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WellSky Personal Care App Complaints & User Negative Comments 2024
WellSky Personal Care app received 64 complaints, negative comments and reviews by users. Have you ever had a bad experience using WellSky Personal Care? Can you share your negative thoughts about wellsky personal care?
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WellSky Personal Care for Negative User Reviews
✓ GarbageI use it because of work, but for some reason I have been trying to get into my account and it doesn’t recognize me, I rest the password and the f app still saying that is an invalid user. I was available to use it online but on the phone’s app is just not going thru. Garbage.Version: 3.0.7
✓ Too slow!I am an in-home caregiver and this app is not useful at all. It is time consuming just to click on the yes or no buttons. Sometimes you have to click several times for it to highlight and then it is really slow. So what should be seconds of just ticking off boxes turns into five to ten minutes of time wasted at the end of your shift. A caregivers time is valuable. It should be focused on client care, not sitting on your phone waiting for an app to work. And the problem is not my phone or my internet speed. I’ve heard from coworkers who have the same problem..Version: 3.1.1
✓ New version errorApp has been updating since July 30th, each time you log in it prompts you to update version. Still saying authenticating over an hour..Version: 2.5.3
✓ Buggy latelyWe’ve used this reliably for 3 years. Lately trying to document tasks is a nightmare because the buttons don’t respond. That’s actually been going on for a while. Then for the last few weeks it’s been kicking us out with an error message that can only be bypassed by rebooting the phone. It’s gotten extremely frustrating. I even removed the app and downloaded it again in case I missed an update and it’s still the same..Version: 3.0.4
✓ Needs improvementsThe biggest annoying thing about this app, is the location( distance to clients home). You can be standing right at the front door and it take more than 4-5 mins before turning green and allowing you to clock in. You literally have to walk around with your phone to the sky as if your looking for signal. Iv had to completely close out the app and start it again and walk around. Then most of the time it works and other times it’s better to just call from the phone. When you see multiple people in a day, you don’t have time to be walking around till it turns green to clock. And whatever you do, don’t move because it will turn red in a heartbeat. It’s frustrating and annoying they haven’t done much to improve it.I’ve used this app for 3 years now..Version: 2.4.5
✓ Active shifts? And Cross-app functionality or app generated notifications?Please open the app to active shifts. Is this possible, instead of opening it to the default day? I will always need to clock out if active shifts before I clock into new ones in the current day, especially overnight shifts that are stuck tagged to the previous day that I always currently have to go back to so I can clock out. Can this app please export shifts to other calendars so I can see my shifts on my personal calendar? There has to be a way that this can be done such that any confidentiality is not breached, such as labelling the exported calendar items “Shift A” or “Shift B” or “SCOPE shift A” or using some other alias. Perhaps there could be a link in the exported calendar items that would open the app to the sign in page so further details are accessible yet protected. These improvements would bring the practicality of this app leaps and bounds further!.Version: 3.0.9
✓ ClearCareGoFor several months I thought this was the best app imaginable. Then reality sunk in, for some reason out of the blue (last few days) if I have the face recognition on for log in, the app won’t log in and keeps throwing me out. The tasks toggles have all but stopped working! You have to almost pound them to get a response or go into each task separately and choose yes or no!! We as caregivers should be able to remove tasks that aren’t used!! Trying to remember each one and or the time to get someone in the office to remove each task is ridiculous, if you know this business you know none of us has that kind of time!! It shouldn’t take 10 minutes to clock out!! That’s time away from clients, personal breaks and driving time!! Personally I stayed booked on the daily so 30 minutes between clients is all I have so you’ve just cut it down to 20 minutes and frankly that’s just plain selfish of you as developers should understand that!! In my opinion you aren’t very respectful of our time!! Try being a caregiver for Alzheimer’s patients just once!!.Version: 3.0.4
✓ IffyI use this for work (Im an in home caregiver) and it’s an okay app. It’s a lot simpler than calling the number, but it has many flaws. I wish there were notifications about schedule changes because many times I have woken up and got ready for work, only to open the app and see the client canceled. I wish I could see my previous hours all together in increments like weeks/months. That would be a lot more helpful. I wish there were a way to add in/remove tasks that haven’t been updated in awhile to save my office some time (we have a lot of clients compared to how much management, it would take weeks for them to update everybody’s task list on their own). The locations should come with pictures!! Sometimes it is really hard to find the right house especially in the neighborhoods where a mass majority of people do not have clearly marked houses..Version: 2.5.4
✓ SlowThe app is frustratingly slow. It does not register my finger to acknowledge jobs very well. I have the hit the back button and then go back to log in work. I find that upon signing in, it does not register my Covid form and I have to fill it out again. When clocking in or out, it fails to respond to “touch”. Takes a few tries. Also, cannot get the keyboard to drop after commenting on clock out. I have to hit the back button and start over to finish clocking out..Version: 3.0.3
✓ CaregiverFirst of all, you should just answer the pandemic questions then clock in, then after your shift you should be able to put down your task cause not every day is the same, it seems to be bass Ackwards. And when you answer the comments you have to put none in there just so you can go to the next question but half the time it goes back to asking you for the comment again. I work five days a week and I’m lucky if I can punch out or in two times in a week. I have to notify my company to punch me out or in all the time, whether I’m 18meters or 9m or 35m, from house of client, it don’t pick up the GPS maybe that’s why I can’t punch out. I can’t even find my hours I worked, you can’t go back two weeks you can’t even go back 3 days, only if it’s in the same week you’re working, what’s with that! I have every right to know my hours for the month and to see my hours. Lousy app. It’s confusing! I’ve been working on apps and computers for over 20 years so it isn’t me. I’ll give it a half star..Version: 2.4.1
✓ ErrorMy clearcare used to work but then an error occurred. Uninstalled it and installed again, it says invalid error which is weird bc i have been using the same email.Version: 2.5.6
✓ Works when it wants toToday it doesn’t work. Most days I can mark my tasks complete if I push the “yes” button 3 to 5 times. Other days, I can mark my tasks complete if I push the button over and over 10-20 times. Today? No amount of pushing the button does anything. The yes button will grey out for a second, as if it’s going to turn green and mark it complete, but no. My app is updated and so is my phone. Edit: after restarting the app 3 times, it’s back to marking my tasks complete after only 3 or 4 pushes of the button. 1 push would be nice. Every other function of the app works with 1 push. I don’t see why this part can’t..Version: 3.0.5
✓ Glitchy, takes a long time to clock outHas glitches when you try to check off your tasks for the day, if you mark no a reason is required which wouldn’t be a big deal except when u type the comment in most of the time it disappears and you have to click back then go back and leave a new comment and then both will show up and it takes a long time and is very annoying. I’ve found that if you write your comment and press back quick enough the comment will sometimes stay put but it’s annoying to have to do..Version: 2.6.2
✓ Caregiver/App userToo many times I’ve had to retype my comments. Even though I’ve written them once and hit the enter bar, I’ve checked and my comments are listed, but when I exit it says I need to give a reason. When I reenter the comment section my comment has disappeared. It’s so aggravating! And a waste of my time!! Also, when entering the final comment, I have to go out to main menu then reenter that section before it will let me list it then give the client signature page. This is stupid. I’d like to move forward with my work and not have to backtrack..Version: 3.0.9
✓ Horrible App and I’m just getting startedI just am in the beginning stages of a new caregiver position and I can’t even get the app to be consistent from day to day hour to hour. I have had to uninstall/reinstall 5 times because it continually doesn’t recognize me on the App. Going to actual website with the exact credentials I’m in no problem. But vía the app I’m not recognized. I’ve redone my password also a few times. Already a pain..I’m nervous about getting it to perform once I actually need to use consistently with clicking in, patient info and recognizing my location after reading other reviews. No bueno so far.Version: 2.5.4
✓ Easy to useThe past six months the app has been down often, once we uninstalled and reinstalled it does not allow logging in using the application only by phone! Review comments 2020 It’s easy to use, loads quickly when WiFi is available. My client is a family member that lives with my husband and I, it would be helpful to have multiple locations; such as our doctor appointments. The ideal feature would be gps location of client paired with caregiver. This would allow us to go for appointments outside the home and could track actual miles..Version: 2.5.6
✓ Not happyI am not happy at all with this app I have been working for two weeks now and I have everything turned on with my phone like location. But still I am not able to clock in and out using g the app because it is not able to locate my locations when I arrive at the clients house. Very frustrating!! I have told my company and ask other staff members and no one knows why this app will not work correctly. Also on top of all that the orientation slide show for this app does not even work also to even have shown me how to use the app. I push play and nothing happens. I push skip and it goes away. So I am trying to learn how to use the app by just learning on my own !! Someone needs to fix these issues. Asap !.Version: 2.1.9
✓ Location doesn’t workIn same location haven’t work to clock-in/out. I have to call to office to clock-in/out..Version: 2.5.0
✓ Epic failureThing that need improving on ASAP Never has accurate location can’t clock in or out with out it No way of checking how many hours I’ve worked unless I go back and count manually Takes two or three try’s after a tasked not done for it to report back If I leave later than time posted on my schedule it won’t let you clock out and I have to then call the office to get a scheduler to correct time and they never answer or call you back to confirm All day text messages are sent for broadcast on shifts your not available for apparently every caregiver is broadcasted to shifts open No way of messaging on app the scheduling staff or management instead have to log out of here enter the email app to send email and address any issues and or concerns From a non mangers view this app is a waste of time management how can this be productive if it take up to 30 minutes just to clock out.Version: 2.5.8
✓ Can’t send written commentsDon’t know if this is just on the small iPhone but I just started using this app on my iPhone. I was able to clock in and out, was able to put in miles with a comment but when I tried to write in a comment on comment screen I was able to write the comment but could not submit it because the keyboard was covering the submit button. I also could not move the comment box nor could I get rid of the keyboard. At this time I don’t know if I will need to delete the app and start over because I can’t get past this page..Version: 1.6.0
✓ ScrambledSorry I can’t use it bc it’s scrambled text and won’t let me sign in. Deleting it.Version: 3.0.8
✓ ErrorHasn’t worked for for 3 days, haven’t been able to clock in or out for any of my shifts. keeps saying error error error. very annoying. happens alot..Version: 3.1.2
✓ Would prefer something better. More accurate.This app has been nothing but problems for me. It hardly works and when it does it takes me more then 10 minutes to sign in or out of a shift because it shows I’m not in range of the clients home even thought I am inside the home! Also if I have a shift from 12pm to 3pm and I punch in before noon (let’s say 11:53) I then have to punch out at EXACTLY 2:53 because anything after that (but before 3:08) it ROLLS ME BACK TO 2:53 so basically I work for free for 8 minutes if I punch in at 11:53 and punch out at 3. LIKE WHAT?!? so basically for me it doesn’t use your exact punch out time. It will roll you back to when you punched in just to make sure you stayed within the ‘3 hours’ that was scheduled as a shift. Like this seems illegal..Version: 2.4.7
✓ Can’t log inI cannot use it to log in even thought I am at my clients house or even at the door.Version: 3.0.5
✓ Very glitchy, almost unusableI am a caregiver, and my agency has been trying to move to using this out for all aspects of care management. However, the app often has an issue where it will not let me clock in even when I’m at the location, because it keeps disconnecting from “location sharing services” on my phone. Also, my agency wants me to submit pictures of our charts at the end of each shift, but I repeatedly get an error message that keeps me from doing this. My agency says they have called Clear Care numerous times, and all they do is ask for another example of where it failed. I have sent to the screenshot of the error message more than five times. At this point, that I don’t know. what else they expect us to do-They either decide if they want to fix the app, or not..Version: 2.6.0
✓ My opinionIt would be nice to see the whole month. Like a calendar with dots on the days I have shifts! One colour for shifts I have accepted and another colour for shifts that are open! I am a visual person!.Version: 1.3.1
✓ Extremely SlowI’ve been using this app for a few months now for work and while the app has its benefits it is EXTREMELY SLOW. It takes a very long time to create a shift and then when opening up the app to clock out of the current shift, it takes very long for the shift to show up (because it takes so long to load). The past 2 weeks have been extra frustrating because some days after I’ve already created a shift, it won’t even load to show my current shift. I’ve let it load for up to 5 minutes and it just shows me the spinning wheel icon as if it’s loading but nothing pops up. I even tried deleting the app and reinstalling it but I’ve continued to have this issue. I’m am very displeased with the app so far, I’ve had more problems with it than not. If they were to fix these issues the app would be great..Version: 2.3.0
✓ So frustratingly glitchy- it’s the worstUsing this app is the most frustrating part of my work day. It keeps good info but trying to log in or out is an absolute pain. Most often scenario: when I touch client’s name to begin the clock-in button fluctuates between green (clock-in) and red (can’t clock-in too far away) while sitting in the same spot. It begins flashing different distances such as 19meters and 59meters even though i haven’t moved. I then have to close window completely, start over again, and then it goes to green and stays so I can clock in. Same thing will happen when I try to clock out from same client from same location... The time wasted on it is so annoying!.Version: 2.4.7
✓ Invalid emailIt’s a great app. But when I upgraded to a new iPhone I tried logging in an it says “invalid email” I wrote is exactly how I did with my other phone..Version: 2.6.0
✓ App reviewIt hangs all the time. I have to reset or turn off my phone most of the time. Sometimes it doesn’t recognize the address of my clients..Version: 2.3.3
✓ So/SoThe app has many flaws, but much easier than calling the number (USUALLY) When I first started using this app about 2 years ago I had no complaints at all, now every-time I click yes or no on a task the app completely reboots which is very annoying and time consuming. I wish there was a way that I as the caregiver could get rid of tasks that we never have to complete within a house. For about a month now every-time I clock in I get a notification that the care plan has been updated for every client, which is also quiet annoying when I’ve checked the care plan every-time it pops up..Version: 3.0.4
✓ Its working okMy work use this app. I like the set up but which they had a am/pm option as some of the task my clients only do in the evening and some task are in the morning. (Like showers) so i always have to say no and a reason is the same only done in the evening. It would be easier if it could be separate. Also found location can be off when sitting in there living room to clock in/out. Wish we could do something to fix that instead of ALWAYS calling in..Version: 2.5.6
✓ Nice But One Annoying BugThe app is nice, but one annoying bug is that on my iPhone 13 Pro Max, I’m unable to leave care notes! The keyboard comes up so I can type but won’t go away so that I can press submit. Even tapping somewhere outside the message box does not make the keyboard go away. Then I’m unable to exit because I can’t hit submit. I have to force close the whole app then log back in and of course the notes are gone because they were never submitted. This is the only app that does this. Please fix it..Version: 3.0.7
✓ Works great when it worksI actually really like this app. But I have certain places where it doesn’t recognize my location and won’t allow me to clock in. I have to call my office to do it. Also, if you forget your password and the app logs you out as it does after an update, there’s no way to reset it without calling my office (again). When I can’t access it, I can’t see updates about clients or my schedule and that is a really serious design flaw when it’s a holiday weekend and no one who is able to do the reset is on call. Fix those features, I’ll bump it to 5 stars..Version: 2.4.7
✓ Location problemIf I could get this app to work properly it would be great but when I try to log in at a client it keeps telling me I can’t because my location is off but it’s not my location is always on so please help this is driving me crazy.Version: 2.5.8
✓ This app sucks 90% of the timeThis app used to be great when it was “Clear Care Go” but since they have changed I have experienced nothing but problems. I’m unable to mark tasks half the time- the app will allow me to scroll and select a shift but nothing will work past that. It’s gotten to the point that myself and many of my co-workers are having to message our boss multiple times a week to go and manually clock us in/out. If I wasn’t required to use this app for work I would never use it again..Version: 3.0.7
✓ Logging in issuesI have had constant logging in issues over the last two and a half years of use. Lately it has been getting worse. I have repeatedly reinstalled the app. On this last occasion, it has not helped. I give up. :(.Version: 3.0.6
✓ Location, logging on, and clocking inThis app needs work. I am currently a user and I’ve had so many problems with the location and trying to log in. It says I’m located to far from the client to clock in for my shift, while I’m actually inside the home with the client. The company had to set a larger area for the clients location, and sometimes that doesn’t even work. It refuses to take my password, sometimes it doesn’t even pop up as an option. Says to log in with credentials, but doesn’t have a section to put the password in, and when it does I push the button to log in and it disappears again. I’ve been using this app for a while, I have the Face ID/ fingerprint function on and it refuses that as an option because I need to log in to change that setting. I’ve had so many problems with it that I need to use an automated system through the company I work for to clock in/out and document the days activities. If I could post a photo or video I would cause this is absolutely ridiculous..Version: 2.5.1
✓ CCGoI like the app for logging in and out, but for documenting my daily activities it is not the best! I constantly have to back out and go back in after putting in a reason for not doing an activity. I know I put a reason in, but it hardly ever registers. So I either have to go out and back in, or write another note, and then 2 notes show up. Very annoying. And I have had to delete the app twice and then re-download because it gets stuck at the “caregivers” but no company shows up. I’m not used to having such an inconsistent app for logging purposes..Version: 2.5.6
✓ I can clock in, but…Hi, so I’m a caregiver and I’ve been using this app for about a year. There’s a new sign-in feature where you can use Face ID or Touch ID to log in, or you can log in with credentials. I logged in with my credentials because if you log in with the other option it prompts you to “log in to change sign in”but when I tap on my name in attempt to change my settings, it logs me out and I have to log back in again which in all gets pretty tedious. It completely defeats the purpose of logging in with Face ID because I have to log in with my credentials anyways. I always have issues with the app due to my laggy signal most times however this new feature doesn’t even work for me so please help..Version: 2.5.4
✓ GlitchyThe app itself is a great way of communication… the whole idea of the app is great! However it tends to glitch out often. This could be because the app is growing to new clients? I would give 5 starts… just got frustrated with it daily because of glitches. (Also notes disappear when you say you’ve read them. Would be nice to have them stay on the app because more often then not people click they have read them and then no one can see previous notes!).Version: 3.0.8
✓ I concur with Jjraul77!!The previous comment hit the nail on the head! I especially agree with the caregivers being able to track their hours. Scheduling and payroll mistakes happen and it would be nice to be able look back and see hours worked and be able to compare that to paystubs. When handling multiple clients a day and with the demands of his job it’s hard to keep track of hours on our own. It would also be nice to be able to go back and put in comments after the fact. Maybe not edit the comments already made but add to them..Version: 2.5.6
✓ Updated tasksI have a client with a long list of daily tasks that need to be updated. Currently, when a task has been answered, no for not being completed and the next page pops up for the reason why it wasn’t done, I feel like it would save the caregiver time by automatically returning to the task page once the submit button has been tapped. when I go back to the task page, after clicking on the submit button, the app should go to the next task. Currently, it is just kind of Helter skelter as to what task it returns to Also, when the clock out button has been tapped, I’d like to see a verification notification that confirms “you have now been clocked out“ or “clock out successful“. I cannot always tell that I have successfully clocked out. Thank you for the opportunity to provide feedback on this app..Version: 3.1.1
✓ It’s an okay appI think the app is cool. One issue is I’m not able to clock-in in one particular area where I have 5 bars on my phone. I don’t know what it is about the area but I should be able to clock in; it’s in the city of Ontario, Ca. Also, when I enter a note under completed/not completed tasks, the note doesn’t show. So I enter it again. When I go back in, the note is there twice; what a pain!! Two days ago I received an error stating I was not clocked in but I was actually clocked in. Oh and I updated the app prior to entering the note as well as prior to writing this review and there have been no changes. Same issue with the note. I’ll know about the clock-in issue in 2 days when I go see the client in the city mentioned. Please fix the bugs!!.Version: 2.5.8
✓ Literally the worst app I’ve ever used.Ridiculously slow and incredibly unreliable. It’s glitches more often than it works. It rarely every connects properly to location services. I have to completely restart the app at least twice on average before it even begins to work to some acceptable degree. I hate that I have to use this horrible app every day, multiple times a day for work. It almost makes me want to quit this job and find a different line of work where I will never have to deal with it again. I wish I could give zero stars because it doesn’t even deserve the solitary star I’m obliged to give in order to leave this review..Version: 2.3.1
✓ Locked into portrait orientationAs a user on an iPad, I find the fact that the app is limited to portrait orientation and I have to type and have my head sideways to read what I am inputting to be inefficient and unfortunate. It would be so much better of it could be used in landscape orientation like so many other apps..Version: 2.3.7
✓ Back to back shiftsI have back to back shifts with many of my clients I see and I have to login and out for both which is inconvenient when I may be in the middle of caring for my client. Forcing me to do this just to mark the tasks off and get signature is not helpful at all. Why can’t I just mark them all off at the end of my full shift or at least go back and up the tasks and capture the signature on the first shift. If you fix this I would give you 5 stars. You just don’t know how impractical it is for us to stop caring for the client just mark tasks off! SO FRUSTRATING!.Version: 2.4.3
✓ Won’t upload in location for Canada on my galaxy note 8Well I have problems with my mobile phone to use this app. It’s only possible on my iPad so overall I think it’s useless for me as it supposed to be app on a go.Version: 2.4.7
✓ Not acceptableNot acceptable.Version: 2.4.7
✓ It WorksI have to use this for work, so there is no way around it but I have used better apps for clocking in/out. It does log you out often and unfortunately you can’t see previous progress notes (which would be useful). Today, wouldn’t let me log into my shift. Must be a glitch.Version: 2.6.2
✓ Needs to keep me signed inI’m new with the app but I feel that the login should stay logged in. Why do I have to log in every 10min?.Version: 2.5.0
✓ 2 yearsI’ve been using Clear care go app for about 2 years. I have difficulty with it finding my location. Another issue I have is that it takes forever to load sometimes it doesn’t load for over 30 min. While not having any issues with any Other app or platform on my phone. It’s very slow and often has server problems. It takes valuable time from my client when I could be caring for them instead of trying to get into the app just to do tasks or clock in or out. Often have to call the office to clock me in and out. Atleast twice a week if not more often. I believe there’s good intentions with this app but it currently is only frustrating and time consuming. I don’t care for it at all..Version: 2.5.0
✓ Doesn’t show my weekly hours that I worked, I prefer to give to this app zero star.This app is missing many features, I don’t see total hours I worked, website version is very confusing, app won’t let me to request a day off. I should call to agency if I need a day off. I would rather to see my daily and weekly hours that I worked on app. And website version is very old fashioned and complicated. Not easy app to use. Pain to clock in and out. I wish my company never used this app. Very inaccurate app and website. Every single time I should clock in as if I work for FBI. I should manually calculate hours I worked and most of the time my shift is not in app due to clock in and out issues. Pain to use. Will give a zero star..Version: 2.6.1
✓ Works well when works.The app completely logged me out without the option to log back in. It was completely unprompted. I deleted the app and downloaded it again, same issue. It won’t even give me the option to login. What happens when I have this new client later in the month and I can’t read her care sheet or anything about her. I’ll just get a text with the address & create so much work for the caregiver I’m relieving. For a 2 hour shift?! Get it together & fix this. My coworker is having the exact same problem, so it’s not an isolated issue..Version: 2.5.4
✓ SlowSuper slow anytime you click on anything. Whether it’s to sign in, complete tasks, or look at the shift’s details, it’s always running slow or not at all. It tends to crash occasionally. I’ve downloaded it on multiple phones so I know that’s not the problem. Also would love to see my schedule for the month instead of just the weekly basis. I’ve tried the calendar looking icon in the top right hand corner but no matter what phone I had it literally did nothing except reload what I was already seeing. Not sure why that’s even there. This app would be really helpful if it worked consistently..Version: 2.3.1
✓ The app is usefulI think the app is useful because I like the fingerprint sign in function. In an environment that requires awareness and providing attention to clients, it makes interactions with tasks and clocking in/out faster and easier. Everything is equipped at hand allowing me to better keep track of any important tasks. My only issue with the app is that sometimes the clocking in/out option doesn’t work. It states that I am not in the right location even if I’m in the same room as my client and won’t allow me to use that function. Overall, I think the app is great because information is easily accessible..Version: 2.1.4
✓ GPS Way Off on CCGO AppThe company I work for switched to ClearCare. I have not been able to clock in using the app because it shows me as being 70 meters away from my clients even though I am standing in the clients house. I hope they can get this fixed soon. My Company fixed it on their end. I’m updating some things a year later. It’s really annoying when you log out and the App instantly logs you back in when using Face ID. Yesterday after a shift I went to clock in to my next shift and the App wouldn’t let me use Face ID. It said I could change it back once I logged in but when I tried to open my Profile in the App it just kicked me back to the Log in page. Another thing is after you Log in to start your shift it shows the Log out page. When one sees it and is tired from working so much one gets confused and touches it. All the caregivers I know make that mistake and really wish the clock out page didn’t show after one clocks in with a client. HomeTrak App was easy to use and didn’t have these problems. I miss that App and don’t like this one. Clear Care App takes to long to load each page, one doesn’t have time to sit and wait for it..Version: 2.5.1
✓ Slow/unable to log inThere are many times I am unable to clock in/clock out even in the clients home. App can’t find location. I work 24 hour shifts, I like to do my documentation a half hour before my 24 hour shift ends and my shift time is not available. It is actually gone. It would also be nice if we could do a late entry since we cannot always document/chart in front of client. Another thing that would be nice is if we could go back 24 to 36 hours and read the previous caregivers notes to read more how the previous shift(s) have gone. It is rude to talk in front of client about behavior issues or other issues..Version: 2.3.3
✓ HoursIt would be better if this site had your hours that you already worked in one pay period posted. If you forget to clock in when you get to your client the company refuses to change it and you lose that money. Example: if you were at your client at the scheduled time of 9 and you forget to clock in until 9:10 you don’t get paid for it. To get the money for that 10 minutes you have to work 10 minutes longer, which adds 10 minutes of actual work time not paid. This needs fixed. Everyone makes mistakes..Version: 2.1.4
✓ I just want to go home.I have no problems clocking in when I arrive at my job, but clocking out is a nightmare - but only the last few weeks, ever since the last update. Worked fine before that. Please fix!! Update: STILL having problems. Now I’m having problems clocking in, too. This has been going on for a month now - ever since the last update. I’m spending an hour a week trying to clock out after my shift. Internet is poor where I am, but this app used to work fine. PLEASE, please, please fix! Another Update: I was so happy to see a new update on this app. Of course I was less optimistic when I saw it said “buf fixes.” This morning it wouldn’t connect at all. It asked me if I was running on host “gobbledygook, a bunch of numbers, accepting more gobbledygook on port more numbers.” I’m a caregiver, not an IT tech. I just want to log on, do my job, log off, and get paid for my work. Come on, make this thing work. It used to..Version: 2.3.4
✓ Worst App ever!!I have had trouble with this app from the start! After last month I have had to delete and reinstall it multiple times on a weekly basis. There is no earthly reason that I should have to take 20 minutes of my client’s time to get this app to work. I can never get the location to work right I constantly have to shut down my phone and restart it. How am I supposed to give quality care to my clients if I always have to mess with this faulty app? It is ridiculous! FIX IT! I am also going to say that any 5 star rating on here is bogus because this app has been nothing but crap since day one, only now with the latest update it’s worse. If I could give zero stars I would..Version: 2.5.4
✓ Has issues hope you can fixWhen working an overnight the calendar automatically goes to the next day not the shift in progress and sometimes it goes to the last month. Can’t edit one’s comments so typos can’t be fixed. For example: If I forget to put in that i gave them a cough lozenge I can’t go back and put it in at the correct time. Also, Why do we have to hit the button “make available for next caregiver “? They should always be available. The next caregiver needs to know and often there is an hour or more between caregivers so no verbal reports are possible. The button stays on when the app is open but if it closes because one has gone to another app or time has past and one has to log back in, the button is no longer on to make comments available. It often won’t let me clock out if I haven’t been using it for awhile and i have to close it and log back in. Frustrating when i a few minutes to leave. Today I hit all the tasks marked 1/2 hour before my shift was over and it sent me to clock out and it stopped allowing me to make comments. I no longer could comment on her drinking water. Must be a bug as I try and get into the calendar and it doesn’t open. Can only see the date today and future and then only by scrolling and it doesn’t want me to see far into the future. Why can’t i see my past work days?.Version: 3.1.1
✓ Terrible.The navigation is awful and can never be trusted. 90% Of the time I get an error message when logging into a midnight shift. Formatting for comments is wonky. Making edits impossible. This is a poor app with several problems..Version: 2.1.9
✓ App is slow to respondWhen I get to work in the morning I have to clock in via the app. When I first open the app it spins and spins. When it finally opens up I can’t log in because it says the location services are not turned on (they are on), I have to close the app, go to the privacy settings on my phone scroll down to the app, click on it and sure enough the privacy is switched on, go back to the app and now it works even tho I didn’t change a thing . Sometimes I have to go through this procedure several times for each shift I do. This is unacceptable especially when I am in a hurry..Version: 2.5.0
🙂 WellSky Personal Care Positive Reviews
WellSky Personal Care works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact WellSky Personal Care.
⛔ WellSky Personal Care Problems
