Vans Family Negative Reviews

Vans Family App Complaints & User Negative Comments 2024

Vans Family app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vans Family? Can you share your negative thoughts about vans family?

Vans Family for Negative User Reviews

✓ Can’t sign inI’ve logged into my vans family account on their site roughly 50 times of the past couple of years with zero issue. I install the app and it tells me my passwords wrong, then locks me out. Then I can sign in on the website and it wants me to reset my password. Vans customer service had to send me a reset link because the previous several from the site expired despite clicking them the second I got them. Finally got my password reset and the site acknowledges my username/password are correct but won’t sign me in. The app still says my password is wrong and wants me to reset it. This has been going on for 2 months now.SquidnosisVersion: 6.1.0

✓ It was okIt was fun but it wouldn’t send a referral to get the 500 points and also i tried to change my email because i put the wrong one in, and it wouldn’t let let, but when i went to make a new account, it said “CMN0620E The logon ID ‘*’ that was specified already exists” so if anyone can tell me what that means then... so i couldn’t figure out what was wrong with it to fix it so yeah moral of the story, don’t log out of the app or make any mistakes when signing up.Time to inproveVersion: 4.0.0

✓ No pointsI already purchased two times at vans and I didn’t receive my points. I gave my phone number to the cashier and I don’t know why I never have them. I purchased more than $200 for those 2 times and I didn’t get my points. I tried to put my information of my purchase and the app says that they couldn’t find it, revise my information and try again, I revise my information and it is correct and always say the same thing that they couldn’t find it. 🙄🙄🙄.Tamarajamel061400Version: 5.12.0

✓ Cool but has problemsI like the idea of it and I like how I can get stuff that nobody else can get lol But see, the points never really update and I did all of them, and I don’t live in an apartment or suite, I live in an actual house so I have no clue what to put in the apt/suite/unit thing. And it won’t let me leave it blank. Also I feel like nobody really wins stuff and everyone kinda forgot about this app. I downloaded this so I can look at Vans products but like ig this is okay.Haya~mohsin1Version: 4.2.1

✓ App no longer works, can’t access or redeem points.I recently uninstalled the app because it was crashing my phone (which is not old and is updated to iOS 16). The app then was no longer available in the US at all. It finally was added back to App Store, so I thought the issues would be fixed. I have about 20K vans family points I cannot access or redeem. The app doesn’t work. It always gives an error and doesn’t let me log in. I’ve sent several emails to Vans customer service, and they haven’t bothered to respond. For a very loyal customer, this is pretty infuriating..User37403eghsVersion: 7.0.0

✓ Expiration of points/ no items available at storesI visited two locations to redeem my points and both locations (VIctoria Gardens/Chino Hills in Southern California) both we’re out of everything I wanted to redeem... employees shared to come back once they restocked... because of waiting for stores to replenish I just noticed that my account lost 950 points... had your stores had items to redeem, I would have never lost my points. If there is someone that can support to reinstate, it would be much appreciated..777IAM777Version: 4.2.1

✓ Not worth muchThe app doesn’t really give the user much benefit. Redeeming points is through a physical store most the time, and the three times I’ve gone in they haven’t had the item I’ve wanted. Points accumulate because you can’t use them. Not even for a 10% off your purchase or something like that. I’d love to get discounts or have a wider range of rewards that can actually be redeemed!! So it’s great for Vans to market to you, but doesn’t really benefit me much. I wish they had a great loyalty program than they do..DesertRatRunnerVersion: 5.9.0

✓ I Can’t make an accountI have gone to many stores for vans purchased more times than I can count. I decided to get this app in order to look through what you guys have in store. So I’m making my account and it asks for first and last name. When I try clicking on the last name it looks like it scrolls up. I try to scroll back but nothing happens. I think it might be some sort of glitch with this app but it happens every time I open the app. I’ve deleted this app and reinstalled and it still does it. I even got a new phone and decided to see if it would work. Still doesn’t but wanted to let you guys know that it is something that happens and I would enjoy it if it got fixed. I can’t give you guys a 1 Star as I enjoy your products..LambeLordsVersion: 7.9.0

✓ “vans family”I just downloaded the app and there’s stuff already wrong with it. I made an account and everything was normal until I had to add more information. I tried to add my birthday and it wouldn’t work, after I tried adding my birthday and it wouldn’t work and it chose one for me. My birthday is messed up and I can’t even fix it. Something for real is wrong with this app it’s definitely not working as designed, unless they designed it to be a horrible app that doesn’t even take the right information and puts in what it wants too. FIX YOUR APP!!! PLEASE AND THANK YOU!!!!!!!!!.JfudndbdhdVersion: 7.22

✓ Can’t log back inAs much as I want to write a long review about how awesome this app is. I saved up to over 5000 points waiting for an awesome reward to come my way (which sadly there are only a few options now as opposed to the past with more than 10 different rewards) but then it made me log in and got denied with the message of an annoying “sorry! Try again later”. I am very disappointed to also see that others have experienced the same thing and with no help from the devs besides a “change your password, ThAt MiGhT HeLp”. The app was great but now I can’t log back in even after changing my password. It is even more upsetting seeing that the update notes don’t include anything about resolving this issue. After the amount of time I have not been on the app, it is safe to assume those points have gone away..GeisjdgushVersion: 6.2.0

✓ Better rewards:Hi, I’m writing to suggest better rewards for your loyal and maybe older customers like myself , i grew up on a skateboard and have always worn Vans apparel and shoes. My suggestion would be, make rewards directly accessible to customers who have a certain amount of points by this y mean better merchandise than stickers or a coloring book, i suggest shoes , or at least a t-shirt. I understand that your brand has to focus marketing on young people, but don’t forget about us older loyal customers, after all your slogan is “ of the wall since 1966”..Slay wilsonVersion: 5.9.0

✓ Login FailureI am unable to log in. The app will not allow me to get past the email screen. After inputting my email the app removes the next button. After inputting it a second time the app's screen is shifted all the way up displaying the email near the time display on my screen. I have deleted and downloaded the app again, reset my phone, and switched to a data connection yet the app still does the same thing. So it seems to be a bug problem. After looking at some reviews it seems that others are having the same problem. I also saw there was bug fixes for that specific situation and since then no one had wrote a review about that specific problem; perhaps it suddenly arose again. Also, I would like to note I have one of the latest Iphones (12)..Abelh2oVersion: 5.13.1

✓ DisappointedI love the company and the concept of the app. However, throughout using the app I would watch videos or participate in different things to earn points and it showed where I watched it or whatever. But it wouldn’t give my any points. I thought maybe it was my phone so I tried deleting it and re-downloading it. Nothing changed. I tried using a different email to start all over. It wouldn’t give me any points at all then. I think it had to be a glitch in the app. I would’ve loved saving my points up to use them for something really cool. But it disappointed me a lot with this incident..TidaaalwaaaveVersion: 4.2.1

✓ Love the products, hate the appDon’t get me wrong I love vans and I always will but I always find myself going in store to purchase any items. It seems like the app and the website are always down.. and I mean ALWAYS. Every time I want to buy online it’s hits me with the “we are making some updates to our site and should be back up shortly” or the classic “try again in a few minutes”. The whole point of the app is to buy merchandise from the comfort of your own home and this reoccurring issue not just once every few months. And when it does work the layout of the item category makes it hard to find what I’m looking for, would be nice if there was a much cleaner layout. Hopefully this issue/bug with the website and app will be resolved soon 🩷.Pop.corn🍿Version: 7.7.0

✓ It won’t let me log inVans are the only shoes I have ever bought I am a big fan! I am getting very stressed out tho because I’ve reached out to vans support to help me log in and there is nothing I can do I spend so much money there and don’t get to use my points! I feel like not even wanting to go there anymore because they haven’t tried to help me. All I’m saying is I’ve been a loyal costumer and they don’t even try to help me figure this out I don’t understand! I have the right email right password and it still tells me to sign up when I already have. Please help.VansFan.1Version: 6.2.0

✓ Bugs or somethingI saw on tik tok that if i won 2000 points on the app i could win a duffle bag. I downloaded the app and i did the whole what’s your shoes size, what do you like to do. i earned like 450 points and saw them in the earned category , so i know i earned them but when i went on the home screen at the top it shows how many points you have and it said 0 but i knew i earned points. So why didn’t my points add up?? can anyone tell me what to do.Avenlea HughesVersion: 3.1.1

✓ Luv vans but...So i’ve had this app for a while now and everything was fine, and one day it just randomly logged me out. I’ve tried to get back into my account but it claims password and email is incorrect, but i do get emails from vans family. When i try to send the password reset email it never comes in. Today i spent some times reading reviews, and didn’t find one with this experience. It’s just strange to me. As an individual who only wears vans it’s quite annoying because i want to redeem my points, but i cannot because i can’t log in! so hopefully it improves !!.Girly roxyVersion: 4.0.0

✓ Why can’t I shop?I really like this app, responsive and put together. I especially enjoy the idea of providing individuals with incentives for creativity. (Submitting photos for earning additional points) However I am disappointed that there’s no option for shopping or tracking orders. It would be incredible to put a pair of pants, some Sk8 Hi’s into an online shopping cart and be able to purchase with my thumbprint. That would change the game..DunksterrVersion: 2.1.0

✓ Seems like a partial web wrapper instead of app built from the ground upI like to load all of the shoes at once and when I scroll far enough down, click into a shoe, and go back it is either a blank page that doesn't load or it goes back to the top of the list. This makes it impossible for me to get through all the shoes. When I browse the nike or Adidas app I prefer to use those but for vans at least until I go through the whole catalogue I'll stick to my laptop web browser..Draginator6Version: 7.6.0

✓ App doesn’t workI have been trying too use this app for a while now. I keep on logging back in and hoping that they improve it but sadly nothing. The app doesn’t seem too work at all every time I try too shop it seems too work real slow and buffer again and again. Your better off just shopping through there actual website which actually seems too have problems as well. Vans if your reading this please take care of this issue in the near future..@boyrichVersion: 7.4.0

✓ Can’t even log inWhen I go to log in on the app, there’s a space for me to enter my email and there’s a button that says Next on the bottom. When I type my email in (or even click in the space to type and get out) the “Next” button disappears. And after two tries, the screen goes all the way up and you have to restart the process over again. Very frustrating that the first step of the app isn’t even working for me. There’s nothing I can even do about it either.LoewkeVersion: 5.9.0

✓ Awful user experienceI have no idea how this app has 4.9 stars. These have to be bot reviews. I don’t even know where to begin with this app. Pros: - nothing Cons: - makes you sign in every time you login - freezes when loading up new pages constantly - if you click an item and try to go back, you have to reset the search filter and scroll all the way back down to continue your search. It is the biggest pain to even click anything knowing you just scrolled through 300 pairs of shoes and if you click something you’ll have to do it all over again with the slow loading times on top of it all - UI is strange and clunky. The app feels like it’s out of 2014 There’s plenty more I could go into but you get the idea. Just shop on the website. If you guys need help fixing your app just let me know. I like easy money 🙂.WtfjustletmeleavethereviewVersion: 7.3.0

✓ I can’t log in to my original account😡The app is pretty good and I enjoy it a lot but I stopped using it for awhile and I just installed it back but when I try to put in my information it keeps saying my ID or password is incorrect even though it’s not and I can’t make a new account because it says my phone number or email is taken I could use an alternate email but it won’t let me use my phot number because it’s already on my account that I can’t get into and I feel like it’s a waste of time using someone else’s phone number because what I do on the app is my business and no one else’s, this is extremely frustrating.EveryUsernameIsTakenIDKwhyVersion: 4.2.2

Vans Family works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Vans Family.