support iPhone 30?.Version: 2.17.21

Time Zone WrongA timezone incorrect bug has been there for more than a year which is still to be fixed..Version: 2.11.41

Horrible App Issues!!UPDATE: I unplugged my cameras and uninstalled the app from my phone and had no ‘crashing’ issues on my phone at all. After a few months, I was hoping that there was some kind of an update that had eliminated this terrible situation. Unfortunately, that is not the case. I set everything up and it works/looks perfectly, but with each notification it reboots my phone! HORRIBLE! I gave 3 stars overall (rather than 1), because I think that, that this is a truly excellent product for the cost. I currently have 2 cameras that work great. I read reviews prior to buying and decided to invest in SD cards, which was a great bit of advise. The problem that I have is the APP. Previously it was completely shutting off the WiFi on my phone every time I received a notification. I would literally be in the middle of a phone call - receive a notification - and it drops my call! Repeatedly over and over and over for months. Now, with this newest update, almost every notification reboots my phone - basically like my phone is just crashing. Some times it will just completely shut it down and not reboot. I will not complain about personal preferences and things that I think that this product should/shouldn’t have - for the money, I think it’s great. BUT these app glitches are completely unacceptable!! I am missing phone calls because it has shut my phone off!!.Version: 2.14.22

Not the bestYou get what you pay for. Too many glitches and issues. Will most likely move away from Wyze in the near future which sucks because I have so many of their devices..Version: 2.42.0.24


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