Moshi Kids: Sleep, Relax, Play App Negative ReviewsMind Candy Ltd

Moshi Kids: Sleep, Relax, Play Negative Reviews

4.7
4.73053 star

Total 43 Negative Reviews

Moshi Kids: Sleep, Relax, Play App Complaints & User Negative Comments 2024

Moshi Kids: Sleep, Relax, Play app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Moshi Kids: Sleep, Relax, Play? Can you share your negative thoughts about moshi kids: sleep, relax, play?

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Moshi Kids: Sleep, Relax, Play for Negative User Reviews

No 7 day trialApp said I could have a 7 day free trial but I was billed right away. App doesn’t meet my needs and now I’ve already been billed for a year. Update - I did already contact the app developer prior to this response. They (similar to this response) used the “blame the customer approach” despite me providing screenshots of the link I followed from their site for a 7 day free trial as well as screenshots of the account I just set up that day. It was like talking to a brick wall. After several emails back and forth where they ignored everything I sent and insisted their “hypothesis” was correct (that I had already had a free trial previously) although they admitted they couldn’t actually check to confirm that, I contacted Apple support. They were very helpful and refunded the money. They also agreed I had just set it up that day. Don’t waste your time! These guys are unethical. Update # 2 🤣🤣🤣🤣🤣....oh wow. “We apologize that you didn’t see these terms”. I saw them clearly and sent screenshots to back up my “eyesight”. I clicked on “free 7 day trial”, set up an account and then was billed immediately. What a joke. Good thing Apple retuned my money! FYI, Apple also said it was a developer issue and I should contact the developer directly, however they dealt with it when I sent them screenshots of the developers lack of resolution..Version: 4.5.1

Didn’t workTried it tonight, sadly didn’t work. Kid fidgeting throughout the entire 20 minutes. More awake than ever..Version: 4.8.0

Not the bestIt worked for the free trial then my son got sick of it. Sometimes it works but he gets very frustrated with some of they stories. He refute listen to the music, it’s too unsettling for him with the white noise. This is supposed to be an app to put children to sleep not keep them awake laughing. The ad says your child will be asleep in half hour and you can the watch tv with a glass of wine 🤣🤣🤣 I have to be in bed with my child and end up falling asleep late because this app keeps him awake. How do I unsubscribe?.Version: 4.8.0

Scared my sonI put this on while my husband was holding our nearly 3 year old. He started to shake. I stopped it and turned it back on. It was the really deep voice. He was shaking in his seat in fear. We felt horrible. I immediately deleted the app as this isn’t for us..Version: 2.7

Cost has doubled?This should be a 5 star review! I seriously have nothing but good things to say about the app. However, I have had this app since it was “Moshi Twilight.” I first heard of Sleepy Paws when the Calm App featured this as a new kids story. I’ve been here since day 1… so to DOUBLE the cost of subscription is outrageous! My subscription was canceled with NO WARNING, I got an email stating my subscription has ended at the same time I got and email stating my account was canceled. 🤨 I had no time to fix the problem (exp card issue). Now, they want me to resubscribe for “50% off” (thanks) but next year I will be charged $80! What?! My child and I listen to maybe 3 stories and some sounds. (And no, the free version does not include my daughter’s fave character’s story.). We don’t play the games (she’s not a baby anymore), or use any special feature you’ve added. If you’re just going to increase cost when you add new features, think of doing tiered pricing, so that those of us who just want to go to sleep or calm ourselves with soothing music aren’t paying for features we didn’t ask for. I’m so disappointed..Version: 8.11.1

Not happySo expensive and so many times I go to put it on for my child who is waiting for the story they now NEED and it's NOT LOADING!!!! I wait and wait and nothing !!! So frustrating when you are paying almost 100$!!!!.Version: 8.7.1

Very disappointedI had been a big fan of Moshi, it helped my kid get to sleep. I am very upset that I am now paying for a bunch of games that I absolutely did not want or need and that are a distraction when I’m trying to use the app for sleep. Adding games to a sleep meditation app is a completely idiotic idea. I will be canceling my subscription when the renewal date comes up if there is no option to keep paying only for the audio portion..Version: 8.5.0

Amazing app unfortunate outcomeWonderful app. Have been subscribing for years. Last straw and cancelled this month because again a price bump of $5 more monthly. Unfortunately mindfulness and mental health is yet again something exclusively for the wealthy..Version: 8.1.0

DisappointedI’ve been looking for a non subscription relaxing bedtime music but all I found was 3 days trial then you have to pay for a subscription which I don’t have the money for. Ok you have to get your money somehow but when I read up on it and didn’t say anything about subscription till I opened up the app and saw I had to pay for the subscription to get the app I deleted it very quickly. I understand why you ask for the money but what about the people who are unable to pay for the subscription, you’ve lost me and others too who put out apps like this and then want money for us to use it. Bye bye and good luck to you if people are silly enough to put hard earned money into apps like this..Version: 5.0

Family SharingThis app is wonderful. The stories are great. You can tell that a lot of time and creativity went in to making the stories and music. My kids love it. It actually does help them fall asleep!!! Here’s the thing... you CANNOT use family sharing with this app. When you download it, you have to sign up for a free trial to gain access to all features. And once your free trial is over, you can be charged for the subscription. But because it forces you to do a free trial first, your membership to the app is considered an “in-app” purchase. Which means... no family share. Yes, you CAN sign in using someone’s account on up to 3 devices. That’s fine and dandy. It is possible. But the fact that there’s no way to just pay for the subscription off the bat just makes it super frustrating. We did the trial. Loved the app. And we’re excited about being able to use family share to have it on all our devices. When we found out we were unable to, we were disappointed. Overall the app is worth it. But the way the subscription process works could be better. Makes it seem like they purposely don’t want you to be able to use family share..Version: 4.3.4

Long and doesn’t keep my kids attentionThese stories are so long and so hard to follow it has the opposite effect for my 3 yr old- she gets all riled up because it’s stimulating but not interesting enough for her to sit still and listen to it, I tried to get rid of it before the free trial ended, but was somehow too late so it’s on my phone for the next year- ridiculous.Version: 4.3

Good👍😀Don't like paying for it but I love every thing else! It’s great! Wayyy too much money and could and much much more free story’s, etc! Love it so much thanks!.Version: 8.4.0

Has gotten SOOO expensive!I LOVEEE this app and so do my kids, but since 2019 (when I first downloaded it) it’s gotten so expensive. I understand the add ons and things cost money…but nearly $20 a month is just crazy! I’m now having to resort to only the free stories ect. I hope someday it will become less expensive again. Other than that it’s a great app!.Version: 8.4.0

Charged for nothingGot charged $50 for nothing. I had no idea I was going to be charged.Version: 4.4.8

Not for usDidn’t work at all. I guess I was hoping for a miracle but she wouldn’t even stay in bed long enough to listen to any of them..Version: 4.5.6

Tried free trialWould like to hear older children stuff before committing to this app. Everything sounded very baby like.Version: 4.8.0

My daughter found it scaryLove the concept and hoped it would work for us based on the rave reviews. We tried the sleepypaws story and it immediately struck me how the song went into a minor key in parts. My nearly 3 year old daughter kept asking “is this a scary one” and “is the koala nice”. I had to turn it off after a minute as it clearly wasn’t creating a relaxing positive vibe. We tried the octopus song and it was way too electronic sounding..Version: 4.4.8

Not worth the $I had a subscription to Moshi for over a year but the recent price increase was too much for me so now I just use the free tracks. I suggest there should be access at the original fee for people just wanting the sleep story section and not all the games and new features that led to the most recent price increase..Version: 8.2.0

Not too bad not greatI don’t like it.Version: 9.3.1

Needs more free content.Almost everything is paid..Version: 3.7.1

Kids enjoy it when it works.The stories really help settle my 6yr old and 4yr old (although the 4yr old does sometimes say that it is scary, as others have mentioned) My problem is the stories are slow to load and half the time will not play..Version: 3.9.1

Moshi is greatI love Moshi it helps my kids get to sleep and they can retell the story’s and sing the little songs but my kids do sometimes complain about listening to the same voice and stuff like that but I think it is awsome there are some grammar problems in the story’s but hey everyone makes a mistake also I think it is awsome -skylar.Version: 8.1.0

Rip offI just paid $80 for a annual subscription and the app has the audacity to not give me access to all the sleep stories. They require me to invite friends and you only get access to the extra stories once you have done this. I understand referrals are important to your business model but perhaps you could think of another incentive that doesn’t make me want to request a refund….Version: 5.7

Not happyI canceled my subscription and they still charged me $60 for another year 😞 and now I can not figure out how to request a refund and I did not have that money to spend on it(reasoning for canceling my subscription).Version: 4.1

Wouldn’t recommend anyone,I tried the review I tried to unsubscribe turn on my Apple subscription, set that I had too many of them by mailing them to unsubscribe. By the time they got back to me, the week has been over so I had to pay my kids don’t use it they hate it.. And customer service is awful. I sent mail after mail after mail and nobody ever got back to me.. so I got ripped off for an app that my kids or me don’t use. I strongly suggest you do not buy this or download this app unless you’re very serious and have watched the YouTube videos and everything I had and I made the biggest mistake paying that amount of money..Version: 8.12.1

BadYou need more free stories plus your stories aren’t even that good or maybe that’s just the free ones.Version: 4.4.8

This app is uselessMy kid keeps asking me what is this? Where is the Koala? At least a hundred times. Those stories make my kid keep asking questions and keeping him awake. Save your subscription money and buy a real story book might helps kid to sleep better..Version: 4.4.8

I can't really use the app anymore 😢Recently I thought to revisit my favorite sleeping aid app Moshi, but unfortunately, once I signed into the app it see me as a child, and I can't renew my subscription to unlock the stories and music that I enjoy so much because apparently, the app thinks that I’m a child and need an adult to help me with it, but I'm clearly 27 years old who doesn't need an adult’s help I already one I like the app it was updated with this new version it's not even useable aside from the free I can't do anything on it! Please do fix this problem so other adults can access the subscription to the app and NOT be identified as a 'child', it is EXTREMELY annoying and maddening that it was what son people stick with! I mean I get it completely that is now become kid safe app so your child doesn't 'accidentally' buy the subscription with single click but I can't access the way to redeem my subscription to it. please just fix the app it's so stupid and annoying more than you even know.Version: 7.4.1

Adding games is a TERRIBLE idea for a sleep appWhy??? We have used this app for helping our kids get to sleep for years. The device is scheduled to lock down all apps at a certain time so we can leave the device playing in the room and help them go to sleep, and now they know there are unlocked games and colouring just sitting there. They’re kids, they don’t have impulse control. Create a separate app for the games, or put in parental controls within the app please!!!.Version: 8.0.1

HeyIT IS SO BORING AND BAD!!!!!!!!!!!!!!!!😡.Version: 3.8.0

Be aware! Different prices-no good customer serviceI dowloaded this app and I signed up after seeing in facebook an advert in which states that you get a free trial week. My daughter didn't like it so I decided to unsubscribe two days after. To my surprise, I was not able to unsubscribe, I contacted apple and they assure me that the app developer should help with this. After sending few emails Moshi customer service finally emailed me saying I will be charge for the full year because my subscription didn't include a free trial! -Misleading advertise, -different prices if you subscribe in the app or their website. -no option to unsubscribe in the app neither in the website.Version: 3.9.1

Works greatMy son falls asleep with this usually after about 10 mins will keep trying it would give 5 stars except wish I could individually buy a few stories instead of a whole subscription especially at first to make sure it continues to work. Otherwise great app!!.Version: 3.2.0

Stay away. One year subscription option automatedI did a free trial of this product with some mention of a special monthly price. Usually that means the auto subscription on the app is set to that special subscription option so that you know what you are signing up to. A month is about how long my kids are happy to use something before we go looking for something else so I left it to continue. I just got notice that the auto option they set it on wasn’t the discounted monthly one but the $49 one year subscription. Apps that subscribe you to the lowest / shortest / specials are honest app creators that give you a chance to opt out when the free auto finishes and you’ve stayed for one reason or another. App creators like these that put you on their maximum one year subscription automatically are the ones you need to stay away from..Version: 3.9.0

Free Solutions available elsewhereI was very dissatisfied. My kids did NOT embark in any of the themes and the price tag is a ripoff. Don’t subscribe as it automatically renews and charges….Version: 8.3.0

Playlist stops playingPlaylist used to play all of them, after an update it stopped playing the whole list & such a hassle to keep waiting for the story to upload & sometimes it just stops playing on its own even when it’s on repeat, it’s not worth the money for such an annoying app especially with busy stressed mums who don’t have time to wait for the app to work properly, I recently cancelled yearly subscription after 2 years and I still have until March next year but for some reason the new stories are not downloading, so it seems like a rip off to me that I’m not able to download what’s new just because I cancelled subscription, not a great app after all & glad to cancel, you tube lullabies are great for 8 hrs & more of baby sleep.Version: 4.7.1

Joined on day 1. Deleted app with recent rise in priceWe’ve been with you since the start when you were free, then $5. My now 10yr old and 4 yr old fall asleep to your stories. But, you've become too big, lost the identity we have known (bedtime stories for kids) and now want to charge $18 a month for things: - we i don’t need or want to use; and - which causes arguments as my children now want to play games when Moshi is turned on at night (are you a night time app or day time app?) So, until an affordable subscription enables us to have limited use only, we are leaving an overly priced, conflicting identity app which was perfect. you’ve lost an original, and honestly, my kids and I are heartbroken to lose our night time ritual of years..Version: 8.2.0

Not compatible with Google home deviceGreat app kids love it but it's not compatible with my google home assistant device. 5 stars if it would with my google devices with my iPhone..Version: 8.9.1

Don’t waste your time or moneyDownloaded the trial, had to contact their support team twice, tried to cancel the app couldn’t do it, as there was no option under my subscription. Charged me $46 and then Apple tells me request a refund from the app creator and the app creator tells me to request a refund from Apple. The app rarely works, good luck trying to add another device. Last time I ever use anything from this company..Version: 4.3.1

Insanely QuietI get that this is a sleep app, I really do. I get that this is supposed to be calming. Maybe the app developers expect kids to play with screens before bed instead of over speakers like I wanted to do. Maybe my kids are the only ones that sleep with fans on and maybe my son is the only kid on the planet that is a tad hard at hearing, but even on my Google Home at 100% volume (which is usually deafeningly loud) my kids can hardly even hear the story. I feel so bad for kids that have legitimately difficult hearing problems trying to use this. We tried an auxiliary speaker, a Bluetooth speaker, my kids echo dot, and just my iPhone and you couldn't even hear a word with the fans on. We have to manually move one of the Google Homes out of another room, reset and Bluetooth connect it every time, and cross our fingers just to hope it works. I'm so glad I didn't pay for it or get sucked into a subscription because it's simply unusable. Like I said, maybe we're the only fan-sleeping family, but the audio should be a little more flexible..Version: 3.1

Charge three separate transactionsBe careful! I was charge three separate transactions because it wouldn’t start up!.Version: 4.4.8

45$ a year upfront. No try before you buy.I’m always concerned when: - there is no sample available, - there are only 5 star ratings or complaints, and - all the complaints are about payment. Deleted..Version: 4.4.2

Not great for white noiseThe white noise tracks only go for 60mins max and fade out very slowly. This means even with a playlist of back to back white noise tracks my baby is woken up by the silence between each track and even more so by the start of the next track at full volume. There doesn’t seem to be an option to cross fade the tracks 😔 so this app is basically useless for us after we paid about $60 for it when I forgot to cancel the free trial. 😭.Version: 4.4.2

Unfair amount of paid things, in ratio to free.As a mum of 5, Moshi help my girls sleep - fast. They have a favourite sound, which unfortunately has been added to the ones you need a subscription for. It is quite unfair and slightly unappealing how there are only about 10 free things to listen to, especially when there are far more important things to pay for, in this cost of living crisis. Thing really let down the app in my opinion, I am trying to study for an important exam and my girls coming to me, is making it very difficult..Version: 9.3.5


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