Publix Delivery & Curbside Negative Reviews

Publix Delivery & Curbside App Complaints & User Negative Comments 2024

Publix Delivery & Curbside app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Publix Delivery & Curbside? Can you share your negative thoughts about publix delivery & curbside?

Publix Delivery & Curbside for Negative User Reviews

✓ Horrible customer serviceI’ve been using this app forever, mistakes happen no problem. But the complete lack of customer service is ridiculous. I not only had an entire bag of groceries missing, I got someone else bag, and got an email saying someone would contact me shortly... no one connected me for days. I tried calling the number just rings and rings. I finally sent an email, finally got a response saying they needed more information? Um, ok? May 10th 31 items, 3:16pm delivery. I made the list of missing items the day of but have no access to that information now days later... and then no response 2 days pass and I sent another email!! I don’t understand how I got someone else’s bag of groceries I’m missing a complete bag of groceries and no refund no email... really? I won’t be using this service anymore. Extremely disappointed..Kaiteree369Version: 1.23.0

✓ Beware!!!!When I logged into Publix and needed my groceries delivered, I was transferred to Instacart. The woman that did the shopping for me was good and we were even able to message each other if she picked a substitute I did not care for. (Although some items were not available, there are substitutes.) here’s the problem: once my groceries were delivered, I received an urgent message from my bank blocking a transaction in the San Francisco area. Luckily my bank did not let a transaction go through, especially since I shopped in Miami. The headquarters for Instacart is in San Francisco. I immediately cancelled my card, deleted the Instacart app from my phone and contacted them to let them know what happened and because I deleted my account online, the woman I spoke to said they were not able to help me. She said that my account was probably hacked but couldn’t be sure. Unless hackers are monitoring Instacart continuously and since headquarters for Instacart is in San Francisco, I don’t know what happened except that my bank prevented any transactions going through. All Instacart could provide me with was an “I’m sorry”. I will not use this company ever again and I thank god that my bank has a number of preventative actions in place to help me. If you use this company to purchase anything, you might be on the hook to pay for things that you did not buy….. Beware!!!!!.Love_jzanchiVersion: 2.169.1

✓ Needs delivery improvementI downloaded this app and have used it only twice. The first time they just forgot to deliver the 32 nestle water bottles. The second time, they brought me Aquafina 24x water bottles when the order says 32 nestle water pack. On the bright side, they refund you for mistakes which I am satisfied with, but the service needs to improve..Name takenssVersion: 2.64.1

✓ Worthwhile if you can’t get to the storeMarks ups on items for the service definitely add up and then with a tip on top of that can make this an expensive option. It has been worthwhile during this time of social distancing, but not a service I would use frequently going forward. Some shoppers are great at communication while picking out your items, but more than a few have been less than stellar such as charging for items not delivered, charging for incorrect items and in some cases not even buying the correct item. It can be frustrating if you are depending on an ingredient. On a positive note the service has quickly refunded me in the form of a credit for these items..Mama hipsVersion: 2.25.1

✓ Wrong contry serviceThis is for US only.Kinosoo BorealisVersion: 2.54.1

✓ Horrible Experience!Publix is fantastic, Instacart is horrible. My order said it was delivered nearly an hour before it showed up. It just gets worse! While I was on the phone with a Instacart asking about why my order said it is delivered but not at my home, Instacart was calling me, the rep said my driver can’t find my home they put me on a three way call where the driver proceeded to say she ran out of gas and was “having some guy that stay with me” deliver my groceries, I had to tell the Instacart rep that some stranger is not coming to my home and I refused the delivery, he acting surprised. The response was they’d take that driver off my account, but she’s still on everyone else’s. Two weeks later I received my over $200 back on my card. I deleted the app and will not use Publix delivery until they replace the dangerous, unsafe, services of Instacart with a more reputable company..Buffy 1967Version: 2.12.1

✓ Locked out againIn the past I have paid with prepaid visa gift cards and it’s been fine. Now suddenly I can’t. Over the past 48 hours, I have tried to order a total of 5 times and each time instacart has locked my account “because of suspicious activity”. I have done all the verification steps and even spoken with customer service reps who unlock my account, apologize for the inconvenience, and tell me my account should work now. I then go to order and have it all happen all over again. I’ve explained that I’m trying to use a gift card. I have submitted photo evidence of my ID and gift card together. But I still can’t use it. This is a HUGE oversight on instacart’s part. We have RSV and are stuck at home and can’t get groceries in person. This is beyond frustrating - especially since I have been in touch with customer service reps and explained the situation, so they know I am trying to use a gift card. Very frustrated and dissatisfied with the app and business..VditnaVersion: 2.169.1

✓ WORST SERVICE EVERI’m not sure if it’s the works or the customer service, but they screwed up my order 3 WHOLE TIMES. Like legit, the second one was a repeat of the first after the worker left it at the completely wrong address, then I get a redelivery and the redelivery forgot a whole bag worth $50 of stuff, and then when I said “forget this” and decided to call back and just get my money back and be done I get a rude woman with an accent so thick it’s impossible to understand and she’s all but basically accusing me that I’m stealing from them and almost had to argue with her for my money back for food I never received. So yeah needless to say I won’t ever be using this again. I understand mistakes happen (sadly more than twice on the same darn thing) but it was the woman who argued with me and all but accused me of stealing that did it for me. I honestly couldn’t delete the app and leave this review any faster..(^_^)Nattie~<3Version: 2.173.0

✓ Braindead shoppers and useless supportI placed a simple order for a bag of potatoes and one other item. I received a notification that the potatoes were out of stock and, somehow, there was “no acceptable replacement.” I found it very unlikely that the entire store would be out of potatoes. I went to select a replacement and sure enough there were plenty of other kinds of potatoes available. Before I could select a replacement, I was informed that the shopper had already checked out and I could no longer select a replacement. This ultimately resulted in me driving to the store for them myself, the very thing I was trying to avoid by using this app. I reached out to customer service multiple times, but neither of the “people “ I connected with seemed to even comprehend the problem or offer any kind of meaningful solution. I am not certain they can even read English. My experience with this app, my very first time using it, has been beyond terrible and I highly recommend you to use another service for grocery delivery..GLH3849Version: 2.200.2

✓ Let me share my experience of getting no groceriesI placed an order today - about $80 in groceries. While I was pleasantly surprised with the fee structure and ordering process - that’s about where my approval stopped with this. As my order delivery time approached, I got an email telling me that my order is delayed. The new estimate time was sent. That time came and passed. I waited 30 min after the new estimated delivery time and my order said it was still in the store . I finally called customer service - and the customer service rep apologized and offered me a free delivery on my next order. When I explained to her that offering me a discount if I should choose to spend more money with them doesn’t rectify the situation. I asked her to go ahead and refund my order since she couldn’t give me an estimate on delivery and had no details on the status of my order. The net result was 3 hours later - no food and waiting 7 days for the credit back to my card. This will be the first and last time I order with them. Next time I’ll just drive to Publix and save myself the wasted time..Mrs I Love My MusicVersion: 1.30.1

✓ Great System when it doesn’t lock your account for double charging!!My bank account has been locked. When you place an order, a “hold” amount is placed on your bank account for what it “might be,” which is perfectly understandable. After the order has been picked up/delivered, the actual amount hits the account and there is no “hold”. It worked great until this time. My bank has locked my account until this HOPEFULLY resolves itself when the hold amount is taken away when things switch from “Pending”. I called Customer Service and their response was limited to a, “cross your fingers,” but they will “escalate” it if/when both charges go through. Until this happens, however, I have access to nothing. When the system works, it’s awesome! When it doesn’t, it’s going to ruin many, many days..WRyan-OVersion: 2.131.0

✓ Who do they hire at instacart?***** NOTE: When something is inevitably missing DO NOT click on the option to CREDIT ACCOUNT!! They give you back the money as a credit and you need to make a MINIMUM purchase of $35 to use it. So absolutely stupid if you don't make big purchase orders. Click the option to credit back on the card payment you used!! It’s so disheartening how every other order i place is almost always missing something. This is a great service, and its so convenient, but please take my warning if you have an important pick up examples like birthday dinners, or special meals you’re making, or things you NEED, DO NOT USE THIS!!!!!!!!! Because even if they FORGET something, as in you check your bags before you leave and realize something is forgotten, publix cannot do anything about it as its INSTACARTS fault. Publix will tell you to contact instacart. So this is great if you’re doing SMALL orders, and you dont mind if one or two things is missing. I also had a $100+ order stolen! The instacart person said they delivered it and they drove off with all my groceries. Learned my lesson there for sure, never did delivery again. I’ve moved about 4 times in the past 2 years and its not a location issue either. I experience missing items everywhere i’ve lived. So just be prepared if things are missing. !!.THIS IS HORRIBLE !!!!!!!!!!!!!Version: 2.147.0

✓ Be careful!They show you buy one get one free items and let you place them in your cart and even pay. Once your shopper is at the store they will message you and tell you that these items are not available and they preselect replacement options for you. Feels like they lure you in with false advertisement just to get you to buy groceries. You also have to pay delivery fees and pay driver tips as well. Not to mention that in the writing it shows you that prices are higher on the app than in store to cover costs for insta cart!!!! Use caution will never order like this again. How do we know the people in the store are sanitizing their hands while handling your groceries. Also they charged me about 30% more money to cover any issues but yet it takes them up to 7 days to refund left over balance??? Where is my interest for borrowing my money??.Jeffv1982Version: 1.19.3

✓ Able to make the order successfully and communicate but,...The App works and is frustrating but fit for purpose. No way to get to the chat window from the App; I had to use the lock screen messages to get to the order. No way to get to the order itself either except from the lock screen message once the shopper has begun shopping. When attempting to rate the service, a “write comment” selection opens a pop up with no way out. Had to kill the App and use the screen messages to get back to the same point in the App. Unable to complete the comment..Waiting for the bug fixVersion: 2.25.1

✓ Not a friendly appI placed a pick up order around 8am for a 11am pick up. Soon after I received this text “ We're sorry for the inconvenience, but your Publix order is running late because no shopper is currently available. We'll update you as soon as your order is ready for pickup.” That’s fine and understandable. However, I should be able to cancel if the order will not be ready by 11am. My husband was leaving out of town by 11:30am and I didn’t have a car for the weekend. I tried to delete the order but there was not option for it. After several attempts, I decided to order cases of water at the minimum requirement for a later pick up date since I couldn’t delete the order but I wasn’t able to change the pickup date. I’m going to have cases of water sitting at Publix over the weekend and I honestly don’t trust that I won’t be charged for the delay. This is my first and last order with Publix. I’ll go back to Wal-Mart..OnwardgoVersion: 2.131.0

✓ ShameWent to my North Mt Pleasant store to pick up my order, as I do weekly. I order deli sandwiches, they seem to take a long time otherwise. I submitted on the app that I was at the store, ironically at the register next to the pick up area. I asked this nice man if he was picking up my order, he was a special needs adult, very nice and helpful. This young kid comes up to him and says “give me the computer!” And proceeds to grab it from him. I asked him why he did that? He said someone else is waiting for 20 minutes and he needed to take care of it. I said, he is working on my order and you can have it when he is done. The kid starts yelling at me, and asks if he should give it back to him. I said, actually yes he should. He shoves it in his chest and storms off, only to have this woman start yelling at me. She said she has been waiting an hour for her order. She then says, I am so sick of you Mt Pleasant people…first, I am thrilled she called me a Mt Pleasant person, since I have been here three years and secondly, no one can answer the question as to why her order was more important than mine and why he would treat a co worker like that. I could not believe what happened, I hope this bully is fired and the lady goes back to where she came from..Peanut322Version: 2.139.2

✓ Couple kinks in the processIf an item is not available, you’d think it wouldn’t be offered. The app doesn’t seem to be in sync with the stock. And the prices are not the same as in the store. So you’re not only paying a delivery fee and a service fee and a gratuity but you’re also paying more per item. The app also says that The service fee is 5%, but it is charging me 10%. I was told to just call the next day and get it refunded. Plus when you enter the option of a 20% gratuity, when the shopper can’t buy the item because it is not in stock, then my total is lower, But the original 20% gratuity is the same. Some problems need to be figured out… It’s a great service to have when you really need it though. I can’t often get out because of health issues. So this is really really convenient for me and I do greatly appreciate it..Florida awareVersion: 1.8.0

✓ This app is good but needs improvements ASAP.The app worked well until the groceries were delivered. Then a prompt to write a shopper’s evaluation locked me in and would not let go back to double check my list of purchases. It’s asking me to tell it if all the items were found but would not let me go back to check and compare with the initial order. So I’m being forced to choose before I can check. Maybe with a small purchased of a few items this wouldn’t be a problem. However if you had a big list what do you do?Further I was happy with my shopper’s job and wanted to give her credit but after taking the time to write a narrative praising her performance I got stuck in the “write narrative “ section and couldn’t go forward or back or clear. I got out of the app and came back in only to find my page frozen in the same location. No save button or next button etc. All else went well..315-OTSVersion: 2.25.1

✓ Crap AppBeing “sheltered in place” in Atlanta due to the coronavirus, I decided to try this app and order online. I placed my order on a Sunday and got a confirmation of a pickup time window on the following Wednesday (fine, I know they’re very busy in these trying times) at the closest Publix. I showed up in the designated curbside parking near the end of the pickup window, called into the store and was told they had no record of my order. A very nice customer service person came out and I showed him the confirmation email, and he said I was at the correct store, correct time and that, yes, I had ordered ... BUT BUT BUT, some “third party” (i.e., not Publix itself) handled and processed the orders and they had not gotten it at the store, so no items were pulled for me. I was told to call the third party, which I did ... and the wait time was 69 MINUTES ... riiiiight ... I did nothing wrong, just wanted groceries, and I have to wait there for another hour ... I don’t think so ... I then cancelled the order ... THIS IS A TERRIBLE APP ... SHAME ON PUBLIX AND WHOEVER THE HECK THE MYSTERIOUS “THIRD PARTY” IS.LkpoloVersion: 2.18.0

✓ UnreliableI’ve used Publix delivery app a few times. I would say 85-90% of the time, something is wrong. Either a missing item, someone else’s item thrown in your bags, or most recently, I never received my order. I am sick with a cold and wanted to be responsible by not going to the store and spreading germs, so I placed my order. It had medicine, soup, and general groceries. I placed it around 5pm and it was supposed to arrive just after 7p. The shopper started, but halfway through stopped. At around 7:20p I messaged to see if there was an issue. She apparently had a problem and contacted help center, but never heard back. I was never updated. I had to reach out to Publix and ask them to cancel it. This was not resolved until 7:50p. Lesson learned. Just shop for yourself and wear a mask..LittleSunsetSweetieVersion: 2.144.1

✓ Convenient but atrocious cust svcI love the idea of ordering groceries for delivery and this app handles the basics just fine. But one of the features I would like to enjoy is the ability to place an order for delivery several hours later. I do this while at work and want things delivered at night. The app lets you do this but every single time - not just sometimes, every single time - I do so the delivery comes early. Sometimes I’m home for this but not always, and if you’re not home they cancel the order. When I called to complain both the cust svc rep and his supervisor said they didn’t know how to fix, explained how this wasn’t really a cust svc issue and tried to explain that their algorithm for giving orders to drivers probably was the issue. i asked a simple question - how do we make sure this doesn’t happen next time? They couldn’t answer it..Noname0808Version: 1.8.0

✓ Lots of changes/ missing itemsI can never trust that the items I choose will actually be available. My order tonight had 6 “changes”. Two of those were for a recipe that didn’t allow for changes, so I had to delete the other ingredients in the recipe after the shopper had already gotten those items. It’s never odd items either. One time they were completely out of bananas. Another time I had friends over and one of them required a gluten free item. It was canceled and no alternative was offered. This time it was cilantro, ice cream, green onions, almond butter, raspberries. The reason I use this service is so I don’t have to deal with the hassles of shopping, but I find I have to constantly watch my phone because of all the changes..KrisinashvilleVersion: 1.5.0

✓ Inventory issuesI haven’t had the time to actually attempt to use their service because their inventory compared to the publix website is so poor. The only sliced bread you can get is from the publix bakery no matter how I type in or go through the different categories (sliced bread for instance). When I do type in the brand of bread I desire which everyone in FL carries I get beef jerky. They have request field, but if I had to do that for every item it defeats the main purpose of using the service. The publix app/website has the item, and happily provides the aisle number. Other delivery/curbside apps also happily provide this item, which is why I’m going to use them over this one. If you’re looking for something specific like bakery items publix has (like cannolis) or laundry detergents then this is your app. If you’re looking for something else that everybody carries until they make some serious upgrades you better look elsewhere..NoicecoolVersion: 2.18.0

✓ Super Easy Convenient! ConfusedFirst time using this wonderful service! Thank you Publix Instacart! Although prices are very high in comparison to competition the conveniences worth it. However extremely confused at the end of the purchase when it comes to substitutions. I understand not all products might be in stock but there must be some 2022 Technical Integration improvements!! The App (Publix) knows the Store Location and Delivery address and thus Very well know their inventory as it’s all electronically maintained these days. The App Product list should be based on available inventory. The substitution list should be minimal, not 85% in my case…but I guess that would cut back on Publix revenue if they didn’t capture the sale on an unavailable item… Definitely Not looking out for the customer in this case!! Thanks for alway accepting our hard earned money!! -penniless consumer.Horneboy1Version: 2.131.0

✓ Loyal shopper at first, now I’ll never be backThis has always been a hit or miss for me, sometimes I didn’t get my order and would get someone else’s, but it was always rapidly fixed. Yesterday however I place an order at 5pm for a 7pm pickup. At 5:40pm the shopper starts shopping. I converse with the shopper and then suddenly no word again. 15/33 items are shopped and the shopper is ‘still shopping’ from 6pm to 10am the next day. No word from Instacart, obviously that information is false, and in the morning I contact them again after trying all evening. The customer service was a mess, they weren’t understanding me and it was a struggle to get my order canceled. At one point they told me she’s still shopping. Since…6pm last night? Doesn’t make any sense. I hate to be done with them, they’ve always been great, but that left a sour taste in my mouth..Regina DVersion: 2.200.2

✓ Worst InstaCart Deliverer EverThis delivery person should be called brainFart not InstaCart I ordered 5 items, Do yourself a favor, you never know when you’re going to get a lazy, unprofessional delivery person. DON’T EVER OFFER THE TIP IN ADVANCE, wait to see the quality of service prior to tipping. In this case if the delivery person had simply sent a text on the app stating they were unable to find 7 of 11 items ordered I would have told them to cancel. However their pea brain didn’t find that necessary and now we find ourselves with this MESS! The one positive thing I will say is Instacart support supplied me with a refund as when they looked into the matter they realized I was completely in the right and their delivery person was completely in the wrong..It co$t$ too muchVersion: 2.169.1

✓ Lost the group cart featureUpdate. Now they’ve lost or deleted the group cart feature which was the best feature outside of being able to add instructions for certain items. You had a good thing going and I don’t know who screwed this up but they need to fix it. App is continually developing New weird bugs. It’s really annoying. Current issues include communication with the shopper not appearing in the chat box portion of the app if they send a photo all text disappears from the chat portion of the app. Also if you try to switch to text as your preferred method of calm communication once they close out your order, the app decides to then display an alert your phone for every message you take back-and-forth despite the order being delivered and on my kitchen counter my phone is blowing up with every text we made..Cartman SkywalkerVersion: 2.118.1

✓ 4% added service fee on every orderI enjoy Publix delivery immensely because I love their products and I’m not able to get my own groceries due to physical limitations; however, I am very disappointed in the 4% service fee Instacart has added to each grocery order placed now that it says covers background checks and other costs to ensure they have the best employees possible to serve our needs. Instacart has already increased their monthly fees at least once and I am furious about this charge, especially since I’m on a fixed income as a senior citizens. I may have to seek out another delivery service or go somewhere to shop where there is no charge at all even I do have to carry my own groceries inside..Sand, Sun & SurfVersion: 2.111.1

✓ Charged for forgotten items/poor customer serviceThe ease of use of the app is great, but the shopper that was tasked for my order did not do well. There were 5 items that were forgotten (probably due to unavailability) but I was still charged for the items. Instead of refunding me the money, they added it to my account as a credit which forced me to use their service again. I opted for pick up because I did not want to pay 7.99 for delivery fee- which goes against the social distancing recommended during Covid outbreak. I should have been alerted that the items were not at the store and the items removed from my list not charged for items that I would never received. I’m very disappointed with publix. I’m aware of the stress during these times but this is just laziness..Bianca TMomVersion: 2.18.0

✓ Stole $100 and did not care to fix the errorI live in SW Florida where hurricane Ian came and destroyed everything. I barely have any more and what little I did have I was trying to use for food as we have no electricity or water right now 5 days after the hurricane. When I was placing the order I didn’t realize a small little box was checked automatically for an instacart + year subscription. I never checked the box but to scam and take advantage they automatically check it for unsuspecting people. Now my account is overdrafted and I can’t get groceries and instead of giving my credits or sending it back instantly I was told anywhere from 24 hours to 10 business days. It’s such a horrible feeling having no money as it is but now I have an overdraft fee and can’t get food for awhile. Please pray for us here in sw Florida. Do not use this app if anything use Walmart I regret using this service. It has taken what little I have left and even extra with the overdraft fees..Lovebunny47Version: 2.139.2

✓ Poor ExperienceRylan substituted a Fat Free Syrup for the one I requested which was not fat free. Fortunately, I was on the app while shopping started and caught the error. I asked this shopper to ask someone in the back to determine if they had any Fairlife 2% but gave an alternative if none were found and the shopper proceeded to substitute stating no one was around. I said I would call the store and have them check and the shopper proceeded to substitute another item without my approval and checked out. I called and the Fairlife 2 % was in the back. Unfortunately, this shopper checked out knowing I was calling on the milk and thus my preferred item could not be purchased. I wish there was an option to take back my tip of $5. My impression of this shopper is shopping as fast as possible in order to maximize profitability without concern for the customer..MystrivenVersion: 2.131.0

✓ Charged 3 times and order cancelledOrder cancelled with no explanation, app says I will get refund in 3-10 days. Still would like to know why it was cancelled.Lolalolo2052Version: 2.131.0

✓ Instacart has really gone downhillI have been an avid user of the Publix curbside since Covid, and was very pleased for quite a while. However, more recently I have had several separate issues with instacart and have had to go behind them and re-shop my order which defeats the purpose of ordering online. I have decided I will not be using their service anymore. Publix has been great to try to make up for the poor instacart shopping service, so I credit Publix for doing what they can to help me in these instances that I have had problems. It seems that the instacart shoppers are not really accountable to anyone. I hope that Publix will be able to continue this service using their own employees in house. Until then I will do my own shopping or use another shopping service..Publix SupporterVersion: 2.153.2

✓ Horrible Customer Service & Inflated PricingMy order was completely messed up. I received some items I did not order, and did not get some items the app indicated I did. I had a paper receipt which showed a $30 difference in the totals. Apparently some of the prices online do not match what the price at the store. Their representative made it seem like I was lying about my issue. I also had to send pictures of the receipt and the items I received, for some dumb reason. I felt like I was dealing with an insurance rep rather than customer service. Do they get paid to reject claims or to resolve issues? It was very difficult to discuss these issues via chat (it took hours) so I asked for a phone number but was given one that was not working. In the end, I don't feel I got the appropriate refund back. I will never use this services again..RandomUser042Version: 2.20.1

✓ Rip off - charge extra on groceries, Surcharge & deliveryInstacart are a total rip off. Cheaper to get an Uber to grocery store and back. Honestly it’s disgraceful what they markup and charge for a delivery. Charlatans..MulesTuamVersion: 2.144.1

✓ I LOVE Publix but HATE Instacart!Shopped at Publix for decades and there’s honestly no better produce or meat around. Recently I’ve experienced problems with doing my own shopping as I’m getting up in years. Thought things were fine until the Instacart app just decided not to work…wouldn’t process my debit or credit cards. I was being successfully billed for the monthly membership, but couldn’t successfully place an order. Many attempts were made to resolve the problem, many calls to Instacart over 2- 1/2 months. Those customer service reps are horrible; the rote reply is “our team will determine the problem and contact you within 24 hours.” I never received one single response to being unable to place an order. After five separate attempts to place an order, my last call to them was to cancel my Instacart account and thereby canceling Publix. I miss Publix, so I’ll try again with a new account. Walmart is pretty good now, but wow I miss the Publix quality..Complain-o mioVersion: 2.161.2

✓ Expensive and dangerousI had hurt my foot so decided to give this a try. I was upset with my first order because as stated on the app I payed higher prices to cover the service but they then charged a $9 service fee on top which is outrageous. They also messed up and charged me for both items with bogo deals. They fixed the pricing error but the rest they explained was they were a business...this was double charging. I decided to try one more time before my trail period ended and that charge is $149 for the year. The person that showed up at my door was not who they said it was going to be on the app. A person who did not work for them showed up at my residence. The solution? They offered me a $10 credit towards my next purchase. Hardly comforting after putting my safety at risk. Also useless considering I will never use this again!.Namless1234Version: 1.8.0

✓ Poor Customer ServiceRude and condescending. My brother tried to use this service and his order got dropped not once but twice. When he called to have the issue resolved and possibly be refunded, he spoke to a person named Jason who thought it appropriate to belittle my brother while he was frustrated by calling him “bud” and “buddy” and told him- the wronged customer- to “keep it professional”. My brother called again after dealing with Jason to speak to a supervisor, and while speaking with her she started laughing at him. Unbelievably bad customer service, use with caution. If your shopper decides they don’t want to complete the order, you won’t be told why and will have to deal with rude incompetence to have the possibility of getting your money back. I’m surprised and a bit saddened that Publix is associated with them; Publix usually has such good customer service..Ashley10295Version: 1.13.0

✓ First and last timeI placed an order on here for the first time at 6:55 pm told my order would be delivered 7:55-8:55. A little later got an email saying the order was delayed 9:30-10 ok I’m not usually up this late but I’ll stay up and wait the hold is already on my card so wait it out right? 10:30 rolls around I call and they tell me they are still looking for a shopper in my area. I said the store is closed! They said well we can give you free delivery on your next order and have this order to you at 10:30 tomorrow morning. I was getting stuff to make breakfast for my family so that’s not an option. I had them cancel my order and I will go there myself at 7 am when they open! If I had known this from the beginning I would’ve just canceled and went before the stores closed. Not to mention the hold for $170 is now on my card for 3 business days! Will tell everyone I know not to use this..ShaechelVersion: 2.12.1

✓ Items are marked up in appI made my first order and when reviewing I realized that I was overcharged $10 even when considering all service, delivery and tip fees. The agent on the chat told me that the reason was because there is a policy that the retailer (in this case Publix) can mark up the prices of individual items in the app. Meaning that although you pay for a service, delivery and a tip, the prices on the app are marked up but you won’t know until you look at the regular receipt upon delivery. You would have to do an item by item comparison between the instacart and store receipt to see which items have been sold to you at a higher price. My biggest problem with this mark up policy is that IT IS NOT TRANSPARENT! You would think that a service fee would take care of this or that you would know which items are priced differently than store prices..NubiapinVersion: 2.20.1

✓ Push notifications stopped entirelyIn the last two weeks, the app stopped sending push notifications regarding the orders that were placed. Even when the shopper tried sending messages about the shopping, the notification was never sent. I didn’t know the shopping had been done until the groceries were outside my house. This is problematic because we ended up with refunds on things we could have used replacements instead. Other issues is that it is not always clear if you are ordering 1 count or 1lb of something. The other major problem with the app is that for curb side pick up, if the app tells you to go inside to get your own groceries (which not sure why that happened), there’s no way on the app to scan the groceries. So even though the app tells you no one is available to deliver your groceries, you can’t go inside to get them yourself because you can’t scan them out to finalize the order on your app. I stopped trying curb side pick up after running into that issue twice a few months ago..N4TALIVersion: 2.55.0

✓ One of the worst mobile ordering appsInstacart Publix is one of the worst mobile ordering apps I use. Inventory is never accurate. The search is horrible. You could search “Publix Greek yogurt” and you won’t find it until you scroll all the way down and ask it to load more. They also recently introduced six sponsored items for every search, which means you’re going to scroll down twice past a bunch of irrelevant items before you even get what you’re looking for. Search “cheddar cheese” and you’ll be presented with sponsored items for all other kinds of cheese, but most definitely not the one you searched for. The chat doesn’t update without refreshing the page (and sometimes restarting the whole app is necessary). The app reports you get to the store well before you actually arrive. You also can’t change your car color/type until it thinks you arrive, which often confuses the employees. Everyone else (Target, Sam’s, DoorDash) has this figured out but Instacart must have some of the worst leadership or developers or Publix is an awful partner..Brand0n13Version: 2.100.1

✓ Terrible Delivery ServiceI ordered my wife lunch from Publix and made all the choices for alternatives or refunds if the items weren’t available. The main course for lunch was a cranberry chicken salad, the delivery guy didn’t substitute it if unavailable so a few sides minus main course was getting delivered. I tracked him to the location in the app and told my wife it was there then POOF order cancelled AT THE LOCATION. Apparently I needed to hold his hand up the stairs because I missed a toll free number call to my cell that looked like SPAM with no voicemail message left. Ordered lunch via Doordash and it was simple fast and on time. Later I get an email that said I’m getting charged $15 because I wasn’t available to take the call! I’ll dispute that charge with my bank and deleted the app. I love Publix but not this service, the store has nothing to do with and can’t help. Save your money and time - don’t bother with this app!.I dont care use any name!!Version: 2.118.1

✓ Worst serviceI was waiting on my delivery. It said Carlito checked out and my order will arrive soon. 45 minutes later no food. I received a text that instacart will be calling. They called instantly. I hit the decline button by accident. I called the number instantly. While on the phone I get a text that my order was canceled and I will get a refund in 5-10 days. I then speak to a lady who tells me the reason the order was canceled was they were unable to reach me. I said “ you texted me, I hit decline by accident, I call immediately and your telling me you couldn’t reach me”. I told her waiting 5-10 days for my money is unacceptable. I was told “I can offer free delivery next time.” I replied “No thank you, there will be no next time.” This is the worst service and customer service ever..Lovely MadVersion: 2.169.1

Publix Delivery & Curbside works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Publix Delivery & Curbside.