4.7
4.77468 star

Total 13 Positive Reviews

Publix Delivery & Curbside App User Positive Comments 2024

Publix Delivery & Curbside app received 13 positive comments and reviews by users. Can you share your positive thoughts about publix delivery & curbside?

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Publix Delivery & Curbside for Positive User Reviews

Bagging advice/delivery noticeEverything was great, the only complaints I have are the bagging decisions. I believe that food items should not be bagged with chemical items (bath soap, dishwasher pods, hand soap) I would recommend separating those types of items. Also, just giving a courtesy knock on the door that you dropped the groceries. I live in a gated community and usually get a call from the gate to let me know but in this case I did not and so with working and not getting notification from the app my groceries were sitting at the door for 10 minutes and that doesn’t do well with cold items. Just some feedback. Otherwise a fine job..Version: 2.161.2

First delivery orderHaven’t felt well enough to drive this week. Thought I’d try delivery by Instacart. Awesome first experience. Selections of fruit and produce were as meticulous as I would have chosen. Everything bagged nicely. Delivery an hour earlier than expected. I failed to select a substitution for one item and ended up with a similar but significantly less quantity than I ordered. I just need to be more thorough in the order process. I’m in the free trial period but for a little less than $2 a week for the annual fee, I’d spend that in gas running back and forth..Version: 2.118.1

Great app. Great service.This is the best delivery app I’ve seen. I haven’t been out since April so watching my items being shopped and texting with my shopper gives me some outside contact and I can shop along with them. Most of my shoppers have been very nice and chatty thru the app. I always raise their tip even if they leave the groceries on the front porch instead of the backyard table. The virtual human interaction is what makes this app better than WalMart in my opinion. This service also eased tensions when my son had to get a second job after his hours were cut so he can’t come by weekly or during normal shopping hours. Now we can just visit in the backyard 🥰.Version: 2.25.1

Customer Service at it’s bestAs a Caregiver during this pandemic, it’s not always easy to run out and pickup groceries for our loved ones. Placing a groceries list in someone else’s hands at times can be challenging. I had the best experience with my shopping today! She was from minute she received my order, texted me and asked if I had any special requests. She was texting me during the entire shopping list, I felt I was there selecting my own items and making changes together!! At the end of the shopping list, she once again asked if I had any instructions on the delivery. Wow, A1 C/S!!.Version: 2.118.1

Search engine?The app gets some groceries out of my dreams and into my car which is what’s most important. However, the search engine could be improved considerably. E.g., type in “fat-free milk” and it may list yogurt, sour cream, almond milk & a host of other products before any brand of fat free milk. And the different brands of fat free milk will not be grouped together when you finally get to any fat free milks. I’m not 100% sure it’s not by design: virtual version of intentional distraction to get you to buy something not on your list. Since I plan meals out carefully accordingly to calories, macros & nutrients needed & buy & prepare so as to waste very, very little I stick 100% to my list. So this thwarting is 100% inconvenient and 0% helpful..Version: 2.118.1

ShoppingGreat app online groceries when you’re unable to get out, but could do with an option to download or save receipt..Version: 2.54.1

Great until the item isn’t availableConvenient and occasionally super fast but I once checked the map during delivery to see how close they were and I watched the driver stay in the same place on a road that was opposite the direction of the store and my home for over ten minutes. Did he go home for a while before bring my stuff? I don’t know but usually I get a better person. My only complaint about the app is I hate that I choose a replacement ahead of time and the shopper doesn’t use that information. I constantly have to check if I need to tell them the replacement again. And if the replacement isn’t available you get a refund instead of an opportunity to replace again..Version: 1.23.0

Employees need to read instructionsMost of the time I get my deliveries from Publix delivery with Instacart I have no problems lately though ( like the past 6-7 deliveries ) most of the employees have not been reading the instructions, like on meats or other items like where it says instructions they don’t read them, so what’s the point in writing them down? and I think that should be addressed because when people order specific things I mean you should at least try to get the closest that you can to what they ordered and I feel like the employees need to pay a little more attention to what the customers want instead of just rushing through it.Version: 2.64.1

This Service Saves Me!I’m disabled, and my mother is elderly and disabled. Oftentimes if I am in a flare up, or just not particularly feeling well that day, but need groceries, this service has been a GODSEND. I love that the shoppers keep communication with me, like if something is out of stock, and I always know exactly what’s going on, and when I will get my order. I’ve had bad experiences with other big blue-colored chain stores we won’t mention, where there’s no communication and you basically get what you get, and you never know if you WON’T get something that you really need, until it gets there. Very frustrating. So now I stick with Publix. Thank you so much for being such a life-saver!.Version: 2.111.1

Love this app!We’ve been using other delivery for years and the pricing seemed right until we discovered Publix Instacart. Not only do they give you a more accessible experience, but you’re able to speak directly to your shopper from the store about your order. They send photos of other options if a product is out of stock and it’s simple to add last minute items. Much faster, much easier and much CHEAPER. Definitely using this delivery service from now on! **the chats do lag every now and then but refreshing the app usually works it out..Version: 2.100.1

Could be betterToo often items out of stock.Version: 2.153.2

Ok needs some improvementsThe app categories are not organized well. There should be a category for BOGO and organic items. Also BOGO only works in the app when you buy the exact same item.. not like in the store where you can mix flavors for the BOGO etc. You also can’t save items for easy access next time. You also pick the time at the end which I don’t like, i’de prefer it to be at the start. Also, there should be something to indicate them to substitute items (last week my item was out, they couldn’t get ahold of me and then I didn’t get my item), They should model the app to be like the Walmart grocery pickup app which is really easy and user friendly. I don’t mind paying more for the food to get Publix quality. I’ll keep using the app for now but am looking forward to updates..Version: 1.8.0

Mostly a good appWhen a shopper makes a substitute on the last item, you don’t get any response time to approve or have the item refunded. As soon as the last item is shopped, I get a check out message and no opportunity to approve or request a different item when the last item isn’t what you ordered. Frustrating. Also, if you want to request a special item, there is no easy way that I have found to do that. You have to scroll endlessly to get to the place to request a special item. Another issue is if you put any special notes with an item in the order, it stays with that item everytime you order it. That’s another frustration in my opinion..Version: 2.161.2


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