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Shopify Inbox App User Positive Comments 2024
Shopify Inbox app received 95 positive comments and reviews by users. Can you share your positive thoughts about shopify inbox?
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Shopify Inbox for Positive User Reviews
✓ Great overall, but needs availability scheduleI love this chat box. It is super easy to use. It stores all of a customers chap history. The notifications work great for me. I love how easy it is to link a product from you site into the chat. I’m honestly surprised it is a free option from Shopify. It is a great value add to my website This is a 5 star app EXCEPT, they need to install an availability schedule. The only way I can figure out how to do it currently is to manually switch it to “away”. First, it’s annoying this has to be done manually. And secondly, the customer still thinks your chat is active until they send you a message. This is a bad customer experience. The ability to schedule when the chat is active on the website would make this chat box perfect!.Version: 5.16.1
✓ ConvenientThis app has been one of the most convenient ways for us to communicate with our customers. Sometimes our other social media apps get to inundated with notifications and it’s hard to keep up with. With Shopify Inbox you know you that every notification is a customer wanting to get in touch..Version: 7.4.0
✓ No Images in ChatI love the app, it works great. Sometimes there is a slight delay with receiving messages from the customer, but it’s nothing drastic. The only thing I hope to see is the ability to receive images from customers. One of the things we use the chat feature is for receiving discount codes. Customers need to be able to send in a screenshot as proof of giveaway completion. Unfortunately, we don’t receive images. We hope this feature is added in the future..Version: 1.6.4
✓ Well thought out appOccasional bugs on setup of things involving Facebook but generally a very solid and useful app.Version: 2.2.0
✓ Very usefulGreat addition to Shopify incredibly easy to use and integrated with al your products.Version: 5.17.3
✓ AppGreat system love it helps me and cuts a lot of time out my day thanks for your app.Version: 1.7.2
✓ Need desktop app as wellHaving this mobile is nice. But for speed of typing having a web or desktop app would be really nice..Version: 2.0.2
✓ Good but could be betterVery good app and does what it’s supposed to well. However one major floor is that it doesn’t sync between devices. If you mark a convo as done on iPhone. It doesn’t disappear on iPad and vice versa. Please fix!.Version: 2.4.1
✓ Very convenient for your shop!Ever since we added this app to our shop, we have been getting more orders from customers who have questions about our products and they wish to get a response quicker. Ever since then most conversations have converted into sales!.Version: 5.8.0
✓ Shopify does it again!I adore this app. How handy!!!!!! Now I can get my messages to my phone and respond ASAP and improve my conversions. Happy camper!.Version: 5.17.0
✓ Perfect appNice app.Version: 6.8.0
✓ Email integration.Realizing this is chat app, It doesn’t seem to make sense that an email sent from the email attached to contact us on the website wouldn’t 1. get a notification of receipt and 2. they aren’t logged in the customer’s profile. maybe it shouldn’t be called inbox but rather chat..Version: 6.6.0
✓ I like the idea of the appI love having the app for my shop, but need more notification options. I’d like to only get notifications from my store only.Version: 5.4.0
✓ Shopify web chatWe’ve been using Ping for a While now, we find it very good whilst working on the go via our mobile. It works also in parallel on my desktop when working in the office. An excellent way to communicate with customers on our site quickly and efficiently..Version: 3.1.2
✓ Great helpThis is a great app it helps me run email campaigns and promote products. Not to mention does a better job at msgs that come from my fb page than the pages app..Version: 1.5.6
✓ Ten times better than pingUseful way to communicate, but still finding it hard to keep on top of - but that’s me not the app!.Version: 5.1.0
✓ GoodGood.Version: 1.2
✓ And!Thank you 🙏🏻 but please a better ringtone...I barely hear it.Version: 2.6.1
✓ Wonderful addition to it website.Within a day, having this chat made a sale that we wouldn’t have made if we didn’t have it!.Version: 6.17.1
✓ WowWhat a helpful tool.Version: 7.7.0
✓ Very happy with this appShopify app has great features, for quick chats.. Also nice to have your requests and replies sent to email..Version: 6.20.0
✓ It’s great!I highly recommend this app! It’s a really great way for customers to reach out while they’re on the website , you can download the shopify inbox app as well and it keeps all the queries in one place. You can close queries and view them later if needed..Version: 6.6.0
✓ Easy to useLove the quick replies feature.Version: 6.13.0
✓ HiHuh.Version: 6.13.0
✓ Great app but ideas for dev team to improveHey- first, this a great value to your SMB customers. Chat is working to drive more conversions for our store. Suggestions- 1. Ability to only get push notifications for customer chat, I get 1-2 notifications a day from Kit with no ability to turn them off. 2. Web interface, would be great if this was offered on web and not just mobile to improve productivity and response times. 3. Chat as revenue source is not yet in reporting and I think you should add it. 4. Offline hours should either have the chat disappear or give better chat bot prompts, such as hey we are offline, what is your name, what is your email and what is your question to figure out the issue. Thanks for listening to the feedback..Version: 2.6.0
✓ SimplicityEverything in one place.Version: 6.15.0
✓ App crashes oftenAlthough I like the idea of this app it does crash most of the time I use it. Usually right when I press send. I also wish I could upload pictures to respond to a customer with..Version: 5.8.0
✓ Shopify inboxLove this it saves time.Version: 6.1.0
✓ AmazingTesting the app with the website, so far works amazing.Version: 5.16.1
✓ When you get it set up it is awesomeI love the chat and my customers do also. When you set up your products in the chat channel you can send over recommendations 3 at a time all they have to do is click and go but the chat follows them so you can close the sale. I used to use LiveChat and this is 100% better for me as a single store owner on Shopify..Version: 2.2.2
✓ Need ability to view file uploadsGreat app just need to be able to view files like photos when customers upload them..Version: 5.1.0
✓ Great AppGreat app, would be good to see an integration to outlook.Version: 6.8.1
✓ Local DeliverySonya was very helpful in answering all my questions and her delivery to my door in just one day was a refreshing change to ordering online..Version: 5.6.0
✓ DirectorGreat so far.Version: 6.0.0
✓ Multiple storesWe works great but you can only use it for one store at a time. Adding the ability to use this on multiple storefronts would be very helpful..Version: 5.14.0
✓ Must haveGreat app and I notice when I have messages..Version: 5.18.0
✓ I amoii📝I am here.Version: 6.17.1
✓ Nice and SimpleVery straightforward and easy to setup. So far no issues and I believe I have been using the app a few weeks now..Version: 5.17.3
✓ Great for Small BusinessLoving this app! Where time is always a premium for small businesses, Ping automated customer experience and means we gain leads and never miss customer enquiries. Love!.Version: 2.4.1
✓ GreatExcellent Apps.Version: 2.1.1
✓ Great but needs away hoursThe app works great especially for being free. I’m looking to switch from Intercom and save money however, you can’t set store chat hours which is a huge downside. Needing the chat to send a message after 5pm that says we will be back tomorrow as we get messages in the middle of the night. I would give 5 stars but the store chat availability is an issue that needs to be fixed. Sounds like a common issue amongst other reviewers so hopefully it’s added to an update soon..Version: 5.0.1
✓ New appsWow, justement ce que je cherchais. Fonctionne aussi avec Kit. Merci au développeur..Version: 3.1.2
✓ Perfect toolOur team used WhatsApp business and it served it purposes but shopify inbox is awesome you can share the products from the message create discount codes to close the sale… so far so good awesome….Version: 6.13.0
✓ AwesomenessLove how you can interact with the customers right through the app! Really allows a small team to make a great impact having conversations and making sales with multiple clients. The instant answers is also a great feature, really easy to use and create new ones. This app is a no brainer, 100% recommended!.Version: 7.10.1
✓ Great conceptI love the concept of this app but I don’t receive notifications. I’d love the ability to archive old messages in bulk. If you use live selling on Facebook, it picks up every message. I have over 2000 messages that need archived and the only way to do it right now is one by one. As a business owner, there is no time for that..Version: 5.0.1
✓ Great idea but.....This app is randomly intercepting messages from FB from other devices and then crashes every single time I try to access the messages! So they are lost in cyberspace and my customers think I am ignoring them. Not good! UPDATE: This app is significantly improved since I posted this review and I am really enjoying the functionality. Thank you!!.Version: 2.7.0
✓ A Read ButtonThis is a great app however I never know if the person has received my response so a read sign or tick to show they have would be very helpful. Also the option for them to go back and add to the message at a later date would also help. I have people message a few times the same question as I think it must drop out. And if they send a message and I respond later they have already lost the connection and never receive my response. Otherwise has been great!.Version: 2.3.1
✓ Needs improvementAs the founder of the company and only Admin of the company Shopify store, Ping should allow the user of the company iPhone to chat with customers on it. Instead, it gives the message “You need permission to chat with customers” when a customer asks a question through Ping. There is no clear path for the Administrator to use to correct this. Not happy. This was not a problem prior to the recent Shopify Ping update. Fix this..Version: 3.1.5
✓ Not dynamic or user friendlyI don’t usually review apps but after having tried several apps for chat on my website I decided to use the Shopify built in app. I thought it would be better and instead it’s been worse than any other app I’ve used before. It’s a shame as it should’ve been a perfect solution. Now I have to try to find another one..Version: 2.1.1
✓ GKarts OzSo far this App has been fantastic.Version: 1.3.1
✓ Shopify inboxIt’s great! All communication channels in one place just makes life easy! Only way to go. 👍.Version: 5.9.2
✓ Shopify InboxOnce I figured out how to pay attention to this, I found it helpful. Customers now a days prefer to type rather than call so it gives people quick answers. Also, I appreciate being able to list a few typical big picture questions and answers, that they wouldn’t necessarily see on my site..Version: 5.10.0
✓ Great appOnly just started using it to its full potential and I’m impressed so far. Looking forward to using this a lot more.Version: 1.7.3
✓ Was really great but since update...This app really was great, but since the latest update, the things you now cannot do on it are frustrating. On the go running from meeting to meeting you could open up Ping & email your customers all your latest products, or do a Facebook post, or even send a thank you email to your previous days customers... but now you cannot. Makes me even wonder if I need the app at all..Version: 3.2.1
✓ First rate and the app makes it easier to manageWe use this a lot now, it seems much improved compared to when we used it in the past and the staff leave it running on a spare iPad all day now. It works well and we totally recommend it..Version: 5.11.2
✓ Chatting with customersPlease allow customers to leave a message and the merchant to reply when they are available. This will allow the customers to find the answer when they come back online! Otherwise, “customer left and can no longer receive your message” is not productive!.Version: 3.1.2
✓ Great appTo the developers, when you archive messages, they reappear. There’s several glitches similar to this. The app does a great job allowing you to search your store for products and allowing it to have canned responses. I would like improvement to the AI functions where it doesn’t require an order number if you can look up the customers first and last name, or their email address, or their phone number. This would help when they are looking for a tracking Information, so a live agent does not have to get involved. It would also be great if you can add some other intuitive AI features that would suggest resolutions for the customer..Version: 3.1.2
✓ Felt like I needed to leave a reviewWhen I first started my Shopify business I was struggling to keep on top of things such as what does what, what pages to open, how successful each of my products have been. But with Shopify ping so far it’s made my job far quicker and easier simply by having options to do a business report and simple things like posting new arrivals or products on sale etc All in all great app for a solid price of FREE.Version: 2.0.1
✓ Great tool to help get sales over the lineThis has been great as we move into our busy period. As customers shop they reach out for that extra bit of information or clarification, which you can give quickly and easily to help get the sale over the line. Definitely recommend. It could do with some new features like tagging chats and folders etc but it’s brand new so it still get 5 stars for now..Version: 5.6.0
✓ Great appGreat app , real time response to customers . We love it our customers love it.Version: 5.8.0
✓ Inbox messagesI’m still pretty new at this, but so far it’s pretty neat. Still learning the app. Different user log-in etc. still a 5 ⭐️ love it!.Version: 6.20.0
✓ Very goodExcellent!!! Thank you.Version: 5.6.0
✓ Please don’t goThis is my saviour app as so simple and fast to use please stay Kit.Version: 3.1.4
✓ Work amazingThis app will give auto order information if customer gives email. Works on many platforms. Work so great, just don't notice the messages some times right away.Version: 5.2.0
✓ Had I known!If I could give 10 stars I would! only since putting the app on my phone! Prior to putting it on my phone I would’ve given it a one star, or even a .5 star! I wish I would’ve known that there was a Phone app … my customers did not get good timely service last year. Now since having the app on my phone , where I can do text talk … I can stay in touch with my customers, while being away from my computer, (so I can actually get work done ) yep, it has made all the difference in the world! GetThe phone app!.Version: 5.14.1
✓ Could do with a search boxCould do with a search box.Version: 6.3.0
✓ Quick and efficient way to answer customersSo far this app has been so convenient and has helped me complete sales. I wish there was a way for customers to send photos through the app though..Version: 4.1.0
✓ Awesome appWould be awesome if you could add the function to have multiple stores off the one app, other than that amazing app would definitely recommend!.Version: 6.0.0
✓ Love it! Wish they could integrate WhatsApp BusinessI love Ping and how well it works with Facebook Messenger and Apple iMessage. However would be awesome if WhatsApp Business could be integrated as well easily, to allow the largest chat platform in the world to work with it. I have WhatsApp for business and it’s really great. Keep the updates coming....Version: 1.6.2
✓ The BestVery very handy and professional chat well done.Version: 2.7.1
✓ Ping is a great thingI love Ping, it’s simple, intuitive and easy to use, Kit is very much a hit from me.Version: 1.5.7
✓ MessengerLooks like it is going to make my life lot easier to track all my messages..Version: 1.4.4
✓ Game changerI have been able to stay close to my customers now more than every bc of this app, I love how it has my products synced so I can recommend products just in case the one they where looking for is no longer available or anything that may come up.Version: 3.2.1
✓ Best way to communicate with clientsThis is the best way to immediately communicate with your clients 👍.Version: 5.18.0
✓ Ping amazing ping what can I sayBest way to ping over product suggestions to customers live connects to product and has saved reply’s for those dumb questions customers ask time after time day after day AWESOME 😊😊😊😊.Version: 2.5.0
✓ WonderfulWonderful.Version: 3.1.0
✓ Love Letter To My Soul!When I received my order from Minding My Glow, I was so excited that I forgot to do an unboxing video 😂. When I opened my boxes, I felt like it was a love letter to my soul! Every scent awakened a sense that I may have forgotten. The products drew me into myself, and I can be and do exactly what this brand says, ”Minding My Glow”. It’s a whole vibe! ❤️.Version: 5.18.0
✓ Shopify inboxI find Shopify inbox very handy to be able to communicate with my customers.Version: 6.2.1
✓ FantasticWell done to the team who designed this app. Such a massive convenience. Thank you..Version: 5.17.3
✓ Nice application really usefulI love this app it make getting in touch with customers really easy !.Version: 7.2.0
✓ Good OverallOverall a helpful add-on for Shopify stores but agree with others that the ability to send images directly from the iOS device should be a priority. Also, whilst I appreciate this is a device app, it would be helpful if you could also reply at the desktop level..Version: 2.0.0
✓ It’s pretty great!It’s pretty great. I love the automated messages that are available, etc. since it’s only me responding. The only thing I’m having trouble with is that I noticed that if the same person reaches out twice, the second time they aren’t sent my hours and I just had an issue with that today. The first time they reached out was a month ago and this time they reached out at 4am and and obviously I was asleep, but the message about my hours didn’t send to them and they yelled at me..Version: 2.2.2
✓ Great AppA really excellent App that gets used a lot on our site. Fabulous way to chat immediately to potential customers..Version: 5.8.0
✓ Kit is like a knight rider in shining armour!Just simplicity, and motivating, kit always want to do alit of work at the touch of a button, genius!!.Version: 2.8.0
✓ Great to increase conversionThis has already helped improve our conversion rate. Being able to answers objections or questions on real time makes a huge difference..Version: 5.15.1
✓ New integration is losing my company moneyI absolutely appreciate the app being free. But!!!! the whole point when it was Ping was for a customer to be able to reach you in real-time if they had a question by clicking the ‘Chat With Us Button’. The speed of being able to reply to a customer while they were in the store was invaluable and converted to sales. This new Shopify Inbox….absolutely no notification. I’ve had to add a Quick Reply message to compensate that says we are helping other customers and we will answer their question as soon as we can because we are not being notified. The Ping was amazing because even if I was sleep that distinctive sound would alert me a customer had a question and I could respond before they left the store with items still in their cart. Lastly when I tested the Inbox the delay from me acting as a customer and sending a question was an intensive amount of time. I know change and bugs need to be worked out. But I would literally PAY to have PING. The inbox leaves a lot to be desired. The premise was that this was to make it easier to manage customer conversations but if we are not receiving notification that a customer needs assistance in real time this is actually doing more harm..Version: 5.0.1
✓ Very GoodThis App is amazing, is helping me a lot , all social mídias messenger in one app..Version: 6.15.0
✓ Product Image UploadThanks Shopify for making my business easier by allowing me to upload images of product ingredients or related information when requested by customers. You are awesome! Thank you..Version: 7.3.0
✓ Needs some improvementsWorked for two days but after that it went downhill. Whenever I receivers a message and opened the app, a small white box and a loading sign appeared and never went away even if I closed and opened the app again. I’ve had to do this twice now.👎.Version: 1.4.4
✓ Excellent to talk to customers online!Lost of customers contacting me live and it is ideal , when ever I chat to them live they buy immediately! and if I could not give them response or if I am busy they will get autometed response in first instance Then I can see their message when I get time and respond!.Version: 5.8.0
✓ Really helpfulThe app is super simple and really makes your life easy as you can reply to store messages whenever and wherever you are..Version: 5.8.0
✓ Not quite 5Well it does what it says on the tin but the lack of being able to click on the email address or even copy it at the top of the page to send an email to the customer marks it down. You can’t copy paste anywhere in the app- why?.Version: 5.0.1
✓ Fantastic!This is a very helpful app, and I find it really great to use!! The only improvement I think it may need is when a client makes contact, I can’t anywhere in the app copy their email address so that I can reply easily to them w no typos! Thank you.Version: 5.0.1
✓ MaladeFonctionne super bien. Par contre, ce serait bien d'avoir l'option d'envoyer des produits à nos employés dans la conversation d'employé! Mais, sinon, rien à dire de négatif!.Version: 5.14.0
✓ ExcellentEasy to use, efficient and quick..Version: 3.2.1
😕 Shopify Inbox Negative Reviews
