Mint Mobile Negative Reviews

Mint Mobile App Complaints & User Negative Comments 2024

Mint Mobile app received 50 complaints, negative comments and reviews by users. Have you ever had a bad experience using Mint Mobile? Can you share your negative thoughts about mint mobile?

Mint Mobile for Negative User Reviews

✓ BuggyThe app won’t let me buy a new three-month plan. It keeps saying “we are working to restore your account.” Customer service has been no help with this. Also, I’m meant to get $45 credit for referring another person to Mint. The credit is visible in the app, but there is no way to spend it..NewzildVersion: 2.2.63

✓ False advertising and bad billing practicesThis company advertises an introductory rate and states on the website that you can keep that rate if you renew for a year after the introductory period. THIS IS A LIE to lure you in to their company. You’ll find out that the price more than doubles when you go to renew. I’ve contacted the Department of Consumer Affairs regarding this. ** Also, pay attention to the fact that this company has NO MONTHLY PLANS, even though they advertise monthly plans and pricing. Plans are billed UP FRONT IN FULL quarterly, bi-annually, and annually ONLY. Taxes and fees are an additional charge (unlike every other pre-paid service where taxes and fees are included in the monthly price.) **The company states that it is easy to talk to a real person by calling the 800#. However, there is no option to talk to someone and pressing 0 results in the company disconnecting your call to them. **The ChatBot feature is useless and if/when it connects you to a real person, it is obvious that it isn’t a real person (or the real person typing is educationally challenged as the responses aren’t even comprehensible sentences.) When I finally reached a real person in both chat and by phone, no effort was made to review my complaint nor was my request for a supervisor granted..AllisonCordyVersion: 2.2.71

✓ It’s okayData works well. however. i got the unlimited data package and it was not in fact unlimited. i used all of my “high speed” data and was left with my data barely working. i then had to pay even more money to get data that worked again. this is incredibly annoying as i broke enough as is. and it was no advertised to be limited. you stink guys.Steve reallyVersion: 2.2.66

✓ Internet/telephone connectionThe connection is so bad that I can rarely use my phone. People I call always complain “every word is breaking up”. Internet is the same. Extremely slow and hard to pick up more than 2 bars. Very disappointing..Judy528SV528Version: 2.2.48

✓ Fix ur broken link...Fix ur broken link (“find answer here”) on ur app! Ill re-evaluate when I receive the email (including a confirmation). It has not arrived after ordering a sim card..Von miller broVersion: 2.0

✓ Refer a friendMajor bug on app. Impossible to refer a frien.LadynankiVersion: 2.2.22

✓ AVOIDI have had Mint for the past year and prior to trying to leave my biggest complaint was that you had to pay the whole year/6 months up front. I decided to move on from Mint when my contract was over and thought I had everything set up but apparently not. My phone was locked by mint and they said it would take 24-48 hours to unlock which was fine since I started this in preparation but after the 48 hours I checked in again and they informed me it was sent to the wrong location so now it will be 24-72 hours extra. At this point I no longer had a working phone since I expected them to be done. They informed me there was nothing they could do. After it was finally unlocked I was excited to move on and I was informed by my new service that they would need my account number and pin which -of course - would not be easy to get. After fighting with customer service again they locked my account for 4 hours since they typed something wrong. 4 hours later I called back and now have been on hold for 3 hours. Do yourself a favor and go with someone else like cricket. They have much better customer service..Micky1002009008Version: 2.2.62

✓ AVOID IF YOU CARE ABOUT YOUR SANITY!I had the very recent misfortune of joining Mint Mobile. The customer service is as aloof as it’s exiled Canadian CEO Ryan Reynolds. First off they use crappy Sprint/T-Mobile service so don’t expect any Verizon or AT&T signals. Now on to their thievery and fabrications. They offer 7 day refunds that they’ll never offer. After 4 days I demanded a refund due to poor phone service and heavy data drainage, used the same data use on a previous company and it didn’t pour like water like it does on Taint Mobile. They email me with details. I fill out the details and they ignore me. So I call them. The person on the other end named “Jason” threatens to hang up because I called them liars when he said there was no refund request on their records and then changes his mind and says the refund request was pit in ten days after. I tell him I have the emails from mint Mobile so he finally emails me under a different even faker name and I ask if it’s mint Mobile before I forward him the original emails. No response. I try to contact them on messenger. No response. It’s the equivalent of getting slimed every time you say I don’t know with Mint Mobile which ironically enough was the highlight of Ryan Reynolds career. Avoid Mint Mobile.McNightmareDeluxeVersion: 2.2.34

✓ Hopeless if your card is registered outside the USI last tried this over three years ago, but STILL it’s impossible to pay with a non-US credit card. We visitors are a market for you, MINT, make it possible for us to give you money!!!.DeeX2020Version: 2.2.27

✓ Customer serviceI have been a huge advocate of mint mobile for the past year and half. Up until now I have never had any desire to switch. Now I am possibly considering the idea. I lost my phone in the River, no big deal, I contacted mint support to get a replacement sim sent in the mail and then again after receiving it (due to not having a secondary phone to activate it with). My issue is this, there is poor English being used in the chat systems that does at times affect the ability to understand what’s being communicated. That’s coming from someone who themselves, is not exactly wonderful with grammar so I imagine that alone speaks volumes. On top of that, mint mobiles only means of verification is via phone contents or submitting a ticket. So if you find yourself in a position such as myself, and you don’t have a a secondary phone or another means of activation, you may struggle to get your phone activated again. When I contacted support the second time to express this issue, the representative set up a call back regardless instead of attempting to find another work around. My issue still remains unsolved with no clear communication, and no solid verification process in place. I am not one to do a back and forth game, if I don’t think a company cares; I will show the same respect by peacefully removing myself from their profit margins. 🫰.Shub95kVersion: 2.2.68

✓ Don’t get Mint if you go overseasEverything they say about Mint working overseas is not true. I purchased Mint because I was going to the British Virgin Islands, where claims to have service. One of my phones had full service but my Mint mobile had zero. And when I spoke to support they said “…yeah sorry the problem is you’re overseas so it sometimes just doesn’t work overseas.” Seriously!.JimmyKellVersion: 2.2.32

✓ UNTRUE CLAIMS MADE BY MINT!!!Their signal strength is not reliable. It was for the first few weeks after transferring to mint mobile. After that the signal strength was never more than one bar or was totally nonexistent. It wasn’t happening just a few times during the day. It was continuously week or non-existent. It get very irritating when you constantly receive the message ( unable to activate internet connection). Every time I tried to access the internet using data. As well as my calls repeatedly being dropped. The end day of the 3 month unlimited plan I purchased. Started out reflecting 90days of service. At the end of the first 30days. The end end date would lose 1-2 days and by the end of 3 months I’d lose at least 1-2 more days. I I never received what I paid for. Which was a full 90 days of service. To top it all off they stick me with these outrageous taxes & surcharges. I would be better off with a much more trustworthy & reliable service like straight talk, consumer cellular or even Metro. Mint definitely does not fulfill their promises & so called claims. use caution if you change over to mint. I give them a star if they were worth a star but as it turns out to be. They deserve nothing for their dishonesty..MattmadmanVersion: 2.2.81

✓ Poor first impressionI’m 24 hours in to signing up and almost ready to quit. Not good instructions on how to sign up and activate, so I had zero service for 12 hours. Had to have customer service help me but had to I had a break at work because they didn’t open until 8am. Tried to use chat but a bot does the usual and gives you the run around until you ask for a human. Then it puts you in a queue with zero clue as to how long you’ll be in the queue. So you sit there for 5 or 10 minutes until you just give up. Can’t send text messages after being told I could. So as I see it I signed up for a phone company that doesn’t let you make calls, doesn’t let you text or send pictures until you jump through hoops to enable them; once you enable them you can’t use it anyway unless you call customer service, but only when they are open? I know it’s cheap, but I expected to be able to use my phone as a phone not a paperweight..Gavs24Version: 2.2.71

✓ Activating touchID on iPhone doesn’t workEvery time I open the app it will ask for my password although I have already provided it previously. This happens when I activated touchID on my iPhone..Pat EAGLE ROCKVersion: 2.2.58

✓ Great but New App is awfulLove the service but the new app is the biggest step down in quality I’ve ever seen for an app, it’s barely usable in comparison to the original one and it’s making me consider alternatives.Speedi0Version: 2.0

✓ I was super happy with them until recentlyI’ve been using mint for about 2 years now and i have been super happy with them up until recently. Their plans are super confusing and impractical. I was paying for the 10 gig plan but it wasn’t enough so i switched to unlimited so i wouldn’t have to worry about using all my data anymore. I was using my hotspot for my laptop today like i always do and i got a text saying i had used all my hotspot data for the month and then my laptop said no internet and my hotspot would no longer work. i went on the app and chatted with an employee asking if there was any way i could buy more hotspot data and they said no and that i would have to wait until my cycle renews. why do i pay for unlimited if it’s not actually unlimited?? so now i can only use my laptop for one week a month and i just have to wait until the data renews to use my laptop again. i’m super upset. this is completely impractical. why can’t i pay for more hotspot data?? how am i supposed to use my laptop when i’m not at home and have no other wifi options??.Hotspotdata174Version: 2.2.20

✓ Refer a Friend promotionMint is refusing to give me credit for referring a friend because the friend did not use the referral link that I sent him. My friend did not have access to internet so he connected by phone. Mint refuses to give me the credit because this protocol wasn’t followed; even though the friend informed the Mint rep that I was the one who did the referral. Mint confirmed that my friend indeed was a customer, but refuses to give me the credit as advertised. Have made contact with customer support with no resolution…Very shoddy service!.Robdon09Version: 2.2.75

✓ Bring back UpRoamI loved Mint but their new international roaming is significantly more expensive than UpRoam. Framing it as a cost saving change for customers is a blatant lie for 99% of users. Please bring back UpRoam!.Chudson21Version: 2.2.81

✓ Worst cellular coverageI paid for 3 months... i cant make calls mint wont refund my money.../avoid this trap at all cost switching back to version asap.DeadcatfaceVersion: 2.2.53

✓ Would give it -5 stars if I couldThis is the worst company I have dealt with in a while. They are just full of lies! Ordered a plan to try out, because I saw they promise a 7 days full refund tryout period. Their service didn’t work for me so decided on the 6th day to cancel my service and request a refund. They have declined my refund. Called them again, have been promised that I will receive the refund as it was a mistake from their end, got declined again. Spoke to a manager, who read all the notes of my issue, he apologized countless amount of times and agreed with me that I am in the right, and promised me that it will be taken care of. After he escalated the issue, with all the notes and screenshots, they still declined the refund. So they just stole my money and they are a company full of lies! Don’t trust them! It is my second terrible experience with them! I already have friends that switched from mint just because of this experience! You might as well pay an extra $5 or $10 a month, but you will get a better service with a different company, and for sure better customer support and they will make sure to help you, unlike those liars! This is why they take the money up front, so that they can decline the refund and steal peoples money!.DaniSkriVersion: 2.2.34

✓ Disappointing Customer ServiceService agents never veer off scripts or checklists limiting ability to address the root cause and simple solutions for service and technical issues. Nearly a dozen phone calls and twice the Mint Mobile agents and technicians whom each time had us start troubleshooting from the beginning of their script/checklist rather than pick up where we left off from the call prior. Tech, agents, and supervisors all contradicting each other from call to call rather than coming up to speed with the notes from our previous interactions. In short, paying for service we are not able to use with one of our phones (3+ weeks thus far); not standing behind their confirmation that one of our phones is compatible; and not receiving 3 referral incentives I shared by link to family. That’s not to say that the representatives were not friendly or polite (except 1). In fact they were very pleasant. But inflexible to offer solutions that were both in best interest to the customer and to the Mint Mobile brand. Unfortunate. Forced to sever 4 customer relationships with the brand despite the very appealing connection costs. PS - Service slower during peak hours and more blackout zones which I experienced rarely with Verizon but those inconveniences were offset by the lower costs for me until I needed actual customer service issues addressed and rectified..Eddie Spaghetti with the Meatball EyesVersion: 2.2.52

✓ H3H3 HOMOPHOBIC SPONSORH3H3 reckons you can tell which men are bottoms by looking at them or by listening to their voice. A stereotype that leads to violence and r*** Shame on them for this sponsorship.Cumpie33Version: 2.2.31

✓ PLEASE COME TO CANADAThe phone plans seem amazing especially since you get free trials. But when I try to sign up, it says there isn’t any coverage in Canada. Please add support for 🇨🇦CANADA🇨🇦.SteveTheDino 000Version: 2.2.71

✓ Worst customer service of any I’ve had the displeasure of dealing with!I’ve had mint since October of 2021 without any issues until now. I switched from a 13 pro max to a 14 Plus and have been fighting with customer support for the last 10 hours just trying to get an E sim. I’ve reinstalled this app countless times, factory reset the new phone twice, reset network settings, and everything else under the sun, just to have to sit on the chat support screen for 20 minutes before getting any response, only for them to speak to me like an idiot and ask me to repeat the exact same steps the prior 5 support agents asked me to do, even when I show them screenshots of my issue and prior chats with their techs. One support agent when told I’ve followed the exact “fix” he asked me to do over a dozen times, asked me to just do it again anyways and try the chat screen again after the process if it didn’t work….. another 20 minute wait just to be asked to do that again. How hard should it be to get an Esim to activate a phone line?! The “order a replacement sim” option on my account just tells me “this function is not currently available, please contact mint care if you’d like to continue” yet their “care” is utterly useless! At this point I may just cancel my service and move to Verizon!.GingerVen93Version: 2.2.39

✓ 4 days after switching still no phone serviceIt’s been 4 days since I switched to Mint. I am going on 10 hours on the phone with Mint personnel. My i-phone still can’t be used as a phone. I can text to and from it, check my emails, apps, IF I’m on wi-fi. But still cannot get or receive phone calls. I have talked to at least 8 Mint employees. Most are nice with profuse apologies; but nobody seems to be able to help. Promises made that someone who can solve my problem will call me back are not kept. One tech — who could only talk to me in tech-speak— apparently got tired of trying to help. After promising I’d get a call “within 48-72 hrs,” she unilaterally had my initial payment on 10/30 returned. That meant I had to start over, and spend 1.5 hours with the account service folks, convincing them they should stick by our bargain of the amount I paid during a promotion. Now that’s dealt with. But still the phone part of my I-phone isn’t working. Just can get or receive texts, use an app, while I’m on wi-fi. When off, my I-phone is a camera and a heavy address book/calendar. Trying hard to be a Mint customer but losing hope..PngwenTX57Version: 2.2.74

✓ No longer recognizes any zip codes that worked yesterdayUpdate. App keeps saying there is no coverage when trying to activate. Meanwhile the maps app shows me in a coverage area on Mints coverage Map. When calling in to activate I enter my zip code, or any zip code and it hangs up. This is one of Ryan’s jokes I’m sure, just not funny in anyway. Then, if you try to reach someone by phone, they are in a Philippines call centre and are programmed to a script and take a half hour to get the point and then they can’t help you. Sorry Ryan, this is lame. The app worked until it was updated and was able to activate. Now won’t recognize any zip codes I put in. The network and service works fine on my activation. Same issue on 2 phones..Quantum ChrisVersion: 2.2.66

✓ Mint reviewVariable data capacity - mostly slow..Not my favorite flavorVersion: 2.2.46

✓ Fraud!!!!!!Still have not received my SIM card kit. Unable to reach anyone over phone call, email, or online chat. Very disappointed, calling visa first thing tomorrow to report FRAUD! I do not suggest Mint Mobile to anyone..NathanielhillsVersion: 2.2.26

✓ Bad Service, Worse SupportWe travel full-time with our family in our RV so we’ve been a lot of places with Mint. We also have an ATT hotspot plan as our main internet service on the road. ATT is there for us in 95% of the places we stay (and most are in towns and near cities, not in the woods). Mint, however, is usually good for voice, but the 10gb of data we pay for rarely gets used because their LTE service is nearly non-existent in the west. Try chatting to see if you can find some resolution and you’ll waste an hour and a half while someone takes 10 minutes between each response only to accomplish in that time checking an address they were told we don’t live at and resetting our phone, and finally checking a couple recent addresses to let us know, “we’re weak there. And there, too.” Oh, and offered $5 for the inconvenience that our plan with them that we’ve had for 3 years didn’t work in Bend, OR (100,000 pop) or 80% of the places we travel since leaving there. Customers for 3 years and we’ve kept it because it’s cheaper than most service plans and like I mentioned, we have our trusty AT&T hotspot for WiFi that works nearly EVERYWHERE. Why is ATT so much better than T-Mobile/Mint? I mean, it’s absurd how often Mint just fails you when you’re traveling. Oh, and they’re constantly pushing you to refer friends and family—I would never! Run!.Th1sN1cknam31sTak3nVersion: 2.2.25

✓ Text failureDespite having data I can’t send text messages..NYC city userVersion: 2.2.73

✓ I tried, they failedI would not recommend. I kept hearing about this company and decided to give them a try. I prepaid 3 months, they sent me a SIM, I activated the SIM, ported my number over using a transfer PIN, and setup the app. I followed the instructions and my mobile number was transferred over. A confirmation was received from both my previous service provider However, I did not have any service. Being I could not make calls or text messages, I attempted to leverage their chat for troubleshooting. Their system was constantly problematic and/or their team would ghost me. I ended having to do a WiFi call with my sister in another state to call their support line. They were equally as unhelpful. I even had to fight to obtain a transfer pin and my account number, completely giving up any hope of activating my phone with Mint. This activity cost me a half day at work, a missed appointment for an x-ray, an activation fee to reactivate with my previous provider, and a lot of frustration. I am glad to see others have had good experiences, but I just cannot see how they overcomplicated what should have been something super easy. I even provided alternatives to remediate the issue after their proposed solutions kept failing. They wanted nothing to do with it..Disappointed LastPass UserVersion: 2.2.81

✓ Trouble setting passwordHi, The app won’t let me set a password. When I type in a password and click ‘set password’ the loading icon appears for a second or two and then nothing happens. Cheers.MshdufnsdjwVersion: 1.7.4

✓ Don’t trust Mint MobileI spent two weeks trying to get Mint Mobile to help fix whatever was wrong with my number transfer, losing business, losing a lot of time, and losing money. Mint Mobile would have me on phone calls for hours only to not fix the problem, ask me to wait 48 hours to see if the transfer went through, and then have to start the process over again. My case got escalated to the port department twice and they never got back to me, a manager was supposed to return my call within three hours yesterday to three way call with me and my previous carrier to resolve the problem and they never got back to me. No one at Mint Mobile ever did anything real to help me. There is an old saying, “You get what you pay for” so there is absolutely a price to pay for getting a less expensive service - the customer service will tell you whatever they have to go get off the phone and pass the buck to someone else when you have to call back to tell the story again later. Save your money, your time, and your frustration by staying with a carrier you can count on. I returned back to my old carrier today and it works perfectly, headache over. Good riddance, Mint Mobile..EleanorWhuttVersion: 2.2.27

✓ Doesn’t support eSIM Carrier Activation or eSIM Quick Transfer…You have to finish setting up the new iPhone first, then open the app on it and go to Account>SIM Card>Change Device. Plus, you need a payment source to complete even though it’s free and you can’t add/autofill CC in app (should be a required feature). Not sure if I had erased my old iPhone and eSIM at the end of the D2D setup/transfer process as it asks if I would have been able to set it up on new iPhone. And after updating the app to latest version (2.2.7), it would not open/load properly, or at all sometimes (it takes about 15 seconds for Dashboard to load now). Then I received a text message that someone was trying to access my account from an unknown/unrecognized device/location. Tried contacting support via chat but no response for 20-30 minutes. And even though I described the issue they didn’t answer and closed the chat since I wasn’t waiting. Also, the UI is quite basic compared to US Mobile..Sapote001Version: 2.2.70

✓ Add more dataI was so excited to leave T-Mobile after the took over sprint! I had been w/ Sprint since 2002 and loved that company! Excellent everything even w/ a little higher bill then I wanted. Then T-Mobile ruined that company! So ciao to them and ciao to Mint! Everything has been okay. I wasn’t real happy w/ their version of unlimited data but for the price I didn’t have a lot to complain about. UNTIL the last few weeks! Every single time I enter my card to add more data I have issues!! 98% of the time it’s declined when I know, for a FACT, I have $$. I’ve called my bank and they can’t explain it. I talked w/ customer service and she couldn’t explain it either. She did say she would contact tech support. I was very appreciative BUT still having the same issues. It’s very irritating! So now, I may have to change because I cannot get my card to work on their end. If anyone else is having this issues or if anyone knows if I’m doing something wrong, please let me know. I am just exhausted dealing w/ this. Anyone reading this- honestly it’s not a bad company IF you can get it all to work right..Aprile jVersion: 2.2.50

✓ Five Stars for the service, one star for the app.I switched to Mint Mobile about six months ago. It’s pretty great, very few problems with reception, and obviously, the price is about a quarter of what I was paying before. I have plenty of data for my needs for that rate. But their app is a hot mess. it crashes upon start up pretty much every time I try to use it the first time, half the time it tells me I need to update before I use it, fine OK, I do that, then I try to login, and for some reason, my password is always wrong, so I have to get a text from them, which usually takes 30 seconds to a minute to get - most services are instantaneous so that weight is frustrating if you need to check something in a hurry. Also, the app is mostly ads which is a personal pet peeve you login in the first thing it wants is hey don’t you wanna change it to automatic payments? And don’t you have any friends who would enjoy this service? And I’m like dude I’m just trying to see how much data I have left this month. Anyway, as I said, I like the service a lot, but the app is a mess. Don’t use it if you can avoid it..Sharp11GirlVersion: 2.2.75

✓ AwfulAwful. Expensive, had daily calls from unknown numbers and cannot unsubscribe from pointless emails. Avoid..RoryDanielsVersion: 1.6.2

✓ Bad ServiceTerrible cell phone coverage. The majority of the time the internet is too slow to use even with unlimited data. If you go over your allotted data, then they switch you to their EDGE coverage system; which is the system they used PRIOR TO 3G! Other companies are upgrading to 5G and Mint is still using a technology that is a decade old. If you attempt to buy an additional 5GB for $15 (huge rip off), make sure you do it the moment you go over your allotted data allowance. I was 6GB’s over my data for the month and I spent $15 because the phone is useless for work without data, and Mint told me I immediately used the 5 GBs within the minute I bought the data and would have to buy another 5GBs for more data. I spoke to 2 foreign support workers that could barely speak English and they both told me this was normal business practice for them. I eventually was put through to a supervisor that gave me my money back but this process took hours of frustrations. I will always go out of my way to tell people to avoid Mint..HtiwbsjfowjsVersion: 2.2.53

✓ Cheap, has problems, still probably worth itI’m only two days into my Mint Mobile experience. I switched from AT&T where my basic plan was $85/month (unlimited everything including international calling, text, data). Now my basic “unlimited” plan is $30/month but it’s not *really* unlimited because if you use your phone as a hotspot often, you’ll still have to buy more data. Also, anything international seems to incur extra fees, which you must have money on your account for before you can call or text internationally, apparently. Most unexpected and frustrating are the issues with the password on the mobile app. As soon as you start typing your password, a “Login” button appears over your typing. So you cannot see what you’re typing as your password. Extra frustration: Mint App will reset your password after you type it ONE time. No opportunity to repeat your password to verify that you typed what you thought you typed. Who did the coding for these features? Who approved this? Embarrassingly bad work, IMO. But it’s cheap and I prepaid for 3 months so here I am..Mom2two2Version: 2.2.55

✓ Advertised price is ONLY for NEW customers. Changing phone can cause you to lose your number.Advertised price is ONLY for NEW customers. Yep, you will pay DOUBLE to renew. SURPRISE! Changing phones can cause you to **lose your number** & have several days without service even if you have time left on the plan. I made the mistake of buying a phone on the site along with the esim card. The phone arrived locked, with a standard SIM card. (Not compatible & not what I ordered) Tech support sent an email to “The Back Office” to update or help. I had No phone service during the 2 day waiting time. I knew my plan was a about to expire at the end of the month when I ordered the phone & new esim at the beginning of the month. I made the mistake of ordering from their add & not in the app. I am again without service while I wait for a back office to grant my wish for a credit to my mint account for the $$ spent instead of reimbursing my bank account & then pay double what I just spent to renew a 6 month plan. I know now I have to pay double to renew as an existing customer or lose my number. Single mom, with a type 1 diabetic 5yo who gets her blood glucose number on the app in my phone. The down time has been a pain to say the least. Things I have experienced as a customer, you may want to be aware of..TD1 Mom on a budgetVersion: 2.2.62

✓ Mint is a HORRIBLE data provider!Mint does not work at all. It is absolute garbage. Everyday I have five or more bouts of inability to connect to the Internet which last for ten or more minutes each. I’m Conrad try needing to shut down the power to my computer and phone and reboot them to try and get an Internet connection and that doesn’t work. I timed—it took FORTY-SEVEN seconds to load a website on my phone in the part of my apartment I do get any Internet at all! Before you say it’s a problem with my WiFi, I can assure you, it isn’t. None of my roommates are on Mint and I’ve gotten tired of asking them if they ever have connectivity issues because their answer is always “No, I’m all good. I have perfect Internet right now.” Yet the screen telling me I am not connected to the Internet almost seems to be on my screen more frequently than any website I go to. I’m gonna be getting A LOT of practice with the dinosaur game on Chrome because Mint just does not provide Internet or data at all! Do not get Mint. $15/month may be enticing, but there’s a reason it’s that dirt cheap (because it doesn’t work)!.Colj2004Version: 2.2.50

✓ 3 months is too longI am a Canadian snowbird and only need it for 1 more month until I come back in Oct. You don’t have a monthly rate. Sorry.Bill987345Version: 2.2.53

✓ Terrible customer service and technical issuesMint Mobile might be cheaper than other phone plans, but it is not worth it. The eSIM activation link only works one time. If something happens (i.e. your Wi-Fi cuts out in the middle of activation, or you accidentally close the tab), you will not be able to activate the eSIM using this method. This happened to me, so I was on the phone with multiple people for an entire afternoon to find an alternate way to activate my eSIM and connect my two accounts into one family account. They helped me use a manual activation method for my eSIM, but after this, connecting my two accounts into one family account required usage of the Mint Mobile app, and this app refused to work for me. It wouldn’t let me create an account, so I had to create one through the website instead. But even after doing this, the app wouldn’t let me log into my account. I’ve never had any issues with SIM activation or family accounts with any previous phone carriers I’ve used. This process has always taken just a few minutes, but at Mint, it took an entire afternoon, and the experience was beyond stressful for me. The customer service was incredibly incompetent, and at times, rude. At one point, the customer service rep threatened to hang up on me. Please fix your technical issues and improve your customer service..Mophiex4Version: 2.2.63

✓ Data roamingMr. Reynolds, I am extremely disappointed in your customer service and your obscure rules. I signed up for a one year plan thinking you had great customer care and good approach to care about your customers. My plan included a pay per use for data roaming, you started a new data roaming plan which I think is extremely highly priced and canceled the other plan without informing me and your customers. We had an agreement and I paid one full year for that and you came and changed without even giving me a chance to cancel it with a prorated refund. This is very bad and unheard of. In addition I had transferred some funds to pay for the old data roaming plan and your customer service does not accept to refund. The funds are minor, but it’s a matter of principle. I am extremely disappointed and if this is the case I will never recommend nor renew my service with Mint Mobile. This is bad business and shameful to lock your customers after having them pay for an agreement you cannot keep. Thank you..NadpulVersion: 2.2.79

✓ Abandon All Hope if You are a Non US resident!I was a prospective UK user who spends, when possible large amounts of time in the US! But the App and other systems seem incapable of dealing with non US payment cards despite the fact of the thousands or hundreds of thousands that might choose to use their service!! If Contract possible to understand, but for a pay in advance?!!! Where either the card/cards give them the money or doesn’t and therefore payed up before ever getting to use suggest their “Service Model” needs shed loads of more work!!!.SlapheadMFVersion: 2.2.25

✓ Mint Vs TelloI do like Mint a lot. They have great and knowledgeable customer service, the phone service is great and I have never had any major problems that wasn’t fixed as soon as I reached out. The issue I have with Mint is they limit the tethering/hot spot on their unlimited plan to 5 GB. This is where they have a major disadvantage to Tello, who is on the same T-Mobile network as Mint. Although Tello’s “unlimited” plan is 25GB, you can use the entire 25GB on hotspot if you wanted to before you are slowed down. That’s the way it really should be. Why would Mint want to limit that to a fraction of what the customer is purchasing for a data plan? Additionally, on RedPocket’s 100GB plan, they do not limit how much of that you can use on the hotspot if you chose to do that. You could use the entire 100GB on hotspot. It’s unlikely that would happen, but at least they give you the option, unlike Mint. After all, YOU are paying for the data whether you use it or not. It should be YOUR choice how you use it. Mint did point out that they only limit 5GB on their unlimited plan whereas on the other plans you can use more. What?? Doesn’t make sense to me to limit the hotspot plans on the more expensive plans and then allow more hotspot data on the LESS expensive plans. Are they in business to make money?.CBP0229Version: 2.2.41

✓ Wont refund meStarted a new plan, got Covid and wanted to quit and get a refund , made no calls and despite trying to get a refund that was promised, money never turned up… they have no email no customer service number to follow up …. I’m going to forfeit money and walk away..Julian P WVersion: 2.2.48

✓ Switching to Mint was a massive mistakeI switched to Mint Mobile from Boost a week ago and have regretted it ever since. 1. It is not possible to speak with a human, ever. They offer chat with an AI only or you can wait on hold to speak with a human (I’m on with them now - 25 minutes and counting, chewing my international, credits as I’m out of the country). 2. Their app is buggy. It declines payments repeatedly (PayPal, credit, debit, doesn’t matter), making it next to impossible to add International Credits. And no, there is nothing wrong with any of my payment methods - it’s all on Mint’s side. 3. Their plan rates are nowhere near as good as they sound on the surface. To get the rates they advertise you need to pay in advance for 12 months. If you pay as you go (which I did with Boost for 8 years and had excellent service with), their rates are markedly higher. 4) I clicked the box saying “enable auto payments” in 3 months when my current plan ends. I changed my mind ten minutes later and deselected auto payment. The app keeps re-enabling auto payments in my account every time I close out of the app. That’s a big and a thieving one at that. So, buggy app that makes payments cumbersome (that’s if you’re lucky - they’re impossible when you’re not); no ability to speak to a human EVER; limited use AI Chatbot; plans that are nowhere near as good as they advertise. I will switch back to Boost as soon as I return back to the USA from Canada in a few days. Mint, you’re awful..Lifecake devoteeVersion: 2.2.65

✓ No Single-Month Plan & Weak SignalI wish there was an option for a single month plan. I was looking for a single month plan for my partner who is going to visit here from the UK for a MONTH. Unfortunately, I am not going to pay a 3 month plan even it’s just only a month. I’d have to look another service instead. After almost three month of using this Mint Mobile service, this signal strength is very weak. I’ve been turning my iPhone off and on to see if it makes any difference. Sadly, no it is still the same. I am legally deaf myself and I’ve made video calls (FaceTime, Zoom, etc.), however, I can not see users signing due to a poor mobile connection. I can’t make any video calls when I am out of the house. So, I’d have to wait until I get home to connect to the WiFi for a better connection. It’s very frustrating. I had no problem with making video calls from the previous service. I feel like this service is great for those who like browsing, checking emails, texting. Not for video streaming, video chats, and other things that require a strong connection. This service is great for saving money, but with this signal strength, it is just not for me. Sorry, but I have to switch to a different service after my plan ends..Kelviinxo64Version: 2.2.47

✓ Phone callI can’t call anybody when I’m not connected to wifi..R 1949Version: 2.2.75

Mint Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Mint Mobile.