Avigilon Alta Open Negative Reviews

Avigilon Alta Open App Complaints & User Negative Comments 2024

Avigilon Alta Open app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Avigilon Alta Open? Can you share your negative thoughts about avigilon alta open?

Avigilon Alta Open for Negative User Reviews

✓ Three Person Household with One Login & DeviceThere are three people in my household (including myself) but only one of us is allowed to have access, on one device, and have to use remote unlock for the rest of the family. This is inconvenient, especially when we’re in meetings etc. We’re contemplating breaking our lease just to have a better system for gate access. I’ve contacted support but they haven’t responded..GTorricoVersion: 2.7.01

✓ Share a Guest Pass doesn’t workI love this system and app but the share Guest Pass doesn’t work. When I put the description in or change the time everything goes blank. I’ve tried everything..JonathanAVersion: 2.6.2

✓ Useful but privacy concerns lingerThe app can make some things useful if you live in an apartment you are an unwilling subscribers to this service, just like those mail package box centers. As of rent wasn’t high enough, these services keep piling on the cost whether you want to use it or not. Also, it forces you to carry your phone at all times when in my community to access places that a simple key fob would allow. The BIGGEST problem is that it continues to track you unless you force close the app. I have it set to use my location only ‘while using the app’ within this app + on the iOS settings yet it likes to keep tracking you. I can’t imagine it’s a bug i.e not a deliberate attempt to keep gathering data. Really makes you question the company’s ethics and what other nefarious ways they’re opening doors into your personal life in guise of opening physical doors. Other users have the same concerns and the reason they give sounds like baloney. No other app continues to track you once youre done using the app w/ the same settings..Soho makiVersion: 2.5.1

✓ The absolute worst..I had to download and use this app not by my own choice. I am forced to use it for the building I live in. First, when I open the app and hit unlock/open the stupid app makes me confirm! What!? That’s like pressing the shutter button on your camera and asking, “Are you sure you want to take a picture?” As if there would be any other reason I would open this stupid app. Secondly, the app always wants to know my location…why? Even when I change the settings to only while using the app, I see the app continue to use my location until I shut it down. I can only assume the app is selling location data to third parties. For being used to open a garage door, I would think the developers would want this app to absolutely easy and not have to mess around with. It’s unsafe for me to be looking at my phone while also trying to exit/enter my parking structure..BrianM.Version: 2.3.6

✓ Sketchy conceptThanks to my apartment building opting to use keyless locks, I have no choice but to share my location data with a company I do not trust. The app constantly pings you to share your location data at all times which is flat out ridiculous for a glorified FOB key and garage remote. It makes you wonder why they need this information and ask for your fitness information as well. Thankfully we have plenty of bot accounts pumping up the app rating for their media team so the executives never need to feel guilty about a business model intended to rob consumers of their right to privacy. After all, how could an app with a 4.8 rating be malicious?.NsusovnenakxkdVersion: 2.7.04

✓ Cumbersome, asks for confirmation + Watch app horribleWhen driving it is hard to click multiple buttons and answer multiple questions like confirming if you want to open the gate “Are you sure you want to unlock…?”. Should be simplified and quickened. Apple watch app needs our shorter list of favorites and not make us sort through dozens options. Same issue when driving as well - too cumbersome..MaryTorreVersion: 2.7.04

✓ Denies entry way more than it shouldI’m having to delete and reinstall this app way more than I should to gain access to the gym where I have membership. Attempting to get support for the app- even worse. I’m now considering canceling my membership here and going somewhere that doesn’t use this inefficient app..LadyOwlsVersion: 2.9.1

✓ Let’s turn simple access into a pain!Will not be using community building that requires Openpath. Just too convoluted to set up multiple family members for a building we might access once a month. Not to mention going into phone settings and tweaking an uncomfortable number of always on settings. Deleting app..Depositor5Version: 2.4.2

✓ Need a better solution for location always onVery annoying to get Apple alerts that this app has been running in the background with location always on, asking to allow or not. This has been popping up every few days..Stop Monetizing FrustrationVersion: 2.5.8

✓ Does not work as advertisedUnfortunately the app does not work as advertised. I specifically gave the app permission to use my location even when not open so I didn’t have to open my phone to open doors, but it does not work. I still need to open my phone whenever I get to a door and it’s honestly a big let down. Also, my text in this review shows up as white text on a white background so I can’t really see what I’m typing, which feels like another oversight unfortunately.AouwbsvgauansbgahqjbqVersion: 2.3.1

✓ Slow and inconsistently effectiveI do not have to option to grant Bluetooth permission to the app in iOS, so I always have to confirm after clicking g to open. The NFC functionality is spotty, so I sometimes have to swipe 3 or more times, then it takes up to 10 seconds for the door to open. If things supposed to make my life easier, it absolutely does the opposite..The Closet GamerVersion: 2.9.1

✓ Location buggyWhy is the app keep running locations in the background after closed the app… it’s never does it before only after the new updates..SolbadboyVersion: 2.5.1

✓ Lack of supportAfter numerous calls trying to get the system to operate as sold to us there has been no resolution. It works well with the fobs but you have a 20% success rate when using your app and hand waving. That means one day a work week it works. Any other business with at success rate would be out of business. We are sorry we invested in Openpath. The are alternatives. Spend your money wisely..RbjamminVersion: 2.2.0

✓ AccessibilityI have to give this app a 1 star rating to pull its overall rating down because it is far from perfect. The fact that you absolutely have to have your phone in hand or nearby in order to use the app on other devices such as a watch or a tablet is RIDICULOUS. I have an Apple Watch with cellular service which under other conditions could perfectly be used to unlock doors around my apartment but the app won’t allow it unless the phone’s Bluetooth is on and in range. It’s frustrating because I got the watch to be HANDS FREE. I’m so sick of constantly having to hold my phone or worry if it’s going to fall out of my pockets and since ALL of the doors in my apartment require openpath I literally can’t leave my unit without it. So when I take out the trash I have to use my phone. When I haul in groceries my phone has to be on me and it’s unfair to assume that everyone wants their phone on them like that. Especially when there is a hands free option like the watch. So yes I’m irritated with the openpath developers because the watch app is literally POINTLESS if I have to use it in conjunction with the phone..Usr12345678910Version: 2.7.04

✓ Very questionable appThe app requires permission to read your precise location AT ALL TIMES. This drains your battery since the Bluetooth and Gps chips are constantly on. To solve this, it also requires permission to read your motion and fitness data. Both of these requirements have huge privacy implications. The app store information does not say the app is tracking motion data and also lists location tracking as data that is not linked to you but this is an Entry Access app so it definitely knows who are you to allow you access.EirannejadVersion: 2.1

✓ Works fine if you’re willing to share your personal information with the developerThe app works fine and generally as described. Have had it for over a year as it’s installed in my building. If you’re at all aware of your personal information being stored and shared you should not use this app. For the “touch to open” function to work you need to share your location ALWAYS. Not to mention this is a major battery drain. Developer intentionally chose to disable this function “only when using the app” which is something I’m much more comfortable with. I have the app to let friends in remotely but it’s more convenient for me to use my keys at the front of my building which is insane. Simple fix that I hope the developers will take note of..Shiver me tinderVersion: 1.1.7

✓ Touch to open function not consistentThe major benefit of moving to an access control system like OpenPath is the ability to use your phone or Apple Watch to open the doors. However, it’s been my experience (and my fiancé’s) that the “touch to open” feature only works after “waking” the app by opening it on your phone. I have the latest iOS, have it set to using cell phone data and ALWAYS sharing location. Have no idea why it only works after opening the application on my phone.LongkevVersion: 1.1.15

✓ Like the Idea... Not as impressed with ResultsThe concept of using a phone for entry into secured areas seems great. I was told just walk up and the access will be granted. No need to remove phone from pocket. Well the truth is instead of waving a small key fob or card, you have to wave your phone within a few inches of the front of the reader. Convenient in that you don’t need to carry the card or key fob, but far from the the idea of just walk up and your in. Needs some improvements.ShelbyGT3Version: 2.1.1

✓ Almost but not quiteI was sold on the idea of this app. Including the idea of not having to take the phone out of my pocket. Unfortunately, that part does not work reliably, even if you have all the settings right. And because it is not reliable, it is not taken advantage of as much as it should because of the uncertainty. But when I do take my phone out of my pocket and open the app, it does work. And that means a lot. I like not having to use a fob or a card. Although I must confess that I do, again, because of the uncertainty. The solution to the problem that I have found is to "warm up" the app. I have found that if I access or open the app that the "wave" feature will work at least for a while. I put the wave in quotes because it's not really a wave. You have to pause, I have found. Still like the app. But disappointed..VgfddhgrdVersion: 2.0

✓ No Excuse For Demanding Continuous App Location TrackingI do cybersecurity for a living. There is absolutely no valid reason for this app to track your location when not using this app to authenticate to grant access. Any app to authenticate access only needs to know your location for the fraction of a second it takes the NFC reader to access your credentials and authorize your access. Any and all location tracking beyond that is abusive--there is simply no other way to put it. If I had the time, I would dump the app binary and search for a reason to track beyond simple authentication. Dollars to donuts, I would be willing to bet the app is using an advertising packing to collect information about the user to sell--especially since they know EXACTLY who you are, which makes the tracking information HIGHLY valuable. ALWAYS suspect ANY app which wants to always track you. That means only one thing: YOU ARE THE PRODUCT AND YOU PRIVACY IS BEING INVADED! If this app was not required for gym access, it would have already been deleted from my iPhone!! AT A MINIMUM, when using this app, ONLY allow it to track you when using it!!.JRK1231Version: 2.5.1

✓ "While Using" still shows location usage in background modeI've set my location sharing to "While Using", however iOS's blue location sharing bar still appears when the app is no longer in the foreground. You have to kill the app completely to stop location sharing. Otherwise the app works pretty well. I usually see my iOS wallet popup when near an OpenPath reader, but I dismiss that and it seems to work fine afterward..WebercoderVersion: 2.3.1

✓ Requires precise location until forced closeWe use this app to access all doors at our apartment complex. It does not work without precise location access. I set location access as “while using app” and yet it does not stop accessing location until forced close. This is an undue burden on the user to “force close” after every use. Apple Maps stops using location without a force close. Our apartment door lock uses another app and can open the door from at least 10 feet away and does not request or use any location. Openpath privacy does not allow opting out and specifically allows selling aggregated data..LvbikerVersion: 2.7.02

✓ Step back updateThis app was at step back from the previous version. I can no longer activate lock on last to leave unless I’m close to the door. So if I’ve left my business and want to lock it remote I can’t. Also I don’t see the status of each door anymore. They all show as locked even though I know for a fact 2 are on a schedule and are unlocked. Please revert back to the previous functionality..B0ugatsaVersion: 2.10.0

✓ Location accessThis app is functional, easy to use, and works pretty consistently. However, once it is opened it continuously uses your location until forcing the app to quit. This aspect is a privacy issue, negative impacts battery life, and is an annoyance..MG👦Version: 2.5.4

✓ Flat battery? You're locked out!This is a great idea ... in theory. But it's constantly glitching out, doesn't work where there's no mobile service (including in lifts!), and if you ever drop or lose your phone, you're stuffed. You can beg strangers to let you use their phones to call a support number, but the wait times are ridiculous. Don't ever let your apartment complex switch to this clown show..The guy next snoreVersion: 2.5.8

✓ Disappointing watch integrationThe app is functional for tracking you near its devices but other than being a required tracker for where I use it it’s pretty useless. It also wants to be tracking your location all the time and isn’t fond of you when you dial back it’s invasiveness. Other complaint are the useless watch integration. If you don’t have you phone the watch app is utterly worthless as it is non functional..TexAUSVersion: 2.7.02

✓ Works OK, but a major battery drainWhen location is always on this app is the major power hog. No. 1 in fact, according to the iPhone battery usage data. I think the developer team should look into this issue and fix the power management issues to make the app much more usable. As it is, I have to switch the location to “when using” and then quit the app after each use to save the battery..DiodotoVersion: 2.6.0

✓ Works well most of the timeApp is easy to understand and works as expected mostly. Just run into occasional times where the sensor doesn’t think you have your phone. Opening the app resolves it, but that shouldn’t be necessary as I’ve set it to stay on in the background. Tesla has similar occasional trouble so not sure if iOS issue or app issue..Sure-lock HomesVersion: 2.3.1

✓ Unnecessary location trackingThis requires location tracking, but this seems to be necessary with NFC. Why does this app need location tracking to swipe me through doors when a credit card reader doesn’t?.The Review-MakerVersion: 2.6.0

✓ App issuesFirst of all, after installing the app multiple times and then using the provided link multiple times, the app does not respond, and am not receiving access. Secondly This app does not appear under location services for me. According to our admin, I need to always share my location in order to open doors. I’m on an iPhone 8 with current iOS version. I had spent many hours attempting to get this to work, and I worked with there support team who basically had no working fix for me.. I give up..DavtyduckVersion: 1.2.4

✓ App Data Repeatedly ResettingTwice now I've had the app data randomly clear and result in me being locked out of my apartment building. Absolutely infuriating. I'm not sure if it related to the background app management in iOS 13 but it seems like the developers should figured this out during the iOS beta period. The delay for the "magic link" takes at least 10 minutes so if you're running low on battery there's a decent chance you just might be straight up locked out. The property management company that controls the building I'm in has replaced all RFID entry points with this app. Although convenient to open doors with your phone in your pocket, I struggle to see how this is better than a key fob or key card for entry..User38291Version: 1.1.11

✓ Watch app needs phone.The iPhone app works well. But to use the watch app, you also need the phone with you and the app open this is disappointing, especially if you have the watch with cell. The whole point of the watch is to not need your phone. The cell watch has everything you need - data connection, gps and Bluetooth. It is too bad it doesn’t work without the phone, especially if you want to take a run or bike during lunch..George camannVersion: 2.5.10

✓ No Widgets; No Shortcuts Support; really annoying.For Apartment Doors where you can’t use touch to open I have to open the door using the app; the lack of Widgets and Shortcut Support is just Annoying. I know users of the lock aren’t your customers (apartment complex management are) but I hope you fix this.Sherif Abdel-NabyVersion: 2.10.1

Avigilon Alta Open works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Avigilon Alta Open.