MeterUP Parking Negative Reviews

MeterUP Parking App Complaints & User Negative Comments 2024

MeterUP Parking app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using MeterUP Parking? Can you share your negative thoughts about meterup parking?

MeterUP Parking for Negative User Reviews

✓ This App Gets Worse and WorseI like the idea of using an app to pay for parking but these developers are the worst. I used it on Wednesday then tried again on Friday and all my info was gone. I wasted 10 minutes trying to set things up again and finally realized the app had randomly signed me out. It didn’t ask me to sign in the way a normal app would. I was late for an appointment and ended up just paying on the street.Nadine52Version: 8.2.2

✓ Feature needs to be addedI got a ticket because I mistakenly had my boyfriends car set as my main car one day. Paid for parking and got a ticket and realized I didn’t pay for my car but his instead. If people have more than 1 car on their account the app should ask them which car they would like to start a parking session for... please and thank you.Dana StarrVersion: 8.1

✓ Good but expensiveThis app is super handy and I love that you can extend the amount of time that you need to park remotely. However, they charge you 40 cents every time you do, which is pretty steep if you are using this on a daily basis. They also charge 40 cents when you extend the parking (not just for the initial parking initiation) which isn’t too cool. They also do not list very publicly that they are charging you extra when you start to park which is problematic..PoliticsfreakVersion: 8.1

✓ Has FlawsThe app is inconsistent... I just received an email stating my time was about to expire 10 minutes AFTER it expired. I feel this was one of its greatest features- the ability to be notified and add time. This has happened to me three times in the last two weeks(I use it almost daily); and once I got a ticket!!.930driverVersion: 8.2.2

✓ Double payment!?I love this app and how convenient it makes parking around the city. However I’ve notice on multiply occasions where my time has expired and I want to extend the parking. The rate to park the same amount of time is always double. I work as a contractor around the city so I am parked at one spot for 2-4 hours at a time. And it’s outrageous to park on the street for 2 hours for $12. I’m not sure if this is intentional or not. Either way it needs to be rectified..Azn panda boyVersion: 9.13

✓ Couldn’t sign inEverything was working fine. But after I extend my time. I can’t sign back in again. It keep asking for the password and I keep putting the write one then it said invalid email or password. Can’t even sign with my Touch ID. Can’t check how much time can’t end my session. I have Internet and it’s running fine. Really disappointing.Ryder2526Version: 8.1

✓ “No Bad...”**This app needs a comprehensive list of available parking (not just favorites), in order to find the most desired and available parking on the day in say, Center City Philadelphia, for instance; especially including motorcycles specific zones. Also, I can’t change the nickname of the vehicle if the vehicle is currently “parking”. Lastly, parking is for the city to cash-in on obstructive and restrictive parking; NOT to “cash out” financial hardship in an actual game of where to park by confusion. Hope this helps.**.Raven Nemesis MagicianVersion: 9.6.1

✓ Got a ticket due to a glitch — thanks a lot!I live in Philadelphia as a student and use this app often when I am in Center City or Manayunk, usually without fail. Until today, it would’ve been a 5-star app; but apparently one small error the app made is now going to cost me $36, which I can’t afford to be dishing out when I was in belief that I had paid for my parking. The app asked for my authorization for Apple Pay and had seemingly gone through, only for me to come and find a ticket on my windshield. There is not a single record, in my emails or within the app, of the transaction that I had authorized with my fingerprint and now I owe the city money for a ticket that should have never been issued..___brolin___Version: 8.6.1

✓ Difficult to prove you paid after receiving a ticketWorks great until you get a ticket. Paid using the app, got a ticket, contested and was told i need to show proof. Took screen shots of my parking session from the history. However this information fails to include the license number. Okay. Contact meter up, they send you to park mobile to login in online and view your history, but this is a different site and when you login it shows no history. It’s a rip off, no way to prove you paid in a way to satisfy the city. PPA continues to win. Paid 12 to park plus the ticket fee almost $50 dollars for 2hrs. Unacceptable and intentional way to make more money off paying customers..TiffyWiffy16Version: 8.2.2

✓ Failed to function as expected horrible customer serviceThe app failed to notify me at the appropriate time that my meter was about to expire. I verified my setting were correct and it was set up to notify me in the app and through email. The time my parking expired was 1:21 and it was supposed to notify me 15 minutes prior to that. I received the email at 1:15, but only gave me six minutes notice. In addition the app itself never notified me. I had my phone in front of me on a table and no notification came through. When I decided to go to the app to see how much time is remaining is simply said no activity. There was nothing that said your recent parking expired there was no way for me to view my history, which was a glitch in the app. The way the app was formatted on the screen of my phone was faulty. If after manually closing the app it worked...for a while. The menu at the top of the app was cut off on my phone and I couldn’t use it. As a result I received a parking ticket because I was nine minutes late getting back to my car. The app did not notify me and that when I looked at the app it didn’t say anything about my recent activity so I could determine how much time was left or if my time was in fact, up. I sent a message to customer service through the app and over a week later I got a response which referred me to their terms and conditions and essentially told me that they’re not responsible for their app working as intended..Amyee02Version: 8.7.1

✓ TicketI got a ticket bc for some reason the app failed to work. I called and called, as I’ve used the app so many times and was sure they could at least see the attempt and help me in some way. Nope, they could not have cared less. I lost the 6 bucks for parking and got a ticket. BS. I was just contacted to say “contact meter up I’m sure they can help you.” An email I can’t reply to no less, and as I mentioned I already did and they did nothing. When the app works it’s great, but if it doesn’t just one time you’re going to get a ticket and they will say that’s your problem not theirs. It is unreliable and they do not back up their app by rectifying when the app has a glitch. Be careful out there y’all!!!.Durkdk123Version: 8.2.2

✓ Need for an updateAlthough this app is quite convenient, It does not allow users to park in the same zone consecutively. I should be able to park in the same zone for as long as I can pay for it. I have received several tickets because I could not get to my car in due time and the app would not allow me to park in that same zone. The error message is usually “you cannot park in this zone, find another zone”. I hope this is fixed. Other than that, I love the app.Prince DiiiVersion: 8.2.2

✓ Full of bugs that cost you moneyDONT RELY ON THIS APP. The concept of this app is great, but the implementation is full of bugs and those bugs may cost you money. My buddy took me to Philly and used this app to put money on the meter so that it would notify him when time was almost up. His phone was on and operational the entire time because he was looking up where to get food right before it expired; he revived no notifications from the app about the meter expiring. Later the same day he tried to pay for parking in a different zone: he set the time and tapped to pay and put it in his phone and put it out of his mind. He goes to check how much time is left ~20 min later and sees that his payment didn't seem to register and the app has no record of the activity. Now he has over $70 in traffic tickets. Save yourself the money - just use the kiosk..AdventurousChemistVersion: 8.2.2

✓ Worst App Ever CreatedYou can no longer upload a card. Why? You have use either masterpass (which isnt accepting new users at this time), Two other options that some people dont have or the wallet which automatically takes money out of your account whenever it drops below the mandatory minimum of $25. Not to mention the app's loading capabilities are horrible. It never remembers my login and it makes me jump through hoops to assign a new car. Just make the app able to accept credit/debit and fix the database issues..Reviewes4days1993Version: 8.7.1

✓ FIX APP ASAP OR ELSE IM GETTING A TICKETI used this app everyday successfully for the past 6 months and pay for parking as I get on the train at Fox Chase. Well today it gave me a promo for free parking but it will not confirm my parking session. I keep getting an error message! IDC ABOUT the free parking at this point and there’s no option to let me pay.....either ways I’m getting a ticket since I’ve already left my parking station since I’m on the train now!! PLS FIX ASAP so I can pay right away and not get a ticket. I deleted and redownloded the app....same error... will not be using this app ever again if I get a ticket because the app stopped working. SMH.....SeptariderVersion: 8.1

✓ Over chargesThe first time you pay for your spot it charges the regular amount. If you need to renew, it charges you DOUBLE PLUS the original amount. If you need to renew again... it charges TRIPLE PLUS DOUBLE PLUS the original amount. For example I was in a 2 hour max spot so I had to renew every 2 hours. The first time I paid it charged my car $6. Then I went to renew it and it charged my card a separate $12, with the $6 still there. Then I had to renew one more time and it charged my card $18 plus $12 plus $6..AmandaasjdfVersion: 9.6.1

✓ Expensive and difficult to useI experienced some issues when I used it this past weekend during a salon visit in Philly. I did not realize the pricing doubles when you extend time! I paid $6.80 for 4 hours when the price should have only almost half that! I thought the extended price was the total however it was showing that I needed to pay additional. Before I went to extend the third time, I set a reminder BUT my phone did not alert me! When I went to pay for my spot again, the price shot up to just under $7 for me to keep my spot. Absolute rip off! I’ll never use this metered parking service again! There were others that I have used in the past that are fair and don’t rip you off! I had to move my car and luckily a free parking spot emptied for me. It was not convenient to run out of a salon, hair looking crazy to find a spot either!.RUnlh23Version: 9.6.1

✓ Please fix history and text notificationsI just used the app for a parking session and I wasn’t notified that my time was up so I got a ticket. Just went to settings to enable text notifications but when I exit the page and go back my changes ARE NOT SAVED. Also my history is not showing up. I called and they said to delete and reinstall the app. I did this but the new app still has same issues..TryingtoleavefeedbackVersion: 8.7.1

✓ Up charge scamThe fact that the company who owns this app (wether it’s the ppa or the city of Philadelphia Idk) double and TRIPLE charge people if you need more time on the meter is disgusting. I understand it being a little more expensive for the “convenience “ but you should be ashamed of yourselves. Working around the Penn area is I’m possible to park and you price gouge people who are just trying to make it to work. You can use the excuse that you do it so other people can park but I call bullsh**. You do it because people sometimes have no other option than to pay your outrageous fees. I avoid using this app whenever I can but days like today when I have to use it leaves me feeling so ripped off..KathypeggypattyVersion: 8.6.1

✓ No Support InfoI will begin by saying that I got a ticket because I put in the wrong zone number when I used the app. I will admit that was user/my error. When I went to dispute the ticket a couple months later (I completely forgot about it til I was cleaning my car), I went to my parking history and saw the payment was no longer in my account history. Fine. But here I am now searching the Internet high and low for customer service for the app to get me the info from when I paid in the app so I can dispute the ticket. No customer service info on the app..YoyicitaVersion: 8.7.1

✓ Be CarefullWhile it is convenient be aware that if you use it to pay the first 2/3 hours in Philly. Hours 4-6 are double the price and triple after that. Also it may limit you to only the 2/3 hour period and you will need to move out of the zone. Best advice is to pay using your credit card for the first 2/3 hours. Take a photo of the zone number so if you need to extend you can pay remotely. Also if you get back to your vehicle you can stop the meter and pay less than the original amount. The catch with that is if you “stop” the meter but then try to restart it it won’t let you and you again need to move to a different zone..Frankie the wankyVersion: 8.2.2

MeterUP Parking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MeterUP Parking.